Information Technology Jobs in Bruce Township
85 positions found — Page 8
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Technical Writer
Salary not disclosed
Pay: $45 per hour, W2 Location: Oakland, CA Duration: 4 Month Contract Only local candidates currently residing in Bay Area/Oakland.
Assignment is hybrid and requires onsite presence 1-2 times per week.
Laptop will be issued, but any additional equipment needed is the responsibility of the supplier.
Cell phone required.
With manager prior approval, a pre-determined amount for cell expenses can be reimbursed monthly.
Job Description: Process Development (70% of the time): Function as a CCO SME for General Reference by reviewing updates and changes submitted by other business partners.
Research and resolve process issues and submit updates with clear process steps to be incorporated into the General Reference tool.
Identify improvements to existing processes already incorporated into General Reference.
Product Management (20% of the time): Publish approved business process documents into the Front Page application for General Reference.
Edit and reformat all information into a concise format before publishing to General Reference.
Publish information to the What's New page as needed to ensure all users are aware of recent updates.
Maintain all information in an accessible archive to ensure prior documented processes can be accessed later when being researched by the Law Department and others.
Utilize Outlook, Excel, and Word programs to document and track requested updates.
Process Improvement (5% of the time): Analyze existing processes to determine which call guides require updating and which are no longer necessary to support customer contact employees working in CC&B.
Analyze and provide innovative decision-making when inputting communications and process steps for all customer contact employees.
Partner with team members on the How 2 Guides to ensure all processes are current and up-to-date in both reference tools.
Function as a CCO subject matter expert to research, test, and resolve process issues submitted to the General Reference mailbox.
Respond to all inquiries in the mailbox within 1 business day.
Safety (5% of the time): Demonstrate leadership in safety through active participation and support of the safety programs.
Take a proactive approach to identify and correct safety hazards and work practices in the workplace.
Know and comply with the code of safe practices, 'Zero in on Safety' and complete all mandated ergonomic and safety training by the end of the year.
Minimum Qualifications: Strong experience in written communication skills.
Experience with Front Page, or other web program experience.
Must have strong skills in Excel, Word, and Outlook.
Logical/Critical Thinking.
Top Things Looking For: Self-starter.
Can work with little direction.
Attention to detail.
Ability to pinpoint what parts of the document don’t make sense and need discussion.
Assignment is hybrid and requires onsite presence 1-2 times per week.
Laptop will be issued, but any additional equipment needed is the responsibility of the supplier.
Cell phone required.
With manager prior approval, a pre-determined amount for cell expenses can be reimbursed monthly.
Job Description: Process Development (70% of the time): Function as a CCO SME for General Reference by reviewing updates and changes submitted by other business partners.
Research and resolve process issues and submit updates with clear process steps to be incorporated into the General Reference tool.
Identify improvements to existing processes already incorporated into General Reference.
Product Management (20% of the time): Publish approved business process documents into the Front Page application for General Reference.
Edit and reformat all information into a concise format before publishing to General Reference.
Publish information to the What's New page as needed to ensure all users are aware of recent updates.
Maintain all information in an accessible archive to ensure prior documented processes can be accessed later when being researched by the Law Department and others.
Utilize Outlook, Excel, and Word programs to document and track requested updates.
Process Improvement (5% of the time): Analyze existing processes to determine which call guides require updating and which are no longer necessary to support customer contact employees working in CC&B.
Analyze and provide innovative decision-making when inputting communications and process steps for all customer contact employees.
Partner with team members on the How 2 Guides to ensure all processes are current and up-to-date in both reference tools.
Function as a CCO subject matter expert to research, test, and resolve process issues submitted to the General Reference mailbox.
Respond to all inquiries in the mailbox within 1 business day.
Safety (5% of the time): Demonstrate leadership in safety through active participation and support of the safety programs.
Take a proactive approach to identify and correct safety hazards and work practices in the workplace.
Know and comply with the code of safe practices, 'Zero in on Safety' and complete all mandated ergonomic and safety training by the end of the year.
Minimum Qualifications: Strong experience in written communication skills.
Experience with Front Page, or other web program experience.
Must have strong skills in Excel, Word, and Outlook.
Logical/Critical Thinking.
Top Things Looking For: Self-starter.
Can work with little direction.
Attention to detail.
Ability to pinpoint what parts of the document don’t make sense and need discussion.
Not Specified
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