Information Technology For Development Jobs in Phoenixville

Location: Remote or Hybrid

Hybrid – if within 50 miles of the Malvern, PA, or East Windsor, NJ office

• In-office Tuesdays, Wednesdays, and Thursdays
• Work from home on Mondays and Fridays

Travel: Limited, periodic travel expected—generally around one trip per month, with some flexibility based on business needs. Extensive or continuous travel is not anticipated.

Competitive guaranteed annual base salary + uncapped commissions

Comprehensive Benefits (Medical, Dental, Vision, 401k w/company match)

HMP Global is the omnichannel market leader in healthcare events, education, and insights with a mission to improve patient care. With a dominant position in several therapeutic areas, including Oncology, Psychiatry & Behavioral Health, Cardiovascular, Wound Care, and Public Safety, we deliver information and education to healthcare professionals through 400+ global, regional, and local events and reach over 4 million users monthly through digital networks and social channels.

We are seeking a business development professional to drive revenue for our market access brand(s), First Report Managed Care. You will partner with pharmaceutical clients to understand their objectives and present solutions. Our delivery team develops evidence-based solutions that identify gaps, analyze key performance metrics, and drive lasting results that build engaged clinician communities through education, information, and networking.

Responsibilities

• Ability to demonstrate knowledge and benefits of HMP Global’s products and services to meet client objectives.
• Work closely with clients to understand their needs, budget, and timeframe.
• Develop and grow a high-quality pipeline of new contacts as targeted potential clients through ongoing networking and relationship-building.
• Maintain consultative relationships with clients to ensure that they are maximizing the value of our products and services.

Qualifications

• Bachelor’s degree (required)
• Experience working a full sales cycle, from prospecting to closing
• Prior experience working at a medical communications agency (preferred)
• Exceptional presentation skills – in-person and virtual
• Demonstrated knowledge of the pharmaceutical industry
• Prior experience calling on pharmaceutical companies at the executive level
• Competitive in nature
• Ability to speak with confidence and poise
• Assertive, positive, and persistent communication style
• Naturally outgoing and articulate individual who thrives in social settings
• Skilled at objection handling
• Exceptional time management and organizational skills
• Consistent and verifiable work history
• Valid driver’s license

Please follow HMP Global on LinkedIn for news and updates

JOB DESCRIPTION

One of our large pharmaceutical clients is looking to hire an Associate Scientist of Cell Banking to perform Cell Banking for the Cell Culture processes and/or bio-analytical testing within the API Large Molecule Process Development group in Malvern PA. The candidate's primary responsibilities will include but are not limited to the production, testing, inventory, and supply of Master, Working, and development Cell Banks for clinical, and commercial production as well as analytical testing for biopharmaceutical and cell therapy products.

Responsibilities will include:

-Support Cell banking organization by performing Cell banking for Cell Culture processes and analytical testing.

-Execute production, testing, and release of Master, Working, development, and analytical cell Banks and ensures the timely supply to customers.

-Work in a team environment as well as contributing individually to meet project timeline and objectives

-Participate in Cell culture and cryopreservation of cells using aseptic techniques under GMP Compliant conditions.

-Execute all activities per established procedures and protocols -Interface with internal and external customers to ship cell banks and supply critical information as per their requirements.

-Collaborate cross-functionally to represent Cell Banking department. -

Author, review, and approve technical documents, SOPs, and batch records

.

Required:

-Bachelor's degree in scientific field, preferably Biotech

-Minimum 1 year of experience working in a lab environment, preferably GMP

-Minimum 1-2 years of experience working within cell culture

-Minimum 1 year of experience working with Aseptic techniques

-GDP (Good documentation practice)

-Strong attention to detail -Extremely motivated individual

Project Manager

Compensation Range: $90k - $160k/yr

Exact compensation may vary based on skills, experience and location

Featured Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• 401(k)
• Disability insurance
• Student loan assistance
• Paid maternity leave

About Us

Concrete Strategies Inc. (CSI) is a full-service national concrete contractor with the in-house resources and expertise to safely self-perform a wide variety of commercial construction including all aspects of cast in place concrete, precast erections, and concrete restoration. CSI began as Clayco Tilt-Up in 1988. In 2005, our services expanded, and we re-branded the company to showcase the additional offerings. Our 30 years in the business have enabled us to learn and refine our craft to meet the current market needs.

Why Concrete Strategies?

We provide the integrated services our clients expect, achieving Construction Success through:

• Economical Pricing

• Safe Jobsites

• Efficient, On-time Delivery

• High-quality, Innovative Results

National Presence

SEATTLE – PHOENIX - KANSAS CITY - ST. LOUIS - PENNSYLVANIA - DES MOINES

Engineering News Record Rankings

#8 Top 20 Firms in Concrete

#102 Top 600 Specialty Contractors

#26 Midwest Specialty Contractors

#3 Midwest Top Specialty Contractors by Sector – Missouri

#2 Midwest Top Specialty Contractors by Sector – Concrete

About the Job

The Project Manager will be based in the state of Washington. This position serves as the overall Project Leader for the jobs in which they are involved. Responsibilities range from project set up, project buy out, contract execution and compliance, material and equipment procurement, daily progress tracking, Project safety compliance, material and equipment invoice approval, manpower timesheet approval, responsible for project sequencing and scheduling, maintaining and updating schedules, coordination and communication with GC, extra work and change order distribution/tracking, coordination with Operation managers to secure adequate manpower, weekly cost report job forecasting, overall project fiscal responsibility.

Specific Role Responsibilities:

• Contract/Scope review and execution.
• Project safety compliance
• Job cost spread and estimate review
• Project sequencing and scheduling
• Project quantity/progress tracking
• Project cost reporting
• Invoice coding and approval
• Material/equipment procurement
• Change order request issuance/tracking
• Develop basic change order estimate pricing
• Coordination with GC/Owner
• Coordination with CSI Operations manager regarding manpower/resources

Requirements

• 5+ years of experience
• Bachelor’s degree in Construction management or Engineer recommended.
• Strong knowledge of construction principles/practices required
• Excellent problem-solving skills, with an adaptable and flexible style in working with all types of individuals
• Project set up, budget planning, buy out, and cost reporting experience is a must
• Good understanding of critical path scheduling.
• Experience leading successful project team, including development of employee and maintaining relationships with external entities
• Energetic and highly motivated with a strong sense of urgency
• Highly entrepreneurial and self-motivated, with the ability to work equally well on own as well as in a team environment.
• Ability to walk the job site, climb ladders, and multi floor scaffolding.

The Company is an Equal Opportunity Employer. The Company hires individuals on the basis of their qualifications and ability to complete the essential requirements and responsibilities of the job to be filled. It is our policy to grant equal employment opportunities to qualified persons without regard to race, color, national origin, sex, sexual orientation, gender identity/gender expression, religion, pregnancy, parental status, marital status, age, veterans’ or military status, regardless of how discharged, or physical or mental handicap or disability, genetic information, or other classification protected by applicable federal, state or local laws. The Company will provide equal opportunities in employment and take affirmative action as necessary in all aspects of the employment relationship, including without limitation, recruiting, hiring, compensation, promotion, working conditions, benefits and all other privileges, terms and conditions of employment. All employment decisions are made based on availability, qualifications, ability, merit and/or other legitimate factors consistent with principles of equal employment. This position is a safety sensitive position for purposes of state and federal law.

Compensation and Benefits

Competitive Annual Salary based on qualifications, skills, training, experience, and location.

Discretionary Annual Bonus: Subject to company performance and individual contribution.

Comprehensive Benefits Package Including: Medical, Dental and Vision plans, 401k, generous PTO and paid company holidays, employee assistance program, flexible spending accounts, life insurance, disability coverage, learning & development programs and more!

SUMMARY DESCRIPTION:

This position serves as support for operations on the jobs in which they are involved. Responsibilities range from participation in initial project set up and buyout, cost spread/estimate familiarity, job quantity tracking, on-site daily activity involvement, concrete material tracking, equipment and manpower productivity tracking, invoice approval, extra work ticket tracking, participation in job cost reporting, project safety compliance, quality control compliance, production analysis/tracking.

SPECIFIC RESPONSIBILITIES:

• Project safety compliance

• Job cost spread and estimate familiarity

• Participation in project sequencing and scheduling

• Project quantity/progress tracking

• Production analysis/tracking

• Participation in Project cost reporting

• Invoice coding and approval

• Material/equipment procurement

• Change order request issuance/tracking

• Coordination with GC/Owner

• Coordination with CSI Operations manager regarding manpower/resources

JOB SPECIFIC COMPETENCIES/BEHAVIORS:

• Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills

• Ability to identify, assimilate and comprehend the critical elements of a situation to extract and interpret implications of courses of actions to attend to details of a problem.

• Effectiveness in planning and controlling work, motivating and developing subordinates, improving work methods and results, encouraging and supporting suggestions for work improvements, etc.

• Breaks down problems into smaller components, understands underlying issues, can simplify and process complex issues, understands the difference between critical details and unimportant facts.

• Plans for and uses resources efficiently, always looks for ways to reduce costs

• Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.

• Ability to monitor construction schedules and advise on potential setbacks or issues.

• Communicates expectations and importance of safety. Follows up and insures safety audits are completed accurately and timely. Identifies critical issues and assists in the development of improvement procedures.

Education/Experience/Attributes/Requirements

• 0-5 years of experience

• Bachelors degree in Construction management or Engineer recommended.

• Basic/General knowledge of construction principles/practices required

• Excellent problem-solving skills, with an adaptable and flexible style in working with all types of individuals

• Energetic and highly motivated with a strong sense of urgency

• Highly entrepreneurial and self-motivated, with the ability to work equally well on own as well as in a team environment.

• Ability to walk the job site, climb ladders, and multi floor scaffolding.

About Us

Concrete Strategies Inc. (CSI) is a full-service national concrete contractor with the in-house resources and expertise to safely self-perform a wide variety of commercial construction including all aspects of cast in place concrete, precast erections, and concrete restoration. CSI began as Clayco Tilt-Up in 1988. In 2005, our services expanded, and we re-branded the company to showcase the additional offerings. Our 30 years in the business have enabled us to learn and refine our craft to meet the current market needs.

Why Concrete Strategies?

We provide the integrated services our clients expect, achieving Construction Success through:

• Economical Pricing

• Safe Jobsites

• Efficient, On-time Delivery

• High-quality, Innovative Results

National Presence

SEATTLE – PHOENIX - KANSAS CITY - ST. LOUIS - PENNSYLVANIA - DES MOINES

Engineering News Record Rankings

#8 Top 20 Firms in Concrete

#102 Top 600 Specialty Contractors

#26 Midwest Specialty Contractors

#3 Midwest Top Specialty Contractors by Sector – Missouri

#2 Midwest Top Specialty Contractors by Sector – Concrete

The Company is an Equal Opportunity Employer. The Company hires individuals on the basis of their qualifications and ability to complete the essential requirements and responsibilities of the job to be filled. It is our policy to grant equal employment opportunities to qualified persons without regard to race, color, national origin, sex, sexual orientation, gender identity/gender expression, religion, pregnancy, parental status, marital status, age, veterans’ or military status, regardless of how discharged, or physical or mental handicap or disability, genetic information, or other classification protected by applicable federal, state or local laws. The Company will provide equal opportunities in employment and take affirmative action as necessary in all aspects of the employment relationship, including without limitation, recruiting, hiring, compensation, promotion, working conditions, benefits and all other privileges, terms and conditions of employment. All employment decisions are made based on availability, qualifications, ability, merit and/or other legitimate factors consistent with principles of equal employment.

• Build Lasting Relationships: Connect with clients and their pets, becoming their trusted partner in a pet's lifelong health.
• Practice Your Best Medicine: From diagnosis to treatment, you'll lead patient care with the freedom to uphold the highest standards.
• Educate and Empower: Clearly communicate findings and treatment plans, empowering clients to make informed decisions.
• Collaborate and Grow: Work alongside a supportive paraprofessional team, contributing to a positive hospital culture.

• Doctor of Veterinary Medicine (DVM) degree.
• A valid state license and in good standing to practice.
• A collaborative spirit and a dedication to practicing the highest standard of medicine.
• Excellent communication skills with a positive, friendly attitude.

As part of the Mission Pet Health family, you get the autonomy of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Competitive base salary and a monthly production bonus with no negative accrual.

Comprehensive coverage including Health, Dental, Vision, and more, plus Maternity Leave and 24/7 TeleDoc access.

Plan for your future with a 401k featuring a generous company match, plus Long & Short-Term Disability insurance for peace of mind.

Receive a yearly CE allowance with dedicated paid days off. Grow with leadership tracks and structured mentorship.

Tap into a nationwide community of over 20,000 veterinary professionals for collaboration and to explore your unique interests.

Company-paid Professional Liability Coverage, so you can focus on what you do best: practicing great medicine.

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at .

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

In this role, you will report to the Area Manager and will work closely with the Avantor's Advanced Laboratory Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.

Location: Collegeville, PA

Shift: Monday-Friday 7:00 am -3:30 pm

Pay Range: $20.00/hr. - $22.00/hr.

Benefits:

• Health and Wellness: Medical, Dental, Vision, and Wellness programs

• Time Off: Paid Time Off (PTO), Company-paid holidays, Choice holidays, etc.

• Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount

• Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto, and home insurance

• Recognition: Celebrate your peers and earn points to redeem for gifts and products

What we're looking for

Education:

• High school diploma or GED required

Experience:

• Minimum 2 years in customer service, inventory replenishment, or material handling required

• 1-2 years of experience in a laboratory environment or familiarity with lab processes and procedures preferred

Technical Skills:

• Knowledge of SAP, Oracle, Power BI, and other inventory management systems.

• Proficient in digital tools and systems, including IM, SAP, and Microsoft Excel.

• Comfortable navigating and troubleshooting handheld technology in fast-paced environments.

Additional Requirements:

• Strong attention to detail and accuracy in all tasks.

• Highly organized, dependable, and able to work effectively in a team-oriented environment.

• Capable of standing for extended periods and lifting up to 50 lbs.

• Previous experience working in a GMPregulated facility.

How you will thrive and create an impact

Avantor's Advanced Laboratory Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support.

The Inventory Technician is responsible for performing routine tasks at a customer site to support inventory management and operational efficiency. This role involves handling consumables, chemicals, samples, and other materials while ensuring compliance and regulatory requirements.

In this role you will:

• Facilitate orders for consumable lab inventory replenishment and ensure timely restocking at point-of-use locations.

• Receive and process inbound shipments from carriers such as UPS, FedEx, and others.

• Manage and maintain customer stockroom inventory, including daily replenishment across the site.

• Handle chemicals and hazardous materials in compliance with safety protocols and regulatory standards.

• Maintain and inspect safety stations to ensure readiness and compliance.

• Perform basic shipping duties and support production packaging, cylinder delivery/pickup, waste disposal, and glass washing.

• Utilize handheld devices (e.g., palm scanners/readers) and computer systems (Avantor and customer platforms) for accurate inventory tracking and reporting.

• Update and maintain Standard Operating Procedures (SOPs) and ensure adherence to established processes.

• Conduct inventory control activities including:Monitoring slow-moving and obsolete stock; Performing cycle counts and annual physical inventories; Generating inventory reports and customer metrics

• Coordinate schedules with team members to ensure coverage and workflow continuity.

• Demonstrate flexibility in daily tasks and collaborate effectively with colleagues to meet operational needs.

• Provide excellent customer service with a positive, professional attitude and act as a liaison for inventory-related inquiries.

• Perform other duties as assigned to support site operations and customer satisfaction.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Know Your Rights poster.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.

About ConnectUs

ConnectUs is a leader in Managed Mobility Services, helping organizations simplify mobile device management at scale. From procurement and kitting to deployment, MDM configuration, and full lifecycle support, we take the complexity out of mobility so our customers can focus on growth. Since 2014, ConnectUs has deployed over 3 million devices and helped clients save more than $1 Billion by reducing friction, improving uptime, and enabling connected workforces.

Role Overview

The Account Manager – Customer Growth & Retention plays a dual role:

• Manage and grow assigned active accounts to ensure long-term satisfaction and continuous value.
• Proactively re-engage existing customers who have not purchased in 60+ days, identifying new opportunities to provide value through device lifecycle services, accessories, MDM, and support solutions.

This role is ideal for someone who thrives in both relationship management and outbound customer engagement. You will be responsible for deepening customer partnerships, uncovering new needs, and driving incremental revenue through upselling and cross-selling.

Key Responsibilities Account Management & Customer Success

• Serve as the primary point of contact for assigned customers following initial onboarding.
• Build trusted relationships with client stakeholders and ensure ConnectUs continues to meet or exceed expectations.
• Conduct quarterly business reviews (QBRs) and regular check-ins to align solutions with evolving client goals.
• Monitor service performance, SLAs, and client satisfaction to ensure continued success.

Account Growth & Upselling

• Identify new revenue opportunities within existing accounts, including MDM services, accessories, buyback programs, and enhanced lifecycle support.
• Collaborate with internal sales and operations teams to prepare quotes, renewals, and proposals.
• Track upsell and cross-sell performance metrics and report on monthly growth outcomes.
• Support annual planning, budget cycles, and device refresh discussions to position ConnectUs for continued expansion within each client.

Dormant Account Re-Engagement

• Maintain a proactive outreach list of 10–20 existing customers who have not purchased within 60+ days.
• Conduct personalized outreach to re-engage these customers, share relevant service updates, and present new offerings.
• Identify reasons for inactivity and propose tailored solutions that address current pain points or budget considerations.
• Document all interactions and next steps in CRM (Copper/HubSpot) for visibility and accountability.

Service Delivery & Issue Resolution

• Oversee the performance of ConnectUs services across fulfillment, help desk, and repair workflows.
• Act as a client advocate and escalation point, ensuring issues are resolved promptly with cross-functional support.
• Coordinate with internal teams to ensure accuracy in asset tracking, device lifecycle management, and reporting.

Reporting & Insights

• Provide regular reports on account activity, growth opportunities, and re-engagement progress.
• Analyze trends in order volume, service usage, and renewal likelihood to inform targeted outreach strategies.
• Deliver insights that help customers reduce costs and optimize device operations.

Key Traits

• Proven ability to build trust and grow relationships with existing customers.
• Strong sense of ownership, accountability, and results orientation.
• Excellent communication and listening skills with a proactive approach.
• Comfort with outbound outreach and re-engagement activities.
• Organized, data-driven, and adept at using CRM tools.
• Passionate about helping customers succeed while achieving measurable revenue impact.

Performance Metrics

• Revenue growth from existing accounts
• Number of dormant accounts reactivated
• Upsell and cross-sell conversion rates
• Customer satisfaction (NPS, QBR feedback)
• Responsiveness and retention rate

Role: Healthcare Customer Service Representative

Official Job Title: Admissions Specialist 1

Location: Malvern, PA

Training: Fully Remote, except for the 1st day they must report in office.

Work Mode: After training, they will be working remotely, and come into the office once a month as a team: Typically, our once-a-month in-office day will be the 3rd Wednesday of each month.

Important updates:

• The work environment will be in a call center setting.
• candidates should be comfortable undergoing a drug screening and background check.
• Candidates must have at least a high school diploma; if possible, we request a copy of the diploma for verification.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Respond professionally, promptly, and courteously to inbound calls, e-mails and faxed referrals and/or requests for treatment options
• Request placement and/or respond to inquiries regarding treatment options via outbound calls, email, and/or other designated contacts
• Place outbound calls to Hospitals to complete placement requests
• Willing and able to partner with Field Operations to visit Doctor’s ofces and Hospitals to build, enhance and/or establish those relationships.
• Adhere to performance metrics and quality assurance call standards
• Utilize all tools and resources to coordinate and complete the placement of a patient
• Maintain data forms e-faxed from the eld and enter in the appropriate database
• Under the direction and supervision of the supervisor, develop and enhance processes to ensure effective growth within placements as well as treatment option modalities
• Build positive relationships with Hospitals, Discharge planners, Case Managers, & teammates across the Village and provide customer service excellence
• Achieve the metrics and goals set for the department
• Work during expanded/non-traditional hours to serve patients and teammates (in different time zones)
• Comply with all HIPAA regulations regarding patient information to ensure confidentiality of patient health information (PHI)
• Ability & willingness to learn about Kidney Disease and related topics
• Excellent customer relationship and inter-company network building skills
• First-class ‘Red Carpet’ customer-centered skills
• Ability to empathize with all customers under stressful circumstances and yet remain operationally effective and focused on business goal
• Organized, ability to multi-task with excellent time management and prioritization skills
• Attention to accuracy of details and relentless follow-through with a curious and investigative inclination
• Ability to proactively add knowledge gained to the CRM databases to improve processes and help rene procedures
• Ability/willingness to work overtime
• Ability to understand and follow employment policies and procedures
• Adherence to achieving the metrics and goals that are set for the department and receptivity to constructive feedback and development
• Consistent, regular, punctual attendance as scheduled is an essential responsibility of this position
• Liaises with teammates at other locations to provide customer service excellence
• Perform other duties as assigned
• Able and willing to work overtime as required
• Understand and Follow processes.
• Understand and follow teammate policies and procedures

MINIMUM QUALIFICATIONS

• (Education, licenses, certifications, and experience required to fulfill the essential duties, include computer skills as required):
• High School diploma or equivalent required
• Minimum of 6 months’ related experience required
• Data entry speed of 25-40 keystrokes per minute required
• Basic computer skills and proficiency in Microsoft Excel and Access
• Intermediate computer skills and proficiency in Microsoft Word and Outlook