Information Technology Jobs in Java Village New York

Location: New York 

Reports To: Production Manager / VP of Production and Sourcing 

Department: Production and Sourcing 

Duration: 10 weeks (June 15 – August 31, 2026) 

Schedule: 32 hours/week (9am–5pm, Monday–Thursday) 

Job Overview 

The Production Intern will support the Production & Sourcing team during our peak production season. This is a hands-on role providing exposure to global apparel manufacturing, vendor management, and supply chain operations at a fast-growing sportswear brand. The ideal candidate will gain practical experience in production coordination, quality assurance, and cross-functional collaboration while contributing to critical production deadlines. 

Key Responsibilities 

• Assist Production team with purchase order tracking, WIP updates, and production status reporting. 
• Communicate daily with internal and external partners regarding sample development, production timelines, and delivery information. 
• Support real-time coordination of strike-off and samples, requiring detailed documentation. 
• Coordinate proto and fit sample arrivals, ensuring accurate documenting.  
• Assist with incoming and outgoing parcels and check in production samples as they are delivered 
• Help with sample measuring.  
• Help organize and maintain the production fit area and sample closet. 
• Maintain and organize costing records and style information documentation when needed. 
• Support HTS code assignments and compliance documentation for customs and country of origin requirements.  
• Assist with creating and formatting Excel charts, linesheets, and production reports.  
• Assist Studio Manager and Production Coordinator in arranging shipments to factories 
• Prepare and communicate agendas for cross-functional team meetings and attend as needed. 
• Perform other duties as required to support production team during peak season. 

Who You Are 

• Undergraduate Junior or Senior or graduate with a degree in: Fashion Design, Management, Production, or Technical Design. 
• Available Monday – Thursday 9-5.  
• Extremely detail-oriented with excellent organizational abilities and ability to manage multiple priorities. 
• Proactive and self-motivated with ability to work independently and take initiative 
• Strong written and verbal communication skills; comfortable working with international partners across time zones 
• Genuine interest in sportswear, fashion, or apparel manufacturing industry 
• Positive attitude, self- starter.  
• Prior internship or work experience in fashion, retail, or operations is a plus but not required 

Compensation 

$20/hour 

This position is based in New York and requires in-office attendance Monday through Thursday.  

PLM Assistant | French Connection

G-III Apparel Group

Success Profile:

The PLM Assistant is the PLM expert on the French Connection team. Initiates and manages all styles being bought in PLM or sales/production/technical design teams in order for them to be made into tech packs. Hardworking, hands-on, with the technical know-how to navigate through PLM and manage data, including style information, measurements, fit evaluations, construction, and more.

Reporting to: Fashion Design Manager

Brand/Product Focus: French Connection

Location (On-Site): New York City, Midtown Manhattan – Fashion District

Key Accountabilities:

Product Lifecycle Management:

• Owns the Gerber YuniquePLM data entry process from Tech Pack initiation to style building, BOMS, and edits for French Connection
• Complete tech packs for all purchase orders that go out for lines and special buys
• Make updates and corrections to tech packs if anything needs to be altered
• Communicates cross-functionally to other departments to ensure styles bought flows forward from PLM to production platforms seamlessly
• Maintains communication and check- ins with factories and teams to ensure product life cycle efficiency
• Daily communications with overseas factories

Gerber YuniquePLM:

• Serves as the Gerber YuniquePLM link between the Design and Production teams for all issues related to Gerber YuniquePLM
• Updates Gerber YuniquePLM with any changes after fitting to ensure accuracy
• Inputs changes, as appropriate, to ensure style/SKU accuracy and follows up with teams/factories with confirmation

Trim Development:

• Partners with Design team for trim development and trim approvals
• Organize trim approval records

Education and Experience:

• 1 year+ of experience with PLM in school, internships or professionally, required
• PLM system technical skill proficiency, required
• College degree or equivalent combination of education and/or experience, required

Skills and Behaviors:

• Working knowledge and understanding of fashion, design, development process, required
• Technical skill proficiency using MS Office: Excel, Word PowerPoint
• Technical skill proficiency using CAD and Adobe Creative Suite: Illustrator, Photoshop, an asset
• Strong project management and multi-tasking skills with critical attention to detail
• Confident, engaging interpersonal, verbal and written communication skills
• Motivated to work in a high energy environment at the speed of fashion with ever-changing priorities
• Ability to work independently and work to meet multiple deadlines, proactive and responsive to unexpected problems
• Organized with keen attention to detail and follow through
• Ability to maintain focus and productivity in a fast-paced environment operating at the speed of fashion
• Ability to build and maintain relationships with other departments as well as vendors and other overseas office

What We Offer

• Competitive compensation
• Comprehensive medical, dental, and vision benefits
• 401(k) with company match
• PTO and paid holidays
• Employee discounts across G-III brands
• Career growth opportunities within a global fashion organization
• A collaborative, innovative environment working with industry-leading brands

The pay range for this position is: $26.45 per hour/$55,000 per year (Annualized salary is based on a 40 hour work week) - $28.85 per hour/$60,000 per year (Annualized salary is based on a 40 hour work week)

Please note that the foregoing compensation information is a good-faith assessment associated with this position only and is provided pursuant to the New York City Salary Transparency Law.

About G-III Apparel Group, Ltd.

G-III excels at bringing excitement and confidence to customers through the fashion we create. We are global experts in design, sourcing, manufacturing, distribution, and marketing, enabling us to fuel the growth of a substantial portfolio of brands. With more than 30 licensed and owned brands—including some of the most sought-after names in global fashion—our success is driven by our entrepreneurial spirit and deep industry relationships.

G-III’s owned brands include DKNY, Karl Lagerfeld Paris, Donna Karan, Vilebrequin, Sonia Rykiel, G.H. Bass, Bass Outdoor, Andrew Marc, Eliza J., GIII Sports and more. G-III has fashion licenses under Calvin Klein, Tommy Hilfiger, Cole Haan, Dockers, Guess?, Kenneth Cole, Levi’s, Vince Camuto, Margaritaville, and more. G-III also operates retail stores for the DKNY, Karl Lagerfeld Paris, and Donna Karan brands.

Technical Designer (Woven Development + Sweater Production)

Overview

We’re looking for a Apparel Technical Designer to own fit and technical execution from development through production, with clear category responsibility and strong internal leadership.

This role partners closely with our overseas production/PD manager while leading the technical process internally with our U.S.-based team.

Key Responsibilities

- Own garment fit and technical accuracy from development through production for woven styles

- Responsible for sweater technical design during the production phase, ensuring specs, fit, and approvals are accurate and consistent through bulk

- Start all tech packs and finalize them for handoff to overseas factories

- Send Techpacks and manage communication directly with factories, ensuring they have all necessary information, updates, and approvals

- Lead fittings, provide clear corrections, and ensure consistency from proto through TOP

- Create and maintain specs, grading, and construction details across all styles

- Partner with the overseas production/PD manager, who manages timelines and delivery, while you ensure all technical and fit information is accurate and complete

- Serve as the internal technical lead, working closely with the creative woven designer and sweater designer to translate design intent into production-ready garments

- Communicate fit comments, construction updates, and technical changes clearly and proactively to overseas partners

Ownership & Expectations

- Responsible for ensuring fit integrity from development through production

- Must be highly organized and able to independently prioritize workload based on style importance, business needs, and timing — without waiting to be directed on what to tackle next

- Own communication flow with factories on all technical and fit matters

- Comfortable balancing hands-on technical work with internal leadership and cross-functional collaboration

- Able to identify issues early and proactively drive resolution

Ideal Profile

- Strong experience in woven and sweater categories

- Confident leading fittings and making independent fit decisions

- Detail-oriented with exceptional follow-through

- Comfortable collaborating across time zones with overseas partners

- Able to learn and adapt quickly to new systems, tools, or software

- Thrives in a lean, entrepreneurial environment where initiative and accountability matter

Freelance Production Assistant

Client Overview: American clothing and accessories retailer.

Position Overview: Coordinate information for development of new styles from concept to production via interaction with internal and external cross functional partners and across all International channels.

Responsibilities:

• Partner with Design to drive trends/concepts to executable samples by working with factories
• Work with Design to select fabrics and trims to meet Design aesthetics, price points, and quality needs
• Ensure compliance to T&A calendar and major milestones by working with cross-functional team; elevate issues to Manager/Director as needed
• Gather data and report development ratios to agreed to levels while meeting roadmap needs
• Adhere to sourcing strategy by partnering with Production Director before placing sample request in overseas factories
• Allocate samples and source raw materials from appropriate factories and mills
• Actively participate in key milestone meetings with Design, Production, and Merchants
• Work on alternative solutions so garments meet cost requirements from initial thru final costing; review options with Manager/Director
• Interface with cross functional team members to ensure approval deadlines are met
• Ensure T&A calendar and Seasonal Milestones are being met and elevate to supervisor as needed, encompassing: PLM deadline, merchant call dates, merchant PO issuance, pattern and graphic art send dates
• Procure, review and assess new cost quotes, analyze history and elevate costing challenges to supervisor for costing options/ negotiations
• Communicate daily with overseas vendors regarding style development, production and delivery information
• Review outstanding issues on Production Status, take action accordingly and elevate to Supervisor as needed
• Work with Buyers/ Planners on garment cost, buys, production planning, liabilities and delivery
• Sample tracking for both milestones and bulk making sure vendors adhere to sample due dates to support milestone meetings as well as bulk production timelines.
• Help to develop and improve tracking and record keeping systems

Qualifications:

• Bachelor's degree in Fashion Merchandising, Business, or equivalent
• 2-3+ years related experience
• Ability to act as liaison between many departments and possess excellent communication and analytical skills
• Must be detail oriented, computer literate, and able to multitask as well as have a high sense of urgency

JOB TITLE: Assistant Designer, Footwear

REPORTS TO: Senior Designer, Footwear

SUMMARY: This role will support the Footwear Team on all aspects of the product life cycle from concept to final development. This candidate will be actively engaged in brand-appropriate research to aid the design team in development for the season. The role requires a candidate with strong organizational skills, technical foundation, an eye for proportion and materials and excellent sketching skills – both by hand and digitally.

This candidate will liaise cross functionally to ensure detailed communication on all design information and will assist in preparation for all milestone meetings ensuring accuracy, feasibility and aesthetic excellence through the process.

POSITION RESPONSIBILITIES includes but are not limited to:

• Assist in design and development of footwear concepts across multiple categories (from concept sketch through prototyping to final sample) development should include: last research, vintage research, swatches/mock up developments, material research, sketches and fabric manipulation.
• Create detailed design sketches, renderings and technical drawings for presentations and factory handovers
• Prepare and update tech packs, wall charts and design specifications with accuracy and clarity
• Support material, color and trim research; contribute to seasonal mood boards and design presentations
• Collaborate with product development to ensure design intent is maintained through prototyping, sampling and production
• Participate and support Senior Designer in preparation of all fittings, prototype reviews and design revisions; making sure to take accurate notes and help with corrections on prototypes and samples
• Maintain organized digital and physical design archives and sample library and assist in presentation preparation for milestone meetings
• Collaborate and communicate with cross functional teams internally to ensure transparency on design details and collection overviews
• Prepare updated information on all design developments for weekly design ops meetings
• Under the guidance of the Designer prepare solutions or supplemental ideas/ concepts where necessary that are in accordance with the seasonal line plan.
• Work on any additional projects as requested by the Designer.

POSITION REQUIREMENTS:

• BA or BFA specialized in Footwear
• 1-3 years experience in footwear designer capacity
• Detailed flat sketching skills (digital and by hand)
• Detailed knowledge of shoe making and construction
• Detailed knowledge material capabilities as applied to footwear
• Excellent time management, organizational and interpersonal skills
• Ability to prioritize and manage workload with multiple deadlines
• Excellent communication skills
• Strong ability to present ideas
• Strong Adobe Photoshop, Illustrator and InDesign skills
• Enthusiasm to bring new energy into design process

We are an Equal Opportunity Employer M/D/F/V

In compliance with the New York City salary transparency requirements, the potential salary for this position is $60,000, which represents a range commensurate with experience, knowledge, and skills required.

Part-Time / Regular
$17.17 - $19.00 Hourly

The YMCA of Greater New York is here for all New Yorkers to empower youth, improve health, and strengthen community. Founded in 1852, today the Y serves a diverse population of more than half a million New Yorkers who learn, grow, and thrive through programs and services at our 24 branches. Community is the cornerstone of the Y. Together, we connect active, engaged New Yorkers to build stronger communities.

The Flatbush YMCA is seeking a Member Experience Representative who, under the direct supervision of the Membership Sales & Engagement Director, will provide a positive experience in person and by telephone to all constituents of the Flatbush YMCA. The Member Experience Representative will provide a high-quality member experience by building relationships in order to meet the needs of our constituents. In addition, they will efficiently and accurately process all transactions, including facility access, memberships, and program registrations.

• Enthusiastically greet and welcome everyone who enters the Branch with a smile as quickly as they enter as possible (staff says hello first!).
• Provide a positive experience with every interaction, in person and over the telephone.
• Answer the telephone with a smile in a friendly and inviting manner, using the standard YMCA greeting.
• Offer all guests and prospective members a tour of the facility.
• De-escalate difficult situations according to Y standards and utilize the 4 A's (Apologize, Ask, Acknowledge, Act).
• Dialog with any member that is considering cancelling their membership to provide information to the Membership Sales & Engagement Director.
• Make valuable use of any downtime by working on additional assignments.

• Arrive promptly for each scheduled shift with a positive attitude and a high level of energy.
• Wear your staff uniform and visible name tag.
• Use professional communication to engage constituents in the Y.
• Conduct yourself as a team player and support co-workers and all staff at all times, in speech and in actions.
• Conduct yourself according to the YMCA values of caring, honesty, respect, and responsibility.

• Attend and successfully complete training on our customer management software within 30 days of employment.
• Take initiative for your personal and professional development by taking advantage of the opportunities the Y presents, formal and informal.
• Attend any training relevant to the position as assigned by your supervisor.

• Scan all members and program participants into the facility access system and ensure a photo is on file for every member to ensure safety and security for all.
• Answer telephone inquiries and collect contact information of callers so that we can follow up with prospective members and program participants.
• Transfer membership inquiries to the Membership Sales & Engagement Director when appropriate.
• Process program registrations with a focus on engagement in the programs (provide necessary information).
• Be knowledgeable of all facility and program offerings in order to provide information to members and prospective members.
• Accurately process all transactions, including membership, program registrations, facility access, and guest/resident room reservations, if applicable.
• Reconcile end-of-shift reports for accurate cash handling.
• Take adequate time with each constituent (do not rush).
• Efficiently process guest passes according to guest pass policies.
• Pass along important information that occurred during your shift to the Membership Sales & Engagement Director.

• High School diploma or equivalent. College Credits preferred.
• One (1) to two (2) years of customer service experience.
• Knowledge of Microsoft Office and computer literate.
• Strong interpersonal skills with the ability to quickly build rapport and credibility.
• Entrepreneurial spirit with the willingness to support team members by covering additional shifts at times.
• Ability to work in a fast-paced environment and deal with pressure.
• Excellent communication and problem-solving skills.
• Entrepreneurial spirit with the ability to work a variety of hours, including daytime, evenings, and weekends.

The YMCA of Greater New York offers a variety of benefits to its staff members, including retirement benefits, medical, paid time off, free YMCA membership, and more! Benefit eligibility is determined by an individual's employment status (i.e., full-time or part-time), tenure, and/or the number of hours scheduled to work. Click here for more information.

If you would like to be a member of our dynamic team, please complete our online application and submit your rsum and a thoughtful cover letter that explains your interest in the role and our organization. If you are a current YMCA employee, please submit your application through the Internal Career Site in Cornerstone.

Job ID: req2177

Employment Type: Part-Time / Regular

Location: Flatbush YMCA
Brooklyn, NY

Equal Opportunity Employer Drugfree Workplace

Auxiliary aids and services are available upon request to individuals with disabilities

Action Carting Environmental Services/ Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the country! We primarily service Northern New Jersey, Southern New York State, New York City, Pennsylvania, and Ohio. We cater to a diverse range of industrial, medical, and commercial customers. Our mission has always been to provide our customers with the highest quality waste, recycling, and environmental services, while keeping focus on employee, customer, and environmental safety.

What makes our company culture unique is we have mastered the ability to balance the standards of a large corporate company while maintaining our small business family style culture.

We are seeking a Waste Collection CDL Driver who will be working out of our Brooklyn Depot (1427 Ralph Ave, Brooklyn, NY 11236) and reporting to the Site Manager but is also subject to supervision by Route Supervisors and Dispatchers. This is a full time, Union, non-exempt, hourly position with an overnight schedule starting anywhere between 7pm and 9pm but may vary depending on business needs. Shifts may vary from 10 to 12 hours per evening or until the route is complete.

Working alongside a Helper, our Waste Collection CDL Drivers main responsibility is to safely operate a rear-loading truck, for the pick-up service of bags or containers filled with waste or recyclable material. Drivers transport the material to a disposal, transfer or recycle facility, and may make one or more trips throughout the shift.

• The driver is responsible for safely operating the truck in compliance with IWSs safety standards as well as OSHA and DOT regulations, and local traffic laws.
• Performs pre- and post-trip inspections of assigned vehicle using utilizing standard DVIR (Driver Vehicle Inspection Report); notes all issues on DVIR form for corrective review/repair.
• Ensuring that the container and its content are always secure. This includes periodically checking tarps and ties, and may require the driver to climb onto containers and/or reach overhead.
• Perform pre- and post-route inspections of assigned truck and document any safety issues on standard reports.
• Continuously monitor for safety and service-related issues, as well as containers of other equipment in need of repair, and report any issues to the Route Supervisor or Dispatch.
• All IWS employees are expected to be responsible and accountable for the safety for themselves, their colleagues, the trucks, and other equipment and property. Drivers must immediately notify Route Supervisor or Dispatch of any incidents, accidents, injuries, or property damage.
• Communicate professionally with customers and Dispatchers at all times. This includes receiving complaints about schedules and quality of service. Our Drivers must make note of and report on any such complaints and respond in a courteous and respectful manner.
• Attend all required training, operational meetings, and mandatory monthly Safety Meetings
• Maintain a clean, safe work area in compliance with Corporate / OSHA Standards
• Performs other duties as assigned.

• Applicants must be at least 21 years of age and legally eligible to work in the United States.
• All Drivers must have a valid Class A or B CDL and a clean driving record.
• At least 1 year of experience operating a vehicle requiring a CDL A or B, within the last 7 years. Experience as a Driver or Helper for a refuse company is highly preferred.
• Working knowledge of DOT, OSHA and applicable traffic regulations.
• Must be able to speak and read English well enough to converse with the general public, understand highway traffic and signals, respond to official questions, and be able to make legible entries on reports and records.
• Must be able to read and understand a map
• Must be able to meet the physical and safety requirements of the position.
• Must be willing and able to work required worked hours as allowed under DOT regulation and may include weekend, night, and/or holiday work.

Physical Requirements

• The Driver position may be required to lift up to 50 pounds, as well as mount and dismount the truck multiple times every route.
• Must be able to work outdoors in all kinds of weather.
• Drivers must be able to physically mount and dismount the truck throughout the duration of the workday

Action Carting Environmental Services/ Interstate Waste Services is proud to be a Union organization as well as a Second Chance Employer and are committed to creating a supportive and collaborative work environment. We offer a competitive salary commensurate with experience and a comprehensive benefits package. The benefits package includes medical/dental/vision offerings, life insurance, flexible spending accounts, and a 401K plan. Our employees also receive Paid Vacation, Holidays, and Personal Days.

Action Carting Environmental Services/ Interstate Waste Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.
Drug-Free Workplace.

The District Sales Supervisor is responsible for building brand loyalty and brand value while achieving sales objectives for a district within an established expense budget. Will represent the company to distributor partners in all sales-oriented activities. Identifies and evaluates new or emerging trends in competitive activity.

This position is located in Maspeth and supports customer stores between Maspeth, Brooklyn and Queens and surrounding areas. Will directly manage a team of 4-5 Independent Operators. This position will be working Monday to Friday with additional support on weekends/holidays if needed.

• Develop and maintain customer account contacts to increase product availability within assigned market.
• Monitor business activities to ensure compliance with contractual agreements.
• Develop action plans to ensure achievement of annual objectives.
• Develop customer programs designed to improve consumer's visibility of branded products.
• Identify key decision makers for account management and contacts to coordinate the use of marketing programs, point of sale materials and sales promotion programs.
• Audit account sales records to verify coverage information is accurate and that key contacts are listed.
• Adjust coverage responsibilities to ensure successful achievements of goals and objectives for targeted program initiatives.
• Train, manage and motivate Sales and Merchandising team
• Manage and operate within the established operating and marketing budgets by reporting and tracking all activity.

• $62,500-$82,000 / year
• Actual placement within the compensation range may vary depending on experience, skills, and other factors
• Benefits, subject to eligibility, and collective bargaining agreements (where applicable): Medical, Dental and Vision, Paid Time Off, 401(k) program with employer match, Child & Elder Care, Adoption Benefits, Paid Parental Leave, Fertility Benefits, Employee Resource Groups, Breastmilk Shipping Services, Dependent Scholarship Program, Tuition Reimbursement, Education Assistance, Employee Assistance Program, Personalized Wellness Platform, Mileage Reimbursement and more!
• Annual bonus based on performance and eligibility

• Minimum 1 year of supervisory experience in managing teams.
• 3 years of sales-related experience in territory management.
• 3 years of proficiency in Microsoft Office.
• Possession of a valid driver's license.
• Access to a dependable and reliable vehicle.

Keurig Dr Pepper (NASDAQ: KDP) is a leading beverage company in North America, with a portfolio of more than 125 owned, licensed and partner brands and powerful distribution capabilities to provide a beverage for every need, anytime, anywhere. We operate with a differentiated business model and world-class brand portfolio, powered by a talented and engaged team that is anchored in our values. We work with big, exciting beverage brands and the #1 single-serve coffee brewing system in North America at KDP, and we have fun doing it! Together, we have built a leading beverage company in North America offering hot and cold beverages together at scale. Whatever your area of expertise, at KDP you can be a part of a team that's proud of its brands, partnerships, innovation, and growth. Will you join us? We strive to be an employer of choice, providing a culture and opportunities that empower our team of ~29,000 employees to grow and develop. We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work. Keurig Dr Pepper is an equal opportunity employer and recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.

The Dir. Of Operations Planning And Analysis is responsible for the Business Planning, Financial Analysis and Payment Approval for the Distribution Center network at the Steve Madden company. This position supports the Retail Distribution business. The responsibilities described below are considered essential functions of the role. This position is based in our LIC office and requires working on-site five days per week.

Key Responsibilities:

• Lead financial planning and analysis, including budgeting, forecasting for company Distribution Centers
• Develop and monitor key performance indicators including spending and volume variances such as plan vs actual spend
• Produce weekly and monthly reporting using SM suite of reporting tools, systems and MS office applications
• Meet with external and internal business partners to obtain information required to develop a business plan and budget
• Audit and approve distribution center related bills which are submitted by our 3rd party distribution partners and local finance teams
• Provide key insights and estimated financial impacts of agreements, service contracts and various operational projects or process improvements
• Periodically review and update existing policies and practices, making improvements as needed to the organizations and departments processes
• Effectively communicate and present financial information to senior leadership and operations team
• Work with leadership to ensure Distribution Centers have appropriate information to plan and operate in an effective and efficient manner
• Track key metrics and KPIs to evaluate program performance and support data-driven decision-making
• Able to manage multiple projects and deadlines with support and resources as needed
• Perform other duties and special projects as assigned

Specific Job Skills:

Essential duties include

• Auditing and approving Distribution Center related expenses while suggesting and implementing process improvements to improve the process
• Interface with brand management, various supply chain functions and 3rd party distribution center management

Required Qualifications:

• Bachelor's degree or equivalent experience
• Minimum of 7 years' experience in Business Planning, Financial Analysis supporting operations within the supply chain
• Comprehensive knowledge in operational/financial metrics and the audit and bill payment process
• Strong project management, analytical, and communication skills
• Experience presenting and communicating operational variances on a monthly weekly basis to operational and senior leadership
• Proficient in Microsoft Office Suite
• Excellent interpersonal, problem-solving, and organizational skills

The expected base salary for this position ranges from $115,000-$125,000. Ranges are based on various factors such as relevant skillset, training, years of experience related to the current job description, education, and our organizational structure. In addition to the base salary, Steve Madden offers a competitive benefits package that includes health and dental insurance, life insurance, disability insurance, 401K, paid holidays, a generous paid time-off policy, and career opportunities within a dynamic team.

Licensing seeks a Senior Customer Service Representative to join the Intake team, with strong customer service, communications, and organizational skills. The prospective candidate will be responsible for the following tasks:

• Review and process DCWP license applications and all relevant documentation
• Perform clerical work including complex data processing functions, recording, researching, checking and maintaining records and furnishing information to licensing applicants
• Check records for accuracy of information and for conformity with established policy and procedures
• Monitor and provide coaching to other staff
• Perform ordinary mathematical computations while accepting and processing payments, completing close outs, and other tasks as assigned
• Provide high-volume customer service to licensing applicants in person and via phone
• Assist applicants with outreach to other city agencies, as well as interagency communication to help resolve issues pertaining to their license
• Answer telephone calls, emails and written correspondence and communicate applicant information
• Attend seminars, meetings and/or trainings
• Follow all division and agency policies and procedures
• Perform all relevant and related Licensing tasks as assigned when needed

Qualification requirements: A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience. Skills requirement: Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

Preferred skills: Computer literate (MS Word, Excel & Outlook) - Detail oriented - Professional demeanor - Strong oral and communication skills - Organized - Self-motivated - Fluency in a language in addition to English a plus

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at /pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.