Information Technology Jobs in Indiana

About the Company

Job Title: IT Infrastructure Support Specialist – IT Services (Pharmaceutical Manufacturing) Location: Lebanon, Indiana, US ---(Onsite)

Required Experience & Qualifications:

• Solid understanding of enterprise networking concepts including LAN/WAN, TCP/IP, VLANs, routing protocols (BGP, OSPF), network security principles, and SD-WAN technologies
• Deep understanding of enterprise-grade network equipment and how they are deployed and supported, including Cisco/Juniper routers, switches, firewalls, and wireless infrastructure
• Strong Network monitoring and troubleshooting experience using tools such as SolarWinds, PRTG, or Wireshark
• Proficiency in deploying and troubleshooting Windows OS (Windows 10/11, Server 2019/2022), end-user devices, and enterprise imaging tools such as SCCM or Intune
• Experience automating repetitive processes using tools or scripting (PowerShell, batch script, python, etc)
• Experience installing and supporting networked printers, scanners, MFDs, and manufacturing floor devices such as barcode scanners and label printers
• Familiarity with Active Directory, Group Policy, virtualization platforms (VMware/Hyper-V), and ITIL-based ticketing systems such as ServiceNow
• Experience providing technical support in a GxP or FDA-regulated pharmaceutical manufacturing environment
• Working knowledge of computer system validation (CSV), change control processes, and GxP documentation requirements
• Ability to work independently while leveraging existing processes and developing new ones to support a site start-up environment
• Strong interpersonal and communication skills with the ability to build effective relationships with cross-functional business partners
• Bachelor's Degree in Computer Science, Information Technology, or a related technical field; certifications such as CCNA, CompTIA Network+, or CompTIA A+ preferred

BCforward is seeking a Program Manager to work onsite in Indianapolis, IN

Job Title: Program Manager

Location: Indianapolis, IN onsite

Job Description

We are seeking a Program Manager to join our dynamic team. The ideal candidate will have strong experience in leading complex, multi-workstream programs across business and technology domains and a proven ability to align initiatives to strategy, manage risk and dependencies, and deliver measurable business outcomes.

Responsibilities:

Align program objectives with client strategy and define measurable outcomes and success criteria.

Establish governance, decision rights, and escalation paths; run steering routines and leadership updates.

Select and adapt delivery approaches (Waterfall, Agile, Hybrid) based on context and readiness.

Manage scope, schedule, quality baselines, and change to ensure benefits realization.

Partner with Agile teams on backlog management, PI/Sprint planning, reviews, and retrospectives.

Use tools and automation to drive data-driven insights that improve predictability and throughput.

Foster collaboration, continuous improvement, and team empowerment.

Proactively manage risks, assumptions, issues, and dependencies with clear accountability.

Conduct scenario planning, risk-adjusted forecasting, and contingency strategies.

Build trusted relationships across client organizations and tailor communications to leadership audiences.

Lead cross-functional teams with clarity and accountability, coach project managers and scrum masters.

Leverage MS Project/Smartsheet, Jira, Confluence/SharePoint, and analytics to inform decisions; apply AI and automation where appropriate.

Required Skills & Qualifications:

Proficiency with MS Project or Smartsheet, Jira, Confluence/SharePoint, and Microsoft 365.

Strong communication, facilitation, stakeholder management, and conflict-resolution skills.

Demonstrated ability to lead diverse teams and influence without direct authority.

Expertise in program governance, financial controls, benefits realization, and organizational change.

Hands-on Agile delivery experience; familiarity with scaling frameworks such as SAFe.

Strong analytical and problem-solving skills with the ability to turn data into insights.

Experience managing complex programs across business and technology domains.

Preferred Skills:

Experience applying AI and automation to program management workflows.

Prior work in hybrid delivery environments and executive-ready reporting.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

Competitive compensation and benefits

Opportunities for growth with global clients

A supportive, inclusive culture that values innovation and people

Exposure to cutting-edge technologies and projects

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Join Brooksource – Where Relationships Drive Success

At Brooksource, the flagship brand of Eight Eleven Group, we’re changing the game in human capital solutions for the IT industry. As a trusted partner to Fortune 500 companies, we focus on building strong relationships, solving complex challenges, and delivering lasting results. If you’re motivated by growth, impact, and building meaningful connections, this is your opportunity to thrive.

What You’ll Do:

As an Associate Account Executive, you’ll enter our comprehensive B2B Sales Training Program, designed to set you up for success in selling consulting and professional services.

• Target Key Accounts: Strategically pursue opportunities within 3-5 designated accounts.
• Build Relationships: Develop long-term partnerships through client meetings, presentations, and social engagements.
• Consult & Deliver Solutions: Create tailored strategies that drive positive client outcomes.
• Executive Engagement: Present to C-suite leaders, advocating for impactful solutions.
• Achieve Results: Meet and exceed sales targets, setting goals alongside your manager and team.

Training & Development:

Our multi-phase training program is designed to set you up for success:

• Sales Foundations & Readiness: Learn core sales skills and strategies.
• Role-Playing & Mentorship: Gain hands-on experience through role-playing and shadowing Senior Executives.
• Client Portfolio Development: Build lasting executive relationships and grow your portfolio.
• Continued Education: Ongoing training as you progress in your career.

Perks & Benefits:

• Compensation: Base salary plus uncapped commission.
• Stipends: Monthly smartphone and car allowance.
• Health & Wellness: Full benefits (medical, dental, vision, HSA) and 401k match.
• Paid Time Off: Generous vacation, sick, and personal days; 1 PTO day per quarter for volunteering.
• Recognition & Rewards: All-expenses-paid trip for top performers, plus an expense budget for client entertainment.
• Development: Access to Eight Eleven University and a personal financial concierge.

What You’ll Need to Succeed:

• Competitive drive with a results-oriented mindset.
• Excellent communication and relationship-building skills.
• Entrepreneurial spirit and eagerness to learn.
• Ability to thrive in a fast-paced, team-focused environment.
• Bachelor’s degree.

Ready to Make an Impact?

Apply today to join a dynamic, high-performance team that’s committed to driving results and fostering your growth.

EEO Statement:

Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Pay Disclaimer:

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Company Description

Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood.

• Energize the customer relationship:Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.

• Success starts with me:Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.

• Commit to learning:Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.

• Dare to innovate:We challenge the status quo with creativity and innovation as our true north.

• Better together:We check our egos at the door. We work together, so we win together.

The Client Support Specialist is a client facing position. The Specialist I operates as a member of a team to implement, configure, and maintain client data ingress, surveying and reporting throughout the lifecycle of the client's partnership with Press Ganey. With knowledge in PG applications and business procedures, they are responsible for gathering client specific requirements to configure platforms for surveying.

The Client Support Specialist should feel comfortable explaining complex topics and conceptualizing how various solutions work in a variety of use cases. The right candidate for this role will have an analytical approach and be able to match solutions for unique client business needs. This role requires a client centric focus to deliver prompt issue resolution, meet implementation timelines, target dates and internal service level agreements.

• Work within the Client Support team to address client data, surveying, and reporting requests
• Facilitate the integration of business owner needs, and translate operational needs and workflow into system specifications and configuration requirements
• Capture client requirements to appropriately configure products to meet client needs
• Offer clients best practice workflow design and associated application configurations
• Use tools to configure, test and validate all patient experience products
• Responsible for client support throughout the implementation or on-going support cycle
• Prioritize workload and manage timelines to meet client target dates for projects and implementations
• Serve as first level support to triage, troubleshoot and find the right expert to quickly resolve client requests
• Troubleshoot and resolve any issues while appropriately escalating to next level support or manager as needed

• 1-2 years of relevant experience in information technology, health care, client facing project management or operations role
• Experience working at or working with health systems
• Excellent written and verbal communication skills are required
• Excellent analytical, organization and problem-solving skills
• Strong attention to detail
• Proficiency with Microsoft Office (Excel, Word, Outlook, etc.)
• Ability to handle stressful situations

• A bachelor's degree in economics, computer science, or a related field is required.

Could require work beyond regular business hours.

Don't meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Additional Information for US based jobs:

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.

Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

The expected base salary for this position ranges from $50,000 to $54,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here:legal-privacy/

Company Description

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood.

• Energize the customer relationship:Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.
• Success starts with me:Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.
• Commit to learning:Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.
• Dare to innovate:We challenge the status quo with creativity and innovation as our true north.
• Better together:We check our egos at the door. We work together, so we win together.

We are seeking a Staff Network Engineer (Team Lead) to serve as the senior technical anchor and day-to-day leader for our Network Engineering function. This role blends deep technical expertise with operational leadership-driving architecture, reliability, compliance, and performance across a modern hybrid cloud environment spanning AWS, Azure, and enterprise on-prem infrastructure.

The ideal candidate is a highly skilled network engineer who thrives in complex environments, enjoys owning critical network services, and can provide technical leadership, prioritization, and mentorship to a small but capable team. This role is hands-on, fast-paced, and directly tied to our cloud migration, acquisition integrations, and overall platform modernization.

What You'll Do

Technical Leadership & Architecture

• Serve as the lead engineer responsible for designing, building, and maintaining secure, scalable enterprise network infrastructure across hybrid cloud and data center environments.
• Architect and support complex routing, switching, firewalling, VPN, and load-balancing solutions using Cisco, FortiGate, F5, Cloudflare, and Azure/AWS native controls.
• Lead the networking components of cloud migrations, landing zones, hybrid connectivity, and acquisition integrations.
• Establish engineering standards for network architecture, automation, segmentation, and operational excellence.

Operational Ownership & Reliability

• Lead troubleshooting and root cause analysis for high-severity incidents, ensuring durable fixes and proactive risk reduction.
• Develop and maintain monitoring, observability, and alerting using LogicMonitor and cloud-native tools.
• Build and maintain SOPs, runbooks, configuration standards, and knowledge-base materials to support operational consistency.

Security, Compliance & Audit Support

• Maintain secure configurations aligned with Zero Trust principles, segmentation strategies, and firewall best practices.
• Participate in SOC2, HIPAA, HITRUST, and HITECH audits by preparing and submitting required network-related artifacts.
• Ensure strict adherence to change management-including reviewing, approving, and validating production changes.

Team Leadership & Collaboration

• Provide day-to-day technical direction, workload prioritization, and mentorship to Network Engineers and cross-functional partners.
• Collaborate with Cloud, Security, Infrastructure, and Architecture teams to deliver scalable, highly available solutions.
• Evaluate new technologies, drive continuous improvement, and influence long-term network strategy.

Required Qualifications (Must-Haves)

Candidates must demonstrate strong hands-on expertise in the following areas:

Core Networking & Infrastructure

• BGP and advanced routing protocols, and Cisco Switches
• Cisco Firewalls and FortiGate Firewalls
• VPN technologies (IPSec, policy-based and route-based)
• F5 Load Balancers (LTM/ASM)
• Cloudflare (WAF, CDN, network services)

Cloud Networking

• Azure: ExpressRoute, VNETs, routing, firewalls, hybrid connectivity
• AWS: VPC networking, Transit Gateway, routing, hybrid connectivity

Automation & Tooling

• Scripting (Python, PowerShell, Groovy)
• Configuration automation (Terraform/IaC experience is strongly preferred)

Governance & Compliance

• Experience supporting SOC2, HIPAA, HITRUST, HITECH
• Ability to prepare and submit artifacts during audits
• Experience participating in structured change management processes

Nice to Have

(Not required, but beneficial)

• FortiWeb (WAF)
• Scrum Master, ITIL, or project management background
• Jira / Confluence
• Terraform / IaC tooling
• Experience in M&A network integration
• Cloud networking certifications (Azure/AWS)
• Cisco, Fortinet, or similar industry certifications

Who You Are

You are a senior-level engineer who:

• Owns outcomes, not just tickets
• Excels in complex hybrid environments
• Balances hands-on engineering with day-to-day team leadership
• Is comfortable making architectural decisions with business impact
• Communicates clearly across engineering and non-technical teams

Operates with discipline, accountability, and integrity

Don't meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At PG Forsta we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Additional Information for US based jobs:

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.

Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

The expected base salary for this position ranges from $110,000 to $140,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here:legal-privacy/

• Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
• Operates commercial washers, dryers, flatwork ironers, sorts, feeds and pulls linens. Catches, folds, stacks and bundles with or without tying machines. Sorts and loads towels, sheets and various other linens and terry items onto linen cart.
• Stacks linens onto shelves.
• Maintains inventory control, item count and associated recordkeeping.
  
  

• Effective communication skills.
• Ability to be a team player while completing assigned tasks accordingly and in a timely manner.
• Prior laundry experience preferred.
• Must have flexible availability, especially on weekends.
• Must be at least 18 years of age.
  
  

Medasource Customer Experience Associate

Medasource is looking to hire a Customer Experience Associate for our national headquarters located in Indianapolis, IN. Medasource is a national healthcare and life sciences recruiting and consulting firm. We partner with healthcare and life science companies and provide them with national talent for their staff and project related needs.

The Customer Experience Associate will assist in creating and providing a white glove service to our consultants and clients. The role will require you to talk with our current and prospective consultants and provide first line communication for their concerns and questions.

Responsibilities:

• Aid and assist the recruiting and sales teams in handling client and consultant questions
• Provide timely responses to inquiries regarding pay, benefits, time portal issues etc.
• Monitor company experience surveys and determine areas for improvement
• Assist headquarters staff with improving consultant and client interactions and services
• Monitor support email weekly to handle Tier 1 questions from the field
• Provide creative solutions for frequently asked questions
• Continuously improve the experience we provide to our clients and consultants
• Escalate situations to internal staff as needed

Requirements:

• Previous customer service experience preferred
• Ability to work in an efficient manner and execute daily tasks
• Comfortability talking with clients and consultants via email, phone, web chat etc.
• Strong work ethic and ability to grow within the role

Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local law

Pay Disclaimer:

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

• Is responsible for developing relationships and keeping ties and communication with targeted guests through personal contact (i.e., phone, mail, e-mail, in person, etc.).
• Uses discretionary authority to arrange accommodations and amenities (i.e., shows, hotel, restaurant and transportation).
• Manages, handles and resolves player problems.
• Is responsible for maintaining goodwill with all guests.
• Ensures guests are aware of events, promotions and entertainment and responds guests accordingly.
• Provides complimentary according to established guidelines and sound business practices.
• Complies with state and local regulatory requirements.
• Builds relationships with target players using contact strategy through a variety of on property, inbound and outbound channels (i.e., phone, mail, e-mail, etc.)
• Leverages property amenities/programs to targeted players.
• Utilizes the casino computer systems for the purpose of tracking complimentary items to qualified guests based on comping guidelines.
• Collaborates with work-group and all support departments to ensure player satisfaction.
• Communicates all relevant information to co-workers and management to maintain consistency and avoid potential problems.
• Works with team members to achieve common goals.
• Maintains high standards of courtesy, professionalism and discretion in all communications to, about, or with customers including their arrangements and finances.
• Maintains confidentially of all players accounts.
• Maintains security and confidentiality of files record and lists.
• Incumbent is not permitted to accept gratuities.
  
  

• Specific experience with the below highly preferred:
  • Sales Excellence: Leveraging sales techniques to maximize performance.
  • Passion for Service: Internally motivated to graciously serve, delight and build player loyalty.
  • Drive: Harnessing energy and passion to excel.
  • Customer / Commercial / Market Awareness: Anticipating and listening to customer needs / looking outside our world.
  • Influence: Engaging others to succeed.
  • Professional Excellence: Applied functional / business knowledge; professionalism, composure, effectiveness.
• One to three years experience casino/hotel, customer service, host, or telemarketing experience required.
• College degree or equivalent experience preferred but not required.
• Ability to think independently in making decisions to maximize customer service experience and program profitability.
• Ability to effectively manage time and perform multiple tasks simultaneously.
• Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences.
• Excellent interpersonal skills required.
• Must have excellent oral and written communication skills.
• Must be able to listen and respond to visual and aural cues.
• Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.
• Must be at least 21 years of age.
  
  

• Greet and take food and beverage orders from guests, enter orders into the point of sale system, complete cash and credit transactions, and maintain an accurate bank.
• Cooks order(s) in a timely manner (Prep, grill, fry, carve, bake, prepare pizzas, and sandwiches) following standard recipes
• Responsible for bagging orders, preparing beverages, preparing food trays, wrapping food items for convenient access
• Follows/adheres to all Health Codes (State, Federal, and OSHA requirements) and company guidelines
• Operate all necessary equipment
• Maintain a clean and organized work area
• Obtains food, beverages, condiments, and supplies from kitchen/ stockroom and delivers to outlet as necessary; maintains stock levels in outlet and work stations
• Must be able to work in a fast-paced operating mode.
• Relays guest complaints/compliments to the appropriate supervisor.
• Performs all relative miscellaneous duties as directed by management.
• Serve ready to drink alcoholic beverages.
  
  

• Must be at least 21 years of age.
• Prior food handling experience preferred.
• Must have excellent customer skills.
• Must be able to sit, walk, grasp, bend, lift, reach, pull, push, kneel, squat, and stand for entire duration of shift.
• Must be able to lift and maneuver up to 40 lbs.
• High school diploma or general education degree (GED) preferred.
• Knowledge of all methods of checking tendering (cash, comp, coupon, credit cards and gift certificates, etc.) preferred.
• Must be able to obtain/maintain any necessary licenses and/or certifications and keep them current.
• Must be able obtain ATC liquor permit.