Information Technology Jobs in Bolingbrook, IL

You can't buy product if it's not on the floor, right?! As a part-time stock brand ambassador, you're an expert at keeping product moving from the stockroom to the salesfloor through shipment processing, replenishment, markdowns, and merchandising. You've got a passion for AEO brand standards, an eye for merchandising, and a keen attention to detail. Even though the stockroom is #yourplace, you're able to flex your skills to support your team and guests on the salesfloor as needed. Most importantly, you represent AEO values and you bring your real self to work every day!

Your responsibilities include:

• You've got a passion for brand standards: You're a go-getter when it comes to keeping product moving and you do so through effective and timely shipment processing, replenishment, markdowns, and merchandising.
• The stockroom is your home base and you #ownit! You're a master at keeping the stockroom running efficiently and productively by ensuring merchandise, visual props, marketing, and fixtures stay organized.
• You're innovative: Whenever you see a merchandising opportunity, you inform store leadership, make a game plan, and take action to correct it.
• You know that teamwork makes the dream work: You're always prepared to step in and help fellow team members complete non stock-related tasks or assist with guests.
• Integrity is your middle name: Safety standards are a priority to you, both in the stockroom and on the salesfloor. You follow asset protection standards and always adhere to AEO's policies and procedures.

You'd be great for this role if:

• You love AE and Aerie products!
• You love organization and have attention to detail; priority-setting and time management are your strong suits.
• You have flexible availability- you're there to get product moving early in the morning, late in the evening, and on the weekends.
• You've worked in a stock-related role previously - #practicemakesperfect.

Our associates love AEO because:

• They work with real people - there's nothing like your #AEOFamily.
• They're given opportunities for development, the chance to learn new skills, and are offered great potential for career advancement.
• They receive 40% off product at both AE & Aerie year-round (plus additional seasonal discounts with new floorsets!).
• They participate in store contests for the chance to win free merchandise and other exclusive prizes.

Aerie is a fast-growing lifestyle brand offering intimates, apparel, activewear, and swim collections. With the #AerieREAL movement, we celebrate our community by advocating for body positivity and the empowerment of all women. As part of our real good promise, we create swimsuits, bras, and underwear with materials made from recycled polyester, recycled nylon fabric, or sustainably sourced cotton.

AEO is an equal opportunity employer and is committed to complying with all federal, state, and local equal employment opportunity (\"EEO\") laws. AEO prohibits discrimination against associates and applicants for employment because of the individual's race or color, religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, disability, gender identity or expression, marital or partnership status, domestic violence or stalking victim status, genetic information or predisposing genetic characteristics, military or veteran status, or any other characteristic protected by law. This applies to all AEO activities, including, but not limited to, recruitment, hiring, compensation, assignment, training, promotion, performance evaluation, discipline, and discharge. AEO also provides reasonable accommodation of religion and disability in accordance with applicable law.

For brand ambassador and stock positions, hiring will be based on need, however, applications are accepted on an ongoing basis. For all other store jobs, applications will be accepted until the apply before date (if applicable), but may be extended based on applicant volume.

Pay/benefits information:

• Actual starting pay is determined by various factors, including but not limited to relevant experience and location.
• Subject to eligibility requirements, associates may be eligible to receive paid sick leave and AEO may provide real rewards at its discretion.
• Paid time off, paid sick leave, and holiday pay vary by job level and type, job location, employment classification (part-time or full-time / exempt or non-exempt), and years of service. For additional information, please click HERE.

Job info:

• Job identification: 22671
• Job category: Stores
• Posting date: 01/02/2026, 07:17 PM
• Locations: aerie Washington Place - 03851
• Job schedule: Part time
• Job shift: Variable
• Anticipated pay range for all posted locations: $15.00 up to $16.50

Pharmacann Inc., one of the nation's leading cannabis companies, is changing the way people view cannabis. Be a part of the team shaping the future of this booming industry, where our people, our reputation and our standards matter. With a strong foundation and dynamic growth plan, opportunities to join our team abound in this fast-paced environment. Are you ready to join the movement?

We're grounded and growing. Based in Chicago, Pharmacann Inc. operates dispensaries and production facilities across multiple states including New York, Illinois, Massachusetts, Maryland, Ohio and Pennsylvania with licensing secured in the Midwest and on the east coast. For more information about our company, please visit .

The Cannabis Sales Consultant (CSC) is responsible for creating a world-class customer experience for all customers. The CSC will promote a positive, customer service-oriented, and compliant work environment. This position is accountable for executing initiatives that achieve all hospitality goals at the retail PharmaCann location.

The CSC is responsible for compliance with all policy and procedures and all other operational objectives of the business, as well as executing visual standards and presentation needs to customer requirements, product performance, along with sales and marketing objectives. The CSC must be passionate about their role and have a strong willingness to help people become educated about cannabis.

Duties and responsibilities or (Essential Functions)

• Meet & exceed personal sales volume and KPI goals.
• Assist in building a great company and business that disrupts the traditional retail model and embrace change.
• Add value to the team by being an authentic and confident self-leader who strives to execute our world-class hospitality program.
• Drive repeat business through strong local networking and customer data capture, patient confidence inspiration, and building of patient loyalty.
• Maintain up to date knowledge on products and industry knowledge, including cannabis laws and regulation.
• Proactively answer customer questions and ensure knowledge of products and usage.
• Execute high customer experience standards, to include a world-class culture and industry-leading customer engagement through strong sales techniques and product knowledge.
• Accountable for accurately utilizing PharmaCann's Point of Sale system.
• Execute customer transactions with high attention to detail and ensure accuracy in register transactions.
• Execute PharmaCann's dispensary protocols including safety protocols.
• Complies with all security, safety, and legal requirements.
• Must be able to accommodate flexible scheduling expectations including weekend, evening, and holiday schedules.
• Maintain a clean and organized point of sale area.
• This role is required to assist and/or perform other duties as assigned, as well as in other functions of the operation, including but not limited to: call center, inventory, outreach, security, delivery acceptance, delivery, and visual merchandising.
• Dependent upon the state and/or location, this position may be required to hold a current driver's license and maintain a good driving record.
• Projects a positive image of the organization to employees, customers, industry, and community.
• Embodies the culture, values, and tenets of PharmaCann and full support of our purpose, goal, and key objectives.

• Minimum 21 years of age (or as required by state regulations)
• A minimum of a High School diploma is required.
• Minimum 2 years' experience with customer service in a fast-paced retail environment
• Strong analytical skills to assess data, facts, and figures
• Intermediate-level math skills
• Proven expertise and experience to accurately manage a register
• Exceptional customer service skills
• Strong attention to detail and ability to solve and resolve problems in a calm, professional, and courteous manner.
• Strong computer-based skills
• Dynamic interpersonal and communication skills
• Business-minded personality
• A highly self-motivated and ethical individual
• Valid driver's license and ability to successfully pass a Motor Vehicle Record background check (state specific)

Working conditions

• This job operates in a professional retail store environment.
• This role routinely uses standard office equipment such as computers, phones, and photocopiers.
• This position requires weekends, nights, overtime as needed, holidays, and flexible work availability.
• May require minimal travel.
• May be required to work outdoors and/or during inclement weather.

Physical requirements

While performing the duties of this job, the employee is regularly required to read, speak, and listen. This employee is frequently required to stand for long periods of time, walk constantly, use hands or feet, reach with hands and arms. This employee is required to use a phone and may be required to lift up to 50 pounds.

Direct reports

N/A

All your information will be kept confidential according to EEO guidelines.

PharmaCann, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age disability or genetics. We value diversity, military service, and law enforcement experience. Compensation is competitive and will be commensurate with experience. Benefits are available.

About Covista


Covista is America's largest healthcare educator, serving more than 97,000 students and supported by a community of 385,000 alumni across five accredited institutions. Through personalized, tech-enabled education powered by 10,000 faculty and colleagues, Covista expands access to healthcare careers and addresses the U.S. healthcare workforce shortage at scale. Covista is the parent company of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University.

Our colleagues come from a wide range of backgrounds, business, academia, healthcare, government and nonprofits, and are part of a culture where doing exceptional work and making a meaningful difference for students and society aren't separate goals—they're one and the same. This means creating an environment where colleagues can develop new skills, build careers that match their ambitions and see the tangible impact of their work on healthcare education and workforce development. Colleagues who deliver results and embrace new tools to work smarter are valued for their contributions. But what makes working at Covista distinctive is our impact. Our faculty and colleagues don't just support healthcare education—they shape it. This isn't abstract purpose work. It's solving real problems for real people in real communities while advancing careers.

We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.

For more information, visit and follow us on LinkedIn, Instagram and YouTube.

Reporting directly to the Manager of Student Accounts in a fast paced and goal-oriented contact center environment, this role is responsible for assisting in student success through proactive and accurate account assessment and student assistance on past due balances for inactive students. This position manages a portfolio of multiple institutions under Financial Account Management. Colleague participates in servicing out of school student accounts, negotiating mutually acceptable payment plans and performing delinquency management on an assigned portfolio of accounts. Ensures that all students have the appropriate guidance to make informed financial decisions to resolve outstanding balances on their account and provides accurate information for students looking to resume. Ensures team members are identifying trends and providing a thorough, holistic customer experience to internal and external customers. Works closely with academic partners and other departments to research and resolve any student issues. This colleague is charged with being a role model for the organization Covista values and fosters a culture of CARE consistent with organization's mission, vision, and purpose.

Responsibilities

• Manage a portfolio of assigned student accounts, some of which may be complicated or unique, to ensure payment is received; this may include research, validating data and postings in student ledgers, and/or working with other departments to ensure accuracy of accounts following account(s) through resolution.

• Collect payments on open receivable balances in a timely manner; this includes making outbound phone calls and taking inbound calls as well as responding to emails and Salesforce cases timely.

• Negotiate mutually acceptable payment plans with students in accordance to policy.

• Accountable to reduce delinquency for all assigned accounts to reduce bad debt.

• Deliver on expected department goals and activity metrics.

• Establish and maintain an effective, collaborative and cooperative working relationships with stakeholders, other departments and functional areas to deliver optimal results.

• Provide exceptional customer care to students and colleagues by accepting ownership of issues and questions by completing research, identifying solutions and bringing matters to a satisfactory resolution.

• Function as the point of contact for escalated student issues. Expected to research, identify solutions and bring accounts to a satisfactory resolution with students.

• Ensures compliance with all SOX controls, quality assurance, regulations and internal policies and procedures.

• Demonstrates and communicates current, detailed and accuracy of University withdrawal policies including the understanding of postings in ledgers for Title IV, Grants, Military/Veteran’s Affairs, and international and domestic procedure and policies to prospective return students, and non-returning students. Communicates these policies and procedures in a manner that displays deep understanding of the rationale and the value of the policy or procedure to the student.

• Identifies solutions for continuous improvement to existing processes and actively participates in UAT and the roll-out and execution of process changes.

• Attends team meetings, meetings with stakeholders and contributes to organizational committees.

• Performs other duties as assigned

• Complies with all policies and standards
  
  

• High School Diploma Required or Bachelor's Degree Some college preferred.
• 1+ year experience in consumer collections Required.
• Knowledgeable in collections regulations, laws and associated processing procedures, required.
• Excellent, customer service, organizational, critical thinking, communication, and time management skills.
• Effective inter/intra-departmental verbal and written communication skills.
• Ability to work independently as well as function as part of a team.
• Computer skills in Microsoft Office products, student accounts systems and internet applications.
  
  

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $17.00 and $23.00. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Covista offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• 15 Days of Paid Vacation Days each Calendar Year
• 12 Paid Holidays + 2 floating holidays
  
  For more information related to our benefits please visit:
  
  

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation

Financial Highlights – Enjoy an Immediate Pay Raise and Professional Growth!

$10k Fast Start Bonus Per Month for 12 months, $120k First Year, requires one new commercial account with at least 250 employees, every two weeks.

$2,500 First Week Training Pay for the first five training days.

$500 per virtual appointment bonus with food with no bonus limit.

Up to $1500 per week for meeting minimum call and one qualified onsite appointment.

200% of the profit margin for the first 90 days of orders shipped.

40% to 59% of the profit margin after 90 days

Up to $10k new client account credits

Up to $5k new account donation credits

Up to $400 of gift cards for business building activities

GHA Technologies, Inc. has become the #1 Employee-Owned Value-Added Reseller in America. Past rewards have included #1 Microsoft Western Region VAR, #1 fastest growing company in Arizona, #69 on the CRN Solution Provider 500, #15 2018 CRN Fast Growth 150 List.

We sell the latest AI technologies from Nvidia, Dell, HP, Microsoft, Google, Cisco, Lenovo, Apple, VMWare, Adobe, APC, IBM, Nutanix, EMC, Pure Storage, Samsung, Intel, Eaton, and all the hottest AI and Green Data Center, Virtualization, Energy Conservation, Cloud, Storage, Security, Wireless, SD Wan, Video, Identification, and Power Technologies! We also specialize in mission critical product procurement and integration services for some of the largest Corporate, Government, and Education clients in America! Our client base is a who's who of corporate America!

GHA employee owners will receive stock shares every year on top of our industry’s leading commissions, bonuses, and promotional offerings!

Mission critical, online, vast E Commerce distribution network coast-to-coast warehouse locations support just-in-time delivery.

Super convenient, orders placed by 9:00 p.m. EST (8:00 p.m. CST) can be received the next morning for in-stock items.

Secure, 24-hour access to your own personal portal customized with special pricing on more than 2 million top selling products from 3,500 manufacturers in the USA and across the globe.

We are currently HIRING experienced Sales Professionals nationwide with a minimum of three years direct technology sales experience.

We offer a highly lucrative earnings and benefits package with top salespeople earning between $96,000 to $2,000,000 annually. W-2 Employment, Medical, Dental, and HSA Benefits, 401K Retirement Plan, and GHA company stock ownership (ESOP) plan.

Please email your resume to and schedule a strictly confidential interview.

Visit us at:

Position: Marketing Coordinator (Junior–Mid Level)

Status: Full-time

Location: Westmont, IL

Type: Remote / Hybrid

We are seeking a motivated and detail-oriented Marketing Coordinator to support rSTAR’s marketing initiatives within the technology consulting space. This role is well-suited for an early to mid-career marketing professional who is eager to grow their skills across demand generation, sales enablement, digital marketing, and brand execution.

The Marketing Coordinator will work closely with Sales, Consulting, and Leadership teams to help execute marketing campaigns, maintain brand consistency, track performance, and support lead generation efforts. This is a hands-on role focused on coordination, execution, and continuous improvement rather than full ownership of marketing strategy. JD-Marketing Coordinator

Key Responsibilities

Marketing Campaign Execution & Coordination

• Support the execution of marketing campaigns across digital, social, web, events, and email channels.
• Assist in developing and coordinating marketing plans that may include:
• Events and webinars
• Social media and digital advertising
• Website content and updates
• Marketing collateral (brochures, datasheets, infographics, presentations)
• Help ensure consistency of messaging, brand standards, and visual identity across all materials.

Sales Enablement & Demand Generation Support

• Coordinate closely with Sales and Client Engagement teams to support lead and demand generation efforts.
• Assist with Account-Based Marketing (ABM) initiatives and targeted campaigns.
• Track inbound leads and campaign responses to help optimize marketing activities.
• Support the preparation of sales enablement materials and presentations.

Content & Digital Marketing Support

• Contribute to content creation and coordination, including blogs, social posts, web updates, and campaign assets.
• Support website content management to ensure information is current, accessible, and aligned with brand standards.
• Assist with basic SEO tracking, analytics, and content performance monitoring.
• Help manage and schedule social media posts and engage with followers as appropriate.

Marketing Operations & Reporting

• Maintain accurate data in Salesforce and/or HubSpot, including lead tracking and list segmentation.
• Assist with dashboards, reports, and basic campaign performance tracking.
• Help track KPIs, metrics, and campaign ROI.
• Support quarterly campaign planning and budget tracking as needed.

Event & Internal Marketing Support

• Assist with planning and coordinating internal and external marketing events.
• Support event promotion, social media coverage, and post-event follow-up.
• Help capture and organize photos and content for marketing use.

Required Qualifications

• 2–4 years of experience in marketing, communications, or a related coordination role
• Bachelor’s degree in marketing, communications, business, or a related field (or equivalent experience)
• Exposure to B2B marketing, professional services, or technology environments preferred
• Familiarity with digital marketing tools such as:
• CRM platforms (Salesforce and/or HubSpot preferred)
• Google Analytics or similar tools
• Content management systems
• Strong written and verbal communication skills
• Highly organized with strong attention to detail and follow-through
• Comfortable working on multiple projects simultaneously in a fast-paced environment
• Basic graphic design or content editing skills are a plus

Why Join rSTAR

• Opportunity to grow your marketing career within a technology consulting firm
• Hands-on exposure to B2B marketing, sales enablement, and demand generation
• Collaborative environment with mentorship and learning opportunities
• Clear path for growth into senior marketing, demand generation, or marketing operations roles

Job Title : GIS Specialist (Hybrid/Exp in utilities/oil/gas/power Industry preferred)

Job Description :

Seeking a GIS Analyst that will develop an understanding of current data state, workflows and processes and develop solutions for integrations, transformations, and deliverables.

This will include GIS data analysis, data mining, technical support, and database maintenance to meet internal and external customer requirements.

• Requires demonstrated ability to solve complex problems and recommend the best track for data development and processing.
• Project work will involve process improvement, quality control, data creation from spatial and tabular sources, conversion, migration, and maintenance.
• Bachelor's degree in geography (GIS), engineering, computer science, or related field and 3+ years experience in industry standard GIS.
• GIS certificate and 3 years of related work experience in lieu of a degree in related discipline
• 1+ years in a utility or pipeline GIS

Job Responsibilities:

• Proficiency with linear referencing techniques and concepts is highly recommended
• Knowledge of the Utility and Pipeline Data model (UPDM) is highly recommended.
• Technical project tasks, including database design, advanced GIS analysis and modeling
• Performs data mining activities to meet customer requirements/specifications
• Provides specialized queries, maps and reports to meet customer requirements/specifications
• Performs application testing and documentation of defects
• Interfaces with users; documents requested/needed changes
• Identifies new GIS technologies/processes/applications to improve inter-/intra- departmental functions
• Creates and maintains existing automated processes using Model Builder/Python scripting or other tools
• Processes, prepares and converts data to enter into GIS from a variety of data formats •
• Analyzes current business processes and recommends best practice solutions • Perform QA/QC on version data that pushes to the production environment Knowledge, Skills & Abilities
• Esri ArcGIS Pro – advanced proficiency
• Esri ArcGIS 10.2x – advanced proficiency
• Linear referencing - advanced proficiency
• MS Office suite (Access, Excel, Word, PowerPoint, Visio) – advanced proficiency
• FME by Safe Software – intermediate proficiency
• Esri ArcGIS Enterprise – intermediate proficiency
• Utility Network – intermediate proficiency
• Model Builder – intermediate proficiency
• Python – intermediate proficiency
• SQL RDBMS – intermediate proficiency
• AutoCAD/CADD – basic proficiency
• Visual Basic/VBA – basic proficiency
• SharePoint – basic proficiency
• Excellent verbal and written communication skills
• Excellent geoprocessing and spatial analysis skills
• Strong requirements review, analytical, and problem solving skills
• Application testing script development and performance of testing
• Ability to quickly learn and apply new technologies
• Ability to function independently and as a team member
• Ability to handle multiple assignments and changing priorities •
• Ability to work effectively with limited direct supervision Travel (Up to...): 5%

Are you an accomplished L&D professional in the Chicagoland area? Are you passionate about developing people and talent across a global organization? Do you thrive in a cross-functional environment that prides itself on accountability and integrity? If so, you have found the right place!

Flexco, a global manufacturer of conveyor system solutions, is seeking a Learning and Development Specialist to work out of our Downers Grove location. This opportunity will project manage our “Leading Others” and “Leading Ahead” programs, while contributing to training and professional development initiates, around the globe.

This is your opportunity to work in an environment where employees truly believe in the products they produce and the culture is focused on putting people first, working better together, being customer centered, focusing on forward thinking and always committed to excellence.

Flexco has consistently been named on the list of "101 Best & Brightest Companies to Work For" by the National Association of Business Resources and is constantly recognized as a top charitable contributor in the area.

Learning & Development Specialist

Location: Downers Grove

Department: Training and Development

Purpose: The purpose of this role is to design, deliver, and continuously improve employee development initiatives, including onboarding, skills training, leadership development, compliance education, and growth plans for key roles. This position ensures all development programs align with and reinforce the organization’s culture and values, supporting employees at every level in achieving their full potential.

What you will need:

• Bachelor’s degree in business, HR, Organizational Development, or related field
• Minimum 5 years of experience in Learning & Development or Talent Development
• Proven experience managing leadership development programs, skills programs, onboarding and compliance training in a global environment
• Strong facilitation and communication skills for virtual and in-person environments
• Proficiency with L&D technologies: LMS, virtual platforms (Microsoft Teams), eLearning tools, survey systems, and analytics
• Experience using AI tools to enhance learning design and delivery
• Ability to analyze learning data and translate insights into action
• Excellent organizational and stakeholder management skills
• Preferred: Experience in manufacturing or industrial environment
• Ability to travel up to 20% domestic travel
• Ability to analyze learning needs, interpret data, and recommend solutions aligned with business priorities.
• Comfort with change and proactivity in leveraging new technologies (including AI) to enhance learning experiences.
• Competency in LMS administration, eLearning authoring tools (Articulate 360, Adobe Captivate), and virtual platforms (Microsoft Teams).

What you will be doing:

• Leading leadership Development Journeys: Manage Flexco’s leadership programs - including scheduling, communications, development, delivery, facilitation support, stakeholder feedback, analytics, and continuous improvement.
• Supporting ongoing leadership development: Support learners’ post-program to continue leadership development in dynamic and innovative ways.
• Driving compliance readiness: Coordinate and deliver annual compliance training programs to ensure regulatory alignment and audit success.
• Designing engaging learning experiences: Create blended learning solutions—eLearning, webinars, simulations, and experiential activities—that strengthen skills and embed Flexco values.
• Collaborating with HR: Work with HR on structured onboarding experiences to help new employees start smart.
• Driving employee learning engagement: Market and promote learning opportunities to a global workforce to drive access to learning experiences.
• Measuring what Matters: Track participation, completion rates, and learner feedback using analytics tools to uncover insights and drive program improvements.
• Facilitating high-Impact Sessions: Deliver or support virtual and in-person workshops that keep learners engaged and focused on practical application.

Flexco is an equal-opportunity employer offering a generous compensation and benefits package including:

• Medical (including Rx), dental, vision on the first day of employment
• 401(k) with matching funds
• 12 paid holidays per year
• Up to 15 vacation days and 5 personal days
• Tuition reimbursement/educational assistance
• Life insurance, disability insurance, vacation, and more

Learning and Development Specialists at Flexco can expect a starting annual compensation of between $90,000.00 and $113,000.00, or more, depending on skills, education and experience.

IT Operations Specialist

Reports to: Director of Technology

Role Overview

The IT Operations Specialist supports day-to-day technology operations across corporate offices and jobsites. This role serves as the primary point of contact for end-user support and works closely with the Director of Technology to strengthen and mature the company’s internal IT operations capability.

This position is ideal for a hands-on technical professional who enjoys problem-solving, working directly with users, and contributing to a structured and evolving IT environment.

Key Responsibilities

• Provide L1/L2 support for Windows 10/11 environments
• Troubleshoot Microsoft 365, Procore, Viewpoint, and related SaaS platforms
• Resolve login, MFA, and access-related issues
• Perform onboarding and offboarding (AD, M365 licensing, device configuration)
• Configure and deploy laptops, tablets, and mobile devices
• Troubleshoot basic networking issues (IP, DHCP, DNS)
• Coordinate with the MSP for escalations when required
• Maintain accurate ticket documentation and follow structured processes
• Identify recurring issues and suggest improvements
• Take ownership of assigned tickets through resolution or proper escalation

Qualifications

• 3–5 years of hands-on IT support experience (corporate or multi-site preferred)
• Strong Windows 10/11 troubleshooting skills and Microsoft 365 proficiency
• Hands-on experience managing users and groups in Active Directory (on-prem or hybrid preferred)
• Experience with Microsoft 365 in hybrid environments
• Working knowledge of networking fundamentals (IP addressing, DNS, DHCP, VLAN basics)
• Experience with ticketing systems
• Device provisioning experience
• Relevant certifications are a plus, demonstrated hands-on experience is highly valued.

Professional Skills

• Strong communication skills (technical to non-technical)
• Structured and methodical troubleshooting approach
• Process-driven and organized
• High accountability and ownership mindset
• Comfortable working in a hybrid internal + MSP support model
• Demonstrates responsiveness and reliability in hybrid work environments

Work Model

Primarily on-site role supporting multiple offices and jobsites.

On-site presence aligned with operational needs

• 1–2 remote days per week depending on workload and projects
• Full-time, Monday–Friday
• 7:00 AM on-site start time
• Occasional after-hours availability when scheduled in advance