Information Technology Jobs in Eagleville, PA

CDL-A Truck Drivers No Touch Freight Earn $1,300-$1,800 Weekly!

Pay & Benefits:

• 
  
• Earn $68,000-$93,600 Annually
  
• $0.67 CPM + $25 Per Stop
  
• $2,500 Sign-On Bonus in 10 monthly payments for Experienced Drivers
  
• Unlimited Driver Referral Program ($2,000-$3,000 per referral, paid out over 180 days)
  
• Paid time off after 1 year, plus 6 paid holidays after 30 days
  
• Medical, Dental, Vision, Life Insurance, 401(k)
  
• Late-Model Trucks
  
• Paid Online Orientation
  

Job Details:

• 
  
• Home Weekly
  
• No Touch Freight
  
• Dedicated Account - Regional
  
• Reefer Trailers
  

Requirements:

• 
  
• Valid Class A CDL
  
• Minimum 6 months of recent tractor-trailer experience
  
• Position is based in Upper Marlboro, MD; Must live within 60 miles of location.
  

See where the road can take you when you drive for Hogan!

Hogan is family owned and operated with over 100 years of experience in the Transportation Industry. We continue a tradition of unparalleled, personalized service to clients and drivers. Hogan utilizes first-class equipment and advanced technology to help our drivers be successful. Drivers can expect a career embodied by safety, teamwork, professionalism, integrity, and the constant pursuit of excellence. Our nationwide network of dedicated opportunities allows drivers the opportunity to find predictable home time, competitive pay rates, and stable customer freight that best suits their needs. Our goal is to attract, recruit, and retain excellent employees that are passionately motivated to represent Hogans core values. If this sounds like you, apply today to join the Hogan team!

*Speak to a recruiter today for more details!

Are you ready to embark on an exciting journey where your talents are valued, and your potential is limitless? At Deerfield, we believe in fostering a culture of excellence, where every team member is empowered to make a difference and contribute to our collective success.

Deerfield Group is a full-service, integrated marketing, advertising, and communications agency focused on crafting stories that matter and bridging meaningful connections to improve human health. With services spanning omnichannel marketing, insights, creative, digital, media, print, public relations, and analytics, Deerfield is a true Agency of Brand, purpose-built to scale with healthcare companies and brands, whether providing expert consultation, strategic execution, or serving as agency of record. Deerfield Group services are rooted in the science of storytelling and powered by technology to ensure a focused strategy, optimized execution, and tangible outcomes. The company's team of industry leaders and specialists have deep experience working at every stage of a brand's life cycle to partner with executives and marketers to effectively market and deliver products to the patients who need them.

Deerfield Group is built to serve and designed to deliver.

We are seeking a dynamic, seasoned Communications Senior Account Executive (SAE) with a strong background in life science and healthcare PR agency experience to join our client service team. This position can be located remotely or based out of our office in Conshohocken, PA.

The Senior Account Executive (SAE) is a seasoned communications strategist and client counselor with life science PR agency experience, responsible for directing day-to-day account activities and partnering with a multidisciplinary team to execute integrated campaigns. With a strong understanding of the pharmaceutical and healthcare landscape, this person will manage a wide range of projects and apply their innate curiosity to translate complex science into compelling narratives. This encompasses delivering strategic counsel and execution across multiple dynamic focus areas, including: corporate and product communications, brand positioning, digital and content strategy, and public affairs. Furthermore, you will help navigate key scientific data milestones and product launches, while driving internal communications, executive visibility, advocacy relations, and patient and HCP engagement. Utilizing exceptional organizational and communication skills, the SAE excels at understanding client needs, driving cross-functional collaboration, and delivering high-quality materials. By shaping the stories and strategies that build value, you will play a direct role in helping clients advance their vital missions.

Job Responsibilities

Strategic Account & Client Management

• Serve as a trusted day-to-day client contact, managing communications, responding to inquiries, and leading client meetings and interactions.
• Anticipate client needs, identify strategic opportunities, and provide actionable, proactive counsel under the guidance of senior leadership.
• Manage multifaceted projects and timelines simultaneously, delivering stellar service and a consistent, high-quality client experience.
• Develop and maintain a deep knowledge of our clients' business, pipeline developments, the broader healthcare industry, and emerging areas of science.

Scientific Storytelling & Content Development

• Translate complex scientific concepts into compelling content tailored for various audiences.
• Write, edit, and refine a diverse range of materials, including press releases, messaging frameworks, website and social media content, blog articles, backgrounders, and presentations.
• Liaise directly with internal designers, medical illustrators, and team leads to visually bring science stories to life.
• Compile insightful research, internal scientific briefs for client kick-offs, and comprehensive client results reports.

Media Relations & Strategy

• Draft and execute comprehensive media strategies, build targeted media lists, and conduct proactive pitching to top-tier, trade, and local media.
• Draft and/or revise press releases to maximize the impact of client announcements, milestones, and achievements.
• Prepare expert spokespeople by developing briefing backgrounders and arranging/scheduling media interviews.
• Monitor, read, and digest all new and traditional media coverage surrounding client companies and their competitors.
• Respond directly to reporters' information requests and facilitate smooth media interactions.

Team Mentorship & Leadership

• Mentor and support junior staff, including Interns and Account Executives.
• Provide clear guidance and constructive feedback, fostering professional growth while actively refining work before client or agency review.
• Partner with all levels of the team to brainstorm creative strategies and disseminate engaging content.
• Embrace our collaborative environment by stepping in to support team members and overall firm initiatives as needed.

Skills and Experience

• 3+ years of healthcare PR agency experience required
• Bachelor’s degree in related field, or equivalent related experience
• Passion for work in the biotech, health tech or science industries with an innate curiosity about science, technology and the world around you
• Demonstrated ability to “think big” developing new ideas to deliver and delight both our clients and colleagues
• Strong attention to detail while managing projects for multiple accounts with tight deadlines
• Experience in corporate communications, science communications, and/or investor relations a plus
• Excellent written and professional interpersonal communications skills
• Strong organizational skills and ability to work on multiple projects with a high attention to detail
• Strong research and writing skills
• Proficient in Microsoft office products and Google applications; comfortable using various business productivity apps (Spaces, Google Meet, Zoom)

At Deerfield, we are dedicated to building a diverse, inclusive, and authentic work environment, so if this role and our culture excite you, we encourage you to apply even if you do not have the exact experience or meet all of the requirements outlined in this job posting. Our HR team will review your resume and experience to see if you align at a different level or possibly better align to other open positions.

Deerfield is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Immediate need for a talented Application Scientist. This is a 12+ Months Contract opportunity with long-term potential and is located in Collegeville, PA (Onsite). Please review the job description below and contact me ASAP if you are interested.

Job Diva ID: 26-06212

Salary Range: $40-$46/hr . Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Leverage integrated assay automation platform to execute medium-high-throughput cell-based screens and assays in collaboration with therapeutic area and functional area scientists.
• Train equipment users on key concepts associated with the platforms to support best practices and mitigate avoidable run failures, ensuring optimal routine operation.
• Assist with programming the automated platform for assay protocol development.
• Act as the 'first-responder' for troubleshooting and error recovery.
• Maintain cell lines and primary cell cultures.
• Demonstrate flexibility in accommodating rapidly changing priorities and deadlines.
• Manage laboratory inventories.
• Ensure compliance with laboratory safety procedures and guidelines.
• Support equipment maintenance and establish strong relationships with OEM Service Organizations.
• Interact with other engineers to leverage platform/systems knowledge to minimize instrument downtime.
• Maintain training and compliance in areas of health and safety, security, environmental, and operational aspects of daily activities in the working environment.
• Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time.

Key Requirements and Technology Experience:

• Key skills: - [“TECAN”, “PROGRAMMING”, “AUTOMATION”]
• Bachelor’s degree in Engineering, Life Sciences, or related discipline with 2 years of experience in laboratory automation and/or lab instrumentation support OR Associate degree with 5+ years of experience in laboratory automation and/or lab instrumentation support.
• Experience with equipment such as Tecan Fluent, Combi, BlueWasher, Cytomat, Liconic, WDII, PlateLoc, Xpeel, Cytation, Pherastar, Vspin, Echo.
• Ability to work in a multidisciplinary team-based environment.
• Proficient in cellular and biochemical assay techniques.
• Experience with immortalized and/or primary cell culture.
• Knowledge of device networking and communications protocols.
• Experience of scripting and other advanced programming language
• Tecan Fluent Programming is a must have skill.
• At least 2 years of relevant experience.

Our client is a leading Pharmaceutical industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

By applying to our jobs, you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

Title: Associate Scientist, qc

Location: King of Prussia, PA

Department: Technology Development and Analytical Services

Reports To: Manager, QC Testing

*Contract position*

SK pharmteco, Cell and Gene US, is looking for a highly skilled Associate Scientist to join the Bioanalytical and Biophysical Analytical Development team. The Associate Scientist will primarily engage in analytical development, assay qualification/validation, and analytical testing for cell and gene therapy products.

Position Summary:

• Collaborate effectively with a dynamic team of scientists and multidisciplinary groups involved in the production and analytical testing of cell and gene therapy products.
• Independently perform PCR-based assays, including ddPCR, qPCR, and RT-qPCR, for applications such as genomic titer, residual DNA, and related QC release testing as assigned
• Perform laboratory tasks for assay development, qualification/validation, and sample testing of cell and gene therapy products.
• Familiarize with various assays conducted by the team and learn to execute them in GLP/GMP environments.
• Ensure accurate laboratory records are maintained.
• Draft technical reports in accordance with good documentation practices and company standard operating procedures.
• Conduct testing in GMP environments according to the company’s requirements.
• Prepare presentations and communicate technical results to internal teams.
• Complete reagent qualification and associated documentation.
• Support audits and regulatory inspections as needed.
• Assist with instrument maintenance and ensure laboratory organization.
• Strict adherence to laboratory safety protocols and compliance guidelines.
• Additional duties as assigned.

Education, Experience, & Qualification:

• Bachelor’s degree in science preferably molecular biology, immunology or related discipline.
• At least 1 year laboratory experience in analyzing PCR data or cell based assays is preferred
• Previous experience in safe handling of gene therapy product is preferred.
• Knowledge in FDA and ICH regulatory guidelines and prior work experience in GMP regulated environment is a desirable.

Key Competencies:

• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Strong eagerness to learn new analytical techniques and broaden knowledge and experience

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

As an Equal Opportunity Employer, we believe in each person’s potential. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or any other protected category including veteran status.

Our client, a leading organization in the real estate investment and property management sector, is seeking a Data Analyst to join their IT team. This role will focus on building and maintaining data solutions, developing dashboards, and delivering actionable insights to support business decision-making across the organization.

Responsibilities

• Build and maintain data warehouses and reporting solutions
• Develop dashboards and ad hoc reports using Power BI
• Write and optimize SQL queries for data extraction and analysis
• Partner with stakeholders to gather and translate reporting requirements
• Troubleshoot and resolve data and reporting issues
• Support internal users with reporting tools and best practices
• Contribute to data governance and process improvements
• Stay current with Microsoft Fabric, Azure, and related technologies

Qualifications

• Bachelor’s degree in Computer Science, Statistics, Mathematics, or related field
• 3+ years of experience in data analysis and visualization
• Strong experience with Power BI
• Advanced SQL skills
• Experience with SQL Server, SSRS, SSIS, Excel, Power Query, and Power Pivot
• Experience with Microsoft Fabric preferred
• Familiarity with Azure environments preferred
• Experience with Azure DevOps Git is a plus
• Strong analytical, problem-solving, and communication skills

• Build Lasting Relationships: Connect with clients and their pets, becoming their trusted partner in a pet's lifelong health.
• Practice Your Best Medicine: From diagnosis to treatment, you'll lead patient care with the freedom to uphold the highest standards.
• Educate and Empower: Clearly communicate findings and treatment plans, empowering clients to make informed decisions.
• Collaborate and Grow: Work alongside a supportive paraprofessional team, contributing to a positive hospital culture.

• Doctor of Veterinary Medicine (DVM) degree.
• A valid state license and in good standing to practice.
• A collaborative spirit and a dedication to practicing the highest standard of medicine.
• Excellent communication skills with a positive, friendly attitude.

As part of the Mission Pet Health family, you get the autonomy of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Competitive base salary and a monthly production bonus with no negative accrual.

Comprehensive coverage including Health, Dental, Vision, and more, plus Maternity Leave and 24/7 TeleDoc access.

Plan for your future with a 401k featuring a generous company match, plus Long & Short-Term Disability insurance for peace of mind.

Receive a yearly CE allowance with dedicated paid days off. Grow with leadership tracks and structured mentorship.

Tap into a nationwide community of over 20,000 veterinary professionals for collaboration and to explore your unique interests.

Company-paid Professional Liability Coverage, so you can focus on what you do best: practicing great medicine.

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at .

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

Project Manager: CMMC Enclave Build & Multi-Business Rollout

(Azure + Microsoft Security | 3rd Party Managed Services)

Project duration: 6–9-months

Philadelphia, PA

Summary:

We are seeking a contract Project Manager to lead a high-visibility IT infrastructure and cybersecurity initiative to build a secure CMMC-aligned enclave in Azure and enable multiple businesses to onboard and operate within the environment to support third-party certification readiness.

The enclave’s infrastructure and security services are delivered and operated by an outsourced managed services provider (MSP/MSSP). This role will manage execution across internal stakeholders and the MSP/MSSP, ensuring delivery is aligned to technical requirements, compliance expectations, timelines, and audit-ready documentation.

Key Responsibilities

• Lead end-to-end project execution for the expanded design, build, and rollout of a secure Azure-based CMMC enclave, supporting multiple business entities.
• Serve as the primary project manager coordinating across IT/Security stakeholders, business units, and the MSP delivering the environment.
• Develop and maintain the integrated project plan, timeline, milestones, and RAID log (risks/actions/issues/decisions).
• Manage vendor/MSP&MSSP delivery including scope alignment, execution tracking, dependencies, deliverable acceptance, and issue escalation.
• Establish clear scope boundaries between the enclave “core baseline” (shared services) and business-specific customization requirements.
• Coordinate technical implementation and readiness activities delivered through the MSP, including:
• Azure landing zone / subscription structure, segmentation, and governance
• Network design and isolation (hub/spoke, routing, connectivity, firewalling)
• Identity and access management using Entra ID (Azure AD), MFA, RBAC, Conditional Access
• Endpoint management and hardening using Intune and Defender for Endpoint
• Security posture management and compliance monitoring using Microsoft Defender for Cloud
• Centralized logging/monitoring using Microsoft Sentinel (SIEM), Log Analytics, alerting
• Key management / secrets / encryption (Key Vault, encryption at rest/in transit)
• Backup/recovery strategy, retention planning, and operational support readiness
• Drive creation of a repeatable multi-business onboarding framework, including intake, standard configurations, variation handling, and validation.
• Partner with Cybersecurity and compliance stakeholders to translate CMMC/NIST expectations into actionable work packages and measurable deliverables.
• Ensure operational processes are defined and adopted for the enclave, including access provisioning, change control, incident response coordination, and escalation paths.
• Drive documentation and audit readiness: policies, SOPs, control narratives, diagrams, and proof of operation (with evidence gathered from both internal teams and the MSP).
• Coordinate testing, validation, cutover planning, and go-live readiness; ensure post-launch stabilization (“hypercare”) and transition to steady-state operations.
• Provide clear stakeholder communications and executive-level status reporting, proactively surfacing risks, schedule threats, and mitigation options.
• Process and track one-time and re-occurring project invoices against the budget. Develop, manage, and maintain the operating cost model for each of the included businesses.

Required Skills & Experience

• 7+ years of IT project/program management experience, including technical infrastructure and security programs.
• Demonstrated success managing delivery through third-party vendors / managed service providers, including milestone tracking, SLA/OLA alignment, escalation, and deliverable acceptance.
• Proven track record delivering complex, cross-functional initiatives involving infrastructure, identity, networking, and cybersecurity.
• Strong familiarity with Azure and Microsoft security ecosystem, including:
• Azure core services and governance concepts
• Entra ID (Azure AD), MFA, Conditional Access, RBAC
• Microsoft Defender (Endpoint and Cloud)
• Intune device management and compliance
• Microsoft Sentinel (SIEM) and Log Analytics
• Working understanding of compliance-driven delivery and audit readiness (experience with CMMC, NIST 800-171, or similar frameworks strongly preferred).
• Ability to manage multiple stakeholders and onboard multiple business units with varying requirements and timelines.
• Strong documentation discipline and ability to drive teams (including vendors) to produce assessor-ready evidence.
• Excellent communication and leadership skills—comfortable working with executives, engineers, auditors/assessors, and vendor leadership.
• Tools proficiency: MS Project / Smartsheet / Jira/ SharePoint, Visio (or similar).

Preferred Qualifications

• Experience supporting environments for CMMC Level 2 readiness and/or NIST SP 800-171 implementation programs.
• Strong knowledge of secure networking concepts (segmentation, private connectivity, firewalling, zero trust).
• Experience coordinating third-party assessment readiness activities (mock audits, evidence walkthroughs, remediation plans).
• Certifications: PMP, CISSP, CISM, Azure certs (AZ-104/AZ-305/SC-100).

Founded and family?owned since 1896, Rhoads Industries is a total solution provider of industrial fabrication, mechanical/maintenance and maritime services. In addition to our field service and project skilled labor, Rhoads has expansive shipyard facilities and over 300,000 square feet of heavy manufacturing space located in The Navy Yard in Philadelphia. Rhoads capabilities enable our customers to achieve superior results by deploying our diverse, highly skilled workforce and fabrication capabilities across commercial, government and maritime projects, all backed by state?of?the?art resources and a 100+ year legacy of leadership.

As a member of the Rhoads team, youll join a quickly growing team of energetic, skilled tradespeople and professionals who are committed to delivering exceptional products and services to our customers across every market we serve. We are building on our success across more than a century by continuing to grow an innovative company dedicated to building exciting careers. Come join our journey, and experience what it means to be Done Right with Rhoads.

We are currently looking for a Quality Inspector to join our dynamic, fast-paced, and growing team. The Inspector is responsible for performing non-destructive testing (NDT) to ensure the integrity and quality of materials and components. This role involves utilizing various NDT methods to detect and evaluate defects or irregularities without damaging the test subjects. The Inspector will work closely with engineering, production, and quality control teams to uphold high standards of quality and safety.

We are seeking candidates who are flexible and open to working either 1st or 2nd shift, depending on team and production needs. Shift assignments will be determined in partnership with the selected candidate and business requirements.

What You Will Be Doing

Non-Destructive Testing:

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• Primarily perform Visual Testing (VT) to assess materials and components for surface defects, ensuring compliance with established standards.
  
• Support additional NDT methods such as magnetic particle testing (MT) and liquid penetrant testing (PT) when required.
  
• Prepare test specimens and equipment, following established procedures and safety protocols.
  

Inspection and Evaluation:

• 
  
• Conduct thorough inspections of materials and components to identify defects, irregularities, and compliance with specifications.
  
• Analyze and interpret test results to determine the presence, location, and severity of defects or inconsistencies.
  

Compliance and Standards:

• 
  
• Ensure that all NDT activities comply with relevant industry codes, standards (e.g., ASTM, ISO, ASME), and company procedures.
  
• Stay current with updates and advancements in NDT methods, standards, and best practices.
  

Documentation and Reporting:

• 
  
• Maintain accurate and detailed records of NDT activities, including inspection reports, test results, and defect logs.
  
• Prepare and submit comprehensive inspection reports, highlighting key findings, non-conformities, and recommendations for corrective actions.
  

Equipment Maintenance:

• 
  
• Maintain NDT equipment and tools to ensure accuracy and reliability of test results.
  
• Perform routine inspections and preventative maintenance on NDT equipment to ensure proper functioning.
  

Safety and Compliance:

• 
  
• Adhere to all safety protocols and procedures while performing NDT inspections.
  
• Ensure that all NDT activities are carried out in a safe and compliant manner, following company safety policies and industry regulations.
  

Your Background

• 
  
• US Citizenship required.
  
• Excellent visual inspection skills and attention to detail.
  
• Ability to interpret and analyze test results accurately.
  
• Proficiency in using NDT tools and equipment (primarily VT, with exposure to MPT/LPT).
  
• Knowledge of welding codes and standards (e.g., AWS, ASME).
  
• Strong communication and documentation skills.
  
• Ability to work effectively with cross-functional teams and manage multiple tasks.
  
• Proficiency in using measurement and testing equipment.
  
• Attention to detail and a commitment to maintaining high-quality standards.
  
• Ability to obtain and maintain Personnel Security Clearance.
  
• Must be able to work independently and irregular hours, as required.
  
• Ability to solve challenges independently in compliance with written and verbal guidance.
  
• Competent in using various software tools including Microsoft Word, Excel, OneNote, and PowerPoint.
  
• Education: High school diploma or equivalent; vocational training or an associates degree in NDT technology, materials science, engineering, or a related field is preferred.
  
• Certification: Certification in one or more NDT methods (e.g., Level I, II, or III from ASNT, or equivalent) is preferred but required.
  

The Work Environment at Rhoads

• 
  
• The performance of this position involves exposure to construction or industrial areas where the use of personal protective equipment such as safety glasses, hard hats and hearing protection is required.
  
• Ability to perform detailed inspections and testing, which may involve standing, walking, and using various measurement tools.
  
• The performance of this position involves exposure to construction or industrial areas where the use of personal protective equipment such as safety glasses, hard hats and hearing protection is required.
  
• Must be able to work in a variety of physical positions, including sitting, standing, walking, and driving in an automobile
  
• May require walking and standing on irregular, uneven surfaces in an industrial setting and possibly at increased heights climbing and descending ladders and ship stairways.
  

What Rhoads Can Offer You

At Rhoads Industries, our team is the foundation of our success. Along with a competitive salary, we offer a variety of additional benefits designed to support your well-being and promote a healthy work-life balance for you and your family. Benefits include:

• 
  
• Competitive health insurance packages
  
• 401k matching
  
• PTO
  

Our Location

We are based out of The Navy Yard in Philadelphia, a reimagined industrial locale with more than 150 companies, 15,000+ people, 20 acres of parks, dining options, public art, and events throughout the year. Recognized as a leading model for repurposing military and industrial assets for a diversified modern economy, The Navy Yard has been dubbed the coolest shipyard in America.

For more information about Rhoads Industries and our opportunities please visit and follow us on LinkedIn.

Rhoads Industries, Inc. is an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, and disability.

About ConnectUs

ConnectUs is a leader in Managed Mobility Services, helping organizations simplify mobile device management at scale. From procurement and kitting to deployment, MDM configuration, and full lifecycle support, we take the complexity out of mobility so our customers can focus on growth. Since 2014, ConnectUs has deployed over 3 million devices and helped clients save more than $1 Billion by reducing friction, improving uptime, and enabling connected workforces.

Role Overview

The Account Manager – Customer Growth & Retention plays a dual role:

• Manage and grow assigned active accounts to ensure long-term satisfaction and continuous value.
• Proactively re-engage existing customers who have not purchased in 60+ days, identifying new opportunities to provide value through device lifecycle services, accessories, MDM, and support solutions.

This role is ideal for someone who thrives in both relationship management and outbound customer engagement. You will be responsible for deepening customer partnerships, uncovering new needs, and driving incremental revenue through upselling and cross-selling.

Key Responsibilities Account Management & Customer Success

• Serve as the primary point of contact for assigned customers following initial onboarding.
• Build trusted relationships with client stakeholders and ensure ConnectUs continues to meet or exceed expectations.
• Conduct quarterly business reviews (QBRs) and regular check-ins to align solutions with evolving client goals.
• Monitor service performance, SLAs, and client satisfaction to ensure continued success.

Account Growth & Upselling

• Identify new revenue opportunities within existing accounts, including MDM services, accessories, buyback programs, and enhanced lifecycle support.
• Collaborate with internal sales and operations teams to prepare quotes, renewals, and proposals.
• Track upsell and cross-sell performance metrics and report on monthly growth outcomes.
• Support annual planning, budget cycles, and device refresh discussions to position ConnectUs for continued expansion within each client.

Dormant Account Re-Engagement

• Maintain a proactive outreach list of 10–20 existing customers who have not purchased within 60+ days.
• Conduct personalized outreach to re-engage these customers, share relevant service updates, and present new offerings.
• Identify reasons for inactivity and propose tailored solutions that address current pain points or budget considerations.
• Document all interactions and next steps in CRM (Copper/HubSpot) for visibility and accountability.

Service Delivery & Issue Resolution

• Oversee the performance of ConnectUs services across fulfillment, help desk, and repair workflows.
• Act as a client advocate and escalation point, ensuring issues are resolved promptly with cross-functional support.
• Coordinate with internal teams to ensure accuracy in asset tracking, device lifecycle management, and reporting.

Reporting & Insights

• Provide regular reports on account activity, growth opportunities, and re-engagement progress.
• Analyze trends in order volume, service usage, and renewal likelihood to inform targeted outreach strategies.
• Deliver insights that help customers reduce costs and optimize device operations.

Key Traits

• Proven ability to build trust and grow relationships with existing customers.
• Strong sense of ownership, accountability, and results orientation.
• Excellent communication and listening skills with a proactive approach.
• Comfort with outbound outreach and re-engagement activities.
• Organized, data-driven, and adept at using CRM tools.
• Passionate about helping customers succeed while achieving measurable revenue impact.

Performance Metrics

• Revenue growth from existing accounts
• Number of dormant accounts reactivated
• Upsell and cross-sell conversion rates
• Customer satisfaction (NPS, QBR feedback)
• Responsiveness and retention rate

• Manage daily logistics and warehouse operations to support production and distribution schedules
• Oversee inventory control processes and ensure accuracy across warehouse and ERP systems
• Coordinate inbound and outbound material movement, with minimal transportation-related activities
• Ensure compliance with regulatory, quality, and safety standards
• Partner cross-functionally with procurement, planning, quality, and manufacturing teams
• Utilize SAP to manage inventory transactions, logistics workflows, and reporting
  

• Bachelor’s degree in Supply Chain, Business, or a related field preferred
• 6+ years of overall logistics experience
• 4–6 years of hands-on experience in warehouse and distribution operations
• 4–6 years of SAP experience (required)
• Strong communication, organization, and problem-solving skills
• Experience in regulated industries such as pharmaceutical or biotechnology strongly preferred