Information Technology For Development Jobs in Wakefield, MA
756 positions found — Page 10
Senior Systems Engineer – Consumer Product Development
Location: Burlington, MA (Hybrid – minimum 3 days onsite)
Salary Range: $76,400 – $140,000 annually
Travel: 10–20% international travel
Position Overview
A leading consumer products organization is seeking a Senior Systems Engineer to support the development of innovative, high-volume consumer products. This role will serve as the technical product owner for cross-functional engineering teams, ensuring product requirements, performance, cost targets, and development schedules are successfully achieved.
The position works closely with global development teams and manufacturing partners to guide products from concept and development through validation and production readiness. The ideal candidate will bring strong experience in systems engineering, product architecture, and cross-functional technical leadership within consumer product development environments.
Key Responsibilities
Translate consumer and stakeholder needs into detailed system and product requirements.
Develop system architectures that support product functionality and performance goals.
Decompose system-level requirements into subsystems, modules, and components, ensuring alignment across engineering teams.
Manage interfaces between subsystems and coordinate with platform owners and engineering leads.
Support innovation initiatives and R&D activities required to meet product performance and development goals.
Participate in risk assessment, mitigation strategies, and validation planning throughout the product development lifecycle.
Apply structured engineering methodologies such as DMAIC, LAMDA, or similar frameworks to guide development processes.
Use data-driven decision-making and statistical analysis tools to support product design and testing.
Support prototype development, testing activities, and validation efforts during product development.
Communicate development progress, risks, and milestones to internal stakeholders and leadership teams.
Contribute to continuous improvement initiatives that enhance engineering processes and product development workflows.
Required Qualifications
Bachelor’s or Master’s degree in Engineering or a related technical discipline.
10+ years of engineering experience, preferably in high-volume consumer product development environments.
Experience in systems engineering, product architecture, and cross-functional technical leadership.
Knowledge of design validation planning, DFMEA processes, and risk analysis methods.
Experience using statistical analysis tools such as JMP, Minitab, R, or similar platforms.
Advanced experience with 3D CAD modeling tools (SolidWorks preferred).
Hands-on experience with prototyping, test fixture development, and experimental validation.
Strong communication and collaboration skills to work effectively across engineering, manufacturing, and product teams.
Preferred Qualifications
Six Sigma Green Belt or Black Belt certification.
Familiarity with systems modeling methods and finite element analysis concepts.
Experience working with global engineering teams and contract manufacturers.
Ability to support international collaboration and travel as needed.
Compensation & Benefits
Competitive salary range: $76,400 – $140,000 per year depending on experience and qualifications.
Annual performance-based bonus eligibility.
Comprehensive medical, dental, and vision insurance plans.
401(k) retirement plan with company match.
Paid time off, including vacation, sick time, and paid parental leave.
Short-term and long-term disability coverage.
Tuition reimbursement and professional development support.
Additional employee benefits and wellness programs.
Pride Global offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
Job Title: Legal – Contracts Administrator
Pay range: $40-48/hr
Location: 675 Kendall St, Cambridge, MA 02147
Duration: 04/14/2026 to 10/16/2026
Job Description
We are seeking a highly organized and detail-oriented Contracts Administrator to join our Global Legal team. In this role, you will manage the full contract lifecycle and support the procure-to-pay platform, partnering closely with attorneys and business teams to prepare, process, and maintain contract documentation.
This individual will serve as the primary point of contact for contract management systems in the U.S. and support the preparation and maintenance of standard legal templates, such as CDAs and consulting agreements.
Key Responsibilities
- Manage end-to-end contract lifecycle for the U.S. Legal team within an integrated procure-to-pay system
- Process and track contracts, respond to stakeholder inquiries, manage execution via DocuSign, and ensure proper record maintenance
- Enhance contract lifecycle processes through Ironclad CLM
- Support the preparation and review of routine agreements, including CDAs and consulting contracts
- Coordinate with internal partners such as Procurement, Finance, Compliance, and Safety, as well as external vendors
- Ensure accurate metadata and documentation for executed contracts in the legal repository
- Work independently to manage contract workflows and ensure timely approvals
- Provide support on special legal projects as needed
Qualifications
- 1+ years of contract administration experience required (legal office or life sciences industry preferred)
- Bachelor’s degree preferred; Associate degree or equivalent experience considered
- Experience with Contract Lifecycle Management systems (Ironclad strongly preferred; SOM experience a plus)
- Strong attention to detail, accuracy, and organizational skills
- Knowledge of legal requirements and contract management procedures
- Project management experience highly desirable
- Ability to work in a fast-paced, high-volume environment while maintaining confidentiality and professionalism
- Strong communication skills (written and verbal) and ability to collaborate cross-functionally
- Proficiency in MS Office (Word, Excel, PowerPoint); familiarity with contract management and e-signature tools required
- Ability to work independently, prioritize workload, and propose process solutions
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status
New England Elite Basketball is seeking a passionate, organized, and experienced basketball leader to serve as the Elementary & Middle School Boys Director beginning in June 2026.
This role is responsible for leading and developing the elementary and middle school boys basketball divisions within the New England Elite program, while helping build a strong long-term pipeline of players prepared for high school and beyond. The Director will oversee coaching, player development, program structure, and seasonal programming for grades 3–8, while also working closely with leadership to expand participation and strengthen the program’s foundation. This is a part-time stipend position with performance-based bonuses tied to program growth and development.
Responsibilities include:
- Overseeing all elementary and middle school boys teams (Grades 3–8)
- Developing a clear developmental curriculum aligned with the New England Elite philosophy
- Ensuring consistent teaching of fundamentals, basketball IQ, and team concepts
- Supporting and mentoring coaches working within the elementary and middle school program
- Maintaining high standards for professionalism, communication, and player development
Coaching Responsibilities
The Director will also serve as a head coach within the program. Coaching at least one team within the elementary or middle school divisions
Summer League & Camp Oversight
The Director will help manage the program’s summer development opportunities.
Responsibilities include:
- Coordinating New England Elite Summer Leagues
- Assisting with planning and running summer camps and development clinics
- Helping recruit players to participate in leagues and camps
- Ensuring camps emphasize skill development, competition, and fun
HGAL Feeder Program Development
A major component of this role is helping build a middle school pipeline that feeds into the program’s HGAL high school teams.
Responsibilities include:
- Working with HGAL program directors to establish a structured feeder system
- Developing competitive 6th, 7th, and 8th grade teams
- Preparing players for future participation in the HGAL circuit
- Identifying players with long-term potential
The Director will play an active role in expanding the New England Elite youth program.
Responsibilities include:
- Supporting tryouts and player evaluations
- Helping recruit new players and families
Assisting with youth development initiatives
Preferred candidates should have: Prior basketball coaching experience at the youth, middle school, or high school level and Strong understanding of player development and skill progression. Former college players, current high school coaches, and experienced AAU coaches are encouraged to apply.
Compensation
This position includes a Seasonal stipend, in addition to performance bonuses based on program growth
Opportunities for additional income through camps, leagues, and clinics.
Interested candidates should submit: Coaching resume and a very brief statement of coaching philosophy.
References
Applications can be sent to program leadership for review.
We will be selecting candidates to come in for interviews beginning in Early May. Please contact Eric Polli directly, as he will be leading the search process.
USBP is hiring immediately for full-time, career positions , where your prior law enforcement officer (LEO) experience may qualify you for higher-graded Border Patrol Agent (BPA) opportunities.
Whether you gained this experience as part of a military police unit or as a member of a state or local law enforcement organization, you have an opportunity to work with highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission.
Now is the time to make your move, along with excellent base pay, location pay, exceptional benefits, and job stability, USBP is offering up to $60,000 in additional incentives to newly appointed Agents (see details below).
Border Patrol determines duty assignments at the time of offer based on operational needs, which may or may not align with candidates' first-choice preferences.
Relocation may be required.
Customs and Border Protection (CBP) is hiring immediately for these full-time, career Law Enforcement Officer (LEO) opportunities.
Salary and Benefits: Salary for newly appointed law enforcement Border Patrol Agents varies from: Overtime Pay: Up to 25% Duty location impacts pay rates; All Border Patrol Agents may select from an array of federal employment benefits that include health and insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan that is similar to traditional and ROTH 401(k) offerings.
*Recruitment Incentive
* Newly appointed Border Patrol Agents (as defined in 5 CFR 575.102 ) will be offered up to a $20,000 incentive.
The first $10,000 will be paid upon successful completion of the Border Patrol Academy, with the remaining $10,000 awarded for accepting a prioritized location.
Retention Incentive
* Newly appointed Border Patrol Agents may also qualify for up to $40,000 in additional incentives distributed over their first four years.
Big Bend Sector Stations
-
*Presidio, Van Horn,
*Sanderson, Alpine,
*Sierra Blanca, Marfa Buffalo Sector Stations
- Wellesley Island Del Rio Sector Stations
- Del Rio, Brackettville,
*Comstock, Eagle Pass North, Eagle Pass South, Carrizo Springs, Uvalde El Paso Sector Stations
- Alamogordo, Clint, Deming, El Paso, Fort Hancock, Las Cruces,
*Lordsburg, Santa Teresa, Ysleta El Centro Sector Stations
- El Centro, Indio, Calexico Grand Forks Sector Stations
- Pembina Havre Sector Stations
- Havre, Malta, Plentywood, Scobey, Sweetgrass Houlton Sector Stations
- Calais, Fort Fairfield, Jackman, Rangeley, Van Buren Laredo Sector Stations
- Laredo South, Cotulla,
*Hebbronville, Laredo West,
*Freer, Laredo North, Zapata Rio Grande Valley Sector Stations
- Rio Grande City, Fort Brown, McAllen, Brownsville, Falfurrias, Weslaco, Kingsville, Harlingen San Diego Sector Stations
- Boulevard, Brownfield, Campo, Chula Vista, Imperial Beach, Murrieta, San Clemente Spokane Sector Stations
- Colville, Curlew, Metaline Falls, Oroville Swanton Sector Stations
- Beecher Falls, Burke, Champlain, Newport, Richford Tucson Sector Stations
-
*Ajo, Tucson, Nogales, Douglas, Brian A Terry, Sonoita, Casa Grande, Three Points Substation, Willcox Yuma Sector Stations
- Blythe, Yuma, Wellton Duties and Responsibilities: Detecting and questioning people suspected of violating immigration and customs laws and inspecting documents and possessions to determine citizenship or violations.
Preventing and apprehending aliens and smugglers of aliens at or near the borders by maintaining surveillance from covert positions to include using infrared scopes during night operations.
Performing farm checks, building checks, traffic checks, city patrols, and transportation checks.
Patrolling the international boundary and coastal waterways using a variety of government assets such as vehicles, horses, vessels, watercraft, off-road vehicles, ATVs, snowmobiles, and motorcycles for the accomplishment of the USBP Mission.
Qualifications: GL-9: You qualify for the GL-9 grade level if you possess one (1) year of specialized experience, equivalent to at least the next lower grade level, performing duties such as: Performing physical searches of detained individuals, their vehicles, and their immediate surroundings for weapons, contraband, currency, and other evidence.
Apprehending, physically restraining, or working with law enforcement officials to identify or apprehend violators of state, federal, or immigration laws.
Proficient in the use of firearms, preparing investigative reports, serving court orders (e.g., and gathering evidence for criminal cases prosecuted through the court system.
GS-11: You qualify for the GS-11 grade level if you possess one year of specialized experience equivalent to at least the next lower grade level, with the authority granted by the state or government to enforce laws, make arrests, and investigate crimes, performing primary duties in an official law enforcement capacity such as: Utilizing intelligence information to track illegal operations, criminal activity, threats to our nation, and/or contraband while serving as a state, federal, or military law enforcement official.
Leading investigations of fraud, contraband, criminal activity, threats to our nation, and/or illegal operations to determine sources and patterns while serving as a state, federal, or military law enforcement official.
Apprehending violators of state, federal, or immigration laws by utilizing various forms of complex technology that include surveillance, detection, situation awareness systems, and/or communications equipment.
Make arrests and exercise sound judgment in the use of firearms; or develop and maintain contact with a network of informants.
There are no education substitutions for the GL-9 or GS-11 grade-level Border Patrol Agent opportunities.
Citizen to apply for this position.
S.
residency (including protectorates as declared under international law) for at least three of the last five years.
In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions.
Candidates must be referred for selection to the Border Patrol Agent position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03.
The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.Veterans' Preference : You may also be eligible for an excepted service Veterans' Recruitment Appointment (VRA).
The age restriction does not apply if you are Veterans' Preference eligible.
Formal Training : Border Patrol Academy in Artesia, New Mexico, for approximately six (6) months of intensive instruction in immigration and nationality laws, law enforcement, and USBP-specific operations, driver training, physical techniques, firearms, and other courses.
Border Patrol work requires the ability to speak and read Spanish, as well as English.
Border Patrol Agents will be provided training to become proficient in the Spanish language at the Academy.
Click the Apply button on this site.
You will be linked to the CBP Talent Network registration page.
For Position of Interest, select Border Patrol Agent, and then complete the pre-screening questions.
You'll then receive a link(s) to the BPA Job Opening Announcements (JOAs) on USAJOBS, the federal government's official employment site, to complete your application.
Be certain to review ALL details of the job opportunity announcement and follow all instructions in the application process, including items (resume, transcripts, etc.) You will be evaluated based on your resume, supporting documents, and the BPA Entrance Exam.
If you have questions about the application process, contact a recruiter through the U.Border Patrol page: /s/usbp.
NOTE: As a subscriber to the CBP Talent Network, you'll receive monthly emails with information about webinars, career expos, and future opportunities with CBP.
- Experienced (GL-9 GS-11) SAME MISSION, NEW DRIVE! You love protecting your community and doing your part to keep our nation safe.
USBP is hiring immediately for full-time, career positions , where your prior law enforcement officer (LEO) experience may qualify you for higher-graded Border Patrol Agent (BPA) opportunities.
Whether you gained this experience as part of a military police unit or as a member of a state or local law enforcement organization, you have an opportunity to work with highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission.
Now is the time to make your move, along with excellent base pay, location pay, exceptional benefits, and job stability, USBP is offering up to $60,000 in additional incentives to newly appointed Agents (see details below).
Border Patrol determines duty assignments at the time of offer based on operational needs, which may or may not align with candidates' first-choice preferences.
Relocation may be required.
Customs and Border Protection (CBP) is hiring immediately for these full-time, career Law Enforcement Officer (LEO) opportunities.
Salary and Benefits: Salary for newly appointed law enforcement Border Patrol Agents varies from: Overtime Pay: Up to 25% Duty location impacts pay rates; locality pay for federal law enforcement is higher in some locations than others.
All Border Patrol Agents may select from an array of federal employment benefits that include health and insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan that is similar to traditional and ROTH 401(k) offerings.
*Recruitment Incentive
* Newly appointed Border Patrol Agents (as defined in 5 CFR 575.102 ) will be offered up to a $20,000 incentive.
The first $10,000 will be paid upon successful completion of the Border Patrol Academy, with the remaining $10,000 awarded for accepting a prioritized location.
Retention Incentive
* Newly appointed Border Patrol Agents may also qualify for up to $40,000 in additional incentives distributed over their first four years.
Big Bend Sector Stations
-
*Presidio, Van Horn,
*Sanderson, Alpine,
*Sierra Blanca, Marfa Buffalo Sector Stations
- Wellesley Island Del Rio Sector Stations
- Del Rio, Brackettville,
*Comstock, Eagle Pass North, Eagle Pass South, Carrizo Springs, Uvalde El Paso Sector Stations
- Alamogordo, Clint, Deming, El Paso, Fort Hancock, Las Cruces,
*Lordsburg, Santa Teresa, Ysleta El Centro Sector Stations
- El Centro, Indio, Calexico Grand Forks Sector Stations
- Pembina Havre Sector Stations
- Havre, Malta, Plentywood, Scobey, Sweetgrass Houlton Sector Stations
- Calais, Fort Fairfield, Jackman, Rangeley, Van Buren Laredo Sector Stations
- Laredo South, Cotulla,
*Hebbronville, Laredo West,
*Freer, Laredo North, Zapata Rio Grande Valley Sector Stations
- Rio Grande City, Fort Brown, McAllen, Brownsville, Falfurrias, Weslaco, Kingsville, Harlingen San Diego Sector Stations
- Boulevard, Brownfield, Campo, Chula Vista, Imperial Beach, Murrieta, San Clemente Spokane Sector Stations
- Colville, Curlew, Metaline Falls, Oroville Swanton Sector Stations
- Beecher Falls, Burke, Champlain, Newport, Richford Tucson Sector Stations
-
*Ajo, Tucson, Nogales, Douglas, Brian A Terry, Sonoita, Casa Grande, Three Points Substation, Willcox Yuma Sector Stations
- Blythe, Yuma, Wellton Duties and Responsibilities: Being a BPA makes you a valuable member of the Federal Law Enforcement Officer (LEO) profession.
Detecting and questioning people suspected of violating immigration and customs laws and inspecting documents and possessions to determine citizenship or violations.
Preventing and apprehending aliens and smugglers of aliens at or near the borders by maintaining surveillance from covert positions to include using infrared scopes during night operations.
Performing farm checks, building checks, traffic checks, city patrols, and transportation checks.
Patrolling the international boundary and coastal waterways using a variety of government assets such as vehicles, horses, vessels, watercraft, off-road vehicles, ATVs, snowmobiles, and motorcycles for the accomplishment of the USBP Mission.
Qualifications: GL-9: You qualify for the GL-9 grade level if you possess one (1) year of specialized experience, equivalent to at least the next lower grade level, performing duties such as: Performing physical searches of detained individuals, their vehicles, and their immediate surroundings for weapons, contraband, currency, and other evidence.
Apprehending, physically restraining, or working with law enforcement officials to identify or apprehend violators of state, federal, or immigration laws.
Proficient in the use of firearms, preparing investigative reports, serving court orders (e.g., and gathering evidence for criminal cases prosecuted through the court system.
If you have previous or current law enforcement or military law enforcement experience, you may qualify at the GS-11 grade level.
GS-11: You qualify for the GS-11 grade level if you possess one year of specialized experience equivalent to at least the next lower grade level, with the authority granted by the state or government to enforce laws, make arrests, and investigate crimes, performing primary duties in an official law enforcement capacity such as: Utilizing intelligence information to track illegal operations, criminal activity, threats to our nation, and/or contraband while serving as a state, federal, or military law enforcement official.
Leading investigations of fraud, contraband, criminal activity, threats to our nation, and/or illegal operations to determine sources and patterns while serving as a state, federal, or military law enforcement official.
Apprehending violators of state, federal, or immigration laws by utilizing various forms of complex technology that include surveillance, detection, situation awareness systems, and/or communications equipment.
Make arrests and exercise sound judgment in the use of firearms; deal effectively with people in a courteous manner in connection with law enforcement matters; or develop and maintain contact with a network of informants.
There are no education substitutions for the GL-9 or GS-11 grade-level Border Patrol Agent opportunities.
Citizen to apply for this position.
S.
residency (including protectorates as declared under international law) for at least three of the last five years.
In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions.
Candidates must be referred for selection to the Border Patrol Agent position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03.
The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.Veterans' Preference : You may also be eligible for an excepted service Veterans' Recruitment Appointment (VRA).
The age restriction does not apply if you are Veterans' Preference eligible.
Formal Training : Border Patrol Academy in Artesia, New Mexico, for approximately six (6) months of intensive instruction in immigration and nationality laws, law enforcement, and USBP-specific operations, driver training, physical techniques, firearms, and other courses.
Border Patrol work requires the ability to speak and read Spanish, as well as English.
Border Patrol Agents will be provided training to become proficient in the Spanish language at the Academy.
Click the Apply button on this site.
You will be linked to the CBP Talent Network registration page.
For Position of Interest, select Border Patrol Agent, and then complete the pre-screening questions.
You'll then receive a link(s) to the BPA Job Opening Announcements (JOAs) on USAJOBS, the federal government's official employment site, to complete your application.
Be certain to review ALL details of the job opportunity announcement and follow all instructions in the application process, including items (resume, transcripts, etc.) You will be evaluated based on your resume, supporting documents, and the BPA Entrance Exam.
If you have questions about the application process, contact a recruiter through the U.Border Patrol page: /s/usbp.
NOTE: As a subscriber to the CBP Talent Network, you'll receive monthly emails with information about webinars, career expos, and future opportunities with CBP.
Intellectual Property Transactions Associate
Our client is a major international Am law 100 firm, seeking an associate for its Intellectual Property Transactions Group in New York, Boston, San Francisco, and Palo Alto. Candidates who are interested in working with clients at the intersection of IP, innovation and business strategy are best suited for this role. The salary range for this position is between $260k to $365k.
Qualifications
- 3-5 years of experience in IP transactions, technology licensing, or related practice areas.
- Large law firm experience is preferred.
- Experience drafting and negotiating complex license agreements and other agreements [purchase, software and cloud services agreements, and trademarks involving technology, software, data, and brand assets].
- Familiarity with AI technologies.
- Excellent communication skills, with ability to convey omplex legal concepts for clients in the consumer and technology sectors.
- Excellent interpersonal and client service skills.
- State bar admission in jurisdiction of practice.
- All candidates must be authorized to work in the U.S.
About Us
Marina Sirras & Associates LLC is a boutique legal recruiting firm committed to connecting exceptional legal talent with top-tier law firms and in-house legal departments nationwide. With decades of experience and a personalized, relationship-driven approach, we take pride in understanding the unique needs of both our clients and candidates.
We are a proud member of the National Association of Legal Search Consultants (NALSC) and strictly adhere to the NALSC Code of Ethics. Marina Sirras, our founder, is a former President and Chairperson of the organization, reflecting our longstanding commitment to integrity and professionalism in legal recruiting.
To learn more about our team and services, please visit us at
Respected real estate department of a sophisticated boutique law practice in Downtown Boston seeks a Commercial Real Estate Paralegal with 2+ years' experience to join its thriving team. Competitive pay and benefits, based on experience level.
Commercial Real Estate Paralegal – Boston, MA
Key Responsibilities & Duties:
- Review legal contracts using approved forms and checklists
- Draft form legal documents, including notice letters, simple amendments, SNDAs, estoppels, etc.
- Manage the document execution process: prepare cover sheets, coordinate signatures via DocuSign or hard copy, scan and file documents using proper naming conventions, distribute final versions, and maintain original archives
- Review title insurance policies and land surveys
- Track and input Terms & Conditions for vendor, investment, and real estate contracts into internal systems, ensuring compliance and monitoring alongside legal staff
- Support legal entity formation and maintenance for real estate investment purposes, including reviewing annual reports, updating governance documents, and preparing tax forms
- Monitor and update critical legal deadlines and communicate time-sensitive tasks
- Act as a point of contact for document-related inquiries from internal and external stakeholders
- Maintain organized legal records and assist with reporting for legal compliance and audits
Ideal Candidate:
- 2+ years of experience in commercial real estate law or related in-house legal department
- Strong understanding of legal documents in real estate development and management
- Highly proficient in Microsoft Office Suite and Adobe Acrobat; comfortable with legal technology systems
- Excellent communication and interpersonal skills
- Able to work independently, prioritize deadlines, and manage multiple complex projects
- Meticulous attention to detail and strong organizational skills
- Ability to handle confidential information with sound judgment and discretion
About Us
Named after the first Black American to graduate from college in the United States, Alexander Twilight Academy (ATA) is a free, longitudinal catalyst and high school and college access organization that provides hard-working, high-potential students from under-resourced backgrounds with the highest-quality educational and life-enriching opportunities. Through rigorous, year-round academic programming, support, advocacy, enrichment, and mentorship, ATA prepares middle school students to earn admission to and thrive at the nation's top high schools, colleges, and beyond. ATA makes a long-term commitment to serve each student and family we admit from middle school through college and beyond. ATA develops leaders who will change the world and catalyzes the next generation of great thinkers, creators, and changemakers to live meaningful lives of passion and purpose.
Piloted during the summers of 2018 and 2019 and launched, in earnest, during the 2019-2020 school year, ATA has grown by adding a new cohort of rising 6th grade students each year. ATA now serves six cohorts of students in grades 6-11. Alexander Twilight Academy is at an incredibly exciting inflection point after placing 100% of our 2023, 2024, and 2025 8th grade applicants into the Boston Exam Schools and prestigious independent day and boarding schools with a cumulative total of over $37M of financial aid in hand. ATA is continuing to grow and scale both the middle school model and fully build out the high school and college aspects of the model with robust programming, support systems, career exploration, internship training and placement, as well as college guidance and placement. Our first cohort of students will be entering college in fall 2027.
About the Role
As the Assistant Director of Operations, you will be responsible for the following scope of work.
- Support all logistics for school-year and summer programming, including management of vendors, transportation, and food services.
- Assist with compliance and execution of human resources functions such as benefits administration, issuing staff contracts, and staff onboarding.
- Manage logistics for staff learning opportunities and community building to ensure a highly effective and collaborative team culture.
- Conduct market research to grow and refine human resources policies.
- Oversee office systems to ensure an efficient and productive work environment.
- Lead technology initiatives and troubleshooting, including Google Suite oversight and student chromebook management.
- Assist with key financial projects, including invoice processing, budgeting, and coordinating vendor payments.
- Support student information management systems, ensuring data is accurate and up-to-date.
- Lead the continued launch and rollout of ATA's new Salesforce database.
- Oversee supply procurement in an efficient and highly cost effective manner.
- Serve as an advisor to a group of current ATA students and families.
- Support additional programmatic projects as needed.
About You
- You are firmly committed to educational access, equity, social justice, and ATA's mission and vision.
- You have worked in a school or nonprofit setting, ideally in an operations capacity.
- You are steeped in process, are highly organized, and have an incredibly strong attention to detail.
- You have exceptional follow up and follow through, showing relentless persistence in closing out key tasks.
- You are receptive to feedback and unafraid to take proactive steps to make improvements and/or solve problems.
- You are a successful multi-tasker and thrive when managing concurrent projects under tight deadlines.
- You are an excellent communicator and can confidently build relationships with students and families from diverse backgrounds.
- You are highly responsive and demonstrate excellent customer service with multiple stakeholders including ATA staff, students and families, vendors, and other key supporters in the ATA network.
Qualifications
- Bachelor's Degree required. Recent college graduates are encouraged to apply.
- 1-2 years of professional experience in schools, nonprofits and/or the public sector is a plus.
- Experience with Salesforce is a plus.
- Experience with independent schools and/or Boston Public Schools is a plus.
- Fluency in Spanish, Haitian Creole, and/or Portuguese is preferred.
- Availability to work a flexible schedule - some Saturday and evening work is required.
The Details
This is a full-time role with expectations and benefits commensurate with all full-time roles at ATA.
- Location: Our team works together in our Jamaica Plain office on Mondays, Tuesdays, and Thursdays, with optional remote days on Wednesdays and Fridays. During the 6-week Summer Leadership Program we are in-person every day.
- Benefits: We offer a strong benefit package including healthcare, dental, vision, a 401K option, and a generous PTO policy including holiday closures.
- Compensation: Salary for this position starts at $56,000 and is commensurate with experience.
- Start Date: Recognizing that many qualified candidates for this role may currently be in school-year contracts, we are offering a flexible start date, no later than June 15.
How to Apply
Please send your resume and cover letter to with the subject line "Assistant Director of Operations."
Alexander Twilight Academy is an equal-opportunity employer and does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations.
Readily Available Interim Customer Support Lead | VC-Backed B2B Healthtech SaaS | Boston (Hybrid)
The Client
This client is an AI-powered healthtech startup born out of a multi-year collaboration between leading academic medical centers and top-tier engineering institutions in Europe. This business has developed patented algorithms and a proprietary clinical database to help practitioners improve ultrasound screening accuracy, reduce diagnostic errors, and optimize care pathways for expectant mothers. With a clear mission to expand access to high-quality women's and children's health outcomes through technology, they are now scaling rapidly across the United States; partnering with major clinical networks and onboarding new health system clients at an accelerating pace.
The Role
This is an opportunity to own and build a support function at a company experiencing hypergrowth in the US market. Reporting to the Director of Operations, this role is for someone who sees a blank slate as an opportunity. The customer base is scaling rapidly and this position will be responsible for building the support function that grows with it. The right candidate will be hands-on, close to the product and customers before building out the systems, tooling, and team capable of sustaining growth without compromising the experience
Responsibilities
- Handle tickets and calls directly to build deep product knowledge and earn customer trust
- Design and implement the core support ticket infrastructure: SLAs, escalation paths, and cross-functional workflows with Engineering and Product
- Optimize the CRM/ticketing environment (automations, reporting, routing) and build out a self-serve knowledge base including FAQs and troubleshooting guides
- Serve as the voice of the customer, translating support patterns and user feedback into actionable product insights
- Define and track key operational KPIs and build automations to drive ongoing efficiency
- Champion team autonomy and maintain quality standards throughout a period of significant scale
What We Need to See (Essential)
- 3-5 years of B2B SaaS experience in Technical Support, Customer Support, or Operations
- Experience in implementing modern support/ticketing platforms (e.g. Zendesk, Pylon or similar)
- Proficiency in maintaining & utilizing ticketing CRMs
- Demonstrated ability to thrive in hypergrowth environments and build processes from zero
- Comfort working across time zones (specifically West Coast)
- Genuine alignment with the company's mission in women's and children's health
What We'd Like to See (Bonus)
- Experience in a healthcare or regulated SaaS environment
- Familiarity with building or scaling a support function at a Series A-C stage company
- Experience with CRM automation and reporting
Location: Hybrid
Package: $60-80 per hour
Duration: 4 months
Remote working/work at home options are available for this role.
We welcome all persons to apply.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
