Information Technology Jobs in Hilliard, OH

Principal Duties/Responsibilities:

• 
  
• Meets sales objectives by dollar volume and profitability.
  

• 
  
• Develops growth plans for sales and profits by identifying new prospects and building pipeline of qualified accounts.
  
• Maintains appropriate sales pipeline to achieve objectives.
  

• 
  
• Works independently to grow sales by developing business at new customer locations.
  

• 
  
• Presents Company services and value proposition to customer and customer groups.
  

• 
  
• Identifies and builds excellent relationships with key decision makers/executives within target customer account organizations.
  
• Leads sales role for effective implementation of company Value Sales and Business Development Sales Processes.
  
• Qualifies, probes and uncovers opportunities to deliver value to customers.
  
• Develops effective customer needs analyses.
  

• 
  
• Coordinates with operations managers to develop business proposals that align services to be delivered with customer needs and expectations. Effectively communicates deliverables and value benefits to the customer's key decision makers.
  

• 
  
• Develops, presents and delivers effective proposals based on customer needs that deliver value and solve their business needs using consultative selling methodology.
  
• Ability to persuade decision makers of value presented in proposals and to close sales.
  

• 
  
• Has responsibility for customer satisfaction; investigates and resolves customer problems consistent with company service delivery philosophy.
  

• 
  
• Manages effective transition of new customers for on-going account maintenance and growth.
  
• Prepares required reports of sales activity in the CRM and prepares expense reports.
  

• 
  
• Has a sustained record of sales achievement.
  

• 
  
• Has complete knowledge of organization's policies, products and/or services.
  

• 
  
• Estimates time and sales expenses expected and submits to management.
  

• 
  
• Analyzes records of present and past sales, trends and costs, estimated and realized revenue, administrative commitments, and obligations.
  

• 
  
• Interprets accounts, trends, competitive intelligence and records to management.
  

• 
  
• Ability to serve on committees or teams to develop large proposals.
  

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• Helps serve as a training resource for new sales employees
  

Other Responsibilities:

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• Successful completion of skill level required for Sales Representatives and/or proven track record of customer and territory management.
  

• 
  
• Must be at team player, organized, self-motivated and able to prioritize; must have outstanding people and communication skills for interaction with other team members, customers, and management; must have ability to work successfully with computers and software; must be able to legally operate a motor vehicle and have a good driving record.
  

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• Ability to: read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; write reports, business correspondence, and procedure manuals; effectively present information and respond to questions from groups of managers, customers, and the general public; calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume; apply concepts of basic algebra and geometry; apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; deal with problems involving several concrete variables in standardized situations.
  

Success Metrics:

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• Pipeline Management
  
• Quota achievement
  
• Qualified Opportunity Generation
  
• Customer satisfaction
  

Knowledge, Skills, Abilities (KSAs), & Competencies:

Essential KSAs:

• 
  
• Bachelor's Degree in Marketing, Business or related field and 7+ years of experience or equivalent combination of education and experience.
  
• Minimum 7 years documented track record in significant/complex consultative services-led sales engagements and multiparty negotiations with partners and Clients
  
• Minimum 7 years of experience in proactively engaging at Senior Executive level within client organizations
  

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• Minimum 7 years experience developing and executing business strategies to increase profitable revenue and margin growth
  
• Demonstrates innovation and deep understanding of client business drivers
  

Desirable KSAs:

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• Manufacturing industry knowledge
  
• Capable of advising on solutions and technical requirements
  
• Able to negotiate all aspects of a contract
  
• Possesses a strong financial and business acumen
  
• Strategic planning
  
• Relationship management
  
• Public speaking
  

Competencies:

• 
  
• Presentation skills
  
• Team building
  
• Adaptability
  
• Excellent Communication skills
  
• Problem solving
  

Physical Demands and Working Conditions:

While performing the duties of this job, the employee is regularly required to stand; walk; use hands/fingers to handle, or feel; reach with hands and arms; climb, ascend/descend or balance to heights that may require a ladder or lift; stoop, kneel, crouch, or crawl in confined spaces; and talk or hear. The employee is occasionally required to sit. The employee must occasionally lift and/or move more than 50 pounds. The employee is regularly required to use close vision and color vision. The employee is occasionally exposed to outside weather conditions and risk of electrical shock. Work is typically performed in a factory environment and is usually very loud. In the factory environment, the employee may be exposed to hazardous materials and/or greasy or slippery factory floors.

Senior Account Executive – Enterprise Financial Services

Location: Columbus, Ohio

We are partnering with a nationally established IT staffing and technology consulting firm expanding its enterprise footprint across the Great Lakes region. With strong delivery capabilities and long-standing financial services relationships, the organization is investing in strategic revenue growth across Ohio.

We are seeking a high-performing Senior Account Executive to drive net-new enterprise logo acquisition and expand financial services accounts across the region.

The Role

This is a growth-focused, enterprise sales position responsible for:

• Hunting and landing new enterprise logos
• Creating executive-level access (CIO, CTO, CFO, and technology leadership)
• Building and managing full-cycle sales opportunities
• Expanding financial services and regulated industry accounts
• Partnering closely with delivery and account strategy teams

This is not a maintenance role. The ideal candidate is comfortable building pipeline from scratch and converting strategic opportunities into long-term enterprise partnerships.

Target Market

• Regional and national banks
• Financial institutions
• FinTech organizations
• Insurance carriers
• Enterprise healthcare and adjacent regulated industries

Experience selling into regional banks or enterprise financial institutions is highly attractive.

Ideal Background

• 5+ years of business development or account executive experience within IT staffing or technology consulting
• Proven track record of net-new logo acquisition
• Experience navigating complex enterprise buying cycles
• Strong executive presence and consultative selling approach
• Demonstrated ability to generate and manage multi-million-dollar revenue streams

What Success Looks Like

• Consistent enterprise pipeline generation
• Executive introductions and strategic access
• Net-new revenue growth
• Long-term account expansion within financial services

Compensation

Base salary of $60,000 – $80,000 plus uncapped commission.

Strong performers are expected to exceed $130K+ in total earnings.

This role includes access to a high-visibility, active account to help accelerate early success.

JOB SUMMARY

As a Switch Product Manager, you will lead the development of technology products aimed at enhancing the capabilities of pharmacists, health care professionals, and patients in delivering high-quality healthcare services. The ideal candidate will possess a strong blend of strategic thinking, technical acumen, and a deep understanding of the pharmacy and healthcare landscapes. You will work closely with cross-functional teams, including Engineering, UX, Sales, Marketing, and healthcare experts, to drive the entire product lifecycle from concept to launch. This job works closely with the Senior Product Manager and the Manager and/or Director of the group for guidance and support.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Product Vision: Collaborate with senior leadership to define and communicate a compelling product vision and strategy that aligns with the company's mission and addresses the needs of pharmacists to provide better healthcare.
• Subject Matter Expert: Be the expert regarding your product and act as a leader internally and externally for your solution.
• Financial Accountability: Understand the drivers of product profitability and assist leadership in ensuring that products are hitting financial targets including budgeted revenue and margin growth.
• Market Analysis: Conduct thorough market research, including competitive analysis and customer feedback, to identify trends, opportunities, and gaps in the pharmacy technology space.
• Requirement Gathering: Collaborate with customers, pharmacists, healthcare professionals, users, patients, and stakeholders to gather insights and translate them into detailed product requirements, user stories, and use cases.
• Roadmap Development: Contribute to and maintain a comprehensive product roadmap that outlines the prioritized features, enhancements, and initiatives necessary to achieve the product's strategic goals.
• Cross-Functional Leadership: Lead cross-functional teams, including engineering, design, and quality assurance, to ensure successful execution of the product roadmap while adhering to timelines and quality standards.
• User-Centric Design: Work closely with the design team to create intuitive and user-friendly interfaces that enable pharmacists and other health care professionals to efficiently manage patient care, medication dispensing, and communication.
• Iterative Development: Employ an iterative development approach, gathering user feedback and data to make informed decisions that enhance the product's usability, performance, and impact. Run pilot and beta programs with early-stage products and releases.
• Go-to-Market Strategy: Collaborate with the marketing and sales teams to define go-to-market strategies, positioning, and messaging that effectively communicate the value of the product to potential customers.
• Metrics and Analysis: Define key performance indicators (KPIs) to measure the success of the product and regularly analyze data to identify areas for improvement and optimization.
• Regulatory Compliance: Ensure that the product adheres to relevant healthcare regulations, privacy laws, and industry standards.
• Stakeholder Communication: Maintain clear and open communication with internal stakeholders, customers, and partners, providing updates on product development and addressing inquiries.

KNOWLEDGE & REQUIREMENTS

• Ability to prioritize multiple competing priorities.
• Ability to establish relationships across the business as well as with our customers.
• Bachelor's degree or equivalent experience in a relevant field
• Proven experience (5+ years) as a Product Manager with a direct knowledge of Claims processing/adjudication and understanding of NCPDP Standards or a similar role in healthcare technology or related industries.
• Strong background in the Pharmacy industry with direct knowledge of how Patient Assistance, Vouchers and other pre and post edits work within the Pharmacy claims processing market.
• Proficiency in agile product development methodologies and tools.
• History of experience in technical design requirements along with business skills to communicate with leadership on strategy and product direction as well as communicate directly with engineers on detailed requirements.
• Excellent communication, leadership, and interpersonal skills.
• Analytical mindset with the ability to make data-driven decisions.
• Experience with regulatory compliance and knowledge of healthcare data security.
• Demonstrated track record of successfully launching and managing technology products.
• Strategic thinker with the ability to align product goals with overall company objectives.

What’s In It For You?

• Medical, Dental and Vision Plans
• Voluntary Benefits
• HSA & FSA
• Fertility & Family Planning Benefits
• Paid Parental Leave
• Adoption Assistance Program
• Employee Resource Groups
• Flex PTO for Exempt Associates & up to 15 PTO days in first year of employment for non-exempt associates
• 11 Paid Holidays
• Corporate Wellness Program
• 401(k) plan offering both pre‑tax and Roth contributions, plus an employer match

Job Title: Safety Manager

Location: On Site - Columbus, Ohio, United States - Relocation available

Salary: $140,000-$160,000

Skills: Construction Site Safety, OSHA Compliance, Incident Investigation, Safety Program Development, Certification Management

About the Construction Company / The Opportunity:

Join a rapidly growing leader in the construction industry, providing critical safety leadership for technology integration projects shaping the future of connectivity. Our client operates at the forefront of complex construction environments, powering safe and innovative worksites that drive modern infrastructure such as data centers and advanced facilities. This is a compelling opportunity for an experienced Safety Manager to champion workplace safety culture, foster team development, and support transformational projects for major industry clients.

Responsibilities:

• Lead the creation, development, and execution of comprehensive internal and external safety programs at construction sites to ensure compliance and continuous improvement.
• Promote a behavior-based safety culture by collaborating daily with Site Leadership and Safety Coordinators to reinforce safe work practices and safety awareness.
• Serve as the site safety champion, conducting incident and accident investigations, documenting findings, developing solutions, and establishing corrective actions to meet safety performance targets.
• Maintain and organize safety files and records to support corporate and field audits for compliance and business reporting requirements.
• Lead accident and injury investigations, supporting the preparation of relevant materials and evidence for hearings, insurance, and regulatory agency compliance.
• Coordinate with Human Resources for drug, alcohol, and medical screening of employees in accordance with company policies and industry standards.
• Ensure all employees adhere to established safety policies and procedures, modeling and upholding the organization’s core safety values.
• Be available for minimal overnight travel (approximately 5%) as required by project needs.

Must-Have Skills:

• Valid OSHA certifications.
• Possession of CSP, ASP, STS-C, IOSH and/or CHST certification or equivalent.
• 5+ years of Occupational Health and/or Safety leadership experience in a construction environment.
• Demonstrated knowledge of federal, state, and local construction safety regulations and best practices.

Nice-to-Have Skills:

• Bachelor’s or Master’s Degree in Environmental Health & Safety (EHS) or related discipline.
• Data center construction experience.
• Hands-on experience developing and implementing safety audit processes and safety metrics reporting.
• Familiarity with BICSI or construction technology training programs.
• Proven ability to mentor, train, and influence cross-functional teams in high-growth environments.
• Experience supporting accident response and regulatory compliance at data centers or technology infrastructure projects.
• Operational knowledge of equipment such as scissor lifts, telehandlers, boom lifts, and UTVs.

AGE Solutions is seeking an experienced Telecommunications Specialist to join our established team supporting our DoD customer. A successful candidate will be able to work independently and with contract and government personnel to provide voice services support for a customer facility.

This role is onsite full-time at our customer's location in Columbus, OH.

Responsibilities Include:

• 
  
• Responsible for directing technical work on projects.
  
• Performs a variety of analyses and prepares appropriate documentation.
  
• Prepares and makes briefings and presentations.
  
• Leads team in on-site management of installations.
  
• Works independently and installs, operates, maintains, configures, troubleshoots, and repairs IT systems devices, circuits, cables, components, software, and end-user devices, components, software and connectivity.
  
• Assists in the development and management of project plans. This includes the review of task performance and work products for correctness, for adherence to design concepts and user requirements, and for progress in accordance with schedules.
  
• Coordinates with the Vendor PM, COR, and Program point of contacts to ensure accurate solutions and user satisfaction on technical matters.
  
• Provide daily, weekly, and monthly reporting to the Project Manager and customer.
  
• Manage the assigned queue in ServiceNow and ensure that tickets and incidents are assigned and addressed within requirements.
  
• Provide soft and hard phone installation and configuration.
  

Required Skills, Experience, and Qualifications:

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• Seven (7) years of progressive IT experience including experience in at least five projects in telecommunications and voice services. At least one project must have occurred within the past three (3) years.
  
• Experience with VoIP and POTS.
  
• DoD Secret Clearance with a NACLC or T3 investigation
  

Preferred Qualifications:

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• Security+ CE Certification
  
• CCNA Certification
  
• Experience with soft phone solutions.
  

Work Environment and Physical Demand:

• 
  
• Must be able to work at a computer for extended periods.
  
• Must be able to work in office, warehouse, and telecommunications closet environments.
  
• Must be able to lift up to 40 pounds.
  

Compensation: $55,000+

At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally.

• 
  
• 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.
  
• Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.
  
• 401(k) with Match: We match 3% of your contributions with immediate vesting.
  
• Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.
  
• Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.
  
• Parental Leave: 15 days of fully paid leave for new parents, because family matters.
  
• Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving.
  
• Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.
  
• Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.
  

At AGE, you'll do work that matters, supported by a company that delivers for its people.

AGE Solutions is seeking an Audio-Visual Command Meeting (AVCM) Engineer. In this role, you will travel within their assigned zone to support Senior Executive Services (SES) and Military Officer conference and meeting spaces. This role provides installation, troubleshooting, and sustainment support for enterprise audio-visual systems and will augment support to other zones as required. The ideal candidate is a hands-on AV professional with strong technical expertise, the ability to lead AV efforts on-site, and experience working in classified environments.

This position is based out of Columbus, OH with regional CONUS travel requirements.

Key Responsibilities:

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• Travel within assigned zone and provide augmentation support to other zones as needed
  
• Support SES and Military Officer conference and meeting spaces
  
• Install, pull, terminate, label, and test all AV-related cables, connectors, and interfaces
  
• Install projection screens, plasma/LED displays, speakers, and related AV hardware
  
• Perform installation of AV systems at client sites, including full room deployments
  
• Read and interpret blueprints, drawings, and technical documentation
  
• Wire and build AV racks to standard and customer specifications
  
• Serve as the Lead Audio Visual Engineer on projects and customer engagements
  
• Manage AV projects across various models and makes of equipment
  
• Conduct testing, analysis, troubleshooting, and corrective actions on systems, networks, hardware, and software
  
• Demonstrate thorough understanding of AV wiring standards and connector types across AV cable types
  
• Support internet-based video solutions including switchers, codecs, interfaces, and room design solutions
  
• Access classified areas to support Enterprise JWICS installation and troubleshooting of system hardware (user account not required).
  

Required Qualifications:

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• Five (5) years of relevant experience with AV engineering
  
• Must have an active DoD Top Secret clearance at a minimum
  
• Must have one (1) of the following certifications:
  
  • 
    
  • AMX Technician (Networked AV) Certification
    
  • Crestron CTI Technician Track Certification
    
  • AVIXA CTS Certification
    
  
  
  
• Ability to support mission-critical AV/VTC systems under pressure
  
• Demonstrated experience working with:
  
  • 
    
  • Crestron
    
  • Cisco
    
  • Biamp / AMX
    
  • Extron
    
  
  
  
• Willingness to travel throughout the zone as required
  
• Strong troubleshooting skills to quickly diagnose and restore AV/VTC services
  
• Ability to follow escalation procedures and provide status updates and corrective action plans to leadership/PMO
  
• Experience using a ticketing system (e.g., ServiceNow) to document troubleshooting, actions taken, and resolution details
  
• Ability to provide routine ticket updates until closure and document root cause and resolution steps
  
• Ability to provide daily operational status reporting for non-operational rooms, including estimated restoration timelines
  
• Location: This position is onsite at our customer's location in Columbus, OH and requires up to 50% travel (CONUS).
  

Compensation: $70,000+

At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally.

• 
  
• 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.
  
• Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.
  
• 401(k) with Match: We match 3% of your contributions with immediate vesting.
  
• Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.
  
• Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.
  
• Parental Leave: 15 days of fully paid leave for new parents, because family matters.
  
• Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving.
  
• Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.
  
• Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.
  

At AGE, you'll do work that matters, supported by a company that delivers for its people.

AGE Solutions is seeking a Computer Systems Specialist to support a DoD Local Area Network (LAN) engineering team. The selected candidate will work daily from a customer facility in Columbus, OH.

Responsibilities Include:

• 
  
• Under general direction, provide technical support using computer equipment and applications on a wide area network (WAN) or large local area network (LAN).
  
• Monitor, install, test, and resolve problems with computer network hardware and software.
  
• Adapt existing software to accommodate the database needs of departments.
  
• Develop and/or maintain systems, tools, Intranet and Internet Web sites, and perform related duties as required.
  

Required Skills, Qualifications and Experience:

• 
  
• Experience:
  
  • 
    
  • Two years of progressive IT experience.
    
  
  
  
• Clearance:
  
  • 
    
  • Secret clearance with an adjudicated IT-I qualifying investigation (DoD Top Secret).
    
  
  
  
• Certifications:
  
  • 
    
  • DoD 8570 IAM I Certification (Security+)
    
  • Network+ or other relevant Telecommunication certifications
    
  
  
  
• Location:
  
  • 
    
  • This role is fully onsite in Columbus, OH and requires approximately 20% travel within the United States.
    
  
  
  

Work Environment and Physical Demand:

• 
  
• Must be able to work at a computer for extended periods of time.
  

Compensation: $48,000+

At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally.

• 
  
• 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.
  
• Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.
  
• 401(k) with Match: We match 3% of your contributions with immediate vesting.
  
• Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.
  
• Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.
  
• Parental Leave: 15 days of fully paid leave for new parents, because family matters.
  
• Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving.
  
• Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.
  
• Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.
  

At AGE, you'll do work that matters, supported by a company that delivers for its people.

ITTConnect is seeking an IT Project Manager - Process Intelligenceto work for one of our clients. This is a new position with a client that is a global leader in consulting, digital transformation, technology and engineering services present in nearly 50 countries. The end client is in the Utilities/Energy.

Job location: Columbus, OH. Job may be hybrid, 3-4 days a week onsite as needed.

The Project Manager will oversee and coordinate the delivery of the Process Intelligence work, managing the process from design to hyper care in partnership with Celonis (the tool that the client uses for PI) and other business partners. This role will ensure effective communication and collaboration across teams while maintaining project documentation and facilitating review meetings.

Responsibilities:

• Oversee and coordinate project delivery for the Process Intelligence work, ensuring alignment with project goals and timelines.
• Create & maintain comprehensive project documentation and process documents to ensure clarity and transparency throughout the project lifecycle in accordance with established project governance.
• Coordinate IT, Business Unit (BU), and Celonis review meetings, ensuring effective follow-ups on action items and progress.
• Track and coordinate progress of AEP tasks and activities.
• Facilitate AI reviews, document findings, and mediate any identified vulnerabilities.
• Report project status to the Delivery Manager and collaborate directly with the PM team to discuss risks, issues, and impediments.
• Maintain ongoing communication with stakeholders regarding project progress, challenges, and strategies for resolution.
• Promote continuous improvement activities within the project team to enhance quality and optimize value delivery.
• Manage & maintain a project plan using Jira or similar tools
• RAID management & developing mitigation strategies
• Establish regular cadence for meeting with the team to monitor progress

Requirements:

• Proven experience in project management, preferably in a technology-focused environment.
• Quick learner and gets familiar with program vision
• Prior experience in working with an implementation vendor
• Strong understanding of Waterfall, Scrum/Agile principles and Kanban methodologies
• Excellent organizational and strong communicator (written and verbal
• Experience with managing a cross functional team that includes both full-time and part-time team members
• Ability to work collaboratively with diverse teams and stakeholders
• Experience with project documentation and management tools, such as Jira, is a plus
• Familiarity with Celonis and AI-related processes would be advantageous
• Strong problem-solving skills and the ability to manage risks effectively.

Our client, a utility company providing natural gas and electric services to millions of customers across several states, is looking for someone to join their team as an SAP IT Engineer. This role is hybrid in Columbus, Ohio.

*This is a 6-month W2 contract with benefits offered*

In this role you will be responsible for maintaining service performance, improving system reliability, and driving operational excellence across the SAP environment.

What You Will Be Doing

• Serve as the Service Owner for SAP, accountable for maintaining SAP service levels and overall platform performance.
• Lead efforts to reduce incident rates and improve operational stability.
• Participate in major incident on-call support as needed.
• Collaborate with audit teams to ensure compliance with internal controls and governance requirements.
• Review and improve the quality of production changes and support continuous improvement initiatives.
• Identify and document defects and system issues, partnering with Product Owners to prioritize resolution.
• Maintain and organize SAP documentation to support operational processes and knowledge management.
• Manage SAP licenses to ensure compliance and optimize technology costs.
• Provide input and recommendations to support the long-term SAP technology roadmap.

Required Skills & Experience

• 3–5+ years of SAP experience
• Strong working knowledge of: SAP MM, SAP PM, SAP FI/CO, SAP Basis, SAP GRC, SAP ABAP
• Familiarity with ITIL support practices, including Incident Management, Change Management, Problem Management, Release Management
• Experience using ServiceNow
• Ability to work effectively in an outsourced or complex IT environment
• Experience working with legacy and modern computing architectures
• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience)