Information Technology Jobs in Dc Remote

Prescient Edge is seeking a Mid CI Specialist (Agent Support) to support a federal government client. Benefits: At Prescient Edge, we believe that acting with integrity and serving our employees is the key to everyone's success. To that end, we provide employees with a best-in-class benefits package that includes: a competitive salary with performance bonus opportunities, comprehensive healthcare benefits, including medical, vision, dental, and orthodontia coverage, a substantial retirement plan with no vesting schedule, career development opportunities, including on-the-job training, tuition reimbursement, and networking, and a positive work environment where employees are respected, supported, and engaged.

Security Clearance: Security clearance required is TS/SCI with a CI POLY or the ability to obtain a CI POLY.

• Graduate from an accredited CI Special Agent credentialing school & provide certification.
• Identifies, monitors, and assesses foreign intelligence efforts attempting collection of sensitive national security information on U.S. persons, activities and interests, including threats posed by emerging technologies to U.S. operations and interests.
• Applies understanding of foreign intelligence capabilities/activities and U.S. and foreign partner CI capabilities and TTPs for in-depth analytic research and production of all-source CI studies and contributes to developing Cl strategies.
• Conducts, develops, produces, and presents programs of instruction in specified collection operations TTPs, and related or supporting processes, relevant to the various human intelligence and technical intelligence operations under DoD authorities.
• Graduate of in-residence Fundamentals of Intelligence Analysis course or Military Service equivalent.
• Demonstrates comprehensive mission knowledge and skills that affirms completion of all developmental training and experiences for the labor category.

• Demonstrates ability to communicate understanding from information that may be incomplete, indirect, highly complex, seemingly unrelated, and / or technically advanced.
• Demonstrates ability to structure analysis based on trends in reporting and a range of analytic perspectives from other analysts, organization, and intelligence disciplines.
• Demonstrates ability to work independently with minimal oversight and direction.
• Demonstrates ability to collaborate and work with other IC members on information sharing, driving collection, and addressing analytic disputes and conflict resolution.
• Demonstrates ability to develop concise, insightful, and comprehensive products for defense intelligence.
• Demonstrates ability to lead teams in researching multifaceted or critical problems. Provides guidance in selecting, designing, and applying analytic methodologies. Uses argument evaluation and validated analytic methodologies to challenge differing perspectives.

• At least 8 years of experience conducting analysis relevant to the specific labor category with at least a portion of the experience within the last 2 years.

• Bachelor's degree in an area related to the labor category from a college or university accredited by an agency recognized by the U.S. Department of Education. An additional 4 years of experience in the specific labor category, for a total of 12 years of experience in the specific labor category, may be substituted for a bachelor's degree.

• DIA HQ

Prescient Edge is a Veteran-Owned Small Business (VOSB) founded as a counterintelligence (CI) and Human Intelligence (HUMINT) company in 2008. We are a global operations and solutions integrator delivering full-spectrum intelligence analysis support, training, security, and RD&E support solutions to the Department of Defense and throughout the intelligence community. Prescient Edge is an Equal Opportunity Employer (EEO). All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic that is protected by law. We strive to foster equity and inclusion throughout our organization because we believe that diversity of thought is critical for creating a safe and engaging work environment while also enabling the organization's success.

M&A Attorney

An AMLaw 100 firm is seeking an associate to join its globally ranked Mergers & Acquisitions team in its Washington, D.C. Ideal candidates will primarily have 2 to 7 years of experience in private merger and acquisition transactions, public mergers and acquisitions, securities law and corporate governance matters.

Here's what makes this opportunity unique:

• Recognized as a leading M&A practice by Chambers USA, The Legal 500 and S&P Global Market Intelligence and as a Tier 1 Corporate Law practice by U.S. News Best Law Firms
• Opportunity to work on M&A matters across a range of industries including energy, financial services, manufacturing, real estate, retail/consumer products and technology
• Named Client Service A-Team, Client Service 30, "Best of the Best" and "Leaders of the Best" for their Commitment to Help, Innovative Approach and Legal Skills
• Competitive salary ($235,000 to $390,000)

For more information, please contact:

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance]

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

The Law Clerk will work closely with the Legal, Regulatory & Policy team on policy issues as well as on industry research matters. Some administrative support may be required. The Law Clerk will get exposure to a wide variety of legal, policy and industry issues including privacy, platform responsibility matters, e-commerce, esports, intellectual property, digital wellness, and emerging technology issues.

Law clerks are paid $23 per hour.

Responsibilities:

Conduct legal, regulatory and academic research on policy matters affecting the video game industry.

Prepare memoranda on legal topics as requested.

Prepare summaries of policy and/or industry events and reports.

Participate in external meetings with policymakers and industry stakeholders when

feasible.

Required Education and Experience:

Current enrollment as a rising 2L or 3L in an accredited law degree program

Outstanding academic credentials

Privacy law

Emerging Areas in Technology (e.g., Artificial Intelligence, Algorithms, Biometrics)

Online Platform Rights and Responsibilities (e.g., Free Speech, Content Moderation, OnlineSafety)

Esports

Digital Wellness

IP law

Work Location:

Due to the organization's hybrid schedule, interns with Monday and Friday schedules would work remotely.

Tuesday, Wednesday and Thursday hours would be completed at the ESA offices located in downtown Washington D.C.

Interns must be able to work at least half of their total weekly hours from ESA offices Tuesday through Thursday.

How To Apply:

If you are passionate about the video game industry and believe you meet the requirements, please submit a cover letter and resume to

ESA is an Equal Employment Opportunity employer.

About the ESA

Founded in 1994, the Entertainment Software Association (ESA) has served as the voice and advocate for the U.S. video game industry for more than 30 years. Its members are the innovators, creators, publishers and business leaders that are reimagining entertainment and transforming how we interact, learn, connect and play. The ESA works to expand and protect the dynamic marketplace for video games through innovative and engaging initiatives that showcase the positive impact of video games on people, culture and the economy to secure a vibrant future for the industry for decades to come. For more information, visit the ESA's website or follow the ESA on X @theESA or Instagram @theesaofficial.

WHO WE ARE

Whether in your home, office or out in your community, the walls that surround you must be safe, structurally sound, and sustainable. It's our job to make that happen.

We were created by act of Congress in 1974 to be the nation's authoritative source of findings and recommendations that impact and improve the built environment for the American people. At the National Institute of Building Sciences (NIBS), we connect research, policy, and practical application to advance innovation in the built environment. Our mission is to create a safer, more resilient, and technologically advanced infrastructure that serves American communities and strengthens our nation's future.

Building American Innovation isn't just our tagline - it's our commitment. We foster collaboration between government, industry, and academia to drive forward-thinking strategies for resilient communities. Because at NIBS, we don't just build structures, we build solutions.

SUMMARY

We are looking for a proactive Senior Associate, Building Science Knowledge Systems, who will support and help manage projects that strengthen the National Institute of Building Sciences (NIBS) ability to assemble, store, and disseminate codes, standards, performance criteria, and best practices in the built environment. Our goal is to make knowledge easier to access and understand so that buildings are safer, more efficient, and more innovative. This role will own defined project workstreams and support multi-stakeholder projects to ensure alignment with client goals, scope, schedule, budget, and quality standards. The Senior Associate will coordinate with internal team members and subcontractors, contribute to clear communication and reporting, and help ensure effective knowledge transfer across the organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Support planning, execution, monitoring, and closeout of assigned projects and workstreams with emphasis on building technology and innovation.
• Draft and maintain project workplans and schedules for assigned projects and workstreams.
• Support defining and documenting project scope, deliverables, KPIs, and success criteria; maintain trackers and dashboards for performance reporting.
• Support budget, schedule, and resource management for assigned projects; assist with Estimate to Complete (ETC), forecasting, and status reporting; flag variances and recommend corrective actions.
• Identify, track, and help mitigate tasks, project risks, and client relationship risks; escalate issues as needed.
• Support quality assurance activities to help ensure deliverables meet client expectations and internal standards.
• Coordinate day-to-day activities across cross-functional teams including architects, engineers, researchers, IT specialists, and subcontractors.
• Support client communications by preparing meeting materials, notes, and regular status updates; participate in client calls as needed.
• Support knowledge management practices: maintain project files, ensure accessibility of content, capture lessons learned, and contribute to continuous improvement.
• Support stakeholder engagement activities such as workshops, webinars, and technical meetings, including logistics, agendas, and follow-up.
• Monitor industry trends in digital codes & standards and AEC innovative solutions; share relevant insights and help apply best practices to project delivery.
• Surface resourcing, skill, and process gaps that may affect delivery and share recommendations with the project lead and senior leaders.
• Contribute to continuous improvement efforts by suggesting repeatable approaches, templates, and knowledge management practices; support change management activities as needed.
• Adhere to and support compliance with organizational standards, federal contracting norms, and relevant industry regulations.
• Self-manage workloads and proactively coordinate with supervisor and project lead on priorities, risks, and capacity.
• Support business development by contributing to proposal inputs, capturing client needs, and identifying organic growth opportunities through project-based relationships.
• Contribute to NIBS external presence by supporting presentations, drafting technical content, and participating in industry forums as appropriate.

SECURITY CLEARANCE

A security clearance is not required, however ability to be granted or to obtain at a minimum, an interim Secret security clearance during employment and then obtain and maintain a Secret security clearance throughout the period of employment, is strongly preferred.

SUPERVISORY RESPONSIBILITIES

This position does not have direct report responsibilities. The Senior Associate may provide task-level guidance to internal team members and contracted staff within assigned workstreams.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

The ideal candidate will possess a Bachelors degree in a STEM field, project management, or construction management, though a combination of equivalent education and professional experience will be considered. The position requires 1-3+ years of experience leading, supporting, or coordinating projects, with a preference for experience within the built environment. The successful candidate will demonstrate the ability to manage defined workstreams, track scope/schedule/budget inputs, and produce high-quality deliverables with appropriate guidance. Experience supporting federal government contracting and reporting requirements is preferred.

TECHNICAL AND OTHER SPECIALIZED SKILLS AND ABILITIES:

• Proficiency of project management methodologies (PMI, Agile, or equivalent).
• Proficiency with project management software, MS Office Suite, and project collaboration tools (e.g., SharePoint, Power BI).
• Conceptual understanding or better in processes, tools, and data standards required to deploy Artificial Intelligence for the built environment and blockchain for the built environment.
• Ability to digest client needs into actionable steps, document steps, update schedules, and coordinate and direct team members and subcontractors in completing work.
• Excellent written, verbal, and graphical communication skills.
• Strong collaboration, facilitation, and stakeholder management skills.
• Ability to thrive in a dynamic, collaborative, and fast-paced environment.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is required to walk and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and depth perception.

WORK ENVIRONMENT

NIBS is primarily a remote work environment. Position specific business needs will determine when individuals need to work in the office or on-site at a third party. For example, meetings with external and internal stakeholders can necessitate coming to the office. Staff can voluntarily choose to work in the office at any time. The physical demand of NIBS positions is typical of those in an office environment. Positions require frequent use of a computer to communicate both orally and in writing.

Estimated amount of travel, not including periodic trips to the office, is 5-10%.

BENEFITS

• NIBS offers a competitive salary and benefits package including fully paid health care premiums for medical, dental, and vision.
• Opportunity to work at the intersection of industry, government, and academia.
• Work alongside some of the most respected experts in the building sciences and technology fields, gaining insight into best practices across industry and government.
• Professional development and training opportunities.

HOW TO APPLY

If you feel you are a great fit for this role, please send your resume, cover letter, and salary requirement to today!

WHO WE ARE

Whether in your home, office or out in your community, the walls that surround you must be safe, structurally sound, and sustainable. It's our job to make that happen.

We were created by act of Congress in 1974 to be the nation's authoritative source of findings and recommendations that impact and improve the built environment for the American people. At the National Institute of Building Sciences (NIBS), we connect research, policy, and practical application to advance innovation in the built environment. Our mission is to create a safer, more resilient, and technologically advanced infrastructure that serves American communities and strengthens our nation's future.

Building American Innovation isn't just our tagline - it's our commitment. We foster collaboration between government, industry, and academia to drive forward-thinking strategies for resilient communities. Because at NIBS, we don't just build structures, we build solutions.

SUMMARY

We are looking for a visionary Project Manager of Building Science Knowledge systems who will manage projects that support the National Institute of Building Sciences (NIBS) ability to assemble, store, and disseminate codes, standards, performance criteria, and best practices in the built environment. Our goal is to make knowledge easier to access and understand so that buildings are safer, more efficient, and more innovative. This role will oversee multi-stakeholder projects ensuring alignment with client goals, scope, schedule, budget, and quality standards. The Project Manager will manage project team members, manage subcontractors, and ensure effective communication and knowledge transfer across the organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES includes the following. Other duties may be assigned.

• Lead planning, execution, monitoring, and closeout of assigned projects with emphasis on building technology and innovation.
• Generate project workplans for assigned projects.
• Support defining and documenting project scope, deliverables, KPIs, and success criteria; implement control mechanisms for performance tracking.
• Manage project budgets, schedules, and resources; Estimate to Complete (ETC), forecasting, and margin. Make recommendations for actions necessary to meet targets.
• Proactively identify, track, and mitigate tasks, project, and client relationship risks.
• Establish and enforce quality management frameworks, ensuring deliverables meet or exceed client expectations.
• Coordinate cross-functional teams including architects, engineers, researchers, IT specialists, and subcontractors.
• Serve as primary client liaison, maintaining professional communication and transparent reporting.
• Oversee knowledge management practices: maintain project files, ensure accessibility of content, capture lessons learned, and contribute to continuous improvement.
• Guide stakeholder engagement activities such as workshops, webinars, and technical meetings.
• Monitor industry trends in digital codes & standards, AEC innovative solutions and integrate best practices into project delivery.
• Inform senior leaders of gaps in skills needed for project delivery.
• Promote a culture of continuous improvement, recommending ways to establish systematic continuous improvement as able, knowledge management plans, and change management plans as needed to support successful delivery of assigned projects.
• Ensure compliance with organizational standards, federal contracting norms, and relevant industry regulations.
• Self-manage workloads and proactively coordinate with supervisor on concerns related to workload.
• Support business development; identifying organic growth opportunities through project-based relationships.
• Demonstrate thought leadership and professional eminence by representing NIBS externally.

SECURITY CLEARANCE

A security clearance is not required, however ability to be granted or to obtain at a minimum, an interim Secret security clearance during employment and then obtain and maintain a Secret security clearance throughout the period of employment, is strongly preferred.

SUPERVISORY RESPONSIBILITIES

This position will have supervisory and direct report responsibilities. This position will also have responsibility for oversight of contracted staff.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

The ideal candidate will possess a Bachelor's degree in a STEAM field, project management, or construction management, though a combination of equivalent education and professional experience will be considered. The position requires 2 or more years of project management experience, with a preference for those who have managed projects specifically within the built environment. A proven track record of successfully overseeing project scope, schedule, budget, quality, and risk for high-profile initiatives is essential. Additionally, experience navigating federal government contracting and reporting requirements is highly preferred.

TECHNICAL AND OTHER SPECIALIZED SKILLS AND ABILITIES:

• Proficiency of project management methodologies (PMI, Agile, or equivalent).
• Proficiency with project management software, MS Office Suite, and project collaboration tools (e.g., SharePoint, Power BI).
• Conceptual understanding or better in processes, tools, and data standards required to deploy Artificial Intelligence for the built environment and blockchain for the built environment.
• Ability to digest client needs into actionable steps, document steps, update schedules, and coordinate and direct team members and subcontractors in completing work.
• Excellent written, verbal, and graphical communication skills.
• Strong leadership, facilitation, and negotiation skills.
• Ability to thrive in a dynamic, collaborative, and fast-paced environment.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is required to walk and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and depth perception.

WORK ENVIRONMENT

NIBS is primarily a remote work environment. Position specific business needs will determine when individuals need to work in the office or on-site at a third party. For example, meetings with external and internal stakeholders can necessitate coming to the office. Staff can voluntarily choose to work in the office at any time. The physical demand of NIBS positions is typical of those in an office environment. Positions require frequent use of a computer to communicate both orally and in writing.

Estimated amount of travel, not including periodic trips to the office, is 5%.

BENEFITS

• Opportunity to work at the intersection of industry, government, and academia.
• Work alongside some of the most respected experts in the building sciences and technology fields, gaining insight into best practices across industry and government.
• Professional development and training opportunities.
• NIBS offers a competitive salary and benefits package including fully paid health care premiums for medical, dental, and vision.

HOW TO APPLY

If you feel you are a great fit for this role, please send your resume, cover letter, and salary requirement to today!

*At Securian Financial the internal position title isEngineering Senior Analyst or Engineering Consultant. The title and salary will be determined based on experience and applied skills.*

Position Summary:

Are you a hands-on engineer who enjoys designing, building, and supporting modern communication platforms? Do you like solving complex problems and working with teams that move quickly from idea to delivery? This role offers the opportunity to make an immediate impact.

As a member of the Telephony and Contact Center Technologies team, you will design, engineer, implement, and support Securian's enterprise telephony and contact center platforms. This role is focused on delivering secure, scalable, cloud-first communication solutions using RingCentral, NiCE CXone, and Cyara.

You will work closely with Contact Center Operations, Agile delivery teams, and technology partners to continuously improve customer and associate experiences across the enterprise.

Responsibilities include but not limited to:

• Design, engineer, implement, and support enterprise UCaaS and CCaaS platforms

• Provide daily operational support for cloud-based telephony, unified communications, SIP services, and IVR solutions

Qualifications:

• Hands-on experience engineering and supporting cloud-based telephony or contact center platforms

• Strong understanding of VoIP technologies, SIP, and call routing concepts

• RingCentral and RingCentral Contact Center engineering

• NiCE inContact / CXone administration and development

• Cyara or similar modern telephony orchestration platforms

• Experience designing and supporting UCaaS and CCaaS (including IVRs and contact center workflows) solutions in large enterprise environments

• Solid knowledge of networking concepts related to real-time communications

Preferred Qualifications:

• Supporting remote contact center agents

• REST API integrations and automation

• Scripting using PowerShell or Python

• Workforce management, call recording, or speech technologies

• PSTN carrier and phone number lifecycle management

This role plays a critical part in modernizing Securian's communication platforms and ensuring reliable, scalable experiences for customers and associates. You will have the opportunity to influence technical direction and deliver compelling solutions that matter.

#LI-Hybrid**This position willhave a hybrid working arrangement.**

Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. Ifyou'reina commutable distance (90 minutes)you'lljoin us 3 days each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules.

The estimated base pay range for this job is:

Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team.

Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job - it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here:

Paid time off:

• We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what's important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian.

• Leave programs: Securian's flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.

• Holidays: Securian provides nine company paid holidays.

Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian's 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.

Health insurance: From the first day of employment, associates and their eligible family members - including spouses, domestic partners and children - are eligible for medical, dental and vision coverage.

Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.

Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including:

• Mental Wellness and Disability

• Pride at Securian Financial

• Securian Young Professionals Network

• Securian Multicultural Network

• Securian Women and Allies Network

• Servicemember Associate Resource Group

For more information regarding Securian's benefits, please review our Benefits page.

This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions.

Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at , by telephone (voice), or 711 (Relay/TTY).

To view our privacy statement click here

To view our legal statement click here

Sr. Product Manager

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Sr. Product Manager on our Health Solutions team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.

As a Sr. Product Manager, you will provide analytical
oversight of the portfolio lifecycle and target markets for the Credentialing
Product Portfolio. This includes assessing and evaluating new opportunities and
markets for growth to support go-to-market planning and execution. Inform
product vision through analysis, execution, and implementation. Actively work with business
development, sales, and marketing teams on strategic initiatives and and
cross-functional alignment.

RESPONSIBILITIES:

Portfolio Analysis & Market Assessment

• Evaluate new markets for the AMA's credentialing business, inclusive of developing business and financial models along with supporting companion strategies for product development and launch.
• Lead defined product team efforts focusing on new data acquisition and credentials verification of non-physician clinician types to support credentialing offerings, developing business cases when appropriate.
• In conjunction with leadership and product and business development team, contribute to the development and enhancement of a multi-year product roadmap and build consensus and enthusiasm among stakeholders.
• Facilitate development of an innovation pipeline utilizing deep understanding of emerging trends in the health care marketplace to support innovation and inform positioning of AMA credentialing solutions for growth in evolving markets.
• Analyze and recommend approaches for maximizing market share and contribution margins in existing markets.
• Work with leaders across AMA (e.g., IT, Legal, Finance, and Advocacy) to support alignment of intiatives with technical capabilities, economic models and legal and compliance requirements.

Industry Analysis

• Stay current on industry trends, accreditation standards, regulations and customer needs and behaviors associated with the Credentialing Solutions Portfolio.
• Source third-party market research and analysis, as needed, working procurement to define needs and source market research and analysis work, including customer research, market analysis and competitor analysis.
• Produce analytical and product-focused presentations for both internal and external audiences.

• Collaborate with Account Management and Marketing to deliver value messaging linked to the targeted markets and segments.
• Provide key inputs to enable marketing to develop Sales Enablement and Channel Enablement materials aligned to the new solutions' value propositions. Manage creation of and ensure quality of product artifacts. Align product and go-to-market planning and execution.
  

May include other responsibilities as assigned

REQUIREMENTS:

1. Bachelor's degree in business, economics, engineering, or related field required; MBA preferred.
2. 7+ years of health care-focused experience in new product development and/or health care data industry.
3. 5+ years of demonstrated experience supporting strategic growth initiatives.
4. Strong business acumen to develop and communicate recommendations to leadership.
5. Excellent data synthesis and financial modeling skills to critically analyze and interpret market research and other data, to inform the development of business cases and plans.
6. Familiarity with emerging technologies and solutions.
7. Interpersonal skills and temperament to work collaboratively and cooperatively in a matrixed and complicated environment.
8. Strong oral and written communications skills; able to express complex business concepts effectively. Strong presentation skills required to evangelize products in the marketplace.
9. Proactively initiates, develops and maintains effective working relationships with internal and external team members to achieve results. Works well with people from different disciplines with varying degrees of technical experience and can effectively inform a team toward a direction or recommendation based on data and insights.
10. Able to cultivate and sustain working relationships with executives at key clients, industry influencers, and other collaborators.
11. Some travel involved.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

This role is an exempt position, and the salary range for this position is $119,074-$157,855. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation
starts with our people. We foster an inclusive, people-first culture where
every employee is empowered to perform at their best. Together, we advance
meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Sr. Manager Customer Success on our Marketing and Membership Experience team. This is a hybrid position reporting into our Chicago, IL office, requiring 2 days a week in the office.

This role manages the post-sale customer experience for group
membership institutions using MMX educational product. Responsible for
maximizing enablement, retention and ROI, while positioning Customer Success as
a differentiating attribute of AMA's educational products and brand. This role
oversees a team of Customer Success Managers, builds scalable systems to drive
engagement and institutional growth, and partners across internal teams to
deliver best-in-class customer experiences.

RESPONSIBILITIES:

Customer Success Framework and Operations

• Develop and continuously refine the Customer Success Playbook, including onboarding arc, product user training materials, communication templates, and outcome-aligned product guidance.
• Align service models to account segments and growth opportunities to optimize customer engagement.
• Assign accounts to Customer Success Managers based on account segment, product scope, and resource capacity.
• Identify and implement opportunities to streamline, digitize, and automate customer engagement with MMX education products to create efficiencies and evolve customer interactions within the learning environment.
• Develop business cases to integrate or invest in technologies that support customer scale.
• Coordinate cross-functional collaboration to enhance the post-sale customer journey.
• Identify and monitor key ROI metrics internally and on behalf of subscribers.

Customer Engagement Oversight

• Establish and operationalize a system for gathering and applying customer feedback across the engagement lifecycle.
• Determine frequency, audience, distribution channel and approach for applying results and sharing findings with relevant stakeholders.
• Partner with the Content and Communication team to cultivate customer advocates and produce targeted engagement materials.
• Collaborate with Product Ops team to address usability issues, including login friction and system administration challenges.
• Facilitate advisory groups with key customers and stakeholders to inform product evolution and deepen engagement.
• Coach Customer Success Managers to proactively manage retention, analyze account risk, and execute data-driven retention plans.

Staff Development & Management

• Provide ongoing leadership, training and development, ongoing feedback, support and counsel. Develop individual performance goals and accountabilities.
• Analyze capacity and align resources to support team and individual goals.
• Recruit and train staff, developing strong expertise in product attributes, customer insights, and communication. Ensure team mastery of all core MMX education products.

May include other responsibilities as assigned

REQUIREMENTS:

1. Analytical, goal-oriented, and creative with excellent communication skills (written and verbal) and ability to excel in a matrixed environment.
2. Bachelor's degree in business, communications, healthcare administration or related field required, Master's degree preferred.
3. 7+ years of account management and customer relationship experience with segmented customers across multiple products required.
4. 3+ years of people management experience required.
5. Previous experience managing customers in a healthcare-related context preferred.
6. Proven critical thinking skills with ability to identify and address root causes of recurring issues. Success in facilitating strong customer relationships and resolving issues to retain customers and increase loyalty.
7. Proven ability to organize and prioritize while managing multiple projects/programs simultaneously in fast paced environment.
8. Strong external presence to communicate with customers and stakeholders.
9. Familiarity with learning management systems, online education programs, and accreditation standards strongly preferred, particularly in a medical setting.
10. Some travel is required.

This role is an exempt position, and the salary range for this position is $102,816- $136,017. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION

Readily Available Interim Customer Support Lead | VC-Backed B2B Healthtech SaaS | Boston (Hybrid)

The Client

This client is an AI-powered healthtech startup born out of a multi-year collaboration between leading academic medical centers and top-tier engineering institutions in Europe. This business has developed patented algorithms and a proprietary clinical database to help practitioners improve ultrasound screening accuracy, reduce diagnostic errors, and optimize care pathways for expectant mothers. With a clear mission to expand access to high-quality women's and children's health outcomes through technology, they are now scaling rapidly across the United States; partnering with major clinical networks and onboarding new health system clients at an accelerating pace.

The Role

This is an opportunity to own and build a support function at a company experiencing hypergrowth in the US market. Reporting to the Director of Operations, this role is for someone who sees a blank slate as an opportunity. The customer base is scaling rapidly and this position will be responsible for building the support function that grows with it. The right candidate will be hands-on, close to the product and customers before building out the systems, tooling, and team capable of sustaining growth without compromising the experience

Responsibilities

• Handle tickets and calls directly to build deep product knowledge and earn customer trust
• Design and implement the core support ticket infrastructure: SLAs, escalation paths, and cross-functional workflows with Engineering and Product
• Optimize the CRM/ticketing environment (automations, reporting, routing) and build out a self-serve knowledge base including FAQs and troubleshooting guides
• Serve as the voice of the customer, translating support patterns and user feedback into actionable product insights
• Define and track key operational KPIs and build automations to drive ongoing efficiency
• Champion team autonomy and maintain quality standards throughout a period of significant scale

What We Need to See (Essential)

• 3-5 years of B2B SaaS experience in Technical Support, Customer Support, or Operations
• Experience in implementing modern support/ticketing platforms (e.g. Zendesk, Pylon or similar)
• Proficiency in maintaining & utilizing ticketing CRMs
• Demonstrated ability to thrive in hypergrowth environments and build processes from zero
• Comfort working across time zones (specifically West Coast)
• Genuine alignment with the company's mission in women's and children's health

What We’d Like to See (Bonus)

• Experience in a healthcare or regulated SaaS environment
• Familiarity with building or scaling a support function at a Series A-C stage company
• Experience with CRM automation and reporting

Location: Hybrid

Package: $60-80 per hour

Duration: 4 months