Information Technology Jobs in Chatham

About Diversified:

Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world's most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.

What to Expect:

At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.

As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.

IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.

How You'll Contribute:

Under immediate or close supervision, the Associate Field Engineer will assist other team members in organizing and configuring equipment for effective implementation on client sites. Facilitates remote commissioning in the shop or on site. Continual focus on learning and improvement.

What You'll Do:

• 
  
  
• Pre-commission systems in the office by organizing equipment per room or sub-system; unbox and assemble as needed to configure
  and test all equipment before shipping to site; package kits for installation on site.
  
  
• Support commissioning AV systems at client sites by assisting in optimizing all the settings in the equipment to ensure the system
  is operating as designed according to scope and drawings.
  
  
• Perform programming and configuration loading and testing, debugging control system with remote programmer.
  
  
• Assist with network configuration implementation.
  
  
• Grow certifications and technical knowledge.
  
  

What You'll Bring:

Education/ Certifications:

• 
  
  
• High School/GED
  
  

Required Skills/Qualifications

• 
  
  
• Ready to learn and follow directions
  
  
• Audinate Introduction to IP-Networking for AV-Systems
  
  
• Extron AV Associate
  
  
• Able to troubleshoot basic AV and network systems
  
  

Preferred Skills/Qualifications:

• 
  
  
• AVIXA CTS
  
  
• Proficient with Microsoft Office 365
  
  
• Field installation and/or AV experience
  
  
• DSP certification from one or more of the following manufacturers: Biamp, QSC, BSS
  
  
• Control certification from one or more of the following
  manufacturers: QSC, Extron, Crestron
  
  

Employee will spend most of the day on their feet moving around the jobsite. Must be able to occasionally lift at least 40lbs and be able to climb
ladders and stairs. Specific vision abilities required for this job include close vision, distance vision, peripheral vision, and depth vision. Must be
able to hear.

Frequent travel by car and occasional airplane trips are required. Employee must possess a valid driver's license in their state of residence.
Employee will be required to use their own vehicle and will be reimbursed for mileage at the current corporate rate. Local travel to job sites (within a
2-hour driving distance each way) will make up 70-90% usually but remote travel can be up to 30% of the job at times. 10% remote travel is required on a regular basis

Work may be performed in an active construction site requiring appropriate PPE.

What We Offer:

Along with competitive compensation, you will be eligible for the following benefits:

• 
  
  
• Medical and dental plan options to suit your family's needs
  
  
• Basic Life, AD&D, Short-Term and Long-Term Disability Insurance
  
  
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
  
  
• Paid Time Off and Paid Holidays
  
  
• Commuter Benefits
  
  
• And much more
  
  

To learn more about becoming part of the Diversified team, visit us at our career site or email us at .

Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.

We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered.

If you require a reasonable accommodation to participate in the application or interview process due to a disability, please contact so we can assist you.

Our compensation ranges reflect the cost of labor across several geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

Our client, a well-established leader in industrial manufacturing solutions, is seeking a Technical Sales Representative with strong cutting tool and metal cutting experience to drive growth across distribution channels and end-user accounts.

This role is ideal for a sales professional with hands-on chip making knowledge who understands machining processes at a technical level and can confidently consult with manufacturing engineers, machinists, production managers, and procurement teams.

Position Overview:

The Technical Sales Representative will be responsible for growing revenue within an assigned territory by promoting high-performance cutting tools, carbide inserts, indexable tooling, solid carbide end mills, drills, reamers, and metal removal solutions. The successful candidate will combine industrial sales expertise with a deep understanding of CNC machining, feeds and speeds optimization, tool geometry, carbide grades, coatings, and metal cutting applications.

This is a consultative, solution-based sales role focused on supporting both industrial distributors and end-user manufacturing facilities, including job shops, production machining environments, and OEM manufacturers.

Key Responsibilities:

• Drive territory sales growth of cutting tools and metal cutting solutions through both distribution partners and direct end users
• Provide technical application support on CNC milling, turning, drilling, and chip making operations
• Advise customers on proper feeds and speeds, tooling geometry selection, carbide grades, coatings, tool life optimization, and cycle time reduction
• Conduct onsite visits to evaluate machining processes and recommend productivity improvements
• Collaborate with manufacturing engineers and machinists to improve surface finish, tool performance, and cost per part
• Develop strong relationships with industrial distributors while expanding penetration within end-user accounts
• Identify opportunities for process improvement, tooling standardization, and metal removal efficiency
• Support new product introductions and promote advanced tooling technologies

Qualifications:

• Proven experience in cutting tool sales, industrial tooling sales, or metalworking sales
• Strong technical understanding of chip making processes, CNC machining, feeds and speeds calculations, tool geometry, and carbide grades
• Experience calling on industrial distribution networks and end-user manufacturing accounts
• Knowledge of metal removal applications including milling, turning, drilling, tapping, and boring
• Ability to communicate effectively with machinists, programmers, production supervisors, and engineering teams
• Demonstrated success in territory management, account development, and consultative technical sales

What We’re Looking For:

We are seeking a driven sales professional who can bridge the gap between technical machining knowledge and revenue growth. The ideal candidate understands how cutting tool performance impacts throughput, scrap reduction, machine utilization, and overall manufacturing productivity.

If you have a background in industrial sales, machining, metal cutting, carbide tooling, or CNC applications engineering and are ready to leverage that expertise into a high-impact technical sales role, we want to hear from you.

Responsible for providing psychosocial assessment, support to cancer patients and care givers along the cancer care continuum.

PRINCIPAL ACCOUNTABILITIES:

Provide psychosocial and support services to cancer patients and their care givers.

Conduct a comprehensive assessment of patient, caregiver, and/or family biopsychosocial spiritual needs and ongoing assessment of coping.

Assess and foster patient, caregiver, and/or family coping, resiliency, and adaptability skills.

Assess patient, caregiver, and/or family members understanding of treatment options, diagnosis, side effects, outcomes etc.

Promote and facilitate communication between patients, caregiver(s), and/or family – including talking to their children about cancer.

Utilize patient self-assessed distress screening tool to identify barriers of care, emotional concerns, and levels of distress. Review and follow-up with patients/families.

Assess patient risk for abuse/neglect and refer for appropriate services.

Assess, refer, and/or provide treatment for depression, anxiety, and other mental health disorders.

Collaborate with oncology team; assess and refer for substance use disorder.

Demonstrates knowledge of oncology specific and community resources. Make referrals as appropriate (transportation, financial assistance, housing, etc.).

Provide psychotherapeutic counseling for individuals, couples, families, and caregiver(s) to resolve relationship issues, coping difficulties, and other psychosocial stressors.

Facilitate goals of care/advanced care planning and end of life conversations.

Facilitate support groups including psychoeducation, experiential, and psychotherapeutic groups.

Required:

1. MSW from an accredited school of social work.

2. NJ LSW or LCSW required.

3. Previous medical hospital social work and oncology experience strongly preferred.

4. Certification as Oncology Social Worker strongly desired

5. Bilingual is highly desirable.

Preferred:

1. Maintains current knowledge of trends and advances in clinical practice and healthcare informatics, as well as new developments and innovations in hardware and software technology.

2. Demonstrated initiative, problem identification, resolution and analytical skills are essential, as well as excellent oral and written communication skills

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The CT Technologist performs computed tomography procedures and related techniques, producing sectional and three-dimensional images for the interpretation and assists with interventional and therapeutic procedures.

***Wednesday and Saturday nights from 7:30p to 7:30am. Third shift will be floating nights.***

A day in the life of a CT Technologist at Hackensack Meridian  Health includes:

1. Performs complex CT procedures.
2. Evaluates radiographs to ensure that radiographs contain proper identification and are of diagnostic value.
3. Uses consistent and appropriate techniques to gather relevant information from the medical record, health care proxy and health care providers to prepare protocols for scanning and patient safety. The collection of information is determined by the patient's needs or condition.
4. Determines whether the patient has been appropriately prepared for the procedure.
5. Preps patient for scanning: (i.e. shielding, immobilization devices).
6. Assist providers with CT guided Interventional procedures as required.
7. Perform CT examination and administer contrast following established departmental protocols.
8. Provides accurate explanations and instructions at any appropriate time and at a level the patient can understand. Addresses and documents patient questions and concerns regarding the procedure when appropriate.
9. Performs venipuncture, IV patency, and maintenance procedures according to established guidelines.
10. Monitors the patient's physical condition during the procedure.
11. Reviews images to determine if additional scans will enhance the diagnostic value of the procedure.
12. Performs retrospective reconstruction on raw data.
13. Provides technical assistance and instruction to students, employees, and medical residents.
14. Adheres to the principals of image gently & image wisely.
15. Follow & adheres to infection control guidelines and sterile techniques.
16. Revises scanning parameters to better visualize the pathology in accordance with established protocol.
17. Reviews all diagnostic or therapeutic data for completeness and accuracy.
18. Documents diagnostic, treatment, and patient data in the appropriate record.
19. Archives images to data storage devices according to established guidelines.
20. Assesses equipment to determine acceptable performance based on established guidelines.
21. Performs daily clerical duties, which includes the use of EPIC, PACS, Teletracking System, computer system, patient scheduling, and other computer systems as added by hospital.
22. Greets all patients when they arrive for their exam utilizing AIDET standards.
23. Administers emergency care including performing CPR, if necessary.
24. Responsible for scheduled shifts including holidays and weekends.
25. Overtime as needed to provide continual quality patient care.
26. On call assignments as needed per Department of Radiology policy.
27. Adheres to the policy of Employee ID, Standards of Behavior, Attendance, and Punctuality.
28. Identifies the needs of the patient population served and modifies and delivers care that is specific to those needs (i.e., age, culture, language, hearing and /or visually impaired, etc.). This process includes communicating with the patient, parent, and/or primary caregiver(s) at their level (developmental/age, educational, literacy, etc.).
29. Adheres to the standards identified in the Medical Center's Organizational Competencies.
30. Performs modality specific daily and monthly QA.
31. Other duties and/or projects as assigned.
32. Adheres to HMH Organizational competencies and standards of behavior.
33. Lifts a minimum of 25 lbs., pushes and pulls a minimum of 50 lbs. and stands a minimum of 6 hours a day.

Education, Knowledge, Skills and Abilities Required:

1. High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
2. Completion of an AMA approved school of Radiologic Technology.
3. Excellent written and verbal communication skills.
4. Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms.

Licenses and Certifications Required:

1. American Registry of Radiologic Technology (ARRT, CT) within 9 months of entering position
2. NJ state license for Diagnostic Radiology (D.R.)
3. AHA Basic Health Care Life Support HCP Certification within 60 days of entering position

If you feel the above description speaks directly to your strengths and capabilities, then please apply today!

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The CT Technologist performs computed tomography procedures and related techniques, producing sectional and three-dimensional images for the interpretation and assists with interventional and therapeutic procedures.

A day in the life of a CT Technologist at Hackensack Meridian  Health includes:

1. Performs complex CT procedures.
2. Evaluates radiographs to ensure that radiographs contain proper identification and are of diagnostic value.
3. Uses consistent and appropriate techniques to gather relevant information from the medical record, health care proxy and health care providers to prepare protocols for scanning and patient safety. The collection of information is determined by the patient's needs or condition.
4. Determines whether the patient has been appropriately prepared for the procedure.
5. Preps patient for scanning: (i.e. shielding, immobilization devices).
6. Assist providers with CT guided Interventional procedures as required.
7. Perform CT examination and administer contrast following established departmental protocols.
8. Provides accurate explanations and instructions at any appropriate time and at a level the patient can understand. Addresses and documents patient questions and concerns regarding the procedure when appropriate.
9. Performs venipuncture, IV patency, and maintenance procedures according to established guidelines.
10. Monitors the patient's physical condition during the procedure.
11. Reviews images to determine if additional scans will enhance the diagnostic value of the procedure.
12. Performs retrospective reconstruction on raw data.
13. Provides technical assistance and instruction to students, employees, and medical residents.
14. Adheres to the principals of image gently & image wisely.
15. Follow & adheres to infection control guidelines and sterile techniques.
16. Revises scanning parameters to better visualize the pathology in accordance with established protocol.
17. Reviews all diagnostic or therapeutic data for completeness and accuracy.
18. Documents diagnostic, treatment, and patient data in the appropriate record.
19. Archives images to data storage devices according to established guidelines.
20. Assesses equipment to determine acceptable performance based on established guidelines.
21. Performs daily clerical duties, which includes the use of EPIC, PACS, Teletracking System, computer system, patient scheduling, and other computer systems as added by hospital.
22. Greets all patients when they arrive for their exam utilizing AIDET standards.
23. Administers emergency care including performing CPR, if necessary.
24. Responsible for scheduled shifts including holidays and weekends.
25. Overtime as needed to provide continual quality patient care.
26. On call assignments as needed per Department of Radiology policy.
27. Adheres to the policy of Employee ID, Standards of Behavior, Attendance, and Punctuality.
28. Identifies the needs of the patient population served and modifies and delivers care that is specific to those needs (i.e., age, culture, language, hearing and /or visually impaired, etc.). This process includes communicating with the patient, parent, and/or primary caregiver(s) at their level (developmental/age, educational, literacy, etc.).
29. Adheres to the standards identified in the Medical Center's Organizational Competencies.
30. Performs modality specific daily and monthly QA.
31. Other duties and/or projects as assigned.
32. Adheres to HMH Organizational competencies and standards of behavior.
33. Lifts a minimum of 25 lbs., pushes and pulls a minimum of 50 lbs. and stands a minimum of 6 hours a day.

Education, Knowledge, Skills and Abilities Required:

1. High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
2. Completion of an AMA approved school of Radiologic Technology.
3. Excellent written and verbal communication skills.
4. Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms.

Licenses and Certifications Required:

1. American Registry of Radiologic Technology (ARRT, CT) within 9 months of entering position
2. NJ state license for Diagnostic Radiology (D.R.)
3. AHA Basic Health Care Life Support HCP Certification within 60 days of entering position

If you feel the above description speaks directly to your strengths and capabilities, then please apply today!

Doceree is the only Healthcare OS in the pharmaceutical ecosystem. As the first global network of physician-only platforms for programmatic messaging, Doceree is transforming the digital communication landscape in the global healthcare industry.

Doceree provides the most comprehensive solution to Healthcare and Life Sciences advertisers to reach their target audience in the most effective and efficient way through programmatic digital advertising.

Our Core Belief: Technology can connect fragmented healthcare ecosystems to deliver information when it is most needed to improve patients' outcomes.

We are expanding our footprints across the globe and enhancing our services, offering, and developing new products and solutions to address the unmet needs of the industry. Doceree is operating in 25 countries currently with offices in the US, India, and UK.

What you’ll Do

As Social Media Manager you will play a critical role in amplifying Doceree’s marketing efforts across LinkedIn (primary focus), Instagram, Facebook, and X (Twitter). This role will develop and execute channel-wise promotion strategies for ongoing campaigns and larger marketing initiatives, ensuring maximum reach, engagement, and lead generation. The ideal candidate will have a strong grasp of organic and paid social media strategies, with proven experience in running paid lead-generation campaigns for B2B brands.

Campaign Amplification:

• Strategically promote Doceree’s ongoing marketing campaigns, thought leadership content, and larger brand initiatives through organic and paid efforts.

Paid Social & Lead Generation:

• Plan, execute, and optimize boosted posts and paid campaigns to drive awareness, engagement, and high-quality leads, especially on LinkedIn.

Performance Optimization:

• Track and analyze key social media metrics (engagement, reach, CTR, conversion rates, etc.), making data-backed recommendations to improve performance.

Audience Targeting & Ad Optimization:

• Leverage platform-specific targeting tools to reach the right HCP and pharma marketing audience for maximum impact.

Content Collaboration:

• Work closely with content, creative, and corporate communications teams to ensure consistent messaging and visual alignment across platforms.

Trend & Competitor Analysis:

• Stay updated on the latest social media trends, algorithm changes, and best practices in B2B marketing to keep Doceree’s approach ahead of the curve.

Who you are

• 3-5 years of experience in social media marketing, with a strong focus on B2B brands.
• Proven expertise in LinkedIn advertising, including lead-gen campaigns, audience segmentation, and analytics.
• Hands-on experience in boosting posts and running paid campaigns across LinkedIn, Instagram, Facebook, and X.
• Strong analytical skills with experience using social media analytics tools (LinkedIn Campaign Manager, Meta Ads Manager, Google Analytics, etc.).
• Ability to craft platform-specific strategies that drive engagement and conversions.
• Excellent communication and project management skills.
• Experience in healthcare, pharma, or technology marketing is a strong plus.
• Entrepreneurial and adaptable – you are energized by the ambiguity, comfortable building structure where little exists, and motivated by the opportunity to be part of a high-growth company.

Benefits

• Competitive salary and bonus
• Stellar health care plan options for you and your family (Medical, Dental & Vision)
• 401K + 4% Matching
• Generous PTO, vacations & sick leave
• Extensive paid parental/maternity leave
• Team events

At Doceree, we know that our Company’s strength lies in the diversity of our employees. Doceree is proud to be an Equal Opportunity Employer and we provide equal employment and advancement opportunities to all individuals, regardless of their race, colour, national origin, religion, sex, parental status, age, disability, genetic information, citizenship status, veteran status, gender identity or expression, transgender status, sexual orientation, marital, family or partnership status, political affiliation or activities, military service, immigration status, or any other status protected under applicable federal, state and local laws. If you have a disability or special need that requires accommodation, please let us know in advance.

ProSmile is the fastest growing dental organization on the East Coast and has the largest network of affiliated multi-specialty dental practices in New Jersey, with an expanding footprint in District of Columbia, Pennsylvania, and Maryland. Our premier DSO is led by world class dentists who understand what highly skilled dentists and dental professionals need to grow a practice while focusing on delivering the best-in-class clinical care to their patients. We offer up-to-date equipment and technology, experienced and friendly staff, and dentists who truly care about their patients. Our Dental Assistant with X-Ray position offers a competitive compensation and when applicable benefits package that includes medical, dental, vision, 401(k), training and career development, license advancement assistance, and more!

As a Traveling Dental Assistant, you will help support the clinical needs of our patients and doctors. The duties of a Dental Assistant are very important for the functionality of our dental offices. These duties can include patient care, recordkeeping, and appointment scheduling. As a Dental Assistant, you will work under the supervision of dentists and work closely with dental hygienists in their day-to-day activities. Position will travel to Dental Health Associates of North Brunswick, Quality Dental Care - Vineland, Brighter Dental - Delran, Dental Health Associates of Phillipsburg, Millville Family Dental PA, Brighter Dental- Princeton.

Duties and Responsibilities:

• Clearly demonstrate knowledge of dental instruments and assist the dentist in rendering patient care chairside.
• Maintaining inventory control in the operatories where treatment is rendered by the Provider
• Adhering to OSHA, HIPAA, and CDC guidelines
• Deliver world class patient interactions related to scheduling, follow up treatment, post-surgical information and record keeping
• Be able to perform basic lab procedures such as take impressions, pour models, and prepare cases for external labs.
• Maintaining public area appearance
• Performs miscellaneous job-related duties as assigned

Qualifications:

• High School diploma or GED required
• X-ray License required
• Easily able to learn new technologies and systems required and demonstrates a desire to learn
• Applicable licensing required for the state in which you will work: Dental Radiologic Technologist (DRT) license or willing to pursue licensure immediately
• 1+ years work experience as a Dental Assistant preferred
• Ability to work in a fast-paced environment
• Requires some flexibility in scheduling, such as the ability to work evenings and weekends as needed
• Knowledge and Skills/Expected Competencies: Knowledge of dental instruments and patient care.
• Ability to clearly communicate medical information to professional practitioners and/or the general public.
• Excellent organization, prioritization, follow up, analytical and time management skills with ability to handle multiple priorities and deadlines.
• Active CPR Certification is required.

Benefits Summary:

At ProSmile, we are committed to supporting the health and well-being of our employees and their families. We offer the following benefits for Full Time Benefits Eligible Positions (35+ hours per week) and Part Time Benefits Eligible Positions (30-35 hours per week):

• Medical Insurance : Choice of five comprehensive Aetna medical plans, including options with low copays, deductible-sharing, and national provider networks.
• Dental Insurance: MetLife plans offering preventative, basic, major, and orthodontic coverage options.
• Vision Insurance : Davis and UHC vision plans with annual exams, eyewear allowances, and contact lens benefits.
• Flexible Spending & Health Savings Accounts : Pre-tax savings accounts for medical, dependent care, and healthcare expenses.
• Life & Disability Insurance: Employer-paid basic life and AD&D insurance, with voluntary life, short-term, and long-term disability plans.
• Additional Perks: Employee Assistance Program (EAP), Identity Theft & Fraud Protection, Legal Support Services, Discount Programs (including pet insurance, travel, theme parks, electronics, etc.), Wellness Programs, Financial Wellness and Planning Tools

Physical/Mental Demands and Work Environment: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk and use hands and arms to operate general office equipment (PC, telephone, file cabinets, copier, fax machine and printer). The employee may occasionally lift and/or move between 10 and 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee may need to travel to healthcare practices. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually low to moderate.

Equal Employment: Our culture encourages individual development, embraces an inclusive environment, rewards innovative excellence, and leads in provider and patient satisfaction. Prosmile values diversity, inclusion, and equity as matters of fairness and effectiveness. We are committed to hiring and retaining a staff that reflects the diversity of the communities we serve, fostering an inclusive working environment where staff of all backgrounds feel welcomed and engaged. ProSmile is an Equal Opportunity Employer and encourages applications from individuals underrepresented in the medical sector, including people of color, and persons with non-traditional work and educational experience. All who believe they meet the stated qualifications are invited to apply.

Company Safety: We believe that the best care for our patients starts with the best care for our employees. ProSmile is committed to proactively creating and maintaining an environment that is safe for our team and patients. Employees are required to wear Personal Protective Equipment (PPE) including face masks, gloves, gowns, and more as needed and in accordance with CDC standards.

The Customer Service Supervisor is responsible for supervising the service department employees and processes at assigned branch locations, this includes responsibility for executing standard processes to provide a seamless customer experience through the service coordination function. This role will hold responsibility for exercising independent judgment in the direct supervision of Service Technicians and Customer Service Representatives. Is responsible for influencing customer satisfaction with service by continuously improving branch efforts of service lead-time, first time completion rate, average days to complete service, and service CES metrics. Is the primary expert used in resolving escalated field service concerns and in proactive education and training for both customers and the internal team members. Has heavy contact with customers, contractors, installers, vendors, sales reps, and all other internal departments in the coordination of service activities. Responsible for assisting in the identification, development and implementation of programs, policies and procedures that support total customer satisfaction, company profitability and market share growth. This is an onsite position that works at the Parsippany NJ office Monday - Friday.

The targeted pay range for this role is $75,000 - $90,000. The total compensation package for this position also includes applicable incentive compensation, such as an annual bonus. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, specific work geography, as well as internal equity and alignment with market data. As a member of the Pella Family of Brands, you will be eligible for company sponsored benefits that include healthcare, dental, vision, paid vacation, a generous 401(k) plan with company match, tuition assistance, 9 paid holidays, 20 paid vacation days, and much more.

Responsibilities/Accountabilities include the following but are not limited to:

• Ability to manage and support multiple teams/functions, including union and non-union team members.
• Responsible for the direct supervision of service department team members as assigned. This includes, but is not limited to, selection, training, performance evaluation and development, skill assessment, discipline, attendance, performance, professional issues and payroll reporting, overtime scheduling and all other misc. items that are involved in supervising this group.
• Coach and mentor team while setting clear and timely expectations to ensure performance metrics and behaviors are met.
• Conducts regular one on one conversations as well as mid-year and year end performance evaluations to promote ongoing professional growth and development.
• Exhibits excellent verbal and written communications skills, organizational skills with attention to detail and the ability to provide support and develop team members to handle escalated issues professionally.
• Assists in the development and implementation of processes that ensure consistent and professional product service to all our customers that is both an effective remedy to customer concerns and an efficient use of internal resources.
• Responsible for the identification, development and implementation of programs, policies and procedures which support total customer satisfaction, both internally and externally, where applicable in relation to this position. Identifies opportunities to update and improve customer experience procedures and makes recommendations to leadership.
• Establish and maintain a working knowledge of products, systems, processes, and resources to support a team of assigned customer experience representatives to ensure compliance with company guidelines and quality of service.
• Analyzes data to help determine potential future business needs.
• Provides input and may prepare initial budgetary proposals for assigned cost centers
• Demonstrates the ability to collect data, prepare reports and documents such as summaries and responses to frequently asked questions or concerns. Creates executable plans based on findings.
• Responsible for influencing customer satisfaction and sales growth by creating an experience for our customers that exceeds their expectations in professionalism, helpfulness and ease.
• Assists in evaluating and implementing new and creative ways to more efficiently provide product service to our customers. This includes initiating and supporting continuous improvement efforts throughout all areas of responsibility.
• Utilizes technologies relevant to creating logistical efficiency and continually searches for new ways to utilize technology in process improvement.
• Frequent one-on-one contact with customers, branch sales force, vendors and all internal departments to oversee efficiency and customer satisfaction throughout the organization.
• May serve as key member for company's Safety Program. Participate and facilitate meetings, design policies and procedures, enforce safety policies and procedures, conduct safety audit tours, provide accident analysis and trends, accident statistics and reports.
• Ensures proper credit is received from Pella Corporation and outside vendors for all warranty items.
• Manages a fleet of company service vehicles and their equipment.
• Responsible for managing all service parts, which includes maintaining the appropriate levels of service stock inventory.

Additional responsibilities:

• Daily timecard review, allocations and timely approval for hourly team members.
• Inputting of daily metrics.
• Inputting and communicating weekly/monthly metrics. This will require some metrics to be shared with other departments.
• Performing quarterly performance reviews with the team.
• Preparation of PowerPoint slides and presenting them at quarterly team meetings.
• Approving invoices in a timely manner.
• Approving expense reports.
• Ordering technician’s uniforms bi-annually.
• Managing the phone system to skill employees, monitoring CSR calls for quality assurance and shutting down the phones for holidays.
• Daily monitoring of pick tickets and dispatcher console route for efficiency, accuracy and last-minute changes.
• Blocking Salesforce dispatcher console calendars for time off requests and adding load time and holiday blocks.
• Monitoring and enforcing any active recalls on product.
• Scheduling opportunities for ongoing training opportunities for the service team members.
• Resolving customer escalations.
• Overseeing and enforcing quality alerts.
• Documenting notable behaviors of team members.

Skills/Knowledge:

• Must be able to develop a high-level understanding of all Pella products and their applications.
• Must have problem solving abilities and the ability to think on his/her feet in order to appropriately resolve urgent service situations that arise in the general course of business.
• Demonstrates open communication and the ability to always maintain professionalism.
• Works collaboratively and creates a sense of trust and reliability with internal team and customers.
• Demonstrates a strong work ethic, flexible about hours, responsive to customer needs, and willing to be available.
• Seeks out internal experts and utilizes their knowledge.
• Supports change and innovation within organization.
• Focused on details and follow through.
• Proficiency with Microsoft Office and smart devices, and ability to learn internal software programs and applications.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience

Bachelor’s degree from four-year college or university; or three to five years related experience and/or training, or equivalent combination of education and experience. Previous experience in a supervisory role required.

Language and Communication Skills

Excellent verbal and written English language skills are required as well as good public relations, public speaking, instructional/teaching, and customer service skills. Ability to effectively present information to others, gather information from others, and respond appropriately to questions from employees, managers, co-workers, agents, customers, and the general public. Must be able to resolve conflict in the best interests of the business and our customers. Must display excellent phone and email etiquette, and the ability to communicate in a professional manner.

Computer Skills

Strong understanding of Microsoft Word, Excel, PowerPoint. Comfortable using Salesforce and can easily learn all internal ordering or product information systems and the various phone systems.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

Must be available to work evenings and weekend as necessary.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.