Information Technology Jobs in Chicago Remote
2,096 positions found — Page 13
- Evaluate projects to ensure alignment with HIS standards, identify technology requirements, estimate required HIS involvement, and define high-level architecture.
- Monitor IT projects and solutions to ensure compliance with architectural standards, providing guidance and adjustments as needed to maintain alignment.
- Develop and maintain architecture frameworks across application, data, infrastructure, integration, and security domains.
- Integrate risk management and compliance into architecture and governance practices.
- Oversee systems architecture governance, standardization, and lifecycle management to support the scalability and modernization of IT services.
- Mentor and coach technical teams and stakeholders to instill architectural thinking and facilitate adoption of architecture principles.
- Create architectural diagrams, roadmaps, and blueprints to visually communicate system designs and guide the implementation of enterprise solutions.
- Position the Enterprise Architecture practice as an internal consultancy offering services and skills to IT service delivery teams.
- Define and evolve enterprise architecture strategies that align technology with business objectives.
- Assess trends, disruptions, and emerging technologies to evaluate their impact on organizational objectives and technology strategy.
- Collaborate with IT and business leaders to ensure interoperability, secure solutions, and alignment with organizational priorities and standards.
- Develop tools and processes to map IT systems to organizational business capabilities, ensuring investments align with priorities.
- Establish and utilize feedback mechanisms to continuously refine IT strategies and solutions.
- Communicate the value of enterprise architecture, and its portfolio of services.
- Perform other duties as assigned
About the Apprenticeship Opportunity
The Designer Apprenticeships provides an incredible opportunity to leverage your drafting skills to learn the design and engineering process of a variety of engineering disciplines. We are offering year-long positions, providing salary, training, and a flexible schedule with an opportunity to achieve Employee Ownership at the end of the program!
The Work:
Our Designer Apprentices are responsible for revising and preparing drawings of basic components from explicit verbal or written instructions and detailed sketches. This position successfully plots drawings; learns and follows company and client drafting standards and procedures; and, most importantly, learns the engineering and design practices of their selected business line.
The Transmission & Distribution group is responsible for the planning and design of electrical transmission projects in power delivery, including overhead transmission, underground transmission, distribution systems, substation design, telecommunication & network engineering, pipelines, renewable power integration, security, grid modernization and more.
Here's what you need:
Are you a self-motivated difference maker with a passion for innovation, design, and infrastructure? Then bring your entrepreneurial spirit to a top-ranked, and nationally recognized “Great Place to Work” to start building your story at Burns & McDonnell.
- Pursuing an associate degree in the Applied Science, focus on Computer Automated
Drafting and Design (CAD) is preferred.
- Minimum of 3.0 GPA strongly preferred
- Ambition to do more than drafting with the skills you learn in the classroom and in the office.
- Communication skills that make it easy for you to operate successfully on a team.
- Engagement and ownership of any task put in front of you.
- Passion for success!
Earn: A competitive hourly wage while you learn a lucrative skill set
Learn: Enrollment in an academic program during the apprenticeship is program mandatory. Associate in Applied Science degree program in Computer-Aided Drafting or related program preferred
Education Requirements: Some CAD coursework preferred
Hours Per Week: 25 – 35 (flexible, but fixed schedule during company’s core business hours, Monday-Friday 7am-6pm)
Location: On-site in Downtown Chicago Office, not a remote position
Apprenticeship Term: 6 Months - 1 Year, with eligibility for full-time employment after successful completion of program.
START DATE - Early Spring 2026
Wage: $19.55-$22.85/hr
Other Eligibility Requirements: Subject to criminal background checks and drug screening; must be eligible for work in the US
At Burns & McDonnell, the Design Technology team is not just CAD anymore! Our team has a strong, goal-oriented focus on developing the next generation of designers, coordinators, and technologists. These team-members are pivotal in the engineering and construction of high voltage electrical substations, including layout, power system analysis, and control/relay design, designing high voltage transmission structures, low voltage distribution networks, gas pipeline infrastructure, and much more. Our Design Technology team is blazing new trails and driving a culture of innovation at Burns & McDonnell, providing unlimited opportunities for growth and exploration into project execution as well as the ever-expanding world of new technologies.
F.H. Paschen has over 115 years of experience in the construction industry. You’ve driven on highways we paved, you’ve travelled through airports we modernized, you’ve commuted through rail stations we constructed, and your children learn in schools we built. But we are MORE than that. We offer MORE Versatility—as we work in any industry, offering any delivery method and service. We operate with MORE Tenacity—as we maneuver through tight schedules, spaces, and budgets. We provide MORE Ingenuity—by creating solutions to solve your greatest challenges. And we perform with MORE Pride—in focusing on safety and quality, and in offering more opportunities for our communities and diverse populations to build with us. We deliver far more than just on time and on budget—we deliver with MORE Paschen.
Position Overview
The VDC Project Manager plays a pivotal role in advancing construction planning through accurate coordination and quality by integrating reality capture technologies and digital workflows. This position leads the implementation of Building Information Modeling (BIM), field technology, and model-based processes to enhance coordination, precision, and efficiency across all phases of the project lifecycle. The VDC Project Manager collaborates closely with preconstruction, operations, and field teams to ensure that models, data, and technology are seamlessly aligned with project delivery and on-site execution.
Assigned Responsibilities
- Develop and implement companywide VDC standards and templates.
- Train teams on VDC tools to boost digital proficiency
- Lead BIM/VDC coordination across architectural, civil, structural, and MEP disciplines.
- Develop and maintain discipline specific BIM models.
- Coordinate with project teams, subcontractors, and designers to ensure accurate model-based planning and execution.
- Manage BIM Execution Plans and VDC standards.
- Conduct clash detection and constructability reviews using Navisworks, Revit, Civil 3D, AutoCAD, MicroStation, and Autodesk Construction Cloud.
- Geolocate models for survey alignment, field layout, and spatial coordination.
- Integrate point clouds into Revit, AutoCAD, and Navisworks for design verification.
- Collaborate with Senior Survey Manager to translate models into field layout and verify as-builts.
- Maintain as-built models throughout construction.
- Validate field conditions for QA/QC and coordination.
- Perform and manage 3D laser scanning with Leica, FARO, or Trimble equipment.
- Manage and operate reality capture technologies including drones (FAA Part 107 certification required) and insta 360 cameras for precise geospatial data and visual documentation to support planning, design and construction.
- Ensure organized data management and long-term storage.
- Research and apply emerging construction technologies.
- 8–10 years of experience in the construction, engineering, or design industry.
- Minimum 5 years of direct BIM coordination experience.
- Proven expertise in BIM model management and reality capture technologies.
- Proficiency in BIM software: AutoCAD, Civil 3D, Revit, Navisworks, ReCap, and MicroStation.
- Proficiency in scan processing software: Leica Cyclone, FARO Scene, Trimble RealWorks.
- Proficiency with drone operation and data processing tools: DroneDeploy, DJI Terra, Pix4D.
- Solid understanding of survey principles and practices.
- Ability to read and interpret construction documents, including drawings, specifications, schedules, and scopes of work.
- Skilled in interpreting and utilizing scanned point cloud data.
- Highly motivated team player with the ability to work collaboratively across internal and external teams.
- Strong communication skills and a passion for BIM and its impact on construction processes.
- Bachelor’s degree in Architecture, Engineering, or Construction Management
If you require an accommodation in order to complete this application, please contact Tracy Tesnow at 773-444-3474.
Note to Search Firm Agencies, Recruitment Agencies, and Similar Organizations and Firms: F.H. Paschen does not accept unsolicited resumes from recruiters or employment agencies. Please do not forward unsolicited resumes or candidate information to any F.H. Paschen employee. F.H Paschen will not pay fees to any third-party agency or firm and will not be responsible for any agency fees and referral compensation associated with unsolicited resumes. Unsolicited resumes received will be considered property of F.H. Paschen and will be processed accordingly.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401K matching
- Flexible spending account
- Life insurance
- Referral program
- Professional development assistance
- Eligibility for Year End Bonus
- LifeLock Subscription
$105,000 - $150.000
F.H. Paschen reserves the right to offer the selected candidate or applicant an hourly rate or salary at an appropriate level to be set and determined by the employer that is commensurate with the applicant's qualifications, experience, education, skill training, certifications, or seniority.
Job Title: Instructional Designer
Pay Range:$30-35/hr
Duration:3-4 month contract
Location: Chicago Illinois 60606
Instructional Designer – HR Technology & Workday Enablement
We are looking for an Instructional Designer to join the Global Learning team, with a strong focus on enabling enterprise HR technology transformations, including a Workday Human Resources Information Systems (HRIS)/Human Capital Management (HCM) transition.
In this role, this individual will design, develop, and manage learning experiences that support large-scale system adoption, behavior change, and readiness across various employee populations.
Key responsibilities
The Instructional Designer – HR Technology & Workday Enablement is responsible for designing and developing learning experiences, including instructor-led and eLearning courses, microlearning, and job aids, while managing logistics and ensuring a smooth learning experience for participants.
This role goes beyond course development and requires comfort operating in complex, fast-moving transformation environments where requirements evolve and influence is critical.
• Design and deliver learning solutions that support HR technology transformations (e.g., Workday HCM, Payroll, Talent), including role-based enablement for end users, people leaders, HR partners, and support teams
• Partner closely with HR, HRIS, IT, Change Management, Communications, and vendor teams to understand complex end-to-end process, translate system design, and future-state workflows into effective learning experiences for HR, Payroll, Manager, and all employee audiences
• Apply Instructional Systems Design (ISD) and adult learning principles to create learner-centric content that drives adoption and behavior change during system and process transformations
• Support change and adoption efforts by reinforcing new ways of working, not just how to use the system
• Create scalable, just-in-time learning assets (job aids, simulations, walkthroughs, knowledge articles) to support system adoption and performance in the flow of work
• Develop learning aligned to key transformation milestones, including testing cycles, deployment waves, and post-launch sustainment
• Establish, track, and analyze key learning metrics and learner feedback to evaluate program success and drive continuous improvement
What’s needed to succeed
Minimum qualifications
• 3+ years of experience in instructional design and learning development
• Hands-on experience designing and delivering learning for enterprise HR technology implementations (e.g., Workday or comparable HCM platforms)
• Experience supporting large-scale enterprise transformations, system implementations, or operating model changes
• Strong project management skills with the ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook), Rise, Articulate 360
• Excellent written and verbal communication skills
• Strong problem-solving skills with a creative and solution-oriented mindset
• Ability to manage change, ambiguity, and competing priorities effectively
• Reliable, punctual attendance is an essential function of the role
Preferred qualifications
• Experience in a similar corporate environment
• Experience with microlearning tools such as 7Taps, Synthesia, and Vyond
• Experience implementing ServiceNow; ServiceNow for HR preferred
• High business acumen with the ability to translate organizational needs into impactful learning solutions
• Familiarity with change management concepts and adoption strategies in technology transformations
• Experience working in agile or phased deployment environments
• Willingness to travel up to 10% as needed
Top Skill sets
1. Deep Workday training experience (can consider other system/technical training skill set but Workday is #1 preference) with implementation being ideal
2. Instructional Design experience (Articulate Rise is preference, other tools are secondary)
3. Large organization experience need to have but not critical if Workday skill set is deep
4. Problem solving - Strong problem-solving skills with a creative and solution-oriented mindset
5. Prioritization - Makes smart scope decisions under tight timelines, balancing speed, quality, and impact.
6. Comfort with Ambiguity - Thrives in unclear problem spaces; able to move forward with partial information while continuously validating assumptions.
Role: Instructional Designer
Location: 100% Remote
Duration: Contract - W2
Job Description
Top Skill sets:
- Deep Workday training experience (can consider other system/technical training skill set but Workday is #1 preference) with implementation being ideal
- Instructional Design experience (Articulate Rise is preference, other tools are secondary)
- Large organization experience need to have but not critical if Workday skill set is deep
- Problem solving - Strong problem-solving skills with a creative and solution-oriented mindset
- Prioritization – Makes smart scope decisions under tight timelines, balancing speed, quality, and impact.
- Comfort with Ambiguity – Thrives in unclear problem spaces; able to move forward with partial information while continuously validating assumptions.
Nice to have skills or certifications:
- Microlearning tools (7Taps, Synthesia, and Vyond)
- Experience implementing ServiceNow/ServiceNow for HR
- Familiarity with change management concepts/adoption strategies for technology transformations
- Any project details – need to know about.
- Preferred Hours of work: 9:00 AM – 5:00 PM CT, M-F
- hybrid- Tues – Thurs onsite 1st and 3rd week of the month, Tues& Weds onsite 2nd and 4th week of the month in Chicago
Description:
- Instructional Designer – HR Technology & Workday Enablement
- We are looking for an Instructional Designer to join the Global Learning team, with a strong focus on enabling enterprise HR technology transformations, including a Workday Human Resources Information Systems (HRIS)/Human Capital Management (HCM) transition. In this role, this individual will design, develop, and manage learning experiences that support large-scale system adoption, behavior change, and readiness across various employee populations.
- Key responsibilities
- The Instructional Designer – HR Technology & Workday Enablement is responsible for designing and developing learning experiences, including instructor-led and eLearning courses, microlearning, and job aids, while managing logistics and ensuring a smooth learning experience for participants. This role goes beyond course development and requires comfort operating in complex, fast-moving transformation environments where requirements evolve and influence is critical.
- Design and deliver learning solutions that support HR technology transformations (e.g., Workday HCM, Payroll, Talent), including role-based enablement for end users, people leaders, HR partners, and support teams
- Partner closely with HR, HRIS, IT, Change Management, Communications, and vendor teams to understand complex end-to-end process, translate system design, and future-state workflows into effective learning experiences for HR, Payroll, Manager, and all employee audiences
- Apply Instructional Systems Design (ISD) and adult learning principles to create learner-centric content that drives adoption and behavior change during system and process transformations
- Support change and adoption efforts by reinforcing new ways of working, not just how to use the system
- Create scalable, just-in-time learning assets (job aids, simulations, walkthroughs, knowledge articles) to support system adoption and performance in the flow of work
- Develop learning aligned to key transformation milestones, including testing cycles, deployment waves, and post-launch sustainment
- Establish, track, and analyze key learning metrics and learner feedback to evaluate program success and drive continuous improvement
Minimum qualifications:
- 3+ years of experience in instructional design and learning development
- Hands-on experience designing and delivering learning for enterprise HR technology implementations (e.g., Workday or comparable HCM platforms)
- Experience supporting large-scale enterprise transformations, system implementations, or operating model changes
- Strong project management skills with the ability to manage multiple priorities in a fast-paced environment
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook), Rise, Articulate 360
- Excellent written and verbal communication skills
- Strong problem-solving skills with a creative and solution-oriented mindset
- Ability to manage change, ambiguity, and competing priorities effectively
- Must be legally authorized to work in the United States without sponsorship
- Reliable, punctual attendance is an essential function of the role
Preferred qualifications:
- Experience in a similar corporate environment
- Experience with microlearning tools such as 7Taps, Synthesia, and Vyond
- Experience implementing ServiceNow; ServiceNow for HR preferred
- High business acumen with the ability to translate organizational needs into impactful learning solutions
- Familiarity with change management concepts and adoption strategies in technology transformations
- Experience working in agile or phased deployment environments
- Willingness to travel up to 10% as needed
Remote working/work at home options are available for this role.
Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations.
Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.
Visit us at to learn more and view our open positions.
Please apply or call one of us to learn more For further inquiries regarding the following opportunity, please contact our Talent Specialist, Vijay at (63 Title: Financial Analyst
- Hybrid Duration: 2 Months Location: Hybrid at Northbrook, IL Schedule: 8:00 AM
- 5:00 PM Note: The position reports to the Manager of Corporate Accounting, based at our Northbrook Headquarters, with flexibility to work from our Chicago office.
This is a hybrid role, requiring on-site presence three days per week.
Only W2 candidates are eligible for this position.
Third-party or C2C candidates will not be considered.
Description: Position Purpose: We are seeking a highly motivated and detail-oriented Senior Accountant to support global accounting operations, strengthen internal controls, and drive process improvements.
This role will play a key part in month-end close, cross-functional initiatives, and special projects.
The ideal candidate is analytical, proactive, and capable of operating independently in a fast-paced, collaborative environment.
Duties and Responsibilities: Lead and execute month end, quarter end, and year end close activities, including journal entries and account reconciliations Perform variance analysis and investigate discrepancies Support internal and external audit requests Support maintenance of Oracle Account reconciliation portal Maintain supporting documentation and schedules in compliance with SOX requirements Support both internal and external audits by providing requested materials and actively participating in walkthroughs and testing with auditors and internal stakeholders Contribute to various accounting and finance initiatives, including system implementations, process improvements, and other special projects as assigned Education and Experience: Bachelor's degree in accounting required Minimum 5 years of total accounting experience Knowledge of ERP: Oracle preferred, Oracle ARCS and Kyriba Experience with improvement initiatives and enhancements Ability to have a collaborative style and work with cross-functional and international teams Strong GAAP knowledge, analytical, and problem-solving skills Excellent verbal and written communication skills CPA certification preferred About us: DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond.
The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.
DivIHN is an equal opportunity employer.
DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.
CPA, Oracle, GAAP, Oracle ARCS, Kyriba
Remote working/work at home options are available for this role.
Professional Development RN - Hybrid
Under the supervision of the Senior Director of Clinical Education, the RN Professional Development Specialist supports curriculum design and virtually facilitates experiential learning activities (ELA) within the Clinical Academy. This role primarily supports Critical Care and related Nurse Residency and Fellowship programs, as well as professional development offerings such as preceptor and charge nurse development. The specialist delivers learning experiences to a diverse group of nurse learners across the five states in the Central Division and is responsible for the assessment, design, implementation, evaluation, and continuous improvement of learning experiences using innovative, technology enabled approaches. Responsibilities include instructional design support, consultation on training strategies and skill based learning (skills labs), and delivery of virtual, case based client care experiences (simulation). This is a hybrid role with a strong emphasis on virtual class facilitation as a member of the Clinical Academy.
Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Strategic And Management Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.
Required Qualifications:
- Bachelor's Degree from an accredited nursing program.
- Upon hire: Registered Nurse License
- 10 or more years Nursing or equivalent experience in related field.
- 5 years Clinical Nursing Education/Professional Development experience.
Preferred Qualifications:
- Master's Degree in Nursing or related professional development field.
- Within 90 days of hire: Nursing Professional Development Certification
- 1 year experience in virtual learning.
- Prior experience working in critical care
Salary Range by Location:
Montana: Except Great Falls: Min: $44.69, Max: $69.38
Oregon: Portland Service Area: Min: $55.51, Max: $86.18
Texas: Min: $42.34, Max: $65.73
Washington: Eastern: Min: $49.39, Max: $76.68
Washington: South Eastern: Min: $51.74, Max: $80.33
Why Join Providence?
Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.
Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.
About Providence
At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.
Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.
Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
About the Team
Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.
Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.
Requsition ID: 415564
Company: Providence Jobs
Job Category: Clinical Education
Job Function: Clinical Support
Job Schedule: Full time
Job Shift: Day
Career Track: Nursing
Department: 4007 SS CNTRL DIV EDU ADMIN
Address: OR Portland 4400 NE Halsey St
Work Location: Providence Health Plaza (HR) Bldg 1-Portland
Workplace Type: Hybrid
Pay Range: $see posting - $see posting
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
PandoLogic. Category:Human Resources, Keywords:Professional Development Specialist, Location:Lubbock, TX-79411
Remote working/work at home options are available for this role.
Don't miss this opportunity to jumpstart your career! Come interview with us in-person at our upcoming open recruiting session in the Tulsa, OK area on Thursday, April 9, 2026.
Come ready to meet the AT&T Management Team and learn all about a career with LifeAtATT! Join us at our AT&T Call Center: 15901 E Skelly Drive, Floor 1 Tulsa, OK 74116 Date: Thursday, April 9, 2026 Time: 10:00am
- 3:00pm Note: Priority scheduling will be given to candidates who complete their application and pass the online assessment.
Walk-ins are welcome! Note: This hybrid position reports to our 15901 E Skelly Drive, Tulsa, OK 74116 location and works in center 3-4 days weekly and remotely from home 1-2 days weekly.
If selected, you must be able to report to this location.
This is your opportunity to be the voice of AT&T – a global leader in communications and technology.
As a member of our team, you’ll redefine customer service, creating meaningful connections with each customer.
Every interaction is an opportunity to introduce the latest technology, services, and offers, helping our customers stay connected to what matters most.
Pay Transparency: Our Premier Service Consultants earn $17.76
- $21.02 hourly commissions if all sales goals are met.
With our uncapped commission opportunities, surpassing those goals earn top representatives $62,280 per year.
Not to mention all the other amazing rewards that working at AT&T offers.
Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
How You’ll Make an Impact: As a Premier Service Consultant specializing in customer acquisition, sales and service, you’ll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty.
What Your Day-to-Day Will Look Like: Handle customer interactions (calls, chats, emails) in a fast-paced environment.
Identify upselling opportunities and close deals to reach your sales and commissions targets.
Accurately resolve issues related to service, billing, payments, and collections.
Explain bills and product features clearly.
Troubleshoot basic problems and seek higher support if needed.
Build customer confidence and loyalty by resolving issues.
Support various customer inquiries, including technical issues.
Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime.
Paid training to set you up for success.
Key expectations to succeed: Commissioned sales experience highly preferred Unwavering Customer Focus Strong Work Ethic Adaptability Problem-Solving Skills Attention to Details Joining our team comes with amazing perks and benefits: Medical/Dental/Vision coverage 401(k) plan Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone Tuition reimbursement program Paid Time off and holidays
- Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year.
There are at least 8 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.
Paid Parental Leave Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Work From Home (WFH) Requirements: You will need verified internet service with a minimum of 12mb upload speed and 18mb download speed and an established dedicated work area (desk, chair, electrical outlet, surge protector, direct LAN connection).
AT&T will provide the equipment you’ll need to get started! (keyboard, monitor, computer, mobile device, etc.) Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you’ll participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit! Career possibilities are limitless with AT&T.
You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions.
If you’re ready to take the lead as the voice of AT&T, we’d love to hear from you! Your future is calling.
Apply today! LI-Hybrid Weekly Hours: 40 Time Type: Regular Location: Tulsa, Oklahoma It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.
AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Remote working/work at home options are available for this role.
Job Title: Software Trainer (Hybrid)
Location: North Wilkesboro, NC (50% Travel Required)
Job Type: Full-time
About the Role:
We are seeking a knowledgeable and engaging Software Trainer to deliver high-quality live virtual/in-person training sessions to dental practices using our proprietary software. This role is based in North Wilkesboro, NC and requires up to 50% travel to customer locations.
Key Responsibilities:
•Deliver live virtual or in person training sessions for dental practice teams, tailored to different roles (front office, hygienists, billing staff, etc.)
•Customize training plans based on practice needs, user roles, and software configuration
•Support onboarding of new customers through scheduled remote training sessions, webinars, and follow-up Q&A
•Maintain a deep understanding of product functionality, updates, and best practices
•Assist with the development and updates to training materials, including manuals, video guides, and reference sheets
•Troubleshoot common user errors and guide users to solutions during sessions
•Collaborate with implementation, support, and customer success teams to ensure consistent messaging and customer satisfaction
•Gather and relay customer feedback to help shape product enhancements and training improvements
Qualifications:
•3+ years of experience in dental practice operations, dental software training, or SaaS onboarding
•Proficiency with dental management software (e.g., Dentrix, Ascend or Dentrix Enterprise preferred)
•Strong in-person presentation skills and confidence using video conferencing tools (GoToMeeting, Teams, Bomgar, etc.)
•Ability and willingness to travel up to 50%
•Experience delivering software training
•High attention to detail and customer-centric mindset
•Tech-savvy with the ability to quickly learn new tools and features
Additional Qualifications:
•Experience working with remote or hybrid teams
•Instructional design or adult learning content development
•Familiarity with CRM, LMS, or help desk platforms (e.g., Salesforce, Skilljar)
Remote working/work at home options are available for this role.
Readily Available Interim Customer Support Lead | VC-Backed B2B Healthtech SaaS | Boston (Hybrid)
The Client
This client is an AI-powered healthtech startup born out of a multi-year collaboration between leading academic medical centers and top-tier engineering institutions in Europe. This business has developed patented algorithms and a proprietary clinical database to help practitioners improve ultrasound screening accuracy, reduce diagnostic errors, and optimize care pathways for expectant mothers. With a clear mission to expand access to high-quality women's and children's health outcomes through technology, they are now scaling rapidly across the United States; partnering with major clinical networks and onboarding new health system clients at an accelerating pace.
The Role
This is an opportunity to own and build a support function at a company experiencing hypergrowth in the US market. Reporting to the Director of Operations, this role is for someone who sees a blank slate as an opportunity. The customer base is scaling rapidly and this position will be responsible for building the support function that grows with it. The right candidate will be hands-on, close to the product and customers before building out the systems, tooling, and team capable of sustaining growth without compromising the experience
Responsibilities
- Handle tickets and calls directly to build deep product knowledge and earn customer trust
- Design and implement the core support ticket infrastructure: SLAs, escalation paths, and cross-functional workflows with Engineering and Product
- Optimize the CRM/ticketing environment (automations, reporting, routing) and build out a self-serve knowledge base including FAQs and troubleshooting guides
- Serve as the voice of the customer, translating support patterns and user feedback into actionable product insights
- Define and track key operational KPIs and build automations to drive ongoing efficiency
- Champion team autonomy and maintain quality standards throughout a period of significant scale
What We Need to See (Essential)
- 3-5 years of B2B SaaS experience in Technical Support, Customer Support, or Operations
- Experience in implementing modern support/ticketing platforms (e.g. Zendesk, Pylon or similar)
- Proficiency in maintaining & utilizing ticketing CRMs
- Demonstrated ability to thrive in hypergrowth environments and build processes from zero
- Comfort working across time zones (specifically West Coast)
- Genuine alignment with the company's mission in women's and children's health
What We’d Like to See (Bonus)
- Experience in a healthcare or regulated SaaS environment
- Familiarity with building or scaling a support function at a Series A-C stage company
- Experience with CRM automation and reporting
Location: Hybrid
Package: $60-80 per hour
Duration: 4 months
Remote working/work at home options are available for this role.
