Information Technology Jobs in Mount Prospect

About the Company

HSG Tech Inc. is an American Subsidiary of HSG Laser who is a fast-growing supplier in the global metal forming solution industry. We believe intelligent manufacturing changes future. Customers in 100+ countries have used and recognized our equipment and service. Please visit the web site for details about HSG: Function:

• Has overall responsibility for the strategic leadership and operational excellence of the service department.
• Builds scalable infrastructure, implements efficient processes, and fosters a culture of continuous improvement to support long-term customer relationships and business growth.
• Ensures the delivery of high-quality post-sale support through effective service request management, field service coordination, and customer satisfaction initiatives.

Primary Responsibilities:

Strategic Service Leadership

• Defines and execute a long-term vision for the service organization that aligns with company goals and customer expectations.
• Leads initiatives to improve service delivery, reduce equipment downtime, and enhance customer experience.
• Establish and monitor service performance metrics, driving accountability and operational excellence.

Service Operations Management

• Oversees the full lifecycle of service requests, ensuring timely, accurate, and professional resolution.
• Directs field service teams and technical support staff, optimizing scheduling, resource allocation, and responsiveness.
• Ensures compliance with warranty policies, service agreements, and industry regulations.

Customer Experience & Satisfaction

• Champions a customer-centric approach across all service functions.
• Implements feedback mechanisms, satisfaction surveys, and follow-up protocols to measure and improve service quality.
• Serves as a senior escalation point for complex service issues and high-value customer relationships.

Secondary Responsibilities:

Process & Infrastructure Development

• Designs and implements scalable service processes, workflows, and systems to support growth and efficiency.
• Builds infrastructure where gaps exist, creating structure in areas of ambiguity and evolving needs.
• Leads digital transformation efforts within the service department, including CRM and service management platforms.

Team Development & Leadership

• Recruits, trains, and mentors a high-performing service team, fostering technical expertise and leadership capabilities.
• Conducts performance evaluations, succession planning, and professional development initiatives.

Reporting & Analytics

• Delivers executive-level reporting on service performance, customer satisfaction, and operational trends.
• Uses data-driven insights to inform strategic decisions and continuous improvement efforts.

Cross-Functional Collaboration

• Partners with engineering, sales, and product teams to ensure service readiness for new product launches and customer feedback integration.
• Represents the service function in leadership meetings and strategic planning sessions.

Position Requirements:

Education & Experience

• Bachelor’s degree in Engineering, Business Administration, or related field desired.
• Minimum 10 years of experience in service operations, with at least 5 years in a senior leadership role within an OEM manufacturing or industrial environment as a Service Manager.
• Proven experience managing technical service teams and developing service infrastructure.

Skills & Competencies

• Strategic thinker with strong operational execution capabilities.
• Exceptional leadership, communication, and interpersonal skills.
• Proficiency in CRM, ERP, and service management platforms.
• Strong analytical skills and ability to interpret complex data sets.
• Deep understanding of machinery, industrial equipment, or technical service environments.

Other Requirements

• Ability to travel to customer sites, manufacturing facilities, and industry events as needed.
• Comfortable working in fast-paced, evolving environments and creating structure where ambiguity exists.
• Demonstrated resilience and adaptability in navigating change and leading through uncertainty.

HSG is committed to ensuring equal employment opportunities to all qualified persons without regard to race (including associated hairstyles), color, religion, sex, gender identity, sexual orientation, national origin, ancestry, citizenship status, age, marital status, genetic information, military status, unfavorable discharge from military service, order of protection status, pregnancy, arrest record, disability, or any other status protected by applicable law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. HSG participates in E-Verify and conducts pre-employment drug testing and background checks as part of our hiring process.

Bilingual Spanish - Quality Documentation Specialist

Employment Type: Contract to Direct Hire

Pay Offered: $3 per hour DOE

Location: Des Plaines, IL

Provides Technical support for Customers, Sales and Corporate, especially online systems.

Are you a detail-oriented professional with a passion for technical support and customer service? We’re seeking a dedicated Quality Service Specialist to be the crucial link between our oil division, customers, and internal teams. If you thrive in a dynamic environment, possess strong communication skills in both English and Spanish, and are eager to contribute to innovative projects, this is your opportunity to shine!

In this role, you'll provide vital support in creating and updating technical documents, ensuring regulatory compliance, reviewing product labels, and assisting with research and development initiatives. You'll work with cutting-edge platforms such as Trace Gains, Safefood360, Repositrak, and Intelex, playing a key part in maintaining our quality and food safety standards. Your expertise will help us deliver exceptional service and uphold our commitment to excellence in the oil division.

Required Skills:

• Bilingual fluency in Spanish and English
• Strong written and verbal communication skills
• Experience with technical document creation and editing
• Proficiency in Microsoft Outlook, Word, Excel, Power BI, and BC
• Ability to review and approve labels and vendor documents
• Exceptional attention to detail and organization
• Ability to prioritize tasks and meet deadlines
• Strong problem-solving and critical-thinking skills
• Customer-focused mindset and professional demeanor

Nice to Have Skills:

• Experience with online quality and food safety platforms (e.g., Trace Gains, Safefood360, Repositrak, Intelex)
• Knowledge of regulatory compliance in the global oil industry
• Past experience in research and development support
• Familiarity with employee training programs

Preferred Education and Experience:

• Bachelor’s degree or relevant certification in a related field
• Previous experience in a technical support or quality assurance role within the food, beverage, or oil industry

About Trova Advisory Group

Trova Advisory Group specializes in delivering a comprehensive array of staffing solutions tailored to meet the diverse needs of businesses across multiple sectors. Our expertise spans clerical, administrative, financial, and professional roles, offered through flexible arrangements including temporary, temp-to-hire, and direct hire services.

We pride ourselves on providing top-tier talent solutions that empower organizations to thrive in today’s competitive market.

Trova Advisory Group is proud to be an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status. We are committed to fostering an inclusive workplace where all individuals are welcomed and supported.

If you require reasonable accommodation during the application or interview process, please contact us at Include the nature of your request and your contact information.

Trova Advisory Group offers a comprehensive benefits package including medical and dental options for all eligible employees.

#ZR

#Trova

About the Company

HSG Tech Inc. is an American Subsidiary of HSG Laser who is a fast-growing supplier in the global metal forming solution industry. We believe intelligent manufacturing changes future. Customers in 100+ countries have used and recognized our equipment and service. Please visit the web site for details about HSG: the Role

The Service Engineer position is the primary point of contact responsible for training, installation and maintenance of all HSG tech machinery in our Chicago showcase space and equipment purchased by HSG Tech customers in the US region. Reporting directly to the Service Manager in the US, this position will manage technical issues, maintain customer satisfaction, provide monthly maintenance support, promote value add-on services and provide training support. Business travel will be a requirement for this position.

Responsibilities

• Provide key objective management (proper machinery installation, proper accessory management and proper understanding of service data)
• Optimize work order organization, safe tool use and customer data reporting.
• Demonstrate understanding of expense reimbursement documentation and customer service evaluations
• Partner with internal Sales, Marketing, Finance, Customer Service and R&D teams to support stakeholder objectives
• On-time completion of equipment installation, commission and maintenance tasks while following the company’s strict safety and quality guidelines
• Analyze and find root cause of maintenance impediments, debug system errors and propose system improvements.
• Participate and prepare company held trainings regarding technical process, company regulation and technician job duties.
• Conduct customer visits monthly for routine service maintenance while promoting related value add-on services.
• Provide one-to-one training and guidance for new hired service team members.

Qualifications

• Two years of working experience in related industry (Fiber Laser experience highly preferred)
• Technical know-how: installation, debugging and maintenance on 6KW equipment
• Comprehension of circuit diagrams
• Familiar with CAD or SOLIDWORKS design software
• Familiar with mechanical principles
• Detail & deadline-oriented; well organized
• Excellent verbal and written communication skills
• Good interpersonal skills; ability to interact with staff across matrix partners
• Electrician’s certification
• Fitter’s certification

Job level and pay is dependent on experience. Pay ranges and level progressions:

• Service Technician ($32-36 hourly)
• Service Engineer ($36-45 hourly)
• Senior Service Engineer ($45-55 hourly)

HSG is committed to ensuring equal employment opportunities to all qualified persons without regard to race (including associated hairstyles), color, religion, sex, gender identity, sexual orientation, national origin, ancestry, citizenship status, age, marital status, genetic information, military status, unfavorable discharge from military service, order of protection status, pregnancy, arrest record, disability, or any other status protected by applicable law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. HSG participates in E-Verify and conducts pre-employment drug testing and background checks as part of our hiring process.

Briarlake Partners is a strategic sourcing-focused recruiting firm. We are working with a Northbrook, IL based client looking for a Strategic Sourcing Specialist. We are searching for candidates with packaging or transportation category experience.

We are only considering local candidates who are willing to spend three days a week in our client's Northbrook, IL area office.

Responsibilities:

• Manage and oversee roughly $50 million in packaging category spend
• Develop and implement procurement processes and strategies to ensure that procurement operations run effectively, achieve organizational goals/performance KPI’s, and ensure quality programs/services to our members and customers.
• Support ongoing supplier management efforts
• Coordinate with suppliers and internal resources to drive continuous improvement
• Develop, implement, and drive strategic sourcing initiatives to support the category management process
• Identify continuous improvement opportunities in procurement
• Provide strategic inputs and supply market information to guide business decisions and act as a conduit for procurement activities
• Coordinate negotiations, contract development, contract implementation, and supplier contract compliance
• Develop, implement, and report to stakeholders meaningful KPIs that accurately demonstrate performance
• Conduct ongoing business reviews to ensure suppliers are performing to contracted obligations and service levels

Requirements:

• 3+ years of experience in procurement, category management, and strategic sourcing with packaging category experience
• Bachelor's degree in a business, supply chain, or technical discipline
• Experience in supporting supplier portfolio development
• Customer-focused with excellent written, listening, and verbal communication skills
• Detail-oriented, professional attitude, reliable
• Proven record of driving cost savings throughout a complex organization
• Ability to structure and manage complex projects
• Service-oriented mindset, with a desire to ensure client satisfaction
• Ability to think strategically, conceptually, and analytically to assess problems, identify and consider potential solutions, and make timely recommendations
• Data analytics, sourcing, procurement systems, and customer service

Our client requires three days a week onsite in their Northbrook, IL office.

We are only considering local candidates at this time.

About the Company

We are a dynamic and growing U.S. subsidiary of a leading Italian multinational manufacturing company. With a strong global presence and a commitment to innovation and excellence, we are seeking a Finance Manager to lead our financial operations in the U.S. and ensure alignment with the parent company’s financial strategy, reporting standards, and compliance requirements.

Position Summary

The Finance Manager will oversee all financial activities of the U.S. subsidiary, including budgeting, forecasting, financial reporting, compliance, and internal controls. This role requires strong collaboration with the Italian parent company to ensure accurate and timely consolidation of financial data, adherence to the U.S. GAAP, and alignment with global financial policies and international regulatory requirements.

Key Responsibilities

• Lead the monthly, quarterly, and annual financial close process.
• Prepare and analyze financial statements in accordance with U.S. GAAP
• Coordinate with the Italian parent company on group reporting, intercompany transactions, and transfer pricing.
• Develop and manage budgets, forecasts, and financial planning processes.
• Ensure compliance with local, state, federal, and international tax regulations, including reporting requirements and filings across multiple jurisdictions.
• Manage cash flow, banking relationships, and treasury functions.
• Implement and maintain internal controls, policies, and financial procedures.
• Liaise with external auditors, CPA firms, and other professional advisors to ensure compliance and support audits.
• Provide financial insights and recommendations to support strategic decision-making.
• Supervise and develop a small finance team.

Qualifications

• Bachelor’s degree in accounting, finance, or related field.
• 10+ years of progressive experience in finance or accounting, preferably in a multinational environment.
• Knowledge of U.S. GAAP, income tax and sales tax
• Excellent analytical, organizational, and communication skills.
• Ability to work cross-functionally and across cultures, especially with European counterparts.
• Proficiency in Italian is a plus but not required.

What We Offer

We offer a competitive and comprehensive benefits package, including:

• Competitive salary, with potential for annual performance-based bonus
• Comprehensive health insurance, including medical, dental, and vision coverage for employees and their dependents
• 401(k) retirement plan with company match, available after one year of employment with the Company
• Generous paid time off (PTO) and Paid Company Holidays
• Company-paid life and disability insurance
• Hybrid work options, depending on business needs
• Support for professional development, including training and continuing education opportunities
• Opportunity to work in a global environment with exposure to international finance
• Inclusive and collaborative workplace culture

Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. #inauto

TheCategory Manager, as part of our Category Management team, plays a strategic role supporting HARIBO of America's growth within your assigned retailer accounts/retail channels. Supporting our Sales organization, the Category Manager will deliver insight led strategies to support our fact-based sales and business development teams. In a customer facing capacity, this role will also attend customer meetings with our sales team while working cross-functionally to maximize category growth and drive competitive advantage for HARIBO.

This is a remote, field-based position that requires nation-wide travel, up to 40% of the time (with overnight stays). The ideal Category Manager will have 5+ years of experience in Category Management, Sales, Sales Strategy, or Commercial Insights roles within the CPG/Consumer Packaged Goods industry with 3+ of these years in a customer facing role with HQ/headquarters calls experience. Additionally, this candidate will also have a Bachelor's Degree, advanced working knowing of syndicated data and shopper data tools such as IRI, Circana, Nielsen, Numerator, SPINS, or other relevant syndicated data tools relevant to the consumer good industry.

Responsibilities:

• Lead the development of retailer-specific category growth strategies for assigned customers/retailers
• Deliver actionable 4P insights - Product, Placement, Pricing, Promotion) that directly fuel selling efforts and joint business planning
• Create customer-facing selling stories
• Act as a thought leader in internal strategy discussions
• Participate in sales meetings and HQ/headquarter calls with Sales team
• Build scalable reporting tools and dashboards to drive data-based decision making

Qualifications:

• Bachelor's Degree
• 5+ years of experience in Category Management, Sales, Sales Strategy, or Commercial Insights roles within the CPG/Consumer Packaged Goods industry
• Deep expertise in syndicated and shopper data tools such as IRI, Circana, NielsenIQ, Numerator, or other related syndicated data tools
• 3+ years of customer facing, headquarters calls experience supporting regional or national retailers (any channel)
• This is a remote, field-based position that requires the ability to travel up to 40% of the time, nation-wide, including overnight stays

Preferred Qualifications:

• This is a remote-field based position. The ideal candidate will live near a major airport due to the extended amount of nation-wide travel required for this role
• Experience in multiple channels of trade (for example: Convenience, Dollar, Value, Mass, Club, Grocery, etc)
• Prior experience in candy, confectionery, snacks, or related fast-moving consumer good

Skills

• Advanced Excel skills
• Exceptional ability to simply complex data into compelling, action-oriented selling stories
• Strategic thinking with strong business acumen and passion for driving sustainable, insights-led growth
• Demonstrated strong communication skills, both verbal and written

Compensation

Target Hiring Pay Range: $118,000 - $144,000 annually

This pay range represents the min/max target annual base salary range HARIBO of America, Inc. may pay for this position at the time of this posting.

Please note, a candidate's offered annual salary will be determined by a variety of factors, including but not limited to, the candidate's relevant education, experience, qualifications, skills, internal equity, and the geographical location of the role.

HARIBO of America, Inc. is committed to fair and equitable pay practices and complies with all applicable federal, state, and local laws regarding pay transparency.

HARIBO of America, Inc. is an Equal Employment Opportunity Employer and maintains a Drug-Free Workplace. Employment at HARIBO of America, Inc. is subject to post offer, pre-employment drug testing. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, including protected veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. HARIBO also prohibits harassment of applicants or employees based on any of these protected categories. It is also HARIBO's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

HARIBO is committed to recruiting, hiring and promoting people with disabilities and veterans. If you need an accommodation to assist with completing the electronic application, please contact the location for which you are applying and ask to speak with the human resources representative or email .

We are the world's #1 gummi candy manufacturer. It's a great time to join our growing organization and help spread "Childlike Happiness" (one of our core values) to consumers across the United States. Are you HARIBO?

The Transportation Logistics Analyst is responsible for analyzing and optimizing our transportation process, working with 3PL carriers to get our product to retailers across the United States. Focusing on outbound shipments, the Transportation Logistics Analyst will trace, track, and record OTR-Over The Road shipments while focusing on ways to optimize the transportation process, create efficiencies, and reduce costs. Additional responsibilities include daily and weekly calls with 3PL carriers, create shipments through EDI/Electronic Data Interchange and SAP, analyze data, and run outbound transportation related reports.

Located on-site at the HARIBO of America corporate headquarters in Rosemont, Illinois, the Transportation Logistics Analyst will have a Bachelor's Degree and at least three years of experience working in logistics, transportation carrier/freight industry or related logistics roles. Additionally, will possess advanced Excel skills.

Responsibilities

• Focus on outbound (OB) transportation with 3PL, OTR-Over The Road carriers
• Track orders and shipments
• Create shipments and transfers, review orders, review shipments, upload data in our EDI and SAP systems and review for errors
• Attend daily and weekly calls with 3PL carriers
• Run reports, analyze data, make recommendations to improve efficiency and reduce costs
• Utilize Excel for reporting and analysis

Qualifications:

• Bachelor's Degree
• 3+ years of related experience in logistics, transportation carrier/freight industry, or related role
• Prior experience utilizing an ERP system for logistics/supply chain purposes
• Demonstrated strong Excel skills

Preferred Qualifications:

• Experience working with, or for, 3PL transporation carrier providers
• Experience using a TMS - Transportation Management System
• SAP experience
• Prior experience utilizing EDI / Electronic Data Interface within the logistics/supply chain industry
• Experience with load planning in the transportation industry
• Advanced working knowledge of Excel including: data entry, pivot tables, sorting, filtering, graphing, and formulas (SUM, SUMIF, COUNT, COUNTIF, PRODUCT, VLOOKUP, INDEX, MATCH, etc)
• Prior experience in the CPG / consumer packaged goods industry

Skills:

• Advanced Excel skills
• Demonstrated strong communication skills, both written and verbal
• Demonstrated ability to use critical thinking and solve problems
• Strong analytical skills, attention to detail, highly organized

Compensation and Benefits

Target Hiring Pay Range: $70,000 - $85,000 annually

This pay range represents the min/max target annual base salary range HARIBO of America, Inc. may pay for this position at the time of this posting. Please note, a candidate's offered annual salary will be determined by a variety of factors, including but not limited to, the candidate's relevant education, experience, qualifications, skills, internal equity, and the geographical location of the role. In addition to the base salary, HARIBO of America, Inc. offers a comprehensive benefits package to support the well-being of our associates and their families. HARIBO of America, Inc. is committed to fair and equitable pay practices and complies with all applicable federal, state, and local laws regarding pay transparency.

HARIBO of America, Inc. is an Equal Employment Opportunity Employer and maintains a Drug-Free Workplace. Employment at HARIBO of America, Inc. is subject to post offer, pre-employment drug testing. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, including protected veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. HARIBO also prohibits harassment of applicants or employees based on any of these protected categories. It is also HARIBO's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

HARIBO is committed to recruiting, hiring and promoting people with disabilities and veterans. If you need an accommodation to assist with completing the electronic application, please contact the location for which you are applying and ask to speak with the human resources representative or email .

Are you HARIBO? We are the world's #1 gummi candy manufacturer. It's a great time to join our growing organization and help spread "Childlike Happiness" (one of our core values) to consumers across the United States. The Business Development Manager - Convenience Stores (south central/ southwest US)is responsible for directly managing and growing the strategic partnerships between HARIBO and the designated Customer group along with assigned Broker selling partners. TheBusiness Development Managerwill achieve and exceed projected key account sales for customer group (assigned convenience store chains, travel center chains, etc) which are located within multiple states throughout portions of the south central United States.

The Business Development Managerwill have at least 3+ years of experience in strategic sales experience within the consumer packaged goods / CPG industry along with a Bachelor's Degree. Experience using IRI, Circana, Nielsen, or other syndicated sales data is required. Prior experience calling on C-stores/travel centers is strongly preferred. Additionally, must have the ability to travel locally, regionally, and nationally throughout up to 40% of the time, with overnight stays.

This is a remote, field-based position. The ideal candidate will be located near a major airport and currently reside in the south central / south west region of the United States (for example: Texas, Oklahoma, etc) due to the core geographic area of retail customers for this role.

Responsibilities

• Develop and execute strategies and plans to meet assigned sales targets and market share goals in area of accountability (assigned Convenience store, travel center chains)
• Manage assigned customer accounts, develop and grow business to meet HARIBO targets and customer sales targets
• Execute consumer and shopper driven strategies for your customers
• As a member of our Sales team, partner and work cross-functionally with internal stakeholders including Demand Planning, Trade Marketing, Brand Marketing, Finance, Supply Chain, Category Management, and other internal teams
• Create and execute joint business plans
• Conduct headquarter calls at corporate offices of assigned customer/retail chains
• Utilize data to develop accurate sales forecasts and use data to drive sales growth opportunities

Qualifications:

• Bachelor's Degree
• 3+ years of strategic sales experience experience in the consumer packaged goods industry
• 1+ years of experience utilizing customer sales and/or syndicated data tools such as IRI, Circana, Nielsen, etc.
• Prior experience with headquarters calls
• This is a remote, field based position that requires the ability to travel up to 40% of the time locally, regionally, and nationally; with overnight stays
• Candidate will be located near a major airport and currently reside ideally in the southern central region of the United States (ex: Texas, Oklahoma, etc) due to the core geographic area of retail customers for this role

Preferred Qualifications

• Prior experience selling into / calling on the Convenience stores / travel centers
• Prior sales experience in candy, confectionery, salty snacks
• 5+ years of experience in the consumer packaged goods / CPG industry
• Demonstrated success in business negotiations with key corporate level decision makers
• Prior experience partnering with Brokers

• Deep expertise utilizing customer sales and/or syndicated data tools such as IRI, Circana, Nielsen, etc.

Skills

• Ability to use data with a "fact-based selling" approach
• Entrepreneurial spirit and the passion to win in a fast-paced working environment

Compensation

Target Hiring Pay Range: $115,000 - $135,000 annually

This pay range represents the min/max target annual base salary range HARIBO of America, Inc. may pay for this position at the time of this posting. Please note, a candidate's offered annual salary will be determined by a variety of factors, including but not limited to, the candidate's relevant education, experience, qualifications, skills, internal equity, and the geographical location of the role.

We provide fully paid health insurance premiums and generous HSA contribution, 11 paid Holiday plus Paid Time Off/PTO, competitive 401(k), tuition reimbursement, and more.

HARIBO of America, Inc. is committed to fair and equitable pay practices and complies with all applicable federal, state, and local laws regarding pay transparency.

HARIBO of America, Inc. is an Equal Employment Opportunity Employer and maintains a Drug-Free Workplace. Employment at HARIBO of America, Inc. is subject to post offer, pre-employment drug testing. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, including protected veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. HARIBO also prohibits harassment of applicants or employees based on any of these protected categories. It is also HARIBO's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

HARIBO is committed to recruiting, hiring and promoting people with disabilities and veterans. If you need an accommodation to assist with completing the electronic application, please contact the location for which you are applying and ask to speak with the human resources representative or email .