Information Technology Jobs in Dedham, MA

Director, Cash Clearing Center of Excellence (CoE)

Insurance General Account Portfolios

Full-Time

Boston, MA or Springfield, MA

The Opportunity

We have an exciting transformational opportunity for a Director, Cash Clearing Center of Excellence (CoE), managing the end to end cash processing within the Insurance General Account Portfolios.

The position will report to the Investment Management Operations within Investment services. In this role, you will work with key stakeholders including affiliated and third-party asset managers, third-party administrative service providers, controllership organization, and the investment management leadership team. You will be expected to become the subject matter expert in cash services with full ownership and a thorough understanding of the end-to-end model. You must also have the ability to understand accounting requirements, at a high level, related to trade classifications and treatment of assets within Accounting Book of Record  and downstream reporting. You must also be able to analyze and present cash clearing account reconciliation metrics.

The team functions alongside other Centers of Excellence in Public, Privates, Mortgage Loans and Bank Loan Securities and has opportunities to contribute to the development of the Operations organization. This role offers an opportunity to be part of the team enabling administering over $250B of General Account (GA) portfolio operations end-to-end; through partnering with investment management, middle-office data management, and technology teams; actively monitoring exposures; managing risk; and managing a team of specialists. This leadership role will set direction for the team, contribute to the development of the vision, influence refinement of operating model and processes, and be a subject matter expert for operational matters. The Director plays a key role in the execution of projects to scale, automating and streamlining processes within the CoE. An additional critical responsibility is to manage resource planning and capacity analysis to utilize onshore and offshore teams to effectively deliver objectives for the CoE.

The Team

The team you will be managing is located across Boston, Springfield (MA).The team also includes a substantial offshore component.

Investment Operations extends from relentlessly focusing on stakeholder satisfaction, to accelerating the adoption of automated, digital transaction processing and self-service tools. To this end, the team leverages technology and data to both reshape investment operational support and deliver differentiated stakeholder experiences.

The Impact

• Lead direct teams to monitor cash positions within MassMutual’s investment and accounting book of record
• Enable the teams to provide seamless operational execution on third party and affiliated managers’ transactions, including cash reconciliations
• Participate in discussions with critical stakeholders and enablers, including Technology (ETX) to define operating model, enable improvement projects and initiatives, digitizing and automation efforts to improve operational performance
• Establish and manage the CoE with key operating metrics and utilize an outcome-based performance and efficiency improvement
• Monitor work queues and ensure critical deliverables are met on time and with quality
• Lead/Manage multiple business teams across multiple locations
• Be the escalation / point of contact for the team and for the broader investment management and operations teams
• Manage external investment managers and related servicers and measure performance using service level agreements

The Minimum Qualifications

• Bachelor’s degree
• 8+ years experience in custody, investment operations, finance or accounting

The Ideal Qualifications

• The ability to lead and manage projects from initiation to completion, ensuring timely and effective execution, and implementing quality management to drive change initiative effectiveness
• Demonstrated experience developing, leading and managing a diverse team, fostering a collaborative approach and strong partnership with a focus on attracting, developing and retaining talent
• Proficiency in financial software and project management tools
• Excellent problem-solving skills, excellent attention to detail, and a numerate, analytical approach are crucial
• Strong written and verbal communication skills
• Able to work effectively and collaboratively within a small, dedicated team but also on a large local platform
• Ability to meet multiple deadlines by leveraging cross-functional teams with little direct supervision
• Committed to delivering the highest quality work product. Self-motivated, hard-working and operates with a sense of urgency and a strong attention to detail
• Demonstrated ability to drive process improvement and efficiencies through innovation and collaboration with colleagues and service providers.
• Experience with cash clearing account reconciliation

What to Expect as Part of MassMutual and the Team

• Regular meetings with the Investment Team
• Focused one-on-one meetings with your manager
• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
• Access to learning content on Degreed and other information platforms
• Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

#LI-MM1

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

We are seeking business-oriented, customer service driven professionals to provide high quality service to Fortune 500 level customers.

Duties and Responsibilities:

• 
  
• Maintain and manage Granite's Premier accounts.
  
• 24 x 7 availability to support your assigned accounts.
  
• Conduct weekly meetings with assigned Premier accounts.
  
• Minute each meeting weekly and follow up on all actions
  
• Areas of responsibility for each account include but are not limited to maintenance of phone lines, outages, billing, reporting, etc.
  
• Communicate directly with customers, sales and internal staff.
  

Required Qualifications:

• 
  
• Bachelor's Degree
  
• Intermediate to advanced knowledge of Microsoft Excel and MS Access
  

Preferred Qualifications:

• 
  
• Excellent customer service skills
  
• Ability to work under pressure
  
• Ability to meet deadlines
  
• Excellent problem-solving skills
  
• Ability to work independently as well as in a group
  
• Strong multi-tasking and organizational skills
  
• Excellent interpersonal and communication skills
  

#LI-JH1

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

We're looking for a talented sales intern to work alongside our sales professionals who will focus on new business development by selling our voice and data telecommunication products and services to C-level and Director level decision makers. If you are a highly driven, self-motivated individual, with a positive attitude, and competitive spirit, then Granite will provide you an exciting and lucrative career opportunity. You will get the training, support and environment needed to succeed. You will be the driving force for securing new customers and new business regionally for Granite across North America.

Duties and Responsibilities:

• 
  
• Assisting team members with administrative tasks
  
• Learning and incorporating sales skills from and into their own sales environment
  
• Learning the products we sell and understand Granite as a company
  
• Producing and/or editing written reports for team members
  
• Prospecting new clients via cold calling
  
• Gain knowledge of using CRM- Salesforce
  
• Participating in independent sales tasks and strategies
  
• Participating in a sales intern role play competition
  

#LI-ND1

#LI-N1

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

• 
  
• A Government Project Coordinator will work on all types of projects, from simple activities to more complex plans, within the Granite product suite. They will collaborate internally with multiple departments, organize reporting, participate in meetings and provide updates to Government Transition Project Managers
  
• In addition to ensuring the schedule and details of a given task are well-organized, a Government Project Coordinator will collaborate with clients and internal teams to deliver results on time and meet high quality standards
  
• They are the front line of high-profile projects with an opportunity to work on some of Granite's newest offerings
  

Duties and Responsibilities:

• 
  
• Creates and maintain trackers showing progress of projects
  
• Places and track orders
  
• Works closely with TPM and other departments to ensure projects are kept on schedule
  
• Works with TPM, internal departments, and local contacts to coordinate installs, TIU, and ports
  
• Monitors progress of projects and handle any issues that arise
  
• Submits project deliverables in Order Portalwithin SLA and identifies/troubleshoots any issues with IT
  
• Must have the ability to obtain P2 Government
  

Required Qualifications:

• 
  
• Bachelor' s Degree
  
• Intermediate to advanced knowledge of Microsoft Excel and MS Access
  

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

The Relationship Development Sales Associate is responsible for managing a dedicated portfolio of customer accounts. This role emphasizes proactive account management, quarterly reviews, and strategic engagement with existing clients to increase revenue through upselling. The ideal candidate will leverage in-depth product knowledge, client insights, and executive-level engagement to deepen relationships, understand clients' business challenges, and grow accounts.

Key Responsibilities:

• 
  
• Account Management: Serve as the primary contact for assigned accounts, providing support, insights, and solutions tailored to each client's unique needs.
  
• Quarterly Account Reviews: Conduct in-depth, quarterly reviews with each assigned account to assess satisfaction, address needs, and explore new opportunities.
  
• Revenue Growth and Upselling: This is a quota-carrying role, with a focus on upselling our products exclusively to the existing client base. You'll work toward revenue and commission targets by identifying upsell opportunities and presenting tailored solutions to clients.
  
• Executive-Level Engagement: Build relationships at the executive level to understand clients' strategic goals and align Granite's products to meet those objectives effectively.
  
• Product Expertise: Develop in-depth knowledge of Granite's full range of products to position and sell the best solutions for each client.
  
• Client Communication: Maintain consistent and proactive communication with clients to foster trust, offer assistance, and stay updated on any evolving needs or challenges.
  
• Strategic Account Planning: Create account plans to manage client growth, upsell potential, and identify areas for strengthening the client relationship.
  

Qualifications:

• 
  
• Bachelor's degree in Business, Marketing, Communications, or a related field preferred.
  
• 1-2 plus years of experience in account management, sales, or client relationship roles, ideally with a focus on upselling or quota-based growth.
  
• Proven ability to build and maintain executive-level relationships.
  
• Strong organizational skills and ability to manage a high volume of accounts.
  
• Exceptional communication and interpersonal skills.
  
• Ability to understand client business challenges and position solutions effectively.
  
• Experience with CRM tools (e.g., Salesforce) and proficiency in Microsoft Office Suite.
  
• Flexibility for occasional travel to meet with clients, if necessary, though travel is not a primary aspect of this role.
  

Benefits:

• 
  
• Competitive base salary with uncapped commission structure and quarterly bonus.
  
• Comprehensive benefits package, including health, dental, and retirement plans.
  
• Ongoing professional development and training opportunities.
  
• Annual President's Club Trip
  
• Collaborative and innovative work environment.
  
• Opportunity for career advancement within a rapidly growing company.
  

If you're a highly motivated individual who wants to grow your sales career and have uncapped earnings potential with a fast paced and progressive company, Granite has many opportunities for you.

• 
  
• #LI-GC1
  

#LI-GC1

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers - and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

Paragonix Technologies markets organ transportation devices that safeguard organs during the journey between donor and recipient patients. Our devices incorporate clinically proven and medically trusted hypothermic preservation techniques in a novel suspension system to provide unprecedented physical and thermal protection. Our product portfolio spans cardiac, thoracic, and abdominal preservation devices to improve donor organ quality and extend donor organ transport time. Paragonix also markets transplant services and organ screeningto the transplant community.

As Senior Clinical Research Statistician you will be responsible for the design, validation, analysis and interpretation of clinical data from multiple registries in support of product development and business objectives. The position is based out of our Waltham office in the greater Boston area. There is an option to work in a hybrid environment, at least 3 days in-office is expected.

Position Responsibilities

• 
  
• Use advanced statistical methods to validate and analyze data
  
• Write efficient code for processing data utilizing R statistical software.
  
• Create processes for validating quality and accuracy of data.
  
• Perform statistical programming and data analysis, as well as database cleaning, verification and validation, and quality review of statistical analyses
  
• Manage resources, timelines and priorities for assigned projects
  
• Work with clinical affairs staff and clinical investigators to determine appropriate study and protocol design
  
• Provide statistical expertise to clinical affairs staff to ensure that the CRFs and database meet the study design needs
  
• Responsible for statistical analysis plans (SAP) and development of tables/listings/figures for statistical reports
  
• Prepare statistical methods and results sections for presentations, reports, and peer-reviewed manuscripts
  
• Participate in preparing and writing statistical content for 501k, Clinical Study Reports (CSRs) and other FDA required reports
  
• May be involved in analyses of 'big data' for market assessments, as well as from public sources (such as UNOS)
  
• Organized, self-starter, critical thinker; ability to work in a fast-paced environment with a "roll up your sleeves" attitude
  
• Ability to work independently and as part of a team
  
• Excellent oral and written communication, and interpersonal skills necessary to interact with a wide range of individuals and cross-functional stakeholders.
  

Experience

• 
  
• At least 4+ years (MS) or 6+ years (BS) of statistical work experience in a biomedical life science or medical device company, including programming using SAS or R statistical software.
  
• Comprehensive knowledge of statistical methods
  
• Prior healthcare or medical device industry experience
  
• Proficiency in R programming skills in a clinical data environment with excellent analytical skills. Knowledge of other programming languages such as SAS, Python etc. is a plus.
  
• Prior experience working with research and/or healthcare data.
  

Education

Bachelor's degree in biostatistics, statistics, epidemiology or similar quantitative field of study, required.

Master's degree or higher in biostatistics, mathematics or related quantitative field of study preferred.

Proficient in Microsoft Office Suite.

Transplant surgery /medical knowledge is a plus.

Experience or knowledge of FDA regulations or submissions is a plus.

Annual Salary of 120K-135K depending on experience with 5% STIP

#LI-YA2 #LI-Hybrid

About us

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

Benefits at Getinge:

At Getinge, we offer a comprehensive benefits package, which includes:

• 
  
• Health, Dental, and Vision insurance benefits
  
• 401k plan with company match
  
• Paid Time Off
  
• Wellness initiative & Health Assistance Resources
  
• Life Insurance
  
• Short and Long Term Disability Benefits
  
• Health and Dependent Care Flexible Spending Accounts
  
• Commuter Benefits
  
• Parental and Caregiver Leave
  
• Tuition Reimbursement
  

Getinge is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law.Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers - and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

Paragonix Technologies markets organ transportation devices that safeguard organs during the journey between donor and recipient patients. Our devices incorporate clinically proven and medically trusted hypothermic preservation techniques in a novel suspension system to provide unprecedented physical and thermal protection. Our product portfolio spans cardiac, thoracic, and abdominal preservation devices to improve donor organ quality and extend donor organ transport time. Paragonix also markets transplant services and organ screeningto the transplant community.

Position Overview: The HR Specialist is responsible for supporting key People Operations functions across the full employee lifecycle. This role manages HRIS administration, maintains job description documentation, supports light recruiting efforts, coordinates onboarding and offboarding, and provides firstline employee relations support. The HR Specialist ensures accurate data, smooth processes, and a positive employee experience while upholding compliance and confidentiality standards defined in Paragonix HR policies.

Primary responsibilities will include:

• 
  
• Maintain and update employee data in the HRIS platform; ensure accuracy, version control, and adherence to compliance requirements.
  
• Process personnel actions including hires, status changes, compensation updates, and terminations in accordance with company SOPs.
  
• Perform regular audits for data accuracy, onboarding/offboarding completion, and required documentation (e.g., background checks, I9/eligibility verification).
  

• 
  
• Maintain the job description repository, ensuring each role has an updated, approved job description
  
• Partner with managers to update responsibilities, qualifications, and organizational changes; route job descriptions for HR and Compensation review.
  
• Coordinate job description audits and required updates-supporting compliance, accuracy, and readiness for internal and external audits.
  

• 
  
• Assist with posting roles, reviewing incoming applications, and coordinating interviews with hiring managers.
  
• Support hiring teams in earlystage screening and communication with candidates.
  
• Partner with HR Business Partners to ensure required steps are followed prior to onboarding (background checks, documentation, approvals).
  

• 
  
• Prepare and distribute onboarding materials, working closely with the HRBP and hiring manager to ensure readiness for new hires.
  
• Manage onboarding process for contractors
  
• Notify crossfunctional partners (IT, Facilities, Finance) of new hires and terminations to ensure seamless access setup and deactivation.
  
• Support offboarding documentation, exit interviews, equipment returns, and system access removal.
  
• Serve as the first point of contact for employee questions regarding policies, procedures, benefits, and employment practices.
  
• Escalate employee relations concerns to the HR Business Partner and assist with documentation, scheduling, and followup steps.
  
• Support ethical compliance processes and maintain confidentiality of all employee
  

Required Skills:

• 
  
• University degree preferable in human relations, psychology or a related field or equivalent combination of education and relevant professional experience.
  
• 1-2 years of HR experience, preferably in HR operations or generaliststyle roles.
  
• Experience with HRIS platforms, maintaining employee data, and supporting HR transactions.
  
• Strong organizational skills with the ability to manage multiple ongoing tasks.
  
• Excellent communication and interpersonal skills, with a serviceoriented approach.
  
• Ability to maintain confidentiality and navigate sensitive issues appropriately.
  

Other Requirements:

• 
  
• Experience supporting recruiting workflow within an ATS or similar system.
  
• Familiarity with job description development, maintenance, and audit readiness.
  
• Knowledge of employment laws and HR compliance processes.
  
• Proficiency with Microsoft 365 and document management platforms.
  

• 
  
• Onsite or hybrid work at the Waltham office based on business needs.
  
• Must adhere to all Paragonix HR policies, security requirements, and compliance controls.
  
  Annual Salary of $65k-$75k depending on experience with 5% STIP
  
  #LI-JF1 #LI-Hybrid
  

About us

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

Benefits at Getinge:

At Getinge, we offer a comprehensive benefits package, which includes:

• 
  
• Health, Dental, and Vision insurance benefits
  
• 401k plan with company match
  
• Paid Time Off
  
• Wellness initiative & Health Assistance Resources
  
• Life Insurance
  
• Short and Long Term Disability Benefits
  
• Health and Dependent Care Flexible Spending Accounts
  
• Commuter Benefits
  
• Parental and Caregiver Leave
  
• Tuition Reimbursement
  

Getinge is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law.Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

We are seeking business-oriented, customer service driven professionals to provide high quality service to Fortune 500 level customers.

Duties and Responsibilities:

• 
  
• Maintain and manage Granite's Premier accounts.
  
• 24 x 7 availability to support your assigned accounts.
  
• Conduct weekly meetings with assigned Premier accounts.
  
• Minute each meeting weekly and follow up on all actions
  
• Areas of responsibility for each account include but are not limited to maintenance of phone lines, outages, billing, reporting, etc.
  
• Communicate directly with customers, sales and internal staff.
  

Required Qualifications:

• 
  
• Bachelor's Degree
  
• Intermediate to advanced knowledge of Microsoft Excel and MS Access
  

Preferred Qualifications:

• 
  
• Excellent customer service skills
  
• Ability to work under pressure
  
• Ability to meet deadlines
  
• Excellent problem-solving skills
  
• Ability to work independently as well as in a group
  
• Strong multi-tasking and organizational skills
  
• Excellent interpersonal and communication skills
  

#LI-MS1

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

Granite has an immediate need for associates in the Managed Services department to work on configurations and activations of our managed services products. We are looking for representatives, preferably with experience in network routing and switching or relevant technical background willing to learn and excel in the field. This individual will be responsible for contributing to the technical implementation of our SDWAN and Security products at customer locations, from strategic planning and order configurations through to turning up and troubleshooting network devices. This position offers talented technical individuals the opportunity to work with some of the leading Security and SDWAN products on the market and fine tune their skills in a specialized expertise.

Duties and Responsibilities:

• 
  
• Work with internal resources to implement Managed Services solutions in the field
  
• Create configuration modifications alongside engineering to support project scale and execution
  
• Reconfigure devices as needed in troubleshooting environment
  
• Act as first level of troubleshooting during initial site turn up
  
• Develop and promote subject matter expertise and platform proficiency
  
• Work directly with customers on calls to facilitate network deployment
  
• Provide Day 1 Support for SDWAN and Security products at customer locations
  

Required Qualifications:

• 
  
• Entry level experience with network security and SDWAN products and concepts; Fortinet, Juniper, etc
  
• Understanding of Networking, TCP/IP, Routing, Switching, SD-WAN
  
• Experience in customer facing technical support roles
  
• Ability to work independently and make judgement calls to resolve issues
  
• Strong organizational skills, goal-oriented
  
• Excellent multitasking ability
  
• Demonstrative critical thinking and analytical problem-solving skills
  
• Availability to work overtime if required
  
• Solid work ethic
  

Preferred Qualifications:

• 
  
• CCNA/CCNP certification or equivalent
  
• Fortinet NSE certification or equivalent
  
• Bachelor's Degree in Computer Science, Network Design, Network Security or related field
  
• Experience with coding and automation platforms such as Python, Javascript or similar
  
• P2 Clearance / Government Agency Clearance
  

#LI-JH1