Information Technology Jobs in None Fl Wfh

Project description

This technology engineer is responsible for ensuring the reliability, supportability, and continuous improvement of key infrastructure monitoring and management platforms, with primary ownership focus on tools such as SolarWinds, Azure Sentinel. This role requires a developer mindset. This person will also be providing operations systems administration support for hands on Linux and Windows systems. This role partners closely with internal teams across operations, monitoring, and security to strengthen platform health, improve signal quality, and enable effective incident response workflows. The engineer will support a hybrid environment with strong emphasis on Microsoft Azure monitoring and logging, contribute to platform lifecycle activities (patching, upgrades, onboarding, documentation), and continuously learn and apply modern capabilities— including analytics and emerging AI features—across event management, observability, and SIEM tooling to reduce operational friction and increase time to value

Responsibilities

Platform Ownership

Network & Monitoring Tools (must have)

Familiar with tools such as SolarWinds (including NetPath). As a platform owner, ensure platform stability, upgrades, patching, and day to day support.

Has knowledge about network centric monitoring capabilities including SNMP polling, traps, and device visibility etc. Ensure new sites and devices are properly onboarded

Partner with platform and cloud teams to ensure migrated workloads meet monitoring standards. Systems Administration (must have)

Provide sysadmin support for Linux and Windows servers, including:

Agent deployment and upgrades (SolarWinds, Datadog, Dynatrace)

OS level troubleshooting and configuration

Monitoring and logging enablement

Support hybrid environments spanning on prem and Azure infrastructure.

A developer mindset with experience in Dev workflow, GitHub, PowerShell etc.

Observability & Event Management Support (should have)

Has experience with tools such as Datadog and Dynatrace. The person will be responsible for collaborating with platform owners to support integrations, data quality, and alerting hygiene.

Assist with event management workflows, ensuring alerts are actionable and routed correctly.

Participate in efforts to reduce alert noise and repeat incidents. SIEM & Security Visibility (nice to have)

Develop a working understanding of SIEM concepts and platforms such as Azure Sentinel and CRIBL.

Support log ingestion, troubleshooting, and collaboration with security and incident response teams.

Ensure infrastructure and network telemetry supports security detection requirements. Cloud Monitoring & Azure Integration (should have)

Has experience with Azure cloud platform. Have either directly supported or is familiar with Azure based monitoring and logging, including:

Azure Monitor and Log Analytics integrations

Observability for Azure hosted workloads Automation, AI & Continuous Improvement (nice to have)

Explore and apply AI assisted features within monitoring, event management, and SIEM tools to:

Improve signal quality / reduce alert fatigue

Support faster incident triage

Contribute to documentation, runbooks, and operational improvements focused on small, incremental wins.

Knowledge Transfer & Operational Resilience

Participate in knowledge transfer activities related to platform transitions and retirements. Maintain documentation.

Support on call or escalation rotations as needed.

Skills

Must have

Minimum 4-5 years of experience in infrastructure operations, monitoring, observability, or platform operations roles, supporting enterprise environments

Hands on experience with systems administration for Linux and Windows servers, including troubleshooting, configuration, and deployment of monitoring or management agents (e.g., SolarWinds, Datadog, Dynatrace).

Foundational networking knowledge, including concepts such as SNMP, network monitoring, LAN/WAN fundamentals, firewalls, and telemetry collection, sufficient to support network centric monitoring platforms like SolarWinds

Not a must but nice to have experience with platform like StruxureWare.

Experience with observability or monitoring platforms, such as SolarWinds, Datadog, Dynatrace, or similar tools, with an understanding of alerting, dashboards, and signal quality.

Exposure to cloud environments, preferably Microsoft Azure, including familiarity with monitoring and logging concepts (e.g., cloud based telemetry, logs, metrics, and integrations).

Basic understanding of incident and event management practices, including alert triage, escalation, and collaboration with incident response or operations teams.

Demonstrated willingness and ability to learn new technologies quickly, with examples of picking up new platforms, tools, or domains outside of prior core expertise.

Familiarity with Agile or SAFe ways of working, including collaboration in sprint based delivery models, and cross functional team engagement is a plus.

Strong communication and collaboration skills, with the ability to work effectively with platform owners, operations teams, security teams, and external stakeholders.

Experience working in a modern Dev workflow using GitHub (branches, pull requests, code reviews, and CI/CD) to manage and deploy scripts/automation used for platform operations

Working proficiency in scripting languages such as PowerShell, Python, BASH, or similar scripting languages.

Knowledge with Azure, Azure Active Directory (AD), and hybrid cloud environments is a plus.

Exposure to SIEM concepts or platforms such as Azure Sentinel, CRIBL, or similar is a plus.

Experience with change management practices in an enterprise IT environment is beneficial

This technology engineer is responsible for ensuring the reliability, supportability, and continuous improvement of key infrastructure monitoring and management platforms, with primary ownership focus on tools such as SolarWinds, Azure Sentinel. This role requires a developer mindset. This person will also be providing operations systems administration support for hands on Linux and Windows systems. This role partners closely with internal teams across operations, monitoring, and security to strengthen platform health, improve signal quality, and enable effective incident response workflows. The engineer will support a hybrid environment with strong emphasis on Microsoft Azure monitoring and logging, contribute to platform lifecycle activities (patching, upgrades, onboarding, documentation), and continuously learn and apply modern capabilities— including analytics and emerging AI features—across event management, observability, and SIEM tooling to reduce operational friction and increase time to value.

Responsibilities:

Platform Ownership - Network & Monitoring Tools (must have)

• Familiar with tools such as SolarWinds (including NetPath). As a platform owner, ensure platform stability, upgrades, patching, and day to day support.

• Has knowledge about network centric monitoring capabilities including SNMP polling, traps, and device visibility etc. Ensure new sites and devices are properly onboarded

• Partner with platform and cloud teams to ensure migrated workloads meet monitoring standards.

Systems Administration (must have)

• Provide sysadmin support for Linux and Windows servers, including:

• Agent deployment and upgrades (SolarWinds, Datadog, Dynatrace)

• OS level troubleshooting and configuration

• Monitoring and logging enablement

- Support hybrid environments spanning on prem and Azure infrastructure.

- A developer mindset with experience in Dev workflow, GitHub, PowerShell etc.

- Observability & Event Management Support (should have)

- Has experience with tools such as Datadog and Dynatrace. The person will be responsible for collaborating with platform owners to support integrations, data quality, and alerting hygiene.

- Assist with event management workflows, ensuring alerts are actionable and routed correctly.

- Participate in efforts to reduce alert noise and repeat incidents.

SIEM & Security Visibility (nice to have)

- Develop a working understanding of SIEM concepts and platforms such as Azure Sentinel and CRIBL.

- Support log ingestion, troubleshooting, and collaboration with security and incident response teams.

- Ensure infrastructure and network telemetry supports security detection requirements.

Cloud Monitoring & Azure Integration (should have)

- Has experience with Azure cloud platform. Have either directly supported or is familiar with Azure based monitoring and logging, including:

- Azure Monitor and Log Analytics integrations

- Observability for Azure hosted workloads

Automation, AI & Continuous Improvement (nice to have)

• Explore and apply AI assisted features within monitoring, event management, and SIEM tools to:

- Improve signal quality / reduce alert fatigue

- Support faster incident triage

• - Contribute to documentation, runbooks, and operational improvements focused on small, incremental wins.

- Knowledge Transfer & Operational Resilience

- Participate in knowledge transfer activities related to platform transitions and retirements. Maintain documentation.

- - Support on call or escalation rotations as needed.

Mandatory Skills Description:

• Minimum 4-5 years of experience in infrastructure operations, monitoring, observability, or platform operations roles, supporting enterprise environments

• Hands on experience with systems administration for Linux and Windows servers, including troubleshooting, configuration, and deployment of monitoring or management agents (e.g., SolarWinds, Datadog, Dynatrace).

• Foundational networking knowledge, including concepts such as SNMP, network monitoring, LAN/WAN fundamentals, firewalls, and telemetry collection, sufficient to support network centric monitoring platforms like SolarWinds

• Not a must but nice to have experience with platform like StruxureWare.

• Experience with observability or monitoring platforms, such as SolarWinds, Datadog, Dynatrace, or similar tools, with an understanding of alerting, dashboards, and signal quality.

• Exposure to cloud environments, preferably Microsoft Azure, including familiarity with monitoring and logging concepts (e.g., cloud based telemetry, logs, metrics, and integrations).

• Basic understanding of incident and event management practices, including alert triage, escalation, and collaboration with incident response or operations teams.

• Demonstrated willingness and ability to learn new technologies quickly, with examples of picking up new platforms, tools, or domains outside of prior core expertise.

• Familiarity with Agile or SAFe ways of working, including collaboration in sprint based delivery models, and cross functional team engagement is a plus.

• Strong communication and collaboration skills, with the ability to work effectively with platform owners, operations teams, security teams, and external stakeholders.

• Experience working in a modern Dev workflow using GitHub (branches, pull requests, code reviews, and CI/CD) to manage and deploy scripts/automation used for platform operations

• Working proficiency in scripting languages such as PowerShell, Python, BASH, or similar scripting languages.

• Knowledge with Azure, Azure Active Directory (AD), and hybrid cloud environments is a plus.

• Exposure to SIEM concepts or platforms such as Azure Sentinel, CRIBL, or similar is a plus.

• Experience with change management practices in an enterprise IT environment is beneficial.

Nice-to-Have Skills Description:

Agile Methodologies

CGS is seeking an experienced Records Information Manager to provide technical, management, and documentation support for a large Federal agency initiative. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

Skills and attributes for success:

• Supervising other staff members in support of the Records Information Manager V
• Provides technical support for records management programs, dockets, records center, or other information service under the supervision of a Records Information Manager V.
• May assist in planning and program development, analysis of records or docket management problems, and design of strategies to meet ongoing records or docket management problems, and design of strategies to meet ongoing records or docket management needs.
• Specific technical duties may vary according to the needs of the work site and include, but are not limited to, response to inquiries; collection maintenance and retrieval tasks; metadata review and input; equipment maintenance; and use of automated information systems, such as the Federal Docket Management System (FDMS).
• This position supports RIM Education and/or Experience

Qualifications:

• At Level IV, the personnel must have at least seven (7) years of records management experience.
• Experience with at least one automated information system is required.
• A college degree is preferred but not required.

Our Commitment:

Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems.

For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.

We care about our employees. Therefore, we offer a comprehensive benefits package.

• Health, Dental, and Vision
• Life Insurance
• 401k
• Flexible Spending Account (Health, Dependent Care, and Commuter)
• Paid Time Off and Observance of State/Federal Holidays

Join our team and become part of government innovation!

CGS offers a competitive salary range of $65,000 - $85,000 a year.

JOB SUMMARY

We are seeking an innovative and strategic Director of Technology to lead the design and implementation of a unified, enterprise-wide IT Service Desk function. This role will play a pivotal part in modernizing support services, driving organizational alignment, and enhancing the overall employee technology experience across a multi-location operation.

As a leader, you will champion the development of a comprehensive service delivery model that

acts as the centralized point of contact for all IT-related needs. Leveraging best practices in

integrating cutting-edge tools like AI, automation, and predictive analytics, you will build a

future-ready support ecosystem that empowers the business and elevates performance.

CORE RESPONSIBILITIES:

Strategic Direction & Vision

• Architect and implement a unified service desk strategy that serves all business units and operational environments.
• Create and execute a transformation roadmap that aligns with the company’s broader digital and business initiatives.
• Guide the shift to an experience-driven and results-oriented service delivery approach.
• Embed leading service management practices to ensure governance, adaptability, and enterprise cohesion.

Cross-Functional Integration

• Collaborate with stakeholders across departments (HR, Accounting, Legal, Operations, ect.) to unify workflows and standardize service offerings.
• Ensure seamless support delivery across corporate offices, field teams, and remote environments.
• Establish governance models that promote accountability and consistent service quality across the enterprise.

Operational Execution & Excellence

• Define and track key performance indicators (KPIs) and experience-level agreements (XLAs) to measure support outcomes.
• Cultivate a culture of continual improvement using performance metrics and user feedback.
• Develop and maintain a dynamic knowledge base and robust self-service tools powered by AI.
• Oversee third-party service providers and enforce service level agreements.

Technology Enablement & Innovation

• Lead the integration of automation tools, AI-driven workflows, and predictive technologies to enhance service desk responsiveness.
• Introduce intelligent service catalogs and user-personalized experiences to streamline IT interactions.
• Monitor and adopt emerging technologies to ensure sustained innovation and agility.

People Leadership & Culture Development

• Build and manage a service desk team, fostering a culture of accountability, innovation, and service excellence.
• Promote an employee-first mindset focused on empathy, responsiveness, and problem ownership.
• Provide coaching, development, and leadership opportunities to build team capability and resilience.

QUALIFICATIONS:

Required:

• Bachelor’s degree in Information Technology, Business, or a related field (Master’s preferred).
• A minimum of 10 years’ experience in IT service management or enterprise IT leadership, including 5+ years in a senior management role.
• Demonstrated success in standing up or transforming service desk or ESM operations within distributed or multi-site organizations.
• Background in construction industry.

Preferred:

• ITIL 4 certification required; additional certifications (e.g., SIAM, HDI, COBIT, ISO/IEC 20000) highly desirable.
• Hands-on experience with platforms like ServiceNow, Jira Service Management, Salesforce, CMiC, Autodesk, and Azure DevOps.

Join us to shape the future of IT support in the construction sector—where technology truly empowers people and propels the business forward.

We are an Equal Opportunity Employer (EEO).

About the role

We are seeking a detail-oriented and highly skilled HRIS System Administrator to join our HR team and manage our UKG (Ultimate Kronos Group) HR system. The ideal candidate will be responsible for ensuring the effective functioning, configuration, and maintenance of the HRIS system. This role will collaborate with various departments to optimize system performance, implement updates, troubleshoot issues, and provide user support to ensure the HR system meets the needs of the organization.

What you’ll do

HRIS System Management

• Administer and maintain the UKG HR system, ensuring data integrity and system functionality.
• Configure system settings, workflows, and user access within UKG to meet business requirements.
• Support the HRIS team in implementing upgrades, enhancements, and patches to the UKG system.
• Perform regular audits of system data to ensure accuracy and compliance with internal policies and external regulations.
• Coordinate with the IT department to ensure system security, data backups, and disaster recovery plans are up-to-date.

User Support and Training

• Act as the primary point of contact for HRIS-related inquiries and troubleshooting.
• Provide technical support to end users, resolving system issues and providing guidance on system features.
• Develop and deliver training programs for HR staff and other system users on UKG functionalities.

System Optimization and Reporting

• Collaborate with HR and IT teams to enhance system efficiency and user experience.
• Generate and maintain custom reports and dashboards using UKG tools to support HR metrics and decision-making.
• Analyze system data and provide actionable insights to improve HR processes.

Compliance and Security

• Ensure the HRIS complies with applicable laws, regulations, and company policies.
• Maintain user access controls, ensuring that sensitive data is protected according to security protocols.
• Work closely with legal and compliance teams to ensure the HRIS aligns with data protection standards (e.g., GDPR, HIPAA, etc.).

Project Management

• Lead or assist in the planning and implementation of HRIS-related projects, such as system integrations, migrations, or process improvements.
• Track project progress, manage timelines, and communicate project status to key stakeholders.

What we are looking for

• Bachelor’s degree in Human Resources, Information Technology, Business Administration, or related field (or equivalent work experience).
• 2 years or more experience organizing data reports and utilizing Human Resources Information Systems such as UKG and/or Kronos preferred
• Strong experience in generating reports and data analysis within HRIS systems.
• Ability to speak and understand Spanish / English
• Excellent analytical, problem-solving, and troubleshooting skills.
• Strong communication skills, with the ability to interact with both technical and non-technical users.
• Project management experience is a plus.
• Ability to maintain confidentiality and handle sensitive HR data securely.

Why you’ll enjoy joining our team

Besides the great compensation package and culture that thrives on innovation, sustainability, and continuous improvement, the opportunity to collaborate with a team of professionals dedicated to making a positive impact in various industries is something we hope you find motivating. Eulen’s global presence and commitment to growth also provide opportunities for personal and professional development, which is important to me as I seek to contribute to and grow within a dynamic organization.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. The noise level in the work environment is typical of that of an office. Incumbents may encounter frequent interruptions throughout the workday.

Physical Demands

This is largely a sedentary role and requires being able to remain in a stationary position for prolonged periods of time. The person in this position is required to move/traverse inside the office to access file cabinets, office equipment, etc. The person in this position regularly communicates with others in person, by phone, or by correspondence.

EEO

Grupo Eulen is an equal opportunity employer and will consider all applicants without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, and all other protected classes recognized or any other characteristic protected under applicable federal, state, or local law

$5,000 Sign-on Bonus for External Candidates

This position is open to candidates who live in DC, MD, or VA

This is a field-based position in the greater Washington D.C. area.

Expect to spend about 50-75% of your time in the field visiting our members in their homes or in long-term care facilities in the local area.

You'll need to be flexible, adaptable and, above all, patient in all types of situations.

Standard Hours: Monday - Friday normal daytime business hours (no on-call, no weekends and no holidays required).

• Assess, plan and implement care management interventions that are individualized for each member and directed toward the most appropriate, least restrictive level of care
• Develop and implement care plan interventions throughout the continuum of care as a single point of contact
• Communicate with all stakeholders the required health-related information to ensure quality coordinated care and services are provided expeditiously to all members
• Advocate for members and families as needed to ensure the member's needs and choices are fully represented and supported by the health care team
• Identify appropriate interventions and resources to meet gaps (e.g., psychosocial, transportation, long-term care) based on specific consumer needs from both the health care and psychosocial / socioeconomic dimensions of care
• Document the plan of care in appropriate EHR systems and enter data per specified
• Maintain consumer engagement by establishing rapport, demonstrating empathy, and building a trusting relationship
• Collaborate with primary providers or multidisciplinary team to align or integrate goals to plan of care and drive consistent coordination of care
• Provide ongoing support for advanced care planning
• Reassess plan of care at appropriate intervals based on initial objectives, significant change of condition, or achievement of goals
• Understand and operate effectively/efficiently within legal/regulatory requirements
• Utilize evidence-based guidelines (e.g., medical necessity guidelines, practice standard)
• Make outbound calls and receive inbound calls to assess members' current health status
• Identify gaps or barriers in treatment plans
• Provide member education to assist with self-management
• Make referrals to outside sources
• Provide a complete continuum of quality care through close communication with members via in-person or on-phone interaction
• Support members with condition education, medication reviews and connections to resources such as Home Health Aides or Meals on Wheels

Required Qualifications:

• Current unrestricted Registered Nurse license in Washington D.C., or the ability to obtain within 90 days of hire date
• Certified in Basic Life Support
• 2+ years of experience working with MS Word, Excel and Outlook
• 1+ years of experience in post - acute care, such as long-term care
• 1+ years of clinical case management experience
• 1+ years of experience with using an Electronic Medical Record
• Valid Driver's License and access to reliable transportation
• Ability to work in a field-based capacity in Washington, D.C.
• Reside within 50 miles of Washington, DC

• Certified Case Management (CCM)
• 1+ years of experience working with the geriatric population
• 1+ years of LTSS (Long Term Services and Supports)
• 1+ years of HCBS (Home and Community Based Services) experience
• Field based experience going into members' homes
• Experience creating care plans
• Case Management experience
• Background in managing populations with complex medical or behavioral needs

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

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