Information Technology Jobs in Md Remote

2,170 positions found — Page 13

Outside Sales Representative
Salary not disclosed
Baltimore, MD 2 days ago
Outside Sales Representative

Our company culture is friendly, fun with healthy competition and rewards. At Applied Industrial, we offer integrity, inclusion, and career advancement. Individual contributorship and ideas are encouraged and welcomed.

We are hiring an Outside Sales Representative in Baltimore, MD. FCX Performance/AMSCO is an Applied Industrial Technologies Company and a leading process-flow control company. As an Outside Sales Representative, you'll spend your time interacting with your customers in determining their valve and pump needs; you will be a problem solver, trusted advisor and technical expert in the application of our products.

Responsibilities:

  • Establish and expand relationships with current and prospective customers using multiple techniques including regular sales calls, cold-calling, industry networking, customer recommendations, etc. to drive aggressive closure of all available opportunities.
  • Technical presentations, product demonstrations, workshops, and lunch & learns.
  • Be strategic, organized, and technologically savvy in your approach to managing your sales territory.
  • Maintain sales records, pipeline reporting, and generate relevant sales and market reports on a quarterly, annual, and as needed basis.
  • Responsible for helping set sales target goals and marketing strategies.

Why Join Us?

There is a reason we have been named a Best Workplace 21 times. For all that you bring to your work, you'll receive the rewards and resources you need to feel fulfilled both professionally and personally. So, in addition to competitive pay including bonus opportunities, a company vehicle, and all the benefits you'd expect from an industry leader (401K, insurance, time off, etc) we also provide:

  • A lasting career
  • A great work/life balance!
  • Professional development, training and tuition reimbursement.
  • We have a track record for being a great employer. (Best Workplaces 21 years in a row, Best Workplace from Forbes 2021, Outstanding Employer Support award by the US Navy, 50 Best companies to sell for in the US - just to name a few).
  • Applied has been fortunate to retain associates who have built long lasting careers. 25% of our US team has 20+ years of service!

Position Requirements:

  • Proven outside sales within the industrial-hygienic, pharma, and or life sciences arenas.
  • Strong technical/industry knowledge to build upon.
  • Previous experience with Prophet21 highly desired.
  • Valves-pumps-flow control knowledge preferred!
  • Self-motivated & aggressive in sales tactics and strategies; desire to close sales!
  • Computer proficiency including MS office, SAP/ERP/P-21 a plus!

Education and Experience:

  • Bachelor's Degree preferred/Equivalent experience may be substituted for degree requirement.

Come for the job, stay for the career. For immediate consideration-Apply Today!

In accordance with applicable wage transparency law requirements, the typical estimated total compensation for this position is $100,000 - $140,000 first year. This includes salary ($65,000-$80,000) depending on experience) and uncapped monthly commission opportunities, based on net billings, and some additional bonus opportunities.

Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.

Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Not Specified
Analyzing Technician II
Salary not disclosed
Lanham, MD 3 days ago
Job Title: Analyzing Technician II

Duration: 3 months with possible extension

Location: Lanham MD 20706

Worksite: Onsite | Monday - Friday | 7:00 AM - 3:30 PM

Overtime

High possibility of OT

Candidate must be flexible and open to overtime work

ATE (Automated Test Equipment) Technician

Job Description

The ATE (Automated Test Equipment) Technician supports the operation, maintenance, and troubleshooting of automated testing systems used to verify the performance and functionality of electronic products. This role focuses on ensuring high-quality testing of 2 way Subscriber radio products by executing test programs, identifying failures, and supporting repair teams with accurate diagnostic information.

This role best suited for candidates with experience or training in electronics or RF testing or equivalent technical education.

Primary Responsibilities

Testing & Analysis


  • Perform testing and analysis on 2 way Subscriber products (mobile and portable 2 way radios).
  • Operate across two ATE lines, following standard work instructions and maintaining throughput expectations.
  • Conduct daily ATE maintenance checks, basic fixture upkeep, and verify equipment readiness.
  • Stand/walk approximately 80% of the shift in a fast paced electronic test environment.


Troubleshooting & Technical Support


  • Provide clear feedback to repair technicians by identifying failure conditions and capturing detailed observations.
  • Assist in diagnosing complex failures by supplying accurate test data and supporting root cause investigations.
  • Collaborate with Quality Specialists and Technical Support Management to review test results and corrective actions.


Documentation & Reporting


  • Capture defects identified during testing and log them into designated systems.
  • Record failure data accurately and generate basic failure analysis summaries.
  • Communicate test outcomes clearly and support justification of diagnostic conclusions.


Work Style & Flexibility


  • Work independently after training, with strong attention to detail and reliability.
  • Adapt to changing priorities, workloads, and production needs.
  • Support occasional extended hours or weekend schedules when required.


Knowledge & Skills Requirements

Education

Associate's Degree in Electronics Engineering Technology, Electrical Technology, or similar.

(Equivalent military, trade school, or on the job experience accepted.)

Technical Skills


  • 1-3 years hands-on experience in electronics testing, RF testing, ATE operation, or related technical roles.
  • Familiarity with electronic test equipment, such as: Signal generators, Spectrum analyzers, Power meters, Audio/modulation analyzers, Oscilloscopes
  • Basic understanding of RF principles.
  • Strong electronic and mechanical troubleshooting abilities.
  • Knowledge of 2 way subscriber products is a plus, not required.


Computer & Software Skills


  • Proficient with PCs and data entry.
  • Comfortable using Microsoft Excel and Google Spreadsheets.
  • Ability to learn company test software and documentation tools quickly.


Work Environment


  • High volume electronics manufacturing setting.
  • Hands-on work at test benches involving RF test sets, fixtures, and automated scripts.
  • Fast-paced environment with repetitive and precision-based testing processes.


Target Candidate Profile

Ideal candidates may come from:

  • 1-3 years in electronics testing, device repair, depot-level service, or RF lab support
  • Technical school or Associate degree programs with hands-on lab work
  • Military electronics backgrounds
  • Junior-level RF, electronics, or test technicians looking to advance


Must Haves (Non Negotiable)


  • Basic experience with electronic or RF test equipment
  • Ability to follow structured test procedures
  • Comfort working on a production-style test line
  • Strong documentation and attention to detail
  • Must be a U.S citizen


Preferred (Nice to Have)


  • Exposure to automated test systems
  • Experience with 2 way radios or communications equipment
  • Prior work in electronics manufacturing or repair
  • Familiarity with Lean/5S environments


Not Specified
Inside Sales Representative I
🏢 Spectraforce Technologies
Salary not disclosed
Laurel, MD 2 days ago
Job Title: Inside Sales Representative I / Client Brand Specialist

Location: Laurel MD, 20723 (Position is 100% on site)

Duration: 6 months


OVERVIEW:

We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Client is at the heart of food and service.

JOB SUMMARY

This role is responsible for maintaining profitable value-added, wholesale and PRDC business dedicated to existing Client customers. This person is responsible for establishing and maintaining active relationships with the merchandisers at each Client operating company (OpCo) to provide excellent customer service to each OpCo. This person is also the liaison between Client OpCo and the value-added and operations departments within the facility.

RESPONSIBILITIES

* Keying in orders from each operating company (OpCo) for all value-added and distribution items.

* Communicating all orders to each department in time for all cut-off.

* Distribute pick tickets and load sheets to all Client pullers once the orders are in and complete.

* Give direction to Client pullers for all changes to orders, all cross-dock information, any changes in driver schedules, etc.

* Handling all reporting requests both scheduled and those that come up during each week.

* Maintain working relationships with all departments in OpCo to facilitate complete, on time, accurate loading of all outbound Client trucks including cross-dock items.

* Develop and maintain great working relationships with all produce managers, produce specialists, sales leadership and merchandising teams at each Client OpCo servicing.

* Facilitate the pricing of all products from the value-added departments as well as distribution and ensure it has been sent off to all interested parties each week.

* Communicate any market issues.

QUALIFICATIONS

Education

* College degree or work experience equivalent.

Experience

* 1 year of sales or operational distribution experience preferred.

Professional Skills

* Experience with MS Office.

* Strong numeric and alphanumeric data entry skills.

* Detail-oriented.

* Good communication skills (both verbal and written).

* Working knowledge and understanding of distribution and warehousing procedures preferred.

DECISION-MAKING AUTHORITY

Most important decisions made fully independently:

* Pricing on buyouts, weekly pricing on any distribution items.

* Credits under $500.

* Rescheduling loading of trucks to ensure timely completion of orders.

Most important decisions made with review and approval of other individuals or supervisors (include the reviews/approvals required):

* Solutions for miss-ships.

* Credits over $500.
Not Specified
Clinical Research Coordinator
Salary not disclosed
Baltimore, MD 2 days ago

Kelly Government Solutions is a strategic supplier and business partner to the federal government and its key suppliers. Through our partnership with the National Institutes of Health, Kelly Government Solutions offers administrative, IT, engineering, scientific, and healthcare professionals the opportunity to work with the leading medical research center in the world. We are seeking an experienced individual to work as a Clinical Research Coordinator at the National Institutes of Health in Baltimore, MD.


The Clinical Research Coordinator provides comprehensive support services to fulfill the operational objectives of the National Institute on Aging. The primary responsibilities involve coordination and oversight of all activities related to medical records, support of clinical operations, participant scheduling, and research data management for the HANDLS study.


Schedule:

Full-Time, Monday-Sunday Variable Schedule- Includes possibility of holidays


Key Duties and Responsibilities:

  • Monitor the electronic medical record system to ensure completeness of data collection forms, progress notes, participant information forms, and diagnostic test completion forms.
  • Work closely with medical records staff to set priorities based on participant numbers and anticipated workflow.
  • Query relational databases and generate individual participant report packages; address technical issues with the HANDLS programming team.
  • Audit medical records for compliance, identify errors, ensure timely corrections, and participate in regular chart review meetings with research staff.
  • Schedule and confirm appointments for HANDLS MRV visits and out-of-state participants using a custom-designed computerized system; prioritize contact based on appointment availability and likelihood of participant engagement.
  • Identify and follow up on missed HANDLS appointments, including contacting participants’ families or emergency contacts, assisting with rescheduling, and managing bulk mailings for appointments.
  • Conduct initial disability and special needs screening during scheduling calls, evaluating participant needs and notifying HANDLS staff for follow-up.
  • Review clinical laboratory results daily via the database, prepare lab reports, ensure physician review within 5-7 days, communicate abnormal results, and prepare alert letters for immediate reporting to participants.
  • Prepare charts, data collection forms, and participant materials for clinical staff; coordinate delivery and filing of records and supplies.
  • Coordinate support from medical records staff on outreach events (e.g., open houses and community events).
  • Attend study meetings, write and annually review operational manual sections, assist with new employee orientation, and participate in mandatory training.
  • Enter research data, prepare participant result packets (lab results, health education materials), and coordinate all bulk mailings.


Qualifications:

  • Bachelor’s degree from an accredited institution required.
  • Minimum of 2 years' experience as a Clinical Research Coordinator
  • Proficiency with MS Office Suite.
  • Ability to work both independently and closely with others.
  • Must be able to maintain confidentiality of sensitive data.
Not Specified
Medical Front Desk Manager
✦ New
Salary not disclosed
Hyattsville, MD 1 hour ago

Medical Front Desk Manager ( Bilingual English & Spanish)

Work Location : Hyattsville , Maryland - In person


Job description

Overview

We are seeking a highly organized and detail-oriented Front Desk Manager to oversee the daily operations of our front desk team. This role is essential in providing exceptional customer service and ensuring smooth administrative processes within our medical facility. The ideal candidate will possess strong leadership skills, a background in medical administrative support, and familiarity with various healthcare software systems.

Responsibilities

  • Supervise and manage front desk staff, ensuring high levels of performance and customer service.
  • Oversee medical scheduling, including appointment bookings and confirmations.
  • Handle medical collections and ensure compliance with Medicare regulations.
  • Review documentation for accuracy and completeness, including care plans and patient records.
  • Maintain efficient communication between patients, physicians, and other healthcare providers.
  • Utilize electronic health record systems such as Epic and eClinicalWorks for patient management.
  • Provide administrative support to the medical team as needed.
  • Train new front desk staff on procedures, software systems, and customer service best practices.
  • Address patient inquiries and resolve issues promptly to enhance patient satisfaction.

Requirements

  • Proven experience in a front desk or administrative role within a medical setting.
  • Familiarity with medical collection processes and Medicare guidelines is preferred.
  • Proficiency in using electronic health record systems such as Epic and eClinicalWorks.
  • Strong organizational skills with the ability to manage multiple tasks efficiently.
  • Excellent communication skills, both verbal and written.
  • Ability to review documentation thoroughly and maintain attention to detail.
  • Experience in developing care plans is a plus.
  • A proactive approach to problem-solving with strong interpersonal skills.

Job Type: Full-time

Benefits:


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance


Medical Specialty:


  • Ophthalmology


Schedule:


  • Monday to Friday
  • Weekends as needed


Work Location: In person

Not Specified
Clinical Case Manager – Hybrid (Illinois)-167888
Salary not disclosed
Chicago, Hybrid 4 days ago
Job Title: Clinical Case Manager II (ICM CCM) – Hybrid-167888 Location: Illinois (Candidates may reside anywhere in Illinois; hybrid role with occasional local member visits as needed) Pay: $35.87 per hour Schedule: Monday – Friday | 8:00 AM – 5:00 PM CST Overview We are seeking a Clinical Case Manager II to join a leading healthcare organization supporting members enrolled in Medicare and Medicaid.

This hybrid role allows candidates to work primarily from home while completing occasional in-person member visits in their local area as needed.

As part of the Integrated Care Management (ICM) team, the Case Manager works with members who have complex health and social needs.

Through collaboration, the Case Manager helps coordinate services and advocate for appropriate care to improve health outcomes and promote cost-effective care solutions.

Key Responsibilities Conduct comprehensive assessments of members’ health, social, and care coordination needs.

Develop and implement individualized case management plans based on member needs, benefit plans, and available resources.

Collaborate with members, healthcare providers, and community organizations to coordinate services and support care plans.

Apply clinical guidelines, policies, and regulatory standards to ensure appropriate benefit utilization and care management.

Utilize clinical tools and data review to evaluate member eligibility and determine appropriate care strategies.

Advocate for members by identifying resources and coordinating services to address medical and social determinants of health.

Maintain accurate documentation while navigating multiple systems and case management platforms.

Participate in care management and quality management processes in compliance with regulatory and accreditation standards.

Caseload Information Telephonic/Hybrid Case Managers: Caseloads typically range from 250–500 members , depending on stratification and complexity of member needs.

Field-Based Case Managers: Caseloads typically range from 30–100 members , depending on market needs and complexity.

Required Skills & Qualifications Active, unrestricted Illinois license required: RN, LCSW, or LCPC.

Minimum 3–5 years of clinical experience required.

2–3 years of care management, discharge planning, or home health coordination experience preferred.

Experience working with case management processes and care coordination programs preferred.

Experience with Illinois waiver services preferred.

Ability to work independently in a remote/home-based environment while collaborating with teams virtually.

Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint) and ability to navigate multiple systems.

Education Active Illinois licensure required as one of the following: Registered Nurse (RN) Licensed Clinical Social Worker (LCSW) Licensed Clinical Professional Counselor (LCPC) Keywords: case management, care coordination, discharge planning, RN case manager, LCSW case manager, LCPC case manager, managed care, Medicare, Medicaid, integrated care management, telephonic case management, hybrid case manager, population health, healthcare coordination, care management
Remote working/work at home options are available for this role.
Not Specified
Financial Analyst - Hybrid
Salary not disclosed
Atlanta, Hybrid 2 days ago
DivIHN (pronounced “divine”) is a CMMI ML3-certified Technology and Talent solutions firm.

Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations.

Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.

Visit us at to learn more and view our open positions.

Please apply or call one of us to learn more For further inquiries regarding the following opportunity, please contact our Talent Specialist, Vijay at (63 Title: Financial Analyst
- Hybrid Duration: 2 Months Location: Hybrid at Northbrook, IL Schedule: 8:00 AM
- 5:00 PM Note: The position reports to the Manager of Corporate Accounting, based at our Northbrook Headquarters, with flexibility to work from our Chicago office.

This is a hybrid role, requiring on-site presence three days per week.

Only W2 candidates are eligible for this position.

Third-party or C2C candidates will not be considered.

Description: Position Purpose: We are seeking a highly motivated and detail-oriented Senior Accountant to support global accounting operations, strengthen internal controls, and drive process improvements.

This role will play a key part in month-end close, cross-functional initiatives, and special projects.

The ideal candidate is analytical, proactive, and capable of operating independently in a fast-paced, collaborative environment.

Duties and Responsibilities: Lead and execute month end, quarter end, and year end close activities, including journal entries and account reconciliations Perform variance analysis and investigate discrepancies Support internal and external audit requests Support maintenance of Oracle Account reconciliation portal Maintain supporting documentation and schedules in compliance with SOX requirements Support both internal and external audits by providing requested materials and actively participating in walkthroughs and testing with auditors and internal stakeholders Contribute to various accounting and finance initiatives, including system implementations, process improvements, and other special projects as assigned Education and Experience: Bachelor's degree in accounting required Minimum 5 years of total accounting experience Knowledge of ERP: Oracle preferred, Oracle ARCS and Kyriba Experience with improvement initiatives and enhancements Ability to have a collaborative style and work with cross-functional and international teams Strong GAAP knowledge, analytical, and problem-solving skills Excellent verbal and written communication skills CPA certification preferred About us: DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond.

The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.

DivIHN is an equal opportunity employer.

DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.

CPA, Oracle, GAAP, Oracle ARCS, Kyriba
Remote working/work at home options are available for this role.
Not Specified
Sr. Product Manager - Credentialing Strategy (Hybrid)
Salary not disclosed
Chicago, IL, Hybrid 2 days ago

Sr. Product Manager

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Sr. Product Manager on our Health Solutions team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.

As a Sr. Product Manager, you will provide analytical
oversight of the portfolio lifecycle and target markets for the Credentialing
Product Portfolio. This includes assessing and evaluating new opportunities and
markets for growth to support go-to-market planning and execution. Inform
product vision through analysis, execution, and implementation. Actively work with business
development, sales, and marketing teams on strategic initiatives and and
cross-functional alignment.

RESPONSIBILITIES:

Portfolio Analysis & Market Assessment

  • Evaluate new markets for the AMA's credentialing business, inclusive of developing business and financial models along with supporting companion strategies for product development and launch.
  • Lead defined product team efforts focusing on new data acquisition and credentials verification of non-physician clinician types to support credentialing offerings, developing business cases when appropriate.
  • In conjunction with leadership and product and business development team, contribute to the development and enhancement of a multi-year product roadmap and build consensus and enthusiasm among stakeholders.
  • Facilitate development of an innovation pipeline utilizing deep understanding of emerging trends in the health care marketplace to support innovation and inform positioning of AMA credentialing solutions for growth in evolving markets.
  • Analyze and recommend approaches for maximizing market share and contribution margins in existing markets.
  • Work with leaders across AMA (e.g., IT, Legal, Finance, and Advocacy) to support alignment of intiatives with technical capabilities, economic models and legal and compliance requirements.

Industry Analysis

  • Stay current on industry trends, accreditation standards, regulations and customer needs and behaviors associated with the Credentialing Solutions Portfolio.
  • Source third-party market research and analysis, as needed, working procurement to define needs and source market research and analysis work, including customer research, market analysis and competitor analysis.
  • Produce analytical and product-focused presentations for both internal and external audiences.
Product & Go-to-Market Implementation
  • Collaborate with Account Management and Marketing to deliver value messaging linked to the targeted markets and segments.
  • Provide key inputs to enable marketing to develop Sales Enablement and Channel Enablement materials aligned to the new solutions' value propositions. Manage creation of and ensure quality of product artifacts. Align product and go-to-market planning and execution.

May include other responsibilities as assigned

REQUIREMENTS:

  1. Bachelor's degree in business, economics, engineering, or related field required; MBA preferred.
  2. 7+ years of health care-focused experience in new product development and/or health care data industry.
  3. 5+ years of demonstrated experience supporting strategic growth initiatives.
  4. Strong business acumen to develop and communicate recommendations to leadership.
  5. Excellent data synthesis and financial modeling skills to critically analyze and interpret market research and other data, to inform the development of business cases and plans.
  6. Familiarity with emerging technologies and solutions.
  7. Interpersonal skills and temperament to work collaboratively and cooperatively in a matrixed and complicated environment.
  8. Strong oral and written communications skills; able to express complex business concepts effectively. Strong presentation skills required to evangelize products in the marketplace.
  9. Proactively initiates, develops and maintains effective working relationships with internal and external team members to achieve results. Works well with people from different disciplines with varying degrees of technical experience and can effectively inform a team toward a direction or recommendation based on data and insights.
  10. Able to cultivate and sustain working relationships with executives at key clients, industry influencers, and other collaborators.
  11. Some travel involved.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

This role is an exempt position, and the salary range for this position is $119,074-$157,855. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION

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Remote working/work at home options are available for this role.
Not Specified
Sr Manager Customer Success (Hybrid)
🏢 American Medical Association
Salary not disclosed
Chicago, IL, Hybrid 2 days ago
Sr. Manager Customer Success

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation
starts with our people. We foster an inclusive, people-first culture where
every employee is empowered to perform at their best. Together, we advance
meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Sr. Manager Customer Success on our Marketing and Membership Experience team. This is a hybrid position reporting into our Chicago, IL office, requiring 2 days a week in the office.

This role manages the post-sale customer experience for group
membership institutions using MMX educational product. Responsible for
maximizing enablement, retention and ROI, while positioning Customer Success as
a differentiating attribute of AMA's educational products and brand. This role
oversees a team of Customer Success Managers, builds scalable systems to drive
engagement and institutional growth, and partners across internal teams to
deliver best-in-class customer experiences.

RESPONSIBILITIES:

Customer Success Framework and Operations

  • Develop and continuously refine the Customer Success Playbook, including onboarding arc, product user training materials, communication templates, and outcome-aligned product guidance.
  • Align service models to account segments and growth opportunities to optimize customer engagement.
  • Assign accounts to Customer Success Managers based on account segment, product scope, and resource capacity.
  • Identify and implement opportunities to streamline, digitize, and automate customer engagement with MMX education products to create efficiencies and evolve customer interactions within the learning environment.
  • Develop business cases to integrate or invest in technologies that support customer scale.
  • Coordinate cross-functional collaboration to enhance the post-sale customer journey.
  • Identify and monitor key ROI metrics internally and on behalf of subscribers.

Customer Engagement Oversight

  • Establish and operationalize a system for gathering and applying customer feedback across the engagement lifecycle.
  • Determine frequency, audience, distribution channel and approach for applying results and sharing findings with relevant stakeholders.
  • Partner with the Content and Communication team to cultivate customer advocates and produce targeted engagement materials.
  • Collaborate with Product Ops team to address usability issues, including login friction and system administration challenges.
  • Facilitate advisory groups with key customers and stakeholders to inform product evolution and deepen engagement.
  • Coach Customer Success Managers to proactively manage retention, analyze account risk, and execute data-driven retention plans.

Staff Development & Management

  • Provide ongoing leadership, training and development, ongoing feedback, support and counsel. Develop individual performance goals and accountabilities.
  • Analyze capacity and align resources to support team and individual goals.
  • Recruit and train staff, developing strong expertise in product attributes, customer insights, and communication. Ensure team mastery of all core MMX education products.

May include other responsibilities as assigned

REQUIREMENTS:

  1. Analytical, goal-oriented, and creative with excellent communication skills (written and verbal) and ability to excel in a matrixed environment.
  2. Bachelor's degree in business, communications, healthcare administration or related field required, Master's degree preferred.
  3. 7+ years of account management and customer relationship experience with segmented customers across multiple products required.
  4. 3+ years of people management experience required.
  5. Previous experience managing customers in a healthcare-related context preferred.
  6. Proven critical thinking skills with ability to identify and address root causes of recurring issues. Success in facilitating strong customer relationships and resolving issues to retain customers and increase loyalty.
  7. Proven ability to organize and prioritize while managing multiple projects/programs simultaneously in fast paced environment.
  8. Strong external presence to communicate with customers and stakeholders.
  9. Familiarity with learning management systems, online education programs, and accreditation standards strongly preferred, particularly in a medical setting.
  10. Some travel is required.

This role is an exempt position, and the salary range for this position is $102,816- $136,017. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION

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Remote working/work at home options are available for this role.
Not Specified
Professional Development Specialist RN - Hybrid
✦ New
Salary not disclosed
Description

Professional Development RN - Hybrid

Under the supervision of the Senior Director of Clinical Education, the RN Professional Development Specialist supports curriculum design and virtually facilitates experiential learning activities (ELA) within the Clinical Academy. This role primarily supports Critical Care and related Nurse Residency and Fellowship programs, as well as professional development offerings such as preceptor and charge nurse development. The specialist delivers learning experiences to a diverse group of nurse learners across the five states in the Central Division and is responsible for the assessment, design, implementation, evaluation, and continuous improvement of learning experiences using innovative, technology enabled approaches. Responsibilities include instructional design support, consultation on training strategies and skill based learning (skills labs), and delivery of virtual, case based client care experiences (simulation). This is a hybrid role with a strong emphasis on virtual class facilitation as a member of the Clinical Academy.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Strategic And Management Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

- Bachelor's Degree from an accredited nursing program.
- Upon hire: Registered Nurse License
- 10 or more years Nursing or equivalent experience in related field.
- 5 years Clinical Nursing Education/Professional Development experience.

Preferred Qualifications:

- Master's Degree in Nursing or related professional development field.
- Within 90 days of hire: Nursing Professional Development Certification
- 1 year experience in virtual learning.
- Prior experience working in critical care

Salary Range by Location:

Montana: Except Great Falls: Min: $44.69, Max: $69.38

Oregon: Portland Service Area: Min: $55.51, Max: $86.18

Texas: Min: $42.34, Max: $65.73

Washington: Eastern: Min: $49.39, Max: $76.68

Washington: South Eastern: Min: $51.74, Max: $80.33

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About the Team

Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

Requsition ID: 415564

Company: Providence Jobs

Job Category: Clinical Education

Job Function: Clinical Support

Job Schedule: Full time

Job Shift: Day

Career Track: Nursing

Department: 4007 SS CNTRL DIV EDU ADMIN

Address: OR Portland 4400 NE Halsey St

Work Location: Providence Health Plaza (HR) Bldg 1-Portland

Workplace Type: Hybrid

Pay Range: $see posting - $see posting

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

PandoLogic. Category:Human Resources, Keywords:Professional Development Specialist, Location:Lubbock, TX-79411
Remote working/work at home options are available for this role.
Not Specified
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