Information Technology Jobs in Chappaqua

139 positions found

Epic Director-Patient Access & Rev Cycle
Salary not disclosed
VALHALLA, NY, NY 6 days ago


Job Summary: The Epic Director is responsible for providing executive, strategic, and operational leadership for the implementation of enterprise Epic systems. Reporting to the Vice President of the Epic Program, DirectorEpic is the project leader overseeing implementation and operational activities for the Epic system. The individual will be part of a consortium team with colleagues at affiliated institutions, consisting of project managers, analysts, and developers with acute care clinical system domain expertise. This position works closely with clinical and business leadership and leads a multidisciplinary team inthe design, implementation, workflow optimization, change management, and issue resolution related to inpatient clinical applications. This position requires broad knowledge of clinical systems such as the Epic platform, along with inpatient clinical workflow and business processes. As a Director for the enterprise Epic initiative, this individual will collaborate with peer domain-specific directors forenterprise Epic, as well as appropriate technical and operational leaders from affiliated institutions.



Responsibilities:




  • Plan, execute, and support complex inpatient EHR modules. Modules will support clinical documentation, computerized clinician order entry, electronic results review, clinical decision support, secure messaging, and charge capture. The scope of work includes establishing business objectives, defining workflow, and standardizing clinical content.
  • Manage and supervise full-cycle implementation activities and daily operations of a group composed of highly skilled project managers and technical and analytic employees with domain expertise in inpatient clinical systems.



  • Oversee clinical content and system build that leverages Epics best practices, while supporting key workflows and business processes within the Consortium.
  • Collaborate effectively with the Directors of ambulatory and inpatient systems for enterprise Epic to insure consistent clinical build and efficient workflow processes throughout the continuum of care.



  • Oversee build, deployment, and support of enterprise ambulatory registration and scheduling modules and inpatient bed management/ADT functionality.
  • Oversee build, deployment, and support of professional fee and hospital billing modules
  • Collaborate effectively with respective Directors to ensure that clinical modules are optimally integrated with revenue cycle modules to maximize productivity and revenue opportunities.
  • Initiate, develop, and maintain coordination and communication with system users, department administration, vendors, and senior college and hospital management to assure organizational success. If necessary, train or supervise training of users and other staff in current and new aspects of system functionality.
  • Manages project plans, operating budgets, reports, spreadsheets, and other presentations necessary for the proactive communication and management regarding your projects to other administrators, users, and relevant affiliates.
  • Work collaboratively with clinician leaders, business offices, and information technology offices of all consortium members to coordinate operational planning and support for core information services and technical infrastructure. Keep informed of system developments with the institution and affiliates as well as within the industry and related vendor realm
  • Negotiate and resolve project issues and escalations, including scope creep, and other risks associated with executing on the project plans. Ensure adherence to the project budget and identify and communicate any factors that may cause a budget variance.
  • Prepares annual operating and capital expense budgets for project deliverables. Manages project budgets and approves expenditures.
  • Provides and maintains effective communication with hospital management to define the priorities of projects, including equipment acquisitions, requirements of management and staff, and allocation of departmental resources. Presents reports to keep hospital administration informed of project development and any deviation from projected goals.
  • As a key stakeholder in the effective execution of the project charter, he makes recommendations to ensure that the IT strategic plan is aligned with the organizations business objectives.
  • Manages vendor relationship management with appropriate counterparts at Epic to coordinate resource planning, project deliverables, and technical specifications.
  • Performs all duties inherent to a managerial role. Participates in hiring, training, evaluation and termination of assigned staff according to hospital policies and procedures.
  • Performs other special projects and duties as assigned.


Qualifications/Requirements:



Experience:




  • Minimum of 7 years of previous work-related experience required
  • 5 years of leadership experience required


Education:




  • Bachelors Degree in healthcare, business management, computer science or a related field, required
  • Masters Degree, preferred


Licenses / Certifications:




  • N/A


Other:




  • Experience implementing and/or supporting applicable enterprise clinical systems
  • Excellent knowledge of clinical systems utilized in hospitals and physician practices
  • Must be able to demonstrate ability to achieve results in a complex environment.
  • Excellent verbal and written communications and interpersonal skills are required.
  • Demonstrated proficiency with personal computers (and operating systems) including Microsoft Windows, Word, and Excel


Special Requirements:




  • Experience working with and managing colleagues in a matrix-management model
  • Experience in a large academic medical practice, health care IT vendor, and hospitals are all extremely helpful.
  • Significant experience with Epic and its related integration modules or other enterprise clinical systems, including formal certifications, is strongly preferred.
  • For the Director of EPIC Access and Revenue Cycle must have excellent working knowledge of EMPI, ADT, Registration, Scheduling, and Billing processes utilized in hospitals and physician practices.


Not Specified
Software Engineer
Salary not disclosed
NORTH CASTLE, NY 6 days ago
Software Engineer, IBM Corporation, Armonk, New York and various unanticipated client sites throughout the US (Up to 40% telecommuting permitted): Develop and enhance ETL (extract, transform, load) processes on Informatica PowerCenter from various sources to Oracle data warehouse. Lead a team of Data Engineers on assigned data warehouse ETL projects. Design and implement automated processes for regulatory reporting and calculations. Maintain documentation, runbooks, and incident records in compliance with audit requirements. Support applications, data pipelines and infrastructure for regulatory reports. Plan/conduct Informatica ETL unit and development tests and monitor the business ETL processing and troubleshoot issues identified. Create Unix and Python scripts for data ingestion, validation and process auditing. Monitor existing data flows developed on Apache Flink framework and work on enhancements. Build data pipelines to extract data from various sources, perform transformations, and load it into target systems. Develop and schedule Data pipelines and using Airflow DAGs. Work on migrating business processes from Informatica to Big data platform/technologies while performing testing and quality assurance. Develop PySpark applications to process and analyze large datasets efficiently including implementing complex data transformations, aggregations, and statistical operations. Maintain the code and versioning in Github. Write Oracle SQL and Hive queries to validate the data related to multiple financial reports. Support data warehouse month-end loads and monitoring to ensure successful completion. Utilize: Oracle SQL/PLSQL, Unix shell scripting, Java, Data Analytics and Integration, Informatica Power center - Extract, Transform, Load (ETL) Tool, Pyspark - Python API for Apache Spark, Apache Hive. Required: Bachelor's degree or equivalent in Engineering or related and five (5) years of experience as a Managing Consultant, Engineer or related. Five (5) years of experience must include utilizing Oracle SQL/PLSQL, Unix shell scripting, Java, Data Analytics and Integration, Informatica Power center - Extract, Transform, Load (ETL) Tool, Pyspark - Python API for Apache Spark, Apache Hive. $189592 to $216700 per year. Please send resumes to Applicants must reference SN159 in the subject line.

JobiqoTJN. Keywords: Software Engineer, Location: NORTH CASTLE, NY - 10504
Not Specified
Customer Success Manager Technical Specialist
🏢 IBM Corporation
Salary not disclosed
Armonk, NY 3 days ago
Customer Success Manager Technical Specialist , IBM Corporation, Armonk, NY and various unanticipated client sites throughout the US : Advise customers on the benefits of software solutions deployed on the Red Hat OpenShift container management platform.

Manage and optimize OpenShift deployments to support Artificial Intelligence (AI) and data-related solutions on Cloud Pak for Data.

Implement and maintain internal Watson OpenScale to monitor and interpret AI models performance in in support of customers' AI and machine learning objectives.

Leverage internal Cloud Pak along with Studio and components to manage data, perform analytics, and enhance AI capabilities.

Configure and use additional cartridges such as DataStage or Db2 to extend Cloud Pak for Data functionalities.

Develop and manage containerized applications and services with OpenShift on Cloud Paks to improve deployment efficiency, scalability, and application robustness.

Advise customers on applying AI Operations practices to ensure reliable and efficient AI system operations.

Optimize generative AI models and algorithms for better performance, accuracy, and confidence or ROUGE score optimization.

Design, develop, and implement AI solutions tailored to customer needs.

Engage with client executives to understand their requirements and provide suitable AI and data solutions and strategies.

Create and present tailored solutions that address client needs using the mentioned technologies.

Continuously monitor AI model performance and make necessary adjustments while ensuring compliance with security standards, particularly in the financial services sector.

Utilize: Python, Machine Learning, Pandas, NumPy, Scikit-learn, SQL.

Required: Bachelor's degree or equivalent in Computer Science, Data Science, Engineering, Information Systems, Mathematics or related (employer will accept Associates degree plus two (2) years of IT experience in lieu of a Bachelor's degree) and two (2) years of experience as an Analyst, Technical Specialist or related.

Two (2) years of experience must include utilizing Python, Machine Learning, Pandas, NumPy, Scikit-learn, SQL.

$199998
- $225000 per year.

Please send resumes to

Applicants must reference H270 in the subject line.

JobiqoTJN.

Keywords: Client Services Manager, Location: Armonk, NY
- 10504
Not Specified
Physical Therapist - Greater Ossining, NY
Salary not disclosed

Our team is growing, and we're looking for top-caliber Physical Therapists to join us in Ossining, Briarcliff Manor, Airmont, Tarrytown, White Plaines, Mount Kisco in NY.

Why FOX Rehabilitation?

• Pioneer of Geriatric House CallsTM to older adults in their communities.

• Provide physical therapy services in a 1:1 setting to help abolish ageism.

• Drive rewarding patient outcomes.

• Facilitate clinically-excellent autonomous interventions.

• Benefit from the flexibility to create, control, and alter your treatment schedule.

• Be a part of an Interdisciplinary approach by a therapy team focused on functional outcomes.

Available Opportunities:

• Full-time/Part-time – Salaried with benefits

• PRN/Flex – PPU (Paid Per Unit)

• H1B - Able to provide sponsorship to those who need it that are qualified

• New Grads-FOX offers a widely recognized Emerging Professionals Mentor Program!

What you'll get:

• Clinical and non-clinical career growth opportunities

• Supportive Clinical Community

• Unlimited access to continuing education

• Professional Certification Reimbursement

• Access to cutting-edge technology

• Medical, Dental, Vision, 401k (for those who qualify)

What you'll need:

• Valid Physical Therapy license in the state(s) of practice, or eligibility to apply

• Degree from an accredited physical therapy program

• Basic computer literacy skills

• Current CPR certification

Who is FOX? FOX is a primarily clinician-operated, professional private practice of full-time physical, occupational, and speech therapists, built on the foundation of Geriatric House CallsTM. Our one-on-one care fosters a rewarding environment, and therapists have the flexibility to shape their schedules for a successful work-life balance. Empowered by clinicians, FOX advocates for our people and believes in their significant contributions to our professional society.

Contact FOX Now!

Suzanne Nicar - Clinical Talent Acquisition Specialist

6

You can also text FOX to 6 to learn more!

#LI-SN1

FOX Rehabilitation is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

In New York, the standard base pay range for a Full-Time role is $75,000 - $115,000 annually with an opportunity to earn more. Part-Time and FOX Flex (PRN) will be pro-rated.
Not Specified
Medical Technician
Salary not disclosed
Elmsford, New York 6 days ago

Job Title : Medical Assistant/Technician (Hospital Corpsman) Category / Component : Enlisted • Both Overview Hospital Corpsmen assist healthcare professionals and provide medical and dental care to Sailors, Marines, and their families across clinics, hospitals, ships, and field units, gaining broad clinical, technical, and operational experience.

Key Responsibilities Perform emergency medical treatment for Sailors, Marines, and specialized units such as SEALs and Seabees; provide basic and emergency dental care and process dental X rays; serve as operating room technician and assist in surgery; administer preventive care and medications including immunizations and IVs; conduct physical exams and assist in diagnosing and treating diseases and injuries; maintain patient records, perform clinical tests, and support physicians and nurses in a wide range of specialties.

What to Expect Hands on patient care with shift work and possible on call duties; field training and deployments with Marine and expeditionary units and embarked medical departments on ships; continuous certification and recertification in areas such as basic life support, trauma care, and tactical combat casualty care; mix of clinic, ward, and field environments with rapid response in emergent situations and a strong emphasis on teamwork and readiness.

Work Environment Assignments in Navy hospitals and clinics, aboard aircraft carriers and other ships, with Marine units in garrison and field environments, and occasionally on submarines; work in exam rooms, wards, operating rooms, emergency departments, aid stations, and field medical sites; close integration with medical teams, line units, and joint or coalition partners.

Pathways, Training & Advancement Recruit Training followed by Hospital Corpsman A School at Fort Sam Houston, Texas; numerous advanced C schools that lead to Navy Enlisted Classifications in areas such as Independent Duty Corpsman, Fleet Marine Force, preventive medicine, surgical technology, respiratory therapy, pharmacy, radiology, laboratory, dental, and dive medicine; progressive professional development through leadership courses and warfare qualifications such as Fleet Marine Force and Surface, Aviation, or Expeditionary pins where applicable.

Direct enlistment into the Hospital Corpsman rating from civilian life; in service conversion for qualified Sailors from other ratings who meet screening and performance criteria; Reserve accession for prior service Hospital Corpsmen and select civilian medical professionals when manning needs allow.

Qualifications All Navy jobs require meeting general enlistment or commissioning standards, which typically include: Eligibility to serve in the United States Navy, which may involve United States citizenship or other legal residency and work status, depending on the program and current law and policy A high school diploma or equivalent for enlisted positions, and a bachelor's or qualifying professional degree for officer positions Meeting age limits that vary by program and are set in law and Navy policy.

Some communities have more restrictive age ranges Meeting medical, vision, and dental standards, including body composition and physical fitness requirements, with some jobs requiring more demanding standards Meeting character and conduct standards, including background screening Achieving required test scores for your program, such as the Armed Services Vocational Aptitude Battery for enlisted roles or officer qualification tests for officer programs Eligibility for a security clearance when required for your rating or designator Additional qualifications can include specific skills, education, licensure, or experience that are unique to a job or community and will be reviewed with you by a recruiter.

Additional qualifications for this job may include: United States citizenship or equivalent status as allowed by policy; high school diploma or equivalent; at least 17 years of age; interest in healthcare and willingness to work in clinical and field environments, potentially under stressful conditions; ability to meet medical, vision, and physical fitness standards required for medical and operational assignments.

Education Education benefits are available through standard Navy programs such as Tuition Assistance, the Post-9/11 GI Bill, ACE-recommended college credit for Navy training, Navy COOL-funded certifications, USMAP apprenticeships, and other Navy College Program opportunities.

Specific options depend on the Sailor's status, training, and current Navy policy.

Pay, Benefits & Service Pay, benefits, and service commitments follow standard Navy Active and/or Reserve policies for this type of role, including basic pay, allowances when eligible, health coverage, and retirement options.

Exact entitlements, special pays, and service obligations depend on program, component, years of service, and current law and Navy guidance.

Incentives Incentives such as bonuses, special pays, and loan repayment may be available at times for specific ratings or communities, but they change frequently and cannot be guaranteed.

Applicants must confirm current incentives and eligibility with an official Navy recruiter or authoritative Navy source.

Notes and Disclaimers This description is a general overview of typical duties, training, and opportunities in this community.

It does not replace official Navy instructions, policies, or contracts and does not guarantee specific assignments, training, incentives, or outcomes.

Actual opportunities depend on Navy needs, individual performance, screening results, and current law and policy.

Not Specified
Medical Assistant
🏢 U.S. Navy
Salary not disclosed
Elmsford, New York 6 days ago

Job Title : Medical Assistant/Technician (Hospital Corpsman) Category / Component : Enlisted • Both Overview Hospital Corpsmen assist healthcare professionals and provide medical and dental care to Sailors, Marines, and their families across clinics, hospitals, ships, and field units, gaining broad clinical, technical, and operational experience.

Key Responsibilities Perform emergency medical treatment for Sailors, Marines, and specialized units such as SEALs and Seabees; provide basic and emergency dental care and process dental X rays; serve as operating room technician and assist in surgery; administer preventive care and medications including immunizations and IVs; conduct physical exams and assist in diagnosing and treating diseases and injuries; maintain patient records, perform clinical tests, and support physicians and nurses in a wide range of specialties.

What to Expect Hands on patient care with shift work and possible on call duties; field training and deployments with Marine and expeditionary units and embarked medical departments on ships; continuous certification and recertification in areas such as basic life support, trauma care, and tactical combat casualty care; mix of clinic, ward, and field environments with rapid response in emergent situations and a strong emphasis on teamwork and readiness.

Work Environment Assignments in Navy hospitals and clinics, aboard aircraft carriers and other ships, with Marine units in garrison and field environments, and occasionally on submarines; work in exam rooms, wards, operating rooms, emergency departments, aid stations, and field medical sites; close integration with medical teams, line units, and joint or coalition partners.

Pathways, Training & Advancement Recruit Training followed by Hospital Corpsman A School at Fort Sam Houston, Texas; numerous advanced C schools that lead to Navy Enlisted Classifications in areas such as Independent Duty Corpsman, Fleet Marine Force, preventive medicine, surgical technology, respiratory therapy, pharmacy, radiology, laboratory, dental, and dive medicine; progressive professional development through leadership courses and warfare qualifications such as Fleet Marine Force and Surface, Aviation, or Expeditionary pins where applicable.

Direct enlistment into the Hospital Corpsman rating from civilian life; in service conversion for qualified Sailors from other ratings who meet screening and performance criteria; Reserve accession for prior service Hospital Corpsmen and select civilian medical professionals when manning needs allow.

Qualifications All Navy jobs require meeting general enlistment or commissioning standards, which typically include: Eligibility to serve in the United States Navy, which may involve United States citizenship or other legal residency and work status, depending on the program and current law and policy A high school diploma or equivalent for enlisted positions, and a bachelor's or qualifying professional degree for officer positions Meeting age limits that vary by program and are set in law and Navy policy.

Some communities have more restrictive age ranges Meeting medical, vision, and dental standards, including body composition and physical fitness requirements, with some jobs requiring more demanding standards Meeting character and conduct standards, including background screening Achieving required test scores for your program, such as the Armed Services Vocational Aptitude Battery for enlisted roles or officer qualification tests for officer programs Eligibility for a security clearance when required for your rating or designator Additional qualifications can include specific skills, education, licensure, or experience that are unique to a job or community and will be reviewed with you by a recruiter.

Additional qualifications for this job may include: United States citizenship or equivalent status as allowed by policy; high school diploma or equivalent; at least 17 years of age; interest in healthcare and willingness to work in clinical and field environments, potentially under stressful conditions; ability to meet medical, vision, and physical fitness standards required for medical and operational assignments.

Education Education benefits are available through standard Navy programs such as Tuition Assistance, the Post-9/11 GI Bill, ACE-recommended college credit for Navy training, Navy COOL-funded certifications, USMAP apprenticeships, and other Navy College Program opportunities.

Specific options depend on the Sailor's status, training, and current Navy policy.

Pay, Benefits & Service Pay, benefits, and service commitments follow standard Navy Active and/or Reserve policies for this type of role, including basic pay, allowances when eligible, health coverage, and retirement options.

Exact entitlements, special pays, and service obligations depend on program, component, years of service, and current law and Navy guidance.

Incentives Incentives such as bonuses, special pays, and loan repayment may be available at times for specific ratings or communities, but they change frequently and cannot be guaranteed.

Applicants must confirm current incentives and eligibility with an official Navy recruiter or authoritative Navy source.

Notes and Disclaimers This description is a general overview of typical duties, training, and opportunities in this community.

It does not replace official Navy instructions, policies, or contracts and does not guarantee specific assignments, training, incentives, or outcomes.

Actual opportunities depend on Navy needs, individual performance, screening results, and current law and policy.

Not Specified
Software Quality Assurance Tester (No Sponsorship/No Remote)
✦ New
Salary not disclosed
Greenwich, CT, Remote 13 hours ago

*This is an on-site role based in East Haven, CT. Candidates must live within commuting distance and be authorized to work in the U.S.*


Summary:

Town Fair Tire is seeking a highly motivated Quality Assurance Tester to join a mid-sized team of

Software Developers, Data Scientists & Network Admins. The Tester’s primary role is to ensure the stability and integrity of in-house proprietary Software. Ideal candidate must have 4+ years of

experience in Manual Testing on web based applications. Testers will also be involved in software

deployment processes. This position also offers an entry level opportunity for learning or improving skills with Automation Testing utilizing Gherkin syntax on a C# codebase.


Duties and Responsibilities:

 Test in-house proprietary Software for defects

 Use of Visual Studio and proprietary tools for code deployments

 Assist in creation, maintenance, and regular execution of Gherkin based Automation Scripts

coded in C#

 Drive assigned tasks to completion with minimal oversight

 Raise concerns or issues as early in the SDLC as possible

 Contribute insight on user experience concerns or ideas

 Communicate with developers and Project Owners to ensure functional and user requirements

are being met

 Document functional defects thoroughly using bug tracking and task management tools (Wrike)

 Collaborate with end users to collect data on reported defects or concerns

 Assist in all testing processes involving the migration and integration of new and legacy

technologies

 Participate in the identification and implementation of continuous improvement in process and

standards for the entire team


Requirements:

To be considered for this job, candidates may be required to have the following skills and

experience:

 4+ years experience in Manual Software testing

 Knowledge of quality assurance, software testing principles and practices, and understanding of

SDLC

 Experience with testing across a range of application types, including web, mobile and desktop

 Strong ability to identify, analyze, and resolve issues in collaboration with Product Owners and

Developers, including verification of implemented fixes

 The ability to self-manage deliverables and communicate concerns

 Display ownership and autonomy to work on tasks and be pro-active in managing it end to end

 Excellent team building skills, including cross-functional team building

 Participate in requirement analysis to understand specifications and user stories

 Familiarity with Gherkin automation test architecture

 Familiarity with SQL database structures and use

 Familiarity using software Version Control application Git


Personal Attributes:

 Demonstrate a personal passion for delivering Top Quality product results

 Proactive attitude toward improving and optimizing existing and future systems

 Enthusiasm for learning new tools and methodologies

 Strong interpersonal, written, and oral communication skills

 Able to conduct research into software issues and products as required

 Ability to present ideas in user-friendly language

 Highly self-motivated and directed, with keen attention to detail

 Proven analytical and problem-solving abilities

 Able to effectively prioritize tasks in a high-pressure environment

 Strong customer service orientation

 Experience working in a team-oriented, collaborative environment


Remote working/work at home options are available for this role.
Not Specified
Distribution Center Associate
✦ New
🏢 Amazon
Salary not disclosed
Nyack, NY 13 hours ago

About the Role

As a Distribution Center Associate, you'll be a crucial part of our logistics operations, ensuring that products are efficiently and accurately distributed to our customers. You'll work in a dynamic environment, handling various tasks from receiving and storing inventory to picking, packing, and shipping orders.

Key Responsibilities

Receiving and Unloading: Inspect, verify, and unload incoming shipments, ensuring they meet quality standards and are properly documented.

Inventory Management: Store and organize products in designated locations, using inventory management systems to track stock levels.

Order Picking: Accurately select products from inventory based on customer orders, using advanced picking technologies.

Packaging and Shipping: Prepare orders for shipment by packing them securely and applying appropriate shipping labels.

Quality Control: Inspect products for defects or damage before shipping to ensure customer satisfaction.

Safety and Compliance: Adhere to safety regulations and procedures, including wearing appropriate safety equipment.

Qualifications

High school diploma or equivalent

Ability to lift and move heavy objects

Strong attention to detail and accuracy

Ability to work in a fast-paced, physically demanding environment

Experience in a warehouse or distribution center is preferred but not required

Benefits

Competitive wages

Comprehensive benefits package, including medical, dental, and vision insurance

Retirement savings plans

Employee discounts on company products

Opportunities for career growth and development

Join our team and contribute to our efficient and reliable distribution operations!

Not Specified
Service Operations Manager
✦ New
Salary not disclosed
Hawthorne, NY 1 day ago

Job Title: Service Operations Manager

Job Type: Full-time

Location: Hawthorne, NY (Hybrid)


Who Are We

Leviant deploys UV-C sanitization technology inside hospitals and hotels. Every device in the field represents a commitment to cleaner, safer environments. This role exists to keep that promise. A cleaner hospital is a safer hospital.

We move fast, hold ourselves to a high standard, and expect the same from the people around us. If you thrive with real responsibility, take pride in closing loops, and have a low tolerance for vague processes or dropped balls — read on.


The Role

This is a high-accountability, high-visibility role at the center of Leviant’s field operations. You will manage the full lifecycle of service requests — intake, triage, technician dispatch, parts coordination, documentation, invoicing, and closure.

Every service event contains valuable data. Recurring failures, error codes, and technician visits reveal insights about device performance. Your job is to capture those signals and translate them into improvements for product, service, and operations.

This role also includes time in the field. You will visit customer sites, shadow technicians, and speak with EVS teams and facility managers to understand how devices perform in real environments.


What You’ll Own

Service Intake & Triage

·  Serve as the first point of contact for service requests

·  Assess urgency and determine the fastest path to resolution

·  Provide remote troubleshooting and escalate when needed

Technician Dispatch & Coordination

·  Match service needs with the right technician and parts

·  Coordinate scheduling and maintain clear communication with customers

·  Ensure work is completed to Leviant standards

Parts & Inventory Management

·  Track repair and consumable inventory

·  Coordinate shipments so technicians arrive prepared

Salesforce & Documentation

·  Maintain accurate service records

·  Build a historical record for each device and customer site

·  Track personnel changes at customer locations

Invoicing & Financial Accuracy

·  Ensure work orders are complete and invoiced promptly

·  Maintain financial accuracy across service operations

Continuous Improvement

·  Lead weekly service reviews

·  Identify patterns in field issues and communicate insights to engineering

·  Improve internal service workflows

Field Presence

·  Conduct site visits to observe device performance

·  Build relationships with EVS teams and facility managers

·  Bring field insights back to improve product and service quality


What We Require

·  Relentless follow-through and ownership

·  Strong organizational ability

·  Fluency with CRM systems and productivity tools

·  AI-forward mindset to improve workflows

·  Clear professional communication

·  Adaptability in hospital environments

·  Strong collaboration across teams


Preferred Qualifications

·  Experience in service operations or field coordination

·  Experience managing technicians or service logistics

·  Familiarity with inventory management and invoicing

·  Experience with Salesforce or similar CRM platforms

·  Experience implementing AI tools in workflows

·  Healthcare, facilities, or hospitality operations experience

·  Second language (Spanish, Russian, or French)

 

Leviant is an equal opportunity employer. We evaluate candidates based on ability, character, and drive.

Not Specified
Molding Process Technician
✦ New
🏢 Aptar
Salary not disclosed
Congers, NY 1 day ago

Join our team and Be You Be Aptar


Aptar is seeking a Molding Process Technician based in Congers, NY. The primary function of the Molding Process Technician is to operate injection molding equipment in order to successfully meet production demands and quality standards.


As a Molding Process Technician, you will:

  • Utilize your mechanical skills to install, remove and adjust Injection Molding machinery and equipment
  • Troubleshoot Injection Molding machines, follow process to resolve failures, other problems
  • Perform set-up of molds for all mold changes
  • Assist in preventative maintenance and repair of molding machines, molds and peripherals (robots)
  • Coordinates and sets up machines, robots and other equipment performing necessary tests to ensure company compliance. Trains employees in the correct procedures for operation as needed.
  • Perform cleaning and general maintenance tasks
  • Maintain a safe work environment following Company’s safety, ISO standards
  • Achieve adequate production levels while maintaining the expected product quality
  • Ensure molded components meet all product quality criteria including dimensional criteria
  • Communicate to supervisor and other technicians and document all technical information and issues
  • Participate in reducing the rate of scrap
  • Assist in training of employees in proper work methods for safe and efficient performance of job duties.
  • Maintain records, files and other documentation pertinent to assignments.



Who we are looking for:


Required Skills:

  • 1-3 years of experience working with injection molding equipment including machine adjustment, troubleshooting and mold installation and removal
  • Strong mechanical aptitude and mechanical skills.
  • Familiarity with automation 6/3 robotics
  • General knowledge of plastic materials and processes
  • Detail oriented
  • Ability to implement and tune all peripherals (6 axis robot, grinder)
  • Strong verbal and written communication skills
  • Strong Mathematical aptitude
  • Ability to read blueprints, use precision measuring/inspection tools
  • Effective computer skills, documentation, reporting, file management and web skills
  • Ability to work different work shifts
  • Continual improvement mindset. Self-Learner, trend of continuous learning
  • Ability to work and operate machinery in a Clean Room Environment.
  • Physically capable of the required work including but not limited to: Extensive use of manual dexterity, ability to grip, firmly hold, turn and practice strong hand coordination in order to troubleshoot, service and repair industrial equipment and use hand tools to perform the same.
  • Ability to regularly stand, walk, and bend during performance of essential job duties. Ability to lift up to 50 pounds.
  • Understands and practices safe working procedures. Observes safety rules and policies; brings to managements’ attention any unsafe acts or conditions



Who We are


At Aptar, we leverage insights, design, engineering and science to develop drug and consumer product dosing, dispensing and protection technologies for many of the world’s leading brands. Aptar in turn makes a meaningful difference in the lives, looks, health and homes of millions of patients and consumers around the world. Our innovations nasal drug delivery for emergency medicines, precise fragrance applications, mess-free ketchup dispensing for kids, connected technologies that support patients in adhering to their treatments and much more


With manufacturing facilities across North America, Europe, Asia and South America, and a dedicated team of over 13,000 employees in about 20 countries, Aptar is committed to creating impactful innovations for our customers and their consumers.


Our Culture

At Aptar, our success is driven by the individuals who contribute their unique talents and perspectives every day. We believe that when you bring your authentic self to work, we all thrive.


How We Support Our Employees

  • An exciting, inclusive and value based working environment
  • Award-winning corporate university offering personal development and training opportunities.
  • Competitive base salary and performance-based bonus plan.
  • Contribute to the communities where we reside.
  • Innovative benefits plan which includes: 401k & Retirement Savings plan, vacation, medical, dental, vision, life, disability, pet insurance, wellness plan, and generous paid maternity/paternity leave.


Compensation and Base Annual Pay

In compliance with pay transparency requirements, the salary range for this role is USD $36.00 to USD $45.00 per hour. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. Aptar also offers a variety of benefits, including health, life, and disability insurance, 401(k) match and employer retirement savings contribution, flexible spending accounts, EAP, education assistance, parental leave, paid time off, company-paid holidays, and more. The specific programs and options available to an employee may vary depending on location, pay class, or other factors.


Aptar is an equal opportunities employer. We believe that a diverse workforce is key to our success. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.


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