Information Technology For Development Jobs in Rolling Meadows
396 positions found
The Missner Group is a Chicago-based industrial real estate and construction firm with a decades-long track record in acquisition and development across the Midwest. We're entrepreneurial, vertically integrated, and hands-on with deep experience delivering speculative and build-to-suit industrial product throughout the Chicago market.
We operate as a lean, high-performing team where accountability, initiative, and ownership are expected. This role offers meaningful exposure to senior leadership and the opportunity to drive live industrial projects from concept through completion.
The Role
You'll sit at the intersection of acquisitions and development — assisting with the evaluation of new opportunities and leading projects from initial underwriting and entitlement through construction and delivery.
What You'll Own:
- Lead Industrial development projects from initial site evaluation and due diligence through entitlement, design coordination, construction, and delivery
- Manage third-party/vendor partnerships, including civil engineers, environmental engineers, land planners, surveyors, and traffic consultants
- Drive accountability, scope adherence, and budget control across all consultants
- Reviewing and interpreting civil, environmental, and geotechnical reports to assess project feasibility and risk
- Direct permitting and entitlement processes with municipalities
- Review and interpret civil, environmental, traffic, and geotechnical reports to assess feasibility and risk
- Oversee zoning analysis and entitlement strategy
- Manage project schedules, development budgets, and cash flow forecasting
- Coordinate with internal construction teams to ensure alignment during preconstruction and execution
- Participate in value engineering and scope optimization
- Prepare investment summaries and development updates for internal leadership
- Acquisitions support — site evaluation, underwriting, and deal structuring
What We're Looking For
- 5+ years of experience in real estate development, construction management, or related field
- Experience with industrial, commercial, or land development is strongly preferred
- Demonstrated experience leading entitlements and municipal approval processes
- Strong financial modeling skills and advanced Excel proficiency
- Experience overseeing third-party consultants and driving accountability
- Self-starter who thrives in a fast-paced, entrepreneurial environment
- Ability to read and interpret construction and civil engineering documents
- Experience managing civil engineers, environmental consultants, surveyors, and other third-party professionals
- A degree in Civil Engineering is a plus, but not required — we’re open to Real Estate, Construction Management, Architecture, Finance, or related fields
Why The Missner Group
- Competitive compensation + annual performance and company-wide bonus
- Full health benefits — medical, dental, vision, and disability
- 401(k) Employer match
- Generous PTO and paid holiday schedule
- 3 PM close every Friday + Summer Friday half-days
- Full-cycle exposure across active industrial developments
- Direct access to senior leadership
- Strong Chicago industrial pipeline and established Midwest platform
- High-performing, close-knit integrated development/construction team with deep Chicago roots
We are a growing company with opportunities for motivated individuals who enjoy working in a fast-paced manufacturing environment.
Responsibilities Operate and monitor Surface Mount Technology machines Set up assembly lines and follow detailed production instructions Check inventory for specific production jobs Perform first article inspections Conduct SMD inspections to ensure quality standards Mount, install, align, and secure components on machines using hand tools and measuring instruments Follow strict quality standards and manufacturing procedures Required Skills Ability to follow instructions and read equipment manuals Experience using small hand tools and reading blueprints Ability to read assembly drawings and Bills of Materials Basic knowledge of mathematics Strong organizational skills and attention to detail Ability to work in a fast-paced production environment Strong work ethic and motivation to learn manufacturing processes Maintain a clean and organized workspace Preferred Qualifications IPC-A-610 Certification Bilingual preferred Previous SMT manufacturing experience Monday – Friday 6:00 AM – 2:30 PM (First Day Start Time: 7:00 AM (Orientation & Training) $16.00-18.00/hr DOE Wood Dale, IL Please send resumes to All employees of Elite Staffing must be 18 years or older and authorized to work in the United States.
Elite Staffing, Inc.
is proud to be an equal opportunity employer.
Our policy of equal employment opportunity is to recruit, hire, train and promote persons without regard to race, color, religion, national origin, sex, age, disability, handicap or any other protected status.
Elite Staffing offers the following benefit programs for your participation: Medical, Dental, Vision, Voluntary Benefits, 401k Retirement Plan, and Commuter benefits.
Our hiring process may include the use of artificial intelligence (AI) to assist in recruiting candidates.
AI may be used to collect information and grade, rank, or score your answers.
All employment decisions are made by human reviewers.
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to contact you using the contact information you have provided for employment-related activities via any method, including SMS, email, and phone calls, including through the use of automated technology, AI generative voice, and pre-recorded and/or artificial voice messages.
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All employees of Elite Staffing must be 18 years or older and authorized to work in the United States.
Elite Staffing, Inc.
is proud to be an equal opportunity employer.
Our policy of equal employment opportunity is to recruit, hire, train and promote persons without regard to race, color, religion, national origin, sex, age, disability, handicap or any other protected status.CB3
Are you HARIBO? We are the world's #1 gummi candy manufacturer. It's a great time to join our growing organization and help spread "Childlike Happiness" (one of our core values) to consumers across the United States. The Business Development Manager - Convenience Stores (south central/ southwest US)is responsible for directly managing and growing the strategic partnerships between HARIBO and the designated Customer group along with assigned Broker selling partners. TheBusiness Development Managerwill achieve and exceed projected key account sales for customer group (assigned convenience store chains, travel center chains, etc) which are located within multiple states throughout portions of the south central United States.
The Business Development Managerwill have at least 3+ years of experience in strategic sales experience within the consumer packaged goods / CPG industry along with a Bachelor's Degree. Experience using IRI, Circana, Nielsen, or other syndicated sales data is required. Prior experience calling on C-stores/travel centers is strongly preferred. Additionally, must have the ability to travel locally, regionally, and nationally throughout up to 40% of the time, with overnight stays.
This is a remote, field-based position. The ideal candidate will be located near a major airport and currently reside in the south central / south west region of the United States (for example: Texas, Oklahoma, etc) due to the core geographic area of retail customers for this role.
Responsibilities
- Develop and execute strategies and plans to meet assigned sales targets and market share goals in area of accountability (assigned Convenience store, travel center chains)
- Manage assigned customer accounts, develop and grow business to meet HARIBO targets and customer sales targets
- Execute consumer and shopper driven strategies for your customers
- As a member of our Sales team, partner and work cross-functionally with internal stakeholders including Demand Planning, Trade Marketing, Brand Marketing, Finance, Supply Chain, Category Management, and other internal teams
- Create and execute joint business plans
- Conduct headquarter calls at corporate offices of assigned customer/retail chains
- Utilize data to develop accurate sales forecasts and use data to drive sales growth opportunities
Qualifications:
- Bachelor's Degree
- 3+ years of strategic sales experience experience in the consumer packaged goods industry
- 1+ years of experience utilizing customer sales and/or syndicated data tools such as IRI, Circana, Nielsen, etc.
- Prior experience with headquarters calls
- This is a remote, field based position that requires the ability to travel up to 40% of the time locally, regionally, and nationally; with overnight stays
- Candidate will be located near a major airport and currently reside ideally in the southern central region of the United States (ex: Texas, Oklahoma, etc) due to the core geographic area of retail customers for this role
Preferred Qualifications
- Prior experience selling into / calling on the Convenience stores / travel centers
- Prior sales experience in candy, confectionery, salty snacks
- 5+ years of experience in the consumer packaged goods / CPG industry
- Demonstrated success in business negotiations with key corporate level decision makers
- Prior experience partnering with Brokers
- Deep expertise utilizing customer sales and/or syndicated data tools such as IRI, Circana, Nielsen, etc.
Skills
- Ability to use data with a "fact-based selling" approach
- Entrepreneurial spirit and the passion to win in a fast-paced working environment
Compensation
Target Hiring Pay Range: $115,000 - $135,000 annually
This pay range represents the min/max target annual base salary range HARIBO of America, Inc. may pay for this position at the time of this posting. Please note, a candidate's offered annual salary will be determined by a variety of factors, including but not limited to, the candidate's relevant education, experience, qualifications, skills, internal equity, and the geographical location of the role.
We provide fully paid health insurance premiums and generous HSA contribution, 11 paid Holiday plus Paid Time Off/PTO, competitive 401(k), tuition reimbursement, and more.
HARIBO of America, Inc. is committed to fair and equitable pay practices and complies with all applicable federal, state, and local laws regarding pay transparency.
HARIBO of America, Inc. is an Equal Employment Opportunity Employer and maintains a Drug-Free Workplace. Employment at HARIBO of America, Inc. is subject to post offer, pre-employment drug testing. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, including protected veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. HARIBO also prohibits harassment of applicants or employees based on any of these protected categories. It is also HARIBO's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
HARIBO is committed to recruiting, hiring and promoting people with disabilities and veterans. If you need an accommodation to assist with completing the electronic application, please contact the location for which you are applying and ask to speak with the human resources representative or email .
Apply now
Job Title: Data Analyst/Scientist
Duration: 12 months | Temporary to Hire
Location: Elgin, IL 60196
Worksite: Remote | 8:00 AM - 05:00 PM
Note: Preferred candidate will reside in Northern IL, but position is open to remote work in any US state (CST time zone).
Department Description
A world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission-critical digital mobile communication systems for Government & Public Safety Communications customers.
As a part of the Data Analytics team within the North America - Project Management Office (NA-PMO), you will be partnering with the Clients field organizations, finance, and Information Technology (IT) teams to initiate and support data-informed decision making in the underlying business.
Job Description
Responsibilities:
- Develop reports and dashboard to support various stakeholders such as finance, Procurement, IT and Sales
- Dashboard creation / visualization using Tableau, with Data extracted from Amazon Redshift and Snowflake.
- Perform predictive modeling and forecasting using Python, R and Tableau
- Design, extract and integrate data components from multiple sources, such as Amazon Redshift, Salesforce, Snowflake
- Design, develop, test, and maintain Google App Script projects for various applications within Google Workspace (Docs, Sheets, Forms, etc.)
- Driving and tracking the adoption of dashboards and reports to measure success; iterate as needed
- Detailed data validation to ensure directional accuracy
- Server license management and data access enablement as well as data visualization support
- Manage, update and document processes, websites, and training documentation.
- Drive the development of and deliver training on data sources/tools to enhance the end users' ability to analyze the business
- Ensure the delivery of complex data required to support the needs of predictive Modeling and Analytics
- Perform rigorous testing and post-validation publishing of reports
Basic Requirements
- Bachelor's Degree (Computer Science, Math, or Statistics) or equivalent
- 3+ years of data analytics and reporting experience
Required Skills:
- Excellent data visualization skills
- Solid experience in creating dashboard reporting in Tableau is a must for this position
- Hand-on experience with Tableau, SQL, Salesforce, Python, R, Google App Script, HTML and Power BI are required for this role
- Proficient in Microsoft Excel, Google Sheets and Access. Experience with designing, configuring, automating custom reports within these programs.
- Thorough understanding of data modeling and Extract, Transform, Load (ETL) processes.
Additional Preferred skills
- Experience with Smartsheet development.
- Excellent oral and written communication skills.
- Extremely detail-oriented and organized with a high level of commitment and follow-through.
- Ability to manage multiple priorities in a fast-paced, ever-changing environment.
- A motivated self-starter who can work both autonomously and collaboratively.
- Exceptional problem solving, critical thinking, and project management skills with the capacity and anticipation to adjust based on shifting deadlines and moving priorities.
GSD is seeking a highly skilled and client-focused Solutions Architect to join our growing team in Hanover Park, IL. This role serves as a key technical leader, bridging sales, engineering, and project delivery to design and implement innovative IT solutions.
The ideal candidate is both strategic and hands-on—capable of translating business needs into scalable, secure, and well-documented technical solutions while supporting revenue growth and ensuring operational excellence.
Key Responsibilities
Pre-Sales & Sales Engineering
- Partner with sales leadership to conduct technical discovery and client needs assessments
- Design and present customized solutions across managed services, cloud, security, and infrastructure
- Lead technical discussions in client meetings, proposals, and demonstrations
- Develop scopes of work, including assumptions, constraints, and pricing inputs
- Support RFPs, RFIs, and technical evaluations
Solution Design & Architecture
- Assess client environments, infrastructure, workflows, and security posture
- Design scalable, secure, and cost-effective solutions aligned with MSP best practices
- Architect solutions across on-premises, cloud, hybrid, networking, security, and disaster recovery environments
- Validate solutions against client objectives, compliance requirements, and internal standards
Documentation & Knowledge Management
- Create clear, comprehensive technical documentation, including:
- Solution designs and architecture diagrams
- Statements of Work (SOWs) – technical sections
- Implementation plans and runbooks
- Configuration standards and assumptions
- Ensure all solutions are properly documented and transitioned to support teams
- Maintain documentation within internal systems for scalability and consistency
- Contribute to standard solution templates, service catalogs, and technical playbooks
Client Engagement & Advisory
- Serve as the primary technical advisor during discovery, implementation, and early lifecycle phases
- Communicate complex technical concepts to both technical and non-technical stakeholders
- Build and maintain strong client relationships
- Identify opportunities for optimization, standardization, and future enhancements
Continuous Improvement & Enablement
- Stay current on emerging technologies, cybersecurity trends, and vendor roadmaps
- Maintain and pursue relevant certifications
- Share knowledge and best practices across teams
- Assist in refining service offerings, onboarding processes, and delivery standards
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
- 10+ years of experience in IT engineering, solution architecture, or technical pre-sales within an MSP or IT services environment
- Proven experience coordinating or leading technical projects
Technical Expertise
- Microsoft 365 and Azure
- Networking and firewall technologies
- Cybersecurity principles and compliance frameworks
- Virtualization (VMware and/or Hyper-V)
- Backup, disaster recovery, and business continuity solutions
- Strong PBX/telephony experience
- Experience creating client-facing technical documentation and project deliverables
- Excellent communication, organization, and time-management skills
Preferred Certifications
- Microsoft Certified: Azure Solutions Architect
- AWS Certified Solutions Architect
Key Competencies
- Strong attention to detail and organizational skills
- Consultative, client-first mindset
- Ownership and accountability for technical solutions
- Collaborative and team-oriented approach
- Ability to manage multiple priorities in a fast-paced environment
- Professional, confident, and solution-driven demeanor
- Willingness to travel locally and perform onsite client assessments and site surveys
Position Purpose:
The primary purpose of this position is to obtain new customers and grow existing customers’ business by partnering to advise and consult on current and future IT needs. The Sr. Account Manager will facilitate the entire sale from creating the opportunity to closing deals. All while demonstrating exceptional technology knowledge from IT equipment to managed services.
Every effort has been made to identify the essential functions of this position. However, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific duties from this list does not exclude them from the position if the work is similar, related, or is an essential function of the position.
Position Responsibilities:
- Manage all customer opportunities, quotes, and orders in the appropriate MNJ system.
- Partner with available resources to meet customer needs (vendors, internal engineer, etc.).
- Continually prospect new opportunities.
- Conduct outbound phone calls and receive inbound inquiries on a daily basis.
- Attend sales meetings. These include annual company kick-off, SVS events, and monthly meetings.
- Participate in MNJ marketing activities and drive attendance to local marketing events.
- Conduct customer business reviews.
- Utilize heat mapping to manage and grow customers.
- Present annual business plan and periodic major account reviews to sales management.
- Other duties as assigned.
Position Requirements:
- High school diploma or equivalent required.
- At least 3 years of experience in IT sales.
- Must meet gross profit expectations outlined in sales title policy.
- Must be proficient in problem discovery & solution selling.
- Effective communication skills, both written and verbal.
- Must be highly organized and possess the ability to multi-task on a daily basis.
- Must have the ability to manage time to maximize sales.
- Strong negotiating skills.
- Proficient with Microsoft Office products (Outlook, Word and Excel).
- Must be able to read, write, speak, and understand the English language.
- Must possess the ability to deal tactfully with vendors, customers, employees, and the general public.
MNJ recognizes that our employees are our biggest asset and that is why we stress the importance of our culture and climate in our daily work. We value and treat our colleagues with respect and promote working hard by also having fun at work. Our team is a passionate group of individuals in every department that are looking to give our clients the best experience possible.
MNJ values our employees, and we want them to be healthy and happy. We offer competitive salaries and a diverse blend of benefits to ensure that we are a great place to work!
- Medical, dental, and vision insurance
- Company-paid Health Reimbursement Account (with applicable medical plans)
- Flexible Spending Accounts (Health and Dependent Care)
- Company-paid life and AD&D insurance
- 401k (pre-tax and Roth options available) along with company matching
- Voluntary supplemental life and AD&D insurance
- Voluntary short-term disability
- Voluntary long-term disability
- Accident Insurance
- Critical Illness Insurance
- Company-paid telehealth
- PTO & paid holidays
- Employee Assistance Program
- Employee recognition programs
- Referral bonus program
- Job training & professional development
The salary for this role is $40,000/year, plus commission. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.
MNJ is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Financial Highlights – Enjoy an Immediate Pay Raise and Professional Growth!
$10k Fast Start Bonus Per Month for 12 months, $120k First Year, requires one new commercial account with at least 250 employees, every two weeks.
$2,500 First Week Training Pay for the first five training days.
$500 per virtual appointment bonus with food with no bonus limit.
Up to $1500 per week for meeting minimum call and one qualified onsite appointment.
200% of the profit margin for the first 90 days of orders shipped.
40% to 59% of the profit margin after 90 days
Up to $10k new client account credits
Up to $5k new account donation credits
Up to $400 of gift cards for business building activities
GHA Technologies, Inc. has become the #1 Employee-Owned Value-Added Reseller in America. Past rewards have included #1 Microsoft Western Region VAR, #1 fastest growing company in Arizona, #69 on the CRN Solution Provider 500, #15 2018 CRN Fast Growth 150 List.
We sell the latest AI technologies from Nvidia, Dell, HP, Microsoft, Google, Cisco, Lenovo, Apple, VMWare, Adobe, APC, IBM, Nutanix, EMC, Pure Storage, Samsung, Intel, Eaton, and all the hottest AI and Green Data Center, Virtualization, Energy Conservation, Cloud, Storage, Security, Wireless, SD Wan, Video, Identification, and Power Technologies! We also specialize in mission critical product procurement and integration services for some of the largest Corporate, Government, and Education clients in America! Our client base is a who's who of corporate America!
GHA employee owners will receive stock shares every year on top of our industry’s leading commissions, bonuses, and promotional offerings!
Mission critical, online, vast E Commerce distribution network coast-to-coast warehouse locations support just-in-time delivery.
Super convenient, orders placed by 9:00 p.m. EST (8:00 p.m. CST) can be received the next morning for in-stock items.
Secure, 24-hour access to your own personal portal customized with special pricing on more than 2 million top selling products from 3,500 manufacturers in the USA and across the globe.
We are currently HIRING experienced Sales Professionals nationwide with a minimum of three years direct technology sales experience.
We offer a highly lucrative earnings and benefits package with top salespeople earning between $96,000 to $2,000,000 annually. W-2 Employment, Medical, Dental, and HSA Benefits, 401K Retirement Plan, and GHA company stock ownership (ESOP) plan.
Please email your resume to and schedule a strictly confidential interview.
Visit us at:
Department: Enterprise Core Technology (IT)
Duration: 6 Month (CTH)
Work Schedule: Mon-Fri, 8 AM - 5 PM CST (Flexibility is a must in this role due to interactions with other countries)
Work Location: Remote (Preference for Chicago area candidates, but not required)
CST time zone is mandatory/required
Travel is required within US, and other countries up to 20%
International travel two to three times a year.
Must have a valid passport!
Company will reimburse travel, food, lodging etc.
Note:
- Candidates must have recent, direct Coupa experience in the required modules
- Strong communication skills are critical due to global stakeholder interactions.
- Understanding of P2P process flows
- Real?world Coupa functional configuration experience
- Troubleshooting examples across modules and integrations
Role Summary
We are implementing Coupa for global Indirect Procurement.
This role supports and enhances the following Coupa modules across global regions:
- P2P (Procure?to?Pay)
- Supplier Information Management (SIM)
- Core Platform
- Coupa Risk Assess (CRA)
The Business Systems Analyst works closely with Procurement, Finance, and IT stakeholders to deliver functional enhancements, maintain system stability, and drive improvements aligned with enterprise Procure?to?Pay operations.
Key Responsibilities
- Manage and maintain Coupa P2P, SIM, Core, and CRA modules
- Approx. 80% functional / 20% technical
Support:
- Catalog management
- Project & non?project procurement
- Approval workflows
- Supplier collaboration (CSP, cXML, SAN)
- Accrual processes
Administer & support integrations with:
- Oracle ERP
- Workday
- Vertex
- ServiceNow
- Troubleshoot system/integration issues and provide clear business?level explanations of root causes and recommended solutions
- Partner with global cross?functional stakeholders (US, EMEA, etc.) to deliver enhancements in an Agile environment
- Identify and drive process simplifications and best practices to improve user experience and adoption
Support:
- SIT/UAT testing
- Documentation
- Release readiness activities
Required Qualifications
- Bachelor's or Master's degree in Computer Science, Information Systems, or related field
- 5+ years hands?on Coupa experience with:
- P2P
- SIM
- Core
- CRA
- Experience supporting Oracle ERP Coupa integrations
- Strong analytical, interpersonal, and communication skills
- Ability to manage multiple priorities in a fast?paced, globally distributed environment
- Ability to work independently with minimal supervision
Preferred Experience (Nice to Have)
- Experience implementing/supporting global P2P or Supplier Management processes
- Familiarity with Agile delivery frameworks
- Experience with Coupa configuration, workflow design, or data analysis
Interview Process
Format: Virtual
Number of Interviews: 2
Duration: 30 minutes each
$37.85 - $58.67 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.
Position Highlights:
- Position: Applications Analyst II - Orders
- Location: choice of Arlington Heights, IL / Skokie, IL / Warrenville, IL
- Full Time
- Hours: Monday-Friday, 8:00am - 4:30pm
- Required Travel: some travel to other corporate sites above may be required.
- Hybrid Position
Job Summary:
As the Epic Inpatient Orders Application Analyst II at Endeavor Health, you will be responsible for supporting Epic Inpatient Orders application and associated third party applications, this would include working with Inpatient Providers, Nursing and Clinical Ancillary teams. Facilitating specific areas of IT including full life cycle management, from analysis and design to deployment and maintenance of technology solutions and platforms. In addition, you will identify opportunities with the goal of reducing manual efforts, supporting the growth of the organization, promoting patient and user experience, and creating innovative solutions with operations. You will foster strong working relationships with key stakeholders, promote the consistent use of available tools, techniques, workflows, and platforms, and perform administrative tasks as assigned.
To be successful in this role, you will be expected to remain updated on the latest solutions and technologies and advocate for the adoption of industry best practices.
What you will do:
- Under general supervision, facilitate the use of technology by the end-user and ensures systems are performing at more efficient levels.
- Designs and documents application changes and new features or defects in application area assigned.
- Reviews and responds to customer requests and participates in customer meetings.
- Occasionally leads customer meetings.
- Contributes to application and workflow process improvements.
- Solves complex problems. Takes a new perspective using existing solutions. Analyzes possible solutions using standard procedures.
- Builds knowledge of the organization, processes and customers.
- Maintain all assigned applications and version levels.
- May provide application support to other teams.
- Develops and executes test plans according to standards.
- Completes necessary internal reporting and reports status to management.
- Completes any other applicable requests from management.
- Ability to work a varied schedule, on-call hours, and hours as required during crisis situations.
- Develops and executes application projects and project plans according to standards.
- Adheres to all department standard operating procedures and customer service principles.
- Performs other duties as assigned.
What you will need:
- Education: Associate degree with 1 year previous experience in IT or relevant user experience OR
- Minimum of three (3) years of relevant IT experience or relevant user experience.
- Certification: Current Epic appl certification in minimum of one Epic application. Preferred: Epic Inpatient Orders, Order Transmittal, Bugsy Certification
- Experience: listed above, preference for 2+ years of experience in healthcare setting in addition.
- Unique or Preferred Skills:
- Able to communicate and translate complex technical terms into understandable simple terms for all customer groups.
- Must be able to work independently and in a team setting, possess good verbal, written & customer service skills.
- Advanced knowledge of procedures, utilities, and operating systems.
- Uses logic and methods to problem solve.
- Utilizes effective analytical and troubleshooting skills with minimum to moderate assistance.
Benefits (For full time or part time positions):
- Incentive pay for select positions
- Opportunity for annual increases based on performance
- Career Pathways to Promote Professional Growth and Development
- Various Medical, Dental, Pet and Vision options
- Tuition Reimbursement
- Free Parking
- Wellness Program Savings Plan
- Health Savings Account Options
- Retirement Options with Company Match
- Paid Time Off and Holiday Pay
- Community Involvement Opportunities
Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals ? Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) ? all recognized as Magnet hospitals for nursing excellence. For more information, visit you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.
Please explore our website ( ) to better understand how Endeavor Health delivers on its mission to ?help everyone in our communities be their best?.
Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.
Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.
EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.
MUST LIVE IN PROXIMITY TO Schaumburg, Illinois / No Sponsorship Available / NO H-1B's
General Overview:
Service Manager’s primary responsibility is to oversee the activities and responsibilities of the service delivery team. While not directly involved in hands-on support, they are expected to provide guidance and oversight to the team, ensuring that service and support are delivered to clients in accordance with established agreements and performance standards.
The Service Manager reports to the Director of Operations. The Service Manager develops and refines our company’s best practices.
As the Service Manager, you’ll be responsible for managing the day-to-day operations of the service desk, overseeing the technical support team, maintaining client satisfaction, and driving continuous service improvement. You’ll work closely with technical staff, account managers, and leadership to ensure we’re consistently meeting service-level goals and client expectations.
Responsibilities:
• Manage the service delivery team’s daily activities as well as the dispatch process of service requests
• Lead and manage the service desk team, providing guidance, coaching, and performance management
• Provide accurate reports and metrics to company management on KPIs for service delivery
• Drive problem investigations and resolution as required
• Develop and maintain documentation, processes, and SOPs for service delivery
• Oversee service scheduling, escalation, and client satisfaction
• Active role in the daily management of all service calls
• Ensure quality and profitable services are performed to the agreed SLA
• To ensure that systems, processes and methodologies are followed according to company guidelines
• Identify trends and develop strategies to support these trends
• Participate in strategic planning to scale service delivery as the company grows
• Assist in the development of technical roadmaps for technical staff to fill knowledge gaps
• Build relationships with clients and participate in necessary client meetings (Pre & Post Sales)
• Support onboarding and offboarding of new team members
Experience Required:
• Knowledge and experience in cross-functional management methods and techniques
• Some knowledge of IT applications, processes, software, and equipment
• Strong organizational, presentation, and client service skills
• Skill in strategic planning with an ability to think ahead and plan over a 6–12-month time span
• Skill in planning and preparing written communications
• Skill in leading people and getting results with a strong client orientation
• Ability to multitask and adapt to changes quickly
• Ability to work in a team and communicate effectively
• Service awareness of all organizations' key IT services for which support is being provided
• Understanding of support tools, techniques, and how technology is used to provide IT services
• Familiarity with ITIL best practices or similar service management frameworks
- Previous experience as a Service Manager at an MSP.
- Bachelor’s or associate degree in computer-related fields is a plus.