Information Technology Jobs in Hialeah, FL

The Claims Analyst reports to the Claims Department Manager of the MWG-International Division. The position is a non-exempt, hourly role and is located at 75 Valencia Avenue, Suite801, Coral Gables, Florida 33134.

GENERAL JOB DUTIES AND RESPONSIBILITIES:

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required.Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Processing and adjudication.
• Analyzing the claims to properly adjudicate it according to the policy benefits and limitations.
• Responsible for all emails and phone calls with clients and agents regarding the assigned cases.
• Responsible for investigating any medical information needed to properly process a claim by requesting medical records or any other document needed to providers and/or insureds (USA, Latin American and/or the Caribbean) to make a determination on the claim submitted.
• Responsible for writing and submitting letters of denial to insureds, letters of
• exclusionary riders or cancellation of coverage to the Insured when necessary.
• Prepare medical evaluations for cases on excess of $1 or on any cases in which a
• retroactive exclusionary rider needs to be applied.
• Communicate to Insured on a formal letter of any Lloyd’s decision regarding an appeal of a
• claim.

EXPERIENCE AND EDUCATION REQUIREMENTS:

• Requires high school diploma or general education degree or equivalent or 1 year of related experience.
• Medical knowledge to be able to analyze a medical claim submitted to determine eligibility.
• Communication skills – verbal, written and listening skills
• Knowledge of Microsoft outlook, excel and word.
• Each employee must pass a drug screen.
• Reports must be received from criminal background investigation and review of work references.
• Must be capable of maintaining regular attendance.
• Must be capable of performing the essential job functions of the position, with or without reasonable accommodations

WORKING ENVIRONMENT:

• Must be able to perform in a very high paced environment and professionally handle interruptions.
• Must have the ability to work under minimal supervision.
• Must be able to prioritize projects, work multiple projects simultaneously, and meet project deadlines.
• Must possess excellent problem-solving skills and have keen attention to details.
• Must demonstrate strong written and verbal communication, interpersonal, and relationship building skills.
• Must be able to handle stressful situations appropriately.
• Must maintain confidentiality and privacy in every aspect of the job.

JOB ESSENTIAL REQUIREMENTS:

The following are job functions that an employee must be capable of performing with or without reasonable accommodation.

• BILINGUAL REQUIRED: Must be able to read, write, and speak English and Spanish.
• Must have basic typing skills
• Must be able to work as scheduled.
• Must possess sight and hearing senses or use prosthetics that will enable these senses to function adequately so that the requirements of the position as stated above can be fully met.
• Must be able to bend, stretch, reach, and sit or stand at a desk during 85% of the workday.
• Must be able to lift, stoop, and carry small equipment items and supplies, possibly weighing up to 20lbs.

REASONABLE ACCOMODATIONS:

Morgan White Group will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of a job, unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to Morgan White Group.

EQUAL OPPORTUNITY EMPLOYER:

MWG is an Equal Opportunity Employer, committed to the principles of the EEOC. All employment decisions are based upon each person's qualifications, abilities, and performance. Our company works to provide an environment where human dignity prevails and all employees and applicants for employment receive equal consideration and fair treatment, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

BASIC PURPOSE: Responsible for turning the reservation system strategy roadmap into specific scope / features and for organizing those items into a backlog for their team. Analyze available data, experiment as required, and determine which capabilities are most likely to achieve the business objectives defined in the product strategy. Work in heavy collaboration with stakeholders and with an understanding of our business model.

POSITION RESPONSIBILITIES:

• Serve as the Owner and primary author to document improvement themes in confluence, epics in Jira, and stories / tasks in Jira with complete description, business rules and acceptance criteria to make sure objectives and vision are clear.
• Collaborate with the cross-functional delivery team during team ceremonies and represent the product management viewpoint.
• Lead design thinking sessions with the delivery team and relevant stakeholders to clarify problem statements and objectives, identify potential solutions, and paths for investigation / experimentation / execution.
• Emphasize "fast feedback" within the team by being available to answer questions.
• Work closely with stakeholders to understand business needs and how users interact with reservation system product to incorporate into the product backlog.
• Utilize data and experimental evidence to generate and prioritize high-value backlog items using a value vs effort analysis.
• Collaborate with portfolio and business relationship management teams to size and prioritize requests for new deliverables.
• Collaborate with architect owner and delivery coach to ensure that all team members are aware of the team's approach, progress, upcoming activities, and potential blockers.
• Facilitate demos to senior stakeholders as needed to serve as an "information radiator".
• Lead the execution of UAT testing by facilitating end-to-end testing as required.
• Perform other job-related functions as assigned.

KNOWLEDGE AND EXPERIENCE:

EDUCATION: Bachelor's Degree in Business Management, Computer Science, Industrial Engineering, or other related field of study; or any combination of relevant work experience and education.

EXPERIENCE: Minimum 3 years' of experience in the product management space in the role of Agile Product Owner, Experience with cruise, and travel industry a plus

KNOWLEDGE & SKILLS: Excellent written and oral communication skills. Knowledge of modern product delivery practices (agile, lean, etc.) where product design and delivery are parallel activities. Knowledge of value canvasing and business case development. Ability to form essential links/partnerships between product owners and the team. Ability to adapt to a dynamic environment. Able to prioritize and execute tasks in a high-pressure, fast-paced environment. Keen attention to detail. Strong initiative, priority setting, and collaboration skills. Knowledge of product discovery approaches and conducting end-user research. Knowledge of Microsoft Office Products, Jira, Confluence, and SQL querying a plus. Ability to effectively persuade, influence and motivate in order to achieve objectives. Knowledge of design thinking and ability to facilitate design thinking workshops. Knowledge of hypothesis driven development and product experimentations

Embark on a Journey That Makes a Difference.

At Generali Global Assistance (GGA), every day is an opportunity to help people explore the world with confidence. We’re not just in the business of protection—we’re in the business of adventure and peace of mind. Whether it’s a backpacker trekking through the Andes, a family cruising the Mediterranean, or a solo traveler chasing the Northern Lights, we’re there to ensure their journey is safe and supported. From assisting with emergency medical claims to guiding customers through trip disruptions or ID theft, your work helps turn travel challenges into stories of resilience.

Set Sail on a Career Path to Success.

Our teams value curiosity and collaboration while priding ourselves on fostering a welcoming and inclusive atmosphere for our employees. Elevate your journey through our internal programs, including:

• Diversity, Equity, and Inclusion (DEI) Committee
• Career pathing and Individual Development Plans
• Internal training and intern opportunities
• Women in Business Mentorship Program
• Employee awards and recognition
• Education and professional development assistance program

Passport to Perks Includes:

• Generous Employer contribution for health, dental, and vision insurance
• Paid Maternity and Paternity Leave
• Scholarship Program for Employee Dependents
• Company match on 401k
• Employee Assistance Program (EAP)
• Company paid short-term and long-term disability insurance
• Company paid life insurance
• Voluntary Pet Insurance
• Voluntary Legal Benefit
• Discounts on travel insurance
• Time off policies including vacation days, sick days, personal days, holidays and volunteer days (VTO)

Your Role on the Expedition:

Leads the day-to-day operations of the GGA Travel Assistance department, delivering seamless, high-quality assistance to travelers when they need it most. Oversees performance management, quality assurance, and knowledge management for a dynamic team of 30+ professionals operating in a fast-paced, customer-centric environment. Partners closely with Medical, Claims, and cross-functional internal and external stakeholders to ensure safe, timely, and compassionate support throughout the traveler journey. This role reports to the Director of Customer Service.

Chart Your Course:

• Lead day-to-day Travel Assistance operations, ensuring timely, high-quality service and positive customer outcomes
• Partner closely with Medical and global Travel/Medical Assistance teams to optimize processes, handoffs, and customer safety
• Oversee operational execution to meet service levels, quality standards, and case resolution targets
• Manage, assign, and prioritize team workloads; monitor performance across all Travel Assistance services
• Drive achievement of KPIs related to quality, customer satisfaction, productivity, timelines, and team performance
• Coach, develop, and engage staff through regular performance reviews, case/call calibrations, and targeted training
• Monitor individual and team performance metrics daily, weekly, and monthly; report on trends and outcomes
• Own performance measurement, reporting, and continuous improvement initiatives for the department
• Support Travel Assistance claims processing as needed
• Build and maintain strong vendor and partner relationships
• Serve as escalation point for sensitive or complex customer and partner issues, escalating to senior leadership when required
• Conduct regular quality assurance reviews on active and closed cases
• Prepare and present monthly operational, quality, and case management reports to senior leadership and clients
• Identify training needs and partner with Ops Development to support onboarding and ongoing skill development
• Conduct annual performance reviews for Supervisors and Assistance Coordinators
• Advise the Director, CSD on staffing, hiring, development, performance, and adherence to company values
• Foster a high-performance, customer-focused culture with a proactive, can-do mindset
• Maintain up-to-date knowledge of policies, procedures, and best practices
• Perform additional duties as assigned

Your Ticket to Success:

Required Qualifications:

• High School Diploma or Equivalent (GED) required.
• Prior knowledge and experience in healthcare, travel insurance and multi-lingual Assistance/Call Center environments.
• Professional and experienced Medical Network Management skills with deep local and cultural knowledge
• Minimum 5 years of prior experience
• Prior experience in ISO or other Quality Assurance Management programs is highly desired
• Excellent verbal and written communication skills and ability to manage and prioritize multiple tasks.
• Excellent interpersonal skills necessary to interact positively with partners, providers and professional staff. Must represent the organization in a professional and knowledgeable manner
• Has strong customer service focus, decision making, planning and organizing skills

Preferred Qualifications:

• Multilingual with excellent English language skills preferred
• Bachelor’s Degree in Management and Organizational Development or equivalent work experience

Position Coordinates:

This is a hybrid role based out of our Pembroke Pines, FL office. As a hybrid role, you will be working onsite 2-3 days a week and working from home 2-3 days a week.

Time for Take-off:

While there is some flexibility in the hours, this position will be Monday-Friday during regular business hours (approximately 8:00am-5:00pm). Occasional overtime may be required according to business need.

One team. Every destination.

Generali Global Assistance is proudly part of the Europ Assistance Group and our products utilize a number of corporate and product brands. The brands for our North American team include the following:

• CSA: US travel insurance brand for retail, tour operator, cruise and lodging partners. Learn more here.
• Generali Global Assistance (GGA): The primary Corporate brand in the United States for our travel insurance, travel assistance, identity and cyber protection, and beneficiary companion products. Learn more here.
• GMMI: the industry standard for global medical cost containment and medical risk management solutions. Learn more here.
• Iris, Powered by Generali: identity and digital protection solution. Learn more here.

Explore new horizons – apply today!

Don’t meet every single requirement? At Generali Global Assistance, we are dedicated to building a diverse, inclusive and enriching workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

California Residents - Privacy Notice for California Residents Seeking Employment with Generali Global Assistance is available here: Company is committed to providing equal employment opportunity in all our employment programs and decisions. Discrimination in employment on the basis of any classification protected under federal, state, or local law is a violation of our policy. Equal employment opportunity is provided to all employees and applicants for employment without regard age, race, color, religion, creed, sex, gender identity, gender expression, transgender status, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, sexual orientation, national origin, ancestry, ethnicity, citizenship, genetic information, marital status, military status, HIV/AIDS status, mental or physical disability, use of a guide or support animal because of blindness, deafness, or physical handicap, or any other legally protected basis under applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, classification, placement, promotion, termination, reductions in force, recall, transfer, leaves of absences, compensation, and training. Any employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of Human Resources. The Company will not allow any form of retaliation against individuals who raise issues of equal employment opportunity. All Company employees are responsible for complying with the Company’s Equal Opportunity Policy. Every employee is to treat all other employees equally and fairly. Violations of this policy may subject an employee to disciplinary action, up to and including termination of employment.

BASIC PURPOSE

Management support for all practices, procedures, and training related to existing and new restaurant concepts. Assist with management of shipboard projects in restaurant operations fleet-wide, while ensuring that service standards and revenues are achieved and maintained within the targets established by the company. Work in close cooperation with the ship's management teams in tandem with the Director of Restaurant Development and Operations.

POSITION RESPONSIBILITIES

• Research and development of all practices, procedures, and equipment specifications for new and existing restaurant concepts.
• Review and evaluate all aspects of onboard restaurant operations continuously, including development of strategic choices and analysis before determining appropriate courses of action to facilitate implementation.
• Follow-up consistently to ensure accountability to plans. Drive implementation of food and beverage programs by motivating and supporting the ship management teams in developing and implementing action plans that meet operational objectives.
• Liaise with the Inventory Controllers to ensure that food & beverage service related inventory levels are maintained in a cost-effective manner.
• Ensure dining revenues and expenses are properly recorded against appropriate budget, and variations from budgeted amounts, are properly documented.
• Analyze and evaluate detailed costs and consumption of onboard dining rooms, buffets, specialty restaurants against financial targets considering the best interests of the company.
• Analyze and review ship / shore generated reports in relation to restaurant service area costs and revenues, satisfaction ratings and material (consumable/durable) management on a continuous basis. Identify deficiencies within existing service delivery systems and initiate and develop efficient and effective alternative courses of action.
• Develop and maintain positive working relationships with all fleet operations departments to facilitate a team oriented and supportive approach to onboard restaurant service operations. Recognize and reinforce restaurant management ship accomplishments by using existing business indicators as well as by finding new, effective methods of recognition.
• Liaise with Sales and Reservations for special functions, service requests, group requests, dining room reservation and any other restaurant service related issues.
• Manage administration and operational functionality of all restaurant service related capital investment equipment onboard the vessels.
• Participate in the design and layout of buffets, restaurants and other food service related outlets and undertake special projects as needed.
• Prepare a Trip Report after each visit to a vessel with the main focus on general Food & Beverage.
• Must be familiar with the Safety and Environmental Protection Policy and the SEMS, and carry out the policies and procedures appropriate for position. Ensure restaurant operations comply in accordance with U.S.P.H. standards.
• Perform other job related functions as assigned.

EDUCATION: Bachelor's Degree in Hotel Management, Business Administration or related field of study; or any equivalent combination of education and relevant work experience

EXPERIENCE: 10 years of experience in industry food and beverage management position. Extensive experience and knowledge in all aspects of hotel/cruise ship operations

KNOWLEDGE & SKILLS: Expert knowledge of restaurant operations including: service practices, purchasing systems, records procedures and UK/USPH sanitation standards. Fluent in overall beverage knowledge and an understanding of beverage operations in general. Certified Level 1 Court of Master Sommelier preferred in service practices. Working knowledge of Microsoft Office Suite, to include Excel, Word, PowerPoint and Outlook. Strategic planner with innovative and practical management approach to build and develop a successful team. Highly motivated self-starter with complete attention to detail. Ability to maintain confidential proprietary company and personnel related information. Detail-oriented in interpreting and implementing company and work rules, practices and procedures. Solid communication skills to work effectively with subordinates, peers and superiors. Excellent leadership and management skills with ability to develop, motivate, and train a smooth functioning team. Ability to organize and complete work in accordance within established timelines. Ability to work under pressure, manage multiple projects and shift priorities based on business demands. Ability to travel extensively. Ability to work nights, weekends, and occasional holidays.

We are looking for dedicated and guest-focused Baristas to join our Shipboard Beverage Department. This role is responsible for delivering high-quality coffee, specialty beverages, and excellent service in line with company standards.

Qualifications:

• At least 3–5 years of relevant experience in a 4 or 5 star hotel, lounge, restaurant, and cafe.
• Knowledge of coffee, tea, and specialty coffee drinks
• Ability to multi-task and remain organized and flexible in a fast-paced environment
• Strong communication and interpersonal skills
• Guest-oriented mindset with attention to detail
• Guest service focused and solution oriented
• Ability to analyze and interpret documents such as recipes and manuals
• Excellent communication and interpersonal skills, including the ability to interact effectively with guests and fellow employees

Key Responsibilities:

• Prepare and serve coffee, tea, and specialty beverages consistently
• Provide warm, professional, and solution-oriented guest service
• All areas are clean, USPH compliant and visually appealing at all times
• Ensures all operating standards and procedures are executed consistently
• Follow company standards, safety, and quality procedures
• Creates opportunities for the guest to interact with the product
• Follows standards for merchandising, stocking, rotating and storing products
• Support team members and contribute to overall F&B goals
• Takes initiative in learning all aspects of the Barista position

Interested candidates are encouraged to apply here or connect directly for more information.

Royal Caribbean Group is one of the world’s largest and most recognized cruise vacation companies. It serves as a global leader in the travel and hospitality industry, operating a diverse portfolio of cruise brands and experiences around the world.

With a career at HMSHost, you really benefit! We Offer

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• Holiday pay
• Meal and Transportation Benefits
• *401(k) retirement plan with company match
• *Company paid life insurance
• *Tuition reimbursement
• Employee assistance program
• Training and exciting career growth opportunities
• Referral program – refer a friend and earn a bonus

*Benefits may vary by position so ask your recruiter for details.

Executive Chef

Summary:

The Executive Chef is responsible for all culinary operations of multiple restaurants with difficult to complex operations. This position directs and oversees the preparation and standards of all food, manages the culinary and commissary management staff, and performs all other responsibilities as directed by the business or assigned Management of which associate is capable of performing. This is an exempt position and typically reports to the Sr. Director of Operations, depending on local requirements.

Essential Functions:

-Supervises the day to day activities of culinary supervisory staff

-Works with Restaurant partners on menus and menu items, ensuring that they can be prepared properly and timely in the airport kitchens

-Ensures integrity of all aspects of food, i.e. taste, temperature, presentation, speed of production

-Promotes safety and sanitation, oversees inspection of products handling, establishes and maintains safe practices, and follows HACCP procedures

-Oversees the Commissary and serves as a primary contact with food vendors

Prices and orders food and kitchen supplies

-Maintains effective cost control, by managing the food management inventory system

-Complies with company and franchise standards of operation procedures, as well as those of all applicable regulatory agencies

-Ensures on a daily basis that all products are prepared and presented in accordance with brand or company standards

-Identifies hiring, firing, advancement, development, promotion of culinary management staff

-Maintains effective communication and positive associate relations by ensuring all associate activities are performed in a timely and professional manner, to include performance reviews, progressive discipline, resolving associate relations issues, managing incentive programs, and executing management and associate development programs as defined by the Director of Operations

-Provides the highest quality of customer service to the customers at all times, to include ensuring the proper training of all staff and supporting associates to ensure customer satisfaction and product quality

Minimum Qualifications, Knowledge, Skills, and Work Environment:

-Requires post-secondary, culinary arts school or four-year university; brand certification a plus

-Requires a minimum of 5 years managerial or supervision experience in the culinary / food service

-Must be certified in Serve Safe Management certification course

-Demonstrates team management, delegation, issue resolution, coaching skills and ability to motivate others and act as a change agent

-Demonstrates organization and multi-project time/issue management

-Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with individuals

To learn more about HMSHost and additional career opportunities, visit Opportunity Employer (EOE)

Minority/Female/Disabled/Veteran (M/F/D/V)

Drug Free Workplace (DFW)

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).

About AileyCamp Miami 2026:

June 15 - July 25, 2026

AileyCamp Miami is a summer day camp where middle school students are immersed in dance as a physical activity that, in addition to expanding aesthetic awareness, fosters athletic ability and skills demanded. As a result, campers increase confidence, self-esteem, leadership skills and enjoy a variety of social activities. Each summer up to one hundred students, who reside in Miami-Dade County and are currently enrolled in the 6th, 7th, or 8th grade (ages 11 to 14) at a Miami-Dade County Public School at the time of application, are selected. Prior dance training is not a consideration for admission.

About the Adrienne Arsht Center for the Performing Arts of Miami-Dade County

The Arsht proudly serves as the cultural pulse of Miami – the heart of magical live arts experiences that spark the imagination and connect people to one another. Whether on our stages or in your neighborhood, the Arsht is alive year-round with international artists, innovative programming from resident companies and local arts partners, free community events that reflect Miami’s unique identity and more than 100 culturally diverse and impactful learning experiences for 80,000 children every year.

Since opening in 2006 in the heart of downtown, the Arsht, a 501(c)(3) non-profit organization, has been recognized as a leader in the city’s cultural transformation, a catalyst for billions of dollars in new development and a host venue for historic events. The 300+ annual Arsht events include a robust series of touring Broadway musicals direct from New York, star-studded jazz and classical music concerts curated for South Florida, a major annual Flamenco Festival and an award-winning Miami-based theater program. In addition, Family Fest, Gospel Fest Miami, Art + Mind Day, Heritage Fest and our LGBTQ+ Pride celebration are among dozens of free events that bring people from all corners of our community together. For more information, visit .

We are currently looking for the following:

• Camp Administrator
• Administrative Assistant
• Creative Communications Instructor
• Personal Development Instructor

Please visit Jobs | The Arsht for the complete list of current openings and how to apply.

Position Title: Strategy and Planning Senior Manager

Department: General Secretariat

Reports to: General Secretariat with dotted line to Chief Finance and Administration Officer

Position based in: Concacaf Headquarters, Miami

COMPANY INFORMATION:

We are the Confederation of North, Central America, and Caribbean Association Football, one of six continental confederations of FIFA (Fédération Internationale de Football Association). Concacaf serves as the governing body of football in this part of the world. It is composed of 41 national associations united by the passion for football, from Canada in the north to Guyana, Suriname, and French Guiana in the south.

Concacaf is committed to develop, promote and manage football throughout the region.

POSITION PURPOSE:

The Strategy and Planning Senior Manager , under the supervision of the General Secretary leads the development, implementation, and monitoring of Concacaf strategic plans, ensuring alignment between long-term vision, operational execution, funding requirements, and stakeholder expectations.

The role identifies key internal and external strategic opportunities and risks, leads key strategic projects involving multiple stakeholders, and consolidates data, research and insights to support informed decision-making, . Working collaboratively across departments, the role translates strategic priorities into key actionable plans with clear measurable outcomes.

ESSENTIAL FUNCTIONS:

• Assist in the development of the Concacaf long-term strategy, multi-year plans, and annual operational plans.
• Translate strategic objectives into clear priorities, initiatives, KPIs, and performance measures.
• Coordinate strategic planning cycles across departments to ensure alignment and accountability.
• Monitor delivery of strategic initiatives and provide regular progress reporting to senior leadership.
• Develop and maintain performance frameworks, dashboards, and reporting tools to track organizational effectiveness.
• Analyze internal and external data to identify trends, risks, opportunities, and performance gaps.
• Support evidence-based decision-making through strategic analysis, scenario planning, and business cases.
• Define and maintain strategic governance processes, including calendars, review cadences, and escalation mechanisms.
• Facilitate cross-functional prioritization to balance strategic impact, capacity, and financial constraints.
• Ensure alignment between strategic priorities, operating plans, and budget allocations in close coordination with Finance.

Governance & Board Support

• Prepare high-quality strategy papers, reports, and presentations for the General Secretary's office.
• Ensures strategic alignment with the confederation’s policies and regulatory obligations.
• Support and contribute to planning sessions and strategy reviews.
• Support with stakeholder & sector engagement.
• Work cross-functionally across the organization to ensure join-up planning.
• Engage with external stakeholders to align strategic priorities.
• Support funding submissions and accountability reporting linked to strategic outcomes. Support the identification, escalation, and reporting of strategic risks and issues to senior leadership and governing bodies.
• Ensure consistency of strategic messaging and performance narratives across Board materials, reports, and leadership communications.

Continuous Improvement & Change

• Identify and drive opportunities to improve planning processes, organizational effectiveness, and strategic capability.
• Support change initiatives and organizational transformation programs, ensuring alignment with strategic priorities.
• Embed a culture of strategic thinking, accountability, and continuous improvement across the organization.
• Support the development and adoption of best practices, tools, and methodologies to enhance planning, performance management, and execution discipline.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that s/he can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities

• Bachelor’s degree in business administration, finance, or related field. MBA is preferred.
• 7+ years of experience in Strategy and Planning positions in the sports industry, preferably within the football industry.
• Proven experience in business model innovations.
• Experience in policy and strategy implementation for short and long-term results.
• Knowledge of business planning and financial performance measures.
• Strong understanding of sports governance, funding models, and public or not-for-profit accountability.
• P&L management and strong analytical, problem-solving, and critical thinking skills.
• Strong knowledge of corporate finance and basic accounting.
• Experience supporting senior leadership and governing bodies (e.g., Board, Council, Committees) through strategy development, performance reporting, and decision support.
• Outstanding quantitative, financial, research, modeling, and presentation skills (inclusive of strong proficiency in excel and presentation platforms).
• Proven experience translating strategy into actionable plans, KPIs, and delivery roadmaps, and supporting organizational change and adoption.
• Ability to influence others outside of own job area regarding policies, practices, and procedures.
• The right candidate will be able to explain, and where needed, defend her/his analysis both verbally and in writing.
• Strong negotiation skills.
• Excellent interpersonal communication and presentation skills with a proven track record working with internal and external stakeholders.
• Ability to handle multiple projects simultaneously while working both as part of a team and independently.
• Experience working in an international, multi-stakeholder environment, preferably within federated or member-based organizations.
• Excellent oral and written communication skills. An ideal candidate is bilingual (English or Spanish/French).
• Experience working and multitasking in a dynamic, fast-paced environment.
• Candidate must have the flexibility to travel nationally and internationally for the performance of his/her duties. Approximate travel requirement: 10 to 15%

Due to the cyclical nature of the sports and entertainment industry, the employee may be required to work varying schedules, including game nights, to reflect the business needs of the company.

This job description in no way implies that the duties listed here are the only ones the employee can be required to perform. The employee is expected to perform other tasks, duties, and training as dictated by their supervisor.

Concacaf provides comprehensive benefits offerings to all full-time employees. Our benefits are competitive according to the market.

Concacaf is an equal opportunity employer, and we welcome applications from all backgrounds regardless of race, color, religion, sex, ancestry, age, marital status, sexual orientation, gender identity, disability, or any other classification protected by law.

If you are interested in applying for this position, please send an updated CV to

All applicants must be legally authorized to work in the United States and will be required to submit proof of such eligibility.

Job Title: Order Processing Specialist

Location: Miami, FL (Wynwood) – Hybrid Schedule (Onsite Tuesday, Wednesday & Thursday)

Pay Rate: $26/hour

Employment Type: Temp-to-Perm

Start Date: ASAP

About the Opportunity

A fast-growing consumer goods company is seeking a detail-oriented and systems-savvy Order Processing Specialist to join its Operations team in Miami. This role plays an important part in ensuring smooth order management and communication between Sales, Operations, Finance, and warehouse partners.

The ideal candidate is highly organized, analytical, and comfortable working across multiple systems. This role is perfect for someone who thrives in a fast-paced environment and enjoys working with data, processes, and cross-functional teams to ensure orders are processed accurately and efficiently.

Key Responsibilities

Order Management & Processing

• Process customer orders across internal systems, business partners, and customer platforms
• Review incoming orders for accuracy, contract compliance, and adherence to business guidelines
• Enter order and financial data into systems to ensure timely processing and shipment
• Coordinate with warehouse teams to ensure orders ship on schedule

Customer & Partner Coordination

• Resolve order processing and invoicing issues, escalating when necessary
• Address customer concerns related to shipping delays or damaged goods
• Update customers with order details including shipping information and tracking numbers
• Maintain and update customer records including ship-to addresses and contact lists

Financial & Data Support

• Work with Finance to resubmit past-due invoices and update payment status from customer portals
• Ensure a high level of data accuracy and quality control across all order documentation
• Maintain consistent documentation and validation of completed work

Operations Support

• Maintain operating and quality standards aligned with service objectives
• Assist with additional operational projects as assigned

Qualifications

• Bachelor’s degree in Business, Finance, or a related field preferred
• 0–3 years of experience in order processing, invoicing, data entry, or customer operations
• Strong proficiency in Microsoft Excel (candidates will complete an Excel assessment)
• Experience working with ERP systems such as NetSuite, SAP, or similar platforms is a plus
• Basic familiarity with EDI order processing is highly preferred
• Experience coordinating with shipping vendors such as FedEx, UPS, or freight carriers is a plus
• Strong attention to detail with fast and accurate data entry skills
• Excellent written and verbal communication abilities
• Ability to manage multiple priorities in a fast-paced, performance-driven environment
• Positive, collaborative team player with a proactive and solutions-oriented mindset

Preferred Background

Candidates with experience in consumer goods, retail, or product-based companies are strongly encouraged to apply. This role is ideal for someone who enjoys working within operational systems and contributing to the efficiency of a growing organization.

Please submit your resume in Word format for immediate consideration.

You can use to collect and manage your references for free and share them with us or anyone else you choose. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.