Information Technology Jobs in Everett Massachusetts Remote

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:
The Corporate Trainer at Granite Telecommunications is responsible for designing, developing, and delivering training programs that support employee growth, operational excellence, and company objectives. This role partners with departments across the organization to identify training needs, facilitate engaging learning experiences, and evaluate training effectiveness. The ideal candidate is an enthusiastic communicator with a passion for adult learning, strong presentation skills, and the ability to adapt content for diverse audiences and business units.

Duties and Responsibilities:

• 
  
• Deliver and assist the development of training programs for new hire onboarding, leadership development, customer service, systems, and job-specific skills.
  
• Collaborate with department leaders to assess training needs and align content with business goals.
  
• Facilitate in-person and virtual training sessions using interactive instructional techniques and adult learning principles.
  
• Instill knowledge and process techniques for specific business units, facilitating engaging classes, organizing training material and identifying areas of improvement.
  
• Evaluate training effectiveness through assessments, feedback, and performance metrics to ensure continuous improvement.
  
• Maintain training records and monitor employee participation and completion in LMS or other tracking systems.
  
• Support compliance training by ensuring timely completion of mandatory courses and certifications.
  
• Assist in the onboarding process by leading orientation programs and coordinating with HR and department leaders.
  
• Stay informed about industry trends, new technologies, and best practices in training and development.
  
• Provide coaching and support to employees and supervisors to reinforce training outcomes and on-the-job application.
  

Required Qualifications:

• 
  
• Bachelor's degree in education, Human Resources, Communications, or a related field.
  
• 2+ years of experience in the telecommunications or technology industry.
  
• Excellent presentation, facilitation, and public speaking skills.
  
• Strong written and verbal communication abilities with attention to clarity and engagement.
  
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  
• Strong organizational and time management skills.
  
• Comprehensive understanding of all Granite products and services
  
• Ability to adapt training styles and content to meet the needs of different learners and teams.
  

Preferred Qualifications:

• 
  
• Experience with learning management systems (e.g., Cornerstone).
  
• 2+ years of experience delivering corporate training or adult education programs.
  
• Knowledge of instructional design methodologies and e-learning tools (e.g., Articulate, Captivate, Camtasia).
  
• Knowledge of training in a telecommunications or technology environment.
  
• Experience delivering training to hybrid or remote workforces.
  
• Certification in training or instructional design (e.g., CPTM, ATD, or SHRM Learning & Development Specialty Credential).
  
• Ability to measure ROI and effectiveness of training programs using data and feedback.
  

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

Granite is a leading provider of managed security and networking platforms. The NetOps team supports a wide range of technologies and services including Fortinet SD-WAN, Palo Alto, Cisco, and Juniper. Within this team, the Application Automation practice focuses on improving operational efficiency and scalability through scripting, automation, and tool development. This position plays a key role in supporting large enterprise environments by developing automation frameworks, streamlining complex deployments, and reducing manual intervention in day-to-day operations. Responsibilities include solution design, automation development, support for new product rollouts, Tier 3 escalations, and collaboration with engineering teams to build repeatable, efficient processes.

Duties and Responsibilities:

• 
  
• Design, develop, and maintain automation scripts and tools to support network deployments, configuration management, and troubleshooting.
  
• Collaborate with engineering and operations teams to identify repetitive tasks and build automated solutions to reduce manual workload.
  
• Support new technology rollouts by creating scalable deployment frameworks and configuration templates.
  
• Respond to Tier 3 technical escalations, particularly those involving process inefficiencies, integration challenges, or repeat issues solvable via automation.
  
• Research and test emerging network automation technologies to improve toolsets and practices.
  
• Document automation procedures, scripts, and best practices for operational consistency and knowledge sharing.
  
• Ensure all automated solutions align with security and compliance standards.
  
• Participate in audits and reviews to ensure reliability and maintainability of automation systems.
  

Required Qualifications:

• 
  
• Bachelor's degree in computer science, Network Engineering, or a related field.
  
• Proficiency in scripting languages such as Python, Bash, or PowerShell.
  
• Strong understanding of APIs, network configuration models (e.g., NETCONF, RESTCONF), and configuration automation tools (e.g., Ansible, Terraform).
  
• Experience supporting enterprise-grade networks, preferably in a service provider or managed services environment.
  
• Demonstrated ability to troubleshoot complex network issues and implement automated solutions.
  
• Excellent communication and documentation skills
  

The Associate Director, Omnichannel & Marketing Capabilities is a hybrid strategic and technical leader responsible for defining and building the marketing technology infrastructure that powers Galderma's US commercial business. This role acts as the primary bridge between business strategy and technical execution, serving the four major US business units. This individual will lead the design and implementation of the technical roadmap, with a specific hands-on focus on Salesforce Marketing Cloud and Journey Builder to orchestrate complex customer experiences. This high-visibility role will partner closely with Omnichannel Leads, Brand Marketers, and IT to translate commercial vision into a functional reality, ensuring campaigns are data-informed, automated, and scalable.

Location: Boston, MA (Hybrid)

Essential Functions:

Marketing Technology Roadmap & Solution Architecture

• Define and own the technical capability roadmap, translating high-level business requirements from Brand and Omnichannel Leads into specific technical specifications and architectural designs.
• Serve as the primary technical liaison between commercial business units and IT/Global Tech teams to prioritize and implement new platform features, connectors, and integrations.
• Design scalable solution frameworks that allow for \"build once, deploy many\" capabilities across the four Galderma business units to reduce duplication and technical debt.
• Evaluate and recommend new technical tools or plug-ins within the MarTech stack (e.g., SMS aggregators, webinar connectors) to support evolving campaign needs.

Salesforce Marketing Cloud (SFMC) Operations & Execution:

• Serve as the hands-on technical administrator and architect for Salesforce Marketing Cloud, directly managing Journey Builder, Automation Studio, and Contact Builder.
• Build, test, and deploy complex, multi-step customer journeys, utilizing advanced logic (decision splits, engagement triggers) and scripting (AMPscript, SQL) to ensure flawless execution.
• Oversee the end-to-end technical production process, including audience segmentation setup, email/SMS rendering QA, and final deployment scheduling.
• Troubleshoot technical issues within the platform (e.g., API failures, data sync errors, email rendering issues) and resolve them rapidly to minimize business disruption.

Data Activation, CDP & Personalization:

• Lead the technical implementation of Customer Data Platform (CDP) use cases, configuring data ingestion rules and identity resolution logic to create unified customer profiles.
• Develop and maintain the data schema and segmentation logic required to power \"Next Best Action\" and dynamic content personalization across channels.
• Ensure all campaigns are technically configured for accurate measurement from day one, implementing proper tracking tags, parameters, and feedback loops into the data warehouse.

Governance, Vendor Management & Enablement:

• Establish and enforce technical governance standards, including naming conventions, folder structures, and data privacy compliance (consent management/opt-outs) within the platforms.
• Manage the technical output of external development vendors and agencies, reviewing their code and configuration to ensure it meets Galderma's quality and security standards.
• Create and maintain technical documentation (playbooks, data dictionaries, process flows) to support knowledge transfer and operational consistency.

Minimum Education, Knowledge, Skills:

• 8+ years of progressive experience in marketing operations, marketing technology, or digital transformation.
• Deep, hands-on technical proficiency with Salesforce Marketing Cloud, specifically Journey Builder, Email Studio, and Automation Studio.
• Experience in the pharmaceutical, biotech, or healthcare industry is preferred, but not required; experience in highly regulated industries is a plus.

Technical & Functional Skills:

• Proven experience building and managing a marketing technology roadmap and translating business needs into technical specifications.
• Experience implementing or utilizing a Customer Data Platform (CDP) (e.g., Salesforce Data Cloud, Tealium, Adobe) to drive segmentation and personalization.
• Strong understanding of HTML, AMPscript, and SQL basics for audience segmentation and content personalization.
• Demonstrated success in establishing a new capability or function within a complex, matrixed organization.
• Ability to lead through influence, bridging the gap between creative marketers and technical engineering/IT teams
• Strong knowledge of healthcare compliance guidelines, FDA regulations, and privacy standards (PRC process).
• Proven ability to lead through influence and drive change in a complex, matrix-driven organization.
• Experience in capability assessment frameworks and competency modeling.
• Experience managing external agencies and strategic vendors.
• ~10% travel.

Competencies & Abilities:

• Strategic Thinking Shapes training strategy to support commercial objectives.
• Leadership & Influence Inspires and guides peers, field teams, and stakeholders.
• Advanced Instructional Design Builds sophisticated, learner-centered solutions.
• Project & Change Management Leads complex, multi-phase initiatives.
• Analytical Insight Uses data to inform decisions and demonstrate value.
• Innovation & Agility Adopts new approaches and pivots quickly in dynamic markets.

About the Compensation:

The base salary range for this role is determined based on several factors. These include but are not limited to job accountabilities; skill sets; experience and training; certifications; work location; competitive market rates and other business needs. At Galderma, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a unique combination of factors for each role. A reasonable estimate of the hiring range for this role is $170,000-$210,000.

In addition to base salary, we provide an opportunity to participate in an annual short-term incentive program that is based on corporate performance with a multiplier focused on individual performance. We offer a competitive and comprehensive benefits program including health insurance, 401(k) plan with employer match, a generous paid time off policy, hybrid work schedules and more.

What we offer in return:

You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base. You will also have access to a range of company benefits, including a competitive wage with shift differential, annual bonus opportunities and career advancement and cross-training.

Next Steps:

• If your profile is a match, we will invite you for a first conversation with the recruiter.
• The next step is a virtual conversation with the hiring manager
• The final step is a panel conversation with the extended team

Our people make a difference:

At Galderma, you'll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.

Employer's Rights:

This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time, for any reason. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Intellectual Property Transactions Associate

Our client is a major international Am law 100 firm, seeking an associate for its Intellectual Property Transactions Group in New York, Boston, San Francisco, and Palo Alto. Candidates who are interested in working with clients at the intersection of IP, innovation and business strategy are best suited for this role. The salary range for this position is between $260k to $365k.

Qualifications

• 3-5 years of experience in IP transactions, technology licensing, or related practice areas.
• Large law firm experience is preferred.
• Experience drafting and negotiating complex license agreements and other agreements [purchase, software and cloud services agreements, and trademarks involving technology, software, data, and brand assets].
• Familiarity with AI technologies.
• Excellent communication skills, with ability to convey omplex legal concepts for clients in the consumer and technology sectors.
• Excellent interpersonal and client service skills.
• State bar admission in jurisdiction of practice.
• All candidates must be authorized to work in the U.S.

About Us

Marina Sirras & Associates LLC is a boutique legal recruiting firm committed to connecting exceptional legal talent with top-tier law firms and in-house legal departments nationwide. With decades of experience and a personalized, relationship-driven approach, we take pride in understanding the unique needs of both our clients and candidates.

We are a proud member of the National Association of Legal Search Consultants (NALSC) and strictly adhere to the NALSC Code of Ethics. Marina Sirras, our founder, is a former President and Chairperson of the organization, reflecting our longstanding commitment to integrity and professionalism in legal recruiting.

To learn more about our team and services, please visit us at

GENERAL SUMMARY:

The Manager of AI Enablement (Senior) leads the development and execution of Element Care’s internal approach to artificial intelligence. This role defines AI standards, policies, and best practices while enabling staff across the organization to adopt AI safely, ethically, and effectively. Reporting to the IT department, this position acts as a trusted advisor to leaders and end users, shaping AI governance, vendor strategy, training, and enterprise enablement.

ESSENTIAL RESPONSIBILITIES:

•    Define and maintain organizational AI standards, policies, and governance frameworks.

•    Lead the deployment of off-the-shelf AI solutions, including ambient documentation, predictive analytics, administrative automation, and clinical decision support tools.

•    Enable responsible use of generative AI across administrative and operational functions.

•    Conduct continuous workflow analysis to identify automation and AI-enablement opportunities.

•    Evaluate AI and AI/ML models, tools, and vendor solutions for suitability, risk, and value.

•    Partner with IT, data, analytics, and platform teams to align AI initiatives with enterprise architecture.

•    Provide oversight and guidance on AI-enabled workflows, automation, and agent capabilities.

•    Measure, monitor, and report on AI initiative outcomes, value realization, and performance.

•    Build business cases and recommendations for future AI investments.

•    Serve as the primary advisor to leaders and teams on AI use cases, risks, and governance.

•    Monitor regulatory, ethical, and industry developments related to AI.

•    Help establish and mature a scalable AI enablement and governance operating model.

•    Influence adoption and consistency without direct authority.

•    Perform other duties as assigned.

JOB SPECIFICATION:

•    6–10+ years of relevant professional experience, including applied AI, automation, analytics, or emerging technology leadership.

•    Demonstrated experience evaluating AI/ML models, vendor solutions, or AI platforms.

•    Experience with vendor management, solution selection, or hands-on implementation required.

•    Demonstrated experience defining standards, policies, or enterprise enablement programs.

•    Healthcare or other regulated industry experience strongly preferred.

•    Strong understanding of applied AI, AI/ML evaluation, governance, risk, and ethical considerations.

•    Ability to translate complex concepts into practical organizational guidance.

•    Experience developing business cases and value narratives for technology investments.

•    Executive-level communication and facilitation skills.

•    Proven ability to operate independently and influence across the enterprise.

•    Strategic mindset with a pragmatic, implementation-oriented approach.

Compensation details: 13 Yearly Salary

PI71b2d5685c13-3631

US CITIZENS / GREEN CARD HOLDERS

NO THIRD PARTIES PLEASE

MAX PAY RATE : $24/hr on W2

THIS IS A DIRECT BANKING CLIENT REQUIREMENT !

Those authorized to work without sponsorship are encouraged to apply please.

Reach Shaily Sharma -- || 9

shaily(at)zilliontechnologies(dot)com

Bankruptcy Accounts Specialist / Bankruptcy Specialist

Location : Remote and Onsite thrice a week --- Pensacola, FL

Long term ongoing with no end date

To maximize recovery of bankrupt accounts through negotiation, reaffirmation, legal proceedings, fraud detection and collection efforts. Serve as liaison for OGC and outside legal counsel on bankruptcy litigation or adversary complaints. Provide specialized servicing of charged-off mortgage loans. Serve as subject matter expert regarding section functions, systems, policies and/or procedures.

Responsibilities:

• Analyze accounts included in the bankruptcy for potential abuse and/or fraud to determine if litigation is warranted to protect interest and reduce financial loss

• Monitor attorneys assigned to accounts to determine status of litigation; advise attorneys of any legal issues and their impact

• Process and distribute time sensitive legal documents, notification of suits against company, Cease and Desist for both filer and non-filer, and third party communications to ensure compliance with Bankruptcy Laws to minimize the risk of litigation

• Review bankruptcy docket report and analyze accompanying schedules with emphasis on Statement of Intent for Chapter 7, and Plan information for Chapter13 to determine the impact on company

• Communicate with attorneys and trustees, members, agents, title companies and various third-party and internal/external groups regarding bankruptcy

• Negotiate attorney fees and recommend approval to Supervisor

• Analyze Chapter 7, 11 and 13 bankruptcy filings to determine the potential for asset recovery

• Initiate the appropriate course of action for asset recovery based on collateral, cross collateral potential, and non-filing parties in accordance with State repossession laws

• Represent or retain outside legal counsel to represent company at court proceedings

• Manage legal notifications (e.g., Mechanic's Liens, Adversary Complaints, Lift of Stay, Motions to Avoid Lien, Motions to Value, Judgment Liens, and Plan Confirmation, etc.), and determine appropriate course of action

• Negotiate Short Sale request, settlement, and reaffirmation based on the bankruptcy disposition Process charged-off bankruptcy impaired equity loans; facilitate Proof of Claims and review motions

• Monitor bankruptcy progression for adherence of repayment and update systems to ensure accurate reporting

• Pursue fraud cases through the court system for Non-Discharge and Objections to Discharge

• Evaluate bankruptcy cases and determine collateral market values; file Proof of Claim with the appropriate court on all asset cases

• Maintain knowledge of and ensure compliance with applicable federal and state laws, rules, regulations and policies and procedures

• Assist with reviewing escalated member issues and with determining the appropriate course of action to resolve issues

• Perform other duties as assigned

Qualifications:

• Working knowledge of applicable federal and state laws, rules and regulations

• Experience in financial counseling, negotiating, and explaining decisions to members

• Experience in financial transaction/processing related responsibilities

• Ability to work independently and in a team environment

• Experience working with all levels of staff, management, stakeholders, vendors

• Experience interacting with attorneys, courts, or trustees

• Ability to comprehend, analyze, interpret, communicate and apply government and financial industry regulations, related principles and practices, and company instructions, procedures, and policies

• Ability to maintain confidentiality and demonstrate integrity

• Desired - Familiarity with the systems and software used by the Lending Collection's Division

• Effective skill exercising initiative and using good judgment to make sound decisions

• Effective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations

• Effective member/customer service skills

• Effective skill interacting tactfully and effectively in difficult situations

• Effective research, analytical, and problem solving skills

• Effective skill building effective relationships through rapport, trust, diplomacy and tact

• Effective skill assimilating information, analyzing facts, and developing logical conclusions

• Effective organizational, planning and time management skills

• Effective skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes

• Effective verbal and written communication skills

• Effective database, word processing, and spreadsheet software skills

• Desired - College level courses with concentration in Accounting, Finance, Business, or related field

Please send qualified resumes directly to : shaily(at)zilliontechnologies(dot)com // 9084874334

Thanks,

Shaily Sharma

Zillion Technologies Inc.

Asst. Director - Talent Acquisition

9084874334

Email: shaily(at)zilliontechnologies(dot)com // 9084874334

The role of the Project Manager is to plan, execute, and finalize projects according to defined timelines and within the allocated budget.

The Project Manager is responsible for ensuring that business and end users are consulted with and their input is incorporated into the project deliverables.

*Securian Financial the internal position title is Engineering Sr Analyst or Engineering Consultant. Title and salary will be determined based on applied skills.*

Position Summary:

Join theEnterprise Partner Solutions (EPS)team as aLicensing and Compensation Engineer, where you'll drive innovation in partner experience using cutting-edge SAP technologies. This team envisions a future where every financial producer is empowered from day one through intuitive, reliable, and scalable technology. Our engineering team is committed to transforming the producer experience by delivering back-end systems that simplify onboarding, ensure compliance in licensing, and guarantee timely and accurate compensation. We strive to be the trusted backbone of producer operations, enabling our company to grow with confidence and integrity. If you're passionate about engineering solutions that make a measurable impact, this is your opportunity to shape the future of partner engagement at scale.

Responsibilities include but not limited to:

• Support and maintain SAP technologies related to partner compensation and licensing, including APM (ICM), ALM, OK2, and Advanced Workflow.

• Perform analysis, design, development, and integration on medium to high level complexity assignments.

• Develop and support automation capabilities through webservices and APIs.

• Troubleshoot and resolve incidents across the licensing and compensation platform, including integrations with internal and external systems.

• Collaborate with product analysts, quality engineers, and business stakeholders to deliver enhancements and ensure platform stability.

• Analyze job failures, support tickets, and backlog stories to identify trends and drive continuous improvement.

• Participate in Agile ceremonies and contribute to sprint planning, story refinement, and retrospectives.

• Document technical processes and contribute to knowledge sharing across the EPS team.

Qualifications:

• Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent experience.

• 3+ years of experience supporting SAP technologies, preferably in compensation or licensing domains.

• Familiarity with SAP ICM/APM and ALM modules.

• Strong problem-solving skills and ability to manage multiple priorities.

• Excellent communication skills and ability to work cross-functionally.

• Experience with Agile methodologies and DevOps practices is a plus.

Preferred Qualifications:

• SAP Certification in relevant Modules

• Development Languages: Java, Groovy, SQL, Git, IntelliJ, webservices

• Understanding of compensation payment structures for agents and familiarity with licensing and regulatory compliance frameworks governing producer eligibility to sell products.

• Ability to work independently and as part of a collaborative team.

• Commitment to continuous learning and process improvement.

#LI-hybrid **This position will be in a hybrid working arrangement.**

Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. If you're in a commutable distance (90 minutes) you'll join us 3 days each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules.

The estimated base pay range for this job is:

Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team.

Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job - it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here:

Paid time off:

• We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what's important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian.

• Leave programs: Securian's flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.

• Holidays: Securian provides nine company paid holidays.

Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian's 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.

Health insurance: From the first day of employment, associates and their eligible family members - including spouses, domestic partners and children - are eligible for medical, dental and vision coverage.

Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.

Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including:

• Mental Wellness and Disability

• Pride at Securian Financial

• Securian Young Professionals Network

• Securian Multicultural Network

• Securian Women and Allies Network

• Servicemember Associate Resource Group

For more information regarding Securian's benefits, please review our Benefits page.

This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions.

Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at , by telephone (voice), or 711 (Relay/TTY).

To view our privacy statement click here

To view our legal statement click here

*At Securian Financial the internal position title isEngineering Senior Analyst or Engineering Consultant. The title and salary will be determined based on experience and applied skills.*

Position Summary:

Are you a hands-on engineer who enjoys designing, building, and supporting modern communication platforms? Do you like solving complex problems and working with teams that move quickly from idea to delivery? This role offers the opportunity to make an immediate impact.

As a member of the Telephony and Contact Center Technologies team, you will design, engineer, implement, and support Securian's enterprise telephony and contact center platforms. This role is focused on delivering secure, scalable, cloud-first communication solutions using RingCentral, NiCE CXone, and Cyara.

You will work closely with Contact Center Operations, Agile delivery teams, and technology partners to continuously improve customer and associate experiences across the enterprise.

Responsibilities include but not limited to:

• Design, engineer, implement, and support enterprise UCaaS and CCaaS platforms

• Provide daily operational support for cloud-based telephony, unified communications, SIP services, and IVR solutions

Qualifications:

• Hands-on experience engineering and supporting cloud-based telephony or contact center platforms

• Strong understanding of VoIP technologies, SIP, and call routing concepts

• RingCentral and RingCentral Contact Center engineering

• NiCE inContact / CXone administration and development

• Cyara or similar modern telephony orchestration platforms

• Experience designing and supporting UCaaS and CCaaS (including IVRs and contact center workflows) solutions in large enterprise environments

• Solid knowledge of networking concepts related to real-time communications

Preferred Qualifications:

• Supporting remote contact center agents

• REST API integrations and automation

• Scripting using PowerShell or Python

• Workforce management, call recording, or speech technologies

• PSTN carrier and phone number lifecycle management

This role plays a critical part in modernizing Securian's communication platforms and ensuring reliable, scalable experiences for customers and associates. You will have the opportunity to influence technical direction and deliver compelling solutions that matter.

#LI-Hybrid**This position willhave a hybrid working arrangement.**

Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. Ifyou'reina commutable distance (90 minutes)you'lljoin us 3 days each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules.

The estimated base pay range for this job is:

Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team.

Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job - it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here:

Paid time off:

• We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what's important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian.

• Leave programs: Securian's flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.

• Holidays: Securian provides nine company paid holidays.

Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian's 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.

Health insurance: From the first day of employment, associates and their eligible family members - including spouses, domestic partners and children - are eligible for medical, dental and vision coverage.

Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.

Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including:

• Mental Wellness and Disability

• Pride at Securian Financial

• Securian Young Professionals Network

• Securian Multicultural Network

• Securian Women and Allies Network

• Servicemember Associate Resource Group

For more information regarding Securian's benefits, please review our Benefits page.

This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions.

Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at , by telephone (voice), or 711 (Relay/TTY).

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*At Securian Financial the internal position title is Infrastructure Dir."

Mission

"To lead the engineering discipline that ensures Securian's technology platforms and cloud services are built and operated with uncompromising resilience, performance, and quality. This role drives the design and automation of fault-tolerant, high-availability architectures across AWS, Azure, and GCP-ensuring the enterprise meets resiliency, scalability, and efficiency expectations at every layer of technology."

Positioning

The Director of Resilience Engineering and Quality Leader is both a strategic peer and technical counterpart to the Infrastructure & Reliability Engineering Leader.

This role provides bench depth and succession coverage for REO's most technically complex domains while driving innovation in reliability, resilience, and performance practices.

• Strategic influence: Shapes cloud reliability, quality engineering, and resilience strategy across REO and Architecture domains.

• Operational authority: Leads Sr. Managers and Managers who own the execution of quality, resilience, and performance engineering capabilities.

• Enterprise collaboration: Works hand-in-hand with Technology, Solution, Business, Data, and Enterprise Architects to embed reliability and resilience as core architecture principles.

Scope of Accountability

Resilience Engineering & Cloud Reliability

• Architect and validate fault-tolerant, regionally resilient architectures across AWS, Azure, and GCP.

• Own resilience automation, chaos testing, and IaC-based recovery validation.

• Lead cross-cloud reliability design reviews and failure-mode analyses for critical systems.

Quality Engineering & Continuous Testing

• Define enterprise-wide quality engineering strategy integrated into CI/CD pipelines.

• Drive automation-first testing (functional, non-functional, performance, resilience).

• Embed observability-driven quality validation and contract testing across services.

Performance, Capacity & Efficiency Engineering

• Oversee predictive capacity planning, scaling automation, and cost/efficiency optimization (FinOps/GreenOps).

• Partner with Platform & Infrastructure teams to tune performance across application and platform layers.

• Measure and report on performance SLIs/SLAs aligned to REO's Reliability Metrics framework.

Cross-Domain Architecture Collaboration

• Partner with Enterprise Architects to codify resilience and reliability standards in technology blueprints.

• Collaborate with Technology & Solution Architects to design service reliability into delivery architectures.

• Engage Data Architects for data resilience, replication, and pipeline reliability.

• Work with Business Architects to align technical reliability goals with critical business outcomes.

Leadership & Talent Development

• Lead a team of Sr. Managers and Managers, fostering a high-performance, hands-on engineering culture.

• Build and mentor top-tier technical talent in cloud reliability, resilience, and quality automation.

• Partner with HR and REO Enablement to develop succession plans and technical competency frameworks.

Core Technical Competencies

• AWS (primary) - Multi-account design, HA architecture, region failover, resilience automation, Terraform/CDK/CloudFormation.

• Azure & GCP (secondary) - Compute, networking, and reliability constructs; hybrid cloud design and failover integration.

• Infrastructure as Code (IaC) - Deep proficiency in Terraform, policy-as-code (OPA/Conftest), drift detection, pipeline integration.

• Reliability & Chaos Engineering - AWS Fault Injection Simulator, Gremlin, steady-state hypothesis design.

• Observability & Quality Automation - OpenTelemetry, Prometheus, CloudWatch, K6, Gatling; CI/CD quality gates and dashboards.

• Performance Engineering - Load, stress, and soak testing automation; performance profiling and SLO alignment.

• Disaster Recovery Automation - Cross-region orchestration, IaC-driven DR runs, replication validation.

• FinOps/GreenOps - Cloud cost and efficiency automation, carbon-aware scaling policies.

Leadership Competencies

• Strategic Technical Leadership: Operates at the intersection of deep engineering and executive strategy.

• Multi-Domain Collaborator: Integrates reliability and resilience across architecture, operations, and business domains.

• Talent Multiplier: Develops and empowers senior managers, fostering engineering mastery and innovation.

• Credible Technical Authority: Trusted peer to Infrastructure & Reliability Engineering; capable of leading architecture reviews and executive briefings.

• Change Champion: Drives transformation of reliability practices across platforms, pipelines, and teams.

Qualifications & Experience

• 12+ years in cloud engineering, reliability, or platform leadership roles.

• 5+ years leading Sr. Managers/Managers in technical domains.

• Proven expertise across AWS, with working knowledge of Azure and GCP.

• Experience with multi-cloud governance, DR design, IaC at scale, and reliability automation.

• Strong understanding of observability, SRE principles, and REO/ITIL-aligned reliability frameworks.

• Certifications:

  • Required: AWS Certified Solutions Architect - Professional

  • Preferred: AWS DevOps Engineer, Azure Solutions Architect Expert, Google Professional Cloud Architect

Success Metrics

• 99.9% availability maintained for Tier-1 workloads.

• 100% coverage of DR automation for Tier-1 services.

• 25% annual increase in automated quality/test coverage.

• 15% annual improvement in resource efficiency and cost performance.

• Documented resilience participation across all enterprise architecture blueprints.

• Positive "technical peer readiness" and succession rating from Head of REO.

Summary Value Proposition

This Director role blends deep AWS reliability engineering expertise, multi-cloud technical breadth, and leadership scale.

It ensures REO maintains both technical depth and leadership redundancy, and it strengthens the bridge between engineering execution and enterprise architecture alignment.

#LI-hybrid **This position will be in a hybrid working arrangement.**

Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. If you're in a commutable distance (90 minutes), you'll join us 3 days each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules.

The estimated base pay range for this job is:

Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team.

Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job - it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here:

Paid time off:

• We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what's important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian.

• Leave programs: Securian's flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.

• Holidays: Securian provides nine company paid holidays.

Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian's 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.

Health insurance: From the first day of employment, associates and their eligible family members - including spouses, domestic partners and children - are eligible for medical, dental and vision coverage.

Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.

Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including:

• Mental Wellness and Disability

• Pride at Securian Financial

• Securian Young Professionals Network

• Securian Multicultural Network

• Securian Women and Allies Network

• Servicemember Associate Resource Group

For more information regarding Securian's benefits, please review our Benefits page.

This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions.

Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at , by telephone (voice), or 711 (Relay/TTY).

To view our privacy statement click here

To view our legal statement click here