Information Technology Jobs in Miami Beach, FL

Description

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  Collaborate seamlessly with colleagues across various teams, including Client Acquisition, Client Success, CX, Training, Global Support, and Product, to provide a tailored and flawless experience for your accounts.
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  Demonstrate strong leadership within account teams, guiding internal stakeholders to deliver seamless onboarding experiences.
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  Coordinate internally and within clients all tasks and actions to develop a comprehensive onboarding experience
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  Initiate and nurture relationships with clients within the first 30 to 45 days of their subscription.
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  Lead and manage enterprise-level clients, including Fortune 500 accounts ensuring strategic alignment, smooth onboarding, and measurable adoption of Meltwater's AI-powered solutions.
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  Champion innovation and the adoption of emerging technologies across implementation practices
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  Establish yourself as a trusted advisor and expert across Meltwater's SaaS AI platforms.
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  Leverage AI-driven tools and data insights to enhance onboarding efficiency, optimize workflows, and deliver smarter client solutions.
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  Assist in configuring and setting up the application to meet clients' desired outcomes effectively.
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  Construct and manage complex Boolean logic queries and analytics for insightful data extraction.
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  Develop customized reports and dashboards tailored to individual client parameters to assess the impact of their marketing, public relations, and social media outreach campaigns.
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  Proactively identify potential risks or blockers in implementations and escalate appropriately to maintain timelines and quality.
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  Conduct both online and in-person training sessions to facilitate platform proficiency among clients.
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  Coordinate and prioritize project tasks, manage timelines, and maintain comprehensive project plans.
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  Drive engagement and adoption, fostering enthusiasm and passion through meaningful client interactions.
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  Effectively communicate project status and deliverables with internal and external teams to ensure project success.
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  Uphold client satisfaction through proactive follow-up, responsiveness, and clear communication.
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  Track milestones and document client interactions and insights to enhance overall client experience and relationship management.
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  Identify opportunities to streamline and improve internal processes for greater scalability and client satisfaction.

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  A Bachelor's degree or higher and a minimum of 3 years of relevant experience in a client-facing role within software support
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  A strong executive presence, coupled with excellent verbal and written communication skills, enables you to effectively convey ideas and build rapport.
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  Empathy and an innate ability to understand customer needs, fostering rapid relationship development.
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  A keen interest in AI technologies and an understanding of how they can enhance client onboarding and operational efficiency.
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  Business acumen and a comprehensive understanding of diverse departmental and industry requirements.
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  Proven ability to lead cross-functional teams and influence without direct authority
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  Strong multitasking capability - comfortable managing several client projects simultaneously in fast-paced environments.
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  A customer-centric mindset, recognizing the significance of maintaining robust customer relationships.
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  Strong problem-solving skills and exceptional organizational abilities, encompassing prioritization, scheduling, and time management.
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  Demonstrated proficiency in presentation skills, adept at facilitating online meetings, delivering comprehensive training sessions, and collaborating with clients to address concerns.
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  A continuous improvement mindset, always seeking ways to enhance team collaboration and implementation effectiveness.
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  A deep understanding of and passion for media, news, and current affairs.
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  Experience in crafting complex Boolean queries, underscoring your proficiency in data analysis and extraction techniques.
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  Excellent written and verbal communication skills in English. Spanish or another language is a plus.
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  The ability to legally work in the country of hire is required for this position.

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  Enjoy comprehensive paid time off that allows you to have an enhanced work-life balance.
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  Excellent medical, dental, and vision options
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  401(k) matching, life insurance, commuter benefits, and parental leave plans
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  Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
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  Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

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  Hourly Salary $35 an hour USD + discretionary 5% annual bonus subject to the terms of the applicable bonus plan. Earnings are dependent on individual sales performance.

Only candidates with US Work Authorization will be considered.

About the Role

We are looking for a dynamic and detail-oriented Product Analyst to support the evolution of our Investment Platforms. This role works at the intersection of Wealth Management, Technology, and Operations, helping coordinate stakeholders, support platform enhancements, and ensure smooth user experience for both clients and internal teams.

The ideal candidate understands investment products, enjoys problem-solving, learns fast, and is comfortable dealing with multiple priorities in a fast-paced environment.

Key Responsibilities:

• Support stakeholders in the planning, execution, and validation of platform initiatives across onboarding, trading, portfolio management, performance, and operational workflows.
• Coordinate with stakeholders across Investments, Trading, Operations, Compliance, Marketing, and Technology to gather requirements and ensure proper alignment.
• Partner with Technology teams during development cycles: clarifying requirements, validating functionality, and supporting troubleshooting.
• Perform BUAT (Business User Acceptance Testing), create test cases, execute scenarios, log defects, and validate fixes before releases.
• Investigate and debug platform issues, including inconsistent data, account setup errors, operational or settlement issues, and trading/processing discrepancies.
• Translate complex issues into clear, actionable explanations for business stakeholders and for technical teams.
• Monitor platform performance, client behavior, and usage trends to identify opportunities for improvement. Create and track requirements for platform enhancements and maintenance.
• Help maintain product documentation, workflows, and release notes.
• Assist in validating investment products, fee configurations, account attributes, and operational flows.

Qualifications:

Education: Bachelor’s degree in Finance, Economics, Business, Data Science, or a related field.

Experience: 1–3 years of experience in Wealth Management, Investment Operations, FinTech, Banking or Brokerage platforms.

Skills

• Strong understanding of investment products (equities, ETFs, REITs, mutual funds, fixed income).
• Comfort working with technology teams, APIs, data structures, and software development concepts.
• Excellent analytical skills and willingness to dive deep, debug, and investigate issues end-to-end.
• Strong communication skills, ability to simplify, structure, and clearly articulate problems and solutions.
• Ability to handle multiple tasks simultaneously while maintaining high attention to detail.
• Proactive, resourceful, and comfortable working in ambiguous or evolving environments.
• High sense of ownership and curiosity.

Preferred Qualifications

• Experience in a financial institution or investment firm.
• Proficiency in both English and Portuguese.
• Series 7 and Series 66 preferred (but not required).

Why This Role Matters

This position plays a critical part in ensuring our investment platform runs smoothly end-to-end, from onboarding to trading to ongoing client experience. You will help enhance platform capabilities, improve stability, and support our mission of delivering a world-class digital investment experience.

Bradesco Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Search for this job, NO EMPLOYMENT AGENCIES, HEAD HUNTERS, EXECUTIVE SEARCH FIRMS OR REPRESENTATIVE CALLS PLEASE.

Hotel Manager

Property: Abbey Hotel by M11

Location: Miami Beach, FL (On-site)

M11 Collection is a hospitality management and operating group focused on high-quality, design-forward hotels with strong operational discipline. We combine technology-enabled operations with hands-on, on-site leadership to deliver consistent guest experiences,

Position Overview

The Hotel Manager is the on-site operational leader. This is a boutique hotel property with 50 rooms.

This role is on-site and accountable for day-to-day hotel operations, guest experience, staff management, maintenance coordination, inventory control, and execution of M11 Collection operating standards.

The Manager works closely with M11’s remote management and customer service teams while serving as the primary on-property decision-maker and escalation point.

Compensation

·        Base Salary: USD $70,000 – $75,000 (commensurate with experience)

·        Status: W-2

·        Bonus: Quarterly revenue and performance-based bonus

·        Benefits: Competitive benefits package (detailed below)

Work Schedule & Availability

·        On-site 5 days per week

-> Off days are primarily conventional weekdays

·        Weekends are a priority during high season

·        Two days off per week, primarily weekdays

·        Must remain reachable on days off

·        Must be able to report on-site in the event of emergencies

·        Required to maintain a contingency plan when away

Key Responsibilities

Front Desk & Guest Operations

·        Provide hands-on front desk support during check-in and check-out peaks

·        Ensure smooth daily hotel operations at a high standard

·        Serve as a visible, approachable on-site leader for guests

·        Assist guests with check-in/check-out guidance and issue resolution

·        Accountable for maintaining high standard for guest experience at the hotel

·        Accountable and proud of Hotel performance

-> Report on opportunities for improvement to management

-> Complete tasks from management for corporate travel, lead management, emailing clients, etc.

-> Encourage positive reviews from clients at checkout

Guest Communications

·        Oversee all guest communications in coordination with remote customer service staff

·        Handle escalations related to chatbots and automated messaging

·        Messaging

-> Respond to guest messages when needed (OTA platforms, SMS, email)

-> Manage inbound and outbound calls to the hotel phone line

-> Inbound and outbound texts / SMS (once routed)

·        Conduct face-to-face guest interactions as required

Calendar & OTA Management

·        Manage and oversee property calendars

·        Assist customer service team with OTA-related tasks (Airbnb, , Expedia, etc.)

·        Coordinate calendar adjustments related to maintenance, repairs, or claims

Property Walkthroughs & Quality Control

·        Conduct full building walkthroughs 2–3 times daily

·        Monitor common areas for cleanliness, safety, and presentation

·        Perform occasional unit spot checks

·        Address issues related to cleanliness, garbage, security, or unwanted guests

Maintenance Management

·        Track and manage maintenance issues using established trackers

·        Coordinate with on-site handyman for day-to-day repairs

·        Hold handyman accountable for performance and response times

·        Schedule and coordinate external technicians for larger repairs

·        Communicate maintenance-related updates with management and customer service teams

·        Coordinate with guests when access or scheduling is required

Claims Management

·        Manage guest claims in coordination with Lead Customer Service

·        Maintain proficiency in claims processing and documentation

·        Complete all administrative steps related to claims

·        Coordinate repairs, deep cleans, or replacements related to claims

·        Work with cleaners, handyman, and external vendors as needed

Storage, Inventory & Supplies

·        Ensure all storage areas are clean, organized, and stocked per protocol

·        Perform linen inventory counts weekly

·        Perform supply inventory counts every 2–3 days

·        Ensure timely procurement and ordering according to M11 protocols

Housekeeping & Laundry Operations (If Not Outsourced)

·        Maintain cleanliness and organization of laundry room

·        Manage laundry staff, manage Housekeeping Staff

·        Ensure proper washing, drying, steaming, and de-staining procedures

·        Ensure high level of cleaning standards are met

·        Enforce M11 linen care standards

·        Even if outsourced, report back to M11 on quality, benchmarks, and updates

Team Management & Leadership

·        Participate in weekly meetings with remote management

·        Provide operational recaps and reporting

·        Train new staff according to M11 protocols

·        Manage hiring and terminations as required

·        Foster a culture of accountability, professionalism, and guest-first service

Systems & Technology

·        Become fully proficient in M11 Collection’s technology stack and operational tools

·        Ensure accurate use of trackers, systems, and reporting tools

Benefits Package

·        Medical insurance (70% employer-paid for employee)

·        Dental and vision insurance

·        Employer-paid life insurance and short-term disability insurance

·        401(k) plan with employer match

·        15 days paid time off plus select paid holidays

·        Cell phone stipend

Ideal Candidate Profile

·        Proven experience as a Hotel Manager or Assistant General Manager

·        Strong operational, organizational, and leadership skills

·        Hands-on, detail-oriented, and comfortable being on-site daily

·        Experience with OTA platforms and modern hotel tech stacks

·        Strong guest service and conflict resolution skills

·        Comfortable managing maintenance, vendors, and inventory

·        Ability to operate independently while collaborating with remote teams

Hotel by M11 Collection is an equal opportunity employer.

Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint we've got huge goals.

As a Strategic Business Development Principal at Via, you'll lead regional Sales efforts across both public and private sectors to build an inclusive, sustainable, and tech-enabled framework for mobility. In this role, you'll be creative and entrepreneurial to identify opportunities and generate new business in your own market. This is a quota-carrying role.

What You'll Do

• Identify prospective partners in your territory and build meaningful and durable revenue-generating relationships with a diverse group of prospective clients, from elected officials to private-sector business leaders. Lead execution and strategy for full-cycle Sales efforts across your territory, working to make transit better for your community, and your region's communities.
• Strategically navigate your market's unique buying landscape using research strong analytical skills to build compelling, data-driven business cases for our platform and demonstrate our value proposition across a range of verticals.
• Be a thought partner to prospective clients by educating and consulting with them to develop regional transit plans and find funding mechanisms within your market.
• Champion our mission and technology as the \"face of Via\" by leading local marketing campaigns, speaking at conferences, and providing consistent thought leadership in the mobility space.

Who You Are

• You have a minimum of 8+ years of client facing experience with a record of achievement in the Sales, Business Development, Consulting, or similar space
• An educator, collaborator, and thought partner: you enjoy consultative sales processes, and know how to use data to build a compelling narrative
• A skilled and methodical researcher: you're attracted to complex problems, and you're not afraid to jump into new environments.
• Intuitive communicator; whether in customer conversations, product presentations, or written proposals, you always strike the right tone and communicate persuasively.
• Superb commercial intuition and exceptional judgment -- you know when to push and when to yield in maximizing the value of a potential deal.
• A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren't deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility.
• An excellent team player; you're a meaningful individual contributor, and a mentor to others on your team. You view successes as team efforts, and enjoy working with others.

Compensation and Benefits

• Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Salary Range: $125,000-$165,000
• We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

We're Via, and we build technology that changes the way the world moves. We're driven by a simple mission: to create modern and efficient public transportation systems that provide far greater access to jobs, healthcare, and education. With our best in class suite of products, we make transit thrive.

Our teams of world-class engineers, data-scientists, product managers, operations specialists, marketers, transit experts and more bring cutting-edge AI-powered software and innovative technology-enabled operations to our partners across the globe. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire transportation networks; fixed-route buses, microtransit, paratransit, school buses, autonomous vehicles, and more.

If you're excited to be at the forefront of modernizing the future of transportation, are up for solving tough problems, and willing to become/already are a transit nerd, we are the place for you. Even if your past experience doesn't align perfectly with every qualification in the job description for this role, we encourage you to apply. You may be just the right candidate for this or other opportunities.

Ready to join the ride?

Via is an equal opportunity employer.

Employment Type: Full-Time, Mid-Level Department: Office Support

CGS is seeking an experienced Records Management Specialist to provide administrative support for a large Federal agency initiative. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

Skills and attributes for success:

• Customer Service Excellence: Demonstrated ability to interact professionally and effectively with a wide range of individuals, providing high-quality support, resolving issues promptly, and maintaining a positive and empathetic approach to service delivery.
• Strong Organizational and Time Management Skills: Proven ability to manage records, files, and data systematically and accurately. Strong attention to detail and the ability to prioritize tasks effectively in a fast-paced environment.
• Adaptability with Technology: Comfortable working with electronic records systems and adapting quickly to new software or technological processes. A proactive attitude toward learning and implementing digital tools to enhance productivity.
• Training and Development Capabilities: Experience delivering training to colleagues or clients, with the ability to develop and write clear, engaging, and comprehensive training materials or instructional content.
• Effective Communication: Excellent written and verbal communication skills, especially in documenting procedures, communicating with team members, and supporting end-users or customers.
• Team-Oriented with Independent Drive: A collaborative team player who can also work independently, take initiative, and contribute to continuous improvement efforts.

Qualifications:

• Previous experience in a customer service role, with a strong focus on client satisfaction and support.
• Background in records or data management, including organizing, maintaining, and retrieving information efficiently.
• Proficiency in using current versions of Microsoft Windows and related applications (e.g., Microsoft Office Suite).
• Experience with electronic recordkeeping systems or document management platforms.
• Prior experience in training roles, including designing, writing, and facilitating training modules or instructional materials.

Ideally, you will also have:

• College Degree

Our Commitment:

Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.

We care about our employees. Therefore, we offer a comprehensive benefits package.

• Health, Dental, and Vision
• Life Insurance
• 401k
• Flexible Spending Account (Health, Dependent Care, and Commuter)
• Paid Time Off and Observance of State/Federal Holidays

Join our team and become part of government innovation!

Cashera is a technology-driven fintech funding platform serving gig workers and small businesses across the United States.

With over $1 billion funded across its group's portfolio, Cashera combines technology, data, and industry know-how to deliver fast, flexible finance solutions for small and medium-sized enterprises.

Job Summary

We are seeking a dynamic and detail-oriented Paralegal to join our legal team. In this role, you will provide essential support across a variety of legal practice areas, ensuring efficient case management, thorough research, and precise document preparation. Your proactive approach and organizational skills will help facilitate smooth legal operations, enabling our attorney to deliver exceptional service to clients. This position offers an exciting opportunity to develop your legal expertise in a fast-paced, collaborative environment.

Responsibilities

• The Paralegal at Cashera will support the legal and compliance functions by drafting and reviewing contracts, financing agreements, and internal policies; conducting legal and regulatory research relevant to fintech and commercial finance; managing legal documentation, case files, and contract workflows; coordinating signatures, deadlines, and due diligence activities; preparing filings, reports, and licensing materials; and serving as a professional liaison between Legal, Compliance, Operations, and external partners. The role ensures accuracy, organization, and regulatory adherence across all legal processes within Cashera's fast‐paced, technology‐driven environment.

Skills

• Proven experience as a paralegal or in a legal administrative role with familiarity in multiple practice areas
• Proficiency with document management systems; excellent organizational skills for managing large volumes of files and data entry tasks.
• Exceptional writing skills for drafting legal documents and correspondence; keen proofreading abilities to ensure accuracy.
• Ability to handle multiple projects simultaneously while maintaining attention to detail under tight deadlines.

About Us:Ollie Pediatrics is revolutionizing pediatric care by becoming the first primary care concierge pediatric practice in the United States to integrate mental wellness as a standard of patient care.

Our unique model blends cutting-edge health technology with compassionate, relationship-driven care.

Were not just offering a jobwere inviting trailblazers to join us in transforming how pediatric care is delivered.At Ollie Pediatrics, our motto is "Care Without Compromise." We empower physicians to practice medicine the way it should bewithout the limitations and frustrations of insurance companies.

We integrate proprietary technology and AI-driven tools to enhance patient care and experience, making our practice truly one-of-a-kind.Position Overview:We are seeking a visionary Primary Care Pediatrician who is passionate about redefining pediatric care.

This is an extraordinary opportunity for a physician who desires autonomy, creativity, and the ability to shape the future of concierge pediatric medicine.

If you are driven by innovation and inspired to build meaningful, lasting relationships with families, we want you on our team.

This is a high-profile position and the candidate must feel comfortable being featured in some local and national media.

The ideal candidate must also feel comfortable in a dynamic start-up environment where daily innovation and ideation is highly encouraged.Key Responsibilities:Clinical Excellence:-Deliver exceptional, relationship-centered pediatric care, including preventive care, diagnosis, and management of acute and chronic conditions.-Collaborate with our integrated mental wellness team, including our in-house child psychologist, in-house parent coach and in-house sleep consultant.-Leverage cutting-edge technology, including our proprietary AI tools, to enhance diagnosis, treatment, and patient engagement.-Practice medicine with complete autonomy and without insurance restrictions, allowing for truly personalized patient care.-Take a holistic, root cause approach to providing the care families deserve.Community Engagement & Thought Leadership:-Participate in social media content creation to share insights, advice, and thought leadership in pediatric wellness.-Engage with the community by participating in local child-centered events and educational initiatives.-Foster professional relationships with pediatric specialty doctors and other healthcare professionals to build a strong referral network.-Represent Ollie Pediatrics at public and private events, showcasing our commitment to innovative, uncompromised care.Why Join Us:Be a Pioneer: Be part of a groundbreaking practice that is the first of its kind in the United States and infuse your own principles of care into the model.Practice Freedom: Experience the joy of practicing medicine without the administrative burden of insurance constraints.Innovation at Your Fingertips: Utilize cutting-edge technology, including AI-driven solutions, to elevate patient care.Community Impact: Make a lasting difference in your community by leading the charge in a new model of pediatric care.Supportive Team: Join a passionate and forward-thinking team that believes in collaboration and continuous improvement.Qualifications:-Doctor of Medicine (MD) or Doctor of Osteopathy (DO) with board certification/eligibility in Pediatrics.-Active and unrestricted Florida medical license (or the ability to obtain one).-Basic Life Support (BLS) certification is required and Pediatric Advanced Life Support (PALS) as required for hospital appointment.-A visionary mindset and desire to be part of something groundbreaking.-Strong communication and interpersonal skills, with a passion for patient-centered care.-Willingness to engage in social media content creation and community outreach.-Enthusiasm for leveraging technology and AI to improve patient outcomes.Benefits:-Very Competitive Salary and Health Benefits-Future Practice Ownership Opportunities-Participation in profit sharing program-Relocation Assistance-Supportive Scheduling to ensure Work-Life Balance-Opportunities for Professional Growth and Innovation-Freedom from Insurance Constraints for Physician led care-No patient volume-based pay that induces Physician Burnout

This full-time fluent Bilingual (English/Spanish) position requires being able to hold a conversation both in English and Spanish.

This position reports to our 600 NW 79th Avenue, Miami, FL 33126 location.

If selected, you must be able to report to this location.

This is your opportunity to be the voice of AT&T – a global leader in communications and technology.

As a member of our team, you'll redefine customer service, creating meaningful connections with each customer.

Every interaction is an opportunity to introduce the latest technology, services and offers.

While you drive to meet your daily and monthly sales goals, you'll help our customers stay connected to what matters the most.

How you'll make an impact As a Business Premier Service Consultant, you'll assist Business customers with requests, questions, and inquiries on all products and services offered.

In this multi-faceted role, you'll be trained to address a broad range of customer service call types including, billing, collections, retention, service activations and changes, credits and adjustments, troubleshooting, advanced technical support and more.

You'll use creative problem-solving skills to address complex customer questions and concerns while navigating between multiple tools and systems to update customer accounts and maintain records.

Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services.

Your consultative approach will help you meet monthly sales goals and to ultimately deliver an outstanding customer experience.

What your day-to-day will look like · You'll instill confidence and loyalty in the customers through thoughtful listening, utilizing your knowledge of AT&T's products and services to effectively service and retain customers.

· You'll be an expert at simplifying the explanation of customer bills, rate plans, and features of AT&T's products and services.

· You'll also engage Tier 3 support (network and IT), third party vendors and suppliers as needed to address issues, service faults and provide customer resolution.

· With your vital knowledge, you'll handle wireless local number portability (WLNP), relocations, combined bill support, after hours inquiries and pre-paid service.

· You'll use your problem-solving skills to troubleshoot and resolve various customer-impacting issues such as voice and data, that span multiple networks and elements.

You'll need to keep up with changes to technology and applications, so you can provide the best resolution for the customer.

· Get customers up and running with the latest products and services such as air cards, USB devices, as well as AT&T-provided software & applications.

· In this full-time position (40 hours/week) you'll work a set schedule including breaks, lunches and scheduled open time to ensure availability to answer the customer's call and provide exceptional service.

What we're looking for · Call center or customer service experience.

· Flexibility to work any schedule during hours of operation of 7:45am
- 7pm Monday
- Friday is essential.

Specific job assignments may require day, evening, weekend, or holiday hours.

Occasional overtime may be required.

· Desire to work onsite in one of our call centers.

What you can look forward to Bringing your bilingual skills boosts your earnings with a special pay differential on top of your regular pay! We offer paid training as well as resources to encourage your career growth.

Our Business Inbound Call Center Sales earn $23.55 per hour plus an additional 300% (capped) on commissions if all sales goals are met/exceeded.

Not to mention all the other amazing rewards that working at AT&T offers.

Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone Tuition reimbursement program Paid Time off and holidays
- Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year.

There are at least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.

Paid Parental Leave Medical/Dental/Vision coverage 401(k) plan Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Career possibilities are limitless with AT&T.

You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions.

If you're ready to take the lead as the voice of AT&T, we'd love to hear from you! If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit! connectourcustomers Weekly Hours: 40 Time Type: Regular Location: Miami, Florida It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

AT&T is a fair chance employer and does not initiate a background check until an offer is made.

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This full-time fluent Bilingual (English/Spanish) position requires being able to hold a conversation both in English and Spanish.

This position reports to our 600 NW 79th Avenue, Miami, FL 33126 location.

If selected, you must be able to report to this location.

This is your opportunity to be the voice of AT&T – a global leader in communications and technology.

As a member of our team, you'll redefine customer service, creating meaningful connections with each customer.

Every interaction is an opportunity to introduce the latest technology, services and offers.

While you drive to meet your daily and monthly sales goals, you'll help our customers stay connected to what matters the most.

How you'll make an impact As a Business Premier Service Consultant, you'll assist Business customers with requests, questions, and inquiries on all products and services offered.

In this multi-faceted role, you'll be trained to address a broad range of customer service call types including, billing, collections, retention, service activations and changes, credits and adjustments, troubleshooting, advanced technical support and more.

You'll use creative problem-solving skills to address complex customer questions and concerns while navigating between multiple tools and systems to update customer accounts and maintain records.

Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services.

Your consultative approach will help you meet monthly sales goals and to ultimately deliver an outstanding customer experience.

What your day-to-day will look like · You'll instill confidence and loyalty in the customers through thoughtful listening, utilizing your knowledge of AT&T's products and services to effectively service and retain customers.

· You'll be an expert at simplifying the explanation of customer bills, rate plans, and features of AT&T's products and services.

· You'll also engage Tier 3 support (network and IT), third party vendors and suppliers as needed to address issues, service faults and provide customer resolution.

· With your vital knowledge, you'll handle wireless local number portability (WLNP), relocations, combined bill support, after hours inquiries and pre-paid service.

· You'll use your problem-solving skills to troubleshoot and resolve various customer-impacting issues such as voice and data, that span multiple networks and elements.

You'll need to keep up with changes to technology and applications, so you can provide the best resolution for the customer.

· Get customers up and running with the latest products and services such as air cards, USB devices, as well as AT&T-provided software & applications.

· In this full-time position (40 hours/week) you'll work a set schedule including breaks, lunches and scheduled open time to ensure availability to answer the customer's call and provide exceptional service.

What we're looking for · Call center or customer service experience.

· Flexibility to work any schedule during hours of operation of 7:45am
- 7pm Monday
- Friday is essential.

Specific job assignments may require day, evening, weekend, or holiday hours.

Occasional overtime may be required.

· Desire to work onsite in one of our call centers.

What you can look forward to Bringing your bilingual skills boosts your earnings with a special pay differential on top of your regular pay! We offer paid training as well as resources to encourage your career growth.

Our Business Inbound Call Center Sales earn $23.55 per hour plus an additional 300% (capped) on commissions if all sales goals are met/exceeded.

Not to mention all the other amazing rewards that working at AT&T offers.

Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone Tuition reimbursement program Paid Time off and holidays
- Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year.

There are at least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.

Paid Parental Leave Medical/Dental/Vision coverage 401(k) plan Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Career possibilities are limitless with AT&T.

You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions.

If you're ready to take the lead as the voice of AT&T, we'd love to hear from you! If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit! connectourcustomers Weekly Hours: 40 Time Type: Regular Location: Miami, Florida It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

AT&T is a fair chance employer and does not initiate a background check until an offer is made.

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