Information Technology For Development Jobs in West Springfield, VA

We are looking for a Team Lead Firewall Administrator to join our team in support of a program with a DoD customer.

Responsibilities Include:

• 
  
• Provide overall supervision for vendor employees to include, but not limited to, planning, and managing the project professionally, ensuring that work is scheduled properly to obtain maximum use of resources; ensuring that accurate and timely reports are provided.
  
• Resolve problems, allocate resources, manage personnel, and monitor operation performance taking direction from the government to ensure complete satisfaction.
  
• Under general supervision, develop the requirements of a product from inception to conclusion.
  
• Develop required specifications for simple to moderately complex problems.
  
• Coordinate with the Vendor PM, TPOCs, and government user representatives to ensure accurate solutions and user satisfaction on technical matters.
  
• Provide input to the PM on the schedule, weekly and monthly reports, transition plan, 8570/8140 reports, IPR briefings, and kick-off meeting.
  
• Plan and deploy Enclave Boundary Defense systems and programs including firewall, proxy server, cloud services and other devices and applications.
  
• Plan and deploy De-Militarized Zones (DMZs) for each managed firewall as required.
  
• Provide onsite and remote support to boundary security and programs, which include Checkpoint Firewalls, Aviatrix Product Suite, various types of cloud security, security controls and any other platforms.
  
• Participate in the development, testing, and implementation of firewalls and proxy servers
  
• Verify devices are configured in accordance with DISA Security Technical Implementation Guides (STIGs).
  
• Product lifecycle management and upgrades to include installation of hotfixes, patches, and any other features to improve product performance.
  
• Evaluate and recommend firewall solutions for technology refreshes.
  
• Deploy and sustain new firewall solutions as prescribed by the government.
  
• Coordinate with Tier III support teams and government customers throughout design, planning, implementation, and sustainment phases.
  
• Research and provide quotes and documents necessary to renew licenses and equipment maintenance for firewall, proxy and cloud services.
  
• Maintain all current applicable firewall, proxy appliance and cloud services policies to include DoD. Participate in the development, implementation, and maintenance of a secure and effective means of remote access for employees who are working offsite.
  
• Develop and deliver briefings to the upper-level management as required on a variety of subjects relating to Enclave Boundary Defense.
  
• Provide firewall troubleshooting (24x7x365 on-call support).
  
• Review and resolve automated firewall log issues as to threats or possible compromises.
  
• Provide daily maintenance and support for all Enterprise Boundary Defense systems including monitoring system and log files.
  
• Review and resolve automated firewall log issues as to threats or possible compromises.
  
• Notify appropriate personnel of possible threats or systems vulnerabilities.
  
• Respond appropriately to reported or identified incidents in accordance with the Incident response plan.
  
• CSP Security Posture Assessment:Conduct comprehensive security assessments of existing and planned CSP deployments, identifying vulnerabilities and recommending remediation actions aligned with industry best practices and relevant security frameworks (e.g., NIST CSF, CIS and Benchmarks).
  
• Security Architecture Documentation, Design and Implementation:Document, design, implement, and maintain secure network architectures for CSP environments, including secure connectivity, network segmentation, intrusion detection/prevention systems (IDS/IPS), and data loss prevention (DLP) solutions. Maintaining comprehensive documentation of security controls, configurations, and processes within the CSP environment.
  
• Cloud Security Operations and Monitoring:Provide continuous security monitoring and incident response capabilities for CSP environments, including log analysis, threat intelligence integration, vulnerability management, and incident response planning and execution.
  
• Audit, Compliance and Governance:Ensure compliance with relevant security regulations and standards (e.g., FedRAMP, FISMA, NIST) for CSP environments, including documentation, reporting, and audit support. Cooperating fully with authorized Government audits and assessments of the CSP environment, providing timely access to documentation, systems, and personnel. Follow DoD Cloud Computing Security Requirements Guide (SRG) and other applicable DoD issuances and instructions.
  
• Training and Knowledge Transfer:Provide training and knowledge transfer to Government personnel on best practices for securing CSP environments, covering topics such as cloud security fundamentals, secure configuration, threat detection and response, and incident management.
  

Required Skills, Qualifications, and Experience:

• 
  
• Experience:
  
  • 
    
  • Five (5) years relevant experience to include:
    
    • 
      
    • Working knowledge and understanding of CheckPoint firewalls to include versions R80.40 and R81.10 and industry standard network environments to include firewall and security hardware/software. Must have knowledge and understanding of Information Assurance Best Practices.
      
    • In depth knowledge of LAN and WAN operations, understanding of how to use Incident Ticket Tracking systems for inputting incident tickets and creating work orders along with a comprehensive knowledge of DOD and DLA security regulations, guidelines, and policies to include, but not limited to, IA standards.
      
    • Hands-on experience with the installation, configuration, and day-to-day sustainment of network equipment, to include but not limited to firewalls, proxy servers, cloud services and other network appliances.
      
    
    
    
  • Security Clearance:
    
    • 
      
    • Must possess IT-I Critical Sensitive security clearance or have a current National Agency Check with Local Agency Check and Credit Check (NACLC).
      
    • Clearance Required: DoD Secret
      
    
    
    
  • Certifications:
    
    • 
      
    • IAT Level II certification or higher (must have one of the following): CCNA Security, CySA+, GICSP, GSEC, Security+CE, CND, SSCP, CASP+ CE, CCNP Security, CISA, CISSP (or Associate), GCED, GCIH, or CCSP.
      
    • Computing Environment (must have one of the following): CCSA, CCSE or CCSM
      
    
    
    
  • Location:
    
    • 
      
    • Candidates must reside within a commutable distance of one of the following locations in order to work onsite full time: Columbus, OH; Fort Belvoir, VA; or New Cumberland, PA.
      
    
    
    
  
  
  

Preferred Qualifications:

• 
  
• One of the following: AWS Cloud Practitioner, Microsoft Certified: Azure Fundamentals, or Comp TIA Cloud+
  

Work Environment and Physical Demand:

• 
  
• Must be able to lift up 50 lbs.
  

Compensation: $90,000+

At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally.

• 
  
• 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.
  
• Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.
  
• 401(k) with Match: We match 3% of your contributions with immediate vesting.
  
• Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.
  
• Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.
  
• Parental Leave: 15 days of fully paid leave for new parents, because family matters.
  
• Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving.
  
• Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.
  
• Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.
  

At AGE, you'll do work that matters, supported by a company that delivers for its people.

We are looking for a Task Order Project Manager (TOPM) to join our team in support of a DoD customer in Alexandria, VA. The TOPM serves as the project manager for a large, complex task order (or a group of task orders affecting the same system) and assist the Program Manager in working with the Government Contracting Officer (KO), the task order-level Task Order Managers, Government management personnel and customer agency representatives. Under the guidance of the Program Manager, responsible for the overall management of the specific task order(s) and ensuring that the technical solutions and schedules in the task order are implemented in a timely manner.

Responsibilities Include:

• 
  
• Develops a Task Order Management Plan (TOMP) describing the technical approach, organizational resources and management controls to be employed to meet the cost, performance and schedule requirements
  
• Conducts contract Kick-off and In-Process Reviews (IPR) with government stakeholders
  
• Develops a Transition Plan, 8570/8140 report, and Monthly Progress Reports (MPRs).
  
• Create, review, and ensure all deliverables for the project are submitted on time.
  
• Develop, maintain, and manage the Integrated Master Project Schedule (IMPS) to include milestones, critical path, and resources to ensure timely delivery of government-required deliverables.
  
• Allocate contractor personnel and manage project staffing, operations, and performance
  
• Identify, track, and resolve assigned project issues and risks
  
• Communicate daily project status, risks, and issues to Program Managers (PMs) and Points of Contact (POCs).
  
• Attend and support Daily Scrum (0700 EST) and other required meetings.
  

Required Skills, Qualifications and Experience:

• 
  
• Minimum Requirement:
  
  • 
    
  • (5) years relevant experience and 5 years of leadership experience with progressively higher responsibility in the public and/or private sector in the IT and/or consulting fields.
    
  
  
  
• Education:
  
  • 
    
  • BS or BA or four (4) additional years of related experience.
    
  
  
  
• Certification Requirements:
  
  • 
    
  • Must have Project Management certification (i.e. Project Management Professional (PMP) Certification, other recognized certification, etc.).
    
  
  
  
• Clearance Requirement:
  
  • 
    
  • This position requires a SECRET with a Tier 5 investigation.
    
  
  
  

Compensation: $95,000+

At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally.

• 
  
• 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.
  
• Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.
  
• 401(k) with Match: We match 3% of your contributions with immediate vesting.
  
• Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.
  
• Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.
  
• Parental Leave: 15 days of fully paid leave for new parents, because family matters.
  
• Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving.
  
• Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.
  
• Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.
  

At AGE, you'll do work that matters, supported by a company that delivers for its people.

Pyramid Systemsis seeking a highly skilled and experienced Software Asset Management (SAM) ServiceNow Architect supporting the Department of the Air Force (DAF

Enterprise IT as a Service (EITaaS) program to lead the design, implementation, and maintenance of our SAM solution within the ServiceNow platform. The ideal candidate will possess deep expertise in ServiceNow SAM Pro, software licensing models, and IT asset management best practices. This role will be responsible for translating business requirements into technical solutions, ensuring data accuracy and integrity, and driving continuous improvement of our SAM processes. You will collaborate closely with cross-functional teams, including IT Operations, Procurement, Finance, to optimize software investments and mitigate compliance risks.

• Must have a Secret clearance
• MUST HAVE A Bachelor's Degree
• MUST BE A US CITIZEN ( NO SPONSORSHIP)
• Hybrid role- Site location is 14370 Newbrook Dr Chantilly, VA
• 10+ years of expereince with ServiceNow
• 5+ years of experience supporting and configuring IT Asset Management (ITAM), preferably with a focus on Software Asset Management (SAM).
• 3+ years of experience implementing and configuring ServiceNow SAM Pro.
• Proven experience with software licensing models (e.g., perpetual, subscription, SaaS) from major vendors (e.g., Microsoft, Oracle, Adobe).
• Experience with software discovery tools and techniques.
• Experience with data analysis and reporting.
• Deep understanding of ServiceNow SAM Pro functionality and configuration options.
• Strong knowledge of software licensing models and compliance requirements.
• Proficiency in ServiceNow scripting (e.g., JavaScript).
• Experience with ServiceNow integration technologies (e.g., REST APIs, web services).
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.

Preferred Skills:

• ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA) in SAM.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist - Software Asset Management (CIS-SAM)
• ITIL Foundation Certification.
• Proactive and self-motivated with a strong desire to learn and grow.
• Excellent attention to detail and commitment to accuracy.
• Ability to manage multiple tasks and prioritize effectively.
• Strong customer service orientation.
• Ability to communicate technical concepts to non-technical audiences.

Studio Details:

:

IA Interior Architects translates client goals, brands, and culture into powerful environments built around people, processes, technologies, and business drivers. Our clients in diverse markets worldwide require high-performance, visually compelling, and sustainable environments to move their enterprises forward, support their culture, engage their staff, integrate technology, and drive efficiencies. As architects, designers, workplace strategists, and environmental specialists in the largest global architecture firm concentrating exclusively on interiors, we help clients articulate and align their business strategies and core values with the dynamic use of space.

Our team members are collaborative, creative, professional, expert, and entrepreneurial. Joining our team requires skill, daring, leadership, teaming, humor, and a love of interiors. We are searching for a Designer or Senior Designer for our Washington, D.C. studio and a confidential client. The Designer is responsible for leading all design phases for interior projects, establishing the vision, leading the team, and having extensive client interaction.

Job Responsibilities

• Position will be part of a team working in support of a client with a large campus in the Tysons/McLean area
• Design management on new, refresh, remodels, renovations, right size, relocations, rollouts, and concept test projects within the Real Estate and Property Development Department.
• Ability to handle small to mid-sized quick turnaround projects per year, with a typical range of 100 - 5,000 SF each
• Will act as the liaison between the client and the architecture firm
• Coordinates project teams to ensure timely completion of documents
• Develops overall design for the project
• Develop detailed project drawings (schematic design, design development, permit, pricing and construction documents)
• Present and gains approval of concepts to the client kicks off new projects, manage the design process for internal activities and external vendors
• Establishes and ensures adherence to set budget
• Manages overall client relationship from initial assessment of client needs, through design concept presentations and final delivery of projects.
• Review of engineering drawings to ensure they comply with the design solution
• Works with technical staff to resolve inconsistencies in drawings
• Provide furniture layouts, selections, and specifications / Provide FFE quotation coordination with dealers
• Obtain client approval and ensure integration into the overall design
• Produces, reviews, and finalizes space plans for projects
• Extensive knowledge of detailing and finalizing details on projects
• Develops and delivers overall design and furniture packages
• Interior and exterior signage specification and branding
• Ensures adherence to set budget and immediately informs PM and/or client of any potential variances to the budget

Education, Work Experience, Background, and Schedule

• Graduate of architecture, design, or business school: equivalent experience may be substituted
• 6+ years' experience producing design projects
• Hybrid schedule Works at Client Campus (T/W/Th) and Remote days (M/F)
• Must take and pass a background check and drug screening test.

Knowledge, Skills, and Abilities

• Preferred software – AutoCAD, Revit, Adobe Acrobat, MS Office Suite
• Extensive knowledge of design principles and aesthetics
• Extensive knowledge of space planning methodology
• Extensive knowledge of furnishings and finishes
• Proficient with the concepts of furniture layout
• Expert sketching and rendering skills
• Expert interior architecture detailing skills
• Extensive knowledge of CDs and procedures
• Extensive knowledge of building systems, codes and ADA requirements
• Extensive knowledge of contract administration
• Intermediate MS Office Suite skills
• Advanced Revit skills
• Advanced Adobe Creative Suite skills
• Affinity Program skills or equivalent
• Extensive verbal and written communication skills
• Extensive presentation and graphic communication

Please submit a portfolio or work examples with your application.

We are looking for a Firewall Administrator to join our team in support of a program with our DoD customer.

Responsibilities Include:

• 
  
• Plan and deploy Enclave Boundary Defense systems and programs including firewall, proxy server, cloud services and other devices and applications.
  
• Plan and deploy De-Militarized Zones (DMZs) for each managed firewall as required.
  
• Provide onsite and remote support to boundary security and programs, which include Checkpoint Firewalls, Aviatrix Product Suite, various types of cloud security, security controls and any other platforms.
  
• Participate in the development, testing, and implementation of firewalls and proxy servers
  
• Verify devices are configured in accordance with DISA Security Technical Implementation Guides (STIGs).
  
• Product lifecycle management and upgrades to include installation of hotfixes, patches, and any other features to improve product performance.
  
• Evaluate and recommend firewall solutions for technology refreshes.
  
• Deploy and sustain new firewall solutions as prescribed by the government.
  
• Coordinate with Tier III support teams and government customers throughout design, planning, implementation, and sustainment phases.
  
• Research and provide quotes and documents necessary to renew licenses and equipment maintenance for firewall, proxy and cloud services.
  
• Maintain all current applicable firewall, proxy appliance and cloud services policies to include DoD. Participate in the development, implementation, and maintenance of a secure and effective means of remote access for employees who are working offsite.
  
• Develop and deliver briefings to the upper-level management as required on a variety of subjects relating to Enclave Boundary Defense.
  
• Provide firewall troubleshooting (24x7x365 on-call support).
  
• Review and resolve automated firewall log issues as to threats or possible compromises.
  
• Provide daily maintenance and support for all Enterprise Boundary Defense systems including monitoring system and log files.
  
• Review and resolve automated firewall log issues as to threats or possible compromises.
  
• Notify appropriate personnel of possible threats or systems vulnerabilities.
  
• Respond appropriately to reported or identified incidents in accordance with the Incident response plan.
  
• CSP Security Posture Assessment: Conduct comprehensive security assessments of existing and planned CSP deployments, identifying vulnerabilities and recommending remediation actions aligned with industry best practices and relevant security frameworks (e.g., NIST CSF, CIS and Benchmarks).
  
• Security Architecture Documentation, Design and Implementation: Document, design, implement, and maintain secure network architectures for CSP environments, including secure connectivity, network segmentation, intrusion detection/prevention systems (IDS/IPS), and data loss prevention (DLP) solutions. Maintaining comprehensive documentation of security controls, configurations, and processes within the CSP environment.
  
• Cloud Security Operations and Monitoring: Provide continuous security monitoring and incident response capabilities for CSP environments, including log analysis, threat intelligence integration, vulnerability management, and incident response planning and execution.
  
• Audit, Compliance and Governance: Ensure compliance with relevant security regulations and standards (e.g., FedRAMP, FISMA, NIST) for CSP environments, including documentation, reporting, and audit support. Cooperating fully with authorized Government audits and assessments of the CSP environment, providing timely access to documentation, systems, and personnel. Follow DoD Cloud Computing Security Requirements Guide (SRG) and other applicable DoD issuances and instructions.
  
• Training and Knowledge Transfer: Provide training and knowledge transfer to Government personnel on best practices for securing CSP environments, covering topics such as cloud security fundamentals, secure configuration, threat detection and response, and incident management.
  

Required Skills, Qualifications and Experience:

Minimum Experience:

• 
  
• Five (5) years of relevant experience to include the following:
  
  • 
    
  • Working knowledge of Firewalls.
    
  • Working knowledge and understanding of industry standard network environments to include firewall and security hardware/software.
    
  • Working knowledge of Information Assurance Best Practices.
    
  • In depth knowledge of LAN and WAN operations.
    
  • Knowledge of industry standard Incident Ticket Tracking systems for inputting incident tickets and creating work orders.
    
  • Comprehensive knowledge of DOD and DLA security regulations, guidelines, and policies, to include, but not limited to, IA standards.
    
  • Working knowledge of the installation, configuration and day-to- day sustainment of network equipment, to include but not limited to firewalls and other network appliances.
    
  
  
  

Security Clearance:

• 
  
• Sensitivity Level: Must possess IT-I Critical Sensitive security clearance or have a current National Agency Check with Local Agency Check and Credit Check (NACLC) at time of proposal submission.
  
• Clearance: DoD Secret
  

Certifications:

• 
  
• IAT Level II certification or higher (one of the following): CCNA Security, CySA+, GICSP, GSEC, Security+CE, CND, SSCP, CASP+ CE CCNP Security, CISA, CISSP (or Associate), GCED, GCIH, or CCSP.
  
• Computing Environment (one of the following): CCSA, CCSE or CCSM
  

Location:

• 
  
• Candidates must reside within a commutable distance of one of the following locations in order to work onsite full time: Columbus, OH; Fort Belvoir, VA; or New Cumberland, PA.
  

Preferred Qualifications:

• 
  
• One of the following: AWS Cloud Practitioner, Microsoft Certified: Azure Fundamentals, or Comp TIA Cloud+
  

Work Environment and Physical Demand:

• 
  
• Must be able to lift up 50 lbs.
  

At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally.

• 
  
• 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.
  
• Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.
  
• 401(k) with Match: We match 3% of your contributions with immediate vesting.
  
• Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.
  
• Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.
  
• Parental Leave: 15 days of fully paid leave for new parents, because family matters.
  
• Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving.
  
• Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.
  
• Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.
  

At AGE, you'll do work that matters, supported by a company that delivers for its people.

AGE Solutions is seeking an experienced Telecommunications Specialist who specializes in Local Area Networks (LAN) design and engineering. Candidate must have experience directing technical work and leading the team for on-site installations.

Responsibilities Include:

• 
  
• Responsible for directing technical work on projects.
  
• Performs a variety of analyses and prepares appropriate documentation.
  
• Prepares and makes briefings and presentations.
  
• Leads team in on-site management of installations.
  
• Works independently and installs, operates, maintains, configures, troubleshoots, and repairs IT systems devices, circuits, cables, components, software, and end-user devices, components, software, and connectivity.
  
• Assists in the development and management of project plans. This includes the review of task performance and work products for correctness, for adherence to design concepts and user requirements, and for progress in accordance with schedules.
  
• Coordinate with Infrastructure Engineering team to review technical drawings, validate cable plans and coordinate cable and or power infrastructure specifics as it relates to installation of LAN hardware.
  
• Coordinates with the Vendor PM, COTRs, and government user representatives to ensure accurate solutions and user satisfaction on technical matters.
  

Required Skills, Qualifications and Experience:

• 
  
• Experience:
  
  • 
    
  • Must have 8 years of telecommunications experience
    
  • Must have at least 7 years of local area network (LAN) experience.
    
  
  
  
• Certifications:
  
  • 
    
  • Must have and maintain a compliant DoD 8570 IAT or IAM Level II Certification, such as Security+CE.
    
  • Must have and maintain a valid Computing Environment certification, such as CCNP or CCNP-E.
    
  
  
  
• Citizenship and Clearance:
  
  • 
    
  • US Citizenship is required
    
  • DoD Top Secret Clearance.
    
  
  
  
• Education:
  
  • 
    
  • High School Diploma.
    
  
  
  
• Location:
  
  • 
    
  • This is a remote role within the United States requiring approximately 50% travel, both CONUS and OCONUS. Candidates must have a valid US Passport, or the ability to obtain one quickly.
    
  
  
  

Preferred Qualifications:

• 
  
• Certified Wireless Network Administrator (CWNA) certification.
  

Work Environment and Physical Demand:

• 
  
• Must be able to lift 30-50lbs over your head.
  
• Must be able to bend and move around equipment racks.
  
• Must have a valid driver's license.
  

Compensation: $100,000+

At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally.

• 
  
• 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.
  
• Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.
  
• 401(k) with Match: We match 3% of your contributions with immediate vesting.
  
• Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.
  
• Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.
  
• Parental Leave: 15 days of fully paid leave for new parents, because family matters.
  
• Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving.
  
• Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.
  
• Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.
  

At AGE, you'll do work that matters, supported by a company that delivers for its people.

Overview

The Director of Operations is responsible for leading a highly efficient, profitable duct cleaning operation that consistently delivers premium service to our customers. This leader will oversee a Service Manager and a team of 48 technicians across two locations, ensuring operational excellence, strong financial performance, and a culture of accountability and growth.

This role requires a hands-on, performance-driven leader who embraces a growth mindset, is not afraid of change, and thrives in building high-performing teams.

Join the region's largest and highest-rated duct cleaning company. We can't wait to meet you!

Responsibilities

Leadership & Team Development

o  Lead, coach, and hold accountable the Service Manager and 48 field technicians

o  Own all hiring, onboarding, training, performance management, and termination decisions

o  Build a culture of accountability, professionalism, and continuous improvement

o  Develop clear performance standards and measurable KPIs

Operational Excellence

o  Optimize scheduling and routing to maximize technician productivity

o  Standardize operating procedures across both locations

o  Ensure consistent service quality and adherence to company standards

o  Monitor and improve key metrics (gross profit margin, revenue per route, labor cost %, callback rate)

Financial Oversight

o  Achieve and maintain target gross profit margins

o  Manage labor costs through efficient staffing and scheduling

o  Control operational expenses and identify cost-saving opportunities

o  Collaborate with leadership on budgeting and forecasting

Service Quality

o  Monitor customer satisfaction and online reputation

o  Address escalated service issues quickly and professionally

Change Leadership

o  Support expansion initiatives across both locations

o  Implement systems and technology improvements

o  Identify opportunities to scale operations efficiently

Qualifications

• 5+ years of management experience leading large field teams (20+ employees)
• Demonstrated success improving gross margins and operational efficiency
• Strong hiring, coaching, and performance management experience
• A growth mindset, with an innate desire to win
• Calm under pressure
• Strong communicator

Nice to Haves

• Experience managing multi-location operations
• Experience in HVAC, duct cleaning, restoration, or related trades
• Experience with ServiceTitan dispatch software