Information Technology Jobs in In

1,373 positions found — Page 2

Endodontist
✦ New
Salary not disclosed
Indianapolis, IN 9 hours ago

Overview

This role is eligible for Specialized Dental Partners Loan Relief Program, designed to support Endodontists in select high-priority markets. Our Access to Care Program offers much needed care to deserving communities typically hard to fill while providing meaningful debt relief to our providers. After submitting your job application, you will receive a follow-up email with additional details and a brief form to complete to confirm your eligibility. If you have any questions along the way, please reach out to us at .

We are a state-of-the-art Endo Practice looking for an EndoAssociate. The practice is experiencing tremendous growth and is supported by a top-notchPartner, clinical and administrative team. Our patient-centric and team focused practice has all the modern amenities to set you up for success.


Responsibilities

  • Perform root canal therapy, retreatment, and apical surgery procedures to the highest standards of care
  • Diagnose and treat diseases and injuries of the dental pulp and periapical tissues
  • Collaborate with general dentists and other dental specialists to develop and execute treatment plans for patients
  • Communicate clearly and effectively with patients to educate them on their treatment options and help them make informed decisions about their oral health
  • Ensure that all treatment is performed in compliance with relevant laws, regulations, and ethical standards
  • Keep accurate and detailed patient records in our practice management system
  • Participate in continuing education and professional development opportunities to stay up-to-date with the latest techniques, technologies, and industry trends
  • Work with our administrative team to manage appointment scheduling, patient communication, and billing as needed
  • Uphold our commitment to providing excellent patient care and creating a welcoming, inclusive, and supportive practice environment

Qualifications

Requirements:

  • Must possess a DDS or DMD degree from an accredited dental school
  • Certificate in endodontics from an accredited program or actively enrolled in a Residency program

Preferred Qualifications:

  • Excellent clinical skills and a commitment to providing high-quality patient care
  • Strong communication and interpersonal skills, with the ability to build rapport with patients and collaborate effectively with other members of the dental team
  • Willingness to participate in continuing education and professional development activities to stay up-to-date with the latest industry trends and techniques

We offer a competitive salary, benefits package, and opportunities for professional growth and development. If you are a skilled and passionate endodontist and dedicated to providing the best patient care possible, we want to meet you.

RequiredPreferredJob Industries
  • Other
Not Specified
Program Manager
✦ New
Salary not disclosed
Indianapolis, IN 1 day ago

BCforward is seeking a Program Manager to work onsite in Indianapolis, IN

Job Title: Program Manager

Location: Indianapolis, IN onsite


Job Description

We are seeking a Program Manager to join our dynamic team. The ideal candidate will have strong experience in leading complex, multi-workstream programs across business and technology domains and a proven ability to align initiatives to strategy, manage risk and dependencies, and deliver measurable business outcomes.

Responsibilities:

Align program objectives with client strategy and define measurable outcomes and success criteria.

Establish governance, decision rights, and escalation paths; run steering routines and leadership updates.

Select and adapt delivery approaches (Waterfall, Agile, Hybrid) based on context and readiness.

Manage scope, schedule, quality baselines, and change to ensure benefits realization.

Partner with Agile teams on backlog management, PI/Sprint planning, reviews, and retrospectives.

Use tools and automation to drive data-driven insights that improve predictability and throughput.

Foster collaboration, continuous improvement, and team empowerment.

Proactively manage risks, assumptions, issues, and dependencies with clear accountability.

Conduct scenario planning, risk-adjusted forecasting, and contingency strategies.

Build trusted relationships across client organizations and tailor communications to leadership audiences.

Lead cross-functional teams with clarity and accountability, coach project managers and scrum masters.

Leverage MS Project/Smartsheet, Jira, Confluence/SharePoint, and analytics to inform decisions; apply AI and automation where appropriate.

Required Skills & Qualifications:

Proficiency with MS Project or Smartsheet, Jira, Confluence/SharePoint, and Microsoft 365.

Strong communication, facilitation, stakeholder management, and conflict-resolution skills.

Demonstrated ability to lead diverse teams and influence without direct authority.

Expertise in program governance, financial controls, benefits realization, and organizational change.

Hands-on Agile delivery experience; familiarity with scaling frameworks such as SAFe.

Strong analytical and problem-solving skills with the ability to turn data into insights.

Experience managing complex programs across business and technology domains.

Preferred Skills:

Experience applying AI and automation to program management workflows.

Prior work in hybrid delivery environments and executive-ready reporting.


Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

Competitive compensation and benefits

Opportunities for growth with global clients

A supportive, inclusive culture that values innovation and people

Exposure to cutting-edge technologies and projects

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Not Specified
Associate Veterinarian
Salary not disclosed
Indianapolis, IN 6 days ago
When you join The Downtown Veterinarian in Indianapolis, IN, you become part of a legacy dedicated to promoting the highest standard of companion animal health care. Since 1996, we have treated pets like our own, viewing them as extensions of the family. Our commitment to compassion, technology, and education has earned the community's trust, reflected in our exceptional 4.9-star Google rating. We invite you to bring your expertise to a team that truly makes a difference in downtown Indianapolis.

At The Downtown Veterinarian, we believe in creating a supportive environment where all our teammates can succeed. As part of a larger network, we prioritize a culture of continuous learning and professional development. We have established programs to help you achieve your specific career goals, whether that involves pursuing a credentialed technician status or moving into leadership roles. Veterinarians have direct access to internal specialty consultations, ensuring you always have the necessary support and resources to provide exceptional patient care and do your best work every day.

You will practice comprehensive, full-service medicine focused on quality and advanced technology. Our services span essential wellness and prevention, thorough testing and diagnostics, and complex surgical procedures. The team provides comprehensive advanced care, ensuring we are equipped to handle a wide range of needs, including emergency situations. We are devoted to fostering a medical environment where you have the technology and educational resources necessary to provide compassionate, high-level care for every small animal patient.

Joining our team places you squarely in the heart of Indianapolis, IN, a vibrant city known for its accessibility and energetic downtown core. Indianapolis offers a fantastic blend of big-city amenities and Midwest charm, providing outstanding cultural opportunities, dining, and entertainment just steps from the hospital. You will be serving a dedicated pet-owning population who view their animals as family, making this an incredibly rewarding community in which to live and build your career.
What Your Day-to-Day Looks Like
  • Build Lasting Relationships: Connect with clients and their pets, becoming their trusted partner in a pet's lifelong health.
  • Practice Your Best Medicine: From diagnosis to treatment, you'll lead patient care with the freedom to uphold the highest standards.
  • Educate and Empower: Clearly communicate findings and treatment plans, empowering clients to make informed decisions.
  • Collaborate and Grow: Work alongside a supportive paraprofessional team, contributing to a positive hospital culture.
Who We're Looking For
  • Doctor of Veterinary Medicine (DVM) degree.
  • A valid state license and in good standing to practice.
  • A collaborative spirit and a dedication to practicing the highest standard of medicine.
  • Excellent communication skills with a positive, friendly attitude. #AVMA

How You're Supported

As part of the Mission Pet Health family, you get the autonomy of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Generous Compensation

Competitive base salary and a monthly production bonus with no negative accrual.

Total Wellbeing

Comprehensive coverage including Health, Dental, Vision, and more, plus Maternity Leave and 24/7 TeleDoc access.

Financial Health

Plan for your future with a 401k featuring a generous company match, plus Long & Short-Term Disability insurance for peace of mind.

Commitment to Growth

Receive a yearly CE allowance with dedicated paid days off. Grow with leadership tracks and structured mentorship.

The Power of a Network

Tap into a nationwide community of over 20,000 veterinary professionals for collaboration and to explore your unique interests.

Peace of Mind

Company-paid Professional Liability Coverage, so you can focus on what you do best: practicing great medicine.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at .

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.


#INDV
Not Specified
LAUNDRY ROOM ATTENDANT (PART TIME)
Salary not disclosed
Florence, IN 3 days ago
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

The Laundry Room Attendant is responsible for providing superior service to both the internal and external customer. The position is also responsible for performing the daily operations of the laundry facilities. This includes loading, washing and storing of laundry items.

The Laundry Room Attendant:

  • Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
  • Operates commercial washers, dryers, flatwork ironers, sorts, feeds and pulls linens. Catches, folds, stacks and bundles with or without tying machines. Sorts and loads towels, sheets and various other linens and terry items onto linen cart.
  • Stacks linens onto shelves.
  • Maintains inventory control, item count and associated recordkeeping.

Qualifications

  • Effective communication skills.
  • Ability to be a team player while completing assigned tasks accordingly and in a timely manner.
  • Prior laundry experience preferred.
  • Must have flexible availability, especially on weekends.
  • Must be at least 18 years of age.

The skills necessary of this position are typically acquired through two months of on-the-job training or through closely related experience.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
temporary
Customer Experience Associate
✦ New
Salary not disclosed
Indianapolis, IN 1 day ago

Medasource Customer Experience Associate


Medasource is looking to hire a Customer Experience Associate for our national headquarters located in Indianapolis, IN. Medasource is a national healthcare and life sciences recruiting and consulting firm. We partner with healthcare and life science companies and provide them with national talent for their staff and project related needs.


The Customer Experience Associate will assist in creating and providing a white glove service to our consultants and clients. The role will require you to talk with our current and prospective consultants and provide first line communication for their concerns and questions.



Responsibilities:

  • Aid and assist the recruiting and sales teams in handling client and consultant questions
  • Provide timely responses to inquiries regarding pay, benefits, time portal issues etc.
  • Monitor company experience surveys and determine areas for improvement
  • Assist headquarters staff with improving consultant and client interactions and services
  • Monitor support email weekly to handle Tier 1 questions from the field
  • Provide creative solutions for frequently asked questions
  • Continuously improve the experience we provide to our clients and consultants
  • Escalate situations to internal staff as needed


Requirements:

  • Previous customer service experience preferred
  • Ability to work in an efficient manner and execute daily tasks
  • Comfortability talking with clients and consultants via email, phone, web chat etc.
  • Strong work ethic and ability to grow within the role



Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local law


Pay Disclaimer:

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Not Specified
CASINO HOST
✦ New
🏢 Belterra Casino Resort
Salary not disclosed
Florence, IN 1 day ago
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

The Casino Host will promote and maintain the utmost integrity and the highest caliber of customer service to all patrons and employees of Belterra Casino Resort.

The Casino Host:

  • Is responsible for developing relationships and keeping ties and communication with targeted guests through personal contact (i.e., phone, mail, e-mail, in person, etc.).
  • Uses discretionary authority to arrange accommodations and amenities (i.e., shows, hotel, restaurant and transportation).
  • Manages, handles and resolves player problems.
  • Is responsible for maintaining goodwill with all guests.
  • Ensures guests are aware of events, promotions and entertainment and responds guests accordingly.
  • Provides complimentary according to established guidelines and sound business practices.
  • Complies with state and local regulatory requirements.
  • Builds relationships with target players using contact strategy through a variety of on property, inbound and outbound channels (i.e., phone, mail, e-mail, etc.)
  • Leverages property amenities/programs to targeted players.
  • Utilizes the casino computer systems for the purpose of tracking complimentary items to qualified guests based on comping guidelines.
  • Collaborates with work-group and all support departments to ensure player satisfaction.
  • Communicates all relevant information to co-workers and management to maintain consistency and avoid potential problems.
  • Works with team members to achieve common goals.
  • Maintains high standards of courtesy, professionalism and discretion in all communications to, about, or with customers including their arrangements and finances.
  • Maintains confidentially of all players accounts.
  • Maintains security and confidentiality of files record and lists.
  • Incumbent is not permitted to accept gratuities.

Qualifications

  • Specific experience with the below highly preferred:
    • Sales Excellence: Leveraging sales techniques to maximize performance.
    • Passion for Service: Internally motivated to graciously serve, delight and build player loyalty.
    • Drive: Harnessing energy and passion to excel.
    • Customer / Commercial / Market Awareness: Anticipating and listening to customer needs / looking outside our world.
    • Influence: Engaging others to succeed.
    • Professional Excellence: Applied functional / business knowledge; professionalism, composure, effectiveness.
  • One to three years experience casino/hotel, customer service, host, or telemarketing experience required.
  • College degree or equivalent experience preferred but not required.
  • Ability to think independently in making decisions to maximize customer service experience and program profitability.
  • Ability to effectively manage time and perform multiple tasks simultaneously.
  • Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences.
  • Excellent interpersonal skills required.
  • Must have excellent oral and written communication skills.
  • Must be able to listen and respond to visual and aural cues.
  • Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.
  • Must be at least 21 years of age.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Not Specified
LAUNDRY ROOM ATTENDANT (FULL TIME)
✦ New
🏢 Belterra Casino Resort
Salary not disclosed
Florence, IN 9 hours ago
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

The Laundry Room Attendant is responsible for providing superior service to both the internal and external customer. The position is also responsible for performing the daily operations of the laundry facilities. This includes loading, washing and storing of laundry items.

The Laundry Room Attendant:

  • Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
  • Operates commercial washers, dryers, flatwork ironers, sorts, feeds and pulls linens. Catches, folds, stacks and bundles with or without tying machines. Sorts and loads towels, sheets and various other linens and terry items onto linen cart.
  • Stacks linens onto shelves.
  • Maintains inventory control, item count and associated recordkeeping.

Qualifications

  • Effective communication skills.
  • Ability to be a team player while completing assigned tasks accordingly and in a timely manner.
  • Prior laundry experience preferred.
  • Must have flexible availability, especially on weekends.
  • Must be at least 18 years of age.

The skills necessary of this position are typically acquired through two months of on-the-job training or through closely related experience.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
permanent
Product Architect
✦ New
Salary not disclosed
Indianapolis, IN 9 hours ago

Product Architect – Life & Annuity

About the role:

As a Product Architect, you will make an impact by driving the design and evolution of innovative Life & Annuity product solutions within our ISG division. You will be a valued member of the product architecture team and collaborate closely with crossfunctional stakeholders to ensure seamless integration, modernization, and optimization of our product ecosystem. Your expertise—especially in FAST—will shape product strategy and enable scalable solutions that support business growth.

In this role, you will:

  • Design and develop product architectures that support business goals and customer needs within the Life & Annuity domain.
  • Apply FAST technology solutions to improve efficiency and streamline product delivery (primary required skill).
  • Collaborate with crossfunctional partners to enhance product functionality and user experience.
  • Analyze complex datasets using SQL to inform decision-making and product strategy.
  • Guide development teams in adhering to architectural standards and best practices.
  • Evaluate new tools and technologies to improve product scalability and performance.
  • Develop and maintain technical documentation, specifications, and architectural deliverables.
  • Ensure alignment with regulatory and industry standards in the Life & Annuity sector.
  • Lead continuous improvement initiatives to reduce timetomarket and modernize product capabilities.
  • Work with stakeholders to capture requirements and translate them into actionable technical designs.
  • Monitor product performance, identify optimization opportunities, and recommend enhancements.
  • Facilitate workshops and knowledgesharing sessions related to core technologies.
  • Contribute to longterm product roadmaps and innovation planning.

Work model:

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 2-3 days a week in a client or Cognizant office in Indianapolis, Indiana. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered:

  • Extensive Life & Annuity domain knowledge with a proven track record in product architecture.
  • FAST technology experience (primary required skill).
  • Proficiency in SQL for data analysis and insights.
  • Minimum 12 years of experience in product architecture with a focus on Life & Annuity.
  • Strong communication skills to collaborate across business and technical teams.
  • Ability to translate business requirements into scalable technical solutions.
  • Experience working effectively in a hybrid work model.
  • Familiarity with insurance industry standards and regulatory expectations.
  • Strong analytical and problemsolving capabilities.
  • Ability to mentor and guide technical teams on architectural best practices.
  • Commitment to continuous learning and staying current with emerging technologies.

These will help you stand out:

  • Broader experience across Life & Annuities insurance products for deeper insight.
  • Advanced understanding of modern architecture frameworks and digital transformation approaches.
  • Experience evaluating and integrating emerging technologies for product modernization.
  • Strong leadership presence in facilitating workshops, training sessions, or strategy discussions.
  • Demonstrated success in driving architectural improvements that accelerate delivery.

Required Certifications

  • Certified Product Architect
  • SQL Certification
  • FAST Technology Certification

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Salary and Other Compensation:

Applications will be accepted until March 29, 2026.

The annual salary for this position is between $ 113,000 - $ 130,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Not Specified
BARTENDER (SEASONAL)
✦ New
🏢 Belterra Casino Resort
Salary not disclosed
Florence, IN 9 hours ago
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

The Out of Bounds Bartender is responsible for providing superior service to both the internal and external customer. The position is also responsible for providing beverage service to Belterra Casino Resort guests and cocktail servers while providing excellent customer relations.

The Out of Bounds Bartender:

  • Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers and coworkers.
  • Maintains company funds and equipment in an orderly manner.
  • Pours drinks according to established recipes; maintains a clean and safe work environment.
  • Demonstrates specific product offerings and ordering procedures.
  • Monitors proper par levels of all supplies at assigned bars.
  • Communicates any problems or situations detrimental to Belterra Casino Resort & Spa to immediate supervisor.
  • Responsible for the security and accuracy of assigned bank and is accountable for any and all overages and shortages.
  • Opens/closes bar according to established procedures.
  • Provides work direction for bar attendants assigned to bar.

Qualifications

  • Knowledge and ability to mix a wide variety of drinks.
  • Excellent customer service skills.
  • Knowledge of the operation of all bar equipment.
  • Ability to direct cocktail servers.
  • Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.
  • Indiana ABC Permit (Liquor License) required.
  • Bartender experience required.
  • Must have a valid Driver's License.
  • Must be at least 21 years of age.

The skills and abilities required of this position are typically acquired through the completion of an accredited bartending course, or two years’ outside experience in high volume cocktail service preferably in a hotel/casino environment.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
seasonal
Client Support Specialist
Salary not disclosed
South Bend, IN 3 days ago

Company Description

Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood.

  • Energize the customer relationship:Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.

  • Success starts with me:Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.

  • Commit to learning:Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.

  • Dare to innovate:We challenge the status quo with creativity and innovation as our true north.

  • Better together:We check our egos at the door. We work together, so we win together.

Job Overview

The Client Support Specialist is a client facing position. The Specialist I operates as a member of a team to implement, configure, and maintain client data ingress, surveying and reporting throughout the lifecycle of the client's partnership with Press Ganey. With knowledge in PG applications and business procedures, they are responsible for gathering client specific requirements to configure platforms for surveying.

The Client Support Specialist should feel comfortable explaining complex topics and conceptualizing how various solutions work in a variety of use cases. The right candidate for this role will have an analytical approach and be able to match solutions for unique client business needs. This role requires a client centric focus to deliver prompt issue resolution, meet implementation timelines, target dates and internal service level agreements.

Duties and Responsibilities
  • Work within the Client Support team to address client data, surveying, and reporting requests
  • Facilitate the integration of business owner needs, and translate operational needs and workflow into system specifications and configuration requirements
  • Capture client requirements to appropriately configure products to meet client needs
  • Offer clients best practice workflow design and associated application configurations
  • Use tools to configure, test and validate all patient experience products
  • Responsible for client support throughout the implementation or on-going support cycle
  • Prioritize workload and manage timelines to meet client target dates for projects and implementations
  • Serve as first level support to triage, troubleshoot and find the right expert to quickly resolve client requests
  • Troubleshoot and resolve any issues while appropriately escalating to next level support or manager as needed
Qualifications
  • 1-2 years of relevant experience in information technology, health care, client facing project management or operations role
  • Experience working at or working with health systems
  • Excellent written and verbal communication skills are required
  • Excellent analytical, organization and problem-solving skills
  • Strong attention to detail
  • Proficiency with Microsoft Office (Excel, Word, Outlook, etc.)
  • Ability to handle stressful situations
Education
  • A bachelor's degree in economics, computer science, or a related field is required.
Special Working Conditions

Could require work beyond regular business hours.

Don't meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Additional Information for US based jobs:

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.

Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

The expected base salary for this position ranges from $50,000 to $54,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here:legal-privacy/

Not Specified
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