Information Technology Jobs in Everett Middlesex County, MA

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

As a NOC Technician, you will be responsible for monitoring, troubleshooting, and maintaining our clients' network infrastructure to ensure optimal performance and reliability. Your expertise in SD-WAN networking and firewall management will be essential in proactively identifying and resolving network issues and implementing appropriate solutions. The ability to work independently and effectively manage a ticket queue is crucial to ensure timely response and resolution of network-related incidents. By joining our team you will be given the opportunity to develop your technical knowledge along one of three primary practices: Network Security, Enterprise Networking, or Unified Voice and Application support with our internal subject matter experts.

Duties and Responsibilities:

• 
  
• Remotely troubleshoot managed service-related issues on support calls with Granite customers and/or field technicians
  
• Assist with the implementation and onboarding of innovative security and networking products, including in-house designed hardware solutions
  
• Professionally, accurately, and efficiently handle customer requests including technical and non-technical inquiries to any NOC related services
  
• Work with industry standard partners (Fortinet, Cisco, VMWare, etc.) on the support and implementation of nationwide networks
  
• Study and improve personal technical capabilities in enterprise networking, network security, and unified voice application support to contribute to the company mission at a higher level of expertise
  
• Independently handle a queue of tickets, promptly responding to incidents, requests, and changes while ensuring adherence to service level agreements (SLAs).
  
• Monitor the performance and health of the network infrastructure, including SD-WAN devices, routers, switches, firewalls, and other network components.
  

Required Qualifications:

• 
  
• Bachelor's degree in computer science, information technology, or a related field, or equivalent work experience.
  
• 1-2 years in a technical support related role, or equivalent experience
  
• Understanding of networking standards, OSI model, subnetting and routing protocols
  
• Excellent analytical and problem-solving skills, with the ability to diagnose and resolve complex network issues efficiently.
  
• Understanding of agile task management and project operations
  
• Ability to provide a high level of customer support to improve customer experience
  
• Ability to work well independently and in a team environment in a hybrid WFH model
  
• Must have the ability to be cleared for Public Trust P2 clearance
  

Preferred Qualifications:

• 
  
• Strong knowledge of SD-WAN technologies and protocols, such as MPLS, BGP, OSPF, VPN, QoS, and traffic engineering.
  
• Experience managing and troubleshooting firewall solutions, such as Velocloud, Palo Alto, Fortinet, or Juniper.
  
• CCNA, Network+, or equivalent certification or higher
  
• Proficiency with Python, Javascript, or similar coding languages
  
• Telecommunications industry experience
  
• Prior public trust P2 security clearance
  

The Opportunity

The Head of Enterprise Productivity & Collaboration Tools is a senior leader responsible for the strategic direction, integration, and optimization of MassMutual’s core collaboration and productivity platforms—including ServiceNow, Microsoft 365, Slack, Zoom, Teams, and Atlassian—with a strong focus on AI enablement and automation. This role will drive the adoption of AI-powered capabilities across platforms to enhance employee experience, operational efficiency, and business agility.

The Team

You will lead a multi-disciplinary global team, including senior managers and specialized platform experts. The team is collaborative, agile, and focused on innovation and accountability. You will foster a high-performance, inclusive culture and develop talent strategies to build AI fluency and platform expertise across the organization.

The Impact:

• Develop and execute a 1–3+ year strategic roadmap for enterprise enablement platforms with a focus on AI integration, automation, and intelligent workflows
• Partner with Enterprise Architecture and Research & Development teams to embed AI capabilities into platform services (e.g., virtual agents, intelligent routing, predictive analytics)
• Lead platform modernization efforts, ensuring alignment with digital transformation and AI-first strategies
• Promote a culture of innovation by enabling employees to contribute ideas and participate in proof-of-concept initiatives
• Oversee platform governance, performance, and lifecycle management across enterprise platforms including ServiceNow, Microsoft, Slack, Zoom, Teams, and Atlassian
• Define and monitor KPIs, SLAs, and AI-driven metrics to ensure platform reliability, adoption, and value realization
• Optimize licensing, usage, and cost efficiency through data-driven insights and automation
• Serve as a strategic advisor to senior leadership on platform and AI enablement opportunities
• Collaborate with business, IT, security, and compliance stakeholders to ensure alignment and adoption
• Lead change management efforts to drive user engagement and maximize ROI from platform investments
• Manage, coach, and motivate a global team while building a strong, diverse talent pipeline
• Manage vendor relationships and external partnerships
• Execute operational strategy with latitude in day-to-day decision-making
• Implement short- to medium-term strategies (1–3 years); contribute to broader strategic planning
• Manage teams performing multiple functions/disciplines, including exempt and non-exempt employees

The Minimum Qualifications

• Bachelor’s degree in Technology, Business, or related field
• 10+ years of experience in enterprise technology, with 5+ years in senior leadership roles
• Proven track record in managing and scaling enterprise platforms (ServiceNow, Microsoft Copilot, Slack, Zoom, Teams, Atlassian)
• Deep understanding of AI technologies and their application in enterprise environments
• Experience leading platform modernization and AI transformation initiatives
• Strong financial acumen with experience managing large-scale budgets
• Exceptional communication, stakeholder management, and strategic planning skills
• Authorized to work in the U.S.

The Ideal Qualifications

• Experience with AI/ML platforms (e.g., Azure AI, OpenAI, ServiceNow AI, Microsoft Copilot)
• Familiarity with agile, DevOps, and product management methodologies
• MBA or advanced degree in a relevant field
• Excellent facilitation, collaboration, and change management skills
• Strong financial acumen and data-driven decision-making
• Ability to work across all organizational levels and in complex environments
• Global travel flexibility and self-driven work ethic
• Excellent written and communication skills
• Ability to multitask, solve problems resourcefully, and work well under pressure
• Experience with strategic planning, business development, or stakeholder management

#LI-MC1

Our client, a global leader in s technology, is looking for a Global Strategic Sourcing Manager to join their team. This is an excellent opportunity to apply your strategic sourcing expertise in software to support a mission that matters, helping to build a safer future for communities and businesses.

Position Overview

As the Senior Procurement Category Manager for Software, you will be responsible for developing and executing comprehensive sourcing strategies. Your work will directly contribute to the company's success by optimising costs, mitigating risks, and building strong supplier relationships across the software category, including SaaS and other emerging technologies.

Responsibilities

• Develop and execute sourcing strategies for software and SaaS.
• Lead complex RFP, RFQ, and other formal sourcing processes.
• Negotiate favourable commercial terms and contractual conditions.
• Build and maintain strong relationships with key suppliers.
• Conduct regular supplier performance and business reviews.
• Analyse market trends and spend to identify cost savings.
• Provide expert procurement guidance to internal stakeholders.
• Present strategies and results confidently to senior leadership.

Requirements

• Extensive experience in procurement or a similar business role.
• Demonstrated experience in software strategic sourcing (SaaS, PaaS, IaaS).
• Proven ability to manage complex, high-value sourcing projects.
• Exceptional negotiation and analytical skills.
• Excellent communication, presentation, and interpersonal skills.
• Experience managing relationships with senior leadership.
• A Bachelor's degree in a related field is preferred.
• Legal authorisation to work in the U.S. indefinitely.

Benefits

• Incentive bonus plans.
• Medical, dental, and vision benefits.
• A 401K plan.
• An employee stock purchase plan.
• Paid parental and family leave.

Alongside these benefits, you will join a close-knit, global community. The company is focused on helping you do your best work in an inclusive and supportive environment.

How to Apply

For more information about this exciting role and if you meet the criteria, please submit your details without delay to quoting MB/1296999.

Langley Search & Selection ( ) is the leading specialist recruiter in the procurement, supply chain and purchasing field. We manage permanent and interim procurement and supply chain jobs globally for our clients, from large global multinationals to SMEs

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

Summary of Position:

We are seeking business-oriented, customer service driven professionals to provide high quality service

Duties and Responsibilities:

• 
  
• Using excel daily, data entry and data analysis
  
• Pulling and reading Customer Service Records (CSRs)
  
• Extracting phone numbers from carrier invoices, as well as inventories from CSRs
  
• Opening orders for various products, as well as tickets, including disconnects, feature change,
  
• DL listing, etc.
  
• Assisting with updating customer accounts within various systems as needed
  
• Communicating directly with supervisor, teammates, account managers, and other depts. (as
  
• applicable) concerning project matters
  
• Various call-based projects, including surveying customers/contacts
  
• Communicating directly with carriers, account managers and collaborating teams concerning
  
• maintenance of services
  
• Participating in calls/meetings with internal teammates and carriers
  
• Using various internals systems to update project spreadsheets
  

Required Qualifications:

• 
  
• Bachelor's Degree
  

Preferred Qualifications:

• 
  
• Excellent customer service skills
  
• Ability to work under pressure
  
• Ability to meet deadlines
  
• Excellent problem solving skills
  
• Ability to work independently as well as in a group
  
• Strong multi-tasking and organizational skills
  
• Excellent interpersonal and communication skills
  

Sr. IT Executive Search Consultant (full desk Recruiter)

About the job

Our Sr. IT (full desk) Recruiters specialize in matching top tech talent with great leaders across all industries. They address the hiring needs and business initiatives of executives across the United States. Our successful model, comprehensive training program and customized delivery platform empowers our associates to achieve maximum results, allowing them to focus on building net new relationships and driving sales.

Business Development & Sales Responsibilities:

• Market Research: Conduct thorough research to identify potential prospective clients and contacts to target through a variety of different sales and marketing campaigns.
• New Business Development: Proactively create new business development opportunities through persistent prospecting that includes phone calls, video and in-person meetings, networking events and presentations with key stake holders and hiring managers.
• Client Expansion: Successfully expand and maintain new and existing client base, ensuring consistent pipeline of permanent direct hire job orders and other consulting and staff augmentation opportunities.
• Relationship Management: Build strong trustworthy relationships and maintain those client relationships with honesty, integrity and ethical practices.
• Discovery: Define client needs by documenting their business initiatives, core objectives and pain points through requirements gathering, validation and ongoing communication to help optimize search success.

Candidate Recruiting Responsibilities:

• Head Hunting Capabilities: Identify, engage and recruit top tier talent creating a robust candidate community of active and passive information technology professionals.
• Candidate Assessment: Understand candidates’ key skills, strengths, personality, career aspirations, motivations and areas of improvement. Screening candidates against client requirements to ensure a strong match.
• Market Prospecting: Research targeted technical skill-sets and identify candidates through referral gathering, our internal applicant tracking database, LinkedIn Recruiter, ZoomInfo, job boards, social networking and technical user groups/blogs.
• Emerging Tech: Priority and focus should be to cultivate relationships with candidates who have skills within emerging technologies such as data science, advanced analytics, Cyber Security, Cloud, DevOps, Blockchain, IoT and of course AI.

Minimum Requirements:

• A minimum of 3+ years of recruiting agency business development (sales) experience and/or full desk recruiting experience; with a proven track record of success.
• Experience breaking and developing local mid-market and/or national accounts.
• A strong network of qualified client contacts.
• Demonstrated experience with candidate recruitment methodologies.
• Key traits: Energetic, competitive, confident, persistent, commission-oriented/money motivated, strong desire to succeed and grow, hunter.
• Strong communication and presentation skills.
• Bachelor's degree preferred.
• Information technology industry experience preferred, but not a hard requirement for an energetic agency sales professional, that has the desire and aptitude to learn about the technology space.

What Judge will provide you?:

• The ability to solution sell on a regional/national/international basis - without locking you into a defined territory or service offering.
• A well-formulated career platform with an exceptional opportunity for growth.
• A fast-paced, performance-based organization that publicly and financially rewards its employees for achieving a high level of success.
• Competitive uncapped commissions and bonus opportunities with sizable earning potential; including cell phone reimbursement.
• 50+ years of successful business and streamlined processes based on industry best practices - with a hands-on executive management team dedicated to the overall success of the organization and its employees.
• A superior technology platform and state of the art, custom built Customer Relationship Management (CRM) system, giving you the opportunity to work smart, be effective, and stay organized.
• Winning culture with a fun, friendly, and team-oriented environment.

Locations: Atlanta | Boston | Heredia

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

POSITION DESCRIPTION

We are seeking a motivated and experienced Technical Application Engineer to lead the engineering, administration, and optimization of personal productivity applications across BCG. This role plays a critical part in ensuring that BCG's suite of productivity tools—including Microsoft 365, Adobe Acrobat and Creative Cloud, and other integrated third-party applications—are implemented and operated at peak performance. As a key member of the Productivity Tools team within BCG’s Personal Productivity Organization, you will collaborate with product owners, vendors, and architects and engineering teams to ensure seamless user experiences, effective governance, and ongoing operational excellence.

Key Responsibilities:

• Engineering & Administration
• Manage and configure enterprise application services across both legacy and cloud platforms.
• Lead upgrades, rollouts, patching, and migrations for a variety of applications.
• Conduct health checks, monitoring, troubleshooting, and performance tuning.
• Integrate applications with third-party platforms or in-house solutions.
• Support complex deployments and ensure high availability of services.
• Governance, Documentation & Support
• Define and maintain SOPs, administrative practices, and end-user documentation.
• Develop governance frameworks around licensing, lifecycle, and architecture.
• Provide Tier 3 escalation support and resolve complex technical issues.
• Mentor service desk teams and promote best practices in application usage and management.
• Collaboration & Cross-Team Engagement
• Coordinate with network, security, and support teams for seamless application service delivery.
• Participate in planning, migrations, upgrades, and project execution.
• Liaise directly with Microsoft, Adobe and other vendors for advanced configuration and support scenarios.

Core Focus Areas:

• Deliver robust engineering and operational support for Microsoft 365 apps, add-ins, Adobe Acrobat, MS Forms, and other productivity tools.
• Drive standardization and operational consistency across the firm’s application portfolio.
• Provide leadership and guidance within the M365 Application Governance Council.
• Contribute to the strategy and implementation of productivity-enhancing tools firmwide.

What You'll Bring

Experience Required:

• 5+ years of experience managing enterprise-grade applications, with 3–5 years specifically in Microsoft 365 administration and technical product analysis.
• Proven experience in Adobe Creative Cloud deployment and productivity enablement.
• Strong background in enterprise M365 configuration and governance, including automation tools like Power Automate and scripting with PowerShell and Microsoft Graph API.
• Advanced capabilities using GraphAPI, PowerShell, SQL, and Power BI for:
• Scripting and bulk administration
• Automating service management
• Data analysis and backend reporting
• Visualizing application performance metrics
• Background in implementing GenAI capabilities across Microsoft 365 (e.g., Powerpoint, Word, Excel) is a significant plus.
• Familiarity with Azure AD, Conditional Access, Defender for Office 365, Intune, and related services.
• Expertise in managing applications in a cross platform environment such as Windows, Mac (OSX), and iOS platforms.
• Experience across application development life cycles, including requirements design, development tracking, change/release management, and operational support.
• Ability to identify and manage integration dependencies across M365 apps and third-party solutions.
• Strong incident management, security compliance, and vulnerability remediation experience.
• Track record in defining KPIs and reporting on performance and service stability.
• Level C2 English proficiency as demonstrated by IELTS 8.5+, TOEFL iBT 110+, TOEIC 945+, CAMBRIDGE CPE, or comparable demonstrated proficiency.
• B.S. CS/MIS or four (4) additional years relevant experience in lieu of degree

Preferred Qualifications:

• Certifications such as MS-100, MS-101, SC-300, AZ-900 are highly desirable.
• Agile/Scrum experience and familiarity with Jira, Confluence, or Azure DevOps.
• Prior involvement in enterprise-level security policy enforcement and tooling compliance.
• Strong communication skills with an ability to convey technical issues to non-technical stakeholders.
• Key Attributes for Success:
• Excellent organizational and time management skills.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Proactive problem-solver with a collaborative mindset.
• Clear, confident communicator with strong documentation capabilities.

Additional info

*** For US locations only ***

In the US, we have a compensation transparency approach.

Total compensation for this role includes base salary, annual discretionary performance bonus, retirement contribution, and a market leading benefits package described below.

• The base salary range for this role in Atlanta is $121,000.00 - $147,700.00 

This is an estimated range, however, specific base salaries within the range depend on various factors such as experience and skill set. It is not common for new BCG employees to be hired at the high-end of the salary range. BCG regularly reviews its ranges to ensure market competitiveness.

In addition to your base salary, your total compensation will include a bonus of up to 16% and a generous retirement contribution that starts at 5% and moves to 10% after 2 years.

All of our plans provide best in class coverage:

• Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children

• Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs

• Dental coverage, including up to $5,000 in orthodontia benefits

• Vision insurance with coverage for both glasses and contact lenses annually

• Reimbursement for gym memberships and other fitness activities

• Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan

• Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement

• Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)

• Paid sick time on an as needed basis

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

BCG is an E - Verify Employer. Click here for more information on E-Verify.

At Sonos we want to create the ultimate listening experience for our customers and know that it starts by listening to each other. As part of the Sonos team, you'll collaborate with people of all styles, skill sets, and backgrounds to realize our vision while fostering a community where everyone feels included and empowered to do the best work of their lives.

As a Software Development Engineer, you will represent Embedded Quality in the Software organization. You will have a direct impact on the business, advancing the platform for both internal and external customers. You'll be exposed to a large variety of the foundational pieces of the Sonos system - music playback, device-to-device interaction, partner services, and much more. In addition, you'll be tasked with creating a development pipeline with quality at its core. You will be expected to understand the features being built and automate testing of those features. In addition, you will work with a team of industry-leading innovators across many different disciplines such as hardware, product management and user experience. If you love music, solving challenging problems and delivering high-quality products, we want to talk with you!

What You'll Do

• Develop and improve the team's automated CI/CD release pipeline, with quality as its foundation.

• Develop automated tests for new software features, especially around partners and control API

• Monitor, debug, and fix breakages within our automated pipeline.

• Add and democratize new forms of data and metrics to allow the team to make decisions on where to focus and improve our tests.

• Be an active participant and engaged part of your Scrum team - you are the voice of both quality and the customer during the development process.

• Review requirements, behavior specifications, and design documents to begin test development early and uncover issues prior to implementation.

• Investigate log, track, and triage bugs to determine root cause and establish prioritization.

• Advocate Software Quality within Sonos

What You'll Need

Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria.

Basic Qualifications

• Bachelor's Degree in Computer Science, Software Engineering or equivalent experience

• 1-5 years of experience in automation, preferably with embedded systems

• Demonstrated proficiency writing code for automation with one or more of the following: Python, Javascript, C/C++

• Experience with version control such as Git, Perforce, etc

• Knowledge on data instrumentation and telemetry for Software Quality

• This role requires commuting distance to our main engineering office in Boston. Qualified candidates must be able to be in our office at least once a week. (#LI-Hybrid)

Preferred Qualifications

• Experience with REST and/or Websocket based APIs

• Experience with CI/CD build and release pipelines: Github Actions, Jenkins, Azure Pipelines, etc

• Experience with the following technologies:

  • Embedded, Restful API and Cloud automation testing tools in a B2B model

  • OpenAPI Specifications, Data Telemetry and Code Instrumentation

  • Test Automation Frameworks in Python

  • JIRA

  • Kubernetes and Docker containerization

  • Linux as a development platform

  • Tableau, Kibana, DataDog and other system reliability and quality tracking tools

Visa Sponsorship: Sonos is unable to sponsor or take over sponsorship of an employment visa for this role at this time. We ask that applicants be authorized to work for any US employer, both now and in the future.

Your profile will be reviewed and you'll hear from us once we have an update. At Sonos we take the time to hire right and appreciate your patience.

The base pay range for this role based off geographic location is:

The specific pay offered will depend on the candidate's geographic location, as well as qualifications and experience. We apply geographic pay differentials based on the cost of labor in the market. Employees in high-cost locations may be compensated at the upper end of the range, while those in medium or low cost markets may be compensated at the lower end of the range. Your recruiter can provide more details about the specific salary range for your location during the hiring process.

Please note that compensation details listed in US job postings reflect the base salary only, and do not include bonus, equity, or benefits.

We also offer a comprehensive benefits program with choice and flexibility in mind to help support the health, wealth, and overall well-being of our employees. Regular full time employees in the US are eligible for benefits on day one, including:

• Medical, Dental, and Vision Insurance

• A 401(k) plan with company matching and immediate vesting

• An Open Time Off policy (OTO) so you have maximum opportunity to disconnect and recharge, with no tenure-based vacation accruals required

• 80 hours of sick time upon hire, refreshed annually

• Up to 12 paid holidays per calendar year

• Sonos offers a generous paid leave program for new parents or to care for a family member with a serious health condition, as well as short- and long-term disability for your own medical condition

• Company-paid Disability, Life, and AD&D Insurance

• Voluntary benefits, including Voluntary Life, AD&D, Accident, and Pet Insurance

• Mental health benefits to support your holistic well-being

• A generous employee discount program & Sonos Radio HD - on us!

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Notice to U.S. Job Applicants: Sonos is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Sonos is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information.

Locations: Atlanta | Boston | Heredia

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

POSITION DESCRIPTION

We are seeking a motivated and experienced Technical Application Engineer to lead the engineering, administration, and optimization of personal productivity applications across BCG. This role plays a critical part in ensuring that BCG's suite of productivity tools—including Microsoft 365, Adobe Acrobat and Creative Cloud, and other integrated third-party applications—are implemented and operated at peak performance. As a key member of the Productivity Tools team within BCG's Personal Productivity Organization, you will collaborate with product owners, vendors, and architects and engineering teams to ensure seamless user experiences, effective governance, and ongoing operational excellence.

Key Responsibilities:

• Engineering & Administration
• Manage and configure enterprise application services across both legacy and cloud platforms.
• Lead upgrades, rollouts, patching, and migrations for a variety of applications.
• Conduct health checks, monitoring, troubleshooting, and performance tuning.
• Integrate applications with third-party platforms or in-house solutions.
• Support complex deployments and ensure high availability of services.
• Governance, Documentation & Support
• Define and maintain SOPs, administrative practices, and end-user documentation.
• Develop governance frameworks around licensing, lifecycle, and architecture.
• Provide Tier 3 escalation support and resolve complex technical issues.
• Mentor service desk teams and promote best practices in application usage and management.
• Collaboration & Cross-Team Engagement
• Coordinate with network, security, and support teams for seamless application service delivery.
• Participate in planning, migrations, upgrades, and project execution.
• Liaise directly with Microsoft, Adobe and other vendors for advanced configuration and support scenarios.

Core Focus Areas:

• Deliver robust engineering and operational support for Microsoft 365 apps, add-ins, Adobe Acrobat, MS Forms, and other productivity tools.
• Drive standardization and operational consistency across the firm's application portfolio.
• Provide leadership and guidance within the M365 Application Governance Council.
• Contribute to the strategy and implementation of productivity-enhancing tools firmwide.

What You'll Bring

Experience Required:

• 5+ years of experience managing enterprise-grade applications, with 3–5 years specifically in Microsoft 365 administration and technical product analysis.
• Proven experience in Adobe Creative Cloud deployment and productivity enablement.
• Strong background in enterprise M365 configuration and governance, including automation tools like Power Automate and scripting with PowerShell and Microsoft Graph API.
• Advanced capabilities using GraphAPI, PowerShell, SQL, and Power BI for:
• Scripting and bulk administration
• Automating service management
• Data analysis and backend reporting
• Visualizing application performance metrics
• Background in implementing GenAI capabilities across Microsoft 365 (e.g., Powerpoint, Word, Excel) is a significant plus.
• Familiarity with Azure AD, Conditional Access, Defender for Office 365, Intune, and related services.
• Expertise in managing applications in a cross platform environment such as Windows, Mac (OSX), and iOS platforms.
• Experience across application development life cycles, including requirements design, development tracking, change/release management, and operational support.
• Ability to identify and manage integration dependencies across M365 apps and third-party solutions.
• Strong incident management, security compliance, and vulnerability remediation experience.
• Track record in defining KPIs and reporting on performance and service stability.
• Level C2 English proficiency as demonstrated by IELTS 8.5+, TOEFL iBT 110+, TOEIC 945+, CAMBRIDGE CPE, or comparable demonstrated proficiency.
• B.S. CS/MIS or four (4) additional years relevant experience in lieu of degree

Preferred Qualifications:

• Certifications such as MS-100, MS-101, SC-300, AZ-900 are highly desirable.
• Agile/Scrum experience and familiarity with Jira, Confluence, or Azure DevOps.
• Prior involvement in enterprise-level security policy enforcement and tooling compliance.
• Strong communication skills with an ability to convey technical issues to non-technical stakeholders.
• Key Attributes for Success:
• Excellent organizational and time management skills.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Proactive problem-solver with a collaborative mindset.
• Clear, confident communicator with strong documentation capabilities.

Additional info

*** For US locations only ***

In the US, we have a compensation transparency approach.

Total compensation for this role includes base salary, annual discretionary performance bonus, retirement contribution, and a market leading benefits package described below.

• The base salary range for this role in Atlanta is $121,000.00 - $147,700.00

This is an estimated range, however, specific base salaries within the range depend on various factors such as experience and skill set. It is not common for new BCG employees to be hired at the high-end of the salary range. BCG regularly reviews its ranges to ensure market competitiveness.

In addition to your base salary, your total compensation will include a bonus of up to 16% and a generous retirement contribution that starts at 5% and moves to 10% after 2 years.

All of our plans provide best in class coverage:

• Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children
• Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs
• Dental coverage, including up to $5,000 in orthodontia benefits
• Vision insurance with coverage for both glasses and contact lenses annually
• Reimbursement for gym memberships and other fitness activities
• Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan
• Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
• Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)
• Paid sick time on an as needed basis

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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