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ABOUT EAGLEPICHER
At EaglePicher Technologies, LLC & EaglePicher Electronic Packaging, we are driving the electrification of defense, aviation and space. We provide the broadest number of battery systems available in the world for the most demanding applications. We provide leading edge products that make drones fly higher, undersea vessels run longer, and aircraft fly farther and operate more safely. Our battery technologies include lithium ion, thermal, silver zinc, lithium carbon monofluoride, lithium thionyl chloride, lithium manganese dioxide, lithium sulfur dioxide, and reserve lithium oxyhalide. EaglePicher also provides custom battery assemblies, battery management systems, pyrotechnic devices, and other power solutions.
Our employees are passionate, dedicated and empowered to realize this vision. We strive for the right mix of people with diverse backgrounds personalities and perspectives, and to ensure this works, we create an inclusive work environment that places a premium on communication and collaboration. At EaglePicher, we'll give you the opportunity to harness all that's within you with access to the latest tools, information and training.
EaglePicher Technologies is headquartered in St. Louis, MO. with locations in Joplin, MO, Seneca, MO, Pittsburg, KS, East Greenwich, RI and our Electronic Packaging division in Southbridge, MA. We are ISO9001:2015, and AS9100D certified. For more information, visit THE POSITION
This position is located at our SOUTHBRIDGE, MA. facility and may be filled on the first, second or third shift, depending upon the ideal candidate. An integral member of the production team, the Assembler will use technical directives, work instructions, blueprints & schematics to build to specification, critical components for batteries used for aerospace, defense and commercial aviation applications. This position will also liaise with engineers on troubleshooting and process improvements.
Responsibilities
- Assemble or fabricate mechanical parts, pieces, or products using a variety or tools and equipment
- Collect materials and equipment needed to begin assembly process
- Perform inspections and measure parts using basic measuring tools
- Achieve applied and earned production rates to standard and communicate issues that could cause unfavorable rates
- Perform basic preventative maintenance, as trained, for required tools and equipment
- Document actions by completing required production documentation, both written and electronic
- Working as part of team, accomplish department goals
- Adhere to company safety requirements and wear PPE as directed / required
- Read, interpret and follow detailed instruction to complete the highest quality product
- Other duties may be assigned as business needs dictate
Qualifications
Requirements:
To succeed in this position:
- High School Diploma or GED required
- 1-2 years of mechanical assembly experience is preferred
- Familiarity with ISO9001, AS9100 standards for quality control preferred
- Strong technical, mechanical, and or electrical aptitude
- Fine motor skills, and the ability to work with small parts and components
- Effective and professional communication skills (verbal and written) and highly organized
- US Citizenship or Permanent Residency required
Preferences:
In addition to meeting the basic requirements, the most successful candidate will also have:
- Able to work flexible hours when required
- Excellent record of attendance and reliability
The salary range for this position is $18.50-$20.50 an hour and represents the minimum and maximum for the position. The actual range will vary based upon factors including but not limited to: prior experience, knowledge, skill and education as they relate to the position's qualifications and internal equity.
The posted salary range reflects just one component of our total rewards package. Other components include:
PERKS OF BEING AN EAGLEPICHER EMPLOYEE
- Medical, dental, vision, life, and disability insurance with coverage on day one
- 11 paid holidays
- Paid vacation (PTO)
- Paid sick/personal time
- Matching 401K with vesting on day one
- Tuition reimbursement
- Dependent scholarship programs
Job Title: Workday HR Technical Lead
Location: Andover, MA (100% Onsite)
Employment Type: Contract
Status: Accepting Candidates
About the Role
We are hiring a Workday HR Technical Lead for a hands-on contract opportunity supporting a well-established organization in the medical device space. This is an individual contributor role focused on Workday configuration, integrations, business systems analysis, testing, and optimization across key HR functions.
This role will work closely with HR, IT, compliance, and business stakeholders to enhance Workday capabilities, improve processes, and support scalable HR operations in a regulated environment.
Key Responsibilities
- Serve as the technical SME across Workday modules including Core HCM, Payroll, Benefits, Compensation, Talent, Absence, and Time Tracking
- Lead hands-on Workday configuration, enhancements, optimization, and deployment of new functionality
- Support and troubleshoot Workday integrations including Core Connector, Studio, APIs, EIB, and third-party systems
- Gather requirements, map HR processes, document workflows, and translate business needs into functional solutions
- Develop and execute test plans, validation processes, and troubleshooting strategies for system issues and outages
- Ensure compliance with regulatory and data governance standards including FDA, SOX, GDPR, and audit readiness
- Partner cross-functionally with HR, IT, Finance, vendors, and business teams on upgrades, enhancements, and ongoing support
Required Qualifications
- 5–8+ years of hands-on Workday experience
- Strong expertise in Workday HCM, Payroll, Benefits, Time Tracking, and Absence
- Experience with Workday configuration, integrations, and production support
- Strong business systems analysis skills, including requirements gathering and process mapping
- Experience with testing, validation, issue triage, and root-cause analysis
- Ability to work independently in a hands-on individual contributor role
- Strong communication and stakeholder management skills
Preferred Qualifications
- Experience in medical device, biotech, pharmaceutical, or other regulated environments
- Familiarity with FDA, SOX, GDPR, and HR data governance requirements
- Experience supporting Workday implementations, upgrades, or optimization projects
- Workday Pro Certification preferred
- PMP, Agile, SHRM, or HRCI certifications are a plus
- ADP exposure is a plus
Compensation: Massachusetts Pay Transparency:
- $70–$80/hour (W2 or C2C)
- Final rate will depend on experience, skills, and interview results. Candidates with higher rate expectations may also be considered.
Location: Worcester, MA; 01604
Duration: 8+ months
Description:
Overview:
A scientist position is available within the Cell Culture Process Development group in PDS&T Biologics at Client's Bioresearch Center in Worcester, MA. The group is responsible for developing and supporting cell culture manufacturing processes for early and late phase clinical programs. We strive for speedy delivery of quality processes that are high yield, amenable to efficient manufacturing operations, robust and provide desirable product quality attributes. The group interacts closely with other development groups and along with Manufacturing and Discovery. We are seeking an enthusiastic, creative scientist that can work independently and as part of a dynamic team environment.
What are the top 3-5 skills, experience or education required for this position:
- M.S. in biochemical/chemical engineering or life sciences related disciplines with 2+ years of industrial experience; or B.S. in biochemical/chemical engineering or life sciences related disciplines with 5+ years of industrial experience.
- Excellent interpersonal and communication skills. Strong scientific curiosity with a passion for problem-solving and optimization. Self-motivated with excellent attention to detail and ability to multi-task. Strong organizational, planning and trouble-shooting skills.
- Understanding of cell culture processes (e.g., cell culture process development, process scale up and scale down, recombinant protein production, protein characterization).
- Proven experience working aseptically in cell culture processes at benchtop bioreactor scale.
Key Responsibilities:
* Execute scientific research and development to significantly improve platform processes and workflows, develop new methods, build technical expertise and intellectual property, and deepen scientific understanding.
* Work collaboratively and cross-functionally with colleagues in other functional areas (Analytical Development, Cell Line Development, Discovery, Manufacturing and Quality).
* Proactively seek out new information and opportunities to advance our technologies and pipeline. Critically evaluate relevant scientific, regulatory and business advances and integrate this knowledge.
* Effectively communicate scientific data and concepts to internal and external audiences through reports, presentations and manuscripts. Author and review technical reports, protocols, and other key documents.
* Understand and adhere to corporate standards regarding code of conduct, safety, documentation and GMP compliance.
Qualifications:
* M.S. in biochemical/chemical engineering or life sciences related disciplines with 2+ years of industrial experience; or B.S. in biochemical/chemical engineering or life sciences related disciplines with 5+ years of industrial experience.
* Excellent interpersonal and communication skills. Strong scientific curiosity with a passion for problem-solving and optimization. Self-motivated with excellent attention to detail and ability to multi-task. Strong organizational, planning and trouble-shooting skills.
* Understanding of cell culture processes (e.g., cell culture process development, process scale up and scale down, recombinant protein production, protein characterization).
* Proven experience working aseptically in cell culture processes at benchtop bioreactor scale.
location: Brookline MA 02446
duration: 2+ months
Shift/Time Zone:
8:30am-12:30pm
Description:
- The Patient Services Representative I (PSR I) represents the face of the company to patients who come in, both as part of their health routine or for insights into life-defining health decisions.
- The PSR I draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR I has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner.
- The PSR I will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information.
- Under the direction of the area supervisor, perform daily activities accurately and on time.
- Maintain a safe and professional environment.
- Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.
- Maintains required records and documentation.
- Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general.
Job Requirements: Ability to provide quality, error free work in a fast-paced environment.
Ability to work independently with minimal on-site supervision.
Excellent phlebotomy skills to include pediatric and geriatric.
*Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime.*
Required Education: High school diploma or equivalent.
Medical training: medical assistant or paramedic training preferred.
Phlebotomy certification preferred (Required in California, Nevada, and Washington).
Work Experience: Minimum of 6 months experience. One(+) years phlebotomy experience preferred. Customer service in a retail or service environment preferred. Keyboard/data entry experience a must.
Manufacturing Engineer | Wilmington, MA
Contract-To-Hire (6-Months)
Provide engineering and project management skills in support of the design and development of new processes/equipment, the scale-up and commercialization of new products, the continual improvement of existing technologies, and the optimal performance and troubleshooting of existing operations.
Responsibilities
- Provide strong engineering skills in support of the scale-up and development of new products and processes. This includes methods, procedures and specifications to ensure a timely transfer to Manufacturing.
- Provide strong engineering understanding on continual improvement teams, developing process methods, designing/sourcing equipment, conducting feasibility/developmental trials, executing validation requirements, drafting documents/specifications/drawings, and providing on-the-job training to ensure the effective transfer/start-up of new/refined products/processes.
- Manage equipment and process validations, including creation of the protocol, identification of test requirements, analysis and presentation of results, and creation of the final report, in accordance with internal procedures and external regulations.
- Utilize Lean Manufacturing principles and appropriate tools to drive continual improvement of key operational measures, e.g. yield, velocity, takt time, inventory, nonconformances, etc.
- Provide engineering support to manufacturing and QA groups to ensure that production requirements are satisfied.
- Prepare presentations and reports, as appropriate, to communicate status of engineering projects, progress towards goals and objectives, future opportunities, and current risks/alternatives to senior management.
- Support the site in developing, training, and maintaining calibration/preventative maintenance programs and manufacturing process controls.
Requirements
- 2+ years of experience in an engineering position within a medical device manufacturing organization or GMP/FDA Regulated Environment
- Working knowledge of Lean Manufacturing Principles
- Six Sigma Green Belt Certification a plus.
- Electro-mechanical systems experience is a plus
The role combines security administration, BO universe maintenance, SQL/batch scripting, DevOps support, HR load validation, and PowerPlatform solution maintenance.
Secondary duties include providing backup support for .NET development and PowerPlatform applications.
Position Duties: Process security requests including new access, changes, and deletions Monitor and manage security-related mailboxes Process, track, archive, and audit all security forms Maintain and enhance security form automation for users, supervisors, and ASAs Provide primary customer support for Business Objects report issues and general user assistance Maintain and update IDT universes, including structure changes, troubleshooting, and optimization Perform BO health checks and produce BO Health Reports Conduct report inventory cleanup, including HR reporting cleanup and all-folder cleanup activities Validate, confirm, and balance HR data loads and associated reporting Support DevOps activities related to deployment, version control, configuration, and process automation Develop and maintain SQL and batch scripts used for data movement, auditing, and operational tasks Document system procedures, processes, and policies Maintain and track tasks on the Master Calendar (annual, quarterly, and monthly activities) Maintain and enhance PowerPlatform solutions, including Power BI dashboards, Forms, and Power Automate workflows Support automation efforts that increase efficiency, routing, and data integration Provide .NET development backup support for miscellaneous projects Provide backup support for PowerPlatform applications and workflows, as needed Position Qualifications: Working knowledge of Business Objects security, universe design, and report deployment Strong SQL and batch scripting skills Ability to perform access management, security audits, and form processing Experience with DevOps principles and deployment workflows Experience maintaining Microsoft PowerPlatform solutions (Power BI, PowerApps, Power Automate) Ability to document processes clearly and accurately Strong analytical, troubleshooting, and customer support skills Experience with MIDB (Oracle), CMOD, and HR data environments preferred Experience supporting government or regulatory environments preferred Familiarity with .NET development and basic code maintenance preferred A minimum of a Bachelor's Degree in Computer Science, Information Systems, or other relevant field required Note: This is a W2 contract role – this role is NOT open to C2C, 1099, or 3 rd party candidates .
Remote working/work at home options are available for this role.
Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good!
Grow Your Skills, Grow Your Potential
Responsibilities
Our Claim Specialists are committed to helping our customers through the claims process while providing Remarkable® service. This includes:
- Investigating, evaluating, negotiating, and settling claims
- Applying knowledge of policies and insurance regulations when determining coverage, liability, & damages
- Handling high-volume inbound and outbound calls, tailoring each conversation to the specific merits and details of the claims being handled, written correspondence and/or various electronic media
- Effectively managing work through task driven queues while multi-tasking in a fast-paced call center environment
- Supporting our customers through personalized, caring, and simple interactions
Where You'll Work: This is a hybrid position which allows you to spend some of your time working from home as well as some time working collaboratively in-office. During the job training period you may have a higher percentage of time spent in-office to support your learning experience.
Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible work shifts and may be asked to work overtime and/or irregular hours.
Several of our Claims teams are hiring, and you may be considered for multiple opportunities where your skills and qualifications align.
Some of the areas we hire Claim Specialists for could include any of the following:
- Auto Injury: Handles bodily injury and uninsured/underinsured claims along with property damage claims involving injuries
- Personal Injury/Medical Payments (PIP/MPC): Handles first-party medical coverage for customers injured in an automobile accident
- Special Investigative Unit (SIU): Handles high-volume, complex auto and property claims involving NICB indicators of fraud to determine if specialized investigation is needed
- Auto Property Complex: Handles high-volume, mid-to-high complexity property damage claims, not involving personal injury
- Auto Total Loss: Settles auto claims where a vehicle is deemed a total loss
- Auto Weather Catastrophe: Handles weather-related auto claims
- Property Team: Handles low-severity Home and Renters claims in a team environment. Claims are primarily theft-related as well as minor weather and other types of property losses
- Boat, Commercial, Farm/Ranch Unit (BCFR): Handles commercial and boat claims
- Fire Property Stewardship: Handles property claims involving both weather-related events and non-weather-related incidents
Qualifications
Preferred:
- Bachelor's degree in a related field is preferred or equivalent work experience
- Experience as a Claim Specialist in the insurance industry, specifically in auto and/or property claims, including the following:
- Proficiency in using CCC, Xactimate, XactContents, and other estimating/evaluation software tools
- Strong knowledge of auto and/or property insurance policies, coverage and claim handling practices
- Familiarity with state or local regulations and compliance requirements
- Proven ability to assess damages, estimate repair costs, and negotiate settlements
Competitive candidates also demonstrate the following:
- Excellent communication and interpersonal skills to effectively interact with clients, agents, and other stakeholders
- Proven effective empathy and de-escalation skills to handle difficult/emotional conversations with a customer-minded focus
- Detail-oriented with strong organizational and analytical skills
- Strong critical thinking and decision-making skills
- Ability to multi-task across technical platforms
- Accountability
- Resourcefulness
Additional Details:
- Employees must successfully complete all required training, including applicable proficiency and licensing exam(s) and background checks required of various state(s).
- State Farm recently implemented new pre-employment assessments. Candidates that have previously taken an assessment may be asked to participate in additional testing.
Our Benefits
Because work-life balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week!
- Potential starting salary ranges $59,059 - $81,988 annually
- Starting salary will be based on skills, background, and experience
- High end of the range limited to applicants with significant relevant experience
- Potential yearly incentive pay up to 15% of base salary
At State Farm, we offer more than just a paycheck. Check out our suite of benefits designed to give you the flexibility you need to take care of you and your family!
- Get Paid! On top of our competitive pay, you are eligible for an annual raise and bonus.
- Stay Well! Focus on you and your family’s health with our robust health and wellbeing programs. State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan. All medical plans provide 100% coverage for in-network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!
- Develop and Grow! Take advantage of educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.
- Plan Ahead! Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more. You can also start a savings account or consider financing through our State Farm Federal Credit Union!
- Take a Little “You” Time! You will have access to our generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off. With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you!
- Give Back! We offer several ways to give back through our Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund.
- Finish Strong! Plan for retirement using free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary.
Visit our State Farm Careers page for more information on our benefits, locations, and the hiring process of joining the State Farm team!
PandoLogic. Keywords: Insurance Examiner, Location: Tempe, AZ - 85282Remote working/work at home options are available for this role.
This role ensures that Care Management services are delivered in alignment with DHCS requirements, managed care plan contracts, and organizational standards.
The Supervisor provides clinical-adjacent and operational guidance, supports staff in managing complex cases, monitors quality and compliance, and promotes best practices in engagement, care coordination, documentation, and outcomes.
Key Responsibilities Staff Supervision & Development Supervise, coach, and support Care Managers to ensure high-quality, person-centered service delivery.
Provide onboarding, training, and ongoing professional development related to Care Management program requirements, workflows, documentation standards, and engagement strategies.
Conduct regular individual supervision, team meetings, and case conferences to review member progress, address barriers, and support complex case management.
Complete 90-day, annual, and corrective performance evaluations; address performance concerns through coaching and performance improvement plans as needed.
Review and approve staff timecards, paid time off requests, and schedules in alignment with program needs.
Promote staff safety, and retention in a field-based, high-acuity work environment.
Program Oversight & Quality Assurance Ensure Care Managers are meeting DHCS and managed care plan requirements related to outreach, engagement, assessments, care planning, service coordination, and follow-up.
Monitor caseloads, acuity levels, and workload distribution to ensure timely and appropriate service delivery.
Review documentation for accuracy, timeliness, and compliance, including assessments, care plans, case notes, and service logs.
Track and support compliance with required engagement, visit, and contact frequency benchmarks.
Identify trends, gaps, or barriers in service delivery and collaborate with leadership to implement quality improvement strategies.
Care Coordination & Member Support (Escalated / Complex Cases) Provide guidance and consultation on high-acuity, complex, or high-risk member cases, including those involving homelessness, behavioral health needs, medical complexity, or system fragmentation.
Support Care Managers in crisis response, safety planning, hospital discharge coordination, and transitions of care.
Assist with problem-solving related to member engagement challenges, missed appointments, or difficulty accessing services.
Model best practices in motivational interviewing, trauma-informed care, and culturally responsive service delivery.
Collaboration & Stakeholder Engagement Serve as a liaison between Care Managers, internal departments, managed care plans, healthcare providers, behavioral health partners, housing providers, and community-based organizations.
Participate in interdisciplinary meetings, case reviews, and partner coordination meetings as needed.
Support communication and coordination with health plans to address member needs, referrals, and program expectations.
Data, Reporting & Compliance Support accurate data tracking and reporting related to caseloads, engagement, outcomes, and service delivery.
Ensure staff adherence to confidentiality, HIPAA, and organizational policies and procedures.
Assist with audits, chart reviews, and monitoring activities conducted by internal teams or external entities.
Qualifications Required Bachelor’s degree in Social Work, Psychology, Public Health, Human Services, Sociology, Gerontology, or a related field.
Minimum of two (2) years of experience working with underserved populations, including individuals with complex medical, behavioral health, housing instability, or social needs.
At least two (2) years of supervisory or lead experience in care coordination, case management, social services, or a related field.
Experience working in community-based, field-oriented programs and collaborating with multidisciplinary teams.
Knowledge of Medi-Cal, safety-net healthcare systems, and social service navigation.
Preferred Master’s degree in a related field.
Experience supervising care management or similar Medicare/DSNP or Medi-Cal managed care programs.
Bilingual and bicultural skills reflective of the communities served.
Skills & Competencies Strong leadership, coaching, and team development skills.
Ability to support staff working with high-acuity and complex member needs.
Knowledge of community resources, housing systems, behavioral health services, and care coordination best practices.
Excellent written and verbal communication skills.
Strong organizational skills and ability to manage competing priorities.
Proficiency with electronic health records, data systems, and mobile work tools.
Work Environment Hybrid role with a combination of remote work, field-based activities, and in-person meetings.
May include occasional joint field visits or community-based meetings to support staff and program needs.
Reliable transportation required including proof of required California auto liability insurance meeting state minimum limits.
Must be able to perform essential job functions such as lifting 5-10 pounds.
Partners in Care Foundation is an equal opportunity employer.
We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.
It is our intent to maintain a work environment which is free of harassment, discrimination, or retaliation because of age, race (including hair texture and protective hairstyles, such as braids, locks, and twists), color, national origin, ancestry, religion, sex, sexual orientation, pregnancy (including childbirth, lactation/breastfeeding, and related medical conditions), physical or mental disability, genetic information (including testing and characteristics, as well as those of family members), veteran status, uniformed service member status, gender, gender identity, gender expression, transgender status, arrest or conviction record, domestic violence victim status, credit history, unemployment status, caregiver status, sexual and reproductive health decisions, salary history or any other status protected by federal, state, or local laws.
All qualified applicants will receive consideration for employment and reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the position.
Remote working/work at home options are available for this role.
Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
As a dedicated auto adjuster, within defined guidelines and framework, you are responsible to adjust moderately complex auto insurance claims presented by or against our members to include the end-to-end claims process and settling claims in compliance with state laws and regulations. You are accountable for delivering best in class service, through setting appropriate expectations, proactive communications, advice, and empathy.
This hybrid role requires an individual to be in the office 3 days per week, after completing 6 months in office. This position can be based in the following location: Chesapeake, VA. Relocation assistance is not available for this position.
What you'll do:
Investigates liability and applies appropriate coverage, evaluates, negotiates, and settles moderately complex auto claims.
Negotiates liability for comparative negligence (claimant or adverse carrier).
Identifies coverage concerns, reviews prior loss history, determines, and creates Special Investigation Unit (SIU) referrals, when appropriate.
Interacts with multiple parties to gather information needed to determine liability (police reports, recorded statements, witness statements).
Resolves claims through proactive problem solving and decision making, within authority guidelines and under moderate supervision, overcoming obstacles, and effectively prioritizing the workload.
Clearly documents thought process including damage evaluation, investigation, negotiation, and settlement decisions
Collaborates and sets expectations with external and internal business partners to facilitate claims resolution.
Supports members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service.
Applies developing knowledge of P&C insurance industry products, services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures.
Applies intermediate knowledge of Auto Physical Damage to adjust claims.
Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.
May be assigned CAT deployment travel with minimal notice during designated CATs.
Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
High School Diploma or General Equivalency Diploma.
1 year of customer service experience.
Progressive experience handling low complexity auto non injury liability claims.
Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.
Developing knowledge and understanding of auto claims contracts as well as application of case law and state laws and regulations.
Demonstrated negotiation, investigation, communication, and conflict resolution skills.
Proficient in prioritizing and multi-tasking, including navigating through multiple business applications.
Successful completion of a job-related assessment may be required.
What sets you apart:
One or more years of auto liability claims experience managing claims from initial contact through resolution
Minimum one year of experience managing a pending inventory with demonstrated organization and prioritization skills
At least two years of customer service experience, demonstrating strong communication and problem-solving skills
Proven experience with comparative negligence and shared liability determinations
Strong analytical and communication skills with the ability to interpret policy language, assess coverages, and make sound decisions
Proficiency with Guidewire or similar claims management systems
Bachelor’s degree or industry designation (e.g., AIC, CPCU)
Military experience through service or as a military spouse
Compensation range: The salary range for this position is: $51,370 - $92,060.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Remote working/work at home options are available for this role.
Digital Content Specialist II (Hybrid)
Chicago, IL
The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.
At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.
We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.
We have an opportunity at our corporate offices in Chicago for a Digital Content Specialist II on our Digital Marketing team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.
As a Digital Content Specialist II, you will support UX copywriting and content
across AMA's digital platforms, with a primary focus on FREIDA, a platform that
helps medical students search for and evaluate residency programs. The role contributes
to the creation of specialty-specific informational content, user-facing copy,
and messaging that helps guide medical students, residents, and physicians
through critical career decisions. Working under established UX and content
standards, this role applies UX writing best practices to improve clarity,
engagement, and usability. The position works closely with product, UX, and
marketing teams to ensure content is consistent, effective, and aligned with
the overall member experience.
RESPONSIBILITIES:
Writing and Content Development
- Write comprehensive Q&A content for individual medical specialties within the FREIDA Specialty Guide
- Develop and maintain informational content across FREIDA resources, including the Residency Guide and student-facing guidance materials
- Develop copy for the Program Director Portal, including guidance, instructions, and resource content
- Create push notifications, alert banners, and promotional messaging to support engagement and highlight key deadlines and seasonal activities
- Collaborate with medical education stakeholders to ensure content accuracy and clinical appropriateness
FREIDA Content
- Create clear, concise, and user-centered copy for FREIDA and AMA digital properties that support the FREIDA experience, including AMAone and related join/renew and sign-in flows
- Write and optimize UX copy for onboarding sequences, navigation, error states, and transactional touchpoints
- Work on landing page and member-facing content that supports usability and conversion goals
- Collaborate with UX designers to integrate copy early in the design process and support effective content-design collaboration
- Conduct content audits and contribute recommendations to improve clarity and usability
User Insight and Industry Awareness
- Develop an understanding of medical student, resident, and physician behaviors to inform content strategy and UX copy decisions
- Apply user insight and evolving UX and healthcare education trends to support product, design, and marketing initiatives
- Refine content based on user feedback, observed behavior, and performance data
May include other responsibilities as assigned
REQUIREMENTS:
- Bachelor's degree in English, Communications, Journalism, Marketing, or a related field required
- Ability to translate complex or regulated information into clear, user-centered language
- Experience collaborating with product, design, and marketing teams through content contributions
- Experience supporting content standards, including voice, tone, and style guidelines
- Comfort presenting recommendations and incorporating stakeholder feedback
- Hands-on experience with enterprise CMS platforms, preferably Drupal, and collaboration tools including JIRA, Confluence, Asana and Figma
- Working knowledge of Google Analytics and Power BI to inform content improvements
The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.
This role is an exempt position, and the salary range for this position is $74,160-$98,318. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.
We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.
THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION
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