Information Technology Jobs in Ladson

Job Description Summary

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Job Description

• 
  
• Provide compassionate and dedicated care to patients in a primary care setting.
  
• Assist physicians and other healthcare professionals in delivering high-quality patient care.
  
• Perform various clinical tasks, including taking vital signs, administering vaccinations/medications, and collecting samples.
  
• Prepare exam rooms and equipment for patient visits.
  
• Maintain accurate and up-to-date patient records.
  
• Communicate effectively with patients, families, and other healthcare team members.
  
• Follow all safety and infection control protocols.
  
• Adhere to all HIPAA regulations and maintain patient confidentiality.
  
• Maintain a clean and organized work environment.
  
• Continuously strive for excellence in patient care and quality improvement.
  
• Attend trainings and stay up-to-date on industry developments and best practices.
  
• Display a professional and positive attitude towards patients and colleagues.
  
• Collaborate with other members of the healthcare team to provide comprehensive care for patients.
  
• Demonstrate a strong understanding of healthcare regulations and compliance standards.
  
• Act as an advocate for patients and provide emotional support when needed.
  
• Assist in scheduling and coordinating patient appointments.
  
• Handle administrative tasks, such as answering phone calls and managing patient records.
  
• Actively participate in team meetings and contribute ideas for improving processes and patient care.
  
• Adhere to all ethical standards and codes of conduct in the healthcare profession.
  
• Serve as a role model for other healthcare professionals in terms of professionalism and dedication to patient care.
  

Additional Job Description

CMA I Required Minimum Training and Education: High school diploma or equivalent.  Completion of an accredited medical assisting program with one year of patient care experience preferred.

CMA Required Licensure, Certifications, Registrations:  Must be certified through American Medical Technologist (AMT), American Association of Medical Assistants (AAMA), National Healthcareer Association (NHA), National Association of Healthcare Professionals (NAHP), Medical Career Assessments (MedCA), National Center for Competency Testing (NCCT), or National Association for Health Professionals (NAHP). Current American Heart Association (AHA) Basic Life Support (BLS) certification or American Red Cross BLS for Healthcare Providers certification is required.

Physical Requirements: Continuous requirements are to perform job functions while standing, walking and sitting. Ability to bend at the waist, kneel, climb stairs, reach in all directions, fully use both hands and legs, possess good finger dexterity, perform repetitive motions with hands/wrists/elbows and shoulders, reach in all directions. Ability to be qualified physically for respirator use, initially and as required.  Maintain 20/40 vision corrected, see and recognize objects close at hand and at a distance, work in a latex safe environment and work indoors.  Frequently lift, lower, push and pull and/or carry objects weighing 50 lbs (+/-) unassisted, exert up to 50 lbs of force, lift from 36” to overhead 25 lbs.   Infrequently work in dusty areas and confined/cramped spaces. 

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here:

**The successful JD applicant will reside in the North Carolina or South Carolina area**

Do you enjoy building solid internal and external relationships resulting in growth?

Do you enjoy collaborating cross-functionally to deliver on common goals?

About our Team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.

About the Role

As a Solutions Consultant, you'll provide education and support, build preference, and drive usage of our solutions. You will retain and grow revenue within assigned accounts and/or territory while building solid relationships within accounts. You will also understand customer needs, provide high-quality consultation, and generate leads.

Responsibilities

• Providing consultative services to legal customers and prospects ensuring maximized use and understanding of LexisNexis products
• Collaborating with sales partners on preference, driving strategy, and developing strategic account plans
• Identifying and sharing leads and opportunities with sales partners and/or Product Specialists
• Conducting competitor research, analyzing findings, and sharing information with Product, Segment and Marketing
• Communicating credibly with clients to understand their challenges and provide guidance, education, and consultation to help improvement
• Collecting feature and function requirements from customers and communicate to appropriate product team members
• Utilizing all required processes, tools and systems

Requirements

• Have a Juris Doctorate
• Display excellent verbal and written communication skills
• Have the ability to build solid relationships internally and externally
• Have proven training and/or sales experience
• Experience performing simple and complex research assignments
• Display impressive organizational skills
• Be able to travel up to 50% of the time

Work in a way that works for you

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

Strong staffing Support when it matters most. Technology and tools that streamline patient monitoring and communication to help you work more efficiently. Robust supply chains to keep you fully equipped. Ongoing clinical education to improve your skills. As a Registered Nurse at HCA Healthcare Trident Hospital, you’ll have all the staffing support, technology and resources you need to deliver safe, high-quality care—so you can focus on what you do best.

In collaboration with the patient, the patient’s family, and other members of the health care team, the Float Pool Registered Nurse is responsible for assessing, evaluating, planning, implementing, and coordinating a treatment plan and achieving the goals of the Med Surg and/or ICU nursing departments. You serve as a key position of the assigned team and will hold responsibility for achieving positive patient and departmental outcomes.

What you will do in this role, based on your float area:

• You will float between both Trident Medical Center and Summerville Medical Center 
• You will maintain overall accountability/responsibility for assigned patients.
• You will understand patients with critical illness and vent management if in the ICU. You will have the ability to respond to Code Blue within the facility and initiate protocol, special procedures and cardiac monitoring.
• You will manage efficient flow of patients including screening, preparation for exam, providing general nursing care, and arranging or testing and admissions.
• You will instruct patients and families regarding medications and treatment instructions.
• You will maintain and review patients’ records including posting tests and examination results.
• You will administer medications in accordance with physician orders.
• You will check rooms daily for necessary supplies.
• You will respond to and refer incoming telephone calls (may include phone triage when needed).

• Basic Cardiac Life Support must be obtained within 30 days of employment start date
• (RN) Registered Nurse
• Associate Degree

Benefits

HCA Healthcare Trident Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location

Trident Health is a 445-bed HCA Healthcare hospital system comprised of two acute care hospitals, Trident Medical Center and Summerville Medical Center and three freestanding emergency departments, Brighton Park Emergency, Moncks Corner Medical Center and Centre Pointe Emergency.

We provide care to nearly 375,000 South Carolina Low country residents each year. Every day Trident Health's more than 2,600 employees, more than 500 physicians and more than 130 volunteers are dedicated to fulfilling our mission.

"Nurses play a pivotal role and are the backbone of healthcare delivery. At HCA Healthcare, we are dedicated to ensuring nurses have necessary tools and resources to provide world-class patient care, advocating for the profession and helping to shape the future of nursing."

Sammie Mosier, DHA, MA, BSN, NE-BC

Senior Vice President and Chief Nursing Executive, HCA Healthcare

If growth and continued learning is important to you, we encourage you to apply for our RN Float Pool opening. Our team will promptly review your application. Highly qualified candidates will be contacted for interviews. Unlock the possibilities apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Strong staffing Support when it matters most. Technology and tools that streamline patient monitoring and communication to help you work more efficiently. Robust supply chains to keep you fully equipped. Ongoing clinical education to improve your skills. As a Registered Nurse at HCA Healthcare Trident Hospital, you’ll have all the staffing support, technology and resources you need to deliver safe, high-quality care—so you can focus on what you do best.

In collaboration with the patient, the patient’s family, and other members of the health care team, the Float Pool Registered Nurse is responsible for assessing, evaluating, planning, implementing, and coordinating a treatment plan and achieving the goals of the Med Surg and/or ICU nursing departments. You serve as a key position of the assigned team and will hold responsibility for achieving positive patient and departmental outcomes.

What you will do in this role, based on your float area:

• You will float between both Trident Medical Center and Summerville Medical Center 
• You will maintain overall accountability/responsibility for assigned patients.
• You will understand patients with critical illness and vent management if in the ICU. You will have the ability to respond to Code Blue within the facility and initiate protocol, special procedures and cardiac monitoring.
• You will manage efficient flow of patients including screening, preparation for exam, providing general nursing care, and arranging or testing and admissions.
• You will instruct patients and families regarding medications and treatment instructions.
• You will maintain and review patients’ records including posting tests and examination results.
• You will administer medications in accordance with physician orders.
• You will check rooms daily for necessary supplies.
• You will respond to and refer incoming telephone calls (may include phone triage when needed).

• Basic Cardiac Life Support must be obtained within 30 days of employment start date
• (RN) Registered Nurse
• Associate Degree

Benefits

HCA Healthcare Trident Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location

Trident Health is a 445-bed HCA Healthcare hospital system comprised of two acute care hospitals, Trident Medical Center and Summerville Medical Center and three freestanding emergency departments, Brighton Park Emergency, Moncks Corner Medical Center and Centre Pointe Emergency.

We provide care to nearly 375,000 South Carolina Low country residents each year. Every day Trident Health's more than 2,600 employees, more than 500 physicians and more than 130 volunteers are dedicated to fulfilling our mission.

"Nurses play a pivotal role and are the backbone of healthcare delivery. At HCA Healthcare, we are dedicated to ensuring nurses have necessary tools and resources to provide world-class patient care, advocating for the profession and helping to shape the future of nursing."

Sammie Mosier, DHA, MA, BSN, NE-BC

Senior Vice President and Chief Nursing Executive, HCA Healthcare

If growth and continued learning is important to you, we encourage you to apply for our RN Float Pool opening. Our team will promptly review your application. Highly qualified candidates will be contacted for interviews. Unlock the possibilities apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

General Dentist Opportunity in Summerville, South Carolina

Join the thriving community of Summerville, South Carolina, as a key member of this brand-new Heartland Dental supported office. Our commitment to exceptional patient care, cutting-edge technology, and professional growth makes us unique, just like the community we serve.

• Exciting New DeNovo Opportunity: Join a brand-new office (DeNovo) and be part of the exciting journey from the beginning. Learn more about our new offices and the extensive support you will receive with this opportunity at /DeNovo

• State-of-the-Art Facility: Our brand-new office Dental Care on Central is equipped with high-tech tools, including the Wave One Endo rotary system, Kodak/Carestream digital imaging, Dentrix Dental software, and an iTero Scanner. Experience dentistry at its finest with the latest advancements in technology. 

• Unmatched Support: With the guidance of a practice manager, a highly trained on-site team, and the vast network of experts across the nation, you'll be seamlessly connected to all the resources and support of Heartland Dental.

Why Choose Heartland Dental?

As the leader of your supported office, you'll enjoy unparalleled support to deliver exceptional lifetime patient care.

Here is what sets us apart:

• Full Clinical Autonomy: Enjoy a work environment that fosters full clinical autonomy. We believe in empowering our supported Doctors to make decisions that best serve their patients and contribute to their professional growth.

• Founded by a Doctor, for Doctors: Heartland Dental, founded by a doctor for doctors, holds a mission to support dentists and their teams. Be part of a network that prioritizes delivering the highest quality dental care and experiences to the communities we serve.

• Unparalleled Educational Offerings: Elevate your clinical skills with unparalleled educational offerings. Our commitment to continuous learning ensures that you stay ahead in the ever-evolving field of dentistry.

• Robust Mentorship Program: Tap into a robust mentorship program and connect with a network of over 2800 supported doctors. Benefit from the collective wisdom and experience of a vast professional community.

• Work-Life Balance: Enjoy a schedule that inspires work-life balance, competitive benefits, discretionary paid time off, and the opportunity to earn unlimited compensation.

• Community Investment and Legacy Building: Lead your ideal practice, invest in your community, and leave a lasting legacy. We believe in creating a positive impact not only within our offices but also in the communities we serve.

• Collective Strength of Heartland Dental: Being part of the largest network of doctors means you have unparalleled access to resources, technology, and collaboration opportunities. Experience the strength and support that comes with being part of Heartland Dental..

Join Heartland Dental, where your leadership is celebrated, your growth is prioritized, and your legacy is nurtured. Be part of a network that thrives on excellence, innovation, and a shared commitment to exceptional patient care.

What You’ll Gain:

• Discretionary Personal Time Off (PTO): Maintain a healthy work-life balance with the freedom to take the time you need, ensuring you stay refreshed and energized.

• Competitive Compensation: A guaranteed base salary with uncapped earning potential ensures financial stability and the opportunity to excel in your career.

• Elite Clinical Skills Development: Immerse yourself in world-class education programs designed to hone your clinical skills and elevate your career.

• Mentorship Excellence: Access an expansive network of mentors offering personalized 1:1 mentorship support. Our commitment to your growth extends beyond the clinical realm, providing valuable networking opportunities to foster professional and personal relationships.

• Advanced Professional Accreditation: Enroll in the Doctor Mastery Program to earn your Fellowship in the Academy of General Dentistry (FAGD), expanding your service offerings and enhancing your professional standing.

• Comprehensive Benefits Package: Enjoy competitive benefits including health insurance and retirement savings plans, ensuring your well-being and financial security.

• Wealth Building Opportunities: Participate in Heartland Dental stock offerings, allowing you to build wealth as you contribute to the success of our dynamic organization.

• Cutting-Edge Technology: Operate with the latest technology, supplies, and labs, ensuring you’re always equipped to provide the highest quality care.

What We’re Looking For:

• DDS/DMD Degree: Possess a Doctor of Dental Surgery (DDS) or Doctor of Dental Medicine (DMD) degree, along with an active and unrestricted license in the state of South Carolina. 

• Dedication to Excellence: A passion for delivering comprehensive, patient-centered care with a commitment to fostering trust and comfort.

• Commitment to Continuous Learning: Exhibit a strong desire to continue learning and expanding clinical skills to meet the evolving needs of patients. We foster an environment that encourages professional growth and development. 

• Credentialing with Dental Insurance Plans: Ability and willingness to become credentialed with various dental insurance plans, ensuring seamless and comprehensive coverage for our patients. 

Physical Requirements: 

• Essential Duties Performance: Demonstrate the ability to perform essential duties satisfactorily, with or without reasonable accommodation. We are committed to providing accommodations that enable individuals with disabilities to excel in their roles. 

• Versatility in Sitting and Standing: Expect prolonged periods of sitting and standing, adapting to the dynamic nature of dental practice. 

• Physical Stamina: Capable of lifting and carrying up to 45 pounds when necessary, ensuring your physical stamina aligns with the demands of the role. 

• Virtual and In-Person Training: Availability to attend periodic virtual training sessions (or in-person when required) throughout the year. We prioritize ongoing education to enhance your skills and keep you at the forefront of industry advancements. 

• Tuberculosis (TB) Testing: As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in the state of FL & TN.

At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion.  We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment. 

The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.

By applying, you consent to your information being transmitted to the Employer by SonicJobs.
See Heartland Dental Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at

Customer Care Manager

Location: Charleston, SC (On-site preferred)

Salary Range: $90,000 – $100,000

Position Overview

We are seeking an experienced and strategic Customer Care Manager to lead a multi-brand Customer Care function across all customer touchpoints. This role is responsible for delivering an exceptional end-to-end customer experience, driving service excellence, supporting retention efforts, and continuously improving service operations in a fast-growing, customer-focused environment.

The ideal candidate is a customer-first leader who thrives in scaling operations, managing distributed teams, and leveraging technology — including AI — to enhance support performance and customer satisfaction.

Key Responsibilities

• Lead in-house Customer Care teams and oversee performance of offshore/outsourced partners across multiple sites.
• Build and develop a high-performing team through hiring, coaching, performance management, and clear KPI alignment.
• Foster a customer-first culture centered on empathy, accountability, and solution-oriented service.
• Oversee forecasting, workforce planning, and departmental budget management.
• Ensure consistent, high-quality support across all channels (phone, email, chat, etc.).
• Manage escalations and complex customer cases as needed.
• Monitor reviews, feedback, and satisfaction metrics to identify trends and improvement opportunities.
• Develop and optimize service policies, workflows, and operational processes to drive efficiency and quality.
• Partner cross-functionally with Operations, Logistics, Product, Quality, and Supply Chain to resolve delivery, warranty, and product-related issues.
• Own CRM platform accuracy, integration, and optimization — including systems integrated with Shopify.
• Collaborate with third-party vendors supporting CRM/AI tools, assembly services, product support, delivery updates, and returns.
• Contribute to customer experience strategy and long-term growth planning.
• Prepare performance reporting and customer insights for senior leadership.
• Scale Customer Care structure and operations to support business growth initiatives.

What Success Looks Like

• High customer satisfaction and loyalty metrics
• Improved service quality, efficiency, and resolution times
• Strong customer retention and advocacy
• Effective collaboration across teams and vendor partners
• Scalable and sustainable support infrastructure

Required Qualifications

• 5–8+ years of Customer Care / Customer Service experience
• 3+ years leading multi-site or distributed teams (including offshore teams)
• Experience managing teams against KPIs in a collaborative, non-competitive environment
• Strong understanding of customer service metrics and operational performance management
• Experience with CRM platforms, including systems integrated with Shopify
• Demonstrated experience leveraging AI or advanced support technologies
• Excellent communication, decision-making, and conflict-resolution skills
• Ability to manage multiple priorities in a fast-paced, growth-oriented environment

Preferred Qualifications

• Experience in e-commerce, consumer products, furniture, or home goods industries
• Experience scaling Customer Care operations during periods of growth
• Experience with Gorgias CRM
• Strong data-driven decision-making background

Core Competencies

• Customer-first mindset
• Strategic thinking with strong execution capabilities
• Leadership and team development
• Data-driven decision making
• Cross-functional collaboration
• Continuous improvement orientation

Airgroup Corporation, a division of Radiant Logistics, specializes in providing Domestic and International supply chain solutions. The company offers expedited and economy transportation, distribution services, and advanced technology to optimize the logistics experience. With over 100 strategically located logistic centers across the globe, Airgroup is well-positioned to support diverse transportation and warehousing needs. Their dedicated team of experienced logistics professionals ensures reliable and efficient service for their clients.

This is a full-time on-site role located in Summerville, SC, for a Freight Forwarder. The position involves managing the logistics of freight transportation, collaborating with clients, and ensuring timely and accurate shipment processing. Daily responsibilities include coordinating export activities, handling customer inquiries, and managing freight forwarding operations to meet service standards and client expectations.

• Strong knowledge and experience in Freight Forwarding and Freight Transportation
• Proficiency in Export management and handling International logistics processes
• Excellent Customer Service skills to interact with clients professionally and efficiently
• Ability to manage Forwarding operations and ensure accurate shipment documentation
• Problem-solving skills, organizational abilities, and attention to detail
• Familiarity with logistics technology and software systems is a plus
• Strong communication and interpersonal skills to work collaboratively within teams

Company Description

Freight Flex is an Independent Agent-based brokerage specializing in FTL, Expedited, Drayage, and Transloading services across the United States, Canada, and Mexico. As a mission-driven company, we combine expert logistics with cutting-edge technology to deliver fast, transparent quoting, straightforward pricing, and a network of reliable carriers. More than just transporting goods, Freight Flex is dedicated to simplifying supply chains and accelerating business growth by providing seamless support for both shippers and carriers. Our culture thrives on collaboration, innovation, and delivering exceptional results for our customers.

Role Description

This is a full-time, on-site role for a Sales Account Executive based in the Charleston, SC. The Sales Account Executive will identify and develop new business opportunities, foster strong relationships with clients, and manage accounts to drive revenue growth. Responsibilities also include negotiating contracts, monitoring shipment processes, ensuring client satisfaction, and collaborating with internal teams to optimize transportation solutions. This role requires excellent communication and organizational skills, along with a passion for providing top-tier customer support in the logistics industry.

What You’ll Do:

• Work to close new business for the company through inside and outside sales.
• Grow new and existing accounts using our processes and your own customer service methods.
• Respond to client escalations to solve client issues quickly and ensure smooth operations at origin and destination. Handle client issues that require advanced industry knowledge.
• Collaborate with your team members and external partners to ensure the success of the shipment life cycle.
• Step in to fill gaps in the process or implement improved processes as needed.

Qualifications

• Proficiency in Negotiation, Problem Solving, and Business Development
• Strong skills in Communication, Organization, and Time Management
• Self-motivated and capable of working in a fast-paced, results-driven environment
• Familiarity with logistics technology platforms and tools is a plus
• Bachelor’s degree in Business Administration, Supply Chain Managment, Logistics, or a related field is preferred

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid time off
• Parental leave
• Life insurance
• Supplement Insurance
• Career Growth Opportunities

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

The System Director, Patient Access participates in the development and design of the system-wide system access and provider engagement strategy and is responsible for the execution of the system access program. Physician Partners and ancillary services access are broad access transformation initiatives addressing patient experience, contact center operating model redesign, and Customer Relationship Management (CRM) with digital capability enablement. The effort to maintain an enterprise contact center and integrate new patient engagement technologies will require significant provider support.

The System Director, Patient Access will champion this effort by working directly with the medical group team and serving as the clinical voice for the end to end program with a specific focus on booking scripts and guidelines and patient triage functionality initiative addressing patient experience, contact center operating model redesign, and CRM with digital capability enablement. The effort to maintain an enterprise contact center and integrate new patient engagement technologies will require significant provider support

Essential Job Functions

• Under the direction of RSFH leadership, the Clinical Access Review will be responsible for the implementation of the provider-directed changes within the Contact Center and digital solution, including managing scope, milestones, resources, and dependencies.
• Help build organizational ownership and accountability for solutions across all providers of RSFH, through engagement with key RSFH clinical leadership stakeholders and facilitation of socialization and adoption efforts.
• Facilitate patient triage workflows at either the Physician Partners practice or through a central nurse triage program.
• Engage with front-line providers to understand what the practices need from the contact center and to establish support for changes stemming from the program.
• Identify and escalate risks and issues raised by providers and operations leaders in the Engagement Contact Center (ECC) or call centers.
• Lead the clinical content areas of the access program. This would include oversight of booking scripts, booking guidelines, and their relationship to scheduling templates, as well as helping to suggest and/or implement new, innovative uses of the digital platform.
• Establish and monitor clinical metrics of success for the program.
• Co-lead and participate in key program sessions from executive planning through design, build, and deployment.
• Provide clinical insight and recommendations as necessary across all program workstreams to drive revenue growth, operational efficiency, and improved customer experience.
• Provide clinical oversight to the operational quality assurance programs in the contact centers.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job

Essential Qualifications

• Required Education: Bachelor’s in healthcare administration or nursing related field. Master’s in healthcare administration or nursing related field preferred
• Required Experience: 10 years of experience in outpatient clinical practice and 2 years in a clinical operations role, preferably a leadership role in a highly matrixed organization.
• Experience with EPIC (preferred)

Skills & Knowledge

• Enterprise contact center operations (healthcare-focused)
• Scheduling optimization & access management
• Patient access transformation initiatives (end-to-end access redesign)
• CRM platforms with digital patient engagement (e.g., online scheduling, omnichannel access)
• Clinical content governance within digital and call center tools
• Epic (preferred) – scheduling, ambulatory workflows, access-related modules
• Clinical and operational metrics
• Program and change execution
• Operational quality assurance frameworks within call/contact centers
• Ability to connect clinical access decisions to Revenue growth, Provider productivity, Operational efficiency, and Patient satisfaction outcomes
• Enterprise mindset across a highly matrixed organization
• Ability to build ownership and accountability across diverse provider groups
• Skilled in facilitating adoption, not just designing solutions
• High tolerance for ambiguity and transformation-related tension
• Credibility with physicians and advanced practice providers
• Ability to serve as the “clinical voice” for access transformation
• Strong provider engagement and relationship-building skills
• Comfort navigating clinical resistance and driving adoption
• Exceptional executive-level communication (clinical → operational → technical translation)
• Ability to facilitate cross-functional sessions from planning through deployment
• Clear, confident communicator with frontline staff, clinical leaders, and executives
• Strong listening and synthesis skills—turning provider feedback into scalable solutions
• Strong risk identification and escalation judgment
• Pragmatic decision-making under high stress and fluctuating workloads
• Ability to balance standardization vs. local clinical nuance
• High emotional intelligence and situational awareness
• Resilient, adaptable, and steady during complex implementations
• Comfortable with influence without direct authority
• Strong sense of accountability and follow-through

Details & requirements for this opportunity:

• Dates of Coverage: As Soon As Possible-Ongoing
• Schedule: 13.5 Hour Shifts
• Job Setting: Hospital
• Types of Cases: General Anesthesia, Peds: GI, Ophthalmology, Plastics, Dental, No: Burn, Hearts, or Neuro
• Credentialing Timeframe: 60 days to credential
• Must Have an Active South Carolina License or compact
• Must have 1 year of experience working with Pediatrics

AMN Healthcare is a digitally enabled workforce solutions partner focused on solving the biggest challenges affecting healthcare organizations today. We offer a single-partner approach to optimize labor sources, increase operating margins, and provide technologies to expand the reach of care.