Information Technology Jobs in Madison, TN

• Customer Interactions:
  • Manage inquiries in areas such as Member Services, Medicare, and Billing , assisting Spanish- and English-speaking customers.
  • Represent our client professionally by addressing and documenting all incoming queries, including complex calls related to specialized product lines.

• Quality Service:
  • Uphold the organization's philosophy of extraordinary customer relations.
  • Proactively engage with Health Plan, medical group, and facility personnel to gather relevant information for resolving member inquiries.

• Problem Resolution:
  • Analyze and evaluate customer issues to initiate and coordinate service recovery measures.
  • Document all member interactions meticulously following established procedures.

• Healthcare Knowledge
  • Demonstrate familiarity with health insurance terminology (copays, deductibles, claims, authorizations, etc.).
  • Understand Medicare/Medicaid plans and regulations, and explain plan benefits, provider networks, and coverage policies.

• Operational Excellence
  • Leverage a thorough understanding of company policies and processes to meet customer needs effectively.
  • Contribute to departmental goals and objectives while maintaining proficiency through ongoing training and use of required tools.

• Performance Metrics:
  • Monitor and achieve Contact Center KPIs, including call handling, first call resolution, and member retention.

• Compliance and Ethics:
  • Consistently uphold company compliance standards and Code of Conduct, ensuring privacy and confidentiality of member information.
  • Adhere to HIPAA regulations to protect personal health information (PHI) and maintain data security.

• Tools and Systems:
  • Use multiple systems/screens while assisting callers effectively
  • Navigate CRM, EMR/EHR, and ticketing platforms effectively

• Experience:
  • Fluency in both Spanish and English (spoken and written) is required.
  • Minimum of two (2) years of customer service or healthcare member-interaction experience.
  • Previous call center experience and/or prior experience in the health insurance industry (preferred).

• Education:
  • High School Diploma or GED required.

• Skills:
  • Outstanding written and verbal communication skills.
  • Proven analytical and problem-solving abilities.
  • Ability to respond concisely and clearly to customer queries.
  • Strong critical thinking and problem-solving skills.
  • Typing speed of at least 35 WPM with a 5% or lower error rate.

• To thrive in this remote role, you'll need:

• Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise.

• Ergonomics: A comfortable desk and chair setup that allows for the proper installation of necessary equipment.

• Reliable Internet Connection: Stable, high-speed internet with a minimum bandwidth of 20 Mbps downstream and 20 Mbps upstream.

• Quiet, Distraction-Free Workspace: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.

• Tech-Savvy: Comfort with technology and ability to learn new systems quickly.

• Self-motivation & Independence: Ability to stay productive and manage your time effectively in a remote environment.

• Communication Skills: Strong verbal and written communication skills, especially in a virtual setting.

• Adaptability: Ability to adapt to changing technologies and procedures while working remotely.

• Competitive Pay: Enjoy a competitive hourly rate with opportunities for performance-based increases.
• Comprehensive Benefits: Full health insurance coverage, including medical, dental, and vision plans.
• Work Environment: A supportive, engaging, and inclusive work environment with opportunities to grow and develop your skills.
• Career Growth: Abundant advancement opportunities within the organization.
• Inclusive Workplace: We are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.
• Unique Perks:
  • Cell Phone Benefits: $25/month per line for unlimited phone, text, and data (restrictions may apply).
  • Referral for Life Program™: Earn residual bonuses for referring employees who join the team and remain with the company.

• Customer Interactions:
  • Manage inquiries in areas such as Member Services, Medicare, and Billing , assisting Spanish- and English-speaking customers.
  • Represent our client professionally by addressing and documenting all incoming queries, including complex calls related to specialized product lines.

• Quality Service:
  • Uphold the organization's philosophy of extraordinary customer relations.
  • Proactively engage with Health Plan, medical group, and facility personnel to gather relevant information for resolving member inquiries.

• Problem Resolution:
  • Analyze and evaluate customer issues to initiate and coordinate service recovery measures.
  • Document all member interactions meticulously following established procedures.

• Healthcare Knowledge
  • Demonstrate familiarity with health insurance terminology (copays, deductibles, claims, authorizations, etc.).
  • Understand Medicare/Medicaid plans and regulations, and explain plan benefits, provider networks, and coverage policies.

• Operational Excellence
  • Leverage a thorough understanding of company policies and processes to meet customer needs effectively.
  • Contribute to departmental goals and objectives while maintaining proficiency through ongoing training and use of required tools.

• Performance Metrics:
  • Monitor and achieve Contact Center KPIs, including call handling, first call resolution, and member retention.

• Compliance and Ethics:
  • Consistently uphold company compliance standards and Code of Conduct, ensuring privacy and confidentiality of member information.
  • Adhere to HIPAA regulations to protect personal health information (PHI) and maintain data security.

• Tools and Systems:
  • Use multiple systems/screens while assisting callers effectively
  • Navigate CRM, EMR/EHR, and ticketing platforms effectively

• Experience:
  • Fluency in both Spanish and English (spoken and written) is required.
  • Minimum of two (2) years of customer service or healthcare member-interaction experience.
  • Previous call center experience and/or prior experience in the health insurance industry (preferred).

• Education:
  • High School Diploma or GED required.

• Skills:
  • Outstanding written and verbal communication skills.
  • Proven analytical and problem-solving abilities.
  • Ability to respond concisely and clearly to customer queries.
  • Strong critical thinking and problem-solving skills.
  • Typing speed of at least 35 WPM with a 5% or lower error rate.

• To thrive in this remote role, you'll need:

• Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise.

• Ergonomics: A comfortable desk and chair setup that allows for the proper installation of necessary equipment.

• Reliable Internet Connection: Stable, high-speed internet with a minimum bandwidth of 20 Mbps downstream and 20 Mbps upstream.

• Quiet, Distraction-Free Workspace: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.

• Tech-Savvy: Comfort with technology and ability to learn new systems quickly.

• Self-motivation & Independence: Ability to stay productive and manage your time effectively in a remote environment.

• Communication Skills: Strong verbal and written communication skills, especially in a virtual setting.

• Adaptability: Ability to adapt to changing technologies and procedures while working remotely.

• Competitive Pay: Enjoy a competitive hourly rate with opportunities for performance-based increases.
• Comprehensive Benefits: Full health insurance coverage, including medical, dental, and vision plans.
• Work Environment: A supportive, engaging, and inclusive work environment with opportunities to grow and develop your skills.
• Career Growth: Abundant advancement opportunities within the organization.
• Inclusive Workplace: We are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.
• Unique Perks:
  • Cell Phone Benefits: $25/month per line for unlimited phone, text, and data (restrictions may apply).
  • Referral for Life Program™: Earn residual bonuses for referring employees who join the team and remain with the company.

1. Licensed by the State of Tennessee.
2. Graduate of an approved school of nursing.
3. BLS within 90 days of hire.

1. Requires the ability to communicate in English orally and in writing.
2. Requires prolonged standing and working for up to twelve hours a day.
3. Required to push/pull objects up to 175 lbs.
4. Requires the ability to lift and turn patients with assistance up to 250 lbs.

1. Collects data on all patients within the appropriate time of admission utilizing skills of observation, communication and examination; including data obtained from patient, family and other members of the healthcare team.
2. Revises the patient's care plan on an individual basis, identifying problems/needs, nursing diagnosis, standards of care/practice, interventions consistent with identified problems and attainable outcomes.
3. Assists with patient teaching, discharge and post discharge needs as appropriate for patient population.
4. Functions independently with treatments, procedures and equipment appropriate to areas evidence by adherence to policy, procedure and competency based assessment and no pattern or trend of problem.
5. Handles/transports/stores/prepares/administers/solutions safely in accordance with hospital and departmental policies and procedures
6. Monitors and reports patient's condition, evaluate patient response to treatment and modify plan of care appropriately and in a timely manner.
7. Documents accurately and timely.
8. Maintains healing and therapeutic environment for the patient and family.
9. Maintains position specific qualifications.
10. Facilitates staff development.
11. Demonstrates responsibility for assigned communications.
12. Maintains work area and personal appearance in a way that reflects professionalism and demonstrates to our patients, visitors and coworkers the importance we place on cleanliness, orderliness and safety.

1. Checks patient identification and physician order to ensure accuracy of request before proceeding with study.
2. Questions all patients regarding medical history to include any surgeries which might include implants or Pacemakers and communicates with patient to ensure patient understands study and is as comfortable as possible.
3. Provides safe environment for patients. Follows safety procedure at all times and will stop procedure immediately if patient becomes claustrophobic, if any part of body becomes warm, or if patient simply wishes to terminate procedure.
4. Communicates regularly DURING MRI procedure to provide the patient with a more pleasant experience.
5. Communicates potential or existing problems/opportunities to improve quality of care or services.
6. Strives to maintain the dignity of each patient by ensuring the patient is properly covered at all times; during exam and patient transport.
7. Seeks opportunities to assist in other areas during downtime, short staff, or high census periods. Always makes good use of time.
8. Shows leadership and teamwork in difficult situations and makes appropriate decisions.
9. Volunteers for overtime and fill-in when needed. Completes scans ordered or scheduled during their shift.
10. Ensures the safety of patients by following all safety procedures while moving patients from wheelchair or stretcher to table and watching patient while on table.
11. Works well with fellow employees to provide the most efficient use of equipment and ensures that all requests from physicians and patients are completed.
12. Helps facilitate specialty radiology reads for stat or urgent exams when needed.

1. Checks patient identification and physician order to ensure accuracy of request before proceeding with study.
2. Questions all patients regarding medical history to include any surgeries which might include implants or Pacemakers and communicates with patient to ensure patient understands study and is as comfortable as possible.
3. Provides safe environment for patients. Follows safety procedure at all times and will stop procedure immediately if patient becomes claustrophobic, if any part of body becomes warm, or if patient simply wishes to terminate procedure.
4. Communicates regularly DURING MRI procedure to provide the patient with a more pleasant experience.
5. Communicates potential or existing problems/opportunities to improve quality of care or services.
6. Strives to maintain the dignity of each patient by ensuring the patient is properly covered at all times; during exam and patient transport.
7. Seeks opportunities to assist in other areas during downtime, short staff, or high census periods. Always makes good use of time.
8. Shows leadership and teamwork in difficult situations and makes appropriate decisions.
9. Volunteers for overtime and fill-in when needed. Completes scans ordered or scheduled during their shift.
10. Ensures the safety of patients by following all safety procedures while moving patients from wheelchair or stretcher to table and watching patient while on table.
11. Works well with fellow employees to provide the most efficient use of equipment and ensures that all requests from physicians and patients are completed.
12. Helps facilitate specialty radiology reads for stat or urgent exams when needed.

1. Checks patient identification and physician order to ensure accuracy of request before proceeding with study.
2. Questions female patients (ages 12-50) regarding the possibility of pregnancy and properly documents information in record.
3. Communicates potential or existing problems/opportunities to improve quality of care or services.
4. Strives to maintain the dignity of each patient by ensuring the patient is properly covered at all times; during exam and patient transport.
5. Seeks opportunities to assist in other areas during downtime periods and always makes good use of time.
6. Working environment is clean, organized, well stocked, and free of clutter.
7. Follows nuclear medicine isotope procedure process during the administration of an isotope.
8. Shows leadership and teamwork in difficult situations and makes appropriate decisions.
9. Implements new departmental procedures readily and without delay.
10. Volunteers for overtime and fill-in when needed.
11. Ensures the safety of patients by following all safety procedures while moving patients from wheelchair or stretcher to table and watching patient while on table.
12. Communicates and follows through with fellow employees to ensure that all requests from physicians and patients are completed.

Inizio Engage has a long-standing partnership with a leading biotechnology organization across Commercial, Patient Solutions and Medical Affairs businesses.

We are seeking a Clinical Educator to deliver educational support to identified Healthcare Professionals and office staff within primary care and specialist facilities in the field of a designated disease state. The Clinical Educator will provide disease state education, related resources, and approved product education in accordance with program standards and compliance guidelines, while meeting all relevant expectations set by Inizio leadership.

This is your opportunity to join Inizio Engage and represent a top biotechnology organization!

What’s in it for you?

• Competitive compensation
• Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions
• Employee discounts & exclusive promotions
• Recognition programs, contests, and company-wide awards
• Exceptional, collaborative culture
• Best Places to Work in BioPharma (2022, 2023, & 2024)
• Certified Great Place to Work (2022, 2023, 2025)

What will you be doing?

• Provide disease state education, awareness, and approved resources to identified Healthcare Professionals and office staff as agreed by Inizio leadership
• Present educational programs, both live and virtual, tailored to the needs of each healthcare office
• Increase awareness of disease state through compliant education
• Educate office staff on diagnostic processes, disease state information, and approved product education including safety and adverse event information per label
• Develop and strengthen relationships with key healthcare professionals and office staff
• Identify and support referral pathways across multidisciplinary teams
• Facilitate the development and provision of services across multiple healthcare sectors
• Use only approved materials provided by Inizio. Materials may not be changed, copied, or distributed
• Complete all required training courses and competency assessments within specified timeframes
• Ensure accurate and timely documentation of all office interactions and required reporting activities
• Capture time and expenses through the designated Inizio systems
• Maintain professional registration and/or licensing as required by applicable state laws
• Attend local and national meetings and/or conferences to remain current on program developments and share best practices
• Maintain company equipment and materials in accordance with company instructions
• Comply with all Inizio policies and procedures and all applicable compliance standards
• Be contactable during working hours to respond to inquiries and perform responsibilities
• Possess a full, valid United States driver’s license at all times and notify Inizio immediately of any offenses or accumulation of penalty points
• Effectively manage assigned territory and travel as needed, including overnight travel
• Perform other duties as requested
• Clinical Educators do not provide nursing services, medical or treatment advice, and do not market or promote pharmacological products.

What do you need for this position?

• Qualified Healthcare Professional with current state license (Respiratory Therapist or Registered Nurse preferred)
• Associate’s Degree, Bachelor’s Degree, BSN, or equivalent work-related experience
• Minimum of 3+ years’ experience working in a specific disease state or related field; respiratory experience preferred
• Previous experience in pharmaceutical or biotech industry as a clinical educator or in sales preferred
• Excellent professional communication and presentation skills
• Ability to present to physicians and various members of office staff
• Strong interpersonal and organizational skills
• Demonstrated ability to manage multiple responsibilities and territory priorities
• Self-starter with high personal motivation
• Evidence of continual professional development and commitment to maintaining clinical knowledge
• Willingness to travel up to 75%, including overnight stays
• Ability to lift and carry up to 25 pounds and operate standard office equipment

About Inizio Engage

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.

We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.

To learn more about Inizio Engage, visit us at: Engage is proud to be an equal opportunity employer. Individuals seeking employment at Inizio are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Inizio will consider for employment qualified applicants with arrest and conviction records.

Inizio Engage is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however, only qualified candidates will be considered.

Do you have the PRN career opportunities as a(an) Radiology Tech PRN you want with your current employer? We have an exciting opportunity for you to join TriStar Centennial Medical Center which is part of the nation's leading provider of healthcare services, HCA Healthcare.

The Radiologic Technologist performs diagnostic imaging exams, providing the highest level of customer service and image quality. 

What You'll Do in This Role 

• You'll demonstrate the knowledge and skills necessary to provide appropriate care for the patient populations served in your department. 
• You'll demonstrate knowledge of the principles of growth and development over the lifespan and possess the ability to assess data reflective of the patient’s requirements relative to their age-specific needs. 
• You'll assess patients'/families' ability to learn and incorporate teaching. 
• You'll deliver compassionate, holistic care, while supporting the rights and dignity of all patients. 
• You'll demonstrate knowledge of equipment and procedures for the radiological department. 

What Qualifications You'll Need 

• Must be a graduate of a 24-month Radiologic Technology Program. 
• Basic Life Support (BLS) certification, current. 
• ARRT registered. 
• One year experience in acute care strongly preferred, but new graduates are encouraged to apply.

TriStar Centennial Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include some or all of the following:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location and position. 

TriStar Centennial Medical Center is a 740+ bed comprehensive facility. We offer medical and surgical programs. These include behavioral health and 24-hour emergency. These also include heart and vascular and imaging. These also include neurosciences, oncology, orthopedics, pediatrics, rehabilitation, sleep disorder, and women's services. We are an affiliate of TriStar Health. TriStar Centennial Medical Center is a 43-acre campus. We are home to TriStar Centennial Heart & Vascular Center. We are home to TriStar Centennial Women's Hospital. Our campus includes The Children's Hospital at TriStar Centennial, Sarah Cannon Cancer Institute at TriStar Centennial Medical Center, TriStar Centennial Advanced Joint Replacement Institute and TriStar Centennial Parthenon Pavilion.

HCA Healthcare has been named one of the World’s Most Ethical Companies by Ethisphere Institute for ten consecutive years (2 In 2019, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Radiology Tech PRN opening. We review all applications. Qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status