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Overview

As the Integration Project Manager, you are the "Master Conductor" of our growth engine. This is our most critical cross-functional role, responsible for ensuring every acquisition is integrated into the CXponent ecosystem—technically, commercially, and culturally.

You will report to the CFO and serve as the strategic partner to the VP of M&A, COO, and Director of People & Culture. You are not just checking boxes; you are building a scalable "Integration Machine" that allows CXponent to grow 10x while maintaining world-class service delivery.

Core Responsibilities

1. Cross-Functional PMO Leadership

• The Playbook: Build, own, and iterate on the CXponent Integration Playbook covering the entire lifecycle from Due Diligence to Day 100.
• Command Center: Manage the master project plan involving all workstreams: IT, Sales, Marketing, HR, Finance, and Legal.
• Stakeholder Management: Hold executive leaders accountable to integration timelines and synergy targets.

2. Commercial & Growth Integration (Sales & Marketing)

• Revenue Synergies: Partner with Sales leadership to integrate CRM data, align commission structures, and ensure "cross-sell" opportunities are identified immediately.
• Brand Migration: Coordinate with Marketing to execute rebranding strategies, website migrations, and client-facing communication plans.
• Customer Success: Ensure legacy clients experience zero friction during the transition to the CXponent service model.

3. Technical & Digital Infrastructure (IT)

• System Migration: Lead the "cutover" of technical environments, including email (O365/Google), cloud infrastructure, and security protocols.
• Tech Stack Harmonization: Identify redundant software and consolidate tools into CXponent’s core tech stack to drive operational efficiency.

4. Operational & Financial Unity (Ops, Finance, HR)

• Financial Reporting: Work with the CFO to migrate acquired firms onto our unified accounting and ERP platforms for clean PE-level reporting.
• People & Values: Collaborate with the Director of People & Culture to harmonize

Ideal Experience and Qualifications

• Project Management Excellence: 5+ years of experience managing complex, cross-functional, multi-stakeholder projects; PMP or similar certification is a plus.
• PE & M&A Experience: You have worked in a high-growth, Private Equity-backed environment and understand the urgency of M&A integration.
• The "A Player" Builder Mindset: You enjoy building playbooks from scratch and iterating relentlessly until they are perfect.
• Strategic & Tactical: You are comfortable tracking 500+ line items in a project plan but can also present a high-level status summary to theExecutive Team.
• Driven & High-Stakes: You view integration as a "seamless engine for business potential" rather than a checklist.

LHH Recruitment Solutions has partnered with a growing organization, and they are seeking a motivated Customer Success & Strategic Accounts Manager – Supply Chain Environment to join their team. You will support a large, enterprise-level customer within a service-driven, supply chain environment. This is a high-visibility role responsible for owning strategic customer relationships, leading a customer service operations team, and driving operational excellence across complex, multi-site service programs. This opportunity is ideal for a leader who thrives at the intersection of customer experience, supply chain operations, and account management, and who enjoys translating data into actionable improvements.

Key Responsibilities:

Strategic Customer & Account Ownership:

• Serve as the primary point of contact and relationship owner for a major enterprise customer within a service-based supply chain environment.
• Build and maintain trusted partnerships with customer leadership, ensuring alignment on service levels, performance metrics, and long-term objectives.
• Lead executive-level business reviews, service performance readouts, and strategic planning sessions, translating operational data into actionable insights.
• Act as the voice of the customer internally, balancing customer needs with operational capabilities and organizational priorities.

Customer Service & Supply Chain Operations Leadership:

• Lead a hands-on customer service and operations team supporting order fulfillment, service delivery, planning, and account execution.
• Provide real-time coaching, workflow oversight, and prioritization in a fast-paced, service-centric environment.
• Foster a culture of accountability, collaboration, and continuous improvement across customer-facing and operational teams.
• Ensure consistent execution of service commitments across logistics, operations, and internal support functions.

Operational Excellence & Process Improvement:

• Partner cross-functionally with supply chain, operations, logistics, finance, and technology teams to optimize service delivery and customer outcomes.
• Drive improvements in forecasting accuracy, demand planning, workflow efficiency, and service-level performance.
• Identify operational risks and service gaps early, proactively implementing corrective actions.
• Apply process improvement methodologies (Lean, Six Sigma, or similar) to improve scalability, efficiency, and customer satisfaction.

Data-Driven Account & Service Management:

• Analyze customer performance data, service metrics, and operational trends to uncover root causes and improvement opportunities.
• Translate complex operational data into clear, compelling narratives for both internal stakeholders and customer leadership.
• Utilize business intelligence tools and dashboards to support decision-making, performance tracking, and strategic planning.
• Drive accountability through defined KPIs, SLAs, and service metrics.

What Success Looks Like:

• Strong, trusted partnerships with enterprise customer stakeholders.
• Improved service performance, forecasting accuracy, and operational efficiency across customer touchpoints.
• A highly engaged, high-performing customer service and account operations team.
• Clear, data-driven insights that support short-term execution and long-term supply chain strategy.

Qualifications and Skills:

• Bachelor’s Degree in Business, Supply Chain Management, Operations, or a related field.
• 7+ years of experience in customer success, strategic account management, supply chain operations, or customer service leadership within a product-based environment.
• 3+ years of people leadership experience, with a hands-on, present leadership style.
• Experience in product driven industries such as supply chain services, foodservice operations, hospitality, or aviation services.
• Strong data fluency, with the ability to analyze and present operational and customer performance metrics.
• Proven success managing large, complex enterprise accounts and acting as the primary customer relationship owner.
• Ability to manage multiple programs and priorities simultaneously in a fast-paced environment.
• Experience with process improvement, workflow optimization, Lean, or Six Sigma methodologies preferred.

Compensation Range: $100,000 - $120,000

Benefits Offered: 2 weeks of vacation, paid sick leave where applicable by state law, Medical Insurance, Dental Insurance Vision Insurance, 401K, and Life Insurance.

If you are a passionate Customer Success & Strategic Accounts Manager looking for anew and rewarding career, please apply today! You don’t want to miss out on this opportunity!

LHH is a leader in permanent recruitment—and in the placement of top talent. Our areas of specialty include office administration, customer service, human resources, engineering, and supply chain and logistics. Please feel to check us out and apply for other opportunities if this role isn’t a perfect match.

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Service Manager

$90,000 - $100,000 + Bonus + Career progression to General Manager and then Vice President + Specialist training + Excellent benefits + PTO + 401(k) + Weekends off

Chicago, IL

Are you an experienced heavy truck service professional ready to take the next step in your career? Join an industry-leading company at the forefront of innovation, with a clearly defined path to General Manager and beyond to Vice President.

Step into an autonomous leadership role managing 50 technicians across two shifts, with the authority and support to build high-performing teams, mentor future leaders, and leave a lasting impact on the business.

This fast-paced company is experiencing rapid growth, with additional sites currently in development and continued investment in the latest technologies. It offers a dynamic and forward-thinking workplace, specializing in automotive and heavy truck products, parts, and service across multiple locations. Working with major brands and exciting customers, the business has built a strong reputation for quality and innovation.

In this role, you will take full responsibility for daily service operations, leading a large team of technicians and foremen across two shifts. You will monitor and drive performance, work closely with key customers, and make strategic decisions in collaboration with cross-functional teams to grow the service department and increase revenue.

This role is perfect for a heavy truck service professional ready to step into a senior leadership role, with full autonomy to lead and grow the entire service department.

The Role:

• Oversee daily operations of a growing service facility
• Lead and mentor a large team of technicians across two shifts, driving collaboration and shared goals
• Build and maintain strong customer relationships while making strategic decisions to support business growth

The Candidate:

• Experienced in heavy truck service operations
• Skilled in daily operations management, including tracking KPIs, managing work orders, and ordering parts
• Proven leadership experience and ready to take on greater responsibility

Key Words: Heavy truck service, Commercial vehicle maintenance, Fleet service management, Dealership service operations, Aftermarket service solutions, Truck repair and diagnostics, Team leadership, Staff mentoring & development, Shift management, Performance tracking, KPI management, Workforce planning, Service workflow optimization, Parts and inventory management, Work order management, Scheduling & dispatching, Customer service excellence, Warranty management, Revenue growth, Operational efficiency, Cross-functional collaboration, Customer relationship management, Process improvement, Strategic decision making, Problem solving, Accountability, Communication, Coaching & mentoring, Results-driven, High autonomy

To apply for this role or to be considered for further roles, please click "Apply Now" or contact Seamus Curtin at Rise Technical Recruitment.

The Role

An established 18-attorney litigation firm is seeking a Commercial Litigation Paralegal with 1–3 years of experience to join its growing team. This is an opportunity for an early-career paralegal who wants meaningful responsibility, direct attorney interaction, and exposure to sophisticated state, federal, and FINRA matters.

The firm is looking for someone who thrives in a fast-paced litigation environment and is eager to deepen their procedural and e-discovery expertise.

Key Responsibilities

• Draft and prepare legal documents, including summonses, subpoenas, notices of filing, motions, and deposition materials
• Handle electronic filings in state and federal courts, including FINRA arbitration matters
• Utilize platforms such as Odyssey eFile, PACER, and FINRA DR Portal
• Assist with drafting discovery requests and responses
• Prepare deposition, arbitration, and trial exhibits
• Conduct document review and coordinate productions
• Summarize depositions and case materials
• Maintain and organize case files, pleadings, and discovery
• Support e-discovery workflows using platforms such as DISCO and Relativity
• Research witnesses, jurors, and arbitrators; assist with arbitration preparation materials

Ideal Candidate Profile

• 1–3 years of litigation paralegal experience (state, federal, or arbitration experience preferred)
• Strong working knowledge of court rules and filing procedures
• Highly organized with exceptional attention to detail
• Able to manage multiple deadlines in a deadline-driven environment
• Proactive and resourceful in anticipating attorney needs
• Professional communicator who works efficiently and diplomatically

Technical Skills

• Proficiency in Microsoft Office (Word, Excel, Outlook) and Adobe
• Familiarity with Juris or comparable time/billing software
• Experience with e-discovery platforms (DISCO and/or Relativity preferred)
• Comfortable learning new litigation technology systems

Education & Credentials

• Paralegal Certificate required
• Associate's or Bachelor's degree preferred

Riley Safer Holmes & Cancila LLP (RSHC) is a diverse, service‐oriented, and technologically sophisticated firm that is committed to providing legal and client service at the highest levels. We have a national litigation and transactional practice with more than 100 lawyers in offices located in Chicago, San Francisco, Irvine, Ann Arbor, and New York. Founded March 1, 2016, our partnership features leaders in many fields of litigation and transactions including class actions, white collar, product liability, real estate, intellectual property, mergers & acquisitions, and general litigation.

Job Summary:

RSHC is seeking an experienced Litigation Paralegal with significant trial preparation and in-court experience to join our Chicago office. This position is ideal for a highly skilled professional who thrives in a fast-paced litigation environment and operates as an integral member of the case team.

The Litigation Paralegal will work closely with attorneys across all phases of litigation, from pre-complaint investigation through trial and appeal. The ideal candidate brings strong discovery management capabilities, exceptional organizational discipline, and hands-on trial support experience in complex matters.

We hold our firm out as practicing at the top of the profession. This means that the quality of this employee's work product must be excellent in all respects, reflecting the same level of precision and care exhibited by our partners, in which employees are putting the needs of the client first, working hard, collaboratively, and efficiently. Each of us is expected to perform at the top of our professions and deliver services to our clients which fulfill our identity as "a law firm built for clients". Every employee is expected be committed to excellence, team oriented, collegial, and collaborative. These are essential qualities for this position. Employees should also demonstrate a proven track record of expertise with respect to the attached duties and skills

Supervisory Responsibilities:

• None.

Case Operations & File Management

• Strategically organize and maintain comprehensive electronic and physical case files in NetDocuments, ensuring accuracy, version control, and trial-readiness throughout all phases of litigation.
• Maintain key case chronologies, issue trackers, exhibit databases, and document indexes to support efficient attorney access and case strategy development.
• Coordinate with attorneys, experts, vendors, and local counsel to ensure seamless case execution.

Discovery & Document Management

• Manage complex discovery processes, including document collection, review coordination, and production logistics (hard copy, native files, and ESI).
• Assist with the collection of materials from clients, opposing parties, and third parties, including electronic data and physical evidence.
• Oversee document production workflows and track deadlines and compliance obligations.
• Manage privilege logs and confidentiality designations.

Substantive Litigation Support

• Conduct substantive legal and factual research.
• Analyze documents and materials to support case development.
• Draft routine filings (e.g., attorney appearances, notices, motions).
• Research court rules and procedural requirements for relevant federal and state court venues.
• Coordinate preparation, filing, and service of pleadings and briefs.
• Cite-check briefs and ensure proper format, content, and accuracy using Westlaw, Bloomberg, and Bluebook standards.
• Compile appendices and exhibits.

Deposition & Trial Support

• Prepare and coordinate deposition materials, including exhibits, witness files, and summaries.
• Manage deposition and trial transcripts.
• Prepare pretrial documents, trial notebooks, witness binders, and exhibit lists.
• Compile, organize, and track trial exhibits.
• Manage trial preparation logistics, including coordination with court personnel and vendors.
• Provide hands-on trial and hearing support, including courtroom exhibit management and trial presentation coordination.

Required Skills and Abilities

• Minimum of 5–7 years of litigation experience.
• Significant trial preparation and in-court trial support experience.
• Experience supporting complex commercial, product liability, or multi-party litigation preferred.
• Demonstrated proficiency in NetDocuments or comparable document management systems.
• Proficiency in Microsoft Office Suite and Outlook; ability to adapt to new software platforms.
• Experience with eDiscovery platforms (e.g., Relativity or similar) preferred.
• Strong organizational skills and superior attention to detail.
• Ability to balance multiple tasks and competing deadlines in a fast-paced, deadline-driven environment.
• Excellent written and verbal communication skills.
• High degree of motivation, accountability, and responsiveness.
• Flexible and willing to work hours needed to fulfill the responsibilities of the position.

Education and Experience:

• Bachelor's degree, paralegal certificate, or relevant work experience
• At least 5 years related experience required.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Salary Range:

$95,000-$115,000

*Salary will be determined based on the candidate's experience and skillset.

The position is full-time non-exempt and requires standard employment screens, including a background check of educational, employment, and criminal histories. RSHC offers a comprehensive benefit package which includes medical, dental, vision, life insurance, short- term and long-term disability, and 401(k).

RSHC is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. RSHC is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

No calls or solicitations from recruiters accepted.