Information Technology Jobs in Monte Sereno, CA

596 positions found — Page 2

Operations Manager
Salary not disclosed
Santa Clara, CA 3 days ago
IT Management Corporation (ITMC) deliver IT mission-critical technology solutions to State, Local Government, Education, Healthcare, and public sector organizations. Since 2009, we have helped institutions modernize and secure their infrastructure through resilient networking, wireless, security, and cloud communication platforms. We have been recognized on the Inc. 5000 list four times and featured multiple times by CRN for growth, innovation, and customer success. Our solutions include enterprise networking, physical security, UCaaS, AI-enabled communications, and Push-to-Talk, enabling reliable and secure communication in environments where uptime and continuity matter most. Our focus is simple:
Reliable technology that keeps organizations running.

IT Management Corporation ( ) is seeking a hands-on Operations Manager to coordinate and execute critical operational functions that support our engineering, sales, and customer delivery teams. This role is responsible for managing procurement, vendor coordination, inventory logistics, office operations, facilities support, service vehicle coordination, and operational invoicing readiness. Unlike a purely supervisory position, this role requires a high level of operational ownership and involvement. The Operations Manager must maintain real-time awareness of operational activities and be comfortable stepping in to resolve issues, coordinate vendors, and personally drive operational execution when necessary. The ideal candidate is organized, detail-oriented, operationally curious, and comfortable working across multiple departments in a fast-paced technology environment. Key Responsibilities • Manage procurement operations including purchase orders, vendor coordination, and delivery tracking
• Maintain relationships with technology vendors and distributors
• Ensure pricing accuracy and alignment between quotes, orders, and vendor costs
• Oversee inventory management, warehouse coordination, and shipping/receiving processes
• Coordinate operational workflows between sales, engineering, finance, and vendors
• Support office operations and facility management including vendor coordination and maintenance
• Maintain awareness of company service vehicle logistics and maintenance schedules
• Improve operational processes and implement procedures that increase efficiency and accuracy
• Provide operational visibility and communicate order status and supply risks to internal teams
• 5–8+ years of experience in operations, procurement, logistics, or supply chain management
• Experience in technology, telecom, IT services, or system integration environments preferred
• Strong experience managing vendor relationships and purchasing processes
• Familiarity with inventory management and operational workflows
• Excellent organizational and cross-functional communication skills
• Experience with ERP, CRM, or order management systems is a plus
Success in This Role Projects delivered on time and on budgetHigh customer satisfaction and strong post-deployment relationshipsImproved operational visibility and consistencyEffective collaboration across engineering, sales, and leadershipScalable and repeatable delivery practices All your information will be kept confidential according to EEO guidelines. PandoLogic. Keywords: Operations Manager, Location: Santa Clara, CA - 95055
Not Specified
Chief of Staff
🏢 Amagi
Salary not disclosed
San Jose, CA 4 days ago

Amagi is an Emmy-winning, AI-enabled cloud platform powering the modern video economy. We help media companies unify streaming and broadcast workflows, modernize operations, and maximize monetization—from live remote production and real-time ad decisioning to automated playout and global content syndication.


Our Impact

Trusted by 23 of the world's top 50 listed media companies, Amagi delivers:

  • 7,000+ channels across 300+ content distributors
  • 500,000+ hours of content processed
  • 26 billion+ monetized ad impressions


We power marquee brands including CBS, BBC, Warner Bros. Discovery, NBC, NBA, and DAZN—and the world's biggest events: The Olympics, Super Bowl, The Grammys, and the US Presidential Debate.


Headquartered in Bengaluru with 1,000+ team members across the Americas, EMEA, and APAC, we're redefining how media is created, distributed, and monetized, intelligently and at global scale.


Our identity and mission: Amagi, meaning "freedom", is building the world's leading media technology business grounded in purpose and integrity. We balance individual autonomy with collective mission, guided by the Amagi Way. We're creating a workplace where innovation thrives through the harmonious blend of freedom and shared purpose.


Job Profile

Amagi is seeking an exceptional Chief of Staff to serve as a strategic partner and force multiplier to our President of Global Business. This is a high-impact role for someone who thrives at the intersection of strategy and execution in a hyper-growth environment.


The Opportunity

You'll operate at the center of Amagi's global revenue engine: partnering with the President and senior leadership to drive operational excellence, cross-functional alignment, and flawless execution of strategic priorities across revenue, product, engineering delivery, and customer-facing functions spanning the Americas, EMEA, and APAC.


This isn't a traditional staff role. You'll translate ambitious strategy into measurable outcomes by leading mission-critical initiatives, removing organizational friction, and establishing operating rhythms that scale with our growth. You'll be the connective tissue between vision and reality - ensuring the right conversations happen, decisions get made, and execution follows through.


What Success Looks Like

You'll know you're succeeding when:

  • Strategic initiatives move from concept to completion with speed and precision across delivery, product, and revenue teams
  • Cross-functional collaboration between sales, marketing, CS, product, and delivery becomes smoother and more effective
  • The leadership team gains leverage through improved operating cadence and communication
  • Critical business metrics accelerate as organizational effectiveness improves
  • Product-market alignment strengthens and go-to-market execution sharpens


Who Thrives in This Role

You bring strategic thinking, operational rigor, and hands-on execution experience from a fast-scaling global SaaS or technology environment. You understand the interplay between product development, go-to-market functions, and delivery excellence. You're energized by complexity, comfortable with ambiguity, and skilled at building structure without bureaucracy across diverse functional areas.


Key Responsibilities

Strategic Planning & Execution

  • Partner with the President to define, prioritize, and execute strategic initiatives across the business.
  • Serve as thought partner on critical business strategy decisions: market expansion, M&A, pricing, product-market fit, competitive positioning
  • Drive alignment between regional and functional leaders on annual and quarterly business priorities.
  • Translate high-level strategy into clear operating plans, milestones, and measurable outcomes.
  • Prepare executive-level materials including business reviews, board presentations, and strategic updates.


Business Operations & Performance Management

  • Establish and manage operating cadences including business reviews, KPI dashboards, and leadership forums.
  • Own the cadence, agendas, pre-reads, decisions, and follow-through for all leadership forums
  • Partner with Finance, RevOps, and Analytics teams to monitor performance, identify gaps, and recommend corrective actions.
  • Support planning processes such as annual operating plans, headcount planning, and investment prioritization.
  • Drive clarity and accountability across initiatives through structured project management and follow-through.


Cross-Functional Alignment

  • Serve as a connective tissue across Sales, Marketing, Partnerships, Customer Success, Product, and Operations.
  • Drive strategic programs that don't have a natural owner (e.g., GTM-Product alignment, Delivery transformation, go-to-market for new product line)
  • Ensure effective communication and execution across global regions (Americas, EMEA, APAC).
  • Partner with functional leaders to remove roadblocks and improve speed of decision-making.
  • Manage special projects (eg. due diligence for M&A, post-merger integration, organizational redesign)


Organizational Effectiveness

  • Partner with People/HR teams to support leadership development, succession planning, and organizational design.
  • Support hiring of senior leaders (participate in interviews, conduct back-channeling, facilitate onboarding)
  • Help scale leadership operating models and management rhythms as the company grows globally.
  • Foster a culture of accountability, continuous improvement, and high performance.
  • Coach and influence senior leaders through data-driven insights and structured problem-solving.


Executive Partnership

  • Act as a trusted thought partner to the President on business strategy, organizational design, and execution.
  • Support preparation for key internal and external meetings, including executive leadership and board interactions.
  • Represent the President in select cross-functional forums and initiatives as needed.
  • Anticipate business challenges and proactively surface insights and recommendations.


Skills and Expertise Required

Required

  • 10+ years of experience in high-growth technology companies, with progressive responsibility across multiple functions
  • Strategy consulting or investment banking pedigree OR GM/operator experience leading P&L or major business unit
  • MBA from top-tier program strongly preferred (not required for exceptional operators)
  • Multi-functional fluency: Deep understanding of at least 2 of: Revenue/GTM, Product Management, Engineering/Delivery, Business Operations
  • Financial acumen: Can build P&L models, analyze unit economics, assess business cases, and speak CFO's language
  • Strategic thinking: Track record of shaping business strategy and driving strategic initiatives
  • Executive communication: Exceptional written and verbal skills; can craft board memos, strategic narratives, and executive briefings
  • Cross-functional leadership: Demonstrated ability to drive results through influence across senior stakeholders
  • Organizational savvy: High EQ, political intelligence, ability to navigate complex stakeholder environments
  • Bias for action: Comfortable with ambiguity, able to drive decisions and move quickly


Preferred

  • Prior Chief of Staff experience to C-suite executive in $100M+ revenue company
  • P&L ownership: Prior GM, VP, or business unit leader role with budget responsibility
  • International experience: Lived/worked in India or other emerging markets
  • M&A experience: Led due diligence, integration, or corporate development
  • Board exposure: Prepared board materials or presented to boards
  • Technical background: Prior engineering, PM, or technical role (not required but valued)


Base Salary Range: $180,000 – $240,000 USD (annual), plus performance pay incentive. In accordance with local pay transparency laws, this reflects the expected base pay range for this role in the United States. Actual compensation within the range will be determined based on job-related factors such as skills, experience, training, and location.


Total Rewards & Benefits

  • Competitive Total Compensation, including base salary, incentive compensation, and equity package.
  • Comprehensive Health Coverage including medical, dental, and vision plans
  • Retirement Savings Program with a 401(k) employer match of up to 3%
  • Paid Time Off (PTO) including four (4) weeks of vacation plus twelve (12) paid company holidays
  • Paid Parental Leave for both primary and secondary caregivers
  • Flexible Benefits & Protection Programs, including Flexible Spending Accounts (FSA), life insurance, Accidental Death & Dismemberment (AD&D), and short- and long-term disability coverage
  • Employee Wellbeing Support, including access to an Employee Assistance Program (EAP)



Amagi is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Amagi will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Not Specified
Tech Leadership Recruiter
✦ New
🏢 WinWire
Salary not disclosed
Santa Clara, CA 1 day ago

WinWire Technologies is looking for a passionate and high‑impact Sourcing & Recruiting Specialist for critical technology hiring across the United States.

If you thrive in senior‑level tech hiring, enjoy market intelligence, and want to influence hiring strategy—not just execute it—this role is for you.


Mode: Hybrid (3 days Office)


Role - Senior Recruiter (Contract to hire)


Key Responsibilities:

  • Own end‑to‑end recruitment for critical technical roles including Tech Leads, Tech Architects, and Solutioning Experts for Data Analytics / Data Engg / AI space.
  • Act as a talent consultant to Delivery & Business leaders, proposing and executing effective hiring strategies
  • Collaborate closely with offshore recruiting teams and leadership stakeholders
  • Conduct market mapping and talent scoping, sharing actionable market intelligence insights
  • Serve as a brand ambassador, ensuring an exceptional candidate experience
  • Build and maintain a strong, ready‑to‑deploy talent pipeline for tech leadership positions


Experience & Skill set:

  • 8–12 years of hands‑on sourcing experience using LinkedIn and open‑source platforms
  • Proven experience recruiting technology talent for Data Consulting and AI‑driven organizations is mandatory.
  • Strong research mindset with the ability to identify and engage senior‑level tech talent
  • Demonstrated strengths in recruitment operations, coordination, and stakeholder management
  • High sense of urgency, rigor, and maturity in execution
  • Strong collaboration skills across geographies and teams
  • Excellent communication and articulation, with the ability to represent the WinWire brand credibly in the market


Why WinWire?

At WinWire, you’ll work at the intersection of AI, Data, and Cloud innovation, partnering with senior leaders and shaping high‑impact technology teams globally.


Interested?

Apply now or reach out to us to explore how you can make a difference in critical tech hiring.

Not Specified
Legal Counsel-Employment & Labour
Salary not disclosed
Sunnyvale, CA 3 days ago

Alibaba Cloud is seeking a proactive employment attorney with deep expertise in employment law to join our Legal & Compliance team. In this role, you will serve as a strategic partner to Alibaba Cloud and global HR and business leadership, advising on the full spectrum of domestic employment matters and cross-border employee equity issues, in North America, Latin America, and the Middle East. This is an excellent opportunity for a mid-to-senior-level employment lawyer to apply employment law expertise within a dynamic multinational technology environment—and to develop specialized knowledge in employee equity dispute resolution.


This is a full time and in-office position based Sunnyvale.


Responsibilities:

- Provide day-to-day legal counsel on employment matters across federal and multi-state jurisdictions, including hiring practices, performance management, leaves of absence (FMLA, ADA, state sick leave laws), wage and hour compliance (FLSA and state laws), employee classification, workplace investigations, terminations, reductions in force, and contingent workforce management, cover our offices in North America, Latin America, and the Middle East.

- Draft, review, and update employment agreements, separation/severance agreements, restrictive covenants, HR policies, and handbooks to ensure compliance with evolving federal, state, and local requirements.

- Manage employment-related disputes, including agency charges, litigation, arbitration, and mediation—with particular focus on equity compensation disputes under RSU/option plans.

- Advise on employee equity matters with respective regional tax and securities law implications, and support equity grant administration and vesting events.

- Deliver practical training to HR and business leaders on high-risk topics such as harassment prevention, anti-discrimination compliance, manager best practices, and equity plan administration


Qualifications

- Juris Doctor (JD) from law school and active membership in good standing with a U.S. state bar (California, New York, or other major tech-market state preferred)

- 7+ years of post-JD experience practising employment law at a top-tier law firm and/or as in-house counsel at a multinational technology company. Multi-state employment law experience is highly valued.

- Demonstrated experience handling employment litigation, agency charges, or arbitration before the EEOC, state agencies, or in federal/state courts. Prior exposure to equity compensation disputes is a strong plus.

- Exceptional business judgement with the ability to translate complex legal risks into practical, actionable guidance for non-lawyers

- Outstanding written and verbal communication skills. Fluency in English is required; professional proficiency in Mandarin Chinese is essential to collaborate effectively internally and externally

- Self-starter mentality with the ability to operate independently in a fast-paced, globally distributed environment while managing multiple priorities

- High integrity, cultural agility, and a collaborative approach to cross-functional partnership.

- Willingness to travel domestically and internationally (including to China) as business needs require.


The base pay range for this position at commencement of employment is expected to be between $122,400/year and $201,600/year. However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.


If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Not Specified
Service Delivery Manager
✦ New
Salary not disclosed

Since 1989, Scalence / Artech has been helping clients solve complex technology challenges by developing innovative environments, applications, and tools. We build and maintain essential systems through experienced teams who deliver excellence in implementation, enhancement, and ongoing operations.

If you're ready to do something big and innovative, stretch your creative and strategic muscles, and work on impactful issues with a global high-tech customer—this is your opportunity.

Job Title: Service Delivery Manager

Location: West Coast / Strong preference for candidates in bay area

Salary Range: $100,000-$140,000/yr plus 15% bonus

Position Summary

The Service Delivery Manager (SDM) is the primary leader responsible for ensuring the success of a portfolio of assigned projects and programs. You'll serve as the face of delivery for both Scalence and a leading global technology client—overseeing operational performance, service excellence, and customer satisfaction. This role requires a balance of strategic leadership, operational rigor, and client partnership, with accountability for revenue, profitability, and people performance. The ideal candidate is an initiative-taker who thrives in a fast-paced, global, and evolving environment.

Key Responsibilities

Delivery & Program Management

  • Serve as the primary point of contact and face of delivery for a high-end technology client.
  • Plan, execute, and monitor Statements of Work (SOW) to meet and exceed contractual commitments.
  • Proactively identify and manage delivery risks, driving timely resolution and client satisfaction.
  • Lead all aspects of program execution to ensure SLA compliance and operational excellence for metrics such as Utilization, CSAT, Turnaround Time, and First Meaningful Response Time.
  • Oversee new program launches and ensure stabilization within the first 90 days; define workflows, KPIs, and delivery models for steady-state services.
  • Project manage quarterly contract reviews, including budget evaluation, renewals, and operational improvements.
  • Aggregate, standardize, and streamline high-volume reporting, ensuring insights are actionable and aligned with client needs.
  • Present performance reviews and strategic updates to senior and C-level client stakeholders on a monthly and quarterly cadence.

Client Relationship Management & Growth

  • Build and sustain trusted advisor relationships with key client personnel, including business and vendor management teams (VMOs).
  • Conduct weekly, monthly, and quarterly business reviews, showcasing delivery outcomes, performance insights, and improvement strategies.
  • Identify and pursue opportunities for account growth, expansion, and operational synergies in collaboration with sales and executive leadership.
  • Protect existing business by proactively addressing competitive risks and ensuring client satisfaction.
  • Deliver differentiated value propositions through innovation, efficiency, and continuous improvement.

Team Leadership & Operations

  • Lead and influence global delivery teams of 30–70 personnel, fostering a culture of excellence, accountability, and collaboration.
  • Oversee people-related functions including hiring, onboarding, performance management, and learning & development.
  • Partner with regional recruiting teams to execute proactive, "white-glove" hiring processes for current and future demand.
  • Collaborate with the PMO and internal support functions to optimize delivery operations and streamline back-office processes.
  • Track and follow through on all tactical and strategic commitments to ensure flawless execution.

Required Skills & Experience

  • Minimum 10 years relevant exp
  • West coast - Required
  • Nice to be ideally located in Bay Area and able to be on-site a few days a week
  • Well-rounded Delivery experience working with enterprise level clients supporting managed services
  • Program and Project Management experience
  • Technically strong - able to have technical conversations and understand and advise clients as well as coaching technical resources
  • DX related experience (UX, UXR, or similar)
  • Strong soft skills and communication skills
  • Hands-on people management experience
  • Strong stakeholder mgmt experience
  • Budget/program financial experience
  • Previous Google exp a strong plus
  • Experience with globally disbursed teams a strong plus

Why Join Us

  • Opportunity to lead delivery for a globally recognized high-tech enterprise.
  • Innovative, collaborative culture where your ideas and leadership make a measurable impact.
  • Competitive compensation, bonus structure, and comprehensive benefits.
  • Flexibility to work remotely while shaping key strategic outcomes for enterprise clients.
Not Specified
Audio Visual Technician
🏢 TECEZE
Salary not disclosed
San Jose, CA 2 days ago

Title: AV Technician

Location: San Jose, CA

Full Time


Profile Summary

We are looking for a skilled and dedicated Desktop Support with AV Technician (Level 2) who can deliver reliable and high-quality audiovisual support within a corporate enterprise environment. The ideal candidate will bring strong technical expertise in AV system installation, configuration, troubleshooting, and maintenance. This role requires a proactive technician who can ensure seamless meeting room operations, support live and hybrid events, and collaborate effectively with cross-functional teams. A strong customer-service mindset, attention to detail, and the ability to manage multiple tasks in a dynamic workplace are essential for success in this role.


About Teceze

Teceze is a global technology services company specializing in end-to-end IT support, infrastructure management, cybersecurity, and digital transformation solutions. We partner with leading organizations worldwide to deliver reliable, scalable, and innovative technology services tailored to business needs. Our team is driven by a commitment to excellence, fast response, and customer satisfaction. At Teceze, we focus on empowering our clients with seamless technology experiences—whether through on-site support, remote operations, or dedicated project-based services. With a strong presence across multiple regions, we pride ourselves on our expertise, professionalism, and ability to deliver consistent, high-quality outcomes.


Key Responsibilities

  • Install, configure, and maintain AV systems (displays, projectors, microphones, cameras, speakers, and control systems).
  • Provide daily operational support for conference rooms and event spaces.
  • Troubleshoot and resolve issues related to audio, video, control, and connectivity.
  • Support major video conferencing platforms such as Zoom, Microsoft Teams, Google Meet, and Webex.
  • Perform preventive maintenance, firmware updates, and room readiness checks.
  • Collaborate with IT, facilities, and vendors to ensure full AV system functionality.
  • Provide on-site event support for meetings, town halls, and hybrid events.
  • Document configurations, issue resolutions, and maintenance activities.


Qualifications & Skills

  • 3–5 years of experience in technical support.
  • Strong understanding of AV control systems (Crestron, Extron, AMX).
  • Working knowledge of networking fundamentals (LAN, VLAN, IP addressing).
  • Experience with DSPs, switchers, and signal routing.
  • Excellent troubleshooting, communication, and customer service skills.
  • Ability to manage multiple priorities in a fast-paced environment.
Not Specified
Data Collection Associate
Salary not disclosed
Santa Clara, CA 2 days ago

We are looking for a Data Collection Associate to join our growing team in Kirkland, WA OR Santa Clara, CA.

Qualitest is looking for Data Collection Associates (DCAs) to support Ground Truth Data Collection initiatives and contribute to the development of VR and AR products. The focus of ground truth data collection is to capture various types of data relating to humans, speech, and environments to enable quality Artificial Intelligence and Machine Learning algorithms. DCAs will be responsible for performing data collection directly with participants while utilizing sophisticated scanning equipment in a simulated environment. The ideal candidate has the perfect blend of customer service and technology skills.

Responsibilities

  • Entry level position
  • Handles constructive feedback well
  • Guide hired research participants for data collection sessions in a secured office or home environment to perform scripted motion captures
  • Prep and maintain assigned equipment and ensure security of proprietary devices
  • Prep participants for capture including intake,NDAs, scripting and answering questions
  • Maintain capture environment and implement lighting and staging changes
  • Respond swiftly to project updates and changes
  • Provide feedback to operations lead on project improvements
  • Perform data uploads
  • Troubleshooting: Ability to mitigate issues, customer facing, or technology related
  • Other duties as assigned, per business needs

Skills and Requirements

  • Strong face to face customer service experience
  • Strong communication skills
  • Professional appearance and demeanor
  • Technologically adept and familiar with latest trends in technology; AI/ML/AR/VR
  • Organized and detail oriented
  • Thrives in a team environment
  • Ability to manage responsibilities in a fast-paced environment
  • Physical/Vision Requirement: Ability to perform job duties while wearing a head-mounted device daily, including maintaining clear vision at a distance of approximately 6–8 feet.

Experience Required

  • Experience in a related role such as customer service or data collection
  • Experience with Microsoft Office 365 and all its components (SharePoint, Forms, Power Automate, Outlook, Word, Excel)
  • High school diploma and 2+ years working in a team environment

Benefits

Why QualiTest?

  • Be a part of a company who strives to support for diversity and inclusion in the workplace – we are one, we are many at Qualitest. Celebrate culture, share knowledge with engineers from around the globe, and inspire each other through our differences. We have more than 40% women and around 120 different nationalities.
  • Local and global opportunities – we offer you internal rotation and international mobility opportunities to grow your career.
  • Clear view of your career and progression with the company – Qualitest is growing massively (since 2021 – tripled our employees base – we now have more than 8,000 engineers) and giving you the opportunity to grow with us.
  • Work hard and play harder with our flexible and casual culture. Take a break from work and join an employee event, or enjoy the amenities and games provided from one of our Employees Centers.Save your earnings and prepare for your future by enrolling in our 401k plan where Qualitest will match your contributions accelerating your savings plan.
  • Take care of health with enrollment into one of our competitive healthcare benefits. Qualitest will match towards your HSA if you choose to participate.
  • Never stop experimenting and learning with QCraft – our Learning & Development platform: 50,000+ courses, 300+ virtual labs, mentorship and leadership programs, professional tribes, sponsored certifications, and much more.
  • Stay active and get rewarded with our Corporate Wellness Program. We pay your Gym membership and giving you opportunities to Earn additional vacation times for attendance the gym!
  • Earn bonuses via our Client Referral and Employee Referral Program’s. Refer and earn – tap your network for net-worth.
  • We recognize our employees work via our Qudos platform - You can earn bonuses and spot awards by celebrating your and your peers’ achievements.
  • Planning a vacation? Looking for car insurance? Get access to Qualitest Employee Perks for discounts on anything from travel to electronics. With so many offerings the savings are endless!
  • The salary rate for the role is $47k/ year
  • Intrigued to find more about us?
  • Visit our website at you like what you have read, send us your resume and let’s start talking!
Not Specified
Senior Cloud Support Engineer
✦ New
🏢 Crusoe
Salary not disclosed
Sunnyvale, CA 1 day ago

Crusoe's mission is to accelerate the abundance of energy and intelligence. We’re crafting the engine that powers a world where people can create ambitiously with AI — without sacrificing scale, speed, or sustainability.

Be a part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that’s setting the pace for responsible, transformative cloud infrastructure.


About This Role:

Crusoe Cloud is revolutionizing high-performance computing by offering sustainable, low-cost GPU compute power. As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to leverage this technology for groundbreaking advancements in fields like AI/ML, physics simulations, and computational biology. You will be the primary point of contact for technical support, ensuring our customers can seamlessly utilize Crusoe Cloud to achieve their goals. This role directly impacts Crusoe's mission by enabling our customers to accelerate their research and development, contributing to a more sustainable future. You will be involved in exciting projects, working with cutting-edge technologies and collaborating with a talented team to solve complex challenges. The ideal candidate is a highly motivated and experienced technical professional with a passion for customer success, a deep understanding of cloud technologies, and a commitment to Crusoe's values. This is a full-time position.


What You’ll Be Working On:


  • Customer Support: Provide exceptional technical support to customers via Zendesk, meeting SLAs and maintaining high CSAT (95%+).
  • On-Call Rotation: Participate in a 24/7 on-call rotation to ensure timely resolution of critical issues.
  • Troubleshooting: Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools.
  • Alert Triage and Maintenance: Manage alert triage, prepare for maintenance windows, and conduct node delivery testing.
  • Collaboration: Work closely with SRE, Networking, and Storage teams from initial triage to root cause analysis (RCA) delivery.
  • Global Teamwork: Adhere to global team collaboration and handoff processes for ticketing and on-call procedures.
  • Knowledge Sharing: Develop onboarding/training materials, knowledge base documentation, and standard operating procedures (SOPs).


What You’ll Bring to the Team:


  • Education/Experience: Bachelor's degree in IT, Computer Science, Engineering, or a related field, or 4+ years of equivalent technical experience.
  • Linux Proficiency: Strong command-line interface (CLI) skills in Linux environments.
  • Version Control: Proficiency with Git for code management and collaboration.
  • Customer Support Experience: 5+ years of experience in a customer support role, ideally within cloud, storage, or networking environments.
  • Cloud Technologies: Experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and monitoring tools (e.g., Grafana).
  • Public Cloud Knowledge: Familiarity with other public cloud platforms (e.g., AWS, Azure, GCP).
  • Communication Skills: Excellent communication and customer service skills, including the ability to prioritize competing escalations.
  • HPC Knowledge: Understanding of HPC technologies such as Infiniband, RDMA, RoCE, and Software Defined Networking (SDN).


Bonus Points:

  • Certifications: CKA, CKAD, CKS, KCNA, AWS Machine Learning - Specialty, Data Analytics - Specialty, Solutions Architect - Professional, Developer - Associate, NVIDIA AI Infrastructure and Operations, Generative AI and LLMs, Generative AI Multi-modal, Infiniband, Linux Foundation IT Associate, System Administrator.
  • Cloud Expertise: Deep understanding of specific cloud platforms and services.
  • Automation Skills: Experience with automation tools and scripting languages.
  • Problem-Solving Abilities: Demonstrated ability to analyze complex technical issues and develop effective solutions.
  • Collaboration and Mentorship: Proven ability to mentor, train, and onboard colleagues.
  • Passion for Sustainability: A strong interest in contributing to a more sustainable future through technology.


Benefits:

  • Industry competitive pay
  • Restricted Stock Units in a fast growing, well-funded technology company
  • Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
  • Employer contributions to HSA accounts
  • Paid Parental Leave
  • Paid life insurance, short-term and long-term disability
  • Teladoc
  • 401(k) with a 100% match up to 4% of salary
  • Generous paid time off and holiday schedule
  • Cell phone reimbursement
  • Tuition reimbursement
  • Subscription to the Calm app
  • MetLife Legal
  • Company paid commuter benefit; $300 per pay period


Compensation:

Compensation will be paid between $125,000 and $151,000 + Bonus. Restricted Stock Units are included in all offers. Salary will be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

Not Specified
Capacity Management Specialist
Salary not disclosed
Sunnyvale, CA 4 days ago

$60-$65 per hour

Hybrid 3 days in Fremont, CA

full benefits, PTO, etc


Capacity Management and Operations is a new team supporting multiple internal Client organizations. We manage their Capacity Management process, improving it where necessary, and provide operational support for the work pipeline. Our engineers help resolve capacity regression cases which save the Client millions in data center running costs per year. We also enable the most cutting edge work by aligning the demand and supply for critical infrastructure.

Quick learning is the most critical part of this job. Each internal Client org is different, most of them are using custom tools and have different needs. The ideal candidate will have a solid background in cross-functional capacity management or operations, but must be open to navigate a steep learning curve. Experience with automation, scripting and coding will be a great asset. Good communication is a must.

Key tasks

  • Maintain consistent communication with key stakeholders in each Client org to manage their current and future needs
  • Act as the owner of and actively develop the Capacity Management framework
  • Collaborate cross-functionally on a daily basis with stakeholders from multiple Client orgs
  • Support engineers in implementing the framework for each specific Client org case
  • Support the Client orgs in capacity planning and building their capacity monitoring processes
  • Act as a SPOC for non-standard requests related to Capacity Management and Operations service
  • Report on team's performance

Qualifications / requirements

  • 3+ years of experience in Technical Project/Program Management
  • Good understanding of capacity planning and monitoring
  • Expert communication skills in English - both spoken and written - including being proactive about communication with team members and beyond the team
  • Ability to work in a highly dynamic, large-scale environment
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Not Specified
Manager, Product Security Engineering
Salary not disclosed
Santa Clara, CA 4 days ago

Code Red is Partnered with a fast-growing startup. They are a software company in the healthtech space. Series D round of funding, located in San Francisco, New York City, + Seattle.


What you’ll do:

  • Product Security Engineering and Software Security Engineering work, Bug Bounty, Vulnerability Management, and core ProdSec/AppSec management work.
  • Will be taking over a small security team and growing it.
  • Work with Product and Engineering teams to push out products.
  • Collaborate with engineering, mitigate security risks, and support shipping quickly.
  • Support threat modeling, shifting left, building tooling, and automating processes.
  • Review code designs and pull requests, SSDLC, not a generalist/SecOps role.



Does this sound like you?

  • 8+ years' exp. working on Application or Product Security Engineering teams.
  • True Leadership experience, a small team is fine, but needs to have true management experience, able to influence and build a team + Engineering.
  • Proven track record of starting and scaling a successful Product Security program.
  • Excited about integrating security into product delivery without slowing things down.
  • Passion for security and technology, bonus points for SWE background.


[leveling Engineering Manager or Sr. Engineering Manager, up to $350K base salary + equity]

*Direct-Hire/Permanent - must be located in San Francisco, New York City, or Seattle*


Cannot wait to hear more about this position?

Click apply below or reach out to Erin Barry ( ) today, and they will share more information and details about the role.


Code Red Partners are extremely committed to working with equal opportunity employers helping build a diverse and inclusive workforce within Cyber Security. We put the people we work with at the heart of everything we do and dedicate all we do to playing a part in developing an industry that represents a variety of backgrounds, perspectives, and skills.

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