Information Technology Jobs in Broomall

Up to $150K Sign On Bonus – Darby, PA – Seeking Anesthesiology Assistant Medical Director

Join the Physician Partnership Where You Can Increase Your Impact

Vituity’s ownership model provides autonomy, local control, and a national system of support, so you can focus your attention where you want it to be – on your patients.

Join the Vituity Team. Vituity is a 100% physician-owned partnership and is led by frontline physicians that are all equitable owners. As an equal and valued partner from day one, our ownership model provides you with financial transparency, a comprehensive benefits package including profit distribution, and multiple career development opportunities. Our leadership understands what your practice needs to thrive and gives you autonomy and local control so you can provide care when, where, and how your patients need it. You are backed by a best-in-class corporate healthcare team and supported by the broad peer-level expertise of 6,000 Vituity clinicians. At Vituity we’ve cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call “culture of brilliance.” Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done.

Vituity Locations: Vituity has opportunities at 890 practices across the country, serving 14.5 million patients a year. With Vituity, if you ever need to move, you can take your job with you.  

The Opportunity

• Up to $150k sign-on bonus for qualified candidates.
• Oversee quality and safety initiatives.
• Collaborate with hospital quality personnel to ensure compliance with all relevant regulatory standards.
• Develop and implement projects to improve service excellence and patient experience.
• Compare patient feedback survey results to Vituity state/region averages and national benchmarks.
• Respond to written and verbal patient complaints in a timely manner utilizing service-recovery techniques.
• Track and trend patient complaints, including the QI director as necessary in concerning cases.
• Train and mentor providers in patient experience techniques.
• Coordinate with hospital-patient experience personnel.
• Coordinate efforts with key leaders in central operations. Participate and lead multidisciplinary meetings involving nursing, providers, and ancillary services.
• Participate and lead multidisciplinary meetings involving nursing, providers, and ancillary services.
• Initiate process improvement and engage hospital project management resources to implement change.
• Coordinate workflows with nursing leadership, case managers, social workers, and hospital ancillary services.
• Coach underperformers and share best practices.
• Participate in the hospital-wide throughput committee.
• Create and champion clinical pathways.
• Develop relationships with appropriate inpatient resources, case managers, hospitalists, and palliative care.
• Develop relationships with appropriate outpatient resources such as skilled nursing facilities, sobering centers, urgent care centers, primary care physicians, and mental health crisis centers.
• Establish and actively manage an inventory of resources available for patients to assist in transition post-ED/post-inpatient.  Ensure best practices are utilized regarding handoffs for all transitions.
• Monitor site financial performance and identify and create new areas for growth and revenue.
• Develop an expertise and understanding of the yearly budget, financial performance measures and monitoring systems, and billing and reimbursement issues / systems.
• Improve patient census and billing practice statistics to optimize reimbursement for the practice.
• Maintain awareness and interactions with payers such as significant IPAs, Medical Groups, Foundations, and ACOs associated with the hospital / health system.
• Coordinate efforts with key leaders in central operations.

Required Experiences and Competencies

• Licensed physician as a Medical Doctor (M.D.) or Doctor of Osteopathic Medicine (D.O.) degree from an accredited medical school and completion of residency through an accredited residency program required.
• Maintain membership and privileges on Hospital’s medical staff and comply with and abide by the bylaws, rules and regulations, and the policies and procedures of Hospital’s medical staff where services are being provided required.
• Physician Partnership status required.
• Superior clinical skills to serve as role model by setting high standards preferred.
• Administrative experience and aptitude preferred.
• Interest in interpreting complex financial data and with understanding of finance and accounting as they relate to practice management preferred.
• Strong interpersonal and leadership skills; ability to motivate physicians and non-physicians, manage multiple assignments, work successfully with a diversity of people and locations, maintain good working relationships; Supportive team member; Ability to establish effective relationships quickly with both clients and non-clients preferred.
• Excellent verbal and written communication skills preferred.
• Excellent relationship building and process improvement skills preferred.
• Meeting facilitation.
• Excellent communication skills.
• Change management/Process improvement.
• Project management.
• Process improvement.
• Relationship building.
• Technology skills.

The Practice

Mercy Fitzgerald Hospital – Darby, Pennsylvania

• Vituity’s physician partnership culture inspires clinician retention and engagement, and supports autonomy to make local decisions.
• Equal distribution among all practicing physicians.
• No outside investors, external stakeholders, or long-term debt.

The Community

• Darby, Pennsylvania, offers a unique blend of historical significance and modern convenience, making it a great place to live and work.
• Located in Delaware County, just southwest of Philadelphia, Darby boasts a rich heritage dating back to 1682.
• The town's historic charm is evident in its well-preserved architecture and landmarks.
• Residents enjoy easy access to nearby attractions such as the Darby Creek Trail, perfect for walking and biking, and the Lower Swedish Cabin, one of the oldest log cabins in the United States.
• Darby's location provides quick commutes to Philadelphia, where one can explore cultural sites like the Liberty Bell and Independence Hall.
• The area experiences four distinct seasons, with warm summers and snowy winters, offering a variety of recreational opportunities year-round.
• Sports enthusiasts can cheer for Philadelphia's major league teams: the Eagles (NFL), 76ers (NBA), Flyers (NHL), and Phillies (MLB), all just a short drive away.

Benefits & Beyond

Vituity cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future.

• Superior Health Plan Options.
• Dental, Vision, HSA/FSA, life and AD&D coverage, and more.
• Partnership models allows a K-1 status pay structure, allowing high tax deductions.
• Extraordinary 401K Plan with high tax reduction and faster balance growth.
• Eligible to receive an Annual Profit Distribution/yearly cash bonus.
• EAP and travel assistance included.
• Student loan refinancing discounts.
• Purpose-driven culture focused on improving the lives of our patients, communities, and employees.

We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. When we work together across sites and specialties as an integrated healthcare team, we exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Come grow with us.

Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Vituity is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.

Applicants only. No agencies please.

Darby, PA – Seeking Hospital Medicine Medical Director

Join the Physician Partnership Where You Can Increase Your Impact

Vituity’s ownership model provides autonomy, local control, and a national system of support, so you can focus your attention where you want it to be – on your patients.

Join the Vituity Team. Vituity is a 100% physician-owned partnership and is led by frontline physicians that are all equitable owners. As an equal and valued partner from day one, our ownership model provides you with financial transparency, a comprehensive benefits package including profit distribution, and multiple career development opportunities. Our leadership understands what your practice needs to thrive and gives you autonomy and local control so you can provide care when, where, and how your patients need it. You are backed by a best-in-class corporate healthcare team and supported by the broad peer-level expertise of 6,000 Vituity clinicians. At Vituity we’ve cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call “culture of brilliance.” Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done.

Vituity Locations: Vituity has opportunities at 890 practices across the country, serving 14.5 million patients a year. With Vituity, if you ever need to move, you can take your job with you.

The Opportunity

• Communicate and champion Vituity’s purpose, mission, vision, values, culture of brilliance, and strategy, ensuring widespread understanding and alignment.
• Assure compliance with all Vituity requirements and policies and communicate those requirements to all Vituity providers.
• Monitor current and future healthcare and economic trends. Assess their potential impact on the practice and local geographic region.
• Strategize and execute a comprehensive annual practice management plan that sets clear goals and objectives, continuously surpassing expectations and delivering value to patients, clients, providers, and the local community.
• Spearhead the local site's administrative management team, meticulously selecting team members and aligning their responsibilities to drive the achievement of practice goals.
• Demonstrate unwavering mastery of Vituity policies and fiduciary obligations, ensuring strict adherence from all providers.
• Exemplify Vituity's Partnership Principles by fostering open communication and transparent decision-making, such as conducting annual reviews of administrative stipends and scheduling preferences.
• Demonstrate a comprehensive understanding of hospital expectations and rigorously uphold compliance with all contract terms.
• Monitor operational and quality metrics and implement Vituity initiatives and operational programs to continually improve performance.
• Continuously assess and improve operational processes, leveraging technology and best practices to streamline workflows and increase efficiency.
• Monitor site financial performance and identify and create new areas for growth and revenue.
• Develop an expertise and understanding of the yearly budget, financial performance measures and monitoring systems, and billing and reimbursement issues / systems.
• Improve patient census and billing practice statistics to optimize reimbursement for the practice.
• Maintain awareness and interactions with payers such as significant IPA’s, Medical Groups, Foundations, ACO’s associated with the hospital / health system.
• Execute efficient recruitment, onboarding, and training processes for new providers, ensuring the practice is staffed with highly qualified professionals.
• Provide learning and development opportunities and mentoring to providers and staff to enhance their clinical acumen, leadership skills and overall professional growth.
• Evaluate the performance of physicians and PA / NPs in compliance with Vituity policies and guidelines.
• Monitor physician competencies with progressive improvement using appropriate metrics. Counsel, suspend, or remove staff from the schedule as necessary in compliance with Vituity polices / guidelines.
• Actively participate in contract negotiations in conjunction with the Regional Director.
• Develop, foster, and maintain productive and collaborative working relationships with hospital leadership, nursing staff and other healthcare team members.
• Ensure practice is appropriately represented and demonstrates their value through leadership roles (as applicable) and/or participation with hospital management, medical staff leadership, Medical Executive, Medical Staff and other hospital committees, and within the local community.

Required Experience and Competencies

• Licensed physician as a Medical Doctor (M.D.) or Doctor of Osteopathic Medicine (D.O.) degree from an accredited medical school and completion of residency through an accredited residency program required.
• Maintain membership and privileges on Hospital’s medical staff and comply with and abide by the bylaws, rules and regulations, and the policies and procedures of Hospital’s medical staff where services are being provided required.
• Physician Partnership status required.
• Five (5) years or more experience in a leadership role required.
• Candidates wanting to work in an academic setting with current residents desired.
• Verbal and written communication skills.
• Superior clinical skills.
• Interpersonal and leadership skills.
• Ability to motivate a team.
• Project Management.
• Effectively collaborate with diverse individuals and multiple locations.
• Relationship building.
• Technical skills.
• Strong accounting and finance understanding.

The Practice

St. Mary Medical Center – Langhorne, Pennsylvania

Mercy Fitzgerald Hospital – Darby, Pennsylvania

• Vituity’s physician partnership culture inspires clinician retention and engagement, and supports autonomy to make local decisions.
• Equal distribution among all practicing physicians.
• No outside investors, external stakeholders, or long-term debt.

The Community

• Darby, Pennsylvania, offers a unique blend of historical significance and modern convenience, making it a great place to live and work.
• Located in Delaware County, just southwest of Philadelphia, Darby boasts a rich heritage dating back to 1682.
• The town's historic charm is evident in its well-preserved architecture and landmarks.
• Residents enjoy easy access to nearby attractions such as the Darby Creek Trail, perfect for walking and biking, and the Lower Swedish Cabin, one of the oldest log cabins in the United States.
• Darby's location provides quick commutes to Philadelphia, where one can explore cultural sites like the Liberty Bell and Independence Hall.
• The area experiences four distinct seasons, with warm summers and snowy winters, offering a variety of recreational opportunities year-round.
• Sports enthusiasts can cheer for Philadelphia's major league teams: the Eagles (NFL), 76ers (NBA), Flyers (NHL), and Phillies (MLB), all just a short drive away.

Benefits & Beyond*

Vituity cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future.

• Superior Health Plan Options
• Dental, Vision, HSA, life and AD&D coverage, and more
• Partnership models allows a K-1 status pay structure, allowing high tax deductions
• Extraordinary 401K Plan with high tax reduction and faster balance growth
• Eligible to receive an Annual Profit Distribution/yearly cash bonus
• EAP and travel assistance included
• Student loan refinancing discounts
• Purpose-driven culture focused on improving the lives of our patients, communities, and employees

We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. When we work together across sites and specialties as an integrated healthcare team, we exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Come grow with us.

Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Vituity is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.

*Visa status applicants benefits vary. Please speak to a recruiter for more details.

Applicants only. No agencies please.

Project Manager: CMMC Enclave Build & Multi-Business Rollout

(Azure + Microsoft Security | 3rd Party Managed Services)

Project duration: 6–9-months

Philadelphia, PA

Summary:

We are seeking a contract Project Manager to lead a high-visibility IT infrastructure and cybersecurity initiative to build a secure CMMC-aligned enclave in Azure and enable multiple businesses to onboard and operate within the environment to support third-party certification readiness.

The enclave’s infrastructure and security services are delivered and operated by an outsourced managed services provider (MSP/MSSP). This role will manage execution across internal stakeholders and the MSP/MSSP, ensuring delivery is aligned to technical requirements, compliance expectations, timelines, and audit-ready documentation.

Key Responsibilities

• Lead end-to-end project execution for the expanded design, build, and rollout of a secure Azure-based CMMC enclave, supporting multiple business entities.
• Serve as the primary project manager coordinating across IT/Security stakeholders, business units, and the MSP delivering the environment.
• Develop and maintain the integrated project plan, timeline, milestones, and RAID log (risks/actions/issues/decisions).
• Manage vendor/MSP&MSSP delivery including scope alignment, execution tracking, dependencies, deliverable acceptance, and issue escalation.
• Establish clear scope boundaries between the enclave “core baseline” (shared services) and business-specific customization requirements.
• Coordinate technical implementation and readiness activities delivered through the MSP, including:
• Azure landing zone / subscription structure, segmentation, and governance
• Network design and isolation (hub/spoke, routing, connectivity, firewalling)
• Identity and access management using Entra ID (Azure AD), MFA, RBAC, Conditional Access
• Endpoint management and hardening using Intune and Defender for Endpoint
• Security posture management and compliance monitoring using Microsoft Defender for Cloud
• Centralized logging/monitoring using Microsoft Sentinel (SIEM), Log Analytics, alerting
• Key management / secrets / encryption (Key Vault, encryption at rest/in transit)
• Backup/recovery strategy, retention planning, and operational support readiness
• Drive creation of a repeatable multi-business onboarding framework, including intake, standard configurations, variation handling, and validation.
• Partner with Cybersecurity and compliance stakeholders to translate CMMC/NIST expectations into actionable work packages and measurable deliverables.
• Ensure operational processes are defined and adopted for the enclave, including access provisioning, change control, incident response coordination, and escalation paths.
• Drive documentation and audit readiness: policies, SOPs, control narratives, diagrams, and proof of operation (with evidence gathered from both internal teams and the MSP).
• Coordinate testing, validation, cutover planning, and go-live readiness; ensure post-launch stabilization (“hypercare”) and transition to steady-state operations.
• Provide clear stakeholder communications and executive-level status reporting, proactively surfacing risks, schedule threats, and mitigation options.
• Process and track one-time and re-occurring project invoices against the budget. Develop, manage, and maintain the operating cost model for each of the included businesses.

Required Skills & Experience

• 7+ years of IT project/program management experience, including technical infrastructure and security programs.
• Demonstrated success managing delivery through third-party vendors / managed service providers, including milestone tracking, SLA/OLA alignment, escalation, and deliverable acceptance.
• Proven track record delivering complex, cross-functional initiatives involving infrastructure, identity, networking, and cybersecurity.
• Strong familiarity with Azure and Microsoft security ecosystem, including:
• Azure core services and governance concepts
• Entra ID (Azure AD), MFA, Conditional Access, RBAC
• Microsoft Defender (Endpoint and Cloud)
• Intune device management and compliance
• Microsoft Sentinel (SIEM) and Log Analytics
• Working understanding of compliance-driven delivery and audit readiness (experience with CMMC, NIST 800-171, or similar frameworks strongly preferred).
• Ability to manage multiple stakeholders and onboard multiple business units with varying requirements and timelines.
• Strong documentation discipline and ability to drive teams (including vendors) to produce assessor-ready evidence.
• Excellent communication and leadership skills—comfortable working with executives, engineers, auditors/assessors, and vendor leadership.
• Tools proficiency: MS Project / Smartsheet / Jira/ SharePoint, Visio (or similar).

Preferred Qualifications

• Experience supporting environments for CMMC Level 2 readiness and/or NIST SP 800-171 implementation programs.
• Strong knowledge of secure networking concepts (segmentation, private connectivity, firewalling, zero trust).
• Experience coordinating third-party assessment readiness activities (mock audits, evidence walkthroughs, remediation plans).
• Certifications: PMP, CISSP, CISM, Azure certs (AZ-104/AZ-305/SC-100).

Software Methods is seeking a Senior Business Analyst for a 24+ month contract opportunity at our client in the King of Prussia, PA area. This is a hybrid opportunity with occasional onsite visits needed.

This role requires a detail-oriented, self-motivated individual who can manage multiple tasks, meet tight deadlines, and navigate complex stakeholder environments. You will work closely with business users, project teams, and external vendors, ensuring clear and actionable business analysis documentation is produced while maintaining focus and quality under pressure.

You’ll be responsible for gathering, documenting, and improving business processes while acting as a liaison between the business, technical teams, and project stakeholders. You will play an integral role in driving the project’s success by delivering precise and detailed work across a variety of tasks in an agile environment. Additionally, you will be tracking and documenting changes to functional and business specifications and requirements to meet project milestones.

Responsibilities:

• Collaborate with business users to deeply understand their processes and requirements
• Analyze and document "As-Is" and "To-Be" processes, ensuring accuracy and clarity
• Identify application dependencies and areas for process improvement, providing actionable recommendations
• Gather and document detailed business requirements, ensuring they meet stakeholder needs and align with project goals
• Create process flows, use cases, and detailed requirements documents using best practices
• Maintain an organized backlog in Agile methodology, ensuring requirements are well-defined and prioritized
• Do you have any academic or professional experience working with regression models or other statistical models?
• Act as the business liaison between the project teams, stakeholders, and vendors
• Facilitate meetings, providing clear documentation and tracking meeting notes
• Support project managers in gathering insights and user experience data to inform project decisions
• Manage and track change requests, ensuring timely resolution and completion of tasks
• Support the team in delivering current deliverables on time, stepping in when needed to assist with tasks
• Engage with clients to understand their business systems, document feedback, and ensure satisfaction levels are maintained
• Track and resolve client issues, providing recommendations for future improvements and efficiencies
• Develop and update project documentation, including requirements, use cases, process diagrams, traceability matrices, data dictionaries, and business rules
• Assist in the creation of training materials and support the team in understanding business requirements
• Stay focused and organized while managing competing priorities in a fast-paced environment
• Maintain a positive, solution-driven approach while working with a diverse group of stakeholders and personalities
• Proactively learn new concepts and share knowledge with team members to foster collaboration.

Required:

• Proven experience gathering, analyzing, and documenting business requirements, including process mapping (Visio or equivalent)
• Experience with both Agile and Waterfall methodologies and delivering business analysis in these environments
• Strong understanding of business systems, data flows, and software requirements design
• Academic or professional experience working with regression models or other statistical models
• Ability to manage multiple tasks and priorities simultaneously while ensuring high attention to detail
• Experience with version control, requirement traceability, and best practices in documentation
• Strong problem-solving skills with the ability to manage difficult stakeholders and resolve conflicts effectively
• Excellent written and verbal communication skills, capable of presenting complex information clearly to diverse audiences
• Experience working on cross-functional teams in a matrixed environment, interacting with both technical and business stakeholders
• Ability to lead meetings independently and document detailed meeting notes and action items
• Highly motivated and proactive, with the ability to work independently and take ownership of tasks
• Willingness to learn new tools, processes, and technologies, and share knowledge with the team
• B.S. degree in Computer Science, Management Information Systems, Business Administration, or equivalent experience.

Preferred:

• Familiarity with data inputs and outputs related to complex systems
• Experience using JIRA and Confluence for tracking and documenting project tasks
• Experience with reporting requirements and tools like Tableau or Alteryx
• IIBA certification is a plus.

If this sounds like you, please contact us today!

Must be authorized to work in the U.S.!

No third parties.

Position: Account Manager

Location: Malvern, PA (4 days a week on-site)

Permanent role

Overview

We are seeking a highly driven, sales-focused Senior Account Manager to lead and grow client relationships while managing high-volume IT contract hiring programs. This role combines new business development, account growth, and operational delivery, serving as a trusted advisor to clients while driving revenue, expansion, and hiring performance. The ideal candidate brings a strong background in IT staffing sales, account management, and workforce solutions, with a proven ability to grow accounts and deliver measurable business results.

Key Responsibilities

• Own and grow enterprise and mid-market client accounts, driving revenue through strategic account development and expansion.
• Serve as a trusted advisor and primary client contact, delivering consultative workforce solutions for IT contractor hiring.
• Lead end-to-end client engagement, from sales discovery and requirement qualification to hiring delivery and ongoing account management.
• Drive high-volume, transactional IT contract hiring, ensuring speed, quality, and fulfillment performance.
• Identify and execute new business opportunities, including upsell and cross-sell of staffing and workforce solutions.
• Develop and manage account growth strategies, including penetration plans, pipeline development, and revenue forecasting.
• Partner with recruiting teams to optimize delivery, improve submission quality, and increase fill ratios.
• Maintain executive-level client communication, including QBRs, performance reviews, and strategic planning sessions.
• Track, analyze, and report on key performance metrics, hiring KPIs, and revenue targets.
• Prepare and deliver sales presentations, proposals, and account performance reports.
• Proactively manage escalations, risks, and client challenges to ensure high client satisfaction and retention.

Qualifications

• 8+ years of experience in IT staffing sales, account management, workforce solutions, or recruiting operations, with a strong emphasis on client acquisition and revenue growth.
• Proven success managing enterprise accounts and high-volume IT contract hiring programs.
• Demonstrated ability to close new business and expand existing accounts.
• Strong consultative selling skills, including needs discovery, solution positioning, and negotiation.
• Experience qualifying technical hiring requirements and managing large hiring pipelines.
• Highly analytical, with experience managing sales metrics, KPIs, forecasting, and reporting.
• Exceptional communication, presentation, and stakeholder management skills.
• Ability to operate effectively in fast-paced, performance-driven environments.

About ConnectUs

ConnectUs is a leader in Managed Mobility Services, helping organizations simplify mobile device management at scale. From procurement and kitting to deployment, MDM configuration, and full lifecycle support, we take the complexity out of mobility so our customers can focus on growth. Since 2014, ConnectUs has deployed over 3 million devices and helped clients save more than $1 Billion by reducing friction, improving uptime, and enabling connected workforces.

Role Overview

The Account Manager – Customer Growth & Retention plays a dual role:

• Manage and grow assigned active accounts to ensure long-term satisfaction and continuous value.
• Proactively re-engage existing customers who have not purchased in 60+ days, identifying new opportunities to provide value through device lifecycle services, accessories, MDM, and support solutions.

This role is ideal for someone who thrives in both relationship management and outbound customer engagement. You will be responsible for deepening customer partnerships, uncovering new needs, and driving incremental revenue through upselling and cross-selling.

Key Responsibilities Account Management & Customer Success

• Serve as the primary point of contact for assigned customers following initial onboarding.
• Build trusted relationships with client stakeholders and ensure ConnectUs continues to meet or exceed expectations.
• Conduct quarterly business reviews (QBRs) and regular check-ins to align solutions with evolving client goals.
• Monitor service performance, SLAs, and client satisfaction to ensure continued success.

Account Growth & Upselling

• Identify new revenue opportunities within existing accounts, including MDM services, accessories, buyback programs, and enhanced lifecycle support.
• Collaborate with internal sales and operations teams to prepare quotes, renewals, and proposals.
• Track upsell and cross-sell performance metrics and report on monthly growth outcomes.
• Support annual planning, budget cycles, and device refresh discussions to position ConnectUs for continued expansion within each client.

Dormant Account Re-Engagement

• Maintain a proactive outreach list of 10–20 existing customers who have not purchased within 60+ days.
• Conduct personalized outreach to re-engage these customers, share relevant service updates, and present new offerings.
• Identify reasons for inactivity and propose tailored solutions that address current pain points or budget considerations.
• Document all interactions and next steps in CRM (Copper/HubSpot) for visibility and accountability.

Service Delivery & Issue Resolution

• Oversee the performance of ConnectUs services across fulfillment, help desk, and repair workflows.
• Act as a client advocate and escalation point, ensuring issues are resolved promptly with cross-functional support.
• Coordinate with internal teams to ensure accuracy in asset tracking, device lifecycle management, and reporting.

Reporting & Insights

• Provide regular reports on account activity, growth opportunities, and re-engagement progress.
• Analyze trends in order volume, service usage, and renewal likelihood to inform targeted outreach strategies.
• Deliver insights that help customers reduce costs and optimize device operations.

Key Traits

• Proven ability to build trust and grow relationships with existing customers.
• Strong sense of ownership, accountability, and results orientation.
• Excellent communication and listening skills with a proactive approach.
• Comfort with outbound outreach and re-engagement activities.
• Organized, data-driven, and adept at using CRM tools.
• Passionate about helping customers succeed while achieving measurable revenue impact.

Performance Metrics

• Revenue growth from existing accounts
• Number of dormant accounts reactivated
• Upsell and cross-sell conversion rates
• Customer satisfaction (NPS, QBR feedback)
• Responsiveness and retention rate

• Manage daily logistics and warehouse operations to support production and distribution schedules
• Oversee inventory control processes and ensure accuracy across warehouse and ERP systems
• Coordinate inbound and outbound material movement, with minimal transportation-related activities
• Ensure compliance with regulatory, quality, and safety standards
• Partner cross-functionally with procurement, planning, quality, and manufacturing teams
• Utilize SAP to manage inventory transactions, logistics workflows, and reporting
  

• Bachelor’s degree in Supply Chain, Business, or a related field preferred
• 6+ years of overall logistics experience
• 4–6 years of hands-on experience in warehouse and distribution operations
• 4–6 years of SAP experience (required)
• Strong communication, organization, and problem-solving skills
• Experience in regulated industries such as pharmaceutical or biotechnology strongly preferred
  

A MISSION WORTHY OF A CAREER!

If you’re looking for “just a job,” then stop reading right now. But, if you’re looking for a long-term federal law enforcement career, one that makes a difference every day to our country and its citizens, then the U.S. Border Patrol (USBP) would like you to take the first step to becoming an entry level Border Patrol Agent. 

USBP is hiring immediately to fill full-time,entry-level, career positions in federal law enforcement where your prior experience in public safety, security, military police or law enforcement may qualify. Train and work with an elite team of professionals whose camaraderie, pride, and sense of purpose are hallmarks of their daily mission of protecting America. 

Now is the time to make your move because, along with excellent base pay, exceptional benefits, and job stability, USBP is offering up to $60,000 in additional incentives (see details below).

Salary and Benefits

Annual base salary for newly appointed BPAs varies per grade, as follows: GL-5/GL-7 $51,632 - $92,219 per year. Border Patrol Agents are eligible to select from an array of federal employment benefits that include health, dental and other insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan akin to a traditional ROTH 401(k) offering.

*Recruitment Incentive* Newly appointed Border Patrol Agents (as defined in 5 CFR 575.102) will be eligible for up to $20,000 in incentives. The first $10,000 will be paid upon successful completion of the Border Patrol Academy, with the remaining $10,000 awarded for accepting a prioritized location such as Sierra Blanca, Presidio, Sanderson, Comstock, Freer or Hebbronville, TX; Lordsburg, NM; or Ajo, AZ.

*Retention Incentive* Newly appointed Border Patrol Agents may also qualify for up to $40,000 in additional incentives distributed over their first four years.

Duty Locations

IMPORTANT NOTICE: Duty assignments available at the time of offer may include the Southwest Border, including prioritized locations.

U.S. Border Patrol determines duty assignments at the time of offer based on operational needs, which may or may not align with candidates’ first-choice preferences. RELOCATION MAY BE REQUIRED. 

Duty location impacts pay rates; locality pay for federal law enforcement is higher in some locations than others. A fully trained BPA may be eligible for up to an additional 25% of base pay per the BPA Pay Reform Act of 2014. This is a career ladder position with a grade level progression of GL-5, GL-7, GL-9, GS-11, and GS-12. You will be eligible for a promotion to the next higher grade level (without reapplying) once you successfully complete 52 weeks in each grade level. 

Duty Locations: You will be asked to select your preferred location for one of the following mission critical locations:

• Big Bend Sector Stations - *Presidio, Van Horn, *Sanderson, Alpine, *Sierra Blanca, Marfa

• Buffalo Sector Stations - Wellesley Island

• Del Rio Sector Stations - Del Rio, Brackettville, *Comstock, Eagle Pass North, Eagle Pass South, Carrizo Springs, Uvalde

• El Paso Sector Stations - Alamogordo, Clint, Deming, El Paso, Fort Hancock, Las Cruces, *Lordsburg, Santa Teresa, Ysleta

• El Centro Sector Stations - El Centro, Indio, Calexico

• Grand Forks Sector Stations - Pembina

• Havre Sector Stations - Havre, Malta, Plentywood, Scobey, Sweetgrass

• Houlton Sector Stations - Calais, Fort Fairfield, Jackman, Rangeley, Van Buren

• Laredo Sector Stations - Laredo South, Cotulla, *Hebbronville, Laredo West, *Freer, Laredo North, Zapata

• Rio Grande Valley Sector Stations - Rio Grande City, Fort Brown, McAllen, Brownsville, Falfurrias, Weslaco, Kingsville, Harlingen

• San Diego Sector Stations - Boulevard, Brownfield, Campo, Chula Vista, Imperial Beach, Murrieta, San Clemente

• Spokane Sector Stations - Colville, Curlew, Metaline Falls, Oroville

• Swanton Sector Stations - Beecher Falls, Burke, Champlain, Newport, Richford

• Tucson Sector Stations - *Ajo, Tucson, Nogales, Douglas, Brian A Terry, Sonoita, Casa Grande, Three Points Substation, Willcox

• Yuma Sector Stations - Blythe, Yuma, Wellton

Duties and Responsibilities

As a BPA, you will be part of our 60,000+ workforce that strives to protect the American people by safeguarding our borders, deterring illicit activity, and enhancing the nation’s economic prosperity. Being a BPA makes you a valuable member of the Federal Law Enforcement Officer (LEO) profession. 

Typical assignments include: 

• Detecting and questioning people suspected of violating immigration and custom laws and inspecting documents and possessions to determine citizenship or violations
• Preventing and apprehending undocumented noncitizens and smugglers of noncitizens at or near the borders by maintaining surveillance from covert positions to include using infrared scopes during night operations
• Interpreting and following tracks, marks, and other physical evidence of illegal entry of persons or contraband
• Performing farm checks, building checks, traffic checks, city patrols, and transportation checks
• Patrolling the international boundary and coastal waterways using a variety of government assets such as vehicles, horses, vessels, watercraft, off-road vehicles, ATVs, snowmobiles, and motorcycles for the accomplishment of the USBP Mission.

Qualifications

You qualify for the GL-5 grade level if you possess one of the following: 

Experience: One (1) year of general work experience that demonstrates the ability to take charge, make sound decisions, and maintain composure in stressful situations; to learn regulations, methods, and techniques through classroom training and/or on-the-job instruction; and the ability to gather concise information through questioning, observation, and examination of documents and records; OR 

Education Substitution: A bachelor's degree or successful completion of a full four-year course of study in any field leading to a bachelor's degree from an accredited college or university; OR 

Combination of Experience and Education: A combination of general work experience AND successfully completed college education. This will be calculated using your resume and official or unofficial transcripts submitted with your application. 

You qualify for the GL-7 grade level if you possess one of the following: 

Experience: One year of specialized work experience that shows you have the skills necessary to: 

• Make sound judgments and decisions in the use of firearms.
• Deal effectively with people in a courteous and tactful manner in connection with law enforcement matters.
• Analyze information rapidly and make prompt decisions where you will be expected to make arrests after the completion of required training and apply these skills in a law enforcement capacity such as criminal code enforcement, determining violations of laws, correctional or rehabilitation work involving criminal offenders, security, military, etc.

The above experience will be applied in connection with the following: Make arrests and exercise sound judgment in the use of firearms; deal effectively with people in a courteous manner in connection with law enforcement matters; analyze information rapidly and make prompt decisions; or develop and maintain contact with a network of informants.

Education Substitution for the GL-7 grade level: A bachelor's degree with superior academic achievement, which is based on (1) class standing, (2) grade-point average (i.e., GPA of 3.0 or higher out of a possible 4.0), or (3) honor society membership. Or will receive a bachelor's degree with Superior Academic Achievement. Or one full year of graduate-level education in a field of study related to law enforcement (e.g., criminal justice, homeland security, justice studies, law enforcement, courts and judicial systems, forensic technology, forensic psychology, or corrections and rehabilitation) from an accredited college or university; OR 

A Combination of Experience and Education: This will be calculated using your resume and official or unofficial transcripts submitted with your application. 

Note: If you have previous or current law enforcement or military law enforcement experience, you may qualify at the GL-9 and or GS-11 grade level. Please refer to the BPA GL-9 - 11 announcement.

Other Requirements

Citizenship: You must be a U.S. Citizen to apply for this position. 

Residency: You must have had primary U.S. residency (includes protectorates as declared under international law) for at least three of the last five years. 

Age Restriction: In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions. Candidates must be referred for selection to the Border Patrol Agent position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03. The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military)

Border Patrol Agent (BPA) – in the Federal Security and Public Safety Sector Experienced (GL-9 GS-11)

SAME MISSION, NEW DRIVE!

You love protecting your community and doing your part to keep our nation safe. But maybe you're looking for a change of scenery?

USBP is hiring immediately for full-time, career positions, where your prior law enforcement officer (LEO) experience may qualify you for higher-graded Border Patrol Agent (BPA) opportunities. Continue making a difference with the nation's premier federal agency charged with securing our borders and protecting our country.

Whether you gained this experience as part of a military police unit or as a member of a state or local law enforcement organization, you have an opportunity to work with highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission.

Check out the duties and responsibilities section below, along with the qualifications section to see if you are eligible. Now is the time to make your move, along with excellent base pay, location pay, exceptional benefits, and job stability, USBP is offering up to $60,000 in additional incentives to newly appointed Agents (see details below).

DON'T FORGET TO CHECK OUT THE INCENTIVES – SEE SALARY SECTION BELOW

IMPORTANT NOTICE: Duty assignments available at the time of offer may include the Southwest Border, including prioritized locations.

U.S. Border Patrol determines duty assignments at the time of offer based on operational needs, which may or may not align with candidates' first-choice preferences. Relocation may be required.

U.S. Customs and Border Protection (CBP) is hiring immediately for these full-time, career Law Enforcement Officer (LEO) opportunities.

Salary and Benefits:

Salary for newly appointed law enforcement Border Patrol Agents varies from:

Base Salary: GL-9/GS-11, $63,148 - $120,145 per year
Locality Pay: Varies by duty location.
Overtime Pay: Up to 25%

Duty location impacts pay rates; locality pay for federal law enforcement is higher in some locations than others. A fully trained BPA may be eligible for up to an additional 25% of base pay per the BPA Pay Reform Act of 2014. This is a career ladder position with a grade level progression from GL-9 to GS-11 to GS-12. You will be eligible for a promotion to the next higher grade level (without re-applying) once you successfully complete 52 weeks in the lower grade level.

All Border Patrol Agents may select from an array of federal employment benefits that include health and insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan that is similar to traditional and ROTH 401(k) offerings.

*Recruitment Incentive* Newly appointed Border Patrol Agents (as defined in 5 CFR 575.102) will be offered up to a $20,000 incentive. The first $10,000 will be paid upon successful completion of the Border Patrol Academy, with the remaining $10,000 awarded for accepting a prioritized location. Prioritized locations include Sierra Blanca, TX; Presidio, TX; Sanderson, TX; Comstock, TX; Lordsburg, NM; Freer, TX; Hebbronville, TX; Ajo, AZ.

*Retention Incentive* Newly appointed Border Patrol Agents may also qualify for up to $40,000 in additional incentives distributed over their first four years.

Duty Locations: You will be asked to select your preferred location for one of the following mission critical locations:

• Big Bend Sector Stations - *Presidio, Van Horn, *Sanderson, Alpine, *Sierra Blanca, Marfa
• Buffalo Sector Stations - Wellesley Island
• Del Rio Sector Stations - Del Rio, Brackettville, *Comstock, Eagle Pass North, Eagle Pass South, Carrizo Springs, Uvalde
• El Paso Sector Stations - Alamogordo, Clint, Deming, El Paso, Fort Hancock, Las Cruces, *Lordsburg, Santa Teresa, Ysleta
• El Centro Sector Stations - El Centro, Indio, Calexico
• Grand Forks Sector Stations - Pembina
• Havre Sector Stations - Havre, Malta, Plentywood, Scobey, Sweetgrass
• Houlton Sector Stations - Calais, Fort Fairfield, Jackman, Rangeley, Van Buren
• Laredo Sector Stations - Laredo South, Cotulla, *Hebbronville, Laredo West, *Freer, Laredo North, Zapata
• Rio Grande Valley Sector Stations - Rio Grande City, Fort Brown, McAllen, Brownsville, Falfurrias, Weslaco, Kingsville, Harlingen
• San Diego Sector Stations - Boulevard, Brownfield, Campo, Chula Vista, Imperial Beach, Murrieta, San Clemente
• Spokane Sector Stations - Colville, Curlew, Metaline Falls, Oroville
• Swanton Sector Stations - Beecher Falls, Burke, Champlain, Newport, Richford
• Tucson Sector Stations - *Ajo, Tucson, Nogales, Douglas, Brian A Terry, Sonoita, Casa Grande, Three Points Substation, Willcox
• Yuma Sector Stations - Blythe, Yuma, Wellton

Duties and Responsibilities:

As a BPA, you will be part of our 60,000+ workforce that strives to protect the American people by safeguarding our borders, deterring illicit activity, and enhancing the nation's economic prosperity. Being a BPA makes you a valuable member of the Federal Law Enforcement Officer (LEO) profession.

Typical assignments include:

• Detecting and questioning people suspected of violating immigration and customs laws and inspecting documents and possessions to determine citizenship or violations.
• Preventing and apprehending aliens and smugglers of aliens at or near the borders by maintaining surveillance from covert positions to include using infrared scopes during night operations.
• Interpreting and following tracks, marks, and other physical evidence of illegal entry of persons or contraband.
• Performing farm checks, building checks, traffic checks, city patrols, and transportation checks.
• Patrolling the international boundary and coastal waterways using a variety of government assets such as vehicles, horses, vessels, watercraft, off-road vehicles, ATVs, snowmobiles, and motorcycles for the accomplishment of the USBP Mission.

Qualifications:

GL-9: You qualify for the GL-9 grade level if you possess one (1) year of specialized experience, equivalent to at least the next lower grade level, performing duties such as:

• Performing physical searches of detained individuals, their vehicles, and their immediate surroundings for weapons, contraband, currency, and other evidence.
• Apprehending, physically restraining, or working with law enforcement officials to identify or apprehend violators of state, federal, or immigration laws.
• Proficient in the use of firearms, preparing investigative reports, serving court orders (e.g., warrants, subpoenas, etc.), and gathering evidence for criminal cases prosecuted through the court system.

If you have previous or current law enforcement or military law enforcement experience, you may qualify at the GS-11 grade level.

GS-11: You qualify for the GS-11 grade level if you possess one year of specialized experience equivalent to at least the next lower grade level, with the authority granted by the state or government to enforce laws, make arrests, and investigate crimes, performing primary duties in an official law enforcement capacity such as:

• Utilizing intelligence information to track illegal operations, criminal activity, threats to our nation, and/or contraband while serving as a state, federal, or military law enforcement official.
• Leading investigations of fraud, contraband, criminal activity, threats to our nation, and/or illegal operations to determine sources and patterns while serving as a state, federal, or military law enforcement official.
• Apprehending violators of state, federal, or immigration laws by utilizing various forms of complex technology that include surveillance, detection, situation awareness systems, and/or communications equipment.

The above experience will be applied in connection with the following: Make arrests and exercise sound judgment in the use of firearms; deal effectively with people in a courteous manner in connection with law enforcement matters; analyze information rapidly and make prompt decisions; or develop and maintain contact with a network of informants.

There are no education substitutions for the GL-9 or GS-11 grade-level Border Patrol Agent opportunities.

Other Requirements:

Citizenship: You must be a U.S. Citizen to apply for this position.

Residency: You must have had primary U.S. residency (including protectorates as declared under international law) for at least three of the last five years.

Age Restriction: In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions. Candidates must be referred for selection to the Border Patrol Agent position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03. The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d).

Veterans' Preference: You may also be eligible for an excepted service Veterans' Recruitment Appointment (VRA). The age restriction does not apply if you are Veterans' Preference eligible.

Formal Training: After you are hired, you will be detailed to the U.S. Border Patrol Academy in Artesia, New Mexico, for approximately six (6) months of intensive instruction in immigration and nationality laws, law enforcement, and USBP-specific operations, driver training, physical techniques, firearms, and other courses. Border Patrol work requires the ability to speak and read Spanish, as well as English. Border Patrol Agents will be provided training to become proficient in the Spanish language at the Academy.

How to Apply:

Click the Apply button on this site. You will be linked to the CBP Talent Network registration page. For Position of Interest, select Border Patrol Agent, and then complete the pre-screening questions.

You'll then receive a link(s) to the BPA Job Opening Announcements (JOAs) on USAJOBS, the federal government's official employment site, to complete your application. Be certain to review ALL details of the job opportunity announcement and follow all instructions in the application process, including items (resume, transcripts, etc.) to submit. You will be evaluated based on your resume, supporting documents, and the BPA Entrance Exam.

If you have questions about the application process, contact a recruiter through the U.S. Border Patrol page: /s/usbp.

NOTE: As a subscriber to the CBP Talent Network, you'll receive monthly emails with information about webinars, career expos, and future opportunities with CBP.