Information Technology Jobs in Apex, NC
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Sr Clinical Research Coordinator - Cary, NC
ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development
This role is with Accellacare, part of ICON's clinical research network, where you’ll play a key role in transforming the clinical trial experience for patients and sponsors alike. Our global site network is designed with one goal in mind: to deliver better access, greater efficiency, and improved outcomes in clinical research.
Title: Sr Clinical Research Coordinator (Sr CRC)
Location: On-Site Cary, NC - 530 New Waverly Place, Suite 200A, Cary, NC 27518 USA
The Sr CRC ensures the safety of our participants, promotes the mission of Accellacare, and consistently strides to meet and exceed priorities discussed with supervisor. The Sr CRC will actively recruit and promote our service to suitable participants and sponsor representatives. Additionally, the Sr CRC will autonomously perform tasks required to coordinate and complete multiple studies according to the protocol. Lastly, they will assist the Manager of Clinical Operations and Sr. Clinical Research Coordinators with staff development through mentoring and site level quality assurance.
Duties:
- Performs study start-up duties including the production of a recruitment tool, and progress notes, as well as phone screening patients and identifying participants for trials on site
- Proactively develops and executes recruitment plans that meet and exceed enrollment goals
- Performs study start-up duties including the production of a recruitment plan, recruitment tool, and progress notes, as well as phone screening participants.
- Completes training on Clinical Trial Management System and maintains proper skills to update database, complete participant reimbursement, capture referral source of participants, and create calls lists to promote recruitment.
- Attends investigator meetings
- Creates and updates source documents/progress notes and utilizes templates provided in the Core Operating Guidelines
- Accurately collects study data via source documents/progress notes as required by the protocol
- Performs technical requirements of the study protocol, i.e., lab work (phlebotomy and processing), blood pressure, electrocardiograms, Holtor monitoring, pulmonary function testing, allergy testing, urine/serum pregnancy testing, strep throat screening, or any procedure necessary for the protocol as ordered by the investigator or specified by a protocol
- Performs continuous reviews of the inclusion and exclusion criteria for each participant during the trial for their trials as well as peer review of inclusion and exclusion for trials
- Documents laboratory data and adverse reactions, presents this information to an investigator in a timely manner, and immediately notifies investigators, the Institutional Review Board and sponsor of any serious adverse events
- Builds and maintains strong relationships with Investigators and provides ongoing communication about trial status and participants
- Dispenses study medication at the direction of the Investigator
- Maintains communication with the monitor from the sponsoring company through telephone contact, written communication and on-site visits
- Enters visit data in the Electronic Data Capture (EDC) or Case Report Forms (CRF) within timelines provided by sponsor
To be successful, you will have:
- Bachelor's Degree
- 3 + years of experience as a clinical research coordinator or equivalent role
- High attention to detail
- Interest in a clinical research career
12 month Contract role with potential to go permanent
Fully remote for now possible but possibility to turn Hybrid in office 2 days a week in Durham come January 2027 MUST live within a commutable distance to Durham
M-F 9-5 EST hours, can live in other time zones but work those EST hours
*Call Center, PBM, or Retail experience
*Must have an understanding of Medicare STARS and Metrics
*Must be comfortable on the phones interacting with members
*Must have experience working remotely
- Make outreach to Medicare members to assist in removing barriers to medication adherence.
- Partner with pharmacies and providers to close adherence gaps when the Medicare member is unengaged or when the Medicare member requires assistance.
- Contact providers to close SUPD (Statin Use in Persons with Diabetes) gaps.
- Complete Comprehensive Medication Reviews (CMRs) with eligible Medicare members to give the member a better understanding of their medications and health.
- Send interventions to providers through fax or the CMR platform to alert the provider of potential drug interactions and adverse reactions, dose changes, adherence issues, etc.
- Provide counseling to Medicare members regarding medications.
- Provide Medicare members with information regarding their pharmacy benefits (ie. formulary, preferred pharmacy, supplemental benefits, etc.)
- Provide clinical guidance and support to the Pharmacy Quality Specialists
Hiring Requirements
• PharmD
• 3+ years of experience in related field.
• North Carolina pharmacy license.
Remote working/work at home options are available for this role.
Job Description
- Schedule: Monday - Friday, daytime hours (8am-5pm) *May volunteer for an occasional Saturday based on patient needs
- Position is full-time
- Location: Apex, NC, 27523
- Start Date: Immediate openings available!
- Hiring Immediately: We respond quickly to applications, so please be ready for a call or email to schedule your interview
- Experience that’s a PLUS (but not required): Childcare: nanny, babysitter, preschool teacher, tutor. Mental Health Roles: QMHP, behavioral health technicians. Camp Counselors, Paraprofessionals, Caregivers, Life Skill Assistants
Pay (determined by education and ABA experience)
- High School/Associate’s Degree: $15.50 – $23.50 per hour
- Bachelor’s Degree: $16.50 – $25.50 per hour
- Master’s Degree: $17.50 – $27.00 per hour
- Fun Fact: You will receive your first raise after obtaining your RBT certification! Most new hires complete this in about three weeks.
What You’ll be Doing:
- Work one-on-one with children aged 18 months to 8 years using play-based ABA therapy
- Follow personalized treatment plans, collect simple data, and communicate with your team
- Help kids learn through play, movement, reading, games, and hands-on activities
- Stay active during sessions, moving constantly to stay engaged with children
- Maintain a clean, organized, safe therapy space
- Be part of a supportive, mission-driven team that celebrates progress and growth
Job Requirements:
- At least 18 years old
- High school diploma
- Lift up to 30lbs
- Sit, stand, crouch, squat, and move quickly with young children
- Get on and off the floor frequently
- Maintain an active pace throughout the day
- Keep therapy spaces clean, organized, and safe
- Consistent attendance and punctuality
- Willingness to complete paid RBT certification within 20 days of hire
- Commitment to ABC’s core value of team; may occasionally help support a nearby sister clinic if that center is experiencing a need for coverage
Why Candidates Choose ABC
- Guaranteed full time hours
- Paid training and fully covered RBT certification
- Raises every 6 months with clear goals
- Health insurance covered at 90 percent
- Dental and Vision Benefits
- Free lunch every Friday
- DoorDash DashPass and Calm app provided
- Paid time off: 10 holidays, 10 PTO days, 2 flex days
- Student loan repayment support
- A team-focused, supportive, fun work environment
Check Out Our Community & Culture :)
- Instagram: : a Difference Every Day: Action Behavior Centers hires caring people to help children with Autism learn and grow, providing full training and covering the cost of your Registered Behavior Technician (RBT) certificate. Our ABA therapy builds communication, social, and independent skills and as a Behavior Therapist, you play a meaningful part in each child’s progress.
Be Ready to Hear From Us: We respond to applications quickly, often within 24 hours. Please keep your phone nearby and check your email so we can schedule your interview as soon as possible
Quick Note: Please do not reach out to centers directly about your application status as they are very busy serving clients and families!
ABC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, disability, marital status, genetic information, veteran status, or any other status protected by applicable federal, state, or local laws, including the Pennsylvania Human Relations Act (PHRA). We are committed to creating an inclusive environment for all employees.
@Copyright 2026
DocCafe has an immediate opening for the following position: Physician - Family Practice-Sports Medicine in Cary, North Carolina.
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It is home to 24 patient beds, two major resuscitation rooms and a full staff of emergency professionals.
If you or your loved one needs a higher level of care, we can arrange a transfer to the right facility.
Position Summary The PSM III provides day-to-day operational leadership for a busy Emergency Department , ensuring efficient workflows, effective staffing, and strong clinical outcomes.
This is a visible, engaged leadership role that requires adaptability, decisiveness, and the ability to balance operations with team support.
The PSM III partners closely with physicians, advanced practice providers, and hospital leadership to drive patient care excellence, staff engagement, and quality improvement.
Make a Difference Where It Matters Most This role is ideal for a leader energized by challenge, motivated by growth, and committed to building stability and excellence within a busy Emergency Department.
You will oversee staffing and scheduling, manage budgets responsibly, lead accreditation survey readiness, and drive quality improvement initiatives—all while ensuring the highest level of patient care.
About the Unit Our 24-bed Emergency Department cares for more than 30,000 patients annually and continues to grow alongside the Holly Springs community.
Oversee a skilled, compassionate, and dedicated ED team in a high-volume, evolving environment Lead through periods of growth, change, and operational demand Foster a culture of accountability, collaboration, and continuous improvement Champion safe, high-quality care for every patient, every time Support and mentor nurses through both challenges and professional growth Play a key leadership role in a developing, community-focused hospital Who We're Looking For We're seeking a confident, compassionate, and strategic nurse leader who: Has proven leadership experience in Emergency Nursing Is comfortable leading in a fast-paced, high-growth environment Thrives amid complexity, competing priorities, and change Leads with integrity, consistency, and clear expectations Communicates effectively and builds trust across disciplines Is committed to mentoring staff while maintaining accountability Prioritizes safety, service, and patient-centered care—even under pressure Join us at Holly Springs ED—where leadership meets purpose, growth, and impact.
Summary: This position supervising large clinical units.
Duties include ensuring that appropriate care and services are available to patients and families, ensures adequate and appropriate clinic staffing on each shift, supervision of nursing staff, medical support staff and utility aide staff, assistance with annual performance reviews of staff, participation in quality improvement initiatives to address identified patient safety or quality of care issues.
Provides and facilitates an environment conducive to staff continuing education needs, ongoing unit-based educational needs and orientation of staff members.
Patient Care- Ensures that appropriate care and services are available to patients / clients and families.
Facilitates interdisciplinary collaboration in patient/client care planning.
Supervises team of professionals /paraprofessionals which may include nursing staff, health unit coordinators, nursing assistants and utility aides.
Human Resource Management- Effectively manages human resources.
Applies organizational policy and procedures in hiring, promoting, transferring and terminating staff.
Provides staff with annual performance feedback and opportunity to set professional goals.
Integrates scientific evidence regarding retention of nursing staff into unit planning.
Budget Management- Effectively uses clinical and financial information to establish and meet budgetary goals.
Implements strategies to increase revenue and cost effectively manage personnel, supply, and equipment resources.
Evaluates the impact of strategic fiscal changes on quality outcomes.
Accreditation Issues- Ensures that internal and external regulatory standards or nursing practice are met or exceeded.
This includes organizational policy and procedures as well as state, Joint Commission, Board of Nursing and other specified accrediting bodies.
Integrate current scientific evidence with standards of practice.
Quality Improvement- Leads and participates in quality improvement initiatives that focus on identified patient safety or quality of care deficits.
Customer Satisfaction- Ensures high customer satisfaction.
Advocates for consumers within the organization, particularly for vulnerable or at risk populations.
Education Requirements: ● Bachelor's degree in Nursing (BSN) from a state-accredited school of professional nursing.
For positions at Magnet Hospitals, professional certification (ANCC Magnet approved) relevant to Management, Leadership or Clinical Area is required within the probationary period of employment.
● Professional Experience Requirements: ● Three (3) years of professional nursing in tertiary care and one (1) year of management experience in specialty area.
Knowledge/Skills/and Abilities Requirements: Job Details Legal Employer: NCHEALTH Entity: UNC Rex Holly Springs Hospital Organization Unit: HS Emergency Services Work Type: Full Time Standard Hours Per Week: 40.00 Salary Range: $47.90
- $68.86 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Onsite Work Schedule: Day Job Location of Job: US:NC:Holly Springs Exempt From Overtime: Exempt: Yes This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System.
Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities.
5BT: Short Stay Become part of a brand-new hospital! Our goal is to build a team that values teamwork, professional development and great patient care! 5BT Short Stay, is a 10-bed Med Surg unit.
Our team provides care to patients in observation status with a typical length of stay of 24-48hr.
This fast-paced unit supports a nurse ratio of 4-5 patients.
Med Surg Leadership and the entire UNC Healthcare team supports a positive environment with professional growth opportunities to advance up the clinical ladder Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.
Summary: Provides competent clinical nursing care consistent with professional standards.
Reporting and accountable to the Nurse Manager/Director, the Clinical Nurse is responsible for coordinating and delivering patient care utilizing the nursing process in a hospital setting.
Responsibilities: 1.
Education
- Participates in identifying and meeting learning needs of self.
Attends education programs based on identified learning needs.
With assistance, uses patient education materials relevant to patient population.
Assesses readiness to learn of the patient/family/caregivers.
Assesses developmental level of patient and factors affecting ability to learn.
2.
Evaluation of Care
- Identifies expected patient outcomes.
Seeks guidance as needed in revision of plan of care.
Participates in discussion with members of the interdisciplinary team in evaluation of patient care.
Communicates relevant information to promote continuity of care.
3.
Implementation
- Demonstrates competence in care of patients with complex problems, including population-appropriate physical, psychosocial, educational and safety aspects of care.
Performs bedside point of care testing as required for patient care plan.
Utilizes healthcare organization and nursing standards, policies and procedures in delivery of care.
Organizes and prioritizes care according to patient/family needs.
Consults with appropriate resources in a timely fashion regarding patients with complex care issues, unusual teaching needs and/or those at high risk for discharge planning.
4.
Leadership
- With assistance, develops goals to promote professional growth or minimize limitations.
Achieves goals and objectives within identified time frame or renegotiates with supervisor.
Is knowledgeable about activities which facilitate intra/interdepartmental collaboration.
Participates in development and achievement of unit goals and performance improvement activities.
Effectively uses communication systems.
Participates in promoting cost-effective care.
Gives feedback to co-workers.
Is aware of public policy and regulatory guidelines affecting the health care environment.
Promotes a safe, clean and secure hospital environment for all.
5.
Patient Assessment
- Recognizes data from complex situations to determine priorities for care.
Includes appropriate physical, psychosocial, education and safety needs.
Synthesizes assessment data into meaningful whole prior to communication to others.
Assesses and anticipates discharge needs of individual patients and families.
Develops relationships with families that promote their ability to advocate for the patient and their own needs.
6.
Planning
- Collaborates with patient/family to prepare or update the plan of care.
Makes use of available multidisciplinary resources in planning care.
Begins to use full range of communication as a means to convey planning.
Identifies and addresses cultural and ethnic issues in planning patient care.
Demonstrates ability to prioritize tasks for patients with complex problems.
7.
Research
- Reads journals that contain studies or articles that may be applicable to practice.
Brings ideas and questions to the staff at large for assessment of applicability.
Other Information Other information: Education Requirements: ● Graduation from a school of professional nursing.
● If hired after January 6, 2014, must be enrolled within four years of employment, and obtain a Bachelor's degree with a major in Nursing or a Master's degree with a major in Nursing within seven years of employment date.
Licensure/Certification Requirements: ● Licensed to practice as a Registered Nurse in the state of North Carolina.
● Basic Life Support (BLS) for Healthcare Provider certification Professional Experience Requirements: ● One (1) year of nursing experience.
Knowledge/Skills/and Abilities Requirements: Job Details Legal Employer: NCHEALTH Entity: UNC Rex Holly Springs Hospital Organization Unit: HS Short Stay Work Type: Part Time Standard Hours Per Week: 24.00 Salary Range: $33.88
- $47.91 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Onsite Work Schedule: Night Job Location of Job: US:NC:Holly Springs Exempt From Overtime: Exempt: No This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System.
This is not a State employed position.
Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities.
All interested applicants are invited to apply for career opportunities.
Please email if you need a reasonable accommodation to search and/or to apply for a career opportunity.
Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.
***This position is eligible for the Clinical Laboratory Incentive Program.***
Summary:
This hybrid posting recruits for either a Medical Technologist I (MT I) or a Medical Laboratory Technician (MLT) , depending on candidate qualifications. The role performs a variety of clinical testing and administrative tasks within the Core Laboratory
Responsibilities:
1. Investigates problems with equipment, test results, specimens, and/or workflow.
2. May participate on teams or perform special projects/assignments.
3. May perform teaching of Clinical Laboratory Science students and Pathology residents and training of new employees. May serve as a technical resource.
4. Performs quality control and equipment maintenance in the appropriate laboratory.
5. Performs routine and less standardized test procedures which includes special chemical, microscopic and bacteriologic laboratory tests. Observes tests and reactions and provides data.
6. Prepares specimens and reagents, solutions, heat, or filters as required.
7. Reports results to healthcare providers. Consults/confers with health care providers regarding test results.
8. Reviews test results to ensure accuracy of report and timely correction of errors.
Other Information
Qualifications - Medical Technologist I (MT I)
* Bachelor of Science degree required.
* Must meet eligibility requirements to sit for the MT certification exam within 12 months of hire.
* MT certification must be obtained within one year of becoming exam eligible.
* No prior experience required.
Qualifications - Medical Laboratory Technician (MLT)
* Associate's degree in Clinical Laboratory Science, Medical Laboratory Technician, Chemical Science, or Biological Science.
* CLS/MLT degree holders must be ASCP/AMT eligible and obtain certification within one year.
* Chemical/Biological Science degree holders must have MLT (ASCP/AMT) certification upon hire.
* No prior experience required.
Job Details
Legal Employer: NCHEALTH
Entity: UNC REX Healthcare
Organization Unit: Oncology Lab Raleigh
Work Type: Full Time
Standard Hours Per Week: 40.00
Salary Range:
* Medical Technologist I (MT I): $26.59 - $38.23 per hour (Hiring Range)
* Medical Laboratory Technician (MLT): $23.24 - $33.41 per hour (Hiring Range)
* Pay offers are determined by experience and internal equity.
Work Assignment Type: Onsite
Work Schedule: Day Job
Location of Job: US:NC:Raleigh
Exempt From Overtime: Exempt: No
This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.
Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email if you need a reasonable accommodation to search and/or to apply for a career opportunity.
Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.
This position is eligible for a $10,000 commitment incentive paid over 2 years
Summary:
Performs a variety of patient testing and administrative tasks in support of the clinical activities in the UNCHCS.
Schedule:
Monday-Friday, 6:30 a.m.-3:00 p.m., with rotation to work every 5th weekend
Responsibilities:
1. Investigates problems with equipment, test results, specimens, and/or workflow.
2. May participate on teams or perform special projects/assignments.
3. May perform teaching of Clinical Laboratory Science students and Pathology residents and training of new employees. May serve as a technical resource.
4. Performs quality control and equipment maintenance in the appropriate laboratory.
5. Performs routine and less standardized test procedures which includes special chemical, microscopic and bacteriologic laboratory tests. Observes tests and reactions and provides data.
6. Prepares specimens and reagents, solutions, heat, or filters as required.
7. Reports results to healthcare providers. Consults/confers with health care providers regarding test results.
8. Reviews test results to ensure accuracy of report and timely correction of errors.
Other Information
Other information:
Education Requirements:
● Requires Bachelor's of Science degree. Must meet eligibility requirements upon hire to sit for MT exam within 12 months of hire.
Licensure/Certification Requirements:
● Must obtain certification within one year of becoming exam eligible.
Professional Experience Requirements:
● No prior experience required.
Knowledge/Skills/and Abilities Requirements:
Job Details
Legal Employer: NCHEALTH
Entity: UNC REX Healthcare
Organization Unit: Rex Transfusion Services
Work Type: Full Time
Standard Hours Per Week: 40.00
Salary Range: $26.85 - $38.61 per hour (Hiring Range)
Pay offers are determined by experience and internal equity
Work Assignment Type: Onsite
Work Schedule: Day Job
Location of Job: US:NC:Raleigh
Exempt From Overtime: Exempt: No
This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.
Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email if you need a reasonable accommodation to search and/or to apply for a career opportunity.
Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.
This position is eligible for a $10,000 commitment incentive paid over 2 years
Summary:
Performs beginning level of patient testing and administrative tasks in support of the clinical activities in the UNCHCS.
Schedule:
Monday-Friday, 6:30 a.m.-3:00 p.m., with rotation to work every 5th weekend
Responsibilities: 1. Instructs patients in preparing for tests that require fasting. Answers patient questions regarding the tests.
2. Maintains equipment and investigates problems with equipment.
3. May assist in teaching Clinical Laboratory Science students and Pathology residents and training of new employees.
4. May monitor daily operation of laboratory section or work area.
5. May participate on teams or individually perform special projects/assignments.
6. Performs a variety of routine and standardized tests using standard techniques and equipment. Prepares specimens, resolves specimen problems, and performs analytical tests. Labels and stores specimens.
7. Prepares reagents and assists in the preparation of standard and control materials. Monitors levels of reagents and assists in maintaining supplies.
8. Records results of tests and maintains records. Provides test results, reporting deviations from the norm to supervisor or ordering physician.
Other Information
Other information:
Education Requirements:
● Associate's degree in Clinical Laboratory Science, Medical Laboratory Technician, Chemical Science, or Biological Science.
Licensure/Certification Requirements:
● If Associate's degree in Clinical Laboratory Science, Medical Laboratory Technician, then must be ASCP or AMT Board of Certification eligible and must receive BOC within a year.
● If Associate's degree in chemical or biological science, Medical Laboratory Technician (ASCP) or MLT (AMT) Board of Certification (BOC) required.
Professional Experience Requirements:
● None required.
Knowledge/Skills/and Abilities Requirements:
Job Details
Legal Employer: NCHEALTH
Entity: UNC REX Healthcare
Organization Unit: Rex Transfusion Services
Work Type: Full Time
Standard Hours Per Week: 40.00
Salary Range: $23.24 - $33.41 per hour (Hiring Range)
Pay offers are determined by experience and internal equity
Work Assignment Type: Onsite
Work Schedule: Day Job
Location of Job: US:NC:Raleigh
Exempt From Overtime: Exempt: No
This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.
Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email if you need a reasonable accommodation to search and/or to apply for a career opportunity.
Job Description:
We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what's possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what's next to power infinite possibilities for our customers, colleagues and society at large.
About the Role:
About the Role:
The Account Manager will serve as the primary point of contact for clients using Wiley Partner Solutions Workflow products, including Research Exchange Submission, Screening, and Review. This role involves managing client relationships, triaging and resolving support inquiries, escalating issues when necessary, and providing training on platform use. The Account Manager will also play a pivotal role in the onboarding of new clients to Research Exchange
How you will make an impact:
- Customer is able to use the platforms with a minimum of disruption.
- Customer's end users have a positive experience with platforms
- Platform issues are identified and resolved
- Client's end users have a positive experience with platforms
- Client understands status and progress of reported issues.
- Client understands status and progress of requested development.
- Wiley gets valuable feedback about the features and operation of the platforms
- Ability to manage resources
- Early warning of response time problems and feature defects
- Demonstrate value of services to clients
- Cross train colleagues to provide backup and integrated support with other services
- Reduce customer support requests
- Ability for business growth and development to increase knowledge of the customer and explore additional sales opportunities.
- Contribute to operationalizing the Research Exchange onboarding process.
What we look for:
- Bachelor's Degree or equivalent
- 1 year in a publishing-related role
- 1 year of customer service experience
- Ability to understand the publishing workflow from content creation through distribution to readers
- Proficient in at least one major online peer review system such as ScholarOne Manuscript Central, Research Exchange, Editorial Manager, or Bench Press
- Ability to work independently
- Ability to collaborate with global remote team
- Shows good judgment in deciding when to escalate issues to management
- Strong interpersonal skills necessary to communicate with clients and advocate for customers with internal resources
About Wiley:
Wiley is a trusted leader in research and learning, our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the world's most important challenges. We are advocates of advancement, empowering knowledge-seekers to transform today's biggest obstacles into tomorrow's brightest opportunities.
With over 200 years of experience in publishing, we continue to evolve knowledge seekers' steps into strides, illuminating their path forward to personal, educational, and professional success at every stage. Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds.
Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact for assistance.
We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers and learning champions all while striving to support the health and well-being of all employees, for example we offer meeting-free Friday afternoons allowing more time for heads down work and professional development.
We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the UK, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. Wiley proactively displays target base pay range for UK, Canada and USA based roles.
We power infinite possibilities.
For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing-creating impact that reaches everywhere.
We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives.
Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.
Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact for assistance.
We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.
We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the United Kingdom, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies.
When applying, please attach your resume/CV to be considered.
Salary Range:
55,700 USD to 77,967 USD#LI-KW1Job Posting Title:
Account ManagerLocation:
Cary, NC, USA