Information Technology For Development Jobs in Texas
2,581 positions found — Page 14
About US
C5i is a pure-play AI & Analytics provider that combines the power of human perspective with AI technology to deliver trustworthy intelligence. The company drives value through a comprehensive solution set, integrating multifunctional teams that have technical and business domain expertise with a robust suite of products, solutions, and accelerators tailored for various horizontal and industry-specific use cases. At the core, C5i's focus is to deliver business impact at speed and scale by driving adoption of AI-assisted decision-making.
C5i caters to some of the world's largest enterprises, including many Fortune 500 companies. The company's clients span Technology, Media, and Telecom (TMT), Pharma & Lifesciences, CPG, Retail, Banking, and other sectors. C5i has been recognized by leading industry analysts like Gartner and Forrester for its Analytics and AI capabilities and proprietary AI-based platforms.
Global offices
United States | Canada | United Kingdom | United Arab of Emirates| India
Job Description:
Overview: This role involves building data products to extract valuable business insights and requires a highly analytical individual with strong problem-solving skills and a passion for machine learning and research.
Responsibilities
- Undertake data collection, preprocessing, and analysis
- Build models to address business problems
- Present information using data visualization techniques
- Propose solutions and strategies to business challenges
- Collaborate with engineering and product development teams
- Develop machine learning algorithms
- Conduct data-driven experiments to drive business decisions
Required Skills
- Data mining
- Machine learning and operations research
- Proficiency in R, SQL, and Python (knowledge of Scala, Java, or C++ is a plus)
- Experience with business intelligence tools (e.g., Tableau) and data frameworks (e.g., Hadoop)
- Strong math skills (e.g., statistics, algebra)
- Analytical mind and business acumen
- Excellent communication and presentation skills
- Preferred Algorithms and Use Cases:
- Text Analytics: Natural Language Processing (NLP) algorithms for sentiment analysis, text classification, named entity recognition.
- Voice Analytics: Speech recognition, voice-to-text conversion, emotion detection in voice.
- Image Analytics: Image classification, object detection, facial recognition.
Qualifications
- Proven 5+ years of experience as a Data Scientist or Data Analyst
- Bachelor's or master's degree in computer science, Engineering, or relevant field; graduate degree in Data Science or other quantitative field is preferred
C5i is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, sexual orientation, age, marital status, disability, gender identity, etc. If you have a disability or special need that requires accommodation, please keep us informed about the same at the hiring stages for us to factor necessary accommodations.
Job Description: Linux Systems Engineer
Location: Atlanta/Dallas (Day1 Onsite)
Job Type: Full-time
Required: Bachelor's degree and Valid Passport
Job Description: We are seeking a highly skilled Linux Systems Engineer with expertise in storage management, clustering technologies, operating diagnostics, and automation scripting. The ideal candidate will have hands-on experience with enterprise-grade Linux environments, particularly RHEL, and will be responsible for maintaining, optimizing, and expanding mission-critical system
Key Responsibilities
- Storage Management
- Administer and expand XFS and EXT4 file systems.
- Manage attached network storage solutions including Unity, PowerFlex, and NFS/CIFS (Samba).
- Ensure high availability and performance of storage systems.
- Clustering & High Availability
- Configure and maintain Oracle RAC clusters.
- Implement and support RHEL Clustering/Pacemaker solutions.
- Troubleshoot and optimize cluster performance and failover mechanisms.
- Operating System Diagnostics
- Analyze and interpret OS logs for proactive issue resolution.
- Utilize OS Watcher and SOS Reports for system health monitoring.
- Perform network and system diagnostics using tools such as nmap and glance.
- Automation & Scripting
- Develop and maintain automation scripts using Ansible, Bash, and Python.
- Streamline system administration tasks and improve operational efficiency.
- Cross-Platform Knowledge (Preferred)
- Familiarity with HUPU systems.
- Secondary knowledge of AIX environments (not a priority but advantageous).
Qualifications
- Strong background in Linux system administration (RHEL preferred).
- Proven experience with enterprise storage solutions and file system management.
- Hands-on expertise in clustering technologies and high availability systems.
- Proficiency in diagnostic tools and performance monitoring.
- Solid scripting skills in Ansible, Bash, and Python.
- Excellent problem-solving and troubleshooting abilities.
- Strong communication and documentation skills.
Preferred Experience
- Exposure to HUPU systems.
- Working knowledge of AIX operating systems.
- Experience in large-scale enterprise environments.
Role Benefits
- Opportunity to work on mission-critical enterprise systems.
- Exposure to cutting-edge storage and clustering technologies.
- Collaborative environment with cross-functional teams.
- Professional growth in Linux systems engineering and automation.
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
It is all about learning and growing.
Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month.
Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position.
For new hires starting in March, April, and May we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment.
We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our San Antonio office at 9800 Fredericksburg Rd, San Antonio, TX 78288 . This schedule may require working evenings up to 10:00PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month.
As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security.
What you'll do:
* Maximize Property & Casualty sales potential by expertly handling member inquiries, identifying cross-selling opportunities, and providing exceptional service through various communication channels.
* Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states.
* Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs.
* Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels.
* Maintain required Property & Casualty (P&C) licenses and state registrations.
* Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
* High School Diploma or GED equivalent
* Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed
* 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience
* Ability to prioritize and multi-task, including navigating through multiple business applications
What sets you apart:
* US military experience through military service or a military spouse/domestic partner
* Prior experience in a fast-paced contact center environment
Training Schedule: Monday - Friday
8hr shift within the hours of 8:00 AM - 6:00 PM Local Time
USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members.
Work Schedule:
All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need.
Compensation range: The hiring range for this position is: $46,370 - $48,870.
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why work at OpTech/G-Tech?
OpTech/G-Tech is a woman-owned company that values your ideas, encourages your growth, and always has your back. When you work at OpTech, not only do you get health and dental benefits, but you also have training opportunities, flexible/remote work options, growth opportunities, 401K and competitive pay. Apply today!
Title: Scheduling Technologist
Location: Freeport, TX
Description
Acts as a technical resource for Scheduling within the Global Project Methodology (GPM) or Global Turnaround Methodology (GTM) work processes. Supports establishment of overall schedule baseline and reporting to monitor and control the project within established baseline tolerances. Coordinates data inputs from the various disciplines and functions to ensure accurate forecasts and reporting of schedule. Engages key stakeholders to understand causes of the deviation and the need to establish actions to mitigate, when deviations occur. Requires advanced skills and expertise in a range of processes, procedures, and systems, and or specialized technical expertise within an analytical scientific method or operational process to perform a broad range of complex work assignments. May act as a working team lead, providing subject matter guidance and coordinating work of others.
Responsibilities
- Serves as Schedule Management subject matter expert.
- Promotes discipline knowledge exchange and quality application through technical coaching.
- Develops schedule management plans for project and or turnarounds.
- Develops and maintains comprehensive integrated master project schedule during the project turnaround life cycle monitoring progress and incorporating modifications where changes in the original scope occur or delays are encountered.
- Performs staffing density checks or staffing limitation checks to validate schedule durations and ensures resource-leveling supports the project strategy.
- Leads project teams in forecasting schedule challenges and offers analyses and solutions to complete the project on schedule.
- Utilizes project cost estimates to resource load project schedules to gain alignment with estimated scope. Works with cost management to gain alignment when forecasting schedule completion dates.
- Performs critical path analysis to determine problem areas regarding project schedule and resource overloads and offers alternative courses of action to the project team.
- Evaluates project deviations to assess schedule impact for proper decision making and recovery plans.
- Defines comprehensive Schedule Management solutions for capital, expense and turnaround projects.
- Contributes to improvement of Schedule Work Process and leveraging of learning experiences. Makes recommendations on cycle time reduction opportunities and techniques, as applied to scheduling.
Experience
Short-Cycle Tertiary Degree (i.e. Associate's Degree)
3-5 years in maintenance scheduling
P6 experience
OpTech/G-Tech is an Equal Opportunity Employer (EOE), all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
- 5+ years of experience writing, testing, and debugging COBOL programs using established coding standards and best practices
- 5+ years of experience developing and maintaining JCL scripts to manage batch processing and job scheduling
- 5+ years of experience designing, developing, and maintaining DB2 databases to support application data needs
- 5+ years of experience writing and maintaining CICS transaction programs to provide online access to mainframe applications
Are you an experienced leader in Distributed Antenna Systems (DAS) installation, ready to take on large-scale projects and mentor a team? As a Lead DAS Installer, you'll lead the charge in implementing wireless solutions for in-building distributed antenna systems. You'll oversee a crew of 3-5 installers, ensuring the highest quality standards are met on every job site. This is a hands-on role, working closely with the Project Manager and installation teams to deliver seamless wireless coverage.
Your expertise will help guide the team in reading blueprints, installing DAS equipment, and configuring advanced systems. This is an exciting opportunity for a motivated leader who enjoys working in dynamic environments across the country.
Key Responsibilities:
- Lead Installation Crews: Oversee installation teams, providing guidance, training, and mentorship to 3-5 technicians throughout the project lifecycle.
- DAS Equipment Installation: Install outdoor and indoor antennas, coaxial cables, CATV, fiber optic cables, CAT 5/6, and DC power cables to NEC standards.
- Cabling & Testing: Perform advanced cable terminations, including coaxial (JMA, Andrews, Trilogy), fiber fusion splicing, OTDR testing, and coaxial PIM/Sweep testing.
- System Configuration & Integration: Configure and integrate DAS head-end systems such as Rectifiers, Battery Systems, VoltServer, Commscope iON-B and iON-U, JMA Teko, and Corning Mobile Access. Manage monitoring systems including T1, broadband backhaul, routers, and dry contact alarms.
- Project Reporting & Communication: Keep both the company and clients informed about project progress, safety standards, and local codes. Update and maintain project documentation, customer prints, and site reports.
- Site Surveys & RF Design: Conduct site surveys to troubleshoot and optimize RF/fiber optic installations, report findings, and design corrective solutions for inadequate coverage.
- Assist in Project Preparation: Help in proposal development, project scheduling, and materials/subcontractor selection processes.
- Warehouse Support: Assist with warehouse maintenance, inventory management, and ensuring adequate materials for upcoming projects.
Minimum Qualifications:
- Experience:
- A minimum of 5 years of in-building DAS installation experience.
- Extensive experience with cable installation in IT, RF, electrical, and/or telecommunications fields.
- Expertise in fiber fusion splicing, terminations, dressing, cleaning, and OTDR testing.
- Proven ability in RF Sweep and PIM measurements.
- Solid understanding of wireless networks, including modulation techniques (UTMS, GSM, LTE), amplifier/antenna/cable theory, link budgets, and propagation tools.
- Experience using RF test equipment (spectrum analyzers, sweep, and PIM gear).
- Technical Proficiency: Demonstrated ability to read and interpret construction blueprints and design drawings.
- Management Skills: Previous experience as a Field Supervisor, with a proven track record of managing and mentoring less experienced technicians.
- Software Skills: Proficiency in Microsoft Office, particularly Excel.
Additional Requirements:
- Travel: Ability to travel nationwide for project deployments lasting 4-6 weeks, with short breaks in between. Travel constitutes over 60% of the role.
- Driver's License: Must possess a valid driver's license.
- Physical Requirements:
- Ability to lift up to 80 lbs. unassisted.
- Repeatedly ascend and descend ladders (6ft-14ft).
- Work in tight, confined spaces, such as attics and drop ceilings.
- Walk continuously across the job site while carrying ladders, tools, and materials.
- Ability to work in varied conditions, both indoor and outdoor (hot and cold).
- Tools: Must provide basic hand tools.
- Compliance: Must pass a criminal background check, drug screening, and pre-employment physical.
Preferred Certifications (Training provided if needed):
- RF Awareness
- OSHA 10 or OSHA 30
- EXFO Splice/Test OTDR/iOLM
- Anritsu PIM & Sweep
- JMA (Connectors & TEKO DAS)
- Ericsson RDS Structured Cabling Installation
- SOLiD, Commscope – Ion-M, Ion-B, Ion-U, Ion-E
- Corning Mobile Access – CMA & SpiderCloud
- First Aid/CPR, UL Lockout/Tagout
What We Offer:
- Competitive Pay: $34.00 - $41.00 per hour.
- Comprehensive Benefits: Health insurance, paid holidays, paid vacation, life insurance, and paid training.
- Growth Opportunities: Company-paid professional development and certification programs to keep you ahead in the industry.
- Travel Perks: We provide transportation to and from project sites and per diem while working on-site.
- Tools Provided: All additional tools needed for the job are supplied by the company.
Ready to Lead?
If you're a seasoned DAS Installer ready to take on leadership, we want to hear from you! Bring your expertise and drive to a team that values professionalism, integrity, and teamwork.
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Professional development assistance
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- In-building DAS: 3 years (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: On the road
Help hospitality businesses succeed with world-class technology
An award-winning global travel technology company is looking for a Customer Support Specialist to support customers across the North American market.
This is a fantastic opportunity to join a fast-growing SaaS company that provides a powerful booking and property management platform used by tens of thousands of independent hotels, B&Bs, and vacation rental hosts worldwide.
In this role, you will work directly with customers to help them get the most out of the platform, troubleshoot issues, and ensure they can successfully manage their reservations, guests, and online travel agency connections.
If you enjoy solving problems, helping customers succeed, and working in a fast-paced tech environment, this role offers the chance to build your career in customer success within the travel technology sector.
The Opportunity
As a Customer Support Specialist, you will be the first point of contact for customers, providing support through phone, chat, and online channels. You will help hospitality businesses navigate the platform, resolve technical questions, and ensure they are maximizing the value of the technology.
You'll work in a collaborative, customer-focused team that prides itself on delivering exceptional service while helping customers succeed in running their businesses.
Key Responsibilities
- Provide multi-channel support to customers via phone, live chat, and web portal
- Troubleshoot technical and usage issues related to the company's booking and property management software
- Help customers maximize the platform's capabilities and improve their operational efficiency
- Resolve the majority of customer queries at the first point of contact
- Support integrations with major online travel agencies such as , Expedia, and Airbnb
- Conduct screen-share troubleshooting sessions to resolve more complex issues
- Escalate technical problems to specialist teams when required
- Track recurring issues and provide feedback to improve products and processes
- Contribute to help articles and internal knowledge resources
What We're Looking For
- Based in Dallas, TX and legally authorized to work in the United States
- 3–5 years of experience in customer support or SaaS software support
- Comfortable supporting customers via phone, email, and live chat
- Strong troubleshooting and analytical skills
- Ability to explain technical concepts in a clear and simple way
- Excellent written and verbal communication skills
- Calm, professional, and solutions-focused when working with customers
- Able to adapt to changing priorities in a fast-paced environment
- Bachelor's degree or equivalent experience
What's on Offer
- Permanent full-time role
- Competitive benefits including healthcare, 401(k), and PTO
- Opportunity to work with a global SaaS company in the travel technology sector
- Collaborative team environment focused on customer success
- A supportive culture that values both hard work and having fun as a team
About Us
Longbridge is a fast-growing online brokerage platform on a mission to make investing smarter, simpler, and more accessible for everyone. We combine technology, data, and financial expertise to deliver a modern investing experience to retail investors.
About the Role
Join Longbridge's U.S. team and help shape a best-in-class customer experience for retail investors. As a Customer Support Analyst, you will be on the front lines of our brokerage platform—supporting customers and ensuring operational excellence.
This is an ideal opportunity for early-career professionals (1–3 years of experience) looking to build a long-term career in fintech, brokerage operations, or financial services. You'll gain hands-on exposure to trading workflows, account onboarding, and regulatory processes while working cross-functionally with our Operations, Compliance, and Product teams.
We're looking for someone who is customer focused, detail-oriented, and energized by fast-paced environments.
Key Responsibilities:
Customer Experience & Brokerage Support
- Deliver timely, accurate, and professional responses to customer inquiries via Zendesk (email, chat, and phone).
- Triage and resolve tickets related to account opening, funding (ACH/wires), trade status, and platform navigation.
- Meet and exceed SLAs and quality standards to ensure a consistently high customer experience.
- Escalate complex trading, compliance, regulatory, and technical issues to appropriate internal stakeholders.
- Serve as a trusted resource for customers navigating brokerage and trading-related questions.
Operations & Compliance Support
- Ensure accuracy and completeness in documentation and customer records.
- Maintain strict adherence to regulatory and internal policy standards.
Knowledge & Process Improvement
- Contribute to the development and maintenance of internal knowledge bases and support documentation.
- Promote knowledge-sharing across teams to improve resolution efficiency.
- Identify process gaps and recommend improvements to enhance scalability and customer satisfaction.
Requirements:
- 1–3 years of experience in financial services, fintech, or customer support.
- Excellent written and verbal communication skills with a strong customer-first mindset.
- High attention to detail and strong organizational skills.
- Ability to quickly learn brokerage terminology, trading concepts, and operational workflows.
- Process-driven, adaptable, and comfortable working in a fast-paced environment.
- Professional demeanor when handling customer-facing interactions.
Nice to Have:
- Experience using Zendesk or similar ticketing/customer service systems.
- Exposure to brokerage operations, trading environments, or financial regulations.
- Familiarity with KYC/AML processes or account onboarding workflows.
- Role: QE Solution Architect
- Skills: GHCP (GitHub Copilot), Azure OpenAI, AI-based test generation
- Experience: 14 + Years.
- Location: Houston TX.
Role Summary
We are seeking an AI-Driven Quality Engineering (QE) Solution Architect to lead the design and rollout of next‐generation, AI-enabled QE solutions powered by platforms such as GitHub Copilot (GHCP), Azure OpenAI, and intelligent automation toolchains. This role will drive RFP/proposal solutioning, lead strategic AI pilots, and deliver tangible quality, velocity, and cost benefits that accelerate client adoption of AI across the account. The architect will work closely with Sales, Delivery, DevOps, and Enterprise Architecture to position differentiated, automation-first QE solutions and enable account mining.
Key Responsibilities:
1. AI-Enabled QE Solutioning (Primary Charter)
- Architect AI-first QE solutions leveraging GHCP, Generative AI, ML-based defect prediction, autonomous test generation, and intelligent test data creation.
- Define AI use cases across the entire QE lifecycle—test design automation, risk-based optimization, impact analytics, and continuous validation.
- Build reusable AI accelerators, prompts, copilots, templates, and solution kits to differentiate QE offerings.
- Evaluate and recommend best-fit AI/QE platforms for client ecosystems including GHCP, Azure OpenAI, Selenium, Playwright, Tricentis, Katalon, and cloud-native DevOps stacks.
- Establish governance for responsible AI usage in QE.
2. Strategic Projects, Pilots & Account Mining
- Lead AI pilots and proof-of-value (PoV) initiatives to demonstrate measurable impact—cycle time reduction, automation uplift, defect leakage reduction, and cost efficiency.
- Drive cross-account AI adoption by identifying areas for modernization, automation, and AI-led productivity improvements.
- Shape new opportunities within accounts through strategic programs, capability showcases, and client workshops.
- Develop account-specific AI roadmaps, maturity models, and transformation charters.
3. Solutioning & Pre-Sales Leadership
- Own QE solutioning for RFPs, RFIs, and proposals, including estimation, delivery models, staffing, and differentiators.
- Create compelling value narratives highlighting AI-enabled acceleration, automation efficiency, and quality cost reduction.
- Represent QE in orals, client demos, and AI capability walk-throughs.
- Build scalable solution blueprints that integrate functional, automation, performance, security, data, and AI-driven validation.
4. Quality Engineering Leadership
- Provide architectural direction across Functional QA, UI/API automation, Performance, Security, and AI-led QE.
- Recommend enterprise-grade QE toolchains optimized for ERP, CRM, API-led, and cloud-native digital ecosystems.
- Drive QE modernization by introducing self-healing automation, autonomous test generation, shift-left testing, and DevOps‐integrated quality gates.
5. Collaboration, Governance & Delivery Alignment
- Work with Delivery, DevOps, Engineering, and Enterprise Architecture to ensure solution feasibility and adoption.
- Ensure seamless transition from solution to delivery including guardrails, scope clarity, and quality governance.
- Align solutions with organizational cost models, margin expectations, and client value realization frameworks.
Required Skills & Experience
- 12–15 years in QE; 3+ years in QE Architecture, AI-led QE, Solutioning, or Pre-Sales.
- Strong expertise with GHCP (GitHub Copilot), Azure OpenAI, AI-based test generation, and enterprise automation frameworks.
- Demonstrated experience leading client-facing AI pilots/PoVs.
- Ability to create high-quality proposal content—estimates, assumptions, solution writeups, value metrics.
- Excellent communication, storytelling, and stakeholder influence skills.
- Experience working with bid teams and large transformation programs.
Preferred Skills / Certifications
- Experience with AI/QE in ERP (SAP/Oracle/NetSuite), CRM, MuleSoft/API-led integrations, and cloud modernization programs.
- exposure to performance engineering, application security, and DevOps pipelines.
- Certifications: ISTQB, Agile, AWS/Azure, DevOps, GitHub, or AI certifications.
10 year exp.
in LivevoxNICE In Contact development Call Center experience in NICE InContact with hands-on in Studio Scripting.(Omni channel scripting)Strong knowledge on Nice Personal Contact Dialer.Strong knowledge on NICE IEX .Strong knowledge on Nice Quality Management LiveVox dialer Smart Reach hands-on with scriptingGood knowledge on API GW Elastic Stack (ELK) Snowflake knowledge on AWS Kafka and hands-on on AWS services such as EKS|EC2 | Lambda andKafka configuration knowledge.Should have knowledge on salesforce call center components ( SSO configurationSailPoint profiling Omnichannel call center setup SF managed packagesSoftphone integration with NICE LiveVox switches)Understanding of the Studio ScriptingExperience working with Kafka.Experience Nice Personal Contact Dialer.Experience in NICE IEXKnowledge in CICD Tools and DevOps pipelineMust come to office 3-4 days and be in office for client interview.Nice Quality ManagementNICE IEXNice Personal Contact DialerNice Incontact Studio ScriptingLiveVox dialer Smart Reach hands-onKafkaPre-Screening Questionnaire Hands on experience working wit Nice Quality ManagementHands on experience working wit Nice Quality ManagementHands on experience working wit Nice Quality ManagementHands on experience working on LiveVox dialer Smart Reach hands-onAbility to come to office 3-4 days a week.
