Information Technology Jobs in Darien Illinois
291 positions found
ARBA Retail Systems, headquartered near Chicago, Illinois, is a leading provider of Payroll Deduction POS Software. We serve healthcare facilities, corporations, and independently owned retail businesses, offering solutions tailored to sectors such as cafeterias, coffee bars, and retail locations. Our products are built on Microsoft’s .NET SQL framework and leverage cutting-edge Cloud Computing technology to deliver advanced POS applications. By automating transactions, our software helps businesses improve efficiency, increase sales, and enhance profitability across various industries, including healthcare and retail.
We are seeking a full-time Technology Sales Consultant to join our on-site team in Lisle, IL. In this role, you will identify client needs and provide technology-based sales solutions, act as a trusted advisor, and build long-term client relationships. You will be responsible for meeting sales targets, managing customer accounts, and collaborating with internal teams to execute sales strategies. The position also involves presenting ARBA products, recommending tailored solutions, and maintaining a continuous pipeline of potential clients.
- Expertise in Sales Consulting and Consulting, with a solid understanding of assessing client needs and providing tailored solutions
- Strong background in Sales and Sales Operations, with a proven ability to meet and exceed targets
- Experience in Account Management to build and maintain long-term client relationships
- Exceptional communication, presentation, and negotiation skills
- Ability to work effectively in a team-oriented, fast-paced environment
- Proficiency in CRM systems and Microsoft Suite
- Previous experience in the POS or retail technology industry is a plus
- Bachelor's degree in Business, Marketing, or a related field preferred
Client Engagement Coordinator
Client Engagement Operations & Sales Support (Onshore)
We are seeking a detail-oriented and proactive Client Engagement Coordinator to support client engagement operations, lead management, and sales execution. This role works closely with Client Partners and cross-functional teams to help track leads, maintain pipeline visibility, and ensure follow-through across client engagement activities.
This position is ideal for someone early to mid-career who is looking to grow in sales operations, client engagement, or consulting operations, and who thrives in an organized, execution-focused role.
This is an onshore, Chicago-based role reporting to the VP of Client Engagement, with a hybrid work model out of our Westmont, IL office. Client Engagement Manager Onsho…
Core Role Purpose
Support Client Engagement operations by coordinating leads, maintaining CRM accuracy, and assisting Client Partners with pipeline tracking and follow-ups.
Help ensure consistency, organization, and visibility across sales and client engagement activities.
Reduce administrative and operational burden on Client Partners so they can focus on client relationships and revenue growth.
Key Responsibilities
Lead Coordination & Pipeline Support
- Assist in managing incoming leads from various sources (marketing, partners, referrals, events, etc.).
- Support lead assignment, tracking, and status updates within Salesforce and HubSpot.
- Work with Client Partners to:
- Track follow-ups and next steps
- Monitor pipeline movement and aging
- Ensure activities and notes are properly logged
- Help maintain accurate CRM data to support reporting and forecasting.
Sales Operations & Reporting Support
- Assist with preparation of pipeline reports, dashboards, and scorecards.
- Support weekly and monthly pipeline review processes.
- Help identify gaps in follow-up, data quality, or process adherence.
- Provide administrative and analytical support to sales and engagement leadership.
SOW & Renewal Coordination (Support Role)
- Assist with the preparation and tracking of Statements of Work (SOWs).
- Help monitor renewal timelines and flag upcoming renewals.
- Coordinate documentation and approvals with Sales, Finance, Legal, and Delivery teams.
Pre-Sales & Proposal Support
- Support proposal development, pricing inputs, and deal coordination.
- Help gather inputs from internal teams and ensure timely submissions.
- Assist with staffing models and deal documentation.
RFP / RFI / RFQ Support
- Assist in coordinating RFP, RFI, and RFQ responses.
- Track deadlines, inputs, and submission requirements.
- Help ensure responses are complete and submitted on time.
Salesforce Hygiene & Process Support
- Support Salesforce data hygiene by:
- Updating lead and opportunity records
- Logging activities and notes
- Assisting with forecast updates
- Help maintain standard sales and engagement processes.
- Identify process gaps or inefficiencies and escalate opportunities for improvement.
Cross-Functional Coordination
- Act as a coordination point between Client Partners and internal teams including:
- Delivery & Practice Leaders
- Finance, Legal, Talent, and Operations
- Help ensure information flows smoothly across teams during sales and engagement cycles.
Required Qualifications
- 2-5 years of experience in sales operations, client engagement, account coordination, or a related role
- Experience working with CRM tools (Salesforce preferred)
- Strong organizational skills and attention to detail
- Comfortable working with data, tracking tasks, and managing follow-ups
- Strong written and verbal communication skills
- Interest in growing a career in client engagement, sales operations, or consulting
- Background or exposure to IT consulting, technology services, or B2B environments is a plus
- Local to Chicago, IL with ability to work hybrid from the Westmont office
Benefits
- 100% free medical insurance, including dental and vision
- 50% contribution for dependents
- 401K Option
- Paid holidays, Sick leaves, Accrued holidays etc.
Our client continues to grow, and they are expanding their sales organization in Downers Grove. We are looking for driven, high‑energy Sales Executives who are excited to build new relationships, hunt for new business, and introduce clients to our portfolio of cutting‑edge IT solutions. This is a fast‑paced role that offers strong mentorship, career growth, and uncapped earning potential.
This position is onsite at the Downers Grove, IL headquarters.
What You Will Do
- Identify, pursue, and close new business opportunities across all industries
- Conduct high‑volume prospecting through calls, emails, and creative outreach
- Meet with prospective clients in the field, including local travel as needed
- Partner with solution architects and internal business units to design and present IT solutions
- Develop strong client relationships and manage each stage of the sales cycle
- Use the CRM (NetSuite) to track activity, pipeline, forecasting, and reporting
- Represent various technology offerings including security, managed services, cloud, and hardware solutions
What We’re Looking For
- At least 5 years of B2B sales experience
- A strong hunting mindset with consistent prospecting activity
- Excellent written and verbal communication skills
- Strong organizational skills and the ability to prioritize multiple initiatives
- The ability to travel locally and occasionally out of state (under 20 percent)
- A reliable car, valid driver’s license, and proof of insurance
- Eligibility to work in the United States without sponsorship
- A positive, proactive, can‑do attitude
- For senior‑level consideration: 5 or more years selling IT solutions at a VAR, MSP, or technology provider
Our Ideal Candidate
You excel in environments where you can build something from the ground up. You enjoy making calls, meeting clients, and developing creative ways to open doors. You like working with technical teams and learning new technologies. You want a sales role where your effort directly impacts your earning potential.
If you are excited by unlimited opportunity in a fast‑growing technology organization, we want to meet you.
What You Get
We offer a dynamic culture with extensive support, training, and career development, along with a competitive compensation package that includes base salary plus uncapped commissions.
Benefits include:
- Medical, dental, and vision coverage
- 401(k) and 529 plans
- Life and disability insurance
- Flexible spending accounts
- Family planning benefits
- Legal, identity protection, and financial education programs
- Employee Assistance Program
- Paid vacation, personal days, and sick time
- Certification support and hands‑on training
- Employee discounts for products, services, and entertainment
Responsibilities: Interpret application/feature/component design to develop according to specifications.
Code, debug, test, document, and communicate product/component/feature development stages.
Validate results with user representatives; integrate and commission the overall solution.
Select appropriate technical options for development, such as reusing, improving, or reconfiguring existing components or creating new solutions.
Optimize efficiency, cost, and quality.
Influence and improve customer satisfaction.
Set FAST goals for self/team.
Requirements: Code as per design.
Follow coding standards, templates, and checklists.
Review code for team and peers.
Create/review templates, checklists, guidelines, standards for design/process/development.
Create/review deliverable documents, design documentation, and requirements, test cases/results.
Define and govern configuration management plan.
Ensure compliance from the team.
Review and create unit test cases, scenarios, and execution.
Review test plan created by the testing team.
Provide clarifications to the testing team.
Advise software developers on design and development of features and components with a deep understanding of the business problem being addressed.
Learn more about the customer domain identifying opportunities to provide valuable addition to customers.
Complete relevant domain certifications.
Manage delivery of modules and/or manage user stories.
Perform defect RCA and mitigation.
Identify defect trends and take proactive measures to improve quality.
Create and provide input for effort estimation for projects.
Consume and contribute to project-related documents, share point, libraries, and company universities.
Review the reusable documents created by the team.
Execute and monitor release process.
Contribute to creation of design (HLD, LLD, SAD)/architecture for Applications/Features/Business Components/Data Models.
Clarify requirements and provide guidance to the development team.
Present design options to customers.
Conduct product demos.
Set FAST goals and provide feedback.
Understand aspirations of team members and provide guidance, opportunities, etc.
Ensure team is engaged in the project.
Take relevant domain/technology certification.
Required Skills: Explain and communicate the design/development to the customer.
Perform and evaluate test results against product specifications.
Break down complex problems into logical components.
Develop user interfaces, business software components.
Use data models.
Estimate time and effort required for developing/debugging features/components.
Perform and evaluate test in the customer or target environment.
Make quick decisions on technical/project-related challenges.
Manage a team.
Maintain high motivation levels and positive dynamics in the team.
Interface with other teams, designers, and other parallel practices.
Set goals for self and team.
Provide feedback to team members.
Create and articulate impactful technical presentations.
Follow high level of business etiquette in emails and other business communication.
Drive conference calls with customers addressing customer questions.
Proactively ask for and offer help.
Ability to work under pressure, determine dependencies, risks, facilitate planning; handling multiple tasks.
Build confidence with customers by meeting the deliverables on time with quality.
Estimate time and effort, resources required for developing/debugging features/components.
Make appropriate utilization of Software/Hardware.
Strong analytical and problem-solving abilities.
Knowledge Examples: Appropriate software programs/modules.
Functional and technical designing.
Programming languages
- proficient in multiple skill clusters.
DBMS.
Operating Systems and software platforms.
Software Development Life Cycle.
Agile
- Scrum or Kanban Methods.
Integrated development environment (IDE).
Rapid application development (RAD).
Modelling technology and languages.
Interface definition languages (IDL).
Knowledge of customer domain and deep understanding of sub-domain where problem is solved.
Rheinmetall 4iG Digital Services (R4) is a joint venture between Rheinmetall, a globally leading supplier of defense and automotive products, and 4iG, Hungary's leading IT systems integrator. R4 has been founded end of 2022 with its headquarters in Budapest and the initial mission to provide project- and operations-related IT services to Rheinmetall's local subsidiaries in Hungary and worldwide. Based on business requirements and opportunities, R4 plans to progressively expand the scope of its services for internal and external customers alike. In a nutshell, R4 is like a start-up with guaranteed success. Equipped with a hands-on mentality, it significantly benefits from the support and tremendous growth of both Rheinmetall and 4iG. The designated business and solid setup offer outstanding development potentials for R4 itself but consequently also for all employees, because there will be lots of interesting jobs in an international and dynamic work environment.
In order to achieve our common goals, we count on you
* Design, implementation and operation of print management system and print servers.
* Takes over communication with the service provider and processes reported problems in close cooperation with the service provider
* Approves the system settings for the printing functions provided by the service provider and ensures that they are maintained
* Improves existing processes and technical solutions
* Is an active member of the team and contributes to continuous optimization with their experience
What you will need for successful work
* Degree in computer science, information technology, business information technology, or related field with relevant working experience
* Professional experience (min. 3 years) with print servers and printing solutions (follow me printing)
* Professional experience with printer hardware (especially Konica Minolta printers)
* Thorough knowledge of modern print management software
* Basic knowledge of networks, databases and application servers
* Recognising and communicating technical, structural and organisational problems and developing proactive solutions
* Close cooperation with other departments within the organisation
* Thorough work ethic with attention to detail
* Strong analytical skills combined with a strong service and customer focus
* Independent, proactive work
* Positive and solution-oriented mindset, team spirit
* Business fluent English and Hungarian, both written and spoken
What we offer
* Take over an important and challenging role with high visibility
* Become part of the unique growth stories of Rheinmetall and 4iG, which offer outstanding development and career opportunities
* Gain insight into the defense and automotive industry
* Make use of the broad network with over 30.000 great colleagues at Rheinmetall and 4iG worldwide
* Benefit from various professional trainings and events
* Enjoy our international and flexible work environment with an official office in Budapest but up to 100% mobile work
What we are happy about
* Experience with SafeQ, Siteaudit, and Autostore systems
* Knowledge of ITIL processes
* Experience with ServiceNow
* Software release management
* German language skills are an advantage
| Woodridge, IL 60517 Wage: $17.00 per hour Job Type: Full-time 3pm
- 11pm Unit: Adult At Woodridge Interventions our job is helping the lives of others.
We're looking for those who share our desire to provide the best quality care to our patients and lead the fight against the opioid epidemic, be part of MAKING A DIFFERENCE in our community! Who We Are: Abraxas Youth & Family Services is a national nonprofit human services provider dedicated to Building Better Futures for at-risk youth, adults, and families.
Our diversified array of services includes alternative education, outpatient counseling, in-home services, shelter, detention, residential treatment and re-entry/transition services.
Since 1973, Abraxas team members have positively impacted the lives of those we serve and the communities in which they live.
Substance Abuse Technicians are responsible for: Monitoring, observing, and ensuring the safety and well-being of clients in a substance abuse treatment program Providing motivational and educational support and guidance to assist clients in meeting therapeutic goals Scheduling and coordinating client transportation and assisting with planning client recreational events Supporting treatment plans by reporting client observations and contributing to decisions concerning therapy, discipline and privileges Other duties as assigned Job Requirements: High school diploma or equivalency required Must be at least 21 years of age Minimum of 6 months of training or equivalent knowledge of substance abuse treatment theory and practice preferred Previous work experience with the program specific population in a residential or outpatient setting is preferred Must be able to respectfully interact with substance abuse clients and form a working therapeutic alliance Valid driver’s license in state of hire and good driving record required Physical Requirements: Ability to walk or move about facilities for up to two hours at a time, to monitor and interact with clients Ability to speak with others in order to exchange information and provide support Ability to proofread and check documents and files for accuracy on a regular basis Ability to respond to telephones and pages, and to hear and detect alarms and unusual noises Ability to drive an automobile or van and remain alert to traffic conditions, and to identify and comply with traffic signals and signs Why Should You Consider Abraxas? At Abraxas, we celebrate the richness of our diverse employees and the communities we serve.
We are actively committed to building a culture of awareness and belonging, as we strive to ensure we are a welcoming, inclusive, and culturally competent organization.
As we work to make a difference in people’s lives, we are dedicated to respect, equity, and the engagement of those we serve and our employees.
As a Trauma-Informed Care Organization, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives, and we consider it an honor and a privilege to assist them in their journey.
Whether you’re looking to begin a rewarding career or you’re a seasoned professional wanting a new challenge, we have a place for you and opportunities for development at all levels.
At Abraxas, everything we do centers around people.
That is why we are committed to providing you with competitive pay and comprehensive benefit options that help make your life easier and healthier, with a focus on providing choice when it comes to physical, emotional and financial wellness.
Our benefit options meet you where you are in your life and set you up for success both in and outside of work.
If you want to have a positive impact in the lives of others, come join us! Equal Opportunity Employer Abraxas Youth & Family Services, an affiliate of Apis Services Inc., offers a rewarding career for those passionate about making a difference in the lives of others.
Abraxas is a great place to start your career whether you have a high school diploma or GED, military experience, some college, or a bachelor or advanced degree.
If you are interested in counseling, juvenile justice, psychology, social work, teaching or just want to make a difference, we have a career path for you/ About Company: Apis Services, Inc.
(a wholly owned subsidiary of Inperium, Inc.) provides a progressive platform for delivering Shared Services to Inperium and its Constellation of affiliate companies.
Allowing these entities to advance their mission and vision.
By exploring geographical program expansion and focusing on quality outcome measures to create cost savings that result in reinvestment into the organizations stakeholders through capacity creation and employee compensation betterment.
Apis Services, Inc.
and affiliate’s provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and all applicable state and local laws and regulations, including nondiscrimination in hiring and employment.
All employment decisions are made without regard to race, color, religion, gender, national origin, ancestry, age, sexual orientation, gender identity and expression, disability, genetic information, marital status, pregnancy/childbirth, veteran status or any other basis protected by law.
This policy of non-discrimination and equal employment opportunities extends to every phase and aspect of hiring and employment.
Giesecke+Devrient is a growing, German international security technology company operating in the fields of digital security, financial platforms, and currency technology. G+D ePayments manages and secures billions of digital identities throughout their entire life cycle. Our products and solutions are used by commercial banks, mobile network operators, car and mobile device manufacturers, business enterprises, transit authorities and health insurances and their client’s every day to secure payment, communication and device-to-device interaction. G+D ePayments is a technology leader in its markets and holds a strong competitive position.
JOB SUMMARY
The Client Success Manager I (CSM I) is responsible for providing the highest level of quality service, and ensuring for excellent internal and external communication to support our Client’s day to day requirements and specifications. The CSM I seeks to understand the client needs and suggests the appropriate solutions, products, and services to best meet those needs in collaboration with Sales. The CSM I is responsible for successful execution of client projects and serves as the direct daily liaison between the client and internal stakeholders.
The CSM I responsibilities also include processing orders; inventory management; coordinating with Other CSMs, production, scheduling and logistics teams; and invoicing. This position requires direct interface with internal stakeholders in a variety of departments, collaborating to ensure for a timely, accurate, and excellent client delivery experience. A high level of responsiveness, attention to detail, and service is required for all duties.
- Manage the end-to-end process of the order lifecycle (PO data entry, confirmation, changes, tracking, and invoicing via ERP system).
- Link Client Services/Sales with Operations for daily order processing and updates.
- Coordinate across Production, Scheduling, Procurement, Quality, and Shipping teams for accurate and on-time fulfillment.
- Maintain and update WIP/dashboards; share timely updates with respective teams.
- Follow SOPs, maintain data accuracy and quality standards.
- Support Client Service management on client visits, audits, press checks.
- Investigate and quickly resolve quality issues with Production/Quality teams.
- Provide team backup; train on SAP and other tools.
Qualifications:
- Bachelor’s degree in Business Administration or related field required.
- Minimum 5 years of experience in a similar or related client-facing role.
- Order management experience in a Manufacturing, Printing, Financial, or related environment.
- Advanced working knowledge of end-to-end client order processes across varying client types.
- Strong organization, planning, and multitasking skills with high attention to detail.
- Excellent written and verbal communication skills; professional and client-oriented demeanor.
- Self-motivated, proactive and team-oriented, with a proactive and collaborative approach to meeting client expectations and deadlines.
- ERP experience required with respect to order processing, inventory management, status monitoring and receiving; SAP strongly preferred.
- Proficient in Microsoft Office (Word, Excel, Outlook, Teams); experience in digital file navigation and document handling.
- Experience in the card, payment or printing industries strongly preferred.
The above job description is meant to describe the general nature and level of work being performed. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.
BENEFITS INCLUDE
Medical (PPO and HDHP with HSA), dental, Vision, PTO, paid holidays, 401k with employer match, short/long term disability, life insurance, healthcare and dependent care flexible spending, EAP, commuter benefits, education assistance and more.
JOB SUMMARY:
The Master Data Management Specialist will be responsible for the proper configuration, setup, organization and creation of SAP Master Materials Records (MMR) for the planning, procurement, use and control according to company needs and customer requirements. The position will oversee several material maser parameters like product hierarchy, MRP parameters and other relevant classifications. The Master Data Management Specialist (MDM Specialist) will also focus on setting up, creating, maintaining, updating and organizing the master material records by collaborating with all applicable parties for the proper Product Lifecycle Management. With an emphasis on supporting production requirements, quicker new product launches, elimination and control of duplicate record, this role will need to engage with other G+D sites and material central teams.
QUALIFICATIONS & SKILLS:
- Bachelor’s Degree required or equivalent experience.
- 1+ years of Master Data management or Supply Change Management.
- 1+ years of SAP experience would be a plus.
- Strong Excel and database building/navigating skills.
- Methodic, precise person. Able to manage large sets of data.
- Advanced analytical and problem solving skills. Ability to effectively operate in any organizational structure and interface with all levels of the organization. Demonstrates strong oral and written communication skills.
- Ability to effectively manage changing and conflicting priorities and resolve appropriately.
DUTIES & RESPONSIBILITIES:
- The Master Data Management Specialist will be responsible for the proper configuration, setup, organization, creation and maintenance of systems’ Master Data for the materials, planning, production for warehousing and, shipping.
- Support Design Review (DSR) meetings to ensure proper Sales Order Configuration setup.
- Verifying accuracy of MMR with regard to sales orders and applicable production orders.
- Troubleshoot issues with materials, configurations, orders, etc.
- Transact proper material introduction into SAP thru ProPLMClient from ProNovia.
- Manage the access and roles to systems & applications (Authorizations), e.g. SAP ECC.
- Foresee the necessary changes for variant configuration objects to adapt them better to business needs and request them to central.
- Support production requirements, quicker new product launches, elimination and control of duplicate records.
- Support the introduction of new systems specially in the data consistency side of it and the testing.
- Support the creation and distribution of reports as required.
- Documenting SAP processes related to Master Data. Develop and deliver clear, concise, and effective end user training and associated training materials.
- Partners with department managers to fully understand user functionality, pain points, and areas with opportunity for improvement. Provide training and extensive support to end-users, ensuring optimal utilization of the implemented SAP and other systems’ functionalities.
- Prepare reports, or deliver presentations, about their recommended approach (or modifications), including creation of proposals to change current SAP ePayments template and specifying benefit evaluation. Deployment of approved changes & functionalities in the organization.
- Collaborate with Finance for costing related topics.
- Assurance of local process adherence according to the established “template”.
- Continues to learn and develop technical SAP and business expertise.
- Establish and maintain a North American key user community (US and Canada) and foster and exchange with other global key user communities
Giesecke+Devrient is a growing, German international security technology company operating in the fields of digital security, financial platforms, and currency technology. G+D ePayments manages and secures billions of digital identities throughout their entire life cycle. Our products and solutions are used by commercial banks, mobile network operators, car and mobile device manufacturers, business enterprises, transit authorities and health insurances and their client’s every day to secure payment, communication and device-to-device interaction. G+D ePayments is a technology leader in its markets and holds a strong competitive position.
Benefits offered to eligible employees include, medical (PPO and HDHP with HSA), dental, vision, paid time off, paid holidays, 401K w/ employer match, short/long term disability, life insurance, healthcare and dependent care flexible spending, EAP, commuter benefits, education assistance, pet insurance, legal, and more.
Giesecke+Devrient Mobile Security America, Inc. is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity
Location: Bolingbrook IL
Position Overview
The Assistant Plant Controller is a key business partner to both Finance and Operations, reporting directly to the CFO. This role supports plant‑level financial performance through hands‑on involvement in cost accounting, budgeting, analysis, and inventory control. You’ll work cross‑functionally to translate financial data into clear insights that support smart, data‑driven operational decisions.
Key Responsibilities
- Support plant budgeting, forecasting, and monthly close activities
- Manage cost accounting, job costing, and inventory controls
- Analyze plant profitability, KPIs, and key cost drivers
- Perform variance analysis and support cost‑reduction initiatives
- Develop financial models and reports for operational and strategic decisions
- Partner with Operations and Finance leadership to improve performance
Minimum Requirements
- Bachelor’s degree in finance, Accounting, or related field
- 4+ years of finance or cost accounting experience (manufacturing preferred)
- Strong analytical and financial modeling skills
- ERP experience required (SAP preferred)
- Effective communication and organizational skills
Giesecke+Devrient is a growing, German international security technology company operating in the fields of digital security, financial platforms, and currency technology. G+D ePayments manages and secures billions of digital identities throughout their entire life cycle. Our products and solutions are used by commercial banks, mobile network operators, car and mobile device manufacturers, business enterprises, transit authorities and health insurances and their client’s every day to secure payment, communication and device-to-device interaction. G+D ePayments is a technology leader in its markets and holds a strong competitive position.
Benefits offered to eligible employees include, medical (PPO and HDHP with HSA), dental, vision, paid time off, paid holidays, 401K w/ employer match, short/long term disability, life insurance, healthcare and dependent care flexible spending, EAP, commuter benefits, education assistance, pet insurance, legal, and more.
Giesecke+Devrient Mobile Security America, Inc. is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity
IT Operations Specialist
Reports to: Director of Technology
Role Overview
The IT Operations Specialist supports day-to-day technology operations across corporate offices and jobsites. This role serves as the primary point of contact for end-user support and works closely with the Director of Technology to strengthen and mature the company’s internal IT operations capability.
This position is ideal for a hands-on technical professional who enjoys problem-solving, working directly with users, and contributing to a structured and evolving IT environment.
Key Responsibilities
- Provide L1/L2 support for Windows 10/11 environments
- Troubleshoot Microsoft 365, Procore, Viewpoint, and related SaaS platforms
- Resolve login, MFA, and access-related issues
- Perform onboarding and offboarding (AD, M365 licensing, device configuration)
- Configure and deploy laptops, tablets, and mobile devices
- Troubleshoot basic networking issues (IP, DHCP, DNS)
- Coordinate with the MSP for escalations when required
- Maintain accurate ticket documentation and follow structured processes
- Identify recurring issues and suggest improvements
- Take ownership of assigned tickets through resolution or proper escalation
Qualifications
- 3–5 years of hands-on IT support experience (corporate or multi-site preferred)
- Strong Windows 10/11 troubleshooting skills and Microsoft 365 proficiency
- Hands-on experience managing users and groups in Active Directory (on-prem or hybrid preferred)
- Experience with Microsoft 365 in hybrid environments
- Working knowledge of networking fundamentals (IP addressing, DNS, DHCP, VLAN basics)
- Experience with ticketing systems
- Device provisioning experience
- Relevant certifications are a plus, demonstrated hands-on experience is highly valued.
Professional Skills
- Strong communication skills (technical to non-technical)
- Structured and methodical troubleshooting approach
- Process-driven and organized
- High accountability and ownership mindset
- Comfortable working in a hybrid internal + MSP support model
- Demonstrates responsiveness and reliability in hybrid work environments
Work Model
Primarily on-site role supporting multiple offices and jobsites.
On-site presence aligned with operational needs
- 1–2 remote days per week depending on workload and projects
- Full-time, Monday–Friday
- 7:00 AM on-site start time
- Occasional after-hours availability when scheduled in advance