Information Technology Jobs in Hamtramck Wayne County, MI

We are seeking a Senior Robotic Simulation Engineer with deep, hands-on expertise in building high-fidelity simulation environments and synthetic data pipelines using NVIDIA Isaac Sim or similar.

In this role, you will directly contribute to the development of scalable, realistic virtual worlds that power the training and validation of robotic foundation models for perception, planning, and manipulation.

At GM’s manufacturing technology development team, you’ll work closely with robotics and AI teams within the Manufacturing Technology Development (MTD) team to create simulation scenes that replicate complex manufacturing environments, generate diverse synthetic datasets, and build robust data workflows that accelerate model development and deployment.

Key Responsibilities • Build and customize simulation scenes in Isaac Sim that accurately reflect real-world robotic tasks and factory layouts • Develop synthetic data generation pipelines, including randomized object placement, sensor simulation, and multi-modal annotations (RGB, depth, segmentation, point clouds) • Implement and maintain data processing workflows, ensuring data quality, traceability, and compatibility with ML training pipelines • Optimize simulation performance and realism, tuning physics parameters, asset fidelity, and rendering configurations for scalable experimentation • Collaborate with robotics engineers and ML scientists to align simulation outputs with model requirements and support sim2real transfer • Conduct hands-on testing and debugging, iterating on simulation setups and synthetic data strategies to improve model robustness • Document workflows and contribute to best practices, enabling reproducibility and knowledge sharing across teams Required Qualifications • MSc or PhD in Robotics, Computer Graphics, Computer Vision, or related field • 3+ years of hands-on experience in robotics simulation, synthetic data generation, or virtual environment development • Proficiency with Isaac Sim, Omniverse, or similar simulation platforms • Strong programming skills in Python and C++, with experience in simulation APIs and data annotation tools • Familiarity with 3D vision, sensor modeling, and domain randomization techniques • Experience integrating simulation outputs into ML pipelines for training and evaluation Preferred Qualifications • Experience with robotics frameworks (e.g., ROS/ROS2, MoveIt, Nav2) • Experience with robotics simulation platforms (e.g., IsaacSim, MoJoCo, Gazebo) or Game engine (e.g., Unreal, Unity) • Background in industrial automation, autonomous vehicles, or robotic manipulation • Publications or contributions in simulation, synthetic data, or robotics venues (e.g.

ICRA, RSS, CVPR) • Familiarity with CI/CD pipelines and modern software development practices such as Bash, Github, Bazel, Docker

Are you a highly creative design individual who is interested in being part of one of the most exciting design studios in the world? Based in Warren, Michigan, where the fusion of Art, Design and Technology come together, General Motors North America has exciting opportunities for creative designers in many areas of the organization across our Advanced and Production studios including interiors, exteriors, components, accessories, lighting and product.

As a Senior Creative Designer at GM, you will be part of a larger, connected, global design team working on forward-thinking, extraordinary elements in production design. We are looking for someone who thrives in a team environment and displays a strong ability to manage multiple tasks and timelines. We need someone with a considerable amount of perception, design taste, judgment and creativity as well as a high level of skill, accuracy, and coordination.

Your role will be to see the future - researching, designing and creating proposals that demonstrate innovative concepts, from inception to implementation, for automotive and mobility applications. You will create fresh, innovative designs with customer experience in mind for interiors for GM brands. Through the lens of brand strategy, you will generate concepts in both 2D and 3D proposals. You will adeptly refine ideas as you receive feedback. You will coordinate the work of other design personnel and collaborate with multiple partners to achieve design goals. You will follow design process from the sketch form to the final release clay model.

If you are driven and eager to propel your career forward, take your next step in joining a world class design studio at General Motors!

What You'll Do:

• Lead a design team to develop bold interior designs that support brand goals and enhance customer experience. The role requires strong design judgment, creativity, and attention to detail.
• Translate ideas into finished designs using 2D sketches, animations [Ai], 3D sketch tools, and close collaboration with clay and digital sculpting teams.
• Collaborate frequently with the design team, sculpting organization, engineering and fabrication teams in the development of new designs.
• Provide insight and recommendations to leadership while possessing willingness and acuity to act upon guidance in a deadline driven environment.
• Maintain knowledge of current design trends and technology. Present ideas frequently to management and leadership to communicate design ideas.
• Exhibit courage and challenge expectations.

Your Skills & Abilities (Required Qualifications):

• Minimum 5 years of experience in an OEM design studio.
• Bachelor’s Degree in Design (Automotive, Transportation, Industrial…).
• Strong understanding of form, 2-D to 3-D interpretation, and ability to visualize.
• Creativity, independence, Autonomy, Problem solving, design judgment, team spirit, volume understanding.
• Ability to work independently and lead a team as well as provide mentoring.
• For your portfolio; several series of sketches and ideations, production program experience samples.

Will be responsible for managing medium to large work teams in a fast paced, manufacturing environment. The Production Group Leader is responsible for team safety; building and motivating teams; delivering quality to the customers.

Promotes, educate, communicates and follow up on safety initiatives and culture

Create a highly engaged team

Supervise medium/large team in production environment

Responsible for ensuring proper training, development and evaluation of team members to promote highly effective teams.

Lead Global Manufacturing Systems processes and serve as a resource supporting launch and pilot activities

Improve the body shop operations through problem solving and continuous improvement initiatives

Maintain a good working relationship and communicate across all team members and departments

Achieve Safety, People, Quality, Responsiveness, Cost, Environment key performance indicators supporting the Business, Plan, Deploy (BPD).

Meet first time quality metrics and Built in Quality (BIQ) IV requirements

Complete administrative tasks such as timekeeping and maintains departmental records and reports.

Meet production cost schedules by supporting Production’s ability to ‘Build in Station.”

Ability to work any shift and overtime as required

Candidate Requirements

• Degrees or certifications required

• Years of experience required

• Technologies/depth of technologies required

• Any preferred schools/companies

Highest level of Education: High School Diploma and or GED.

Stack-ranked by importance

1 Need to have Automotive Manufacturing and body shop experience at least 3 years of experience

2 Managerial Courage and Hold members accountable. Working with union

3 Computer literate

The Headhunters have been engaged by an automotive Tier 1 multinational supplier in Metro Detroit to recruit an experienced Executive Assistant for its CEO. Candidates must have at least 8 years experience in a large organization serving highly mobile individuals, and ideally with exposure to investor groups and board members. This is a hybrid role and this position has diverse responsibilities including gatekeeping, prioritizing calendar events, making travel arrangements, project management to go along with assisting with communications and correspondence. Our ideal candidate is technology savvy, emotionally intelligent, thoughtful, assertive and an excellent writer. Compensation is based on experience and can go up to $150k base for the right candidate, plus bonus and exceptional benefits.

Responsibilities:

• Coordinate and organize both internal and external projects, events, and initiatives.
• Prioritize and manage multiple tasks with high organization and exceptional attention to
• detail and deadlines.
• Proactively the CEO’s time and availability by managing risks and surprises with careful
• planning and backup alternatives
• Manage a jam-packed executive calendar for a highly mobile international traveler,
• including travel arrangements.

Qualifications:

• Minimum 8+ years of executive administrative experience
• Bachelors degree required
• High technology proficiency in MS Office (Word, Excel, PowerPoint), and ideally on the
• bleeding edge of AI and other productivity tools
• Strong and clear written and verbal communication
• Positive attitude, professional appearance and demeanor

Location: Oak Park, Illinois

Business Unit: Rush Oak Park

Hospital: Rush Oak Park Hospital

Department: Pharmacy

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 4

Work Schedule: 8 Hr (6:00:00 AM - 11:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page ( ).

Pay Range: $20.19 - $28.52 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Pharmacy Technician III assists licensed pharmacists in the practice of pharmacy performing the duties described in the Technician II position description as well as serving as a role model for other technicians through added responsibilities, specialization in technician pharmacy practice, demonstrating leadership and initiative, and fulfilling the needs of the department.
The Technician III is actively involved in the training and development process and the development of policies and procedures specific to their practice site and is responsible for the daily technical operations of the area. The Technician III must have the capacity to work effectively and efficiently in areas routinely requiring a higher degree of prolonged technical concentration, liability, and risk.

Other information:
Required Job Qualifications:
• Must be a high school graduate or equivalent.
• Current State of Illinois Pharmacy Technician license.
• Individual must have EXCPT and/or PTCB (Pharmacy Technician Certification Board) certification.
• Individuals licensed BEFORE January 1, 2008 are grandfathered; they are not required to become nationally certified or hold the "Certified" designation to continue working as a registered pharmacy technician in Illinois.
• At least 6 months of previous experience as a pharmacy technician.
Preferred Job Qualifications:
• Two years of college training or its equivalent.
• ACPE IV certification.
• Hazardous drug compounding certification.
Physical Demands:
• Ability to lift/move 30-50 pounds.
• Ability to stand for long period of time (4+ hours) between breaks.
• Ability to crouch when filling dispensing cabinets and bend or stand on a stool as necessary.
• May be exposed to certain hazardous materials, including but not limited to chemotherapeutic agents.
• This position requires up to 10% travel. Employee needs to be able to work extended hours due to business needs.
Competencies:
• Must meet the competency requirements of a Pharmacy Tech II.
• Competency demonstrated and ability to train others in at least seven of the tasks below:
A. IV Compounding
B. Hazardous drug identification and compounding
C. Crash Cart restock/outdate process/reporting running
D. Fluids ordering/restocking
E. Narcotics/CII Safe receive, send, return, expire transactions and report running
F. OR/Anesthesia ADC restock/troubleshooting
G. Pediatrics drug identification and compounding
H. ADC configuration, set up, troubleshooting, report running, review, and analysis
I. MPI Prepacker
J. Storeroom ordering
K. Recalls; processing, segregating and removing from inventory/ADCs
• Ability to effectively follow directions, analyze problems and interpret analytical data.
• Strong communication skills with an emphasis on customer service skills.
• Accountable for his/her actions, progress and development.
• Attention to detail to provide high quality care and accurate medication preparation.
• Ability to operate technology accurately and efficiently by the end of the defined training period.
• Consistently demonstrates leadership and initiative to peers and others in handling workload.
• Planning, prioritizing, and analyzing situations are frequently.
• Consistent outstanding attendance record relating to tardiness and absences.

Responsibilities:
• Active participation in the Pharmacy Department Technician Career Ladder development and ongoing revisions.
• Interacts professionally and appropriately with other healthcare professionals and Rush system employees.
• Demonstrates ability to coach/train other technicians and pharmacy students.
• Demonstrates adaptability, initiates action, manages work, contributes to team success, communication, professional knowledge and technical skills, continuous learning and exhibits a passion for the Rush Mission, Vision and Values according to the Department of Pharmacy Technician Career Ladder expectations
• Recognizes and identifies various classifications of medications, medication names, dosage forms and routes of administration.
• Ability to use available print and online references as appropriate.
• Understand the pharmacy workflow for first doses, Automated Dispensing Cabinet (ADC) refills, cart fill and batches.
• Understand the pharmacy workflow for medication returns and medication disposal.
• Performs pharmaceutical calculations accurately including fundamental math calculations, metric conversions, pharmaceutical dose calculations and parenteral dose calculations.
• Responsible for the accurate interpretation of EPIC pharmacy labels:
• Interpretation and understanding of medical abbreviations.
• Identification and differentiation of various types of medication orders (Scheduled, PRN, Once, STAT, NOW).
• Ability to appropriately label all medication dosage forms including auxiliary labels for expiration and storage as required.
• Responsible for the accurate and timely filling and delivery of patient-specific medications and ADC restocks.
• Ability to troubleshoot ADC equipment (i.e.: failed drawers, inventory, outdates).
• Ability to utilize technology in the pharmacy including, but not limited to CII Safe, Carousels, DoseEdge, WASP, MILT, RxVerify as needed for assigned duties.
• Responsible for the preparation of non-sterile compounding and packaging:
• Ability to accurately draw up oral syringes, compound oral suspensions and other duties as assigned.
• Recognizes the regulations for repackaging medications and complies with all required labeling and documentation procedures for non-sterile compounding and packaging.
• Responsible for answering phones, assisting caller with missing medication requests and any other technical duties as assigned.
• Responsible for utilization of Epic for technical requests (i.e.: missing mediations, ADC out of stock and responding to in-basket messages)
• Responsible for inventory, storage and supply maintenance of assigned areas.
• Responsible for training and compliance with USP , USP , USP , and aseptic technique practices when preparing sterile and non-sterile products:
• Recognizes incompatible, unstable and/or expired compounded products.
• Maintains all required documentation of compounded products and production areas for sterile and non-sterile products.
• Recognizes investigational drug orders and documentation requirements for preparation and use.
• Responsible for exchanging emergency carts and completion of required documentation..
• Responsible for knowing the laws and regulations related to controlled substances.
• Maintain cleanliness of all equipment and work areas.
• Knowledge of departmental and Medical Center safety practices.
• Awareness of departmental quality assurance processes.
• Actively participates in various departmental committees and educational activities as assigned.
• Assists supervisor and pharmacist working in the area in the execution of related assignments involving technical support for the department
• Responsible for participation in the review, revision, and preparation of related policies and procedures for the Department of Pharmacy Policy and Procedure manual.
• Provides departmental support and leadership in fulfilling departmental staffing needs as required during short staffing situations.
• Any and all other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Oak Park, Illinois

Business Unit: Rush Oak Park

Hospital: Rush Oak Park Hospital

Department: Pharmacy

Work Type: Restricted Part Time (Total FTE less than 0. 5)

Shift: Shift 4

Work Schedule: 8 Hr (6:00:00 AM - 11:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page ( /rush-careers/employee-benefits).

Pay Range: $10.00 - $375.00 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Pharmacy Technician Intern assists licensed pharmacists in the practice of pharmacy, demonstrating leadership and initiative, and fulfilling the needs of the department and the Medical Center. The Pharmacy Technician Intern is involved in the training of newly hired pharmacy technicians and pharmacy technician interns. The pharmacy intern exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Job Requirements:
•Currently enrolled at an accredited college of pharmacy
• A current Pharmacy Technician Student license for the state of IL
•Ability to effectively follow directions, analyze problems and interpret analytical data.
•Strong communication skills with an emphasis on customer service skills.
•Accountable for his/her actions, progress and development.
•Attention to detail to provide high quality care and accurate medication preparation.
•Ability to operate technology accurately and efficiently by the end of the defined training period.
•Consistently demonstrates leadership and initiative to peers and others in handling workload. Planning, prioritizing, and analyzing situations are frequently required.
•Consistent outstanding attendance record relating to tardiness and absences. Willing to fill unscheduled absences as required.
Preferred
•Attitude to learn and grow professionally
•Superior time management skills in order to balance school and work without compromising either
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Work Environment
Equipment/Machines Used in Performing Work:
Microsoft Outlook, Epic, pharmacy automation, fax machine, copier and other office equipment as necessary..
Physical Demands
Working Conditions:
May be exposed to certain hazardous materials, including but not limited to chemotherapeutic agents. Lifting up to 30 pounds, continuous standing, and frequent walking may be required.
Position Type and Expected Hours of Work
This is a not full time position. Shifts will vary from daytime to evening and included weekends. As noted above, once the intern becomes a P3 student, evening medication reconciliation shifts are expected at least once weekly. In addition, interns are expected to pick up shifts during holiday and summer breaks. It’s possible that full time work may be available if the intern is interested.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
1.Recognizes and identifies various classifications of medications, medication names, dosage forms and routes of administration.
2.Ability to use available print and online references as appropriate.
3.Understand the pharmacy workflow for first doses, pyxis refills, cart fill and batches.
4.Understand the pharmacy workflow for medication returns and medication disposal.
5.Performs pharmaceutical calculations accurately including fundamental math calculations, metric conversions, pharmaceutical dose calculations and parenteral dose calculations.
6.Responsible for the accurate interpretation of EPIC pharmacy labels:
a.Interpretation and understanding of medical abbreviations.
b.Identification and differentiation of various types of medication orders (Scheduled, PRN, Once, STAT, NOW).
7.Ability to appropriately label all medication dosage forms including auxiliary labels for expiration and storage as required.
8.Responsible for the accurate and timely filling and delivery of patient-specific medications and Pyxis restocks.
9.Ability to troubleshoot Pyxis equipment (i.e.: failed drawers, inventory, outdates).
10.Ability to utilize technology in the pharmacy (i.e.: Carousels, DoseEdge, WASP, MILT, RxVerify) as needed for assigned duties.
11.Responsible for the preparation of non-sterile compounding and packaging:
a.Ability to accurately draw up oral syringes, compound topical medications and other duties as assigned.
b.Recognizes the regulations for repackaging medications and complies with all required labeling and documentation procedures for non-sterile compounding and packaging.
12.Responsible for answering phones, assisting caller with missing medication requests and any other technical duties as assigned.
13.Responsible for utilization of Epic for technical requests (i.e.: missing medications, Pyxis out of stock and responding to in-basket messages)
14.Responsible for inventory, storage and supply maintenance of assigned areas.
15.Place orders through RxWorks to maintain adequate inventory levels as assigned:
a.Follow stock rotation practices when putting away medication orders.
16.Responsible for compliance with USP and aseptic technique practices when preparing sterile products:
a.Recognizes incompatible, unstable and/or expired compounded sterile products.
b.Maintains all required documentation of compounded sterile products and production areas for sterile products.
17.Recognizes investigational drug orders and documentation requirements for preparation and use.
18.Responsible for exchanging emergency carts and completion of required documentation as assigned.
19.Responsible for knowing the laws and regulations related to controlled substances.
20.Maintain cleanliness of all equipment and work areas.
21.Knowledge of departmental and Medical Center safety practices.
22.Awareness of departmental quality assurance processes.
23.Actively participates in various departmental committees and educational activities as assigned.
24.Responsible for the smooth and efficient technical operation of the specific practice site. Provides in advance and in follow-up the management of issues of a departmental or site-specific nature regardless of absence from the work site. For example, before a scheduled day off, the technician brings important issues to the attention of the replacement technician or follows up on problems with the replacement person upon return.
25.Assists supervisor and pharmacist working in the area in the execution of related assignments involving technical support for the department or practice site.
26.Responsible for participation in the review, revision, and preparation of related policies and procedures for the Department of Pharmacy Policy and Procedure manual.
27.Provides departmental support and leadership in fulfilling departmental staffing needs as required during short staffing situations.
28.Under the direct supervision of the pharmacist the Pharmacy Technician Intern may perform:
a.Medication admission histories
b.Medication discharge counseling
c.IV to PO reports
d.Creatinine clearance monitoring
e.Drug Use Evaluations
29.Any and all other duties as assigned.
Behavioral and leadership Responsibilities
1.Interacts professionally and appropriately with other healthcare professionals and RUMC employees.
2.Demonstrates ability to coach/train other technicians and pharmacy students.
3.Demonstrates adaptability, initiates action, manages work, contributes to team success, communication, professional knowledge and technical skills, continuous learning and exhibits a passion for the Rush Mission, Vision and Values according to the Department of Pharmacy Technician Career Ladder expectations.
4.Will participate in evening medication reconciliation once weekly during P3 year to assist in achieving department’s goals in medication histories for high risk patients.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. ZOLL Cardiac Management Solutions offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes. On any given day, clinicians utilize these ZOLL products for tens of thousands of cardiac patients around the world:

LifeVest, the world's first wearable defibrillator, has been trusted to protect more than 1M patients at risk of sudden cardiac death.

HFMS (Heart Failure Management system) is a non-invasive, patch-based device that monitors pulmonary fluid levels and has been shown to reduce heart failure readmissions rates by 38 percent.

TherOx Super Saturated Oxygen (SSO2) Therapy is the first FDA-approved therapy since the stent 20+ years ago to reduce infarct size in patients with the most severe heart attacks.

Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need. ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career.

Field based position to train and motivate new and tenured Territory Managers to meet and exceed their segment plans by spending 2-3 full days in the TM's territory, coaching and counseling to areas which need development post TM's participation of initial training period and attendance of corporate training.

• Assist new and tenured TM's with business plan (and other) initiatives to ensure progress along their individual developmental path.
• Collaborate with RM's to identify and coach to areas of opportunity.
• Work collaboratively with Regional Managers to onboard and train new TM's in the most effective way possible.
• Assist TM's to execute POA's as well as other marketing and sales initiatives.
• Regularly conduct weekly scheduled field visits with TM's that coach to achieving objectives set by their RM and AD.
• Implement follow-up to coaching visits as appropriate.
• Proactively provide recommendations that align with business strategies within the region.
• Provide verbal and written follow-up and observation reports that highlight and address TM's strengths and areas for improvement or development.
• Summary reports of FSTS field visit serve as template for the standard for FSTS training and teaching.
• Assess territory with regard to history, territory type, existing prescribers, known territory issues or concerns with TM.
• Proactively assess territory metrics and performance trends to identify areas of focus and/or improvement to achieve goals and objectives.
• Identify and promote TM best practices. Assist TM's to identify opportunities to best utilize tools, internal support resources and marketing materials (AC's, PSR's, Speakers, Mailers, Programs and exhibits).
• Develop tailored training and development strategy specific to each TM following assessment of each TM's current business plan including opportunities, expectations, objectives, implementation, and timeframes.
• Educate and reinforce the need for TM's to adopt and apply the ZOLL Selling Skills methodology and understand the sales cycle.
• Help TM's to establish risk, risk stratify, and handle objections by using relevant data in a conversational manner when meeting with physicians.
• May assist with special projects and other initiatives as assigned.
• Develop, lead and manage regional training and development initiatives-. i.e. Deliver Integrity Behavioral Styles Training to field sales.

• Bachelor's degree or equivalent work experience required.
• Two or more years experience working in clinical environment, sales, and/or training and mentoring role required.
• Experience in the medical products industry and working with physicians preferred.
• Clinical knowledge of/experience with ECG interpretation, basic cardiac anatomy and physiology, etc. preferred.

• Must have a history of success in sales.
• Must have dedicated coaching/training experience.
• Excellent facilitation and presentation skills, able to effectively engage small and large scale audiences with diverse backgrounds.
• Must be comfortable calling on physicians in an office or hospital setting.
• Must be self-directed, work autonomously, and follow company SOP's.
• Ability to edit and create Word documents containing graphics, manage spreadsheets, prepare presentations, send and receive e-mail, obtain information from the internet, etc. Computer Applications: Microsoft Word, Excel, PowerPoint, Access, and Outlook and audio-visual equipment.
• Good communication and phone skills, which includes the ability to communicate effectively and professionally at all levels within the organization as well as directly with TM's, RM's, and AD's.
• Ability to prioritize assignments while working on various projects simultaneously.
• Proficient with small and large scale project management experience with the ability to prioritize assignments while working on various projects simultaneously.
• Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems and make appropriate judgment calls to insure the correct outcome.
• Computer Skills: Computer Applications: Microsoft Word, Excel, PowerPoint, Access, and Outlook and audio-visual equipment.

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Talking - Occasionally
• Hearing - Occasionally
• Repetitive Motions - Frequently

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

• Customer Interactions:
  • Manage inquiries in areas such as Member Services, Medicare, and Billing , assisting Spanish- and English-speaking customers.
  • Represent our client professionally by addressing and documenting all incoming queries, including complex calls related to specialized product lines.

• Quality Service:
  • Uphold the organization's philosophy of extraordinary customer relations.
  • Proactively engage with Health Plan, medical group, and facility personnel to gather relevant information for resolving member inquiries.

• Problem Resolution:
  • Analyze and evaluate customer issues to initiate and coordinate service recovery measures.
  • Document all member interactions meticulously following established procedures.

• Healthcare Knowledge
  • Demonstrate familiarity with health insurance terminology (copays, deductibles, claims, authorizations, etc.).
  • Understand Medicare/Medicaid plans and regulations, and explain plan benefits, provider networks, and coverage policies.

• Operational Excellence
  • Leverage a thorough understanding of company policies and processes to meet customer needs effectively.
  • Contribute to departmental goals and objectives while maintaining proficiency through ongoing training and use of required tools.

• Performance Metrics:
  • Monitor and achieve Contact Center KPIs, including call handling, first call resolution, and member retention.

• Compliance and Ethics:
  • Consistently uphold company compliance standards and Code of Conduct, ensuring privacy and confidentiality of member information.
  • Adhere to HIPAA regulations to protect personal health information (PHI) and maintain data security.

• Tools and Systems:
  • Use multiple systems/screens while assisting callers effectively
  • Navigate CRM, EMR/EHR, and ticketing platforms effectively

• Experience:
  • Fluency in both Spanish and English (spoken and written) is required.
  • Minimum of two (2) years of customer service or healthcare member-interaction experience.
  • Previous call center experience and/or prior experience in the health insurance industry (preferred).

• Education:
  • High School Diploma or GED required.

• Skills:
  • Outstanding written and verbal communication skills.
  • Proven analytical and problem-solving abilities.
  • Ability to respond concisely and clearly to customer queries.
  • Strong critical thinking and problem-solving skills.
  • Typing speed of at least 35 WPM with a 5% or lower error rate.

• To thrive in this remote role, you'll need:

• Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise.

• Ergonomics: A comfortable desk and chair setup that allows for the proper installation of necessary equipment.

• Reliable Internet Connection: Stable, high-speed internet with a minimum bandwidth of 20 Mbps downstream and 20 Mbps upstream.

• Quiet, Distraction-Free Workspace: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.

• Tech-Savvy: Comfort with technology and ability to learn new systems quickly.

• Self-motivation & Independence: Ability to stay productive and manage your time effectively in a remote environment.

• Communication Skills: Strong verbal and written communication skills, especially in a virtual setting.

• Adaptability: Ability to adapt to changing technologies and procedures while working remotely.

• Competitive Pay: Enjoy a competitive hourly rate with opportunities for performance-based increases.
• Comprehensive Benefits: Full health insurance coverage, including medical, dental, and vision plans.
• Work Environment: A supportive, engaging, and inclusive work environment with opportunities to grow and develop your skills.
• Career Growth: Abundant advancement opportunities within the organization.
• Inclusive Workplace: We are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.
• Unique Perks:
  • Cell Phone Benefits: $25/month per line for unlimited phone, text, and data (restrictions may apply).
  • Referral for Life Program™: Earn residual bonuses for referring employees who join the team and remain with the company.