Information Technology Jobs in Devon, PA

Human Resources Generalist

Our client in Newtown Square, PA is looking to add a Human Resources Generalist to their team. The Human Resources Generalist is responsible for performing all aspects of general Human Resource operations in accordance with company policies and procedures, as well as provide support to the Director of Human Resources in the benefits administration, compensation, employee relations, payroll, recruiting and HRIS functions of the company.

This role will be required to be onsite 4 days per week – Monday through Thursday.

Responsibilities:

• Assists the Director of Human Resources as needed.
• Assists in the administration of all benefit programs including medical, dental, vision, life, disability, 401(k), and FMLA.
• Assists in the administration and compliance of all company policies and procedures.
• Assists as the backup resource for bi-weekly payroll administration and processing for multiple entities in ADP Workforce Now and ADP Run and other platforms.
• Enters new hire data as well as bi-weekly changes into the ADP’s HRIS system and complete verifications of employment.
• Assists in the communication of employee benefit plans.
• Assists as the backup resource for background checks, offer letters and employee onboarding.
• Handles employment-related inquiries from applicants, employees, and supervisors, referring to complex and/or sensitive matters to the appropriate staff.
• Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
• Assists in special projects as needed.
• Assist with the onboarding process of new hires and offboarding for separations.
• Performs other duties as assigned.

Qualifications

• Bachelor’s’ degree in Business, Human Resources, or related field.
• At least one year of HR Generalist experience.
• Knowledge of ADP Workforce Now & ADP Time & Attendance systems required.
• Knowledge of ADP Run preferred.
• SHRM-CP or PHR certification preferred.
• Excellent verbal and written communication skills.
• Ability to work with others as part of a team as well as to work independently.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks effectively.
• Ability to act with integrity, professionalism, and ability to maintain confidentiality.
• Thorough knowledge of employment-related laws and regulations.
• Proficient with Microsoft Office Suite or related software.
• Proficiency with or the ability to quickly learn the organization’s payroll and other software applications.

Juno is an Equal Opportunity Employer that provides equal opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, genetic predisposition or carrier status, or any other characteristic protected by federal, state or local law. The Company is committed to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. It’s expected that all employees are aware of this policy and that they create an environment that’s sensitive and respectful to all individuals.

Are you ready to embark on an exciting journey where your talents are valued, and your potential is limitless? At Deerfield, we believe in fostering a culture of excellence, where every team member is empowered to make a difference and contribute to our collective success.

Deerfield Group is a full-service, integrated marketing, advertising, and communications agency focused on crafting stories that matter and bridging meaningful connections to improve human health. With services spanning omnichannel marketing, insights, creative, digital, media, print, public relations, and analytics, Deerfield is a true Agency of Brand, purpose-built to scale with healthcare companies and brands, whether providing expert consultation, strategic execution, or serving as agency of record. Deerfield Group services are rooted in the science of storytelling and powered by technology to ensure a focused strategy, optimized execution, and tangible outcomes. The company's team of industry leaders and specialists have deep experience working at every stage of a brand's life cycle to partner with executives and marketers to effectively market and deliver products to the patients who need them.

Deerfield Group is built to serve and designed to deliver.

We are seeking a dynamic, seasoned Communications Senior Account Executive (SAE) with a strong background in life science and healthcare PR agency experience to join our client service team. This position can be located remotely or based out of our office in Conshohocken, PA.

The Senior Account Executive (SAE) is a seasoned communications strategist and client counselor with life science PR agency experience, responsible for directing day-to-day account activities and partnering with a multidisciplinary team to execute integrated campaigns. With a strong understanding of the pharmaceutical and healthcare landscape, this person will manage a wide range of projects and apply their innate curiosity to translate complex science into compelling narratives. This encompasses delivering strategic counsel and execution across multiple dynamic focus areas, including: corporate and product communications, brand positioning, digital and content strategy, and public affairs. Furthermore, you will help navigate key scientific data milestones and product launches, while driving internal communications, executive visibility, advocacy relations, and patient and HCP engagement. Utilizing exceptional organizational and communication skills, the SAE excels at understanding client needs, driving cross-functional collaboration, and delivering high-quality materials. By shaping the stories and strategies that build value, you will play a direct role in helping clients advance their vital missions.

Job Responsibilities

Strategic Account & Client Management

• Serve as a trusted day-to-day client contact, managing communications, responding to inquiries, and leading client meetings and interactions.
• Anticipate client needs, identify strategic opportunities, and provide actionable, proactive counsel under the guidance of senior leadership.
• Manage multifaceted projects and timelines simultaneously, delivering stellar service and a consistent, high-quality client experience.
• Develop and maintain a deep knowledge of our clients' business, pipeline developments, the broader healthcare industry, and emerging areas of science.

Scientific Storytelling & Content Development

• Translate complex scientific concepts into compelling content tailored for various audiences.
• Write, edit, and refine a diverse range of materials, including press releases, messaging frameworks, website and social media content, blog articles, backgrounders, and presentations.
• Liaise directly with internal designers, medical illustrators, and team leads to visually bring science stories to life.
• Compile insightful research, internal scientific briefs for client kick-offs, and comprehensive client results reports.

Media Relations & Strategy

• Draft and execute comprehensive media strategies, build targeted media lists, and conduct proactive pitching to top-tier, trade, and local media.
• Draft and/or revise press releases to maximize the impact of client announcements, milestones, and achievements.
• Prepare expert spokespeople by developing briefing backgrounders and arranging/scheduling media interviews.
• Monitor, read, and digest all new and traditional media coverage surrounding client companies and their competitors.
• Respond directly to reporters' information requests and facilitate smooth media interactions.

Team Mentorship & Leadership

• Mentor and support junior staff, including Interns and Account Executives.
• Provide clear guidance and constructive feedback, fostering professional growth while actively refining work before client or agency review.
• Partner with all levels of the team to brainstorm creative strategies and disseminate engaging content.
• Embrace our collaborative environment by stepping in to support team members and overall firm initiatives as needed.

Skills and Experience

• 3+ years of healthcare PR agency experience required
• Bachelor’s degree in related field, or equivalent related experience
• Passion for work in the biotech, health tech or science industries with an innate curiosity about science, technology and the world around you
• Demonstrated ability to “think big” developing new ideas to deliver and delight both our clients and colleagues
• Strong attention to detail while managing projects for multiple accounts with tight deadlines
• Experience in corporate communications, science communications, and/or investor relations a plus
• Excellent written and professional interpersonal communications skills
• Strong organizational skills and ability to work on multiple projects with a high attention to detail
• Strong research and writing skills
• Proficient in Microsoft office products and Google applications; comfortable using various business productivity apps (Spaces, Google Meet, Zoom)

At Deerfield, we are dedicated to building a diverse, inclusive, and authentic work environment, so if this role and our culture excite you, we encourage you to apply even if you do not have the exact experience or meet all of the requirements outlined in this job posting. Our HR team will review your resume and experience to see if you align at a different level or possibly better align to other open positions.

Deerfield is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

• Build Lasting Relationships: Connect with clients and their pets, becoming their trusted partner in a pet's lifelong health.
• Practice Your Best Medicine: From diagnosis to treatment, you'll lead patient care with the freedom to uphold the highest standards.
• Educate and Empower: Clearly communicate findings and treatment plans, empowering clients to make informed decisions.
• Collaborate and Grow: Work alongside a supportive paraprofessional team, contributing to a positive hospital culture.

• Doctor of Veterinary Medicine (DVM) degree.
• A valid state license and in good standing to practice.
• A collaborative spirit and a dedication to practicing the highest standard of medicine.
• Excellent communication skills with a positive, friendly attitude.

As part of the Mission Pet Health family, you get the autonomy of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Competitive base salary and a monthly production bonus with no negative accrual.

Comprehensive coverage including Health, Dental, Vision, and more, plus Maternity Leave and 24/7 TeleDoc access.

Plan for your future with a 401k featuring a generous company match, plus Long & Short-Term Disability insurance for peace of mind.

Receive a yearly CE allowance with dedicated paid days off. Grow with leadership tracks and structured mentorship.

Tap into a nationwide community of over 20,000 veterinary professionals for collaboration and to explore your unique interests.

Company-paid Professional Liability Coverage, so you can focus on what you do best: practicing great medicine.

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at .

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

Project Manager: CMMC Enclave Build & Multi-Business Rollout

(Azure + Microsoft Security | 3rd Party Managed Services)

Project duration: 6–9-months

Philadelphia, PA

Summary:

We are seeking a contract Project Manager to lead a high-visibility IT infrastructure and cybersecurity initiative to build a secure CMMC-aligned enclave in Azure and enable multiple businesses to onboard and operate within the environment to support third-party certification readiness.

The enclave’s infrastructure and security services are delivered and operated by an outsourced managed services provider (MSP/MSSP). This role will manage execution across internal stakeholders and the MSP/MSSP, ensuring delivery is aligned to technical requirements, compliance expectations, timelines, and audit-ready documentation.

Key Responsibilities

• Lead end-to-end project execution for the expanded design, build, and rollout of a secure Azure-based CMMC enclave, supporting multiple business entities.
• Serve as the primary project manager coordinating across IT/Security stakeholders, business units, and the MSP delivering the environment.
• Develop and maintain the integrated project plan, timeline, milestones, and RAID log (risks/actions/issues/decisions).
• Manage vendor/MSP&MSSP delivery including scope alignment, execution tracking, dependencies, deliverable acceptance, and issue escalation.
• Establish clear scope boundaries between the enclave “core baseline” (shared services) and business-specific customization requirements.
• Coordinate technical implementation and readiness activities delivered through the MSP, including:
• Azure landing zone / subscription structure, segmentation, and governance
• Network design and isolation (hub/spoke, routing, connectivity, firewalling)
• Identity and access management using Entra ID (Azure AD), MFA, RBAC, Conditional Access
• Endpoint management and hardening using Intune and Defender for Endpoint
• Security posture management and compliance monitoring using Microsoft Defender for Cloud
• Centralized logging/monitoring using Microsoft Sentinel (SIEM), Log Analytics, alerting
• Key management / secrets / encryption (Key Vault, encryption at rest/in transit)
• Backup/recovery strategy, retention planning, and operational support readiness
• Drive creation of a repeatable multi-business onboarding framework, including intake, standard configurations, variation handling, and validation.
• Partner with Cybersecurity and compliance stakeholders to translate CMMC/NIST expectations into actionable work packages and measurable deliverables.
• Ensure operational processes are defined and adopted for the enclave, including access provisioning, change control, incident response coordination, and escalation paths.
• Drive documentation and audit readiness: policies, SOPs, control narratives, diagrams, and proof of operation (with evidence gathered from both internal teams and the MSP).
• Coordinate testing, validation, cutover planning, and go-live readiness; ensure post-launch stabilization (“hypercare”) and transition to steady-state operations.
• Provide clear stakeholder communications and executive-level status reporting, proactively surfacing risks, schedule threats, and mitigation options.
• Process and track one-time and re-occurring project invoices against the budget. Develop, manage, and maintain the operating cost model for each of the included businesses.

Required Skills & Experience

• 7+ years of IT project/program management experience, including technical infrastructure and security programs.
• Demonstrated success managing delivery through third-party vendors / managed service providers, including milestone tracking, SLA/OLA alignment, escalation, and deliverable acceptance.
• Proven track record delivering complex, cross-functional initiatives involving infrastructure, identity, networking, and cybersecurity.
• Strong familiarity with Azure and Microsoft security ecosystem, including:
• Azure core services and governance concepts
• Entra ID (Azure AD), MFA, Conditional Access, RBAC
• Microsoft Defender (Endpoint and Cloud)
• Intune device management and compliance
• Microsoft Sentinel (SIEM) and Log Analytics
• Working understanding of compliance-driven delivery and audit readiness (experience with CMMC, NIST 800-171, or similar frameworks strongly preferred).
• Ability to manage multiple stakeholders and onboard multiple business units with varying requirements and timelines.
• Strong documentation discipline and ability to drive teams (including vendors) to produce assessor-ready evidence.
• Excellent communication and leadership skills—comfortable working with executives, engineers, auditors/assessors, and vendor leadership.
• Tools proficiency: MS Project / Smartsheet / Jira/ SharePoint, Visio (or similar).

Preferred Qualifications

• Experience supporting environments for CMMC Level 2 readiness and/or NIST SP 800-171 implementation programs.
• Strong knowledge of secure networking concepts (segmentation, private connectivity, firewalling, zero trust).
• Experience coordinating third-party assessment readiness activities (mock audits, evidence walkthroughs, remediation plans).
• Certifications: PMP, CISSP, CISM, Azure certs (AZ-104/AZ-305/SC-100).

Software Methods is seeking a Senior Business Analyst for a 24+ month contract opportunity at our client in the King of Prussia, PA area. This is a hybrid opportunity with occasional onsite visits needed.

This role requires a detail-oriented, self-motivated individual who can manage multiple tasks, meet tight deadlines, and navigate complex stakeholder environments. You will work closely with business users, project teams, and external vendors, ensuring clear and actionable business analysis documentation is produced while maintaining focus and quality under pressure.

You’ll be responsible for gathering, documenting, and improving business processes while acting as a liaison between the business, technical teams, and project stakeholders. You will play an integral role in driving the project’s success by delivering precise and detailed work across a variety of tasks in an agile environment. Additionally, you will be tracking and documenting changes to functional and business specifications and requirements to meet project milestones.

Responsibilities:

• Collaborate with business users to deeply understand their processes and requirements
• Analyze and document "As-Is" and "To-Be" processes, ensuring accuracy and clarity
• Identify application dependencies and areas for process improvement, providing actionable recommendations
• Gather and document detailed business requirements, ensuring they meet stakeholder needs and align with project goals
• Create process flows, use cases, and detailed requirements documents using best practices
• Maintain an organized backlog in Agile methodology, ensuring requirements are well-defined and prioritized
• Do you have any academic or professional experience working with regression models or other statistical models?
• Act as the business liaison between the project teams, stakeholders, and vendors
• Facilitate meetings, providing clear documentation and tracking meeting notes
• Support project managers in gathering insights and user experience data to inform project decisions
• Manage and track change requests, ensuring timely resolution and completion of tasks
• Support the team in delivering current deliverables on time, stepping in when needed to assist with tasks
• Engage with clients to understand their business systems, document feedback, and ensure satisfaction levels are maintained
• Track and resolve client issues, providing recommendations for future improvements and efficiencies
• Develop and update project documentation, including requirements, use cases, process diagrams, traceability matrices, data dictionaries, and business rules
• Assist in the creation of training materials and support the team in understanding business requirements
• Stay focused and organized while managing competing priorities in a fast-paced environment
• Maintain a positive, solution-driven approach while working with a diverse group of stakeholders and personalities
• Proactively learn new concepts and share knowledge with team members to foster collaboration.

Required:

• Proven experience gathering, analyzing, and documenting business requirements, including process mapping (Visio or equivalent)
• Experience with both Agile and Waterfall methodologies and delivering business analysis in these environments
• Strong understanding of business systems, data flows, and software requirements design
• Academic or professional experience working with regression models or other statistical models
• Ability to manage multiple tasks and priorities simultaneously while ensuring high attention to detail
• Experience with version control, requirement traceability, and best practices in documentation
• Strong problem-solving skills with the ability to manage difficult stakeholders and resolve conflicts effectively
• Excellent written and verbal communication skills, capable of presenting complex information clearly to diverse audiences
• Experience working on cross-functional teams in a matrixed environment, interacting with both technical and business stakeholders
• Ability to lead meetings independently and document detailed meeting notes and action items
• Highly motivated and proactive, with the ability to work independently and take ownership of tasks
• Willingness to learn new tools, processes, and technologies, and share knowledge with the team
• B.S. degree in Computer Science, Management Information Systems, Business Administration, or equivalent experience.

Preferred:

• Familiarity with data inputs and outputs related to complex systems
• Experience using JIRA and Confluence for tracking and documenting project tasks
• Experience with reporting requirements and tools like Tableau or Alteryx
• IIBA certification is a plus.

If this sounds like you, please contact us today!

Must be authorized to work in the U.S.!

No third parties.

In this role, you will report to the Area Manager and will work closely with the Avantor's Advanced Laboratory Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.

Location: Collegeville, PA

Shift: Monday-Friday 7:00 am -3:30 pm

Pay Range: $20.00/hr. - $22.00/hr.

Benefits:

• Health and Wellness: Medical, Dental, Vision, and Wellness programs

• Time Off: Paid Time Off (PTO), Company-paid holidays, Choice holidays, etc.

• Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount

• Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto, and home insurance

• Recognition: Celebrate your peers and earn points to redeem for gifts and products

What we're looking for

Education:

• High school diploma or GED required

Experience:

• Minimum 2 years in customer service, inventory replenishment, or material handling required

• 1-2 years of experience in a laboratory environment or familiarity with lab processes and procedures preferred

Technical Skills:

• Knowledge of SAP, Oracle, Power BI, and other inventory management systems.

• Proficient in digital tools and systems, including IM, SAP, and Microsoft Excel.

• Comfortable navigating and troubleshooting handheld technology in fast-paced environments.

Additional Requirements:

• Strong attention to detail and accuracy in all tasks.

• Highly organized, dependable, and able to work effectively in a team-oriented environment.

• Capable of standing for extended periods and lifting up to 50 lbs.

• Previous experience working in a GMPregulated facility.

How you will thrive and create an impact

Avantor's Advanced Laboratory Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support.

The Inventory Technician is responsible for performing routine tasks at a customer site to support inventory management and operational efficiency. This role involves handling consumables, chemicals, samples, and other materials while ensuring compliance and regulatory requirements.

In this role you will:

• Facilitate orders for consumable lab inventory replenishment and ensure timely restocking at point-of-use locations.

• Receive and process inbound shipments from carriers such as UPS, FedEx, and others.

• Manage and maintain customer stockroom inventory, including daily replenishment across the site.

• Handle chemicals and hazardous materials in compliance with safety protocols and regulatory standards.

• Maintain and inspect safety stations to ensure readiness and compliance.

• Perform basic shipping duties and support production packaging, cylinder delivery/pickup, waste disposal, and glass washing.

• Utilize handheld devices (e.g., palm scanners/readers) and computer systems (Avantor and customer platforms) for accurate inventory tracking and reporting.

• Update and maintain Standard Operating Procedures (SOPs) and ensure adherence to established processes.

• Conduct inventory control activities including:Monitoring slow-moving and obsolete stock; Performing cycle counts and annual physical inventories; Generating inventory reports and customer metrics

• Coordinate schedules with team members to ensure coverage and workflow continuity.

• Demonstrate flexibility in daily tasks and collaborate effectively with colleagues to meet operational needs.

• Provide excellent customer service with a positive, professional attitude and act as a liaison for inventory-related inquiries.

• Perform other duties as assigned to support site operations and customer satisfaction.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Know Your Rights poster.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.

Position: Account Manager

Location: Malvern, PA (4 days a week on-site)

Permanent role

Overview

We are seeking a highly driven, sales-focused Senior Account Manager to lead and grow client relationships while managing high-volume IT contract hiring programs. This role combines new business development, account growth, and operational delivery, serving as a trusted advisor to clients while driving revenue, expansion, and hiring performance. The ideal candidate brings a strong background in IT staffing sales, account management, and workforce solutions, with a proven ability to grow accounts and deliver measurable business results.

Key Responsibilities

• Own and grow enterprise and mid-market client accounts, driving revenue through strategic account development and expansion.
• Serve as a trusted advisor and primary client contact, delivering consultative workforce solutions for IT contractor hiring.
• Lead end-to-end client engagement, from sales discovery and requirement qualification to hiring delivery and ongoing account management.
• Drive high-volume, transactional IT contract hiring, ensuring speed, quality, and fulfillment performance.
• Identify and execute new business opportunities, including upsell and cross-sell of staffing and workforce solutions.
• Develop and manage account growth strategies, including penetration plans, pipeline development, and revenue forecasting.
• Partner with recruiting teams to optimize delivery, improve submission quality, and increase fill ratios.
• Maintain executive-level client communication, including QBRs, performance reviews, and strategic planning sessions.
• Track, analyze, and report on key performance metrics, hiring KPIs, and revenue targets.
• Prepare and deliver sales presentations, proposals, and account performance reports.
• Proactively manage escalations, risks, and client challenges to ensure high client satisfaction and retention.

Qualifications

• 8+ years of experience in IT staffing sales, account management, workforce solutions, or recruiting operations, with a strong emphasis on client acquisition and revenue growth.
• Proven success managing enterprise accounts and high-volume IT contract hiring programs.
• Demonstrated ability to close new business and expand existing accounts.
• Strong consultative selling skills, including needs discovery, solution positioning, and negotiation.
• Experience qualifying technical hiring requirements and managing large hiring pipelines.
• Highly analytical, with experience managing sales metrics, KPIs, forecasting, and reporting.
• Exceptional communication, presentation, and stakeholder management skills.
• Ability to operate effectively in fast-paced, performance-driven environments.

About ConnectUs

ConnectUs is a leader in Managed Mobility Services, helping organizations simplify mobile device management at scale. From procurement and kitting to deployment, MDM configuration, and full lifecycle support, we take the complexity out of mobility so our customers can focus on growth. Since 2014, ConnectUs has deployed over 3 million devices and helped clients save more than $1 Billion by reducing friction, improving uptime, and enabling connected workforces.

Role Overview

The Account Manager – Customer Growth & Retention plays a dual role:

• Manage and grow assigned active accounts to ensure long-term satisfaction and continuous value.
• Proactively re-engage existing customers who have not purchased in 60+ days, identifying new opportunities to provide value through device lifecycle services, accessories, MDM, and support solutions.

This role is ideal for someone who thrives in both relationship management and outbound customer engagement. You will be responsible for deepening customer partnerships, uncovering new needs, and driving incremental revenue through upselling and cross-selling.

Key Responsibilities Account Management & Customer Success

• Serve as the primary point of contact for assigned customers following initial onboarding.
• Build trusted relationships with client stakeholders and ensure ConnectUs continues to meet or exceed expectations.
• Conduct quarterly business reviews (QBRs) and regular check-ins to align solutions with evolving client goals.
• Monitor service performance, SLAs, and client satisfaction to ensure continued success.

Account Growth & Upselling

• Identify new revenue opportunities within existing accounts, including MDM services, accessories, buyback programs, and enhanced lifecycle support.
• Collaborate with internal sales and operations teams to prepare quotes, renewals, and proposals.
• Track upsell and cross-sell performance metrics and report on monthly growth outcomes.
• Support annual planning, budget cycles, and device refresh discussions to position ConnectUs for continued expansion within each client.

Dormant Account Re-Engagement

• Maintain a proactive outreach list of 10–20 existing customers who have not purchased within 60+ days.
• Conduct personalized outreach to re-engage these customers, share relevant service updates, and present new offerings.
• Identify reasons for inactivity and propose tailored solutions that address current pain points or budget considerations.
• Document all interactions and next steps in CRM (Copper/HubSpot) for visibility and accountability.

Service Delivery & Issue Resolution

• Oversee the performance of ConnectUs services across fulfillment, help desk, and repair workflows.
• Act as a client advocate and escalation point, ensuring issues are resolved promptly with cross-functional support.
• Coordinate with internal teams to ensure accuracy in asset tracking, device lifecycle management, and reporting.

Reporting & Insights

• Provide regular reports on account activity, growth opportunities, and re-engagement progress.
• Analyze trends in order volume, service usage, and renewal likelihood to inform targeted outreach strategies.
• Deliver insights that help customers reduce costs and optimize device operations.

Key Traits

• Proven ability to build trust and grow relationships with existing customers.
• Strong sense of ownership, accountability, and results orientation.
• Excellent communication and listening skills with a proactive approach.
• Comfort with outbound outreach and re-engagement activities.
• Organized, data-driven, and adept at using CRM tools.
• Passionate about helping customers succeed while achieving measurable revenue impact.

Performance Metrics

• Revenue growth from existing accounts
• Number of dormant accounts reactivated
• Upsell and cross-sell conversion rates
• Customer satisfaction (NPS, QBR feedback)
• Responsiveness and retention rate

• Manage daily logistics and warehouse operations to support production and distribution schedules
• Oversee inventory control processes and ensure accuracy across warehouse and ERP systems
• Coordinate inbound and outbound material movement, with minimal transportation-related activities
• Ensure compliance with regulatory, quality, and safety standards
• Partner cross-functionally with procurement, planning, quality, and manufacturing teams
• Utilize SAP to manage inventory transactions, logistics workflows, and reporting
  

• Bachelor’s degree in Supply Chain, Business, or a related field preferred
• 6+ years of overall logistics experience
• 4–6 years of hands-on experience in warehouse and distribution operations
• 4–6 years of SAP experience (required)
• Strong communication, organization, and problem-solving skills
• Experience in regulated industries such as pharmaceutical or biotechnology strongly preferred
  

Border Patrol Agent (BPA) Entry Level

NEW RECRUITMENT AND RETENTION INCENTIVES!

IMPORTANT NOTICE: Duty assignments available at the time of offer may include the Southwest Border, including prioritized locations.

U.S. Border Patrol determines duty assignments at the time of offer based on operational needs, which may or may not align with candidates' first-choice preferences. Relocation may be required.

DON'T FORGET TO CHECK OUT THE INCENTIVES – SEE SALARY SECTION BELOW

The U.S. Border Patrol (USBP) offers those interested in a career in law enforcement an opportunity to work with an elite team of highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission of protecting America.

If you seek an exciting and rewarding job that provides excellent pay, exceptional federal benefits, and job stability, now is the time to make your move. U.S. Border Patrol (USBP), within the U.S. Customs and Border Protection (CBP), is hiring immediately for these full-time, entry-level, career Law Enforcement Officer (LEO) opportunities.

Salary and Benefits

Annual Base Salary for newly appointed BPAs varies per grade, as follows:

GL-5/GL-7 $49,739 - $89,518 per year

Duty location impacts pay rates; locality pay for federal law enforcement is higher in some locations than others. A fully trained BPA may be eligible for up to an additional 25% of base pay per the BPA Pay Reform Act of 2014. This is a career ladder position with a grade level progression of GL-5, GL-7, GL-9, GS-11, and GS-12. You will be eligible for a promotion to the next higher grade level (without reapplying) once you successfully complete 52 weeks in each grade level.

Border Patrol Agents are eligible to select from an array of federal employment benefits that include health, dental and other insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan akin to a traditional ROTH 401(k) offering.

*Recruitment Incentive* Newly appointed Border Patrol Agents (as defined in 5 CFR 575.102 ) will be offered up to a $20,000 incentive. The first $10,000 will be paid upon successful completion of the Border Patrol Academy, with the remaining $10,000 awarded for accepting a prioritized location. Prioritized locations include Sierra Blanca, TX; Presidio, TX; Sanderson, TX; Comstock, TX; Lordsburg, NM; Freer, TX; Hebbronville, TX; Ajo, AZ.

*Retention Incentive* Newly appointed Border Patrol Agents may also qualify for up to $40,000 in additional incentives distributed over their first four years.

Duties and Responsibilities

As a BPA, you will be part of our 60,000+ workforce that strives to protect the American people by safeguarding our borders, deterring illicit activity, and enhancing the nation's economic prosperity. Being a BPA makes you a valuable member of the Federal Law Enforcement Officer (LEO) profession.

Typical assignments include:

• Detecting and questioning people suspected of violating immigration and custom laws and inspecting documents and possessions to determine citizenship or violations
• Preventing and apprehending undocumented noncitizens and smugglers of noncitizens at or near the borders by maintaining surveillance from covert positions to include using infrared scopes during night operations
• Interpreting and following tracks, marks, and other physical evidence of illegal entry of persons or contraband
• Performing farm checks, building checks, traffic checks, city patrols, and transportation checks
• Patrolling the international boundary and coastal waterways using a variety of government assets such as vehicles, horses, vessels, watercraft, off-road vehicles, ATVs, snowmobiles, and motorcycles for the accomplishment of the USBP Mission.

Qualifications

You qualify for the GL-5 grade level if you possess one of the following:

Experience: One (1) year of general work experience that demonstrates the ability to take charge, make sound decisions, and maintain composure in stressful situations; to learn regulations, methods, and techniques through classroom training and/or on-the-job instruction; and the ability to gather concise information through questioning, observation, and examination of documents and records; OR

Education Substitution: A bachelor's degree or successful completion of a full four-year course of study in any field leading to a bachelor's degree from an accredited college or university; OR

Combination of Experience and Education: A combination of general work experience AND successfully completed college education. This will be calculated using your resume and official or unofficial transcripts submitted with your application.

You qualify for the GL-7 grade level if you possess one of the following:

Experience: One year of specialized work experience that shows you have the skills necessary to:

• Make sound judgments and decisions in the use of firearms.
• Deal effectively with people in a courteous and tactful manner in connection with law enforcement matters.
• Analyze information rapidly and make prompt decisions where you will be expected to make arrests after the completion of required training and apply these skills in a law enforcement capacity such as criminal code enforcement, determining violations of laws, correctional or rehabilitation work involving criminal offenders, security, military, etc.

The above experience will be applied in connection with the following: Make arrests and exercise sound judgment in the use of firearms; deal effectively with people in a courteous manner in connection with law enforcement matters; analyze information rapidly and make prompt decisions; or develop and maintain contact with a network of informants.

Education Substitution for the GL-7 grade level: A bachelor's degree with superior academic achievement, which is based on (1) class standing, (2) grade-point average (i.e., GPA of 3.0 or higher out of a possible 4.0), or (3) honor society membership. Or will receive a bachelor's degree with Superior Academic Achievement. Or one full year of graduate-level education in a field of study related to law enforcement (e.g., criminal justice, homeland security, justice studies, law enforcement, courts and judicial systems, forensic technology, forensic psychology, or corrections and rehabilitation) from an accredited college or university; OR

A Combination of Experience and Education: This will be calculated using your resume and official or unofficial transcripts submitted with your application.

Note: If you have previous or current law enforcement or military law enforcement experience, you may qualify at the GL-9 and or GS-11 grade level. Please refer to the BPA GL-9 - 11 announcement.

Other Requirements

Citizenship: You must be a U.S. Citizen to apply for this position.

Residency: You must have had primary U.S. residency (includes protectorates as declared under international law) for at least three of the last five years.

Age Restriction: In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions. Candidates must be referred for selection to the Border Patrol Agent position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03. The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d).

Veterans' Preference: You may also be eligible for an excepted service Veterans Recruitment Appointment (VRA). The age restriction does not apply if you are Veterans' Preference eligible.

Formal Training: After you are hired, you will be detailed to the U.S. Border Patrol Academy in Artesia, New Mexico, for approximately six (6) months of intensive instruction in immigration and nationality laws, law enforcement and USBP-specific operations, driver training, physical techniques, firearms, and other courses. Border Patrol work requires the ability to speak and read Spanish, as well as English. Border Patrol Agents will be provided training to become proficient with the Spanish language at the Academy.

How to Apply:

Click the Apply button on this site. You will be linked to the CBP Talent Network registration page. For Position of Interest, select Border Patrol Agent, then complete the pre-screening questions.

You'll then receive a link(s) to the BPA Job Opening Announcements (JOAs) on USAJOBS, the federal government's official employment site, to complete your application. Be certain to review ALL details of the job opportunity announcement and follow all instructions in the application process, including items (resume, transcripts, etc.) to submit. You will be evaluated based on your resume, supporting documents, and the BPA Entrance Exam.

If you have questions about the application process, contact a recruiter through the U.S. Border Patrol page: /s/usbp.

As a subscriber to the CBP Talent Network, you'll receive monthly emails with information about webinars, career expos, and future opportunities with CBP.