Information Technology Jobs in Hapeville

Overview

Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech

Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.
Georgia Tech's Mission and Values

Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:

1. Students are our top priority.

2. We strive for excellence.

3. We thrive on diversity.

4. We celebrate collaboration.

5. We champion innovation.

6. We safeguard freedom of inquiry and expression.

7. We nurture the wellbeing of our community.

8. We act ethically.

9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

Responsible for providing general food service assistance to include administrative, delivery, cashiering, cooking, serving, stocking and receiving, and dishwashing duties. May lead the work of departmental staff and set operational objectives for the team. Ensures policies, practices and procedures are understood and followed by staff and customers.

This position will interact on a regular basis with: culinary staff, vendors, students, and faculty

This position typically will advise and counsel: culinary staff, vendors, students, and faculty

Job Duty 1 -
Participate in leading and training team members, temporary and student employees regarding departmental policies and procedures

Job Duty 2 -
Lead the work of shift staff in preparing, cooking, and storing food, as well as in maintaining kitchen and storage facilities in sanitary condition

Job Duty 3 -
Oversees food quality and organization of stations. Assists on stations, prepares, and follows daily prep sheets and recipes according to the Chef, monitors product on lines

Job Duty 4 -
Maintain, repair and clean utensils, equipment, and work areas. Report damaged equipment or utensils to manager/supervisors on duty

Job Duty 5 -
Operate point-of-sale devices as cashier on an as needed basis

Job Duty 6 -
Perform other related duties as assigned

Educational Requirements
High School Diploma/GED or Vocational School Diploma

Other Required Qualifications
Certifications or licenses required for this job: Current ServSafe Certification

Required Experience
Two to three years of job-related experience

Preferred Educational Qualifications
Technical Diploma, Associate Degree, or two years college course work in the Culinary Arts related field

Preferred Experience
Three or more years of work-related experience in institutional food service or large-scale food production kitchen. Experience in a commercial food service environment desired.

Proposed Salary: 21.2 Per Hour

ABILITIES
Have open availability to include nights and weekends. The ability to follow oral and written instructions, work with diverse population, and take direction required

KNOWLEDGE
Experience in a commercial food service environment desired

SKILLS
Good customer service skills; a high degree of pace and intensity for long periods of time and strong time awareness and management

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at policymanual/section6/C2653.

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia (USG) and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individuals race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.

Successful candidate must be able to pass a background check. Please visit employment/pre-employment-screening

Role: Cyber Security Architect – Linux, Ansible & Terraform

Location: Silver Spring, MD , DC, Techwood, ATL – Onsite

Job Responsibilities / Typical Day in the Role

• Implement design reviews to evaluate security controls

• Identify and communicate opportunities to enhance the security posture of WBD

• Build and / or manage enterprise security platforms effectively

• Communicate effectively across all levels of management to articulate WBD security goals and vision.

• Identify and communicate opportunities to enhance the security posture of WBD

• Build and / or manage enterprise security platforms effectively (SAAS, on premise or in Cloud)

• Communicate effectively across all levels of management to articulate WBD security goals and vision.

• Have a team player mentality; strive to contribute to team cohesion however can work independently if the need arises

• Plan, design, engineer and implement security-related technologies

• Understanding technical security issues, their implications within WBD business units and able to effectively communicate them to management and other business leaders.

• Configure, troubleshoot, and maintain security infrastructure – including software and hardware in cloud environments, as well as on-premises.

• Conduct security audits and assessments to regularly determine the effectiveness of security platforms and identify areas of improvement.

• Host and operating systems hardening, auditing, monitoring and logging with appropriate security controls and best practices while meeting security best practices and business goals

• Research and explore emerging security technologies and determine their appropriate use within the company.

• Prepare, document, and create standard operating procedures and protocols.

• Crosstrain and mentor other team members as needed

Must Have Skills / Requirements

1) Implementing advanced cyber security technology in a complex environment

a. 5+ years of experience; Hands-on experience in security engineering, hands-on experience in building, designing, and maintaining enterprise security tools.

2) Scripting experience (using Python, Go, or other equivalent languages)

a. 5+ years of experience.

3) Hands-on Experience with automation technologies

a. 3+ Years of experience; Terraform, Ansible, CloudFormation, etc.

4) Linux Experience.

a. 5+ years of experience; Ability to construct and maintain complex network infrastructures.

Technology requirements:

• Engineer and administer security platforms including SIEM/SOAR systems, endpoint detection and response, vulnerability management, anomaly detection, and cloud analysis.

• Experience in managing the Brinqa vulnerability management platform and experience with Groovy programming language

• Must have 5+ years of scripting experience (using Python or other equivalent languages)

• Hands-on Experience in public cloud infrastructures like AWS (Amazon Web Services)

Nice to Have Skills / Preferred Requirements

1) Security and Cloud certifications are a plus. (CISSP, Splunk Admin, AWS Solution architect).

2) Media/entertainment or distributed global network experience.

Soft Skills

1) Hands-on technical experience with networking and computing system architectures, specifically, the security aspects thereof.

2) Thorough understanding of information security principles, techniques, principles, policy frameworks, and best practices

3) Hands-on technical experience with compliance and regulatory frameworks and how they affect architecture designs and review

Role: Linux Systems Engineer

Location: Atlanta/Dallas (Day1 Onsite)

Job Type: Full-time

Job Description: We are seeking a highly skilled Linux Systems Engineer with expertise in storage management, clustering technologies, operating diagnostics, and automation scripting. The ideal candidate will have hands-on experience with enterprise-grade Linux environments, particularly RHEL, and will be responsible for maintaining, optimizing, and expanding mission-critical system

Key Responsibilities

• Storage Management
• Administer and expand XFS and EXT4 file systems.
• Manage attached network storage solutions including Unity, PowerFlex, and NFS/CIFS (Samba).
• Ensure high availability and performance of storage systems.
• Clustering & High Availability
• Configure and maintain Oracle RAC clusters.
• Implement and support RHEL Clustering/Pacemaker solutions.
• Troubleshoot and optimize cluster performance and failover mechanisms.
• Operating System Diagnostics
• Analyze and interpret OS logs for proactive issue resolution.
• Utilize OS Watcher and SOS Reports for system health monitoring.
• Perform network and system diagnostics using tools such as nmap and glance.
• Automation & Scripting
• Develop and maintain automation scripts using Ansible, Bash, and Python.
• Streamline system administration tasks and improve operational efficiency.
• Cross-Platform Knowledge (Preferred)
• Familiarity with HUPU systems.
• Secondary knowledge of AIX environments (not a priority but advantageous).

Qualifications

• Strong background in Linux system administration (RHEL preferred).
• Proven experience with enterprise storage solutions and file system management.
• Hands-on expertise in clustering technologies and high availability systems.
• Proficiency in diagnostic tools and performance monitoring.
• Solid scripting skills in Ansible, Bash, and Python.
• Excellent problem-solving and troubleshooting abilities.
• Strong communication and documentation skills.

Preferred Experience

• Exposure to HUPU systems.
• Working knowledge of AIX operating systems.
• Experience in large-scale enterprise environments.

Role Benefits

• Opportunity to work on mission-critical enterprise systems.
• Exposure to cutting-edge storage and clustering technologies.
• Collaborative environment with cross-functional teams.
• Professional growth in Linux systems engineering and automation

Job Summary

Reporting to the Global Content Manager, the Project Manager will be responsible for the yearly game roadmap for key expansion markets, resource loading, and communicating the game development priorities. The Project Manager will interface regularly with the Game. This role is 100% onsite.

Responsibilities

• Take high-level directives and work with stakeholders to define project requirements
• Manage development projects from planning through approval and deployment
• Roadmap management
• Identify, track, and mitigate risks/impacts
• Coordinate dependencies across development resources and optimize scheduling
• Communication of project status tailored to various audiences' required level of detail
• Facilitate decisions, track action items, and maintain a change log
• Support continuous improvement

Skills/Requirements

• 2-3+ years of experience as a Project Manager required
• Bachelor's degree required; technical degree preferred
• Superior attention to detail with strong communication (verbal and written) and organizational skills
• Interpersonal skills and ability to develop strong relationships with development teams
• Strong project management experience and skill set– project planning and development, scope management, schedule development and management, risk management, issue management, change management and cost management
• Strong analytical and technology skills
• Willingness to learn about casino industry, current market and technology trends
• Experienced professional leading execution of Project Plans in a fast-paced, technology driven product development environment
• Experience gathering technical requirements and change management
• Experience or knowledge of Agile development methodology
• Experience working on and leading cross-functional projects
• Experience working with and leading project resources not under direct control (both external and internal)
• Experience in leading the delivery of products from design & development teams to internal or external production teams
• Experience managing multiple cross-functional projects concurrently
• Pluses
• PMI Certification and Agile Scrum Certification
• PMI-PMP, PMI-ACP, Agile CSM/CSPO, and/or SAFe Practitioner certifications
• Experience working in regulated industries
• Experience in Casino Gaming or online RMG industries
• Experience with projects that involve both software and hardware development components
• Experience working with Jira, Confluence, Smartsheet, and SharePoint

Note: All offers are contingent upon successful completion of a background check and drug screen

*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.

AGS is an equal opportunity employer.

This role is onsite in Atlanta, GA

• Leads and manages requirements gathering and analysis activities by working with internal client stakeholders, developers, designers, QA analysts, etc.

• Elicits, captures, analyzes, refines, articulates and documents business requirements, acceptance criteria and software documentation via approved processes

• Manages requirement changes throughout the project lifecycle.

• Balances business requirements with technical feasibility and sustainability.

• Synthesizes complex information into concise, readable, unambiguous language.

• Need excellent facilitation skills, need to have a technical background, PM experience managing multiple projects, be able to create and manage project plans, understand basic business financials.

• Need proven skills and past projects managing large technology projects.

• Ensures that appropriate project documentation is produced throughout the project lifecycle.

Qualifications:

• Solid understanding of software development lifecycle and end-to-end cross-functional software development.

• History of taking the initiative and leading/owning solution requirements from envision through deployment.

• Comfort with working in a fast-paced environment that includes rapidly changing priorities.

• Demonstrated interpersonal and leadership skills required to interact with staff, colleagues, management and internal/external customers.

• Consistent behavior of continuous learning and individual growth through feedback and exhibition of emotional intelligence.

• Excellent attention-to-detail skills, including ability to follow written and verbal directions and to produce error-free written communication.

• Ability to manage teams and scope/schedule/budget across multiple projects, and monitor/track tasks with coordination across various channels of communication.

• Ability to facilitate and conduct meetings while asking questions and soliciting feedback, and presenting and capturing notes/requirements in tools.

• Experience working with JIRA to manage assignments.

Must haves:

• Open-minded, thrives in an ambiguous setting

• • Assertive yet constructive, team player

• Ability to work with various business departments and Technology stakeholders

• Big picture thinker

• Strong executive presence and self-awareness

• Knowledge/experience with JIRA

Nice to haves:

• Telecommunication experience"

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

Get The Future You Want | is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Click the following link for more information on your rights as an Applicant be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

The base compensation range for this role in the posted location is: $73,150 - $159,600.

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

We’re hiring a B2B SaaS Account Executive to drive growth for our AI-powered solutions used by growing and enterprise businesses.

As an Account Executive at Commercient, you’ll own the full sales cycle for our AI automation and chatbot solutions, from prospecting and demos to closing complex B2B SaaS deals. You’ll work directly with customers to understand real business problems and translate cutting-edge AI—LLMs, intelligent automation, and ERP–CRM integrations—into practical, high-impact outcomes. This is a SaaS sales role for someone excited to sell sophisticated AI technology, engage senior stakeholders, and help shape the next generation of AI-driven sales motions.

At Commercient, you’ll own the full sales cycle, working directly with decision-makers to understand business challenges and position high-impact solutions that combine ERP, CRM, and AI capabilities.

Location: Atlanta (Hybrid)/US (remote)

What You’ll Do

As our Sales Representative, you’ll be on the front lines driving our growth:

• Prospect, pitch, and close deals for our AI technology solution such as our chatbot
• Build and nurture strong client relationships with Salesforce, HubSpot, Zoho, etc.
• Represent Commercient at meetings, demos, and events across the US
• Gather insights from the market to help shape our product and sales strategy
• Hit and exceed sales targets while growing your career in a fast-moving company
• Travel to several conferences per year in the US

Who You Are

• Sales hunter with a passion for building relationships and closing deals
• Energetic, ambitious, and motivated by results
• AI enthusiast who likes to learn about AI and stays current with the trends
• Comfortable meeting clients and thriving in a dynamic, less-structured environment
• Bachelor’s degree or equivalent experience in Sales, Business Development, or related fields (optional if you have killer sales results!)
• 3-7 years of experience in SaaS or AI solution sales (ERP, CRM, or automation experience strongly preferred)
• Familiarity with Salesforce, HubSpot, or ERP ecosystems
• Understanding of AI chatbots, RAG systems, or natural language interfaces (bonus if you can explain GPT, embeddings, or vector databases in plain English)
• Consultative, high-EQ selling style with technical curiosity
• Comfortable engaging at C-level and VP-level
• Self-starter with strong pipeline discipline and storytelling ability
• Excited about shaping a next-generation AI sales motion
• Experience with any Chatbot or LLM tech stack: Google Gemini, Google AI Studio, Open AI, Liveperson, Drift chat, Microsoft Copilot, Agents, Agentforce, HubSpot AI, Support desk or Helpdesk AI assistants, Slack AI assistants, etc.
• Comfortable working independently in a remote team environment
• Applicants must have near-native English proficiency. A short written and verbal English evaluation will be part of the selection process.

Not for you if: you dislike rejection or ambitious goals.

Why Join Us?

• Be a key player in our expansion — your impact is direct and visible
• Work closely with founders and an international team
• Learn and grow in a tech-driven, fast-moving environment
• We have an engaging, collaborative culture focused on succeeding together

Compensation & Perks

• Competitive base starting at $55k (based on experience) + commission — uncapped, performance-driven commissions per annual On Target Earnings (OTE)
• Our compensation plan creates a space for you to be in control of what you make. The base is a great start, but uncapped commission is accessible your entire career with us (your base and commission will increase as you grow with the company).
• Comprehensive Benefits Package
• 401k program with generous company match
• PTO
• Hybrid role based in Atlanta, GA with fully remote option for US-based candidates

About Commercient

Commercient helps growing companies streamline Sales, Marketing, and Customer Service by seamlessly connecting ERP and CRM systems through our AI-driven integration platform. Over 50,000 users rely on Commercient SYNC daily to automate key business processes—sales, billing, invoicing, and payments—across top CRMs like Salesforce, HubSpot, and Microsoft Dynamics. We’re an innovative, global SaaS company with 20+ years of experience and customers in 1,000+ organizations worldwide.

Why Work With Us

• Work remotely with a diverse, supportive, and fun global team
• Be part of an innovative company that embraces cutting-edge technology
• Enjoy learning and development opportunities to grow your career
• Flexible work-life balance and an environment where ideas thrive

Ready to join an innovative team building the world’s leading ERP–CRM integration platform? Apply today and grow your career with Commercient.

Description

• 
  Interpret customer requirements, translate them into clear reporting deliverables, including generating dashboards, query building and recurring or ad hoc report formats.
• 
  Conduct quantitative and qualitative analysis of earned and owned media data, including social listening outputs, news coverage, and content performance, to identify key narratives, opportunities, and risks.
• 
  Craft contextual insights based on performance metrics and KPIs, turning raw data into clear, concise storylines.
• 
  Maintain visibility across reporting timelines, proactively communicate progress or blockers, and ensure methodological consistency and quality across all deliverables
• 
  Uphold visual and formatting consistency across deliverables, proofreading for clarity, data integrity, and narrative cohesion
• 
  Address customer inquiries and concerns regarding delivered reports, contributing to training and initiatives to enhance team knowledge and efficiency.
• 
  Conduct quantitative and qualitative analysis of data to provide clients with insights on brand perception, performance, and industry trends.
• 
  Own the reporting workflow from setup to delivery, ensuring clarity in expectations, smooth coordination with internal teams, and high-quality outputs for clients
• 
  Utilize Meltwater software, Excel, and PowerPoint to extract data, synthesize findings, and package insights in a way that informs strategic decisions.
• 
  Develop strategies to improve report quality and objectives based on client feedback, ensuring timely completion of deliverables with high quality by effectively coordinating with the team.

• 
  Bachelor's degree in a relevant field such as Social Sciences, Communications, Marketing, Media Studies, Data Analytics, or related fields emphasizing research and analysis.
• 
  0-2 years of relevant work experience (client-facing roles are advantageous).
• 
  Exceptional written and verbal communication skills in English, with a particular emphasis on proficient report writing in English.
• 
  Proficiency in Microsoft PowerPoint & Excel, including PivotTable, VLOOKUP, and similar functions.
• 
  Meticulous attention to detail, adept at handling recurring tasks and ensuring data integrity.
• 
  Proficient report writing skills, covering both qualitative and quantitative aspects.
• 
  Customer-focused mindset with a commitment to exceptional client servicing.
• 
  Critical thinking skills, facilitating insights derived from data analysis.
• 
  Strong interest in current affairs, mainstream media, and social media trends.
• 
  Comfortable working autonomously and collaborating effectively with remote team members, including reporting to managers situated in distant locations.
• 
  A keen interest in learning, adaptability, and resilience in a dynamic work environment.
• 
  Excellent written and verbal communication skills in English, particularly in report writing.
• 
  The ability to legally work in the country of hire is required for this position.

• 
  Enjoy comprehensive paid time off that allows you to have an enhanced work-life balance.
• 
  Excellent medical, dental, and vision options
• 
  401(k) matching, life insurance, commuter benefits, and parental leave plans
• 
  Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
• 
  Energetic work environment with a hybrid work style, providing the balance you need.
• 
  Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career

• Base Salary of $67,000 - 89,000 USD per year.

We may use AI to assist in aspects of our hiring process, such as reviewing candidate information and supporting evaluation activities. These tools are used only to assist our team through increased efficiencies. Every output continues to be reviewed by humans, and all hiring decisions are made by humans. We remain committed to evaluating candidates fairly, consistently, and in compliance with all applicable laws.

Immediate need for a talented Risk Analyst. This is a 12+months contract opportunity with long-term potential and is located in Atlanta, GA(Hybrid). Please review the job description below and contact me ASAP if you are interested.

Job ID:26-07770

Pay Range: $30 - $31/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Investigative Resolution: Manage 50+ complex inbound inquiries daily, performing deep-dive investigations into merchant accounts to resolve fraud alerts and financial discrepancies.
• Risk Mitigation & Decisioning: Analyze customer information, financial patterns, and transaction data to identify fraud and risk patterns and trends.
• High-Stakes De-escalation: Serve as a calm, empathetic voice for merchants facing stressful financial holds, turning difficult conversations into professional, resolution-based experiences.
• Strategic Documentation: Maintain meticulous records of investigations and actions taken, ensuring all steps meet internal Standard Operating Procedures (SOPs).
• Continuous Improvement: Collaborate with cross-functional teams to report new fraud trends and suggest optimizations for our risk detection tools.
• This role will be a collections focused role vs. the fraud focus for the last contact center class.
• Supporting customers and making payment arrangements, payment plans, adjusting payment types, etc.
• Chargeback experience is a plus.
• Work shifts: between 8am-8pm ET - (SAT-WED) or (MON-FRI) or (SUN-THU)

Key Requirements and Technology Experience:

• 2+ years of experience in a call center setting, focused on areas such as financial risk management, fraud prevention, payments/merchant service processing, banking operations, or fintech.
• Strong commitment to customer service and customer empathy.
• Demonstrated efficiency and a strong work ethic when handling inbound phone queues.
• Excellent prioritization skills to meet Service Level Agreements (SLAs) and performance metrics.
• Exceptional analytical and critical thinking abilities, with a keen eye for detail.
• Strong organizational skills, capable of managing multiple tasks simultaneously.
• High integrity and ethical standards in all work performance.
• Effective collaboration and teamwork skills.
• Eagerness to learn and adapt to new technologies and processes.
• Ability to efficiently navigate multiple systems and tools while assisting merchants in real-time.
• Proficiency with G-Suite and other relevant software applications-Experience with Salesforce, LexisNexis, or specialized Fraud platforms.
• Education: A bachelor’s degree in finance, Accounting, Criminal Justice, or Risk Management is highly preferred.

Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

Role: Product Manager III

Location: Atlanta, GA (Hybrid)

Duration: 6 months

Required industry Exp: Media or Entertainment

Job Responsibilities / Typical Day in the Role

• Define and articulate a clear product vision and strategy that aligns with business objectives.

• Develop and maintain a detailed product roadmap outlining key features and timelines.

• Translate customer needs and requirements into comprehensive product specifications.

• Work closely with engineering and design teams to ensure that requirements are clear and achievable.

• Author use cases and user stories; work closely with engineering leads to prioritize features and enhancements.

• Effectively communicate the product strategy and roadmap to stakeholders.

• Oversee the development teams to ensure the delivery of high-quality software solutions that meet business needs.

• Define and oversee the testing process to guarantee products are defect-free before User Acceptance Testing.

• Facilitate the User Acceptance Testing process, including the development of rollout plans and procedures.

• Present to steering committees or project sponsors.

• Develop, track, and manage project plans, timelines, and scope.

Must Have Skills / Requirements

1) 5-10 years of experience in Product Management.

2) Proven experience in software Product Management with strong analytical and problem-solving skills.

3) Experience delivering technology and business application solutions in large-scale, multi-platform systems environments including all phases of product lifecycle: planning, design, development, and implementation.

4) Experience with Agile/Scrum and the ability to lead these ceremonies.

5) Strong people management and team-building skills.

6) Proven ability to quickly learn business processes and collaborate effectively with business partners at various levels within the organization.

7) Strong ability to assess risk and apply management principles to technology applications/products and business functions.

Soft Skills

• Excellent written and verbal communication skills

• Strong people management and team-building skills

• Demonstrated flexibility and adaptability in exercising judgment in a dynamic environment while managing competing priorities

• Ability to maintain confidentiality of information related to the company and its employees

• Must be organized, thorough and able to efficiently multi-task Education / Certifications

• A bachelor’s degree in a technical field such as computer science, computer engineering, or related field (an MBA or other advanced degrees are preferred).