Information Technology Jobs in Durham Nc Remote

The home health registered nurse Mentor uses the nursing process (assesses, plans,
implements, evaluates) to provide patient care in the home setting and to provide field   clinical training to new nursing hires to Home Health.  Provides
individualized patient care for patients in all developmental stages throughout the life
span including:  Adult - 18-72 years, Geriatric - 72 + years, according to
established policies, procedures, guidelines and nursing standards of care.  Provides additional precepting oversight to new hires. This position is responsible for the care and case management of patients in all stages of life in their homes based on the nurse’s experience and competency evaluation.

PRIMARY JOB DUTIES

1.     Assesses, interprets, plans, implements and evaluates patients according to the patient’s age and diagnosis.

2.     Effectively and efficiently manages the care of a caseload of patients and coordinates care with a multidisciplinary team.

3.     Appropriately communicates information in accordance with agency policies and procedures and discipline specific guidelines.

4.     Provides practical clinical experience and guidance to field clinicians to include orientation of new clinicians

5.     Contributes to program effectiveness.

6.     Organizes and performs work effectively and efficiently.

7.     Maintains and adjusts schedule to enhance agency performance.

8.     Demonstrates a daily commitment to the values of the agency.

9.     Demonstrates positive interpersonal relations in dealing with all members of the agency.

10.   Maintains and promotes customer satisfaction.

11.      Effectively demonstrates the mission, vision, and values of the Agency on a

         daily basis.

1.0 30% QUALITY OF WORK:

1.1 7 %

Utilizing all aspects of the Nursing Process (assessment, planning, implementation, evaluation) with appropriate skill to effectively manage the Plan of Care for each patient as evidenced by:

• Providing nursing intervention based on physiological needs and clinical assessment appropriate for the patient’s age and developmental stage.
• Providing and/or facilitating education according to the Plan of Care and within the level of understanding and developmental age for both the patient and his/her family.
• Providing developmental interventions appropriate to patient’s age and clinical status.
• In collaboration with the patient/family and the physician, the nurse performs and documents a thorough, timely initial assessment to determine the eligibility for home care and to identify needs and problems.
• Reassesses the patient at the minimum of every 60-62 days or when the patient demonstrates a significant change in clinical status, support system or care environment. Reviews and accurately updates the overall plan of care (CMS 485) at least every 60-62 days, incorporating all pertinent changes in the physician summary letter, concisely summarizes the significant facts of care and the progress toward achieving goals.
• Obtains physician orders and utilizes data collected during the admission assessment; agency teaching guidelines and appropriate nursing skills to implement and follow an established plan of care.  Evaluate and revise the nursing and aide plans of care, when there are changes in the patient’s condition, psychosocial status, and home environment; when no progress toward stated goals is evident and when there is a change in physician orders.

1.2 6 %

Effectively and efficiently manages the care of a caseload of patients and coordinates care with a multidisciplinary team.

• Supervises the home health aides every 14 days in accordance with federal/state guidelines and agency policy.
• Collaborates with and supervises the nursing care provided by the LPN.  Conferences with LPN on shared patients when there are changes in the plan of care or status of the patient.
• Conferences with other disciplines regarding the status of shared patients and consistently documents interdisciplinary coordination and communication activities in the clinical record.  Attends interdisciplinary conferences in accordance with agency policy.  Makes appropriate notifications in advance of the conference if unable to attend.
• Maintains patient caseload and keeps clinical manager informed of current caseload in accordance with agency guidelines.
• Appropriately informs the physician and other involved agency staff of any adverse changes in patient’s condition, safety issues, changes in plan of care and discharge plans.
• Informs supervisor of any potential or actual client concerns, risk management issues and referrals to Child/Adult Protective Services 100% of time.

1.3 7%

Appropriately communicates information in accordance with agency policies and procedures and discipline specific guidelines.

• Completes all forms accurately and in accordance with agency guidelines/policies.
• Appropriately describes the patient’s functional limitations to justify homebound status.
• Documents all verbal orders for new or changed orders according to agency guidelines.
• Completes clinical notes in accordance with agency guidelines and time frames.
• Documents involvement of the patient and family in developing and revising the plan of care.
• Consistently describes interdisciplinary, interagency, and intragency communication and coordination of services as per agency guidelines.

1.4 4%

Contributes to program effectiveness as evidenced by:

• Demonstrating understanding of the interdisciplinary team approach and continuum of care in accordance with the home health mission.
• Incorporating recommendations and goals of other disciplines and patient/family into nursing visits.
• Demonstrating willingness and ability to accommodate agency needs in order to provide optimum patient care.
• Accepting constructive criticism as evidenced by implementation of suggested actions for improved performance.
• Promoting change and being proactive in suggesting ideas and new ways of doing things.
• Demonstrating ability to prioritize and enhance services during fluctuating patient census.

1.5      5%   Provides practical clinical experience and guidance to field clinicians to include orientation of new clinicians as evidenced by:

• Demonstrates process for SOC, ROC, Recert, Discharge and routine visits to clinicians during the orientation process and observes employee’s ability to perform
• Observes clinical skills and patient interaction of new clinicians and provides feedback to the clinician.
• Works with clinicians to review application of clinical protocols and programs
• Reviews orientation information with new clinicians to determine the clinician’s level of understanding and re-educate as necessary
• Collaborates with Field Clinical Manager weekly to review new hire progress and address deficiencies

2.0 20% PRODUCTIVITY/USE OF TIME:

2.1 10%

Organizes and performs work effectively and efficiently as evidenced by:

• Participating in continuous performance improvement and completing all required educational programs for the Agency and profession.
• Recognizing and performing duties in an independent manner.
• Accepting personal responsibility for the completion and quality of work outcomes.
• Meeting assigned deadlines.
• Meeting productivity expectations.
• Maintaining a clean and safe environment.

2.2 10%

Maintains and adjusts schedule to enhance team performance as evidenced by:

• Reporting to work on time and returning promptly from errands, breaks, and meals.
• Managing personal work schedule and time off to promote smooth agency operations.
• Assisting other team members to ensure completion of all work assignments.
• Demonstrating flexibility with changing workload/assignments.

3.0 25% TEAM WORK:

3.1 25%

Demonstrates positive interpersonal relations in dealing with all members of the team (i.e. co-workers, supervisors, physicians, etc.) as evidenced by:

• Communicating in a positive and productive manner.
• Demonstrating respect for team members.
• Managing stress and personal feelings without a negative impact on the team.
• Maintaining positive attitude about assignments and team members.
• Promoting professional / personal growth of co-workers by sharing knowledge and resources.
• Working collaboratively and cooperating with other agency employees.

4.0 25% MISSION, VISION, VALUES:

4.1 15%

Maintains and promotes customer satisfaction.

• Responding to all customers in a courteous, sensitive and respectful manner.
• Abiding by the confidentiality and ethics policies of Well Care Home Health.
• Participates in community outreach activities that promotes goals and objectives of the agency.

4.2 10%

Continuously and effectively demonstrates customer service standards of courtesy, efficiency, and presentation as evidenced by:

• Practicing personal cost containment by responsible use of equipment, supplies, and resources.
• Completing the review period without a formal disciplinary action.*
• Presenting a clean and neat appearanc

The home health registered nurse Mentor uses the nursing process (assesses, plans,
implements, evaluates) to provide patient care in the home setting and to provide field   clinical training to new nursing hires to Home Health.  Provides
individualized patient care for patients in all developmental stages throughout the life
span including:  Adult - 18-72 years, Geriatric - 72 + years, according to
established policies, procedures, guidelines and nursing standards of care.  Provides additional precepting oversight to new hires. This position is responsible for the care and case management of patients in all stages of life in their homes based on the nurse’s experience and competency evaluation.

PRIMARY JOB DUTIES

1.     Assesses, interprets, plans, implements and evaluates patients according to the patient’s age and diagnosis.

2.     Effectively and efficiently manages the care of a caseload of patients and coordinates care with a multidisciplinary team.

3.     Appropriately communicates information in accordance with agency policies and procedures and discipline specific guidelines.

4.     Provides practical clinical experience and guidance to field clinicians to include orientation of new clinicians

5.     Contributes to program effectiveness.

6.     Organizes and performs work effectively and efficiently.

7.     Maintains and adjusts schedule to enhance agency performance.

8.     Demonstrates a daily commitment to the values of the agency.

9.     Demonstrates positive interpersonal relations in dealing with all members of the agency.

10.   Maintains and promotes customer satisfaction.

11.      Effectively demonstrates the mission, vision, and values of the Agency on a

         daily basis.

1.0 30% QUALITY OF WORK:

1.1 7 %

Utilizing all aspects of the Nursing Process (assessment, planning, implementation, evaluation) with appropriate skill to effectively manage the Plan of Care for each patient as evidenced by:

• Providing nursing intervention based on physiological needs and clinical assessment appropriate for the patient’s age and developmental stage.
• Providing and/or facilitating education according to the Plan of Care and within the level of understanding and developmental age for both the patient and his/her family.
• Providing developmental interventions appropriate to patient’s age and clinical status.
• In collaboration with the patient/family and the physician, the nurse performs and documents a thorough, timely initial assessment to determine the eligibility for home care and to identify needs and problems.
• Reassesses the patient at the minimum of every 60-62 days or when the patient demonstrates a significant change in clinical status, support system or care environment. Reviews and accurately updates the overall plan of care (CMS 485) at least every 60-62 days, incorporating all pertinent changes in the physician summary letter, concisely summarizes the significant facts of care and the progress toward achieving goals.
• Obtains physician orders and utilizes data collected during the admission assessment; agency teaching guidelines and appropriate nursing skills to implement and follow an established plan of care.  Evaluate and revise the nursing and aide plans of care, when there are changes in the patient’s condition, psychosocial status, and home environment; when no progress toward stated goals is evident and when there is a change in physician orders.

1.2 6 %

Effectively and efficiently manages the care of a caseload of patients and coordinates care with a multidisciplinary team.

• Supervises the home health aides every 14 days in accordance with federal/state guidelines and agency policy.
• Collaborates with and supervises the nursing care provided by the LPN.  Conferences with LPN on shared patients when there are changes in the plan of care or status of the patient.
• Conferences with other disciplines regarding the status of shared patients and consistently documents interdisciplinary coordination and communication activities in the clinical record.  Attends interdisciplinary conferences in accordance with agency policy.  Makes appropriate notifications in advance of the conference if unable to attend.
• Maintains patient caseload and keeps clinical manager informed of current caseload in accordance with agency guidelines.
• Appropriately informs the physician and other involved agency staff of any adverse changes in patient’s condition, safety issues, changes in plan of care and discharge plans.
• Informs supervisor of any potential or actual client concerns, risk management issues and referrals to Child/Adult Protective Services 100% of time.

1.3 7%

Appropriately communicates information in accordance with agency policies and procedures and discipline specific guidelines.

• Completes all forms accurately and in accordance with agency guidelines/policies.
• Appropriately describes the patient’s functional limitations to justify homebound status.
• Documents all verbal orders for new or changed orders according to agency guidelines.
• Completes clinical notes in accordance with agency guidelines and time frames.
• Documents involvement of the patient and family in developing and revising the plan of care.
• Consistently describes interdisciplinary, interagency, and intragency communication and coordination of services as per agency guidelines.

1.4 4%

Contributes to program effectiveness as evidenced by:

• Demonstrating understanding of the interdisciplinary team approach and continuum of care in accordance with the home health mission.
• Incorporating recommendations and goals of other disciplines and patient/family into nursing visits.
• Demonstrating willingness and ability to accommodate agency needs in order to provide optimum patient care.
• Accepting constructive criticism as evidenced by implementation of suggested actions for improved performance.
• Promoting change and being proactive in suggesting ideas and new ways of doing things.
• Demonstrating ability to prioritize and enhance services during fluctuating patient census.

1.5      5%   Provides practical clinical experience and guidance to field clinicians to include orientation of new clinicians as evidenced by:

• Demonstrates process for SOC, ROC, Recert, Discharge and routine visits to clinicians during the orientation process and observes employee’s ability to perform
• Observes clinical skills and patient interaction of new clinicians and provides feedback to the clinician.
• Works with clinicians to review application of clinical protocols and programs
• Reviews orientation information with new clinicians to determine the clinician’s level of understanding and re-educate as necessary
• Collaborates with Field Clinical Manager weekly to review new hire progress and address deficiencies

2.0 20% PRODUCTIVITY/USE OF TIME:

2.1 10%

Organizes and performs work effectively and efficiently as evidenced by:

• Participating in continuous performance improvement and completing all required educational programs for the Agency and profession.
• Recognizing and performing duties in an independent manner.
• Accepting personal responsibility for the completion and quality of work outcomes.
• Meeting assigned deadlines.
• Meeting productivity expectations.
• Maintaining a clean and safe environment.

2.2 10%

Maintains and adjusts schedule to enhance team performance as evidenced by:

• Reporting to work on time and returning promptly from errands, breaks, and meals.
• Managing personal work schedule and time off to promote smooth agency operations.
• Assisting other team members to ensure completion of all work assignments.
• Demonstrating flexibility with changing workload/assignments.

3.0 25% TEAM WORK:

3.1 25%

Demonstrates positive interpersonal relations in dealing with all members of the team (i.e. co-workers, supervisors, physicians, etc.) as evidenced by:

• Communicating in a positive and productive manner.
• Demonstrating respect for team members.
• Managing stress and personal feelings without a negative impact on the team.
• Maintaining positive attitude about assignments and team members.
• Promoting professional / personal growth of co-workers by sharing knowledge and resources.
• Working collaboratively and cooperating with other agency employees.

4.0 25% MISSION, VISION, VALUES:

4.1 15%

Maintains and promotes customer satisfaction.

• Responding to all customers in a courteous, sensitive and respectful manner.
• Abiding by the confidentiality and ethics policies of Well Care Home Health.
• Participates in community outreach activities that promotes goals and objectives of the agency.

4.2 10%

Continuously and effectively demonstrates customer service standards of courtesy, efficiency, and presentation as evidenced by:

• Practicing personal cost containment by responsible use of equipment, supplies, and resources.
• Completing the review period without a formal disciplinary action.*
• Presenting a clean and neat appearanc

Salary Range: $74,880-$81,883.72*

*This range reflects our commitment to attracting top talent and is based on market rates and individual qualifications.

JOB SUMMARY

The home health registered nurse uses the nursing process (assesses, plans,

implements, evaluates) to provide patient care in the home setting.  Provides

individualized patient care for patients in all developmental stages throughout the life span including:  Adult - 18-72 years, Geriatric - 72 + years, according to

established policies, procedures, guidelines and nursing standards of care. This

position is responsible for the care and case management of patients in all stages of life in their homes based on the nurse’s experience and competency evaluation.

PRIMARY JOB DUTIES

1.     Assesses, interprets, plans, implements and evaluates patients according to the patient’s age and diagnosis.

2.     Effectively and efficiently manages the care of a caseload of patients and coordinates care with a multidisciplinary team.

3.     Appropriately communicates information in accordance with agency policies and procedures and discipline specific guidelines.

4.     Contributes to program effectiveness.

5.     Organizes and performs work effectively and efficiently.

6.     Maintains and adjusts schedule to enhance agency performance.

7.     Demonstrates a daily commitment to the values of the agency.

8.     Demonstrates positive interpersonal relations in dealing with all members of the agency.

9.     Maintains and promotes customer satisfaction.

10.   Effectively demonstrates the mission, vision, and values of the Agency on a

        daily basis.

JOB SPECIFICATIONS

  1.    Education:  Graduate of an accredited or approved school of nursing, either an AD, Diploma, or BSN program.

  2.    Licensure / Certifications:  Current license to practice professional nursing in the State in which providing care (NC/SC).  CPR certification required.

  3.    Experience:  One year RN experience and a total of 2 or more years clinical experience is required.  Supplemental experience may include experience as LPN, CNA, military medic, EMT or related experience.  Home health experience preferred. Less than 1 year RN experience requires 1 year of clinical experience as LPN (Internal use only).  Therapy Assistants (PTA, OTA) with 1 year of Home Health experience and at least 6 months RN experience (internal use only).

  4.    Essential Technical / Motor Skills:  Hand/eye coordination in order to give injections, use computer, etc.  Must be able to communicate and be literate in the English language.  Able to manipulate patient care equipment, to properly transfer and guard patients.

  5.    Interpersonal Skills:  Ability to develop positive interaction with patients, patients’ families, physicians and staff in order to effectively care for the patients.

  6.    Essential Physical Requirements:  Ability to transfer and/or maneuver objects weighing at least 50 pounds in the assessment and implementation of patient care.  Requires frequent pushing, moving, lifting of patients.  Positioning of patients, giving patients baths and ambulating patients expending much physical effort.  Occasionally requires reaching overhead, stair climbing and fine motor manipulation.

  7.    Essential Mental Abilities:  Must be able to assess a patient’s condition, formulate a plan of care, select appropriate interventions, evaluate patient’s response to care/treatment, and to explain/teach patients about their condition/recovery.  Requires higher level of mental faculties accompanied by short-and long-term memory.  Able to prioritize duties, learn new skills and techniques in patient care.  Able to learn and use supportive services.

  8.    Essential Sensory Requirements:  Ability to visually assess patients and to utilize sight to implement and evaluate plan of care (changing dressings, starting IVs, regulating IV’s, maintain equipment as to readouts, etc.).  Utilize hearing to auscultate lung sounds, bowel sounds, hear alarms, and effectively communicate with patients, families, physician, and staff.

  9.    Exposure to Hazards:  Noise, exposure to blood borne pathogens and body fluids, infectious diseases, and needle puncture wounds.  May be exposed to dangerous animals and traffic hazards while home visiting.  May encounter patients and other situations which present a potential threat to personal safety.  May encounter temperature changes and weather extremes.

10.    Hours of Work:  Variable Monday - Friday, weekends and holidays as needed.  Flexible schedule to accommodate staffing needs.

11.    Population Served:  Adolescents, adults, geriatrics, and pediatrics.

12.      Must have a valid North Carolina driver’s license and an operational vehicle.

Salary Range: $74,880-$81,883.72*

*This range reflects our commitment to attracting top talent and is based on market rates and individual qualifications.

JOB SUMMARY

The home health registered nurse uses the nursing process (assesses, plans,

implements, evaluates) to provide patient care in the home setting.  Provides

individualized patient care for patients in all developmental stages throughout the life span including:  Adult - 18-72 years, Geriatric - 72 + years, according to

established policies, procedures, guidelines and nursing standards of care. This

position is responsible for the care and case management of patients in all stages of life in their homes based on the nurse’s experience and competency evaluation.

PRIMARY JOB DUTIES

1.     Assesses, interprets, plans, implements and evaluates patients according to the patient’s age and diagnosis.

2.     Effectively and efficiently manages the care of a caseload of patients and coordinates care with a multidisciplinary team.

3.     Appropriately communicates information in accordance with agency policies and procedures and discipline specific guidelines.

4.     Contributes to program effectiveness.

5.     Organizes and performs work effectively and efficiently.

6.     Maintains and adjusts schedule to enhance agency performance.

7.     Demonstrates a daily commitment to the values of the agency.

8.     Demonstrates positive interpersonal relations in dealing with all members of the agency.

9.     Maintains and promotes customer satisfaction.

10.   Effectively demonstrates the mission, vision, and values of the Agency on a

        daily basis.

JOB SPECIFICATIONS

  1.    Education:  Graduate of an accredited or approved school of nursing, either an AD, Diploma, or BSN program.

  2.    Licensure / Certifications:  Current license to practice professional nursing in the State in which providing care (NC/SC).  CPR certification required.

  3.    Experience:  One year RN experience and a total of 2 or more years clinical experience is required.  Supplemental experience may include experience as LPN, CNA, military medic, EMT or related experience.  Home health experience preferred. Less than 1 year RN experience requires 1 year of clinical experience as LPN (Internal use only).  Therapy Assistants (PTA, OTA) with 1 year of Home Health experience and at least 6 months RN experience (internal use only).

  4.    Essential Technical / Motor Skills:  Hand/eye coordination in order to give injections, use computer, etc.  Must be able to communicate and be literate in the English language.  Able to manipulate patient care equipment, to properly transfer and guard patients.

  5.    Interpersonal Skills:  Ability to develop positive interaction with patients, patients’ families, physicians and staff in order to effectively care for the patients.

  6.    Essential Physical Requirements:  Ability to transfer and/or maneuver objects weighing at least 50 pounds in the assessment and implementation of patient care.  Requires frequent pushing, moving, lifting of patients.  Positioning of patients, giving patients baths and ambulating patients expending much physical effort.  Occasionally requires reaching overhead, stair climbing and fine motor manipulation.

  7.    Essential Mental Abilities:  Must be able to assess a patient’s condition, formulate a plan of care, select appropriate interventions, evaluate patient’s response to care/treatment, and to explain/teach patients about their condition/recovery.  Requires higher level of mental faculties accompanied by short-and long-term memory.  Able to prioritize duties, learn new skills and techniques in patient care.  Able to learn and use supportive services.

  8.    Essential Sensory Requirements:  Ability to visually assess patients and to utilize sight to implement and evaluate plan of care (changing dressings, starting IVs, regulating IV’s, maintain equipment as to readouts, etc.).  Utilize hearing to auscultate lung sounds, bowel sounds, hear alarms, and effectively communicate with patients, families, physician, and staff.

  9.    Exposure to Hazards:  Noise, exposure to blood borne pathogens and body fluids, infectious diseases, and needle puncture wounds.  May be exposed to dangerous animals and traffic hazards while home visiting.  May encounter patients and other situations which present a potential threat to personal safety.  May encounter temperature changes and weather extremes.

10.    Hours of Work:  Variable Monday - Friday, weekends and holidays as needed.  Flexible schedule to accommodate staffing needs.

11.    Population Served:  Adolescents, adults, geriatrics, and pediatrics.

12.      Must have a valid North Carolina driver’s license and an operational vehicle.

Sr. Product Manager

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Sr. Product Manager on our Health Solutions team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.

As a Sr. Product Manager, you will provide analytical
oversight of the portfolio lifecycle and target markets for the Credentialing
Product Portfolio. This includes assessing and evaluating new opportunities and
markets for growth to support go-to-market planning and execution. Inform
product vision through analysis, execution, and implementation. Actively work with business
development, sales, and marketing teams on strategic initiatives and and
cross-functional alignment.

RESPONSIBILITIES:

Portfolio Analysis & Market Assessment

• Evaluate new markets for the AMA's credentialing business, inclusive of developing business and financial models along with supporting companion strategies for product development and launch.
• Lead defined product team efforts focusing on new data acquisition and credentials verification of non-physician clinician types to support credentialing offerings, developing business cases when appropriate.
• In conjunction with leadership and product and business development team, contribute to the development and enhancement of a multi-year product roadmap and build consensus and enthusiasm among stakeholders.
• Facilitate development of an innovation pipeline utilizing deep understanding of emerging trends in the health care marketplace to support innovation and inform positioning of AMA credentialing solutions for growth in evolving markets.
• Analyze and recommend approaches for maximizing market share and contribution margins in existing markets.
• Work with leaders across AMA (e.g., IT, Legal, Finance, and Advocacy) to support alignment of intiatives with technical capabilities, economic models and legal and compliance requirements.

Industry Analysis

• Stay current on industry trends, accreditation standards, regulations and customer needs and behaviors associated with the Credentialing Solutions Portfolio.
• Source third-party market research and analysis, as needed, working procurement to define needs and source market research and analysis work, including customer research, market analysis and competitor analysis.
• Produce analytical and product-focused presentations for both internal and external audiences.

• Collaborate with Account Management and Marketing to deliver value messaging linked to the targeted markets and segments.
• Provide key inputs to enable marketing to develop Sales Enablement and Channel Enablement materials aligned to the new solutions' value propositions. Manage creation of and ensure quality of product artifacts. Align product and go-to-market planning and execution.
  

May include other responsibilities as assigned

REQUIREMENTS:

1. Bachelor's degree in business, economics, engineering, or related field required; MBA preferred.
2. 7+ years of health care-focused experience in new product development and/or health care data industry.
3. 5+ years of demonstrated experience supporting strategic growth initiatives.
4. Strong business acumen to develop and communicate recommendations to leadership.
5. Excellent data synthesis and financial modeling skills to critically analyze and interpret market research and other data, to inform the development of business cases and plans.
6. Familiarity with emerging technologies and solutions.
7. Interpersonal skills and temperament to work collaboratively and cooperatively in a matrixed and complicated environment.
8. Strong oral and written communications skills; able to express complex business concepts effectively. Strong presentation skills required to evangelize products in the marketplace.
9. Proactively initiates, develops and maintains effective working relationships with internal and external team members to achieve results. Works well with people from different disciplines with varying degrees of technical experience and can effectively inform a team toward a direction or recommendation based on data and insights.
10. Able to cultivate and sustain working relationships with executives at key clients, industry influencers, and other collaborators.
11. Some travel involved.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

This role is an exempt position, and the salary range for this position is $119,074-$157,855. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation
starts with our people. We foster an inclusive, people-first culture where
every employee is empowered to perform at their best. Together, we advance
meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Sr. Manager Customer Success on our Marketing and Membership Experience team. This is a hybrid position reporting into our Chicago, IL office, requiring 2 days a week in the office.

This role manages the post-sale customer experience for group
membership institutions using MMX educational product. Responsible for
maximizing enablement, retention and ROI, while positioning Customer Success as
a differentiating attribute of AMA's educational products and brand. This role
oversees a team of Customer Success Managers, builds scalable systems to drive
engagement and institutional growth, and partners across internal teams to
deliver best-in-class customer experiences.

RESPONSIBILITIES:

Customer Success Framework and Operations

• Develop and continuously refine the Customer Success Playbook, including onboarding arc, product user training materials, communication templates, and outcome-aligned product guidance.
• Align service models to account segments and growth opportunities to optimize customer engagement.
• Assign accounts to Customer Success Managers based on account segment, product scope, and resource capacity.
• Identify and implement opportunities to streamline, digitize, and automate customer engagement with MMX education products to create efficiencies and evolve customer interactions within the learning environment.
• Develop business cases to integrate or invest in technologies that support customer scale.
• Coordinate cross-functional collaboration to enhance the post-sale customer journey.
• Identify and monitor key ROI metrics internally and on behalf of subscribers.

Customer Engagement Oversight

• Establish and operationalize a system for gathering and applying customer feedback across the engagement lifecycle.
• Determine frequency, audience, distribution channel and approach for applying results and sharing findings with relevant stakeholders.
• Partner with the Content and Communication team to cultivate customer advocates and produce targeted engagement materials.
• Collaborate with Product Ops team to address usability issues, including login friction and system administration challenges.
• Facilitate advisory groups with key customers and stakeholders to inform product evolution and deepen engagement.
• Coach Customer Success Managers to proactively manage retention, analyze account risk, and execute data-driven retention plans.

Staff Development & Management

• Provide ongoing leadership, training and development, ongoing feedback, support and counsel. Develop individual performance goals and accountabilities.
• Analyze capacity and align resources to support team and individual goals.
• Recruit and train staff, developing strong expertise in product attributes, customer insights, and communication. Ensure team mastery of all core MMX education products.

May include other responsibilities as assigned

REQUIREMENTS:

1. Analytical, goal-oriented, and creative with excellent communication skills (written and verbal) and ability to excel in a matrixed environment.
2. Bachelor's degree in business, communications, healthcare administration or related field required, Master's degree preferred.
3. 7+ years of account management and customer relationship experience with segmented customers across multiple products required.
4. 3+ years of people management experience required.
5. Previous experience managing customers in a healthcare-related context preferred.
6. Proven critical thinking skills with ability to identify and address root causes of recurring issues. Success in facilitating strong customer relationships and resolving issues to retain customers and increase loyalty.
7. Proven ability to organize and prioritize while managing multiple projects/programs simultaneously in fast paced environment.
8. Strong external presence to communicate with customers and stakeholders.
9. Familiarity with learning management systems, online education programs, and accreditation standards strongly preferred, particularly in a medical setting.
10. Some travel is required.

This role is an exempt position, and the salary range for this position is $102,816- $136,017. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION