Information Technology Jobs in Arvada

Customer Service Support Supervisor

The Customer Support Service Supervisor is responsible for the independent oversight of all dispatch operations within their assigned service team, territory, or region. Acting as the primary point of contact within the Service Coordination group, the Supervisor ensures seamless communication among customers, technicians, and management, while delivering timely and efficient customer service. This role serves as both a subject matter expert in Customer Support Services Team (CSST) processes and a trainer/mentor for Service Coordinators and administrative staff. With minimal direct oversight, the Supervisor exercises sound judgment and decision-making authority to resolve issues, enhance processes, and ensure adherence to service and company standards.

Principal Duties and Accountabilities:

Supervision & Leadership

• Serve as the direct line of support for Service Coordinators/Administrative Assistants within the region.
• Monitor, train, and mentor Service Coordinators, ensuring clear understanding of processes, compliance, and performance expectations.
• Conduct quarterly performance reviews and routine one-on-ones with assigned team members.
• Support Operations Manager in maintaining appropriate staffing levels by communicating manpower needs.
• Participate in performance management, coaching, and the evaluation process for service staff.
• Collaborate with the Director of the Customer Service Support Team on team compensation, benefits, and feedback initiatives.
• Utilize software platforms to review team and operational reports, track goal achievement, and identify opportunities for process and performance improvements.
• Ensure accurate and compliant execution of customer portal management activities performed by the Senior Service Coordinator, providing oversight and guidance as needed. Serving as backup
• Seek approval from management before enforcing exceptions to CSST policies or taking disciplinary action.

Dispatch Operations

• Manage all aspects of dispatch operations, including scheduling, prioritization, and technician assignments.
• Maintain the service work order process—ensuring accurate client/job creation, scheduling, and tracking in the Dispatch Board.
• Monitor ongoing service work assignments and technician locations through active communication.
• Receive and process incoming customer service requests; make rapid decisions to route calls appropriately.
• Act as point of escalation for complex service issues or customer concerns.
• Utilize data and analytics to identify service trends and efficiency opportunities.
• Manage weekly payroll and timekeeping for assigned technicians, acting as back up to the Service Coordinators as needed.
• Provide backup support to Service Coordinators as needed.

Job Management

• Establish new work orders in the accounting system for both new and existing customers.
• Partner with Project Managers, Account Managers, and Technicians to ensure timely work order completion and billing accuracy.
• Ensure proper documentation and accuracy in all service-related information.

Sales Collaboration

• Partner with the Sales department by providing insights into service capabilities, scheduling considerations, and resource requirements to support customer proposals and service agreements.
• Attend site walks for new service agreements; meet directly with customers to gather and verify accurate billing information, site details, and key contact information.
• Collaborate with Sales to ensure smooth handoffs from the pre-sales process to active service delivery, helping establish realistic customer expectations and seamless onboarding.

Process Improvement & Development

• Regularly evaluate customer support and operations processes; recommend enhancement opportunities to the department director.
• Stay current with industry best practices, service software applications, and workflow optimization strategies.

Education:

• High School Diploma or equivalent required; Associate or Bachelor’s degree preferred.
• General courses in accounting preferred.

Experience:

• Minimum 4 years’ experience in a customer service-related role with exposure to operations or accounting administration.
• Minimum 3 years’ experience as a Service Coordinator or Dispatcher.
• Knowledge of commercial HVAC systems, equipment, and terminology required.
• In-depth understanding of dispatch center operations, scheduling, and resource allocation.
• Proficiency with service software systems and Microsoft Office Suite; knowledge of Access and accounting platforms preferred

Knowledge, skills, and abilities:

• Proven ability to work independently, make proactive decisions, and prioritize effectively in high-volume, fast-paced environments.
• Strong leadership and mentoring skills with ability to foster collaboration within the team.
• Excellent customer service and interpersonal skills; able to handle escalated issues with professionalism.
• Exceptional organizational skills with attention to accuracy in scheduling, records, and customer information.
• Strong problem-solving and analytical skills; ability to interpret data for improved decision-making.
• Effective verbal and written communication skills with customers, staff, and management.
• Demonstrated confidentiality and professionalism with sensitive topics (payroll, benefits, performance).
• Commitment to professional growth and the development of new skills to support evolving operational and technological needs
• Ability to adapt to changing circumstances, handle unexpected challenges, and remain composed under pressure.
• Proficiency in operating computer systems, software, and communication devices required for dispatch operations, including data entry and handling various administrative tasks.
• Capacity to analyze complex situations, identify patterns, and make informed decisions in a fast-paced and time-sensitive environment.
• Capability to handle high-pressure situations, such as managing urgent service calls or resolving conflicts, while maintaining composure and professionalism.
• Ability to quickly assess problems or issues, evaluate available options, and implement effective solutions to maintain service quality and customer satisfaction.
• Skill to make sound judgments based on available information, company policies, and customer needs, ensuring the best outcomes for all parties involved.
• Flexibility to adjust plans, schedules, and resource allocation in response to changing priorities, emergencies, or unforeseen circumstances.

Physical and/or travel demands:

• Some travel may be required.
• This position is done in a typical office setting, mostly sitting at a desk. Frequent use of computer keyboard, monitor, and telephone. Some standing, bending, and lifting light files is required.
• May require occasional bending, stooping, and lifting of files, light office equipment, etc.

Benefits and Compensation:

• The range for this position has been established at $72,000 to $101,000 per year and is U.S. Engineering - Service's good faith and reasonable estimate at the time of the posting. The compensation offered to the finalist selected for this role will be based on a variety of factors, including but not limited to internal equity, experience, education, specialty, and training. Compensation for this role includes a base salary complemented by commission opportunities based on the Account Manager’s individual sales performance and attainment of sales targets
• Your total compensation will go beyond the number on your paycheck. Team members are eligible for a year-end bonus based on company and/or individual performance as well as paid time off. An industry-leading benefits package, including health, dental, and vision plans, matching retirement contributions, and matching 529 contributions all add to your bottom line.

To apply, please visit must be legally authorized to work in the United States on a full-time basis without requiring future sponsorship for employment visa status.

U.S. Engineering - Service is an Equal Employment Opportunity Employer and shall provide equal employment opportunities to all people in all aspects of employer-employee relations, without regard to race, color, creed, national origin, religion, sex, age, sexual orientation, gender identity, disability or veteran status.

U.S. Engineering - Service is compliant with the Drug Free Workplace Act, and all offers of employment are contingent upon the completion of a pre-employment drug screen.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities and job specifications required of employees so classified. U.S. Engineering reserves the right to revise as needed. The job description does not constitute a written or implied contract of employment.

The PTA - Physical Therapy Assistant provides direct rehab care in physical therapy to patients upon physician referral under the supervision of a licensed Physical Therapist (PT) in accordance with all applicable laws, regulations, and Life Care standards.

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• Graduate of an accredited program in physical therapy (ASPT)
  
• Currently registered/licensed in applicable State. Must maintain an active license in good standing throughout employment.
  
• One (1) year experience in post acute care or related setting preferred
  
• CPR certification upon hire or obtain during orientation. CPR certification must remain current during employment.
  

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• Participates in community health matters/projects as appropriate
  
• Must be proficient in Microsoft Word, Excel, and e mail
  
• Liaisons with patients, families, support departments, etc., to adequately plan for patient needs
  
• Demonstrate good body mechanics at all times
  
• Make independent decisions when circumstances warrant such action
  
• Knowledgeable of practices and procedures as well as the laws, regulations, and guidelines governing functions in the post acute care facility
  
• Implement and interpret the programs, goals, objectives, policies, and procedures of the department
  
• Perform proficiently in all competency areas including but not limited to: patient rights, and safety and sanitation
  
• Maintains professional working relationships with all associates, vendors, etc.
  
• Maintains confidentiality of all proprietary and/or confidential information
  
• Understand and follow company policies including harassment and compliance procedures
  
• Displays integrity and professionalism by adhering to Life Care’s Code of Conduct and completes mandatory Code of Conduct and other appropriate compliance training
  

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• Follow physical therapy treatment plans for patients under direction of the supervising PT
  
• Chart appropriately and timely
  
• Utilize therapy software appropriately and accurately
  
• Exhibit excellent customer service and a positive attitude towards patients
  
• Assist in the evacuation of patients
  
• Demonstrate dependable, regular attendance
  
• Concentrate and use reasoning skills and good judgment
  
• Communicate and function productively on an interdisciplinary team
  
• Sit, stand, bend, lift, push, pull, stoop, walk, reach, and move intermittently during working hours
  
• Read, write, speak, and understand the English language
  

An Equal Opportunity Employer

• Provides top of scope practice in direct patient care utilizing the nursing process
• Values a multidisciplinary team approach to achieve exceptional outcomes
• Prioritizes wellness, a patient perspective and evidence-based practice
• Models proficiency through precepting those new to healthcare and/or UCHealth
• Welcomes new knowledge in a fast paced, innovative clinical environment
• Contributes to secure safety and quality at the point of care

• Direct care includes practice in Perioperative, PACU (Post Anesthesia Care Unit) or Operating Room levels of care
• AORN and ABPANC core curriculum and certifications standards are included in evidence-based care models
• Clinical Educators support and guide individualized specialty education and training for competency validation throughout clinical orientation.

• Performance bonus: UCHealth offers a 3-Year Incentive Bonus to recognize employee contributions to our success in quality, patient experience, organizational growth, financial goals and tenure. The bonus accumulates annually each October and is paid out in October during the third year of employment.
• Performance-based pay increase: The Annual Merit Pay Increase recognizes work performance that meets or consistently exceeds performance standards documented through UCHealth's established evaluation process and accounts for increased experience, skills and cost of living.
• Market reviews: All UCHealth positions are reviewed annually to ensure UCHealth base pay aligns with market standards. Base pay rates are adjusted as needed to stay market competitive.

• Medical, dental and vision coverage.
• Access to 24/7 mental health and well-being support for employees and dependents.
• Discounted gym memberships and fitness resources.
• Free membership.
• Voluntary benefits such as accident insurance, critical illness insurance, group legal plan, identity theft protection, pet insurance, auto and home insurance, and employee discount programs.
• Time away from work: Paid time off (PTO), paid family and medical leave (inclusive of Colorado FAMLI), leaves of absence.
  • New employees receive an initial PTO load with first paycheck.
• Employer-provided basic life and accidental death and dismemberment coverage with buy-up coverage options.
• Employer-provided short-term disability and long-term disability with a buy-up coverage option.

• 403(b) plan with employer matching contribution.
• Additional 457(b) plan may be available.
• Flexible spending accounts for health care and dependent day care; health savings account available when enrolled in high-deductible (HD) medical plan.

• UCHealth provides access to academic degrees and certificate programs to promote professional and personal growth.
  • Up to 100% of tuition, books and fees paid for by UCHealth for specific educational degrees.
  • Other programs may qualify for up to $10,000/year pre-paid by UCHealth or up to $5,250/year in the form of tuition reimbursement.
• Access to LinkedIn Learning, which offers thousands of virtual courses and seminars, and internal professional development opportunities.
• Employees have access to free assistance navigating the Public Service Loan Forgiveness program and submitting their federal student loans for forgiveness.

*Please note before applying for this position, you must hold an active license to treat in Occupational Therapy in addition to any other degrees or certifications.*

Job Summary:

The Licensed Occupational Therapist at Cherrelyn Healthcare Center will work closely with our patients and the therapy department to provide rehabilitative care and improve quality of life. This is a full-time, individual contributor role in Littleton, Colorado that offers a competitive salary of $45 to $48 per hour and a comprehensive benefits package. As a Licensed Occupational Therapist, you will play a vital role in helping our patients achieve their goals and regain their physical strength and mobility.

Compensation & Benefits:
As a valued member of our team, we offer a competitive salary of $45 to $48 per hour, paid biweekly. In addition, we provide a comprehensive benefits package that includes medical, dental, and vision insurance, paid time off, retirement savings plan, and more.

"Our supreme goal is to do and be the best in all we undertake, and to provide a Stellar life for our residents, their families and our employees." - Evrett Benton, CEO

If you are looking for a company and team that understands the value of people, then look no further!

Stellar Senior Living is a premier assisted living and memory care provider in the Western United States.  Founded in 2012 we have experienced consistent growth adding senior living communities to our family each year. We continue to grow and are looking for top talent to join our team and continue the journey with us.

Cherrelyn Healthcare Center, a Stellar Senior Living Community, is a 176-bed skilled nursing facility located in Littleton, CO. We have been operating for over 50 years and are looking for an individual to continue the tradition of the best in care for our residents.

Responsibilities:
• Providing rehabilitative services to patients under their care.
• Help patients with exercises and activities to improve strength, balance, and mobility.
• Observe and document patients' progress.
• Instruct patients and family members on proper techniques for exercises and equipment use.
• Communicate with other healthcare professionals to coordinate patient care.
• Maintain clean and organized treatment areas.
• Adhere to all healthcare and safety standards.
• Participate in regular training and educational opportunities to enhance job knowledge and skills.

Requirements:
• Associate's degree in Occupational Therapy Assistant program.
• State licensure as a Licensed Occupational Therapy Assistant.
• Minimum of 1 year of experience as a Occupational Therapist. 
• Strong attention to detail and excellent communication skills.
• Ability to work independently and in a team environment.
• Knowledge of physical therapy techniques, principles, and practices.
• Physical stamina to assist patients with mobility and perform repetitive tasks.
• Ability to lift and move equipment and assist patients with physical activities.

EEOC Statement:
Cherrelyn Healthcare Center is an equal opportunity employer and strives to create an inclusive and diverse workplace. We do not discriminate against individuals based on race, color, gender, gender identity or expression, sexual orientation, religion, national origin, age, disability, genetic information, or any other legally protected status. We value diversity and believe that it contributes to a more enriching and productive work environment. All qualified applicants will receive consideration for employment without regard to their protected status.

*Please note before applying for this position, you must hold an active license to treat in Occupational Therapy in addition to any other degrees or certifications.*

*Please note before applying for this position, you must hold an active license to treat in Physical Therapy in addition to any other degrees or certifications.*

About the Role

Cherrelyn Healthcare Center, a Stellar Senior Living community, is seeking a compassionate and skilled Physical Therapist to join our therapy team. In this hands-on role, you'll work directly with patients to improve strength, mobility, and quality of life in a 176-bed skilled nursing environment.

This is a full-time, individual contributor position in Littleton, CO, offering competitive pay and a comprehensive benefits package.

Why Stellar Living

"Our supreme goal is to do and be the best in all we undertake, and to provide a Stellar life for our residents, their families and our employees." - Evrett Benton, CEO

If you are looking for a company and team that understands the value of people, then look no further!

Founded in 2012, Stellar Senior Living is a privately owned, family-run company and a leading provider of assisted living, memory care, and skilled nursing across the Western US. We continue to grow and are seeking top talent to grow with us.

Cherrelyn Healthcare Center has served the community for over 50 years, continuing a legacy of exceptional care.

What You'll Do as a Licensed Physical Therapist

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• Deliver personalized rehabilitative therapy to residents
  
• Guide patients through tailored exercises to enhance mobility, balance, and strength
  
• Track and document progress to inform care plans
  
• Educate patients and their families on therapy goals and home exercises
  
• Collaborate with an interdisciplinary healthcare team
  
• Maintain a safe, clean, and supportive treatment environment
  
• Adhere to all healthcare and safety standards
  
• Stay current through ongoing training and professional development
  

What We're Looking For

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• Active Colorado Physical Therapist license (required)
  
• Degree from an accredited Physical Therapy program (Including Associate's Degree)
  
• 1+ year of experience preferred (new grads welcome to apply)
  
• Strong communication, attention to detail, and documentation skills
  
• Ability to work autonomously and collaboratively
  
• Physical ability to support patient mobility and lift equipment repetitively 
  

Compensation and Benefits

• 
  
• Hourly pay: $45–$48 DOE, paid biweekly
  
• Medical, dental, and vision insurance
  
• Paid time off
  
• Retirement savings plan
  
• Opportunities for training, mentorship, and career advancement
  

EEOC Statement
Cherrelyn Healthcare Center is an equal opportunity employer and strives to create an inclusive and diverse workplace. We do not discriminate against individuals based on race, color, gender, gender identity or expression, sexual orientation, religion, national origin, age, disability, genetic information, or any other legally protected status. We value diversity and believe that it contributes to a more enriching and productive work environment. All qualified applicants will receive consideration for employment without regard to their protected status.

*Please note before applying for this position, you must hold an active license to treat in Physical Therapy in addition to any other degrees or certifications.*

*Please note before applying for this position, you must hold an active license to treat in Occupational Therapy in addition to any other degrees or certifications.*

Job Summary:

The Certified Occupational Therapist Assistant at Cherrelyn Healthcare Center will work closely with our patients and Occupational Therapists to provide rehabilitative care and improve quality of life. This is a full-time, individual contributor role in Littleton, Colorado that offers a competitive salary of $33 to $35 per hour and a comprehensive benefits package. As a Certified Occupational Therapy Assistant, you will play a vital role in helping our patients achieve their goals and regain their physical strength and mobility.

Compensation & Benefits:
As a valued member of our team, we offer a competitive salary of $33 to $35 per hour, paid bi-weekly. In addition, we provide a comprehensive benefits package that includes medical, dental, and vision insurance, paid time off, retirement savings plan, and more.

"Our supreme goal is to do and be the best in all we undertake, and to provide a Stellar life for our residents, their families and our employees." - Evrett Benton, CEO

If you are looking for a company and team that understands the value of people, then look no further!

Stellar Senior Living is a premier assisted living and memory care provider in the Western United States.  Founded in 2012 we have experienced consistent growth adding senior living communities to our family each year. We continue to grow and are looking for top talent to join our team and continue the journey with us.

Cherrelyn Healthcare Center, a Stellar Senior Living Community, is a 176-bed skilled nursing facility located in Littleton, CO. We have been operating for over 50 years and are looking for an individual to continue the tradition of the best in care for our residents.

Responsibilities:
• Assist Occupational Therapists in providing rehabilitative services to patients under their care.
• Help patients with exercises and activities to improve strength, balance, and mobility.
• Observe and document patients' progress and report to the Occupational Therapist.
• Instruct patients and family members on proper techniques for exercises and equipment use.
• Communicate with other healthcare professionals to coordinate patient care.
• Maintain clean and organized treatment areas.
• Adhere to all healthcare and safety standards.
• Participate in regular training and educational opportunities to enhance job knowledge and skills.

Requirements:
• Associate's degree in Occupational Therapy Assistant program.
• State licensure as a Certified Occupational Therapy Assistant.
• Minimum of 1 year of experience as a Occupational Therapy Assistant.
• Strong attention to detail and excellent communication skills.
• Ability to work independently and in a team environment.
• Knowledge of physical therapy techniques, principles, and practices.
• Physical stamina to assist patients with mobility and perform repetitive tasks.
• Ability to lift and move equipment and assist patients with physical activities.

EEOC Statement:
Cherrelyn Healthcare Center is an equal opportunity employer and strives to create an inclusive and diverse workplace. We do not discriminate against individuals based on race, color, gender, gender identity or expression, sexual orientation, religion, national origin, age, disability, genetic information, or any other legally protected status. We value diversity and believe that it contributes to a more enriching and productive work environment. All qualified applicants will receive consideration for employment without regard to their protected status.

*Please note before applying for this position, you must hold an active license to treat in Occupational Therapy in addition to any other degrees or certifications.*

• Provide specialized outpatient care for patients with sleep-related chronic health conditions in accordance with established scope and standards of practice.
• Conduct follow-up visits including CPAP management, medication management, review of sleep study results, and evaluation of sleep therapy options.
• Collaborate with the care team to support optimal patient outcomes in sleep health.
• Preferred experience as an advanced practice provider in Sleep Medicine, Respiratory care, Cardiology, Pulmonology, or Internal Medicine.
• Schedule consists of four 10-hour shifts per week.
• Epic EMR utilized system-wide.

• • Master's Degree in Physician Assistant Studies
  • Unrestricted license to practice as a Physician Assistant in the State of Colorado.
  • Physician Assistant Certification (PA-C) issued by the National Commission for Certification of Physician Assistants (NCCPA) is required for hire and must be maintained throughout employment
  • Unrestricted Drug Enforcement Administration (DEA) permit to prescribe all medications commonly prescribed in the course of practice.
  • Eligible to provide services, reimbursable services, and maintain provider status with Medicare and Medicaid.
  • Eligible to provide services with no sanctions or exclusion from either the Health and Human Services/Office of Inspectors General (HHS/OIG) or the General Services Administration's (GSA) List of Parties Excluded from Federal Programs.
  • Unrestricted medical staff membership, with appropriate practice privileges.
  • Prescriptive authority as appropriate, per medical staff service privileging process.
  • Basic Life Support (BLS) certification issued by the American Heart Association or the American Red Cross.
  
  
  

• Full or provisional prescriptive authority eligibility is required. Provider must apply for prescriptive authority as a condition of employment.
• Master's degree in Nursing and graduate of an accredited Nurse Practitioner program
• Nurse Practitioner Certification issued by the American Nurses Credentialing Center (ANCC) or Nurse Practitioner Certification issued by the American Academy of Nurse Practitioners Certification Board (AANPCB) is required for hire and must be maintained throughout employment.
• Unrestricted Nurse Practitioner license issued by the State Board of Nursing in the state of practice or compact privileges under the multi-state Nurse Licensure Compact agreement
• Unrestricted medical staff membership, with appropriate practice privileges
• Unrestricted Drug Enforcement Administration (DEA) permit to prescribe all medications commonly prescribed in the course of practice.
• Eligible to provide services, reimbursable services, and maintain provider status with Medicare and Medicaid.
• Eligible to provide services with no sanctions or exclusion from either the Health and Human Services/Office of Inspectors General (HHS/OIG) or the General Services Administration's (GSA) List of Parties Excluded from Federal Programs.
• Basic Life Support (BLS) certification issued by the American Heart Association or the American Red Cross

• The pay range for this full-time position is $115,000 - $150,765 annually. Pay is dependent on applicant's relevant experience. A productivity incentive may be offered for this position.
• Annual Quality Value Incentive Plan (QVIP) of up to $10,000.
• Relocation bonus of up to $10,000, if eligible.
• Paid malpractice.
• Continuing medical education (CME) of up to $3,500 and up to 5 days annually.
• 403(b) with employer matching contribution; 457(b) voluntary option if eligible.
• Exceptional health and welfare benefits including medical, vision, dental, life insurance, and disability coverage including coverage for eligible dependents.
• UCHealth is a qualifying employer for the federal Public Service Loan Forgiveness (PSLF) program. UCHealth provides employees with free assistance navigating the PSLF program.
• UCHealth provides employer-paid short-term disability (STD) coverage as a supplement to Colorado FAMLI, offering up to 66.67% of your base pay.
• We also offer employer-provided long-term disability (LTD) coverage, which equals 50% of your base pay, up to $17,500 per month. Additionally, you have the option to buy up LTD coverage to 60% or 66.7%.
• Wellness benefits.
• Full suite of voluntary benefits such as flexible spending accounts for health care and dependent care, health savings accounts (available with HD/HSA medical plan only), identity theft protection, pet insurance, and employee discount programs.
• Time away from work: paid time off (PTO), paid family and medical leave (inclusive of Colorado FAMLI), leaves of absence; start your employment at UCHealth with PTO in your bank.
• Education benefits for employees, including the opportunity to be eligible for 100% tuition, books, and fees paid for by UCHealth for specific educational degrees. Other programs may qualify for up to $5,250 pre-paid by UCHealth or in the form of tuition reimbursement each calendar year.