Information Technology Jobs in Elmhurst

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• Oversee a portfolio of over two hundred CTW volunteer projects in order to ensure the success of program, the internal stakeholder experience, and GS partnerships with community organizations. Responsibilities include project planning and project application review; managing project information on the program's internal web site; serving as main point of contact for nonprofits and internal stakeholders; grants processing; program administration and reporting; and planning, coordinating and overseeing transportation
  
• Work in partnership with various internal departments to coordinate on-going logistical planning (events, marketing campaign, marketing material distribution, and t-shirt fulfillment; drafting communications and training materials)
  
• Assist with end of CTW season program evaluation, including data collection and analysis
  
• Provide project management support for key elements of various pro bono initiatives, including nonprofit application review, drafting presentations and other program related materials, and project logistics
  

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• 3+ years of demonstrated experience in volunteer management, client services, events management, operations or Corporate Social Responsibility
  
• Strong interest in corporate philanthropy and community engagement
  
• Proactive and collaborative team player skilled at managing multiple projects and people
  
• Able to take initiative and drive work with moderate supervision
  
• Critical thinker with sound judgment and proven problem solving ability
  
• Strong written and verbal communication skills
  
• Rigorous attention to detail
  
• Excellent interpersonal skills in person, on phone, by email and voicemail
  
• Ability to work early mornings, evenings and occasional weekends as projects require
  
• Proficiency with PowerPoint, Excel and Word for presentations and data analysis
  
• Highest degree of integrity, professionalism, diplomacy and discretion
  

Job Title: Brand Operations & Events Coordinator

Location: New York, NY

Contract duration: 9 Month contract with potential for extension or conversion

Job Summary

We are seeking a Brand Operations & Events Coordinator to support multiple luxury fragrance brands by coordinating day-to-day operational activities, brand initiatives, and retail events. In this role, you will manage product orders and inventory for programs and events, coordinate with vendors and retail partners, track budgets and purchase orders, and help organize brand training initiatives and retailer shows. You will also support project management efforts by maintaining timelines, gathering and organizing data for presentations and reports, and ensuring information flows smoothly between internal teams and field partners.

Key Job Responsibilities:

Assist with all Client Experience & Retail Excellence team initiatives by supporting the analysis, design, and development of programs by:

• Order products on behalf of all brands: own order management, fulfillment, and nationwide delivery

• Manage nationwide gratis program each season and holiday gifts inclusive of pack outs

• Managing logistics associated with events and retailer shows including: timeline management, product ordering, attendance + RSVP management

• Manage the schedule of all active projects and meet deadlines

• Support communication with the internal team as well as field team: cascade information and field inquiries

• Cultivate and maintain relationships with cross-functional business partners and global partners• Create briefs for event invites and production materials as needed

• Support budget ownership: track spending, negotiate vendor costs, open purchase orders, process chargebacks

Job Qualifications:

• Prior experience with project management, planning and logistics required

• Strong Microsoft suite skillset required; Outlook, Excel, Powerpoint

• Ability to multi-task and manage multiple projects concurrently

• Strict regard for timelines

• Strong interpersonal and effective communication skills

• Proactive, highly organized, and detail-oriented

Screening questions:

Do you now or in the future require sponsorship (e.g. H-1B)? Y/N

EEO and ADA Statement:

Consulting Solutions and its family of companies is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at:

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

At NiCE, we are a global leader in AI-powered customer experience solutions, helping organizations transform how they engage with customers across every interaction. Our unified cloud platform, CXone Mpower, enables enterprises to manage and optimize 100 percent of customer engagements across voice and digital channels, combining contact center capabilities with advanced analytics, automation, and conversational AI. As an AI-first company, NiCE is advancing the next generation of intelligent, automated customer interactions through generative AI, virtual agents, and real-time decisioning to drive improved satisfaction, efficiency, and loyalty at scale. NiCE also offers complementary compliance and public sector solutions that extend our AI capabilities into regulated and mission‑critical environments. With more than 25,000 customers worldwide, including 85 of the Fortune 100, NiCE operates in over 150 countries. Learn more at the Role

As a Senior Legal Counsel on NiCE’s Americas Legal team, you will support high‑value commercial and technology transactions that are central to NiCE’s customer experience business. The role is focused on enabling growth of NiCE’s CXone Mpower platform through the negotiation and structuring of complex technology, SaaS, and strategic partnership agreements. You will work closely with sales, product, finance, security, and privacy stakeholders to address issues at the intersection of cloud technology, data protection, and regulatory compliance, while providing practical, business-oriented legal guidance.

In addition to transactional responsibilities, you will contribute to the development of scalable contracting processes, legal playbooks, and operational improvements to support a rapidly growing and evolving business. Reporting to the Associate General Counsel for NiCE Americas, this hybrid role requires two days per week in the office and offers the opportunity to operate as a trusted legal advisor within a global, AI‑driven customer experience organization.

We are seeking a senior legal professional who demonstrates the following attributes:

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• Strategic and Commercial Mindset: Approaches legal issues with strong business judgment and creativity, delivering solutions that advance NiCE’s strategic and commercial objectives.
  
• Collaborative Partner: Works effectively across cross‑functional and geographically diverse teams, building trust and influence with stakeholders at all levels of the organization.
  
• Clear and Persuasive Communicator: Communicates complex legal concepts clearly and concisely, both in writing and verbally, with the ability to tailor messaging to different audiences.
  
• Proactive Problem Solver: Manages multiple priorities with minimal supervision, anticipates risks, and drives matters to completion in a fast‑paced, evolving environment.
  
• Adaptable and Resilient: Remains effective and composed amid change, ambiguity, and shifting business priorities.
  
• Team‑Oriented Professional: Values collaboration and contributes positively to a high‑performing, engaged legal team culture.
  

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• Lead Complex Transactions: Structure, negotiate, and manage sophisticated commercial and technology transactions across sales, product, and procurement, with a primary focus on enterprise cloud offerings.
  
• Provide Legal and Regulatory Guidance: Advise on U.S. and international legal issues related to SaaS, data protection, cybersecurity, and commercial contracting, delivering practical, risk‑balanced guidance to the business.
  
• Scale Legal Operations: Develop, maintain, and improve legal playbooks, templates, and contracting processes to increase efficiency and support a growing, fast‑moving organization.
  
• Partner Cross‑Functionally: Collaborate with legal colleagues and cross‑functional stakeholders globally to align legal strategies with business priorities and key initiatives.
  
• Anticipate Regulatory Change: Monitor and assess evolving laws and regulations affecting NiCE’s commercial activities and proactively advise on risk mitigation and compliance.
  
• Enable the Business: Educate and train internal teams on legal, compliance, and contracting best practices to support informed and efficient decision‑making.
  
• Build Trusted Relationships: Establish strong working relationships with internal stakeholders and external partners, balancing legal risk with commercial objectives.
  
• Support Strategic Growth: Contribute to initiatives that advance NiCE’s global growth strategy and innovation agenda.
  
• Other Legal Matters: Support additional legal projects and responsibilities as needed.
  

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• Education and Licensing: Juris Doctor with strong academic credentials and an active license to practice law in at least one U.S. jurisdiction.
  
• SaaS and Technology Experience: Minimum of 8 to 10 years of legal experience, with substantial experience supporting SaaS, cloud computing, and enterprise software transactions primarily on the vendor side.
  
• Transactional Expertise: Demonstrated experience drafting, negotiating, and advising on complex SaaS and technology agreements, including Data Processing Agreements and, where applicable, Business Associate Agreements.
  
• Legal Acumen: Strong working knowledge of data privacy, cybersecurity, and intellectual property law, including familiarity with U.S. and international data protection regimes and evolving regulatory trends.
  
• In‑House Experience: Prior in‑house legal experience supporting a commercial or technology‑driven business environment.
  

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• Public Company or Global Environment: Experience supporting a U.S. publicly traded company and/or a global, multinational organization.
  
• Operational Maturity: Proven ability to design, improve, and scale legal processes, templates, and playbooks in support of a growing business.
  
• AI and Emerging Technology Law: Familiarity with evolving artificial intelligence and automated decision‑making laws and regulations in the United States and internationally, including emerging global frameworks such as the EU AI Act.
  

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• Excellent negotiation, drafting, and communication skills, with the ability to translate complex legal issues into practical business guidance.
  
• Strong organizational skills and sound judgment, with the ability to manage multiple matters independently in a fast‑paced environment.
  
• Collaborative, team‑oriented approach with the ability to build effective working relationships across functions, regions, and cultures.
  

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Chief of Staff – AI & Automation

Location: New York, NY (Midtown)

Work Model: Primarily in-office (4+ days per week)

Bullpen is partnering with a growing New York City real estate investment sales platform to recruit a Chief of Staff – AI & Automation to help modernize and scale the business through technology, automation, and AI-driven workflows.

This is a newly created role designed to improve operational efficiency, streamline internal systems, and help leadership implement new technologies across a high-performing brokerage team.

The position will work closely with senior leadership to identify operational bottlenecks, implement AI and automation tools, and build scalable processes that allow the business to operate more efficiently as it continues to grow.

This role is ideal for someone who enjoys building systems, implementing technology, and solving complex business problems through automation and data.

The Role

The Chief of Staff – AI & Automation will sit at the intersection of operations, technology, and strategy, helping implement systems and tools that improve how the organization operates day to day.

This individual will help streamline workflows, improve data management, and ensure new systems are successfully implemented and adopted across the team.

Key Responsibilities

• Identify opportunities to automate manual workflows and operational processes

• Implement AI tools and automation solutions across the business

• Optimize CRM systems and internal technology platforms

• Manage system integrations and external technology vendors

• Improve internal data management and reporting processes

• Partner with leadership to drive operational initiatives and technology adoption

• Help implement tools that support marketing, deal tracking, and client communication

• Ensure successful rollout and training of new systems across the organization

Ideal Candidate Profile

The ideal candidate is a builder and operator who enjoys implementing technology solutions that make businesses run more efficiently.

Candidates may come from consulting, technology, proptech, or operational roles where they have led initiatives involving automation, CRM systems, or digital transformation.

Experience working in fast-paced or entrepreneurial environments is highly valued.

Qualifications

• Approximately 7–10 years of professional experience

• Experience implementing automation, AI, or digital transformation initiatives

• Familiarity with CRM systems such as Salesforce or similar platforms

• Experience managing system implementations or technical integrations

• Strong project management and problem-solving skills

• Ability to work closely with leadership and cross-functional teams

Real estate experience is helpful but not required.

Company Description

Founded in 2009, 32 Degrees is an activewear-inspired brand designed for department and specialty stores. The company utilizes innovative fabric technologies to create products such as ultra-light down packable jackets, innerwear, base layers, and a full athleisure line. Featuring advanced warming and cooling technologies, 32 Degrees Heat products provide lightweight warmth with anti-odor and anti-static benefits, while 32 Degrees Cool technology includes fast-drying, moisture-wicking fabrics to keep wearers dry and comfortable.

Role Description

This is a full-time, on-site role located in New York, NY for an Assistant/Associate Technical Designer.

The role involves supporting garment construction and fitting processes, collaborating on pattern making, and assisting with technical design aspects. Additional responsibilities include ensuring design accuracy and maintaining quality standards throughout the product lifecycle.

Qualifications

Assistant Tech -

• Minimum 1 year experience in Technical design - Internship experience is acceptable
• Associate Tech - Minimum 2-3 years experience in Technical design
• Experience with Technical Design and a strong understanding of Garment Construction
• Proficiency in Fitting processes and Pattern Making
• Knowledge of Architecture principles as they apply to apparel design
• Excellent attention to detail with strong problem-solving abilities
• Ability to collaborate effectively with cross-functional teams
• Bachelor’s degree in Fashion Design, Apparel Design, or a related field preferred
• Proficient Microsoft Excel skill is required
• General Computer skill set is required
• Some level of Adobe Illustrator skill set is required

Company Profile

Founded in 1997 by Thierry Gillier, Zadig&Voltaire is a French contemporary designer brand known for redefining luxury with a bold, modern perspective offering fashion for both women and men. Rooted in freedom and creative audacity, the brand draws inspiration from contemporary art, rock & roll, a Parisian spirit, and self-empowerment, values that inform everything we do, from design to the way we collaborate, innovate, and grow our teams. The spirit of the brand is eternally youthful, encouraging its community to embrace individuality and self-expression while practicing self-love, taking bold steps, and living on their own terms.

Zadig&Voltaire is dedicated to nurturing the talents of tomorrow and supporting the development of its employees' skills across all the countries where the brand is present. True to its founders’ vision, the company is guided by an artistic and entrepreneurial mindset where employees are encouraged to be agile and proactive within a fast-growing global brand. Zadig&Voltaire fully embraces the complex challenges of the 21st century by actively engaging in its global sustainability program VoltAIRe.

As an evolving global brand, Zadig & Voltaire is looking for talented people to get involved. Zadig & Voltaire is an equal opportunity employer.

NEW STORE OPENING

Zadig & Voltaire is opening a new store in Elmont, NY at Belmont Park Village. We are currently hiring for a Full-Time Supervisor, Full-Time Key Holder, and Part-Time Key Holder. Please apply if you are interested in any of these roles.

Position Overview

As a Sales Supervisor at Zadig & Voltaire's Belmont location, you play a pivotal role in driving store performance and fostering a culture of excellence. You support the General Manager (GM) and Assistant General Manager (AGM) in achieving sales goals and operational standards. In their absence, you serve as the store lead, ensuring seamless execution of daily tasks, exceptional customer service, and team development.

Key Responsibilities

• Lead your team to meet and exceed store sales targets as directed by the GM/AGM
• Maintain a strong floor presence to maximize selling opportunities
• Ensure a consistent positive and rewarding client experience
• Deliver personalized customer service in line with brand values and standards
• Support key business initiatives and product launches
• Drive clientele development through customer data collection and relationship-building
• Leverage marketing tools to engage clients and boost sales
• Utilize CRM technology to enhance client journey and experience
• Stay informed and passionate about the luxury fashion industry and market trends
• Ensure the store is clean, organized, and welcoming to customers
• Maintain visual standards and ensure compliance with all company policies

Note: This list of responsibilities is not exhaustive. Additional duties may be assigned as needed to

support business operations and team success.

Requirements

Sales & Service

• Proven success in customer/clientele sales and meeting performance goals
• Commitment to delivering exceptional customer service and exceeding expectations

Leadership & Operations

• Experience in team management, training, and performance techniques
• Ability to manage priorities, multitask, and maintain attention to detail
• Strong verbal and written communication and interpersonal skills

Technical Skills

• Familiarity with retail POS systems, (Y2) Microsoft Office, and Google Docs
• Comfortable using technology to support sales and enhance customer service

Personal Attributes

• Passion for the contemporary / luxury fashion
• Positive, proactive, and collaborative mindset
• Flexible, responsible, and self-motivated

Education & Experience

• High School Diploma required; Associate or Bachelor’s degree preferred
• Minimum 1 year of experience as a Sales Supervisor

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Position Overview

As a Key Holder at Zadig & Voltaire Belmont location, you are a trusted brand ambassador and an essential part of the store team. You are responsible for supporting day-to-day operations, including opening and closing the boutique, delivering exceptional client experience, and ensuring the boutique environment consistently reflects the elevated standards of the brand. You will contribute to the store’s success through expert styling, attention to detail and commitment to client satisfaction.

Responsibilities:

• Act as a dependable point of contact when management is off-site by assisting with store opening/closing and overseeing daily operations.
• Maintain a strong floor presence to drive individual sales and support the team in delivering seamless client experience.
• Ensure a consistently positive and personalized client experience by prioritizing the customer and maintaining the brand’s luxury presence throughout every interaction.
• Capture client data and support follow-up efforts to build lasting relationships and contribute to clienteling goals.
• Replenish merchandise and ensure the sales floor is consistently organized, styled, and fully stocked.
• Stay informed on key product launches and brand initiatives to educate customers and enhance selling conversations.
• Demonstrate strong personal styling and product knowledge to elevate the shopping experience.
• Utilize business reporting tools to identify opportunities, address challenges, and optimize daily performance.
• Utilize the available marketing tools to engage current and new business and drive sales.
• Embrace and utilize technology to enhance customer experience.
• Demonstrate a passion for the luxury sector and knowledgeable of industry, market and fashion trends.

Requirements:

Sales and Service

• Proven experience in client-focused retail sales with a strong track record of achieving personal sales goals.
• Strong commitment to delivering excellent customer service and ensuring a memorable shopping experience.
• Knowledge of retail sales techniques and a keen interest in providing personalized service.

Leadership and Operations

• Comfortable with basic store operations, including replenishment, stocking, and visual presentation.
• Familiar with Retail POS systems, MS Office, and Google Docs.
• Ability to manage time effectively, prioritize tasks, and maintain attention to detail in a fast-paced environment.
• Excellent verbal, written, and interpersonal communication skills.
• Passionate about the luxury retail sector with an understanding of market trends and industry dynamics.
• Positive, flexible, and reliable, with a focus on contributing to the team’s success.

Education and Training

• HS Diploma Required; Associate’s/bachelor’s degrees preferred.

Experience

• Minimum 2-year experience working within retail sales environment; luxury retail experience a plus.

• Apply a change management methodology, process and tools to create a strategy to support adoption of the changes required by a project or initiative.
• Develop and implement change management plans aligned with organizational objectives.
• Conduct stakeholder analysis and change impact assessments
• Identify and manage anticipated and persistent resistance
• Consult and coach project teams in leading/driving change efforts
• Design and deliver targeted talent and organization development programs to clients as needed, e.g., leader assimilation, development planning, coaching

• Apply a change management methodology, process and tools to create a strategy to support adoption of the changes required by a project or initiative.
• Develop and implement change management plans aligned with organizational objectives.
• Conduct stakeholder analysis and change impact assessments
• Identify and manage anticipated and persistent resistance
• Consult and coach project teams in leading/driving change efforts

• Diagnose needs and apply Organization Development techniques to help drive organizational, team, and employee effectiveness
• Design and deliver targeted talent and organization development programs to clients as needed, e.g., leader assimilation, development planning, coaching

• Establish means to measure the success of change initiatives.
• Conduct regular evaluations to assess the impact of change initiatives in support of business objectives

• Bachelor’s degree preferred with specialized coursework in HR, I/O Psychology, Organizational Development, Organizational Behavior, or related disciplines.?
• 3-5 years of Change Management and/or Organization Development experience; PROSCI Change Management Certification preferred
• Experience supporting complex change initiatives- e.g., designing tools, assessing organizational impacts, implementing targeted strategies, and measuring outcomes.
• Excellent verbal and written communication skills with ability to influence at all levels, including facilitating inclusive meetings of all sizes
• Collaborative relationship builder and team player
• Strong project management skills including fluency with MS Office and Teams and a willingness to embrace new technologies.

About Matlen Silver

Experience Matters. Let your experience be driven by our experience. For more than 40 years, Matlen Silver has delivered solutions for complex talent and technology needs to Fortune 500 companies and industry leaders. Led by hard work, honesty, and a trusted team of experts, we can say that Matlen Silver technology has created a solutions experience and legacy of success that is the difference in the way the world works.
Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non-job-related medical condition or disability, or any other legally protected status.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at email and/or phone at: // 9

Description

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  Collaborate seamlessly with colleagues across various teams, including Client Acquisition, Client Success, CX, Training, Global Support, and Product, to provide a tailored and flawless experience for your accounts.
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  Demonstrate strong leadership within account teams, guiding internal stakeholders to deliver seamless onboarding experiences.
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  Coordinate internally and within clients all tasks and actions to develop a comprehensive onboarding experience
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  Initiate and nurture relationships with clients within the first 30 to 45 days of their subscription.
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  Lead and manage enterprise-level clients, including Fortune 500 accounts ensuring strategic alignment, smooth onboarding, and measurable adoption of Meltwater's AI-powered solutions.
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  Champion innovation and the adoption of emerging technologies across implementation practices
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  Establish yourself as a trusted advisor and expert across Meltwater's SaaS AI platforms.
• 
  Leverage AI-driven tools and data insights to enhance onboarding efficiency, optimize workflows, and deliver smarter client solutions.
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  Assist in configuring and setting up the application to meet clients' desired outcomes effectively.
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  Construct and manage complex Boolean logic queries and analytics for insightful data extraction.
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  Develop customized reports and dashboards tailored to individual client parameters to assess the impact of their marketing, public relations, and social media outreach campaigns.
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  Proactively identify potential risks or blockers in implementations and escalate appropriately to maintain timelines and quality.
• 
  Conduct both online and in-person training sessions to facilitate platform proficiency among clients.
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  Coordinate and prioritize project tasks, manage timelines, and maintain comprehensive project plans.
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  Drive engagement and adoption, fostering enthusiasm and passion through meaningful client interactions.
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  Effectively communicate project status and deliverables with internal and external teams to ensure project success.
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  Uphold client satisfaction through proactive follow-up, responsiveness, and clear communication.
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  Track milestones and document client interactions and insights to enhance overall client experience and relationship management.
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  Identify opportunities to streamline and improve internal processes for greater scalability and client satisfaction.

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  A Bachelor's degree or higher and a minimum of 3 years of relevant experience in a client-facing role within software support
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  A strong executive presence, coupled with excellent verbal and written communication skills, enables you to effectively convey ideas and build rapport.
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  Empathy and an innate ability to understand customer needs, fostering rapid relationship development.
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  A keen interest in AI technologies and an understanding of how they can enhance client onboarding and operational efficiency.
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  Business acumen and a comprehensive understanding of diverse departmental and industry requirements.
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  Proven ability to lead cross-functional teams and influence without direct authority
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  Strong multitasking capability - comfortable managing several client projects simultaneously in fast-paced environments.
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  A customer-centric mindset, recognizing the significance of maintaining robust customer relationships.
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  Strong problem-solving skills and exceptional organizational abilities, encompassing prioritization, scheduling, and time management.
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  Demonstrated proficiency in presentation skills, adept at facilitating online meetings, delivering comprehensive training sessions, and collaborating with clients to address concerns.
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  A continuous improvement mindset, always seeking ways to enhance team collaboration and implementation effectiveness.
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  A deep understanding of and passion for media, news, and current affairs.
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  Experience in crafting complex Boolean queries, underscoring your proficiency in data analysis and extraction techniques.
• 
  Excellent written and verbal communication skills in English. Spanish or another language is a plus.
• 
  The ability to legally work in the country of hire is required for this position.

• 
  Enjoy comprehensive paid time off that allows you to have an enhanced work-life balance.
• 
  Excellent medical, dental, and vision options
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  401(k) matching, life insurance, commuter benefits, and parental leave plans
• 
  Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
• 
  Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

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  Hourly Salary $35 an hour USD + discretionary 5% annual bonus subject to the terms of the applicable bonus plan. Earnings are dependent on individual sales performance.

About

is the world's leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning productsPerformance (affiliate), Creator (influencer), and Advocate (customer referral)unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L'Oral, and Fanatics, rely on to power more than 225,000 partnerships that deliver measurable business results.

Your

As a Customer Success Director (CSD) at , you will play a key individual contributor role in managing enterprise-level client relationships to promote retention and growth. You will develop strategic, goal-driven account plans and processes to ensure productive partnerships with our top clients. Capitalizing on our software suite, you'll build stronger & more successful marketing campaigns for your portfolio of brands. This role requires a strong technical aptitude, a solid understanding of the digital ecosystem, and the ability to think critically. Your contribution will be essential to our clients' success and the growth of our business.

What You'll Do

• Deliver world-class support to our top clients
• Maintain a balanced proactive/reactive relationship with your assigned accounts
• Enhance Impact's presence within client organizations by cultivating relationships and conducting strategic review sessions with senior decision-makers.
• Partner with our Sales organization to identify and capitalize on upsell and expansion opportunities
• Dedicated duties include account monitoring, regular check-ins and relationship building
• Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise

What You Bring

• 5+ years Account Management or Customer Success experience, preferably B2B
• Bachelor's Degree (Business, Marketing or related field a plus), or equivalent experience
• Consistent track record of providing stellar support to customers
• Strong understanding of the digital marketing ecosystem
• Proficient in leveraging technology solutions, with a focus on SaaS and marketing tools
• A healthy dose of initiative and the ability to remain flexible
• Detail-oriented and able to efficiently prioritize tasks
• Critical thinker and inventive problem-solver
• Proven track record of quality verbal and written communication skills
• Customer-focused, commercially minded, service-oriented
• Enthusiastic teammate
• Great conflict resolution skills
• Excellent time management skills

Salary Range: $110,000 - $135,000 per year, plus an additional 25% Variable Commission Plan ($27,500-$33,750) and generous stock (RSU) award.

This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits and Perks

At , we believe that when you're happy and fulfilled, you do your best work. That's why we've built a benefits package that supports your well-being, growth, and work-life balance.

• Strong extended health benefits : Health & Prescription coverage, vision and dental care, virtual health care, out-of-country medical coverage
  • Insurance coverage (life, short-term disability, long-term disability, and more)
  • Health Care Spending Account
  • Two different Employee Assistance Programs
• Flexible Working : Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness : Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth : We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth : We're committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support : We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks of fully paid leave for the secondary caregiver.
• Technology Financial Support : We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Locations: New York; Santa Barbara

IQVIA is a leading global provider of research and development, commercial solutions, and technology-enabled services to the life sciences industry. We help customers accelerate innovation and improve patient outcomes by combining deep scientific expertise with advanced data assets, transformative technology, and integrated services. IQVIA Digital builds on this foundation to deliver omnichannel engagement strategies powered by privacy-optimized data, advanced analytics, and scalable technology, enabling pharmaceutical companies to connect with healthcare professionals and patients in meaningful, measurable ways.

The Pharma Segment Lead defines and drives IQVIA Digital's segment-level strategy for pharmaceutical clients. This role sets the vision for how we position our capabilities and value proposition, ensuring alignment with client needs and market trends. The Pharma Segment Lead combines strategic thinking with hands-on storytelling, creating compelling narratives and resources that enable sales, marketing, and product teams to win and grow business. The role is accountable for measurable commercial outcomes and plays a critical part in IQVIA Digital's continued growth trajectory.

Segment Strategy:

• Develop and own the segment strategy for IQVIA Digital offerings across large pharma and other prioritized segments, including key accounts and EBP (pre-commercial, small, and mid-sized pharma).
• Identify growth opportunities, prioritize products and solutions, and influence product development roadmaps to address gaps.
• Participate in strategic forums such as product summits to pressure-test ideas and ensure alignment with market needs.
• Monitor market trends, competitive dynamics, and customer needs to inform strategy and scenario planning.

Strategic Storytelling:

• Craft and adapt executive-ready narratives that articulate IQVIA Digital's vision, capabilities, and proof points, tailored by segment and therapeutic area (oncology, rare disease, immunology, cardiometabolic).
• Build clear, concise, and compelling presentations for client innovation days and senior-level engagements.

Collaboration & Client Engagement:

• Lead planning for client innovation days and strategic meetings, partnering with Sales and Product to define objectives, storyboards, and partnership opportunities.
• Serve as a commercial strategy SME in high-level pharma client meetings and innovation days.
• Support Sales in key strategic meetings by co-leading preparation and delivery of material.
• Collaborate with Marketing and Thought Leadership teams to shape and amplify IQVIA Digital's points of view, ensuring consistency across external engagements.

Commercial Enablement:

• Package offerings for lead generation and sales enablement, ensuring resources are current and aligned with GTM priorities.
• Contribute to strategic account reviews and cross-functional initiatives to integrate IQVIA Digital solutions into broader offerings.

Partner Strategy & Innovation:

• Contribute to GTM partner strategy including leading evaluation, recommendation, and implementation of partners.
• Identify emerging technologies or partnerships that could enhance IQVIA Digital's value proposition.

Customer Experience & Data-Driven Insights:

• Champion a customer-centric approach to solution design and engagement.
• Leverage data and analytics to inform strategy and track performance.

- 10+ years in pharmaceutical brand and/or marketing roles; agency experience strongly preferred.

- Management consulting experience in life sciences or healthcare strategy is highly desirable.

- Recognized industry presence through publications, speaking engagements, or thought leadership contributions.

- Proven ability to develop and deliver strategic narratives and executive-ready presentations.

- Deep understanding of pharma customer needs across functions and market trends shaping future requirements.

- Experience across major therapeutic areas (oncology, rare disease, immunology, cardiometabolic).

- Exceptional skills in strategic thinking, storytelling, slide design, and cross-functional collaboration.

Approximately 5% (one trip per quarter for client meetings or industry events).

To be eligible for this position, you must reside in the same country where the job is located.

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

The potential base pay range for this role, when annualized, is $121,400.00 - $338,400.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.