Information Technology Jobs in Ma Remote

Assistant/Associate Professor Tenure-Track

The College of Nursing and Health Sciences, Community Nursing Department invites applications for full-time faculty positions for the Tenure Track. We seek individuals deeply committed to community-engaged research and practice in one or more of the following specialty areas: maternity and women's health; pediatrics, family health; community and population health; and mental health nursing. We are particularly interested in candidates with expertise in global public health, social determinants of health, community-based management of populations with chronic illness; informatics, social justice, health equity and/or health disparities, and a demonstrated passion for improving health equity in underserved communities

Prospective faculty must be committed to rapid pedagogical, academic, and employment changes as driven by environmental conditions. These are on-site positions.

Minimum Qualifications:

Applicants will have an earned research doctorate in Nursing [PhD] or related field or its equivalent, a Master's in Nursing degree or its equivalent, and RN license in Massachusetts or eligibility for licensure. Applicants must have a successful record of teaching with the ability to sustain their program of funded research, secure external funding, and participate in community outreach. Although not limited to these areas, applicants with a program of research or scholarship in global public health, social determinants of health, community-based management of populations with chronic illness, informatics social justice, health equity and health disparities, community engaged or participatory approaches are encouraged to apply. Based on qualifications, faculty teach across all program levels. Additional responsibilities include student advisement and service.
PhD candidates will be considered. However, the applicant's PhD degree must be conferred by August 1 prior to the September start date. A letter from the applicant's faculty advisor confirming anticipated degree conferral date must be submitted with application materials.

Preferred Qualifications:
The preferred applicant will have completed post-doctoral research training and also have advanced specialty certification in their area of expertise.

SALARY: $97,000 - $104,000

The College of Nursing and Health Sciences has three departments, Adult Nursing, Community Nursing, and Medical Laboratory Science. Nursing has a total of 34 full-time faculty members and offers undergraduate and graduate programs in two Departments-Adult Nursing and Community Nursing. The undergraduate degree program has approximately 550 baccalaureate students enrolled in the prelicensure traditional and accelerated, and RN to BS tracks. The College also offers graduate nursing programs at the MS, DNP, and PhD level, with approximately 110 students enrolled across the graduate programs. Nursing is committed to building scholarship in the areas of chronic illness, nursing education, and global population health. Nursing has a long-standing teaching and research collaboration with the College of Engineering. Nursing also has a growing portfolio of international collaborations and offers unique clinical experiences through these collaborations. Programs are fully accredited by CCNE.

For more information about the College of Nursing and Health Sciences, please go to: CNHS/

UMass Dartmouth offers exciting benefits such as:

• 
  
• 75% Employer-Paid Health Insurance
  
• Flexible Spending Accounts
  
• Life Insurance
  
• Long Term Disability
  
• State Pension Retirement Plan
  
• Optional Retirement Savings Plans
  
• Tuition Credit (Employee, Spouse, & Dependents)
  
• Twelve (12) paid holidays
  
• And More!
  

Benefits for Faculty Federation

To apply please submit a letter of interest, current CV, and the contact information for three professional references. In the letter, please indicate how you learned of this position.

The review of applications will begin immediately and will continue until positions are filled.

Applicants must be currently authorized to work in the US on a full-time basis

Clinical Assistant/Associate Professor

College of Nursing and Health Sciences

The College of Nursing and Health Sciences, Community Nursing Department invites applications for full-time Clinical Assistant/Associate Professor faculty, non-tenure track. The Community Department includes the specialty areas of maternity and women's health; pediatric and family health; community and population health; and mental health nursing. Applicants in these specialty areas or individuals with expertise in global public health, social determinants of health, community-based management of populations with chronic illness; informatics, social justice, health equity and health disparities, community engaged or participatory approaches are encouraged to apply.

Prospective faculty must be committed to rapid pedagogical, academic, and employment changes as driven by environmental conditions. These are on-site, non-tenure positions.

Minimum Qualifications (Required):

The applicant will have an earned clinical doctorate in Nursing (DNP) or research doctorate in Nursing (PhD) or its equivalent with clinical specialization in one of the following areas maternity and women's health; pediatric and family health; community/population health; or informatics and data science; 3 or more years of clinical practice experience; and 1 or more years of teaching experience or its equivalent. Based on qualifications, faculty teach across all program levels. Additional responsibilities include student advisement, professional scholarship, and service.

A RN license in Massachusetts or eligibility for licensure is required.

Doctoral candidates (DNP or PhD) will be considered. However, the applicant's doctoral degree must be conferred by August 1 prior to the September start date. A letter from the applicant's faculty advisor confirming anticipated degree conferral date must be submitted with application materials.

Preferred Qualifications:

The preferred applicant will have 3 or more years of clinical practice experience; and 3 or more years of teaching experience or its equivalent.

The applicant will have a clinical doctorate in Nursing (DNP) or a research doctorate in Nursing (PhD) with clinical specialization in one of the following areas maternity and women's health; pediatric and family health; community/population health, or informatics and data science; 5 or more years of clinical practice experience; 5 or more years of teaching experience or its equivalent. Based on qualifications, faculty teach across all program levels. Additional responsibilities include student advisement, professional scholarship, and service.

The preferred applicant will have an established scholarship agenda and/or established leadership role(s) in professional organizations.

SALARY: $90,000-95,000

Additional Information about Nursing in the College of Nursing and Health Sciences:

The College of Nursing and Health Sciences has three departments, Adult Nursing, Community Nursing, and Medical Laboratory Science. Nursing has a total of 34 full-time faculty members and offers undergraduate and graduate programs in two Departments-Adult Nursing and Community Nursing. The undergraduate degree program has approximately 550 baccalaureate students enrolled in the prelicensure traditional and accelerated, and RN to BS tracks. The College also offers graduate nursing programs at the MS, DNP, and PhD level, with approximately 110 students enrolled across the graduate programs. Nursing is committed to building scholarship in the areas of chronic illness, nursing education, and global population health. Nursing has a long-standing teaching and research collaboration with the College of Engineering. Nursing also has a growing portfolio of international collaborations and offers unique clinical experiences through these collaborations. Programs are fully accredited by CCNE.

UMass Dartmouth offers exciting benefits such as:

• 
  
• 75% Employer-Paid Health Insurance
  
• Flexible Spending Accounts
  
• Life Insurance
  
• Long Term Disability
  
• State Pension Retirement Plan
  
• Optional Retirement Savings Plans
  
• Tuition Credit (Employee, Spouse, & Dependents)
  
• Twelve (12) paid holidays
  
• And More!
  

Benefits for Faculty Federation

To apply please submit a letter of interest, a current CV and the contact information for three professional references.

The review of applications will be ongoing until the position is filled.

OFFICIAL JOB TITLE: Part-time ESOL Instructor

DIVISION: Academic Affairs

DEPARTMENT: Workers' Education Program

BARGAINING UNIT STATUS: none

STATUS: Exempt/ Grant-funded

REPORTS TO: Director of Workers' Education Program.

SUPERVISES: N/A

SHIFT/SCHEDULE: Evenings, Mon - Thur. 5:00 pm - 8:30 pm

SALARY: $30.00/hr.

SUMMARY PURPOSE OF POSITION: The ESOL Instructor provides group instruction to adult learners. Instructors are required to create lesson plans and align the curriculum with the Adult Basic Education Curriculum Framework for English for Speakers of Other Languages (ESOL). The ESOL Instructor must maintain appropriate student records, conduct goal setting activities, facilitate activities to achieve students' goals, and document student outcomes. The ESOL Instructor is expected to provide academic advising to students and assist students with transitioning to next steps in their academic and/or career experience.

The contract period is through June 30, 2026, with possible renewal, September 1, 2026, thru June 30, 2027.

EXAMPLES OF PRIMARY DUTIES AND RESPONSIBILITIES:

• 
  
• Teach one evening class of 6 hrs to WEP students.
  
• Select and develop appropriate materials for class use.
  
• Create lesson plans and align curriculum with Curriculum Framework for ESOL.
  
• Maintain appropriate student records (e.g. attendance, goals, outcomes, assessments, contact notes, exit information).
  
• Conduct goal setting activities, facilitate activities designed to achieve students' goals, and document student outcomes.
  
• Provide academic advising to adult learners in morning and evening classes related to student progress, goals, and referrals to community resources.
  
• Assist students with transitioning to next steps in their job training and post secondary school transitions.
  
• Provide input/participate in program development activities.
  
• Participate in professional development activities.
  
• Any other duties as assigned by the Director.
  

MINIMUM QUALIFICATIONS:

EDUCATION: Bachelor's Degree

EXPERIENCE: Previous (over one year) teaching experience.

OTHER: Ability to teach evening classes

PREFERRED QUALIFICATIONS:

Demonstrated (over three years) experience working in the ESOL field. Bachelor's Degree in education or related field

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• 
  
• Ability to adapt teaching styles and materials to meet individual needs of students.
  
• Excellent oral and written communication skills.
  
• Excellent interpersonal, cross cultural, and organizational skills.
  
• Proficient with Microsoft Word
  

Applicants must be authorized for employment in the U.S. on a full-time basis. Employment-based visa sponsorship is not available.

To apply please submit a letter of interest, a current resume and the contact information for three professional references.

The review of applications will be ongoing until the position is filled.

OFFICIAL JOB TITLE: Teaching Assistant

DIVISION: Academic Affairs

DEPARTMENT: Workers' Education Program

BARGAINING UNIT STATUS: N/A

FLSA STATUS: Exempt/

FUNDING SOURCE: Grant-funded

REPORTS TO: Director of Workers' Education Program.

SHIFT: Monday - Friday, 9:00 am - 1:00 pm or Evenings, Monday - Thursday 5:00 pm - 8:30 pm

Pay rate: $19.25 per hour

SUMMARY PURPOSE OF POSITION:

Teaching Assistants assist with teaching and reinforcing learning concepts in the adult education classrooms. Teaching Assistants may work in English for Speakers of Other Languages (ESOL) classes and/or Adult Basic Education (ABE)/High School Equivalency Test preparation (HiSET) classes. Teaching Assistants will work part-time mornings and/or evenings.

The contract period is through June 30, 2026, with possible renewal September 1, 2026, thru June 30, 2027.

EXAMPLES OF PRIMARY DUTIES AND RESPONSIBILITIES:

• 
  
• Assists the teacher in planning and preparation for daily activities; aids instructional efforts of the teacher.
  
• Presents subject matter to adult learners, under the guidance of a teacher, utilizing a variety of methods.
  
• Assists adult learners, individually or in groups, with lesson assignments to present or reinforce learning concepts.
  
• Serves as a substitute teacher for the classroom teacher when necessary.
  
• Establishes positive rapport with students served.
  
• Identifies problems, issues, and concerns related to students
  
• Communicates regularly with students, teachers, advisor, and director.
  
• Performs miscellaneous job-related duties as assigned.
  
• Demonstrates participation in professional development and shares knowledge at staff meetings.
  

MINIMUM QUALIFICATIONS:

EDUCATION: High school diploma or GED or relevant experience.

OTHER: Ability to communicate effectively both orally and in writing. Computer literacy.

PREFERRED QUALIFICATIONS:

For ESOL Teaching Assistants, the ability to speak Spanish.

For ABE Teaching Assistants, experience with high school equivalency tests and/or high school course content

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• 
  
• Excellent interpersonal skills, cross cultural, organizational and communication skills.
  
• Ability to work in person in the classroom and/or remotely.
  
• Ability to work morning or evening hours.
  

NOTE: Other job related duties and responsibilities may be assigned and/or the job description changed periodically to reflect changing organizational needs.

Applicants must be authorized for employment in the U.S. on a full-time basis. Employment-based visa sponsorship is not available.

To apply please submit a letter of interest, a current resume and the contact information for three professional references.

The review of applications will be ongoing until the position is filled.

Job Title: Pricing Actuary

Division: Finance - Actuarial

Reports To: Lead Pricing Actuary - Cyber & Executive Risks

Key Relationships: Underwriters and business managers, Beazley actuaries, Claims managers, Data Management and Ceded Reinsurance teams, regulators, external actuaries, brokers.

Job Summary: Actuarial pricing for the Cyber Risks Division and the Executive Risks classes (within the Specialty Risks Division) at Beazley

Key Responsibilities:

Technical

• Provide pricing support to the Cyber & Executive Risks underwriting teams at Beazley; pricing support includes (as required):

• Developing pricing tools that support the estimation of price adequacy and rate change

• Performing portfolio and transactional pricing analyses

• Performing segmental and trend analyses

• Performance monitoring (e.g. rate change and price adequacy metrics)

• Develop, maintain and review pricing models to the required standards

• Contribute effectively to the production of the relevant reports required for any key committees where required.

• Provide training to underwriters in pricing; this includes technical pricing and rate change requirements

• Understand and support the underwriting controls related to pricing and relevant regulatory principles

• Understand and apply the pricing quality assurance process

• Assist in other projects undertaken by the actuarial team e.g. liability transfer valuations and business planning analyses

• Operate as an effective team member by supporting colleagues and contributing in the delivery and achievement of overall team and business objectives

• Build your technical pricing skills and experience

• Provide support and mentoring to the junior members of the team

• Keep abreast of industry best practice, new initiatives and changes in regulatory requirements

• Build and maintain constructive working arrangements with those groups identified as being key to your role

• Work with the underwriters, exposure management, claims managers, Data Management and Ceded Reinsurance to ensure the quality and appropriateness of the data used for pricing; ensure the necessary data is captured from pricing tools to enhance future pricing capabilities

• Maintain pricing model documentation with required frequency, obtaining the appropriate managerial sign-offs

• Identify opportunities and contribute to delivering improvements in the pricing processes and methodologies

• Undertake professional, technical and career development training (delivered internally and externally); this includes pursuing the actuarial qualification where applicable

General

It is important that within all your interactions both internally and externally you adhere to Beazley's core values - Being Bold, Striving for Better, and Doing the Right Thing - as they contribute to an internal environment of teamwork and promote a positive brand image and experience to our external customers. We also expect Beazley employees to:

• Comply with Beazley procedures, policies and regulations including the code of conduct which incorporates the PRA and FCA Conduct.

• Undertake training on Beazley policies and procedures as delivered by your line manager, the People & Sustainability or assurance teams (compliance, risk, internal audit) either directly, via e-learning or the learning management system.

• Display business ethics that uphold the interests of all our customers

• Ensure all interactions with customers are focused on delivering a fair outcome, including having the right products for their needs.

• Comply with any specific responsibilities necessary for your role as outlined by your line manager, the People & Sustainability or assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas. This may include, amongst others, Beazley's underwriting control standards, Beazley's claims control standards, other Beazley standards and customer relationship management.

• Carry out additional responsibilities as individually notified, either through your objectives or through the learning management system. These may include membership of any Beazley committees or working groups.

Personal Specification:

Essential Criteria

• Actuarial qualification

• Pricing experience; with specialty (re)-insurance market knowledge desirable

• Firm grasp of actuarial / statistical techniques used in pricing

• Understanding of reinsurance and capital with application to pricing

Education and Qualifications

• University degree in Mathematics or related field

Skills and Abilities

• General commercial and financial knowledge

• Competent user of MS Excel; VBA, Access, Python, SQL and R skills desirable

• Strong analytical skills with attention to detail; accurate and numerate

• Able to communicate effectively both verbally and in writing

• Team worker as well as able to work on own initiative

• Ability to manage time, meet deadlines and prioritise

Aptitude and Disposition

• Outcome focused, self-motivated, flexible and enthusiastic

• Professional approach to successfully interact with team members, internal and external stakeholders

Competencies

• Achievement and solution focused

• Analytical

• Information seeking

• Stakeholder focus

• Using initiative

• Having integrity

• Taking responsibility

• Attention to detail

Who We Are:

Beazley is a specialist insurance company with over 30 years' experience helping people, communities and businesses to manage risk all around the world. Our mission is to inspire our clients and people with the confidence and freedom to explore, create and build - to enable businesses to thrive. Our clients want to live and work freely and fully, knowing they are benefitting from the most advanced thinking in the insurance market. Our goal is to become the highest performing sustainable specialist insurer.

Our products are wide ranging, from cyber & tech insurance to marine, healthcare, financial institutions and contingency; covering risks such as the weather, film production or protection from deadly weapons.

Our Culture

We have a wonderful mix of cultures, experiences, and backgrounds at Beazley with over 2,000 of us working around the world.Employee's diversity,experience and passion allow us to keep innovating and moving forward, delivering the best. We are proud of our family-feel culture at Beazley that empowers our staff to work from when and where they want, in an adult environment that is big on collaboration, diversity of thought and personal accountability. Our three core values inspire the way we work and how we treat our people and customers.

• Be bold

• Strive for better

• Do the right thing

Upholding these values every day has enabled us to become an innovative and responsive organization in touch with the changing world around us - our ambitious inclusion & diversity and sustainability targets are testament to this.

We are a flexible and innovative employer offering a friendly, collaborative, and inclusive working environment. We actively encourage and expect applications from all backgrounds. Our commitment to fostering a supportive and dynamic workplace ensures that every employee can thrive and contribute to our collective success.

Explore a variety of networks to assist with professional and/or personal development. Our Employee. Networks include:

• Beazley RACE - Including, understanding and celebrating People of Colour

• Beazley SHE - Successful, High potential, Empowered women in insurance

• Beazley Proud - Our global LGBTQ+ community

• Beazley Wellbeing - Supporting employees with their mental wellbeing

• Beazley Families - Supporting families and parents-to-be

We encourage internal career progression at Beazley, giving you all the tools you need to drive your own career here, such as:

• Internal Pathways (helping you grow into an underwriting role)

• iLearn (our own learning & development platform)

• LinkedIn Learning

• Mentorship program

• External qualification sponsorship

• Continuing education and tuition reimbursement

• Secondment assignments

The Rewards UK

• The opportunity to connect and build long-lasting professional relationships while advancing your career with a growing, global organization.
• Attractive base compensation and discretionary performance related annual bonus
• Private medical insurance coverage for both you and your dependents
• Company paid life assurance and long term disability insurance
• Pension with 10% employer contribution, plus a further matched contribution up to 2.5%
• 25 days of annual leave (prorated for 1st calendar year of employment), plus public holidays, with the ability to flex the religious bank holidays to suit your religious beliefs, subject to approval. Additional annual leave purchase is also available up to a maximum of five additional days per year.
• Up to 2.5 days matched paid leave for volunteering at a charity of your choice and 5 days paid leave to provide or arrange care for a dependent with a long term care need annually

BCforward is currently seeking Test Scorer in EST and CST zones.

Position Title: Test Evaluator (Remote EST/CST)

Location: Remote (Only EST & CST)

Anticipated Start Date: ASAP

Duration: 2 months

Job Type: Contract

Shift: Monday-Friday 8:30am-4:00pm

Note: Must have bachelor’s degree from accredited university and must have own equipment (Computer/laptop) with Good Internet Connectivity to WFH.

Pay Rate: $18.00/hr. on W2.

Note: Must successfully pass an initial assessment

Position Overview:

The Test Scoring/Reader position involves hand-scoring tests that contain constructed responses, such as essays, math problems requiring shown work, or written answers. These responses must be scored by a live person because they cannot be evaluated mechanically.

Tests may be completed online. For online tests, scorers log into the system to review and score responses.

Scoring is based on criteria established by each State Department of Education. You will be trained in these standards and scoring methods. The first one to two days of each project are dedicated to training. At the end of training, you must pass a qualifying test to demonstrate your ability to score accurately.

Test Scorers/Readers work in a classroom-style environment led by a Scoring Director who conducts training and overseas operations.

You must be able to work the full schedule each week, as exceptions cannot be made for other commitments. The company offers a casual work environment and pleasant atmosphere.

Job Requirements:

· Bachelor’s degree from an accredited university (diploma or official transcripts required)

· Ability to work the entire duration of the project

· Comfortable working at a desk and on a computer all day

· No absences permitted during the first week for any reason

Computer Requirements:

· Laptop or desktop computer

· High-speed internet

· Google Chrome

· Audio, video, and microphone capabilities

· Quiet workspace

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job title:

Job Description:

BroadPath a Sagility Company is hiring experienced Healthcare Customer Service Specialists to join our remote team! These roles support healthcare members, patients, and providers by handling inbound and outbound calls, resolving inquiries, scheduling services, and ensuring a positive, professional experience.

We are looking for customer focused professionals with healthcare, insurance, or call center experience who can adapt quickly, communicate clearly, and deliver exceptional service.

Compensation Highlights

• Base Pay: Starting at $14 per hour for training, with an increase after transitioning to production
• Pay frequency: Weekly pay

Schedule Highlights

• Schedules can fall between the hours of 8:00 AM - 9:00 PM Eastern Time and will be assigned based on business needs

Responsibilities

• Answer inbound calls and place outbound calls to assist members or patients with inquiries, benefits, scheduling, and service coordination
• Provide accurate information about health plan benefits, eligibility, and coverage
• Schedule, reschedule, and confirm appointments with healthcare providers
• Process referrals, authorizations, prescription renewals, and other requests
• Assist members or patients with claims questions, billing inquiries, and account updates
• Review insurance or plan eligibility and update records in the system
• Maintain accurate documentation in electronic systems, including EMR or CRM tools
• Communicate with providers and internal teams via phone, secure messaging, or email
• Protect member and patient confidentiality and follow HIPAA or applicable privacy guidelines
• Escalate complex issues to the appropriate team or supervisor for resolution

Qualifications

• High School Diploma or equivalent
• 1+ year of call center customer service experience handling high call volume
• 1+ year of healthcare or health insurance experience (member services, patient services, provider services, benefits support, or similar)
• Previous job tenure of at least 6 months per role, reflecting stability and reliability
• Knowledge of privacy regulations and the ability to manage sensitive customer and account information with discretion, ensuring full compliance in a remote work environment
• Strong verbal and written communication skills
• Ability to navigate multiple systems and maintain accuracy while handling calls
• Comfortable working in a remote environment with a designated, private workspace
• Demonstrated stable work history with a track record of reliability
• Commitment to a long-term role and building a career with the organization
• Reliable high-speed internet

Preferred Qualifications

• Experience with appointment scheduling or benefits inquiries
• Familiarity with electronic medical records (EMR) or customer relationship management (CRM) systems
• Experience with EPIC, Facets, or similar applications
• Knowledge of medical and/or insurance terminology

At BroadPath a Sagility Company, we believe that transparency, authenticity, and collaboration are the keys to building strong, connected remote teams. Being on camera is an integral part of our culture. It is how we build relationships, share ideas, and stay engaged. If you are someone who values open communication, connection, and teamwork, you will thrive in our environment where showing up authentically matters.

What to Expect:

• On-camera participation during interviews, training, team meetings, and regular check-ins.
• Face-to-face discussions sparking collaboration and engagement
• A supportive atmosphere where you can express yourself openly and be part of a team that values your contributions.

Benefits:

• Medical, Dental, and Vision coverage.
• Life Insurance.
• Short-Term and Long-Term Disability options.
• Flexible Spending Account (FSA).
• Employee Assistance Program.
• 401(k) with employer contribution.
• Paid Time Off (PTO).
• Tuition Reimbursement.

BroadPath a Sagility Company may conduct background checks, previous employment verifications, and education verifications, based on position requirements

Diversity Statement

At BroadPath a Sagility Company, diversity is our strength. We embrace individuals from all backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation!

Equal Employment Opportunity/Disability/Veterans

If you need accommodation due to a disability, please email us at . This information will be held in confidence and used only to determine an appropriate accommodation for the application process

BroadPath a Sagility Company is an Equal Opportunity Employer. We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.

Compensation: BroadPath a Sagility Company has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Location:

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job title:

Job Description:

BroadPath a Sagility Company is hiring experienced Healthcare Customer Service Specialists to join our remote team! These roles support healthcare members, patients, and providers by handling inbound and outbound calls, resolving inquiries, scheduling services, and ensuring a positive, professional experience.

We are looking for customer focused professionals with healthcare, insurance, or call center experience who can adapt quickly, communicate clearly, and deliver exceptional service.

Compensation Highlights

• Base Pay: Starting at $14 per hour for training, with an increase after transitioning to production
• Pay frequency: Weekly pay

Schedule Highlights

• Schedules can fall between the hours of 8:00 AM - 9:00 PM Eastern Time and will be assigned based on business needs

Responsibilities

• Answer inbound calls and place outbound calls to assist members or patients with inquiries, benefits, scheduling, and service coordination
• Provide accurate information about health plan benefits, eligibility, and coverage
• Schedule, reschedule, and confirm appointments with healthcare providers
• Process referrals, authorizations, prescription renewals, and other requests
• Assist members or patients with claims questions, billing inquiries, and account updates
• Review insurance or plan eligibility and update records in the system
• Maintain accurate documentation in electronic systems, including EMR or CRM tools
• Communicate with providers and internal teams via phone, secure messaging, or email
• Protect member and patient confidentiality and follow HIPAA or applicable privacy guidelines
• Escalate complex issues to the appropriate team or supervisor for resolution

Qualifications

• High School Diploma or equivalent
• 1+ year of call center customer service experience handling high call volume
• 1+ year of healthcare or health insurance experience (member services, patient services, provider services, benefits support, or similar)
• Previous job tenure of at least 6 months per role, reflecting stability and reliability
• Knowledge of privacy regulations and the ability to manage sensitive customer and account information with discretion, ensuring full compliance in a remote work environment
• Strong verbal and written communication skills
• Ability to navigate multiple systems and maintain accuracy while handling calls
• Comfortable working in a remote environment with a designated, private workspace
• Demonstrated stable work history with a track record of reliability
• Commitment to a long-term role and building a career with the organization
• Reliable high-speed internet

Preferred Qualifications

• Experience with appointment scheduling or benefits inquiries
• Familiarity with electronic medical records (EMR) or customer relationship management (CRM) systems
• Experience with EPIC, Facets, or similar applications
• Knowledge of medical and/or insurance terminology

At BroadPath a Sagility Company, we believe that transparency, authenticity, and collaboration are the keys to building strong, connected remote teams. Being on camera is an integral part of our culture. It is how we build relationships, share ideas, and stay engaged. If you are someone who values open communication, connection, and teamwork, you will thrive in our environment where showing up authentically matters.

What to Expect:

• On-camera participation during interviews, training, team meetings, and regular check-ins.
• Face-to-face discussions sparking collaboration and engagement
• A supportive atmosphere where you can express yourself openly and be part of a team that values your contributions.

Benefits:

• Medical, Dental, and Vision coverage.
• Life Insurance.
• Short-Term and Long-Term Disability options.
• Flexible Spending Account (FSA).
• Employee Assistance Program.
• 401(k) with employer contribution.
• Paid Time Off (PTO).
• Tuition Reimbursement.

BroadPath a Sagility Company may conduct background checks, previous employment verifications, and education verifications, based on position requirements

Diversity Statement

At BroadPath a Sagility Company, diversity is our strength. We embrace individuals from all backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation!

Equal Employment Opportunity/Disability/Veterans

If you need accommodation due to a disability, please email us at . This information will be held in confidence and used only to determine an appropriate accommodation for the application process

BroadPath a Sagility Company is an Equal Opportunity Employer. We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.

Compensation: BroadPath a Sagility Company has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Location: