Information Technology Jobs in Florida

About the Company:

American Circular Solutions (ACS) is an AI-enabled IT asset disposition (ITAD) and electronics recycling startup launching in Tampa Bay. We combine computer vision sorting, robotic disassembly, and certified data destruction to serve enterprise clients who need compliant, auditable, and sustainable IT asset disposition. We are building the first AI-enabled, military-grade ITAD facility in the Tampa Bay region.

The Opportunity:

We’re looking for a VP of Operations who can build and run our recycling facility from day one. This is a founding-team-level hire — you’ll design the physical operation, lead the R2 certification process, manage the facility buildout, and oversee all processing, logistics, and compliance functions. The ideal candidate comes from the ITAD or electronics recycling industry, has hands-on experience with R2-certified facility operations, and can translate that expertise into building a next-generation AI-enabled processing facility.

You’ll be the operational backbone of the company — the person who ensures that when sales brings in enterprise clients, we deliver flawless execution on data destruction, material processing, chain-of-custody documentation, and regulatory compliance.

Key Responsibilities

Facility & Operations:

• Lead the buildout of ACS’s Tampa Bay processing facility, including site selection, layout design, equipment procurement, and operational workflow configuration
• Design and implement processing workflows for device intake, data destruction, disassembly, material sorting, and commodity output
• Manage the deployment and calibration of AI sorting systems (computer vision, conveyor, robotic disassembly) in coordination with technology vendors (AMP Robotics, EverestLabs, or similar)
• Oversee daily facility operations including receiving, processing throughput, quality control, inventory management, and shipping/logistics
• Hire, train, and manage the operations team: processing technicians, logistics coordinators, warehouse staff, and drivers
• Establish and manage relationships with downstream processors, refiners, and commodity buyers for recovered materials (copper, gold, silver, palladium, rare earths)

Certifications & Compliance:

• Lead the R2v3 certification process from application through audit, ensuring facility, processes, and documentation meet all R2 requirements
• Implement and maintain NIST 800-88 compliant data destruction processes with full digital chain-of-custody tracking
• Manage all environmental compliance (EPA, Florida DEP) including hazardous material handling, reporting, and permitting
• Develop and maintain standard operating procedures (SOPs) for all processing, safety, and compliance functions
• Prepare the facility and processes for future ITAR registration (Year 2 target) for defense/government contracts

Safety & Quality:

• Establish and enforce safety protocols for all facility operations, including hazardous material handling, equipment operation, and ergonomic standards
• Implement quality assurance processes to ensure enterprise SLAs for data destruction verification, processing turnaround, and documentation accuracy
• Manage relationships with insurance carriers, auditors, and regulatory agencies

Target Outcomes (First 12 Months):

• Month 1–3: Facility secured and buildout underway; R2 certification application submitted; initial team of 3–5 processing technicians hired; manual processing capability operational for early revenue
• Month 4–6: AI sorting cell deployed and calibrated; processing throughput ramping; NIST 800-88 compliant data destruction fully operational with digital chain-of-custody
• Month 7–9: R2v3 certification achieved; facility processing 100+ devices/day; downstream commodity relationships established and generating material recovery revenue
• Month 10–12: Facility operating at scale supporting 7–10 enterprise accounts; ITAR registration process initiated; operational costs optimized for profitability trajectory

Qualifications Required:

• 7+ years of operations management experience in ITAD, electronics recycling, e-waste processing, or a closely related environmental services industry
• Direct, hands-on experience with R2 (or e-Stewards) certification processes — ideally having led or significantly contributed to a facility achieving certification
• Deep working knowledge of NIST 800-88 data destruction standards and chain-of-custody documentation requirements
• Experience managing a processing facility: workflow design, throughput optimization, staffing, safety, and quality control
• Familiarity with EPA and state environmental regulations governing electronics recycling and hazardous material handling
• Proven ability to build and lead operations teams (10+ direct and indirect reports)
• Strong project management skills — comfortable managing facility buildout, equipment procurement, and vendor relationships simultaneously

Strongly Preferred:

• Prior experience at a recognized ITAD or recycling operation (Sims Lifecycle Services, ERI, All Green Electronics Recycling, Dynamic Lifecycle Innovations, Iron Mountain, or similar)
• R2 Lead Auditor qualification or direct audit preparation experience
• Experience with AI-enabled or automated sorting/processing systems (AMP Robotics, ZenRobotics, TOMRA, EverestLabs)
• ITAR compliance experience or familiarity with defense contractor requirements
• Florida-specific regulatory knowledge (FL DEP, local permitting)
• Experience at a startup or early-stage company where you built operations from scratch

Compensation:

Base salary competitive with market for VP-level operations leadership in Tampa Bay. Performance-based incentive compensation tied to operational milestones (R2 certification, throughput targets, cost optimization). Meaningful equity stake reflecting the founding-team nature of this role. Specific compensation package will be discussed with qualified candidates.

Why This Role:

• Build a next-generation recycling facility from the ground up — combining your industry expertise with cutting-edge AI sorting technology
• Equity participation in a high-growth venture in the $27.7B ITAD market
• Tampa Bay has no AI-enabled, R2-certified ITAD processor — you’ll be building the first
• Work alongside co-founders with deep industry experience (Iron Mountain background) and technical expertise (former AWS)
• Massive market timing: Windows 10 EOL, corporate AI hardware refresh, and Florida regulatory tailwinds all converging
• Direct line to co-CEOs with real decision-making authority and operational autonomy

• American Circular Solutions, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Title: IAM Architect – SailPoint Identity Security & Cloud Security

Location: Miami, FL, Onsite

Duration: Contract

Role Summary

We are seeking an experienced IAM Architect to lead the design and implementation of enterprise identity governance and cloud security solutions. The role will focus on architecting and deploying SailPoint Identity Security Cloud and other solutions from SailPoint Technologies to strengthen identity lifecycle management, access governance, and cloud security across enterprise environments.

Key Responsibilities

• Architect and implement enterprise Identity and Access Management and identity governance solutions.
• Lead the design and deployment of SailPoint Identity Security Cloud (ISC) and SailPoint IdentityIQ.
• Define architecture for identity lifecycle management, access certifications, role-based access control (RBAC), and policy enforcement.
• Design integrations between SailPoint and enterprise systems, directories, and SaaS applications.
• Architect IAM controls across cloud environments such as Amazon Web Services, Microsoft Azure, and Google Cloud.
• Establish identity governance frameworks to support least privilege, compliance, and security policies.
• Provide architectural guidance to engineering teams and stakeholders on IAM and cloud security best practices.

Required Skills

• 10+ years experience in IAM and identity governance architecture.
• Strong hands-on expertise with SailPoint Identity Security Cloud and/or SailPoint IdentityIQ.
• Experience designing scalable IAM architectures for enterprise and cloud environments.
• Strong understanding of identity lifecycle management, access reviews, RBAC, and compliance frameworks.
• Experience with API integrations, identity connectors, and enterprise directory services.

**Requires local to Fort Lauderdale area- on-site position

Job Summary: CareCloud is seeking a motivated and intellectually curious attorney to grow into a Senior Counsel role as a key member of the company’s Legal Department. This position covers a broad range of commercial, corporate, litigation, and regulatory matters for a publicly traded healthcare technology company. We do not expect candidates to arrive with deep expertise in every area — what matters most is a strong legal foundation, a business-minded approach, and a genuine willingness to learn and take on new challenges.

Required Knowledge, Skills and Abilities:

• Strong independent critical thinking skills and attention to detail
• High-level analytical and research skills, with the ability to distill complex issues into clear, practical guidance
• Genuine intellectual curiosity and a demonstrated willingness to learn new areas of law and business
• AI-first orientation: must be enthusiastic about using AI tools as a primary means of legal work product, research, and process improvement — not as an afterthought
• Ability to interact effectively with other employees, clients, management, and outside legal counsel
• Ability to prioritize workflow, meet demanding deadlines, and manage multiple projects in a fast-paced environment
• Business-minded orientation with an interest in understanding how legal issues affect company operations and strategy

Education and Experience:

• Juris Doctor degree from an accredited institution
• Admitted to practice in Florida, New Jersey, or New York required
• Minimum of 3 years of post-bar legal experience; in-house or commercial practice experience preferred
• Prior experience with public company securities law, SEC reporting, or corporate governance preferred but not required
• Prior experience with commercial litigation and/or regulatory compliance preferred
• Prior experience with healthcare technology law, HIPAA/HITECH compliance, or revenue cycle management a plus
• Exposure to M&A transactions or transactional work a plus
• Demonstrated proficiency with Claude or other AI tools required; candidates who have not yet integrated AI into their legal practice should be prepared to do so immediately upon joining

Work Location: In-office, 5 days per week – Care Cloud’s Office, Broward County, FL

Travel Requirements: up to 15%

Position - Manhattan WMOS WMS Consultant

Location - Miami, FL (Day-1 Onsite)

Duration - Long Term

Description:

• Hands on configuration of Manhattan WMOS WMS systems.
• Experience supporting or implementing Manhattan WMOS WMS systems preferred.
• Strong proficiency in Oracle SQL for application development. Ability to write complex SQL queries
• Experience analyzing complex system issues, contributing to estimates and making recommendations.
• Knowledge of enterprise hardware platforms such as UNIX and/or Linux servers and Oracle relational databases is a plus.
• Participate in all phases of implementation and production support of applications and components in multi-technology, business-critical systems.
• Gather requirements and design the most accurate and efficient solution possible.
• Analyzing and reengineering repetitive failed processes to drive out risk
• Work closely with development team to ensure that all have an accurate understanding of the solution to limit rework to the minimum.
• Maintain understanding of interface specifications and configuration options.
• Document requirements and solutions according to the business SDLC process.
• Stay up to date on current and future warehouse execution technologies, capabilities, and trends.
• Excellent Communication skills
• Skills in creating presentations and scorecards
• Follow change control methodology in day-to-day activities.
• Provides shift and on-call coverage as needed to support operations under time constraints and pressure.

Thanks & Regards

Darshan Neema

Client Account Manager, KTEK Resourcing

O 832-260-0695 E

W 2277 Plaza Dr. Suite 240, Sugar Land, TX 77479

Call me @412-246-8332 (Only USC and GC apply for this role)

Location: Naples, FL (Onsite - 5 days a week)

Function of the Group:

Initiatives/Projects:

Industry background:

Team Dynamic: Operations Dept

Roles and Responsibilities:

The Purchasing Manager is responsible for overseeing the procurement of all hardware and installation-related materials required to support the company’s Point-of-Sale (POS) and Merchant Services deployments. This role manages approximately $5 million in annual equipment purchases, including POS terminals, payment devices, peripherals, networking equipment and related accessories.

The Purchasing Manager will ensure timely, cost-effective acquisition of goods and services while maintaining optimal inventory levels to support installations, field service operations and customer onboarding. This individual will play a critical role in vendor negotiations, supply chain continuity, cost control, and cross-functional coordination with Sales, Implementation, Finance, and Technical Support teams.

Must Have Technical Skills:

3+ years of purchasing or procurement experience (preferably within technology hardware, POS systems, telecommunications, or payments industries)

Experience managing annual procurement budgets of $500,000 required

Flex Skills/Nice to Have:

• Experience in POS hardware procurement or payments industry.
• Experience managing annual procurement budgets of $3M preferred
• Familiarity with payment terminals, EMV devices, receipt printers, barcode scanners, and networking equipment.
• APICS Certification (CPIM or CSCP) or equivalent supply chain credential.
• Purchasing or procurement experience within technology hardware, POS systems, telecommunications, or payments industries

Experience supporting field installation or technical service operations.

Soft Skills: Written and verbal communication skills

Education/Certifications: Bach min or equivalent exp

• APICS Certification (CPIM or CSCP) or equivalent supply chain credential preferred

Senior Cybersecurity Engineer

About Us

The Nu-Age Group (NAG), located in Secaucus, NJ, and Orlando, FL, has a 29-year track record of success as an accredited managed service provider (MSP). NAG provides white glove technology services to several vertical markets, including finance, healthcare, legal, construction, and advertising. Our service offerings range from technology hardware and software sales, managed services, private cloud infrastructure, colocation, hosted applications, backups, disaster recovery, and cybersecurity. 

Role

This is a hybrid role and the candidate will be required to be in the Greater Orlando or East Rutherford New Jersey area.

We are seeking a highly skilled and experienced Senior Cybersecurity Engineer to join our security operations team. This role serves as a senior technical resource responsible for maintaining and improving our managed detection and response (MDR) platform and supporting advanced incident investigations.

The ideal candidate is highly technical, experienced in operating security platforms in an MSP/MSSP environment, and comfortable serving as an escalation point for security analysts. This individual will work closely with our cybersecurity analysts, infrastructure engineering team, and client stakeholders to ensure the reliability, effectiveness, and continuous improvement of our security monitoring capabilities.

This role offers significant opportunities for career advancement, training, and leadership in the evolving cybersecurity field.

Responsibilities and Duties

Security Platform Operations

• Maintain and optimize core security platforms including SIEM/XDR, endpoint detection and response (EDR), email security, identity security, and vulnerability management tools.
• Perform platform upgrades, troubleshooting, configuration improvements, and telemetry validation to ensure reliable security monitoring.
• Manage integrations between security platforms and infrastructure systems including firewall, endpoint, and cloud telemetry sources.
• Ensure security tools are properly configured and operational across client environments.

Detection Engineering & Monitoring

• Develop, tune, and optimize detection rules to improve alert quality and reduce false positives.
• Perform threat hunting using endpoint, network, and SIEM telemetry.
• Ensure high-quality log ingestion and telemetry coverage across monitored environments.

Incident Response & Escalation

• Serve as the escalation point for complex security alerts and incidents identified by SOC analysts.
• Lead advanced investigations and root cause analysis of security events.
• Assist with containment, remediation, and post-incident reviews.

Vulnerability Management

• Operate and maintain vulnerability scanning platforms such as .
• Analyze vulnerability scan results and prioritize remediation based on risk and exploitability.
• Work with internal teams and client stakeholders to track remediation progress and improve vulnerability management practices.

Client Security Advisory & Improvement

• Identify security weaknesses within client environments and recommend practical improvements to strengthen security posture.
• Provide guidance on security hardening for endpoints, identity systems, email security, and network infrastructure.
• Collaborate with infrastructure and engineering teams to implement security improvements.

Analyst Mentorship

• Provide technical guidance and mentorship to SOC analysts.
• Assist in the development of investigation procedures, playbooks, and detection use cases.

Who You Are

·       A hands-on security professional who enjoys solving complex technical problems across multiple environments.

·       Comfortable operating and troubleshooting security platforms such as SIEM/XDR, EDR, vulnerability management, and email security tools.

·       Able to independently investigate security alerts, determine root cause, and guide remediation.

·       Naturally curious and motivated to continuously learn new technologies as security tools and client environments evolve.

·       Able to mentor junior analysts and help improve SOC processes and detection capabilities.

·       A strong communicator who can explain security issues and recommendations clearly to both technical teams and client stakeholders.

·       Organized and disciplined in documenting investigations, changes, and operational procedures.

·       Comfortable working in a fast-paced MSP/MSSP environment supporting multiple clients.

Education and Qualifications

·      7+ years of experience in cybersecurity operations, security engineering, or incident response.

·      Experience working with security monitoring platforms such as SIEM, XDR, or MDR solutions.

·      Experience operating endpoint detection and response (EDR) platforms such as Microsoft Defender or SentinelOne.

·      Hands-on experience performing security investigations and incident response.

·      Experience operating vulnerability management platforms such as Tenable or Qualys.

·      Experience working in a multi-client MSP/MSSP or managed security environment is highly preferred.

·      Strong understanding of:

o  Security monitoring and detection methodologies

o  Incident response and investigation techniques

o  Vulnerability management lifecycle

o  Endpoint and identity security controls

o  Network security fundamentals and firewall telemetry

o  Log analysis and SIEM workflows

o  Preferred certifications may include:

o  CompTIA Security+, CySA+, or similar GCIH, GCIA, or similar

o  Vendor certifications related to Microsoft, AWS, Cisco, or Palo Alto.

Compensation

·      Annual Salary $80,000.00-$90,000.00

·      Monday through Friday, with rotating on-call, after-hours support as needed.

·      After 6 month probationary period the following benefits can apply:

·      PTO-15 days paid time off

·      Medical Insurance-Nu-Age Company Stipend

·      401k Plan

Our Values

-Pride in Our Work - Our name stands behind everything we deliver. We think clearly, communicate well, and own the result.

-Finish Strong - We stay engaged until the solution is complete. Follow-through is the key to our success. 

-Extreme Ownership - Clear ownership drives better decisions and outcomes. Accountability builds trust for the team and the clients.

-Show Up Real - Be present, prepared, and genuinely engaged. Strong work starts with real commitment to the outcome.

-Operational Discipline - We build systems and standards that create consistency and reduce friction. Strong culture is designed, it does not happen by accident. It must be maintained.

The Nu-Age Group is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Role name: Backend API Engineer (Node JS / Type Script) Tech Lead

Work site: Orlando, FL (Onsite)

Duration: 12+ Months

Experience 10+ Years

Pay Rate: $65 to $70/hr. on C2C

Pay Rate: $55 to $60/hr. on W2

Job Description:

• Backend API Engineer (Node JS / Type Script)
• 7+ years equivalent work experience. Experience preferred in project management, business analysis, or system design. Conflict resolution and problem-solving techniques required. Good presentation, facilitation, communication, and negotiation skills required.
• Proven hands-on experience as a software engineer with a focus on one or more technologies inclusive of NodeJS, TypeScript, JavaScript, ExpressJS.
• Experience in Mocha, CouchDB, Redis, Kafka, Docker and Kubernetes in Azure platform is a plus.
• Very highly developed written and verbal communication skills (including the ability to clearly articulate technical concepts to a non-technical audience)
• Business Analysis — proven success collaborating directly with internal customers (i.e., product owners) to understand their needs and translate them into a working solution
• Adaptability — a fast learner with a willingness to build solutions using tools to which you may have had little previous exposure
• Empathy—the innate ability to understand the challenges faced by our customers, and the drive to resolve them
• Demonstrated ability to produce high quality technical documentation.
• Demonstrated ability of strong customer relationship skills, problem resolution and improved efficiencies and productivity.
• Experience with large scale enterprise system development and integration.
• Experience with Agile, Scrum, and Scaled Agile Framework a plus

Thanks & Regards

Mohd Hameed

At Kyra Solutions, we implement business solutions for government workers with best-of-breed technology platforms. Our goal is to improve the effectiveness and quality of work life for state workers in capitals across the U.S. to help better the lives of citizens they serve. State agencies choose Kyra for our dedicated team of experts who ensure the success of every project through client empathy, expert knowledge, and a dedication to value-based outcomes. As Kyra continues to reach new heights nationally, our in-office and remote team members are growing with it. We believe we must and do put our people first to produce the quality our clients expect and deserve. Kyrians are provided a growth track for long-term career success and continuous professional development. If you are looking to make an impact in your community and create a career you can be proud of, we encourage you to apply!

Title: Project Manager/ Business Analyst (On-site & Full-Time)

Location: Tallahassee, FL | Duration: Full Time

Required Skills and Experience

* PMP and/or Prince 2 Certification

* Bachelor s degree in Information Systems, Business, or related field (Master s preferred).

* Exceptional communication, documentation, and stakeholder engagement skills.

* Exceptional ability to lead cross-functional, multi-vendor teams under bureaucratic constraints.

* Strong negotiation and facilitation skills to reconcile IT, policy, and operations interests.

Preferred Certifications

* Salesforce Certified Administrator or Salesforce Business Analyst Certification

* Salesforce Certified Consultant (Public Sector, Service Cloud, or Experience Cloud)

* Certified ScrumMaster (CSM) or SAFe Agile

Roles and Responsibilities

* Lead the end-to-end delivery of Salesforce projects from initiation through deployment and post-go-live support.

* Define project scope, milestones, and deliverables aligned with government timelines and funding cycles.

* Manage project budgets, resource allocations, and risk registers in accordance with PMO or agency standards.

* Implement effective change control and governance to ensure compliance with contracts and SOWs.

* Serve as the primary liaison between government clients, technical teams, and executive sponsors.

* Facilitate stakeholder workshops, requirement sessions, and steering committee meetings.

* Develop user stories, acceptance criteria, and business process documentation in tools such as Jira or Confluence.

* Recommend improvements and assist in backlog grooming for Agile delivery.

* Ensure all documentation and requirements align with government compliance, audit, and reporting standards.

* Prepare status reports, requirement traceability matrices (RTMs), and process diagrams.

* Maintain detailed documentation for system requirements, process flows, and future enhancements.

* Assist in developing training materials and user guides to support end-user adoption and change management efforts.

Why Kyra:

Founded in 1997, Kyra Solutions is a national leader in transportation technology and regulatory solutions in government. We specialize in the art and science of digital transformation in government. Our commitment to providing the highest level of service and tailored solutions has supported our consistent double-digit growth for over a decade. We are headquartered in the greater Tampa Bay area with other offices across Florida and an innovation center in Silicon Valley, CA.

Because of our dedication to our employees, we have won a Best Companies to Work for in Florida 2 years in a row by Florida Trend magazine. Kyra has won other numerous awards including the coveted INC magazine s one of America s Fastest Growing Companies several years in a row. Kyra s commitment to our employees, to best practices in project management and business analysis, and to solution development has led to our achievement in becoming the first Project Management Institute certified company in Florida. Our proven successful track record has resulted in several prestigious awards including the State of Florida's Diversity Business of the Year Award. We are proud to be a sponsor for the TaxWatch Productivity Awards and partner to Florida TaxWatch. Visit our website for more information. Equal employment opportunity employer.

Strategic Account Representative

This is a hybrid role that can be based in either Harrisburg, PA or Clearwater, FL.

Please note, candidates must be located within 60 miles of either office location.

D&H is growing! Join 100+ year old Employee-Owned technology distributor, offering end-to-end solutions for today's resellers, retailers, and the clients they serve across the SMB and Consumer markets.

• We are empowered by our employee Co-Owners who provide the industry’s best service, and we promote a collaborative culture.
• We offer an Employee Stock Ownership Plan, 401k, Paid Time Off, Medical, Prescription, Dental and Vision benefits as well as Gym Reimbursement, Work from Home Reimbursement, Employee Purchase Program, Tuition Assistance and much more!
• As a D&H Co-Owner you receive numerous discounts on services.
• We feel strongly about giving back to the community and promoting sustainable, eco-friendly business practices.

SUMMARY

Customer facing sales role, responsible for assigned accounts, both active and inactive, including revenue, margin, and breadth growth, customer contact, and sales and service. Accountable for customer satisfaction, revenue generation, goal achievement, and long-term business goals in line with D&H’s vision and values.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for sales goal, forecast and attainment, including the achievement of revenue, margin, and breadth goals
• Responsible for setting the price of products for bids, quotes and deals requested by customers while maintaining customer satisfaction
• Create call plans, and conduct outbound calls daily with reseller base in an effort to build relationships, sell and assist with opportunities
• Complete outbound campaigns and record results of call within CRM
• Work with vendor reps, BU’s, and all supporting departments, to build specific vendor sales and to grow the revenue and sales breadth within assigned customer base.
• Responsible for answering sales teams inbound queue calls daily
• Promptly answer phone & email to respond to all customer requests; promptly return all phone messages within SLA.
• Attend sales and product trainings, huddles, and in person quarterly meetings as required
• Attend reseller shows and events to meet with prospects in person, as needed.
• Project a professional company image through customer and vendor interactions.
• Process and maintain customer transaction through ERP sales platform
• Use CRM system to track all customer contacts and activities, complete account plans, and track and manage (from Open to Close) sales pipeline via CRM Opportunities.
• Adhere to all company policies procedures and ethics including company attendance policy.
• Attend team huddles, team meetings, and collaborate with team members
• Responsible for creating and presenting business plans for targeted partners

KNOWLEDGE, SKILLS, and/or ABILITIES

• Basic knowledge of computer hardware.
• Knowledge of the Microsoft Office suite (Word, Excel, Outlook) of programs required.
• Professional verbal and written communication skills.
• Ability to use PC, phone, calculator, fax, printer, copier.

EDUCATION and/or EXPERIENCE

• Education
• College education preferred and/or equivalent combination of education/experience.
• Experience
• Minimum 3 years of sales or phone sales experience.
• Sales and/or technical certifications a plus.

Are you passionate about customer satisfaction and building long-term customer relationships? Quotewerks is a Florida-based software company dedicated to helping small and mid-sized businesses streamline operations and drive growth through quote and proposal software. We are looking for a Customer Success Specialist who is committed to ensuring QuoteWerks customers consistently realize value through our products. This is an on-site position located in Orlando, FL.

We’ll Provide:

• Robust benefits package including health insurance, dental, vision, 401K, PTO, and holidays
• Salary range of $45,000 - $55,000, plus quarterly bonus opportunities
• A set schedule of 8:45am-5:15pm to help promote work/life balance
• Small team, big impact - your work will directly shape the customer experience and company growth
• Collaborative, supportive culture where your voice matters
• Opportunities for continued growth and learning

What You’ll Do:

• Serve as the customer retention specialist for all existing QuoteWerks customers
• Own renewal outcomes by ensuring customers clearly see and experience the value of QuoteWerks leading up to renewal
• Monitor customer health metrics, usage patterns, and engagement signals to proactively identify and address at-risk accounts
• Develop and execute targeted retention strategies for customers showing signs of churn risk
• Ensure customers are taking advantage of the full range of QuoteWerks products and features, and identify opportunities where other QuoteWerks products may meet their needs
• Gather customer usage data relevant for product development and enhancements.
• Generate QuoteWerks revenue through upsell and cross-sell opportunities
• Work with internal teams to advocate for customer needs, provide feedback, and contribute to continuous product and process improvement

Skills You’ll Need:

• 2-3 years of experience in customer/client success, account management, or a similar customer-facing role (SaaS, technology, and CRM experience strongly preferred)
• 2-3 years of experience in a B2B environment (again, SaaS experience is a plus)
• 2+ years of experience working in a small office environment
• Experience in a high call-volume roll
• Tech savvy with the ability to explain complex concepts in a user-friendly way
• Prior experience managing and optimizing a portfolio of customers and achieving financial goals
• Familiarity with CRM or accounting software is a plus
• Strong business and people skills, including planning, presentation, sales, and business acumen

Next Steps:

Quick apply with your resume here

Or

Get a head start on our application and aptitude testing process here: