Information Technology Jobs in Eugene Or Remote

Border Patrol Agent (BPA) – in the Federal Security and Public Safety Sector Experienced (GL-9 GS-11)

SAME MISSION, NEW DRIVE!

You love protecting your community and doing your part to keep our nation safe. But maybe you're looking for a change of scenery?

USBP is hiring immediately for full-time, career positions, where your prior law enforcement officer (LEO) experience may qualify you for higher-graded Border Patrol Agent (BPA) opportunities. Continue making a difference with the nation's premier federal agency charged with securing our borders and protecting our country.

Whether you gained this experience as part of a military police unit or as a member of a state or local law enforcement organization, you have an opportunity to work with highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission.

Check out the duties and responsibilities section below, along with the qualifications section to see if you are eligible. Now is the time to make your move, along with excellent base pay, location pay, exceptional benefits, and job stability, USBP is offering up to $60,000 in additional incentives to newly appointed Agents (see details below).

DON'T FORGET TO CHECK OUT THE INCENTIVES – SEE SALARY SECTION BELOW

IMPORTANT NOTICE: Duty assignments available at the time of offer may include the Southwest Border, including prioritized locations.

U.S. Border Patrol determines duty assignments at the time of offer based on operational needs, which may or may not align with candidates' first-choice preferences. Relocation may be required.

U.S. Customs and Border Protection (CBP) is hiring immediately for these full-time, career Law Enforcement Officer (LEO) opportunities.

Salary and Benefits:

Salary for newly appointed law enforcement Border Patrol Agents varies from:

Base Salary: GL-9/GS-11, $63,148 - $120,145 per year
Locality Pay: Varies by duty location.
Overtime Pay: Up to 25%

Duty location impacts pay rates; locality pay for federal law enforcement is higher in some locations than others. A fully trained BPA may be eligible for up to an additional 25% of base pay per the BPA Pay Reform Act of 2014. This is a career ladder position with a grade level progression from GL-9 to GS-11 to GS-12. You will be eligible for a promotion to the next higher grade level (without re-applying) once you successfully complete 52 weeks in the lower grade level.

All Border Patrol Agents may select from an array of federal employment benefits that include health and insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan that is similar to traditional and ROTH 401(k) offerings.

*Recruitment Incentive* Newly appointed Border Patrol Agents (as defined in 5 CFR 575.102) will be offered up to a $20,000 incentive. The first $10,000 will be paid upon successful completion of the Border Patrol Academy, with the remaining $10,000 awarded for accepting a prioritized location. Prioritized locations include Sierra Blanca, TX; Presidio, TX; Sanderson, TX; Comstock, TX; Lordsburg, NM; Freer, TX; Hebbronville, TX; Ajo, AZ.

*Retention Incentive* Newly appointed Border Patrol Agents may also qualify for up to $40,000 in additional incentives distributed over their first four years.

Duty Locations: You will be asked to select your preferred location for one of the following mission critical locations:

• Big Bend Sector Stations - *Presidio, Van Horn, *Sanderson, Alpine, *Sierra Blanca, Marfa
• Buffalo Sector Stations - Wellesley Island
• Del Rio Sector Stations - Del Rio, Brackettville, *Comstock, Eagle Pass North, Eagle Pass South, Carrizo Springs, Uvalde
• El Paso Sector Stations - Alamogordo, Clint, Deming, El Paso, Fort Hancock, Las Cruces, *Lordsburg, Santa Teresa, Ysleta
• El Centro Sector Stations - El Centro, Indio, Calexico
• Grand Forks Sector Stations - Pembina
• Havre Sector Stations - Havre, Malta, Plentywood, Scobey, Sweetgrass
• Houlton Sector Stations - Calais, Fort Fairfield, Jackman, Rangeley, Van Buren
• Laredo Sector Stations - Laredo South, Cotulla, *Hebbronville, Laredo West, *Freer, Laredo North, Zapata
• Rio Grande Valley Sector Stations - Rio Grande City, Fort Brown, McAllen, Brownsville, Falfurrias, Weslaco, Kingsville, Harlingen
• San Diego Sector Stations - Boulevard, Brownfield, Campo, Chula Vista, Imperial Beach, Murrieta, San Clemente
• Spokane Sector Stations - Colville, Curlew, Metaline Falls, Oroville
• Swanton Sector Stations - Beecher Falls, Burke, Champlain, Newport, Richford
• Tucson Sector Stations - *Ajo, Tucson, Nogales, Douglas, Brian A Terry, Sonoita, Casa Grande, Three Points Substation, Willcox
• Yuma Sector Stations - Blythe, Yuma, Wellton

Duties and Responsibilities:

As a BPA, you will be part of our 60,000+ workforce that strives to protect the American people by safeguarding our borders, deterring illicit activity, and enhancing the nation's economic prosperity. Being a BPA makes you a valuable member of the Federal Law Enforcement Officer (LEO) profession.

Typical assignments include:

• Detecting and questioning people suspected of violating immigration and customs laws and inspecting documents and possessions to determine citizenship or violations.
• Preventing and apprehending aliens and smugglers of aliens at or near the borders by maintaining surveillance from covert positions to include using infrared scopes during night operations.
• Interpreting and following tracks, marks, and other physical evidence of illegal entry of persons or contraband.
• Performing farm checks, building checks, traffic checks, city patrols, and transportation checks.
• Patrolling the international boundary and coastal waterways using a variety of government assets such as vehicles, horses, vessels, watercraft, off-road vehicles, ATVs, snowmobiles, and motorcycles for the accomplishment of the USBP Mission.

Qualifications:

GL-9: You qualify for the GL-9 grade level if you possess one (1) year of specialized experience, equivalent to at least the next lower grade level, performing duties such as:

• Performing physical searches of detained individuals, their vehicles, and their immediate surroundings for weapons, contraband, currency, and other evidence.
• Apprehending, physically restraining, or working with law enforcement officials to identify or apprehend violators of state, federal, or immigration laws.
• Proficient in the use of firearms, preparing investigative reports, serving court orders (e.g., warrants, subpoenas, etc.), and gathering evidence for criminal cases prosecuted through the court system.

If you have previous or current law enforcement or military law enforcement experience, you may qualify at the GS-11 grade level.

GS-11: You qualify for the GS-11 grade level if you possess one year of specialized experience equivalent to at least the next lower grade level, with the authority granted by the state or government to enforce laws, make arrests, and investigate crimes, performing primary duties in an official law enforcement capacity such as:

• Utilizing intelligence information to track illegal operations, criminal activity, threats to our nation, and/or contraband while serving as a state, federal, or military law enforcement official.
• Leading investigations of fraud, contraband, criminal activity, threats to our nation, and/or illegal operations to determine sources and patterns while serving as a state, federal, or military law enforcement official.
• Apprehending violators of state, federal, or immigration laws by utilizing various forms of complex technology that include surveillance, detection, situation awareness systems, and/or communications equipment.

The above experience will be applied in connection with the following: Make arrests and exercise sound judgment in the use of firearms; deal effectively with people in a courteous manner in connection with law enforcement matters; analyze information rapidly and make prompt decisions; or develop and maintain contact with a network of informants.

There are no education substitutions for the GL-9 or GS-11 grade-level Border Patrol Agent opportunities.

Other Requirements:

Citizenship: You must be a U.S. Citizen to apply for this position.

Residency: You must have had primary U.S. residency (including protectorates as declared under international law) for at least three of the last five years.

Age Restriction: In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions. Candidates must be referred for selection to the Border Patrol Agent position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03. The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d).

Veterans' Preference: You may also be eligible for an excepted service Veterans' Recruitment Appointment (VRA). The age restriction does not apply if you are Veterans' Preference eligible.

Formal Training: After you are hired, you will be detailed to the U.S. Border Patrol Academy in Artesia, New Mexico, for approximately six (6) months of intensive instruction in immigration and nationality laws, law enforcement, and USBP-specific operations, driver training, physical techniques, firearms, and other courses. Border Patrol work requires the ability to speak and read Spanish, as well as English. Border Patrol Agents will be provided training to become proficient in the Spanish language at the Academy.

How to Apply:

Click the Apply button on this site. You will be linked to the CBP Talent Network registration page. For Position of Interest, select Border Patrol Agent, and then complete the pre-screening questions.

You'll then receive a link(s) to the BPA Job Opening Announcements (JOAs) on USAJOBS, the federal government's official employment site, to complete your application. Be certain to review ALL details of the job opportunity announcement and follow all instructions in the application process, including items (resume, transcripts, etc.) to submit. You will be evaluated based on your resume, supporting documents, and the BPA Entrance Exam.

If you have questions about the application process, contact a recruiter through the U.S. Border Patrol page: /s/usbp.

NOTE: As a subscriber to the CBP Talent Network, you'll receive monthly emails with information about webinars, career expos, and future opportunities with CBP.

Looking for an exciting driving opportunity in the western region of America? System Transport is hiring experienced CDL-A flatbed truck drivers for regional and OTR routes. As a driver, you will be transporting important goods and materials such as glass, steel, aluminum, building materials, machinery, coils, and specialty metals. We offer competitive pay packages and excellent benefits. Join our team and become America Proud, Flatbed Strong with System Transport. Don't wait, apply now!

• Driver Type:  Experienced CDL-A Truck Drivers
• Equipment Type:  Flatbed
• Route Type:  OTR (Over-The-Road) Route
• Division:  Division 200
• Terminal:  Spokane, WA
• Home Time:  3 weeks out, then 3 days off

• Home Time:  3 weeks out, then 3 days off
• Home time varies by division. This opportunity is for Division 200.
• System Transport offers many different route options for truck drivers.
• Which route is right for you? Speak with a recruiter, and we can find out together!

• Health Insurance
• Dental Insurance
• Vision Insurance
• Health savings account
• 401(k)
• 401(k) matching
• Life insurance
• Employee assistance program
• Transition Pay
• Orientation Pay
• Accrue 1 hour of sick per 30 hours worked, then 1-9 years 80 hours PTO, 10+ years 120 hours PTO.
• And much more!

1.  Required:  Must have a valid Class A CDL
2.  Required:  Must be 21 years of age or older
3.  Required:  A safe driving record on the road is required.
4.  Required:  No more than 6 jobs in the last 3 years
5.  Required:  4+ months of driving experience required
6.  Preferred:  1 year truck driving experience, but not necessary
7.  Required:  Background Check required
8.  Required:  Clean Drug Test required
9.  Required:  Clean Clearinghouse result required
10.  Required:  For all flatbed driver opportunities, the driver must be physically able to lift a 90-pound tarp onto a 5-foot high platform twice. System Transport will test this during orientation, and flatbed drivers tarp about 70% of our loads. (this is required)

• OUR MODERN TRUCKS ARE METICULOUSLY MAINTAINED FOR YOUR SAFETY
  • Every tractor has a lane departure & forward collision warning system, hard brake monitoring, and a satellite communication device installed.
  • 24/7/365 road service staff & shops
  • If a truck needs repairs, it's not going out until it is 100% ready to hit the road again safely with you at the wheel. You can count on that!

• DRIVER PORTAL: SUPPORT 24/7
  • Award-winning app made for drivers by drivers.
  • Receive real-time updates and alerts, access your pay, current trip data, messages/notifications, available PTO, contact information, and so much more!

Looking for an exciting driving opportunity in the western region of America? System Transport is hiring experienced CDL-A flatbed truck drivers for regional and OTR routes. As a driver, you will be transporting important goods and materials such as glass, steel, aluminum, building materials, machinery, coils, and specialty metals. We offer competitive pay packages and excellent benefits. Join our team and become America Proud, Flatbed Strong with System Transport. Don't wait, apply now!

• Driver Type:  Experienced CDL-A Truck Drivers
• Equipment Type:  Flatbed
• Route Type:  Regional Route
• Division:  Division 264
• Terminal:  Ennis, TX
• Home Time:  Home Weekly

• Home Time:  Home Weekly
• Home time varies by division. This opportunity is for Division 264.
• System Transport offers many different route options for truck drivers.
• Which route is right for you? Speak with a recruiter, and we can find out together!

• Health Insurance
• Dental Insurance
• Vision Insurance
• Health savings account
• 401(k)
• 401(k) matching
• Life insurance
• Employee assistance program
• Transition Pay
• Orientation Pay
• Accrue 1 hour of sick per 30 hours worked, then 1-9 years 80 hours PTO, 10+ years 120 hours PTO.
• And much more!

1.  Required:  Must have a valid Class A CDL
2.  Required:  Must be 21 years of age or older
3.  Required:  A safe driving record on the road is required.
4.  Required:  No more than 6 jobs in the last 3 years
5.  Required:  4+ months of driving experience required
6.  Preferred:  1 year truck driving experience, but not necessary
7.  Required:  Background Check required
8.  Required:  Clean Drug Test required
9.  Required:  Clean Clearinghouse result required
10.  Required:  For all flatbed driver opportunities, the driver must be physically able to lift a 90-pound tarp onto a 5-foot high platform twice. System Transport will test this during orientation, and flatbed drivers tarp about 70% of our loads. (this is required)

• OUR MODERN TRUCKS ARE METICULOUSLY MAINTAINED FOR YOUR SAFETY
  • Every tractor has a lane departure & forward collision warning system, hard brake monitoring, and a satellite communication device installed.
  • 24/7/365 road service staff & shops
  • If a truck needs repairs, it's not going out until it is 100% ready to hit the road again safely with you at the wheel. You can count on that!

• DRIVER PORTAL: SUPPORT 24/7
  • Award-winning app made for drivers by drivers.
  • Receive real-time updates and alerts, access your pay, current trip data, messages/notifications, available PTO, contact information, and so much more!

Looking for an exciting driving opportunity in the western region of America? System Transport is hiring experienced CDL-A flatbed truck drivers for regional and OTR routes. As a driver, you will be transporting important goods and materials such as glass, steel, aluminum, building materials, machinery, coils, and specialty metals. We offer competitive pay packages and excellent benefits. Join our team and become America Proud, Flatbed Strong with System Transport. Don't wait, apply now!

• Driver Type:  Experienced CDL-A Truck Drivers
• Equipment Type:  Flatbed
• Route Type:  Regional Route
• Division:  Division 264
• Terminal:  Ennis, TX
• Home Time:  Home Weekly

• Home Time:  Home Weekly
• Home time varies by division. This opportunity is for Division 264.
• System Transport offers many different route options for truck drivers.
• Which route is right for you? Speak with a recruiter, and we can find out together!

• Health Insurance
• Dental Insurance
• Vision Insurance
• Health savings account
• 401(k)
• 401(k) matching
• Life insurance
• Employee assistance program
• Transition Pay
• Orientation Pay
• Accrue 1 hour of sick per 30 hours worked, then 1-9 years 80 hours PTO, 10+ years 120 hours PTO.
• And much more!

1.  Required:  Must have a valid Class A CDL
2.  Required:  Must be 21 years of age or older
3.  Required:  A safe driving record on the road is required.
4.  Required:  No more than 6 jobs in the last 3 years
5.  Required:  4+ months of driving experience required
6.  Preferred:  1 year truck driving experience, but not necessary
7.  Required:  Background Check required
8.  Required:  Clean Drug Test required
9.  Required:  Clean Clearinghouse result required
10.  Required:  For all flatbed driver opportunities, the driver must be physically able to lift a 90-pound tarp onto a 5-foot high platform twice. System Transport will test this during orientation, and flatbed drivers tarp about 70% of our loads. (this is required)

• OUR MODERN TRUCKS ARE METICULOUSLY MAINTAINED FOR YOUR SAFETY
  • Every tractor has a lane departure & forward collision warning system, hard brake monitoring, and a satellite communication device installed.
  • 24/7/365 road service staff & shops
  • If a truck needs repairs, it's not going out until it is 100% ready to hit the road again safely with you at the wheel. You can count on that!

• DRIVER PORTAL: SUPPORT 24/7
  • Award-winning app made for drivers by drivers.
  • Receive real-time updates and alerts, access your pay, current trip data, messages/notifications, available PTO, contact information, and so much more!

Description

Since 1992, Tradesmen International has been the construction industry’s premier Construction Labor Support Company, helping contractors greatly improve their workforce productivity while reducing their labor costs and recruitment efforts. We have organically grown our operations to over 180 locations across America, and our rapid growth has been made possible by an entrepreneurial spirit, our Employee First mentality, commitment to safety, and a dynamic, driven, and team-based culture.

The primary responsibility of an Account Executive is to obtain orders or contracts for Tradesmen’s services. Account Executives customarily and regularly perform this primary responsibility in the field by educating contractors about the Tradesmen International Value Proposition. The Account Executives are responsible for locating and bringing in new business, as well as maintaining Client relationships that increase the usage of Tradesmen International’s services and workforce.

Major Responsibilities

Create and grow sales

• Maintains and exceeds sales goals set by the Company.
• Communicates detailed Client needs to the Operations team.
• Generates sales leads and prospects for Clients
• Makes direct sales calls and presentations to Clients at their place of business. Educates Prospects and Clients about the relationship between the use of a highly skilled variable workforce and productivity and profitability.
• Registers new Clients according to the business plan and educates the Client about the benefits and terms of doing business with Tradesmen.
• Collects monies owed Tradesmen on a timely basis; hand delivers the first 6-8 invoices to new Clients until healthy payment pattern is established.
• Attends trade-related association and networking events; participates on association committees.

Encourages Additional Sales By Building Strong Client Relationships

• Follows up with registered Clients in order to build relationships, to create an initial order, and to keep Clients actively using Tradesmen when our Field Employees will be productive for them by regularly visiting the Client’s place of business and by other means.
• Builds ongoing relationships with each Client’s senior management, office personnel, and jobsite superintendents by regularly visiting the Client’s place of business and by other means.
• Conducts follow up communication with Client after Field Employee dispatch to ensure Client satisfaction and quality control.
• Delivers periodic Employee evaluations to Client.
• Decides how to deal with Client issues and complaints in a proactive and professional manner and with a sense of urgency.

Encourages additional sales by managing and building strong Field Employee relationships.

• Prepares Field Employees for assignments with Clients and walks them on to first jobs or new Clients.
• Builds Field Employee relationships by calling Working Employees at the end of the first day, visiting jobsites at least weekly and calling Available Employees to check on their status and assuring them we are looking for an assignment.
• Is aware at all times, in part through regular visits to the field, of which Field Employees are currently assigned to which jobsites; decides how to address Field Employees issues in a proactive, professional manner and with a sense of urgency.

Encourages additional sales by managing and transmitting information to support the sales process.

• Maintains Client sales files.
• Attends required meetings, including One on One meetings with General Manager or Sales Manager, Operations meetings, Business Development meetings, and Sales Training meetings.
• Completes a Sales Activity Report in the computer system weekly.
• Completes and presents a daily plan for the following week to the General Manager.
• Responds to any work-related injuries for investigation and report completion.
• Supports the recruitment process by encouraging Employee referrals from top Field Employees; hands out referral program literature as appropriate.
• Remains updated on, and adheres to, all procedures detailed in the Field Office Procedures Manual.
• Participates in field and classroom training activities within specified timeframes.
• Performs other duties as assigned by General Manger or Sales Manager.

Job Requirements

• Excellent communication skills
• Ability to build strong customer relationships
• Ability to build strong relationships with field employees
• Self-motivated and goal oriented
• Regular and predictable attendance is an essential function of the job
• Familiarity with standard computer systems and CRM systems is helpful
• Experience cold calling, canvassing a territory, and generating new business leads is helpful
• Position requires valid driver’s license and reliable transportation.

Join the team, work hard, and watch your earning potential and career opportunities grow with Tradesmen International!

Total Rewards include annual salary with uncapped commission, and a monthly auto reimbursement, company matched 401(k), paid vacation, paid sick time and paid holidays, medical, dental, vision, short term disability, and voluntary supplemental life insurance.

EO employer - M/F/Veteran/Disability

--

The salary for this position is $60,000. Employees in this position are also eligible for commissions, provided the employee meets the requirements of the applicable commission plan.

*At Securian Financial the internal position title isEngineering Senior Analyst or Engineering Consultant. The title and salary will be determined based on experience and applied skills.*

Position Summary:

Are you a hands-on engineer who enjoys designing, building, and supporting modern communication platforms? Do you like solving complex problems and working with teams that move quickly from idea to delivery? This role offers the opportunity to make an immediate impact.

As a member of the Telephony and Contact Center Technologies team, you will design, engineer, implement, and support Securian's enterprise telephony and contact center platforms. This role is focused on delivering secure, scalable, cloud-first communication solutions using RingCentral, NiCE CXone, and Cyara.

You will work closely with Contact Center Operations, Agile delivery teams, and technology partners to continuously improve customer and associate experiences across the enterprise.

Responsibilities include but not limited to:

• Design, engineer, implement, and support enterprise UCaaS and CCaaS platforms

• Provide daily operational support for cloud-based telephony, unified communications, SIP services, and IVR solutions

Qualifications:

• Hands-on experience engineering and supporting cloud-based telephony or contact center platforms

• Strong understanding of VoIP technologies, SIP, and call routing concepts

• RingCentral and RingCentral Contact Center engineering

• NiCE inContact / CXone administration and development

• Cyara or similar modern telephony orchestration platforms

• Experience designing and supporting UCaaS and CCaaS (including IVRs and contact center workflows) solutions in large enterprise environments

• Solid knowledge of networking concepts related to real-time communications

Preferred Qualifications:

• Supporting remote contact center agents

• REST API integrations and automation

• Scripting using PowerShell or Python

• Workforce management, call recording, or speech technologies

• PSTN carrier and phone number lifecycle management

This role plays a critical part in modernizing Securian's communication platforms and ensuring reliable, scalable experiences for customers and associates. You will have the opportunity to influence technical direction and deliver compelling solutions that matter.

#LI-Hybrid**This position willhave a hybrid working arrangement.**

Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. Ifyou'reina commutable distance (90 minutes)you'lljoin us 3 days each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules.

The estimated base pay range for this job is:

Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team.

Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job - it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here:

Paid time off:

• We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what's important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian.

• Leave programs: Securian's flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.

• Holidays: Securian provides nine company paid holidays.

Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian's 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.

Health insurance: From the first day of employment, associates and their eligible family members - including spouses, domestic partners and children - are eligible for medical, dental and vision coverage.

Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.

Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including:

• Mental Wellness and Disability

• Pride at Securian Financial

• Securian Young Professionals Network

• Securian Multicultural Network

• Securian Women and Allies Network

• Servicemember Associate Resource Group

For more information regarding Securian's benefits, please review our Benefits page.

This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions.

Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at , by telephone (voice), or 711 (Relay/TTY).

To view our privacy statement click here

To view our legal statement click here

Sr. Product Manager

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Sr. Product Manager on our Health Solutions team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.

As a Sr. Product Manager, you will provide analytical
oversight of the portfolio lifecycle and target markets for the Credentialing
Product Portfolio. This includes assessing and evaluating new opportunities and
markets for growth to support go-to-market planning and execution. Inform
product vision through analysis, execution, and implementation. Actively work with business
development, sales, and marketing teams on strategic initiatives and and
cross-functional alignment.

RESPONSIBILITIES:

Portfolio Analysis & Market Assessment

• Evaluate new markets for the AMA's credentialing business, inclusive of developing business and financial models along with supporting companion strategies for product development and launch.
• Lead defined product team efforts focusing on new data acquisition and credentials verification of non-physician clinician types to support credentialing offerings, developing business cases when appropriate.
• In conjunction with leadership and product and business development team, contribute to the development and enhancement of a multi-year product roadmap and build consensus and enthusiasm among stakeholders.
• Facilitate development of an innovation pipeline utilizing deep understanding of emerging trends in the health care marketplace to support innovation and inform positioning of AMA credentialing solutions for growth in evolving markets.
• Analyze and recommend approaches for maximizing market share and contribution margins in existing markets.
• Work with leaders across AMA (e.g., IT, Legal, Finance, and Advocacy) to support alignment of intiatives with technical capabilities, economic models and legal and compliance requirements.

Industry Analysis

• Stay current on industry trends, accreditation standards, regulations and customer needs and behaviors associated with the Credentialing Solutions Portfolio.
• Source third-party market research and analysis, as needed, working procurement to define needs and source market research and analysis work, including customer research, market analysis and competitor analysis.
• Produce analytical and product-focused presentations for both internal and external audiences.

• Collaborate with Account Management and Marketing to deliver value messaging linked to the targeted markets and segments.
• Provide key inputs to enable marketing to develop Sales Enablement and Channel Enablement materials aligned to the new solutions' value propositions. Manage creation of and ensure quality of product artifacts. Align product and go-to-market planning and execution.
  

May include other responsibilities as assigned

REQUIREMENTS:

1. Bachelor's degree in business, economics, engineering, or related field required; MBA preferred.
2. 7+ years of health care-focused experience in new product development and/or health care data industry.
3. 5+ years of demonstrated experience supporting strategic growth initiatives.
4. Strong business acumen to develop and communicate recommendations to leadership.
5. Excellent data synthesis and financial modeling skills to critically analyze and interpret market research and other data, to inform the development of business cases and plans.
6. Familiarity with emerging technologies and solutions.
7. Interpersonal skills and temperament to work collaboratively and cooperatively in a matrixed and complicated environment.
8. Strong oral and written communications skills; able to express complex business concepts effectively. Strong presentation skills required to evangelize products in the marketplace.
9. Proactively initiates, develops and maintains effective working relationships with internal and external team members to achieve results. Works well with people from different disciplines with varying degrees of technical experience and can effectively inform a team toward a direction or recommendation based on data and insights.
10. Able to cultivate and sustain working relationships with executives at key clients, industry influencers, and other collaborators.
11. Some travel involved.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

This role is an exempt position, and the salary range for this position is $119,074-$157,855. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation
starts with our people. We foster an inclusive, people-first culture where
every employee is empowered to perform at their best. Together, we advance
meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Sr. Manager Customer Success on our Marketing and Membership Experience team. This is a hybrid position reporting into our Chicago, IL office, requiring 2 days a week in the office.

This role manages the post-sale customer experience for group
membership institutions using MMX educational product. Responsible for
maximizing enablement, retention and ROI, while positioning Customer Success as
a differentiating attribute of AMA's educational products and brand. This role
oversees a team of Customer Success Managers, builds scalable systems to drive
engagement and institutional growth, and partners across internal teams to
deliver best-in-class customer experiences.

RESPONSIBILITIES:

Customer Success Framework and Operations

• Develop and continuously refine the Customer Success Playbook, including onboarding arc, product user training materials, communication templates, and outcome-aligned product guidance.
• Align service models to account segments and growth opportunities to optimize customer engagement.
• Assign accounts to Customer Success Managers based on account segment, product scope, and resource capacity.
• Identify and implement opportunities to streamline, digitize, and automate customer engagement with MMX education products to create efficiencies and evolve customer interactions within the learning environment.
• Develop business cases to integrate or invest in technologies that support customer scale.
• Coordinate cross-functional collaboration to enhance the post-sale customer journey.
• Identify and monitor key ROI metrics internally and on behalf of subscribers.

Customer Engagement Oversight

• Establish and operationalize a system for gathering and applying customer feedback across the engagement lifecycle.
• Determine frequency, audience, distribution channel and approach for applying results and sharing findings with relevant stakeholders.
• Partner with the Content and Communication team to cultivate customer advocates and produce targeted engagement materials.
• Collaborate with Product Ops team to address usability issues, including login friction and system administration challenges.
• Facilitate advisory groups with key customers and stakeholders to inform product evolution and deepen engagement.
• Coach Customer Success Managers to proactively manage retention, analyze account risk, and execute data-driven retention plans.

Staff Development & Management

• Provide ongoing leadership, training and development, ongoing feedback, support and counsel. Develop individual performance goals and accountabilities.
• Analyze capacity and align resources to support team and individual goals.
• Recruit and train staff, developing strong expertise in product attributes, customer insights, and communication. Ensure team mastery of all core MMX education products.

May include other responsibilities as assigned

REQUIREMENTS:

1. Analytical, goal-oriented, and creative with excellent communication skills (written and verbal) and ability to excel in a matrixed environment.
2. Bachelor's degree in business, communications, healthcare administration or related field required, Master's degree preferred.
3. 7+ years of account management and customer relationship experience with segmented customers across multiple products required.
4. 3+ years of people management experience required.
5. Previous experience managing customers in a healthcare-related context preferred.
6. Proven critical thinking skills with ability to identify and address root causes of recurring issues. Success in facilitating strong customer relationships and resolving issues to retain customers and increase loyalty.
7. Proven ability to organize and prioritize while managing multiple projects/programs simultaneously in fast paced environment.
8. Strong external presence to communicate with customers and stakeholders.
9. Familiarity with learning management systems, online education programs, and accreditation standards strongly preferred, particularly in a medical setting.
10. Some travel is required.

This role is an exempt position, and the salary range for this position is $102,816- $136,017. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION

Readily Available Interim Customer Support Lead | VC-Backed B2B Healthtech SaaS | Boston (Hybrid)

The Client

This client is an AI-powered healthtech startup born out of a multi-year collaboration between leading academic medical centers and top-tier engineering institutions in Europe. This business has developed patented algorithms and a proprietary clinical database to help practitioners improve ultrasound screening accuracy, reduce diagnostic errors, and optimize care pathways for expectant mothers. With a clear mission to expand access to high-quality women's and children's health outcomes through technology, they are now scaling rapidly across the United States; partnering with major clinical networks and onboarding new health system clients at an accelerating pace.

The Role

This is an opportunity to own and build a support function at a company experiencing hypergrowth in the US market. Reporting to the Director of Operations, this role is for someone who sees a blank slate as an opportunity. The customer base is scaling rapidly and this position will be responsible for building the support function that grows with it. The right candidate will be hands-on, close to the product and customers before building out the systems, tooling, and team capable of sustaining growth without compromising the experience

Responsibilities

• Handle tickets and calls directly to build deep product knowledge and earn customer trust
• Design and implement the core support ticket infrastructure: SLAs, escalation paths, and cross-functional workflows with Engineering and Product
• Optimize the CRM/ticketing environment (automations, reporting, routing) and build out a self-serve knowledge base including FAQs and troubleshooting guides
• Serve as the voice of the customer, translating support patterns and user feedback into actionable product insights
• Define and track key operational KPIs and build automations to drive ongoing efficiency
• Champion team autonomy and maintain quality standards throughout a period of significant scale

What We Need to See (Essential)

• 3-5 years of B2B SaaS experience in Technical Support, Customer Support, or Operations
• Experience in implementing modern support/ticketing platforms (e.g. Zendesk, Pylon or similar)
• Proficiency in maintaining & utilizing ticketing CRMs
• Demonstrated ability to thrive in hypergrowth environments and build processes from zero
• Comfort working across time zones (specifically West Coast)
• Genuine alignment with the company's mission in women's and children's health

What We’d Like to See (Bonus)

• Experience in a healthcare or regulated SaaS environment
• Familiarity with building or scaling a support function at a Series A-C stage company
• Experience with CRM automation and reporting

Location: Hybrid

Package: $60-80 per hour

Duration: 4 months