Information Technology For Development Jobs in Reno

What we're looking for

• Education: High School education or GED required.

• Experience: OSHA Forklift and HAZMAT certification a plus.

Who you are:

• Ability to apply common sense understanding to carry out detailed and uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be available to work any shift.
• Be able to handle stress caused in meeting deadlines with tight scheduling requirements.
• Must be able to use proper techniques to lift to 75 pounds. The ability to follow directions with emphasis on safety is extremely important.
• Must have responsible work habits.
• Must be familiar with warehouse systems.
• Must have forklift experience.
  

How you will thrive and create an impact

• Inbound: Unload trucks, trailers, containers of freight, counting products, compare to manifest to check all shipments for damage, infestation, or production code dates. Material handlers must report shortages, damages, and mis-shipments on appropriate forms. Also be able to sign for inbound shipments when necessary. All inbound shipments are moved safely to storage locations to be efficiently stacked as store merchandise.
• Order Picking: Ensure that the correct product number, quantity, and type (lot, batch, serial number) of product are picked. Transport orders to shipping locations or delivery platforms with material handling equipment such as but not limited to fork trucks, cherry pickers, or pallet jacks. Materials handlers must be able to label, stencil, tag, mark orders, band, bundle, wrap, over-pack, and palletize as required.
• Outbound: Compare quantity, labeling and address with order to ensure out-going shipments are complete and correct. Assign signature for outbound as necessary. Efficiently move product, cartons and or pallets into trailers, rail cars or containers.
• Maintain equipment in a neat, clean, and orderly fashion. Operate equipment safely and efficiently. Comply with company standards and OSHA requirements.
• Keep accurate records and reports. Assist in physical inventories and cycle counts. Ensure proper stock rotation. May key inventory adjustments in computer.
• Repack or re-box cases per customer instructions. Repair and consolidate damaged goods as required. Operate shrink-wrap machine. Charge forklift battery as needed; stack and or separate good from bad pallets when necessary; clean railcars, trailers, and truck docks, bays as requested.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Know Your Rights poster.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.

CROSSMARK is a leading sales and marketing services company founded in 1908, and for over 100 years we have been working with retailers and manufacturers to increase product sales by employing more than 30,000 associates throughout the United States, Canada, Mexico, Australia, and New Zealand. We are headquartered in Plano, Texas. Equal Opportunity Employer

CROSSMARK is in search of Event Specialists in your area! As an Event Specialist, your responsibilities would include: practicing suggestive selling to drive sales for a particular product, excellent customer service, and in-store cooking demonstrations.

CROSSMARK offers weekly pay, a 401K plan, and health benefits including optional coverage for vision and dental plans. If you are interested in learning about the positions, feel free to

Friendly, respectful, willing and able to take direction

Must be able to stand for up to six (6) hours

Food Safety Certification (to be completed AFTER being hired)

Reliable internet access

Ability to work independently

Be responsible and dependable

Have your own reliable form of transportation

High school diploma/GED

All your information will be kept confidential according to EEO guidelines.

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• Perform simple repetitive bench assembly of parts and components
  
• Use bolts, screws, hand tools, clips and other fastening devices
  
• Work under close supervision and may work from models, samples, or simple diagrams
  
• Handle 50-pound parts to assist with large part construction
  
• Support all facility Continuous Improvement and LEAN initiatives including, but not limited to:
  
  • 
    
  • Maintain 5-S (sort, set in order, shine, standardize, sustain) throughout shop floor and office areas.
    
  • Track and sustain all visual management tools such as, but not limited to: layered audits, Overall Equipment Effectiveness (OEE) boards, and any additional LEAN tools that are deemed necessary to provide direction, goals and status to the shop floor.
    
  • Encourage, support, and actively participate in Kaizen improvements and events throughout the facility, department, and area of responsibility.
    
  
  

Job Title: Superintendent

Classification: Exempt

Job Summary: Responsible for assisting management in the general business operations of the company by overseeing the onsite management of projects, including the supervision and oversight of onsite personnel and subcontractors. This position will direct onsite personnel and subcontractors in the planning, coordination, and execution of work with the end result being a quality project completed safely, on schedule, within budget, and which attains or exceeds profit goals, while promoting and enhancing client relationships and the company’s image.

Essential Duties and Responsibilities:

The Superintendent will be primarily involved with performing the following duties and responsibilities.

• Use discretion and independent judgment and professional skills to perform daily duties and to resolve field operations issues.
• Effectively plan, schedule, oversee, and manage onsite activities of project to ensure project’s goals and schedules are met.
• Identify and proactively resolve field problems, issues, and conflicts to prevent project delays.
• Perform a qualitative review of all contract documents for potential conflicts or interpretation issues to mitigate risk; review design documents for compliance to specifications and contract, subcontract documents for scope completeness, and all project plans, scopes, submittals and shop drawings for specification compliance and design/constructability issues.
• Possess a strong working knowledge of all project plans, specifications, owner contract, subcontracts, purchase orders, daily correspondence, shop drawings, submittals, and all other project related documents, and maintain a complete and accurate set of as-built drawings.
• Proactively schedule and coordinate all subcontractors to ensure completion of the project in accordance with the project schedule and to ensure that no additional costs are required for completion of work.
• Plan ahead on future construction activities (e.g., 3-week look ahead schedules) to ensure efficient and productive transition from one day to the next and from one project to another.
• Monitor subcontractors’ work and ensure they deliver work competently and in accordance with all applicable construction and engineering standards and codes, contract documents, drawings, specifications, schedules, safety and environmental rules, and quality control/assurance standards.
• Assist Project Manager, Preconstruction, and client personnel during a project’s planning phase, including preparation of work sequencing, alternative solutions, and execution plans.
• Advise Project Manager of project issues, events, performance, and progress of the project.Provide overall project schedule impacts and identify root causes for project schedule delays.
• Inform and consult with General Superintendent regarding any difficulties or restrictions experienced in the ability to adequately perform required documentation, Quality Assurance and Control, execution of work, or other project responsibilities.

• Purchase necessary materials and supplies, inspect for quality and quantity, and review and approve related invoices.
• Guide project to completion to ensure proper close-out and maintain and review punch list process to ensure all items are addressed and executed in a timely manner.
• Supervise assigned Assistant Superintendent(s) and/or other field personnel.
• Hold and/or participate in project meetings (e.g., subcontractor safety preconstruction meetings, meet with client representatives to discuss construction status and activities, weekly subcontractor meetings, etc.).

This position will also require performance of the following duties:

• Handle project set-up to include obtaining trailer, equipment, required signage and postings, personal protective equipment (PPE), and other items in accordance with company procedures. Demobilize at project end.
• Through use of CMiC, complete accurate daily reports (including weather and subcontractor manpower reports), safety logs, equipment rentals, and cost coding.
• Assist the Project Manager in issuance of monthly payment applications (e.g., percent complete of each activity).
• Work with Project Manager and Project Administrator to ensure material deliveries and manpower loadings are in accordance with the project schedule.
• Through use of CMiC, provide minutes of weekly superintendent/subcontractor meetings to attendees and Project Manager.
• Create (or assist Project Manager with) Requests for Information (RFI’s) as needed.
• Participate in applicable corporate meetings and forums.
• Make recommendations for ways to improve field business operations (including processes, procedures and best operating practices), looking for ways to increase client satisfaction, improve efficiency and improve profitability.
• Advise Project Manager or VP/GM of possible new work opportunities with existing or new clients.
• Other duties as assigned.

Note: The Superintendent should not (and will not be required to) perform manual duties, such as operating equipment.

Safety:

• Comply with all safety policies, report suspected safety concerns, make recommendations for enhancements to the safety program, and visibly support and uphold the company’s strong safety culture.
• Ensure all construction activities are conducted in a safe, clean and orderly working environment and ensure job site compliance with the Injury and Illness Prevention Program (IIPP), including addressing job site issues and documentation of any IIPP events in adherence with the Company’s IIPP manual.
• Conduct weekly safety audits of the worksite and ensure that discrepant items are immediately corrected; maintain documentation of both audits and corrections made.
• Conduct and document Safe Start meetings with each subcontractor’s Project Manager and/or Foreman, regular safety orientations for new subcontractor workers, weekly safety/coordination meetings with subcontractors’ foreman, and weekly “All Hands” meetings.
• Ensure all safety documentation (Safety Program, Site Specific Safety Plan, Site Specific MSDSs, JHAs, Designated Safety Person, First Aid/CPR Certifications, etc.) is submitted before allowing a subcontractor to start work.
• In coordination with the Regional Safety Manager, manage OSHA site visits.
• Remain current in all company required safety training and certifications.
• Acknowledge and celebrate safe behaviors and actions of others.

Personal:

• Understand and work within the accepted ethical standards of the company.
• Proactively support and encourage diversity on projects and team. Visibly support and promote fair and equal treatment and opportunity for all.
• Remain current in all company required training and certifications.
• Stay abreast of changes in the industry, best practices, and other industry information by appropriate reading, meetings, conferences, networking, etc.
• Continuously find ways to take on challenges, increase skills and capacity, and improve knowledge and performance.

Education, Experience, and Licensing/Certifications:

• Degree in Construction Management, Engineering or related field.
• Minimum of 5 years of experience as a Superintendent with a construction general contractor.
• An equivalent combination of education and experience will be considered.
• Design-build experience on relevant project types.
• Valid State-issued driver’s license and satisfactory driving record and vehicle insurance which meets Alston Construction liability coverage requirements.
• OSHA 30-hour Safety Certification.
• First Aid/CPR Certification.

Knowledge, Skills and Abilities Required:

• Ability to deliver a quality project safely, on schedule, within budget, and to the client’s satisfaction.
• Strong background in MEP (mechanical, electrical and plumbing)
• Thorough understanding of all local, state, federal (including OSHA), and company safety and environmental regulations, codes, and requirements related to the construction industry; ability to impart knowledge to others.
• Ability to work well with discretion and independent judgment with minimal supervision, as well as in a team environment.
• Ability to read and understand drawings, specifications, maps, surveys, mechanical and electrical sheets, project schedules, cost reports, and other construction documents; understanding of contract provisions which address scope of work and design criteria.
• Working knowledge of all sub trades.
• Ability to supervise others, including organized labor.
• Ability to exercise initiative and sound independent judgment, define problems, collect data, establish facts, draw valid conclusions, and make timely decisions.
• Excellent skills in organization, time management, planning, and prioritization
• Proactive and readily adaptable to changing conditions or demands and ability to work well under pressure and with tight deadlines.
• Strong mathematical and analytical skills.
• Effective communication skills (written and verbal).
• Professional demeanor and effective interpersonal skills; ability to successfully interface with and to maintain good working relationships with clients, co-workers, managers, subcontractors, vendors, and others.
• Proficiency in computers, Microsoft Project, Word, Excel and Outlook, and CMiC.

Physical Requirements:

• Frequently required to stand, walk, sit, stoop, kneel, crouch, climb, and reach.
• Occasionally required to crawl.
• Frequently lift 10 lbs and occasionally lift more than 25 lbs.
• Extensive reading from documents and computer. Specific vision abilities include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
• Willingness and ability to work extended hours and flexible schedules, including evenings and weekends.
• Willingness and ability to travel frequently and for extended periods.

Work Environment

• The majority of the Superintendent’s duties consist of office and non-manual work in the field; however, working in an office is at times required.
• Will be exposed to outside weather elements while in the field.

Westwind Investors Management, LLC (Westwind) is seeking a Financial Operations Associate to be based in its Reno, Nevada office. Westwind is a private holding company with assets in a variety of investments and has a long track record of building great businesses in partnership with management teams. We take controlling interest of successful businesses where we have passion and conviction that long-term success will be achieved. As a result, we care deeply about every company we own and work closely with them to build unique and lasting value for all stakeholders. 

We're seeking a Financial Operations Associate who finds fulfillment in accounts payable as a career path. This role is perfect for someone who thrives in a fast-paced environment, appreciates our quality-focused culture, and keeps their eyes on deadlines.

Seniority Level: Associate

Job Function: Accounting

Industries: Investment Management

Responsibilities

• Manage the execution of accounts payable and accounts receivable, including tracking invoices, making timely payments, obtaining approvals, and preparing reconciliations
• Prepare and maintain complex reports including the weekly cash report and special project reports
• Provide multi-faceted support to the Investment and Operations teams, including generating reports/schedules as assigned and preparing ad hoc analysis
• Maintain a calendar of renewal and payment dates for insurance policies; Work with internal and external personnel to ensure appropriate coverage and no lapses
• Reconcile trades made in our public trading portfolio to verify they are in compliance with approval parameters 
• Continuous and active monitoring of specified critical items as designated by Westwind Management 
• Maintain and actively monitor a calendar of all vehicle registration dates to ensure timely renewals 
• Prepare monthly credit card reports summarizing charges by entity and account
• Assist with researching and executing organizational and process efficiency opportunities
• Take ownership of special projects as assigned, seeing the project through fruition
• Other duties as assigned

Qualifications

• Two-year degree Associates
• Bachelor’s degree in Finance or Accounting, preferred but not required
• Accounts Payable experience
• Ability to thrive in a fast-paced, rapidly evolving entrepreneurial environment where multi-tasking is the norm
• Diligent work ethic with the ability to quickly learn and work independently 
• Excellent analytical skills with an attention to detail
• Curious and resourceful with a natural ability to solve problems and seek new information
• Highly effective verbal and written communication skills
• The ability to prepare complex analyses
• Ability to maintain confidences and confidential information in the execution of responsibilities
• Strong skills in Microsoft suite, specifically in Excel at an intermediate level

IT Support / Application Support Specialist

Technical Role Summary

This role provides frontline and Tier 1.5 technical support for PBS infrastructure, end-user computing, and business applications. The IT Support / Application Support Specialist is responsible for independently resolving a high percentage of incidents while strictly following documented procedures, security controls, and escalation paths. The role serves as the technical intake point between users and Tier 2/3 teams, ensuring issues are accurately diagnosed, reproducible, and fully documented prior to escalation.

Core Technical Responsibilities

• Serve as primary intake for IT incidents and service requests via phone, email, and ticketing system
• Perform structured troubleshooting using documented workflows and root-cause isolation techniques
• Resolve Windows OS issues including profile corruption, OS configuration, patching, and driver-related problems
• Support endpoint hardware (desktops, laptops, printers, scanners, peripherals) including break/fix replacement
• Administer Active Directory objects (users, groups) following least-privilege standards
• Create, modify, disable, and audit Microsoft 365 user accounts, mailboxes, licenses, and group memberships
• Troubleshoot Microsoft 365 services (Outlook connectivity, Teams issues, OneDrive sync, SharePoint access)
• Perform basic network diagnostics (IP configuration, DNS resolution, gateway reachability, latency symptoms)
• Use RDP and approved remote support tools for endpoint and application troubleshooting
• Deploy and image workstations using standard build procedures and deployment tools
• Install, update, and license approved software packages
• Maintain accurate CMDB/asset records and ticket documentation
• Identify recurring incidents and potential systemic issues and escalate with supporting evidence
• Execute limited, predefined SQL tasks (read-only queries or controlled updates) in approved environments only

Imagine Application Support Responsibilities

• Serve as initial technical contact for Imagine application incidents and service requests
• Differentiate between user workflow errors, configuration/data issues, and system-level problems
• Apply documented fixes and known workarounds for common Imagine issues
• Collect detailed diagnostics (logs, screenshots, timestamps, reproduction steps, user context)
• Escalate to Tier 2/3 internal teams or vendor support per established escalation procedures
• Track escalations and communicate status updates to stakeholders

Required Technical Experience

• 5+ years of hands-on IT support or application support experience
• Advanced Windows OS administration and troubleshooting skills
• Strong experience with Active Directory and access management
• Enterprise Microsoft 365 administration and support experience
• Experience working in structured, ticket-driven support environments
• Strong understanding of escalation thresholds and operational boundaries

Preferred Technical Skills

• Experience supporting small to mid-sized enterprise networks
• Working knowledge of TCP/IP, DNS, DHCP, and client-server architecture
• Read-only or controlled SQL experience
• Familiarity with ITIL incident and problem management practices
• A+, Microsoft, or equivalent technical certifications

Location: Reno, NV (On-site)

Schedule: Monday–Friday | Full-time

Renown Health is seeking a visionary Director of Coding & Health Information Management (HIM) to lead and modernize HIM, HB and PB Coding operations across our integrated health network. This executive-level leader will drive accuracy, compliance, and innovation across inpatient, outpatient, and professional coding while shaping the future of digital health information management.

In this role, you’ll partner closely with executive leadership, revenue cycle, compliance, IT, and clinical teams to optimize documentation quality, coding accuracy, risk adjustment performance, and revenue integrity—while ensuring the privacy and security of health information systemwide.

What You’ll Lead

• Enterprise HIM & Coding Operations: Oversight of inpatient, outpatient, and professional coding with a focus on accuracy, timeliness, and regulatory compliance.
• Risk Adjustment & Compliance: Serve as the subject-matter expert for risk adjustment, coding audits, RADV activity, and regulatory readiness.
• HIM Modernization: Drive digital transformation initiatives including record digitization, ROI automation, EMR optimization, and AI-enabled coding solutions.
• Performance & Analytics: Establish and monitor KPIs for coding accuracy, productivity, audit outcomes, and turnaround times—using data to drive measurable improvement.
• Collaboration & Influence: Partner with CDI, Revenue Integrity, Compliance, IT, and Physician Leadership to improve documentation quality and reimbursement outcomes.
• Leadership & Talent Development: Build and lead a high-performing HIM and coding team through coaching, development, and succession planning.
• Vendor & Financial Oversight: Manage vendor partnerships, budgets, and technology investments to support operational excellence.

What We’re Looking For

• Bachelor’s degree in Health Information Management, Health Informatics, Healthcare Administration, or related field (Master’s preferred)
• 10+ years of HIM experience in a large, integrated healthcare system
• 5+ years of leadership experience with direct oversight of coding operations
• Deep expertise in medical coding and Risk Adjustment
• RHIA or RHIT required; CPC or CCS required
• Proven ability to lead change, influence across teams, and drive results in complex environments

Why Renown Health?

At Renown, you’ll help shape the future of healthcare information management for Northern Nevada’s largest not-for-profit health system. We offer the opportunity to lead at scale, influence enterprise strategy, and drive innovation that directly impacts patient care, compliance, and financial performance.

Company Description

IMAGINiT Technologies, a division of Rand Worldwide, advances the way companies use technology to design, develop, and manage complex engineering projects. As the market leader in North America, we continue to enjoy a great deal of success even in these unprecedented times. Our culture is supportive, dynamic, collaborative, and driven to meet the ever-changing needs of our customers and our employees. If you are looking to make a real difference, we would love to hear from you.

Job Description

As part of a dynamic territory sales team, the Territory Account Manager will be responsible for managing, growing, and expanding into a current customer book of business (BOB). Success will depend on your ability to organize, prioritize, and engage with your BOB. Further, a successful Territory Account Manager will have the ability to identify, prioritize, and target accounts within and outside of a BOB, identify and understand client needs and requirements, develop strong relationships, collaborate, and manage multiple internal and external resources to drive a deal to close

Major Responsibilities/Activities

• Further establish, cultivate, expand and maximize business relationships.
• Identify unmet needs, efficiency opportunities and/or workflow challenges by using a consultative approach.
• Strategically sell respective solutions, related value and the positive impact IMAGINiT’s services and products can provide.
• Tactically prioritize and plan each day based on potential and urgency .
• Lead sales discoveries, develop presentations and proposals.
• Spearhead account and opportunity related strategy sessions with internal teams.
• Collaborate across RAND Worldwide business enterprise to further develop and secure business.
• Formulate, execute and update rolling business plan of action and KPI’s.
• Leverage to document current and drive future activity, create proposals, process orders and forecast sales.
• Resourcefully utilize all available sales efficiency tools, professional and social media platforms to drive access, awareness and engagement.
• Take full ownership and accountability for continuously educating, professionally developing and creatively navigating the current and future industry changes.
• Consistently meet or exceed monthly sales targets.

Education Requirements

• Diploma or degree in business, other related fields, or equivalent work experience.

Experience/Skill Requirements

• 2 years of successful, documented sales growth and/or extensive customer engagement.
• Solid business acumen and skill set to manage the full sales cycle.
• Ability to have business conversations at all levels from user to Owner.
• Capable of managing multiple internal and external teams, as well as external resources to ensure comprehensive solutions are provided.
• Proficient in and/or adept with sales platforms and available customer related technology (MS Office suite and Teams, Revenue Grid, 6 Sense, Eloqua, Monster Connect, Salesforce, LinkedIn, AI).

Subjective

• Driven, self-motivated, goal oriented, growth & expansion mentality.
• Proactive initiative with personal accountability to pursue vs patiently wait.
• Coachable with a willingness to learn and a desire to continually improve.
• Competitive, team-based frame of mind.

Key Performance Indicators (KPI)

• Ability to effectively access and positively engage with Customers (via phone, live/virtual calls and meetings, e-mail, MS Teams and professional/social media platforms).
• The continual influx and growth of new opportunities in the pipeline.
• Meeting and/or exceeding quotas.

Work Environment

• This job operates in a professional office environment. This role routinely involves standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to talk; hear; sit; stand; walk; use hands to finger, handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

Travel

• This position requires up to 20% travel. Travel is frequently by air, is outside the local area and overnight. Access to a reliable automobile and a valid driver’s license are required as well as the ability to legally enter both Canada and the US.

Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

Total Compensation

• Base Range: $45,000-$50,000
• OTE Range: $120,000 plus

Benefits

• Health, Dental, and Vision
• Health Savings Account with Employer Matching Contribution
• Limited Purpose FSA Account
• Medical Flexible Spending Account
• Dependent Care Assistance Plan
• Short & Long-Term Disability
• Wellness Programs
• Employee Assistance Program
• Group Term Life Insurance
• Voluntary Life Insurance
• Paid Holidays
• Vacation and Sick Leave
• 401(k) with company match
• Tuition Reimbursement
• Service Awards
• Employee Referral Bonus Program

Visit us at for more information.

We celebrate employment equity and diversity! We encourage applications from all qualified individuals and do not discriminate based on disability, race, ethnicity, religion, gender, sexual orientation, age, veteran status, or any other basis protected under federal, state, provincial or local laws. We are committed to providing reasonable accommodations for persons with disabilities. If you require reasonable accommodation during the application process, we will work with you to meet your needs.We thank all applicants in advance for their interest, but only those applicants who are to be considered will be contacted. Must be authorized to work in the U.S. for any employer without company sponsorship.

Job Title: Process Associate – Customer Service Representative

Location: Reno, NV.

Job Description

In the role of Process Associate, you will execute transactions as per prescribed guidelines and timelines and follow all predefined procedures to meet SLA target and to ensure that the performance parameters are met.

You will be responsible for keeping accurate records of business activities including detailed information on Agreements/Orders, exceptions and queries, outstanding problems and executive approvals as outlined by Legal & Finance. A Process Associate must accept and deal with customer communication for agreed languages.

Responsibilities may include but are not limited to:

• Review and validate documents, processing bills, analysis of data.
• Respond to complaints/queries on mail and interact with vendors for order management
• Support your team in daily operations reviews and help in escalation resolution with the objective to meet service level agreement targets for the specific process within the guidelines, policies, and norms of Infosys
• Deliver on the new process/approach to meet client and internal goals
• Adhere to Service Level Agreement compliance and Process compliance standards
• Serve as backup support to others on the on the team
• Suggest more efficient ways for processing of work; learn new areas for possible future ownership

Basic Qualifications:

• High School diploma or GED equivalent
• 6 months of experience in the job description

Preferred Qualifications:

• 1 year of previous experience in a similar data entry or administrative role
• Proficiency in Microsoft tools such as MS Word, MS Excel, MS PowerPoint, MS Outlook, and other business systems
• Analytical and problem-solving skills
• Ability to work effectively as part of a team
• Ability to provide a strong focus on customer satisfaction
• Administration & organizational skills
• Written and oral communication skills
• Willingness to learn new processes and tasks
• Flexible schedule (overtime eligible)

About Us

Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.

Infosys BPM has 45 delivery centers in 16 countries spread across 5 continents, with 57,694 employees from 111 nationalities, as of March, 2024.

The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin

Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

Job Summary:

The Subsurface Analyst will join a highly trained team of field specialists responsible for identifying and designating critical subsurface utilities and structural embeds within concrete structures. This role supports safe excavation and construction activities by providing accurate, non-destructive investigations of underground infrastructure.

This position operates within the discipline of non-destructive testing (NDT) and utilizes advanced technologies including Ground Penetrating Radar (GPR), electromagnetic (EM) pipe locators, and other specialized scanning tools. In addition to performing field investigations, the Subsurface Analyst will capture and document findings to create a digital representation of previously unknown subsurface infrastructure.

Duties and Responsibilities:

• Perform investigative scanning activities on commercial, industrial, and infrastructure job sites.
• Collect and analyze field data to designate structural embeds including rebar, conduits, post-tension cables, and other structural elements.
• Locate underground utilities such as sewer, water, communications, gas, and electrical lines.
• Travel as required for training and service support.
• Accurately mark scanned areas in accordance with Penhall’s Standard Marking Protocol.
• Complete comprehensive field documentation including reports, sketches, and photographic records.
• Partner with site personnel to review and confirm project scope prior to beginning work.
• Communicate clearly with clients regarding technology capabilities, limitations, and recommended solutions.
• Explain investigation results, safety considerations, and recommended next steps to customers.
• Conduct pre-job and post-job inspections of equipment and report any malfunctions.
• Maintain a clean, safe, and organized work environment at all times.
• Attend required safety meetings, job briefings, and training sessions.
• Check in daily with scheduling personnel or supervisors to confirm assignments.
• Transport and properly secure all tools and equipment necessary for field operations.
• Assist with the training and development of new analysts when required.
• Perform additional duties as assigned by management.

Required Skills and Abilities:

• Ability to accurately interpret field equipment data and scanning results
• Strong problem-solving skills and situational awareness
• Excellent customer service and professional communication skills
• Detail-oriented with the ability to maintain accurate field documentation
• Comfortable operating handheld equipment and accessing elevated areas using ladders when necessary
• Ability to navigate active construction environments safely
• Capable of working independently as well as within small teams
• Familiarity with mobile applications and digital documentation tools
• Understanding of safety practices within construction or industrial environments

Essential Core Competencies:

• Business Development: Demonstrates a growth-oriented mindset and actively builds positive client relationships that support future project opportunities.
• Technical Accuracy: Maintains a strong focus on delivering precise and reliable subsurface investigation results.
• Customer Focus: Interacts with clients in a professional, courteous, and solutions-oriented manner.
• Accountability: Consistently follows company procedures and completes assignments reliably and responsibly.
• Continuous Improvement: Provides feedback and insights to improve field processes and operational efficiency.
• Safety Awareness: Proactively identifies hazards and strictly adheres to all safety policies and procedures.
• Adaptability: Adjusts effectively to varying job environments and client requirements.
• Time Management: Efficiently manages time and priorities to meet scheduling expectations.
• Team Collaboration: Works cooperatively with team members and contributes to a positive and supportive work culture.
• Communication: Clearly communicates relevant job information to both internal teams and external clients.

The role plays a critical part in delivering accurate and timely investigative results that support safe excavation and concrete construction operations. All field work must be performed in accordance with company safety standards, established protocols, and client expectations.

Education and Experience:

• High school diploma or equivalent required
• Technical training in Ground Penetrating Radar (GPR), Non-Destructive Testing (NDT), or construction scanning preferred
• Prior experience with GPR, X-ray scanning, utility locating, or concrete scanning services is a plus
• OSHA 10-hour or OSHA 30-hour certification preferred (may be obtained after hire)

Physical and Additional Requirements:

• Ability to lift and carry up to 50 pounds
• Frequent standing, walking, bending, and kneeling on job sites
• Comfortable working in active construction environments both indoors and outdoors
• Ability to travel and drive to various job locations while transporting required equipment

Penhall Company is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, compensation inquiries, discussions or disclosures, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. (41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a))

This job description is intended to describe the general nature and level of work being performed by employees in this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications required. Penhall Company reserves the right to modify, add, or remove duties and to assign other responsibilities as necessary.