Information Technology Jobs in Bloomfield Mi Remote

365 Retail Markets is the most trusted global provider of unattended retail technology, delivering conveniently smart self-service solutions since 2008. The company’s all-in-one platform powers retail spaces across food service, global retail, and hospitality with a comprehensive suite of frictionless smart stores, micro markets, vending, catering, and dining point-of-sale options. These technologies can be found worldwide in corporate offices, manufacturing and distribution facilities, educational campuses, hotels, and beyond.

As a nine-time honoree on the Inc. 5000 list of fastest-growing companies in the United States, and with a continually expanding global presence, 365 Retail Markets is committed to growth, innovation, and providing superior, integrated technology that meets the evolving needs of its customers and consumers.

This position is as a member of the Product Department for 365 UMS Warehouse Automation, a 365 Retail Markets company, and reports to the Director of Product. 365 UMS Warehouse Automation specializes in warehouse automation and logistics software solutions, including order picking systems, inventory management, and fulfillment optimization.

The Product Manager will lead day-to-day operations of a component of LightSpeed's product and service portfolio. Among other responsibilities as defined below, the Product Manager's responsibilities include, but are not limited to, supporting the strategic planning for the product/service, providing oversight to all key performance indicators (KPIs) for the product/service as a business, and will work as the liaison between the Technology team and assigned business area(s). He or she should maintain a familiarity with current business issues, objectives, and strategies of the assigned area.

Responsibilities

• Lead the design, development, and deployment of change to existing product and new product or services as assigned, including detailed governance of and engagement in activities in the design-to-deploy process as needed
• Assess marketing opportunities within warehouse operations and logistics sectors, identify target markets and methods to gain access into those markets, develop ways and means of enhancing the value of existing products, promote new product development, and capture new projects
• Contribute to the innovation and product improvement life cycle, including owning the business case and the subsequent launch of product improvements
• Act as a liaison to the Sales and Marketing teams and provide product knowledge support
• Lead industry event planning initiatives that position 365 UMS Warehouse Automation as a leader in warehouse automation and logistics innovation with respect to assigned product/services
• Manage and communicate sales information and product changes both internally and externally
• Communicate expectations and provide necessary materials and training to Support team resources managing post-sales customer service
• Oversee execution of mid-office operations, design appropriate KPIs, and manage the business according to approved KPIs
• Regularly perform pricing and competitive analysis by customer channel and recommend strategies to improve market position, improve quality or reduce costs
• Establish and maintain relationships with business partners to help facilitate business execution
• Other duties as assigned by the Director of Product or Leadership

Requirements

• Bachelor's degree (B.A.) in Business, Supply Chain Management, or a related area and a minimum of 5-6 years of related experience and/or training; Master's degree (M.A.) preferred
• Experience with warehouse management systems (WMS), logistics software, or supply chain technology solutions is highly preferred
• Strong background in software life cycles and SaaS product development
• Experience working with warehouse operations, order fulfillment systems, or inventory management software is a significant advantage
• Candidates with innovative approaches from industries outside vending and unattended retail are strongly encouraged to apply; industry experience is not required
• Strong research and analysis skills
• Excellent organizational skills and the ability to manage competing priorities
• Self-managed, self-starter able to work in rapidly changing environment, with the ability to deal effectively with ambiguity, learn new tasks independently, make decisions, and take action
• Able to interface and maintain effective relationships with all departments, business partners, and employees in a team-oriented environment with a customer-service orientation
• Adaptive style that supports and promotes collaboration, teamwork, and innovation, and an ability to act and react swiftly to continuous change
• Thinks critically about existing processes and opportunities, generates bold, creative ideas, and exhibits problem solving, process improvement, analysis, and quick decision making

Job Title:- Warehouse Supervisor

Duration:- 12- Months- position (May go Longer)

Location:- Pontiac, Michigan

Shift:-

Available to work either first or second shift hours plus any daily or weekend overtime. 1st shift 6:00am-2:00pm 2nd shift 3:00pm-11:00pm daily overtime 1-2 hours some Saturdays or Sunday's normal shift times.

Job Responsibilities:

The main function of a warehouse supervisor is to oversee warehouse employees in order to meet business objectives for assigned departments regarding safety, quality productivity, responsiveness, and more.

Job Responsibilities:

• Counsel and support hourly employees with needs/concerns as required.

• Address performance behaviors by commending those that are positives and discouraging those that are negative.

• Uses Quality Network problem solving process to address opportunities within area and engage work force for ideas.

• Apply Workplace Organization (WPO) process to improve layouts and efficiency.

• Perform daily Timekeeping System (TKS) updating to ensure accurate processing of payroll data.

• Use A-3 reporting format to document problem solving activities and observe local A-3 guidelines.

• Conduct daily meetings to communicate business performance and have two-way discussions with employees.

• Perform and document weekly safety observation tours of departments.

• Plan daily workloads in advance.

• Support colleagues to optimize shift performance.

• Observe contractual requirements (National and Local).

• Enforce Shop Rules.

• Perform daily SOP audit checks.

• Advance skills through Individual Development Plan (IDP) process.

• Keep General Supervisor Shop Committee apprised of all pending activities.

Skills:

• Knowledge of manufacturing processes and procedures.

• Knowledge of basic math.

• Strong written and verbal communications skills.

• Understand of basic technology of area where assigned.

• Knowledge of scheduling and other management systems.

• Relatively high level of analytical ability where problems are complex.

• Strong interpersonal skills to work effectively with others, motivate employees and elicit work output.

• Knowledge of quality control procedures.

Education/Experience:

• High school graduate with at least 1-2 years of technical or business school training.

• Training in skilled trades area or equivalent technical training.

• 10+ years of experience required.

Preferred Work Schedule:- Available to work either first or second shift hours plus any daily or weekend overtime. 1st shift 6:00am-2:00pm 2nd shift 3:00pm-11:00pm daily overtime 1-2 hours some Saturdays or Sunday's normal shift times.

We are seeking a Manager-level Subject Matter Expert (SME) in Export Control to play a critical role for one prestigious client. This is a high-impact opportunity to partner cross-functionally across regions and help ensure regulatory excellence in a complex, fast-moving environment.

Basic Qualifications:

• 8+ years of experience in Export Controls, with strong expertise in U.S. regulations (ITAR & EAR)
• Degree in Law or an Associate degree with relevant export control experience
• Proven ability to influence stakeholders and drive alignment across functions
• Strong analytical mindset with excellent problem-solving and decision-making capabilities
• Experience with internal audits and compliance assessments
• Travel requirements: 10–20%

Preferred Qualifications:

• Familiarity with EU and UN sanctions/export control frameworks
• Experience in the automotive industry, particularly in software/technology export compliance
• Strong organizational and prioritization skills

Job Title: Part-Time Office Administrator

Location: Southfield, MI (In-Office)

Schedule: Part-Time (15-20 hours per week, weekdays)

Reports To: Office Manager / Operations Director/ HR Manager

Position Summary

We are seeking a reliable and detail-oriented Part-Time Office Administrator to support daily administrative operations at our Southfield, MI office. This role is fully in-office and ideal for someone who is organized, personable, and comfortable managing multiple tasks in a professional environment.

Ideal Schedule: – Starting with 2-3 days a week with flexible hours

Key Responsibilities

• Receive, scan, and electronically file all incoming mail from government agencies; upload documents to Microsoft Teams shared folders and forward time-sensitive items to the appropriate reviewer.
• Scan and maintain organized digital records of employee expense receipts and general office expenses.
• Process vendor invoices by scanning and saving electronic copies; upload and attach invoices accurately within QuickBooks.
• Download invoices from vendor portals, maintain electronic records, and ensure proper attachment and documentation in QuickBooks.
• Create and maintain Excel spreadsheets to track vendor accounts and monitor monthly expenses.
• Coordinate shipping of laptops and company documents to team members; manage and track the return of equipment from separated employees.
• Assist with new employee laptop setup in collaboration with IT support.
• Support planning and administrative coordination for company-wide team trips and events throughout the year.
• Provide general administrative support to the management team as needed.
• Prepare and send documents for electronic signature using Adobe Acrobat/Adobe Sign.
• Monitor and follow up on office maintenance issues, coordinating with management to ensure timely resolution.

Qualifications

• High school diploma required; associate degree preferred
• 2+ years of administrative or office support experience
• Proficiency in Microsoft Office (Word, Excel, Outlook) and general office technology
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• Ability to manage time effectively and work independently
• Professional demeanor and customer-service mindset

Compensation & Benefits

• Competitive hourly rate (based on experience)
• Flexible weekday schedule
• Supportive and professional work environment
• Opportunity for growth within the organization

RediMinds, Inc. is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants and prohibit discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.

Join Our Team as a Website Tester at Little Wheel

Little Wheel is a gambling technology company focused on researching and building products that put players first. We are currently hiring Website Testers across Michigan, New Jersey, Pennsylvania, and West Virginia.

This is a great opportunity to earn extra income on a flexible schedule while helping us test online casinos. No prior experience is required, and all training is provided.

This is a short-term contract, with opportunities for ongoing work for high performers.

Role Overview

As a Website Tester, you will:

• Participate in user experience testing on various online casino platforms.
• Follow step-by-step instructions to complete assigned tasks.
• Record feedback and report bugs or usability issues.
• Provide detailed insights into your testing experience.
• Complete all testing assignments within set timelines.

Requirements

To be eligible, you must:

• Be at least 21 years old.
• Reside in one of the following states: Michigan, New Jersey, Pennsylvania, or West Virginia.
• Own a laptop or desktop computer.
• Be able to complete a short, paid online training and onboarding process.

No previous testing or gambling experience is needed. You will not be gambling with your own money, and there are no fees or out-of-pocket costs. All the interactions/game-play would be for testing purposes.

Compensation and Benefits

• Guaranteed earnings of at least $1,000 for approximately 20 hours of testing.
• Minimum of $25/hour, with higher pay for faster testers.
• $100 bonus upon completing the onboarding program.
• Flexible schedule – choose when you want to work.
• Work from home – test websites from the comfort of your own space.
• Fast payments – get paid after each of the 4 testing stages.
• Excellent support – coordinators available daily from 6 AM to 11 PM ET.

What Our Testers Say

"Great side gig for some extra cash. The team is very communicative and will answer any questions/concerns!" – Maria, Trustpilot (2021)

"Tasks are clearly explained with step-by-step instructions. You can work when it's convenient. Support is very helpful and responsive." – Anonymous, Glassdoor (2025)

Read more reviews on Glassdoor, Trustpilot, and Google.

Equal Opportunity Statement

Little Wheel LLC is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment for all applicants and employees, regardless of race, religion, color, national origin, gender identity, sexual orientation, age, disability, or veteran status. We celebrate diversity and strive to create a workplace where everyone feels valued.

Company Info

Website: Address: Little Wheel LLC, 250 Pehle Ave, Suite 200, Saddle Brook, NJ 07663 Phone: (833) 313-7490

Sr. Financial Systems Analyst

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Sr. Financial Systems Analyst on our Finance team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.

As a Sr. Financial Systems Analyst, you will provide administrative
and functional maintenance and support for AMA's financial applications,
including Infor/Lawson, Oracle EPM (Hyperion), Blackline, Ironclad, Concur, and
other Finance-led systems. Focus on business process management, system
utilization, and ensuring data integrity across Finance. Liaise
with internal customers, functional areas and IT resources as well as external
vendors including hosting and SaaS providers.

RESPONSIBILITIES:

Financial Systems Management

• Provide functional support for month-end closing activities, monitor interfaces, troubleshoot user issues, meta-data maintenance, and financial systems operation.
• Perform requirement gathering, analysis, documentation, and coordination of system enhancements or configuration changes based on Finance business needs.
• Conduct testing and user acceptance for system changes.
• Identify system issues by understanding Finance business processes and develop solutions to resolve the issues.
• Collaborate with internal customers, functional areas, and IT resources to evaluate opportunities for system optimization.
• Participate in troubleshooting sessions for system issues, proposing business-side solutions and providing subject matter expertise.
• Maintain the security, confidentiality, and integrity of data on all AMA financial systems.

Documentation, Process, and Project Management

• Document and analyze business processes, system configuration, and user procedures.
• Support transition planning, system upgrades, and releases in conjunction with IT and vendors, providing business-side expertise and functional testing.
• Provide input on changes requests and assist in evaluating system impacts.
• Prepare training materials and support end users.
• Work on cross-departmental initiatives to streamline processes/workflows to improve efficiency of monthly financial closes.

Technical Collaboration

• Perform limited hands-on scripting, including simple SQL queries,
• Collaborate with IT teams for complex technical tasks, integrations, and technical troubleshooting.
• Work with system vendors and IT to support system upgrades, enhancements, and drive issue resolution.
• Document data flows between Finance systems and assist in defining requirements for integrations.

May include other responsibilities as assigned

REQUIREMENTS:

1. Bachelor's Degree in Finance, Accounting, Information Systems,
   or a related field required.
2. 5+ years of experience working on finance business processes and
   a suite of financial applications including Infor/Lawson or similar ERP systems
   required.
3. In depth expertise with multiple financial system cycles including
   accounts receivable, accounts payable, general ledger and bank settlement
   processes.
4. Demonstrated ability to gather and document business
   requirements, assist with solution configuration / design, and coordinate user
   acceptance testing.
5. Strong collaboration skills with IT and vendors.
6. Working knowledge of both relational and multi-dimensional data
   modeling concepts and processes using Microsoft SQL.
7. Strong analytical and problem-solving skills, with the ability
   to understand complex financial definitions and information and grasp
   technology concepts.
8. Demonstrated experience supporting, configuring, and
   administering financial systems, ideally Oracle Lawson, Hyperion, Concur, or
   similar ERP platforms, including coordinating enhancements with IT and vendors.
9. Excellent written and oral communication skills to translate
   business needs into clear requirements for IT partners.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

This role is an exempt position, and the salary range for this position is $87,394-$115,797. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION

• Collaborate with Product Owners and stakeholders to gather, analyze, and translate business requirements into clear user stories and technical requirements
• Manage and maintain the Azure DevOps (ADO) backlog, including story prioritization and grooming
• Lead User Acceptance Testing (UAT) including test planning, execution oversight, and issue tracking
• Provide sprint summaries and milestone updates to business and technical stakeholders
• Coordinate with business users to manage testing, feedback cycles, and feature rollouts

• Facilitate Agile ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives
• Remove blockers and support the team to maintain delivery momentum
• Monitor team velocity, sprint health, and workflow improvements
• Promote Agile best practices and foster a collaborative team environment
• Support the Product Owner with sprint goals and stakeholder alignment

• 5–8 years of experience in Business Analyst and Scrum Master roles within digital or website environments
• Strong experience with enterprise websites and digital marketing platforms
• Hands-on expertise with Adobe Experience Manager (AEM) is required
• Experience with Adobe Customer Journey Analytics, Adobe Launch, or Adobe Target is a plus
• Knowledge of UX best practices, SEO fundamentals, QA/testing workflows, and digital analytics
• Strong understanding of Agile/Scrum methodologies
• Experience using Azure DevOps or similar backlog management tools
• Ability to write clear user stories and define acceptance criteria
• Excellent communication and stakeholder collaboration skills
• Agile certification (CSM, PSM, etc.) preferred

• Health, vision, and dental insurance (single and family coverage)
• 401(k) plan (employee contributions only)

We’re hiring a B2B SaaS Account Executive to drive growth for our AI-powered solutions used by growing and enterprise businesses.

As an Account Executive at Commercient, you’ll own the full sales cycle for our AI automation and chatbot solutions, from prospecting and demos to closing complex B2B SaaS deals. You’ll work directly with customers to understand real business problems and translate cutting-edge AI—LLMs, intelligent automation, and ERP–CRM integrations—into practical, high-impact outcomes. This is a SaaS sales role for someone excited to sell sophisticated AI technology, engage senior stakeholders, and help shape the next generation of AI-driven sales motions.

At Commercient, you’ll own the full sales cycle, working directly with decision-makers to understand business challenges and position high-impact solutions that combine ERP, CRM, and AI capabilities.

Location: Atlanta (Hybrid)/US (remote)

What You’ll Do

As our Sales Representative, you’ll be on the front lines driving our growth:

• Prospect, pitch, and close deals for our AI technology solution such as our chatbot
• Build and nurture strong client relationships with Salesforce, HubSpot, Zoho, etc.
• Represent Commercient at meetings, demos, and events across the US
• Gather insights from the market to help shape our product and sales strategy
• Hit and exceed sales targets while growing your career in a fast-moving company
• Travel to several conferences per year in the US

Who You Are

• Sales hunter with a passion for building relationships and closing deals
• Energetic, ambitious, and motivated by results
• AI enthusiast who likes to learn about AI and stays current with the trends
• Comfortable meeting clients and thriving in a dynamic, less-structured environment
• Bachelor’s degree or equivalent experience in Sales, Business Development, or related fields (optional if you have killer sales results!)
• 3-7 years of experience in SaaS or AI solution sales (ERP, CRM, or automation experience strongly preferred)
• Familiarity with Salesforce, HubSpot, or ERP ecosystems
• Understanding of AI chatbots, RAG systems, or natural language interfaces (bonus if you can explain GPT, embeddings, or vector databases in plain English)
• Consultative, high-EQ selling style with technical curiosity
• Comfortable engaging at C-level and VP-level
• Self-starter with strong pipeline discipline and storytelling ability
• Excited about shaping a next-generation AI sales motion
• Experience with any Chatbot or LLM tech stack: Google Gemini, Google AI Studio, Open AI, Liveperson, Drift chat, Microsoft Copilot, Agents, Agentforce, HubSpot AI, Support desk or Helpdesk AI assistants, Slack AI assistants, etc.
• Comfortable working independently in a remote team environment
• Applicants must have near-native English proficiency. A short written and verbal English evaluation will be part of the selection process.

Not for you if: you dislike rejection or ambitious goals.

Why Join Us?

• Be a key player in our expansion — your impact is direct and visible
• Work closely with founders and an international team
• Learn and grow in a tech-driven, fast-moving environment
• We have an engaging, collaborative culture focused on succeeding together

Compensation & Perks

• Competitive base starting at $55k (based on experience) + commission — uncapped, performance-driven commissions per annual On Target Earnings (OTE)
• Our compensation plan creates a space for you to be in control of what you make. The base is a great start, but uncapped commission is accessible your entire career with us (your base and commission will increase as you grow with the company).
• Comprehensive Benefits Package
• 401k program with generous company match
• PTO
• Hybrid role based in Atlanta, GA with fully remote option for US-based candidates

About Commercient

Commercient helps growing companies streamline Sales, Marketing, and Customer Service by seamlessly connecting ERP and CRM systems through our AI-driven integration platform. Over 50,000 users rely on Commercient SYNC daily to automate key business processes—sales, billing, invoicing, and payments—across top CRMs like Salesforce, HubSpot, and Microsoft Dynamics. We’re an innovative, global SaaS company with 20+ years of experience and customers in 1,000+ organizations worldwide.

Why Work With Us

• Work remotely with a diverse, supportive, and fun global team
• Be part of an innovative company that embraces cutting-edge technology
• Enjoy learning and development opportunities to grow your career
• Flexible work-life balance and an environment where ideas thrive

Ready to join an innovative team building the world’s leading ERP–CRM integration platform? Apply today and grow your career with Commercient.

Manhattan Active WMS Tech Analyst Direct Hire Remote

Tier4 Group is seeking a driven IT MAWM Technology Analyst to support and evolve enterprise‑wide IT initiatives centered on Manhattan Active Warehouse Management (MAWM). In this role, you’ll be a key contributor to system configuration, integrations, extensions, and advanced support—helping ensure our technology ecosystem scales with current and future business needs.

You’ll collaborate closely with IT, business partners, vendors, and QA teams while owning complex configurations, integrations, and L2/L3 troubleshooting in a fast‑paced warehouse and supply chain environment.

What You’ll Do

• Configure and support MAWM solutions using Manhattan Configuration Tools, Config Director, and APIs
• Design, develop, and maintain RESTful API integrations (JSON/XML) between MAWM and third‑party systems such as ERP and TMS
• Create, deploy, monitor, and manage MAWM extension packs using ProActive
• Provide L2/L3 production support, including deep technical troubleshooting, root‑cause analysis, and issue resolution
• Partner with IT, business stakeholders, and vendors to understand, document, and enhance business and technical requirements
• Participate in the design, build, testing, validation, implementation, and ongoing support of application and infrastructure solutions
• Collaborate with IT, QA, and business teams on test planning and execution
• Produce and maintain technical documentation, including:
• Configuration and extension specifications
• System architecture diagrams
• Integration mappings and API documentation
• Support enterprise initiatives by ensuring MAWM aligns with evolving operational and strategic goals

What You Bring

• Bachelor’s degree in Computer Science, Information Technology, Supply Chain, or a related field
• 2+ years of hands‑on experience with Manhattan Active WMS (MAWM)
• Proven experience deploying and managing MAWM extensions using ProActive
• Strong expertise in:
• Manhattan Configuration Tools & Config Director
• API development and integration (REST, JSON/XML)
• Postman scripting and testing
• Experience integrating MAWM via MIF with external systems (ERP, TMS)
• Solid understanding of warehouse operations and supply chain processes
• Excellent analytical, problem‑solving, and troubleshooting skills
• Strong communication skills with the ability to work calmly and effectively under pressure

Nice to Have

• Experience supporting distribution centers or warehouse environments, especially in:
• Food & Beverage
• Pharmaceuticals or other regulated industries

Why This Role

• 100% remote opportunity (within select states)
• Direct impact on enterprise‑level warehouse technology
• Collaborative, cross‑functional environment
• Opportunity to work deeply with a modern Manhattan Active platform

*This role will be based out of our various retail locations throughout Missouri along with one day per week working from home supporting centralized services*

Job Summary

Responsible for ensuring the proper compounding, dispensation, review, and verification of prescribed medications within regulatory guidelines, company policies and procedures. Works effectively in a hybrid work environment (such as Pharmacy store, Call Center, Micro-Fulfillment, and/or remote) and provides pharmacy consulting services with empathy to patients regarding the effective usage of medications and awareness of drug interactions leveraging omni-channel services (e.g., in person consultation and via the phone). Offers preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcomes services. Supports the efficient workflow of the pharmacy and assists the pharmacy management in identifying ways to optimize pharmacy financials, inventory management and enhance the patient experience. #LI-Hybrid

• Performs pharmacist tasks, including compounding, drug therapy reviews, verification, and medication management. Reviews, interprets and dispenses prescribed medications.
• Enhances patient experience by focusing on healthcare services (e.g., patient consultation, medication management, drug therapy reviews) and retail, clinical, or wellness services such as immunizations, disease state management and specialty programs. Listens to patients concerns and issues, acts as a sounding board for pharmacy concerns and provides feedback to operations leaders. Resolves customer queries and issues in a timely manner to ensure a positive customer experience.
• Conducts centralized support, including patient registration, exception resolution, and assists with resolving patient issues. Performs in-person or virtual product/prescription reviews, within guidelines.
• Provides expertise, resources, education and support to broader team. Supports staff training and development opportunities. Promotes teamwork and motivates staff by fostering a shared vision;
• Supports company policies, procedures, mission, values, and standards of ethics and integrity.
• Partners with leadership team in analyzing performance (KPIs), financial and customer service data; Implements procedures for pharmacy asset protection and inventory management.
• Ensures the pharmacy adheres to regulations, company policies and standards. Collaborates with leaders to establish workflow procedures (e.g., assigning roles, coordinating activities and soliciting employee suggestions). Oversees pharmacy opening, closing and shift change.
• Maintains and develops relationships with medical providers and other health professionals.
• Ensures pharmacy staff follows up with medical providers’ to clarify prescriptions, dosages, refills, interactions and allergies, to suggest alternative medications and answer questions.
• Maintains current knowledge of pharmacy systems technology (e.g., workflows, prescription fulfillment, billing, clinical documentation, training, inventory management, and POS registers).
• Processes insurance claims. Liaises with insurance companies, medical providers and auditors.
• Develops and maintains relationships with the local medical community, including physicians, nurses, and other healthcare providers. Participates in community outreach activities to promote the pharmacy business and enhance growth opportunities. Participates in community events that reflect the unique communities we serve as requested by leadership team.
• Drives compliance and continuous improvement in the delivery of clinical pharmacy patient care and services by studying, evaluating, and re-designing processes; monitoring and analyzing results; and implementing changes. Adheres to regulatory compliance and standard operating procedures.
• Maintains awareness of third-party pharmacy business opportunities and assures proper administration and implementation of pharmacy systems and procedures.
• Seeks professional development and solicits feedback. Maintains current knowledge and required licensing/credentialing/certification as established by federal and state regulations. Stays current with pharmacy trends and best practices.

About Walgreens
Founded in 1901, Walgreens ( ) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

• BS in Pharmacy or Pharmacist Degree from an accredited educational institution.
• Current Pharmacist license as granted by the appropriate state licensing authority.
• Experience performing prescription dispensing activities, demonstrating a strong working knowledge of applicable state and federal controlled substance laws.
• Certified Immunizer or willing to become an immunizer within 90 days of hire.
• Willing and able to work effectively in different and/or multiple work environments (such as Centralized Services, Retail Pharmacy, Specialty Pharmacy, and/or virtual).

• At least 1 year of pharmacy experience, including prescription filling and verification, records and legal compliance, pharmacy operations, pharmacy software and technology systems and insurance.
• Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
• Experience with pharmacy technology including Intercom, Promise, and Plus.
• Has completed specialized training regarding medication and disease state or has sufficient practical experience necessary to provide specialized services offered at clinic location (HIV, Organ Transplant, Oncology, etc.).