Information Technology For Development Jobs in Oak Brook

POSITION PURPOSE

Working within assigned areas, performs on-going Planned Maintenance (PM) and Corrective Maintenance (CM) of diagnostic and therapeutic imaging equipment used throughout the healthcare facility.  Assists in the planning and installation of diagnostic and therapeutic imaging equipment.

Knows, understands, incorporates and demonstrates the mission, vision and core values of Trinity Health and the Ministry Organization in leadership behaviors, practices and decisions.

Meets target objectives and standards for timeliness and quality of Planned  Maintenance (PM) schedules and repairs of assigned clinical equipment. 

Assumes responsibility for Preventive Maintenance (PM) and repair of clinical equipment as assigned by Clinical Engineering (CE) Manager.  Resolves sensitive or complex problems with supervision. 

Orders parts and supplies, within established departmental guidelines, that are required for the emergency service and repair of radiological and general medical equipment.  Makes recommendations regarding imaging test equipment and spare equipment parts to the CE Manager.

Responsible for coordinating repairs with vendors and users when needed, this includes follow up paperwork and verification that issues are resolved.

Attends training sessions on equipment maintenance in order to keep up-to-date on technological and medical equipment advances.  Conducts in-service or coordinates training to radiology clinical/professional staff on proper use and safety of radiology equipment.  Also, provides assistance and training to Biomedical Equipment Techs I and II as assigned.

Provide on-call service coverage after normal business hours on a rotating basis, as assigned.

Maintains high level of customer satisfaction as demonstrated by the results of customer satisfaction surveys.

Participates in teamwork by:   Keeping others informed.  Initiating group decision-making.  Working to accomplish team objectives and projects.  Seeking feedback about one’s effectiveness as a team member.

Assumes minor extra duties, including work normally assigned to Biomedical Equipment Technicians.

May perform duties as Lead Biomedical Equipment Technician or other duties as assigned or required by the CE Manager.

Maintains a working knowledge of applicable Federal, State and local laws/regulations; the Trinity Health Integrity and Compliance Program and Code of Conduct; as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.

MINIMUM QUALIFICATIONS:  

Minimum of Associates of Applied Sciences Degree in related field of medical electronics, electronic technology, imaging service technology or equivalent related military training and experience.  Certified Radiology Equipment Service (CRES) preferred but not required.

One to two years of equivalent experience performing corrective and planned maintenance on diagnostic x-ray, ultrasound and other equipment including but not limited to Mobile, Carms, Radiology Rooms, Dental units, Simulators, Film Processors, laser Camera, CRs, Alternators, 1st Look Nuclear Cameras, etc.  Related experience operating complex testing equipment, including but not limited high Voltage Bleeder or Dynalyzer, Densitometer, Non-Invasive KVp meter, etc.

Must have a basic understanding of radiation physics, medical terminology, medical instrumentation, anatomy, physiology, imaging service techniques, 21 CFR (Code of Federal Regulations).

Must have knowledge and understanding of OSHA, NFPA, The Joint Commission, , EOC, FDA and other specific regulations and standards pertaining to clinical and radiology equipment service and repair.

Maintain up-to-date understanding of The Joint Commission,  and NFPA standards as well as state and federal regulations.

Working knowledge and ability to use basic hand tools and the test equipment specific to imaging and biomedical modalities.

Ability to analyze and interpret information provided by clinical staff and equipment to determine operational condition, and ability to follow complex written instructions, perform tasks and document actions taken.

Must have basic understanding of personal computer operation,  applications, and  ability to input data using a keyboard.  Network training preferred.

Must be comfortable operating in a collaborative, shared leadership environment.

Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health, hospital, and Clinical Engineering.

Strong communication and inter-personal skills are required to interact positively with all levels of hospital personnel and vendors to achieve positive outcomes, including but not limited to physicists, physicians, administration, etc.

PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS

Must be physically able to balance, bend, climb, crawl, crouch, kneel, reach, sit, squat, stand, twist, and walk.

Possess ability to mentally concentrate while being subject to stress, interruptions and frequently changing work priorities.

 Must be able to work and follow OSHA guidelines while in a hazardous environment(s) such as electrocution potentials, mechanical energies, bloodborne/airborne pathogens, dust and inclement weather, marked changes in temperature and/or humidity, radiation, fumes/vapors, sharp instruments/tools, hazardous liquids, and operating devices. 

Must be able to hear speech, distinguish sounds, and speak.

Must have near vision, far vision, depth perception, and be able to distinguish colors.

Must have sensory ability to distinguish hot, cold, range of temperature, surfaces, fine motor skills, manual dexterity, and detect/distinguish odors.

Must be able to carry or lift up to 50 pounds routinely (50% of the time) and on occasion (5% of the time) up to 100 pounds.

Must be able to push or pull over 100 pounds frequently (20% of the time).

Maintains safe working environment for self, other associates, patients, visitors, and medical staff in accordance with applicable standards and procedures relevant to  job duties.

Must be able to travel to the various Trinity Health, Ministry Organizations, subsidiaries, and/or training facilities.

Compensation:

Pay Range: $31.87 - $47.81 per hour

Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.

Trinity Health Benefits Summary

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

POSITION PURPOSE

Working within assigned areas, performs on-going Planned Maintenance (PM) and Corrective Maintenance (CM) of diagnostic and therapeutic imaging equipment used throughout the healthcare facility.  Assists in the planning and installation of diagnostic and therapeutic imaging equipment.

Knows, understands, incorporates and demonstrates the mission, vision and core values of Trinity Health and the Ministry Organization in leadership behaviors, practices and decisions.

Meets target objectives and standards for timeliness and quality of Planned  Maintenance (PM) schedules and repairs of assigned clinical equipment. 

Assumes responsibility for Preventive Maintenance (PM) and repair of clinical equipment as assigned by Clinical Engineering (CE) Manager.  Resolves sensitive or complex problems with supervision. 

Orders parts and supplies, within established departmental guidelines, that are required for the emergency service and repair of radiological and general medical equipment.  Makes recommendations regarding imaging test equipment and spare equipment parts to the CE Manager.

Responsible for coordinating repairs with vendors and users when needed, this includes follow up paperwork and verification that issues are resolved.

Attends training sessions on equipment maintenance in order to keep up-to-date on technological and medical equipment advances.  Conducts in-service or coordinates training to radiology clinical/professional staff on proper use and safety of radiology equipment.  Also, provides assistance and training to Biomedical Equipment Techs I and II as assigned.

Provide on-call service coverage after normal business hours on a rotating basis, as assigned.

Maintains high level of customer satisfaction as demonstrated by the results of customer satisfaction surveys.

Participates in teamwork by:   Keeping others informed.  Initiating group decision-making.  Working to accomplish team objectives and projects.  Seeking feedback about one’s effectiveness as a team member.

Assumes minor extra duties, including work normally assigned to Biomedical Equipment Technicians.

May perform duties as Lead Biomedical Equipment Technician or other duties as assigned or required by the CE Manager.

Maintains a working knowledge of applicable Federal, State and local laws/regulations; the Trinity Health Integrity and Compliance Program and Code of Conduct; as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.

MINIMUM QUALIFICATIONS:  

Minimum of Associates of Applied Sciences Degree in related field of medical electronics, electronic technology, imaging service technology or equivalent related military training and experience.  Certified Radiology Equipment Service (CRES) preferred but not required.

One to two years of equivalent experience performing corrective and planned maintenance on diagnostic x-ray, ultrasound and other equipment including but not limited to Mobile, Carms, Radiology Rooms, Dental units, Simulators, Film Processors, laser Camera, CRs, Alternators, 1st Look Nuclear Cameras, etc.  Related experience operating complex testing equipment, including but not limited high Voltage Bleeder or Dynalyzer, Densitometer, Non-Invasive KVp meter, etc.

Must have a basic understanding of radiation physics, medical terminology, medical instrumentation, anatomy, physiology, imaging service techniques, 21 CFR (Code of Federal Regulations).

Must have knowledge and understanding of OSHA, NFPA, The Joint Commission, , EOC, FDA and other specific regulations and standards pertaining to clinical and radiology equipment service and repair.

Maintain up-to-date understanding of The Joint Commission,  and NFPA standards as well as state and federal regulations.

Working knowledge and ability to use basic hand tools and the test equipment specific to imaging and biomedical modalities.

Ability to analyze and interpret information provided by clinical staff and equipment to determine operational condition, and ability to follow complex written instructions, perform tasks and document actions taken.

Must have basic understanding of personal computer operation,  applications, and  ability to input data using a keyboard.  Network training preferred.

Must be comfortable operating in a collaborative, shared leadership environment.

Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health, hospital, and Clinical Engineering.

Strong communication and inter-personal skills are required to interact positively with all levels of hospital personnel and vendors to achieve positive outcomes, including but not limited to physicists, physicians, administration, etc.

PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS

Must be physically able to balance, bend, climb, crawl, crouch, kneel, reach, sit, squat, stand, twist, and walk.

Possess ability to mentally concentrate while being subject to stress, interruptions and frequently changing work priorities.

 Must be able to work and follow OSHA guidelines while in a hazardous environment(s) such as electrocution potentials, mechanical energies, bloodborne/airborne pathogens, dust and inclement weather, marked changes in temperature and/or humidity, radiation, fumes/vapors, sharp instruments/tools, hazardous liquids, and operating devices. 

Must be able to hear speech, distinguish sounds, and speak.

Must have near vision, far vision, depth perception, and be able to distinguish colors.

Must have sensory ability to distinguish hot, cold, range of temperature, surfaces, fine motor skills, manual dexterity, and detect/distinguish odors.

Must be able to carry or lift up to 50 pounds routinely (50% of the time) and on occasion (5% of the time) up to 100 pounds.

Must be able to push or pull over 100 pounds frequently (20% of the time).

Maintains safe working environment for self, other associates, patients, visitors, and medical staff in accordance with applicable standards and procedures relevant to  job duties.

Must be able to travel to the various Trinity Health, Ministry Organizations, subsidiaries, and/or training facilities.

Compensation:

Pay Range: $31.87 - $47.81 per hour

Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.

Trinity Health Benefits Summary

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

POSITION PURPOSE

Working within assigned areas, performs on-going Planned Maintenance (PM) and Corrective Maintenance (CM) of diagnostic and therapeutic imaging equipment used throughout the healthcare facility.  Assists in the planning and installation of diagnostic and therapeutic imaging equipment.

Knows, understands, incorporates and demonstrates the mission, vision and core values of Trinity Health and the Ministry Organization in leadership behaviors, practices and decisions.

Meets target objectives and standards for timeliness and quality of Planned  Maintenance (PM) schedules and repairs of assigned clinical equipment. 

Assumes responsibility for Preventive Maintenance (PM) and repair of clinical equipment as assigned by Clinical Engineering (CE) Manager.  Resolves sensitive or complex problems with supervision. 

Orders parts and supplies, within established departmental guidelines, that are required for the emergency service and repair of radiological and general medical equipment.  Makes recommendations regarding imaging test equipment and spare equipment parts to the CE Manager.

Responsible for coordinating repairs with vendors and users when needed, this includes follow up paperwork and verification that issues are resolved.

Attends training sessions on equipment maintenance in order to keep up-to-date on technological and medical equipment advances.  Conducts in-service or coordinates training to radiology clinical/professional staff on proper use and safety of radiology equipment.  Also, provides assistance and training to Biomedical Equipment Techs I and II as assigned.

Provide on-call service coverage after normal business hours on a rotating basis, as assigned.

Maintains high level of customer satisfaction as demonstrated by the results of customer satisfaction surveys.

Participates in teamwork by:   Keeping others informed.  Initiating group decision-making.  Working to accomplish team objectives and projects.  Seeking feedback about one’s effectiveness as a team member.

Assumes minor extra duties, including work normally assigned to Biomedical Equipment Technicians.

May perform duties as Lead Biomedical Equipment Technician or other duties as assigned or required by the CE Manager.

Maintains a working knowledge of applicable Federal, State and local laws/regulations; the Trinity Health Integrity and Compliance Program and Code of Conduct; as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.

MINIMUM QUALIFICATIONS:  

Minimum of Associates of Applied Sciences Degree in related field of medical electronics, electronic technology, imaging service technology or equivalent related military training and experience.  Certified Radiology Equipment Service (CRES) preferred but not required.

One to two years of equivalent experience performing corrective and planned maintenance on diagnostic x-ray, ultrasound and other equipment including but not limited to Mobile, Carms, Radiology Rooms, Dental units, Simulators, Film Processors, laser Camera, CRs, Alternators, 1st Look Nuclear Cameras, etc.  Related experience operating complex testing equipment, including but not limited high Voltage Bleeder or Dynalyzer, Densitometer, Non-Invasive KVp meter, etc.

Must have a basic understanding of radiation physics, medical terminology, medical instrumentation, anatomy, physiology, imaging service techniques, 21 CFR (Code of Federal Regulations).

Must have knowledge and understanding of OSHA, NFPA, The Joint Commission, , EOC, FDA and other specific regulations and standards pertaining to clinical and radiology equipment service and repair.

Maintain up-to-date understanding of The Joint Commission,  and NFPA standards as well as state and federal regulations.

Working knowledge and ability to use basic hand tools and the test equipment specific to imaging and biomedical modalities.

Ability to analyze and interpret information provided by clinical staff and equipment to determine operational condition, and ability to follow complex written instructions, perform tasks and document actions taken.

Must have basic understanding of personal computer operation,  applications, and  ability to input data using a keyboard.  Network training preferred.

Must be comfortable operating in a collaborative, shared leadership environment.

Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health, hospital, and Clinical Engineering.

Strong communication and inter-personal skills are required to interact positively with all levels of hospital personnel and vendors to achieve positive outcomes, including but not limited to physicists, physicians, administration, etc.

PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS

Must be physically able to balance, bend, climb, crawl, crouch, kneel, reach, sit, squat, stand, twist, and walk.

Possess ability to mentally concentrate while being subject to stress, interruptions and frequently changing work priorities.

 Must be able to work and follow OSHA guidelines while in a hazardous environment(s) such as electrocution potentials, mechanical energies, bloodborne/airborne pathogens, dust and inclement weather, marked changes in temperature and/or humidity, radiation, fumes/vapors, sharp instruments/tools, hazardous liquids, and operating devices. 

Must be able to hear speech, distinguish sounds, and speak.

Must have near vision, far vision, depth perception, and be able to distinguish colors.

Must have sensory ability to distinguish hot, cold, range of temperature, surfaces, fine motor skills, manual dexterity, and detect/distinguish odors.

Must be able to carry or lift up to 50 pounds routinely (50% of the time) and on occasion (5% of the time) up to 100 pounds.

Must be able to push or pull over 100 pounds frequently (20% of the time).

Maintains safe working environment for self, other associates, patients, visitors, and medical staff in accordance with applicable standards and procedures relevant to  job duties.

Must be able to travel to the various Trinity Health, Ministry Organizations, subsidiaries, and/or training facilities.

Compensation:

Pay Range: $31.87 - $47.81 per hour

Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.

Trinity Health Benefits Summary

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

POSITION PURPOSE

Working within assigned areas, performs on-going Planned Maintenance (PM) and Corrective Maintenance (CM) of diagnostic and therapeutic imaging equipment used throughout the healthcare facility.  Assists in the planning and installation of diagnostic and therapeutic imaging equipment.

Knows, understands, incorporates and demonstrates the mission, vision and core values of Trinity Health and the Ministry Organization in leadership behaviors, practices and decisions.

Meets target objectives and standards for timeliness and quality of Planned  Maintenance (PM) schedules and repairs of assigned clinical equipment. 

Assumes responsibility for Preventive Maintenance (PM) and repair of clinical equipment as assigned by Clinical Engineering (CE) Manager.  Resolves sensitive or complex problems with supervision. 

Orders parts and supplies, within established departmental guidelines, that are required for the emergency service and repair of radiological and general medical equipment.  Makes recommendations regarding imaging test equipment and spare equipment parts to the CE Manager.

Responsible for coordinating repairs with vendors and users when needed, this includes follow up paperwork and verification that issues are resolved.

Attends training sessions on equipment maintenance in order to keep up-to-date on technological and medical equipment advances.  Conducts in-service or coordinates training to radiology clinical/professional staff on proper use and safety of radiology equipment.  Also, provides assistance and training to Biomedical Equipment Techs I and II as assigned.

Provide on-call service coverage after normal business hours on a rotating basis, as assigned.

Maintains high level of customer satisfaction as demonstrated by the results of customer satisfaction surveys.

Participates in teamwork by:   Keeping others informed.  Initiating group decision-making.  Working to accomplish team objectives and projects.  Seeking feedback about one’s effectiveness as a team member.

Assumes minor extra duties, including work normally assigned to Biomedical Equipment Technicians.

May perform duties as Lead Biomedical Equipment Technician or other duties as assigned or required by the CE Manager.

Maintains a working knowledge of applicable Federal, State and local laws/regulations; the Trinity Health Integrity and Compliance Program and Code of Conduct; as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.

MINIMUM QUALIFICATIONS:  

Minimum of Associates of Applied Sciences Degree in related field of medical electronics, electronic technology, imaging service technology or equivalent related military training and experience.  Certified Radiology Equipment Service (CRES) preferred but not required.

One to two years of equivalent experience performing corrective and planned maintenance on diagnostic x-ray, ultrasound and other equipment including but not limited to Mobile, Carms, Radiology Rooms, Dental units, Simulators, Film Processors, laser Camera, CRs, Alternators, 1st Look Nuclear Cameras, etc.  Related experience operating complex testing equipment, including but not limited high Voltage Bleeder or Dynalyzer, Densitometer, Non-Invasive KVp meter, etc.

Must have a basic understanding of radiation physics, medical terminology, medical instrumentation, anatomy, physiology, imaging service techniques, 21 CFR (Code of Federal Regulations).

Must have knowledge and understanding of OSHA, NFPA, The Joint Commission, , EOC, FDA and other specific regulations and standards pertaining to clinical and radiology equipment service and repair.

Maintain up-to-date understanding of The Joint Commission,  and NFPA standards as well as state and federal regulations.

Working knowledge and ability to use basic hand tools and the test equipment specific to imaging and biomedical modalities.

Ability to analyze and interpret information provided by clinical staff and equipment to determine operational condition, and ability to follow complex written instructions, perform tasks and document actions taken.

Must have basic understanding of personal computer operation,  applications, and  ability to input data using a keyboard.  Network training preferred.

Must be comfortable operating in a collaborative, shared leadership environment.

Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health, hospital, and Clinical Engineering.

Strong communication and inter-personal skills are required to interact positively with all levels of hospital personnel and vendors to achieve positive outcomes, including but not limited to physicists, physicians, administration, etc.

PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS

Must be physically able to balance, bend, climb, crawl, crouch, kneel, reach, sit, squat, stand, twist, and walk.

Possess ability to mentally concentrate while being subject to stress, interruptions and frequently changing work priorities.

 Must be able to work and follow OSHA guidelines while in a hazardous environment(s) such as electrocution potentials, mechanical energies, bloodborne/airborne pathogens, dust and inclement weather, marked changes in temperature and/or humidity, radiation, fumes/vapors, sharp instruments/tools, hazardous liquids, and operating devices. 

Must be able to hear speech, distinguish sounds, and speak.

Must have near vision, far vision, depth perception, and be able to distinguish colors.

Must have sensory ability to distinguish hot, cold, range of temperature, surfaces, fine motor skills, manual dexterity, and detect/distinguish odors.

Must be able to carry or lift up to 50 pounds routinely (50% of the time) and on occasion (5% of the time) up to 100 pounds.

Must be able to push or pull over 100 pounds frequently (20% of the time).

Maintains safe working environment for self, other associates, patients, visitors, and medical staff in accordance with applicable standards and procedures relevant to  job duties.

Must be able to travel to the various Trinity Health, Ministry Organizations, subsidiaries, and/or training facilities.

Compensation:

Pay Range: $31.87 - $47.81 per hour

Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.

Trinity Health Benefits Summary

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Working within assigned areas, performs on-going Planned Maintenance (PM)and Corrective Maintenance (CM) of high-level diagnostic and therapeutic imaging equipment used throughout the healthcare facility.  Assists in the planning and installation of diagnostic and therapeutic imaging equipment.

ESSENTIAL FUNCTIONS

Knows, understands, incorporates and demonstrates the mission, vision and core values of Trinity Health and the Ministry Organization in leadership behaviors, practices and decisions.

Meets target objectives and standards for timeliness and quality of Planned Maintenance (PM) schedules and repairs of general and specialized clinical equipment. 

Responsible for maintenance, repair and servicing of specialized equipment in one or more of the following areas:  CT, MRI, PAC’s, nuclear medicine, ultrasound, angiography, and radiation therapy as assigned by Clinical Engineering (CE) Manager.

Orders parts and supplies, within established departmental guidelines, that are required for the emergency service and repair  of all radiological and general medical equipment. Recommend radiology related test equipment and spare equipment parts to the CE Manager.

Responsible for coordinating repairs with vendors and users when needed, this includes follow up paperwork and verification that issues are resolved.

Attends training session on imaging equipment maintenance and technology in order to keep up-to-date on technological and medical equipment advances.  Conducts in-service training sessions to radiology clinical/professional staff on proper use and safety of advanced radiology equipment.  Also, provides assistance and training to Biomedical Equipment Techs I, IIand  Senior Biomed as assigned.

Provides on-call service coverage after normal business hours on a rotating basis, as assigned.

Maintains high level of customer satisfaction as demonstrated by customer satisfaction surveys.

Participates in teamwork by:   Keeping others informed.  Initiating group decision-making. Working to accomplish team objectives and projects.  Seeking feedback about one’s effectiveness as a team member.

Assumes minor extra duties, including work normally assigned to Biomedical Equipment Technicians.

May be assigned duties as Lead Biomedical Equipment Technician or other duties as assigned or required.

Maintains a working knowledge of applicable Federal, State and local laws/regulations; the Trinity Health Integrity and Compliance Program and Code of Conduct; as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.

MINIMUM QUALIFICATIONS:  

Minimum of Associates of Applied Sciences Degree in related field of medical electronics, electronic technology, imaging service technology or equivalent related military training and experience.  Certified Radiology Equipment Service (CRES) preferred but not required.

Five or more years of equivalent experience performing corrective and planned maintenance on nuclear medicine, diagnostic x-ray, therapeutic x-ray, ultrasound, or radiation therapy equipment, including but not limited to, R/F, Vascular/Specials, CT SIM, Mammography Units, PACS, Nuclear Cameras, Cath Lab, CT, etc.  Related experience operating complex testing equipment, including but not limited to high Voltage Bleeder or Dynalyzer, Densitometer, Non-Invasive KVp meter, etc.

Must possess specialized training by manufacturer or third party equipment repair in such areas as CT, MRI, nuclear medicine, diagnostic x-ray, therapeutic x-ray, ultrasound, or radiation therapy equipment.

Must possess working knowledge of radiation physics, medical terminology, medical instrumentation, anatomy, physiology, imaging service techniques, 21 CFR (Code of Federal Regulations).

Must possess broad knowledge and understanding of OSHA, NFPA, The Joint Commission, EOC, FDA and other specific regulations and standards pertaining to clinical and radiology equipment service and repair.

Maintain up-to-date understanding of The Joint Commission and NFPA standards as well as state and federal regulations.

Ability to analyze and interpret complex information related to malfunctioning imagining equipment as described by clinical staff, then determines equipment operational condition.  Follow complex written instructions, perform tasks and document actions taken to restore service.

Must be comfortable operating in a collaborative, shared leadership environment.

Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with  ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health, Ministry Organization, and Clinical Engineering .

Strong communication and inter-personal skills are required  to interact positively with all levels of hospital personnel and vendors to achieve positive outcomes, including but not limited to physicists, physicians, administration, etc.

PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS

Must be physically able to balance, bend, climb, crawl, crouch, kneel, reach, sit, squat, stand, twist, and walk.

Ability to mentally concentrate while being subject to interruptions and changing work priorities.

Must be able to work and follow OSHA guidelines while in a hazardous environment(s) such as electrocution potentials, mechanical energies, bloodborne/airborne pathogens, dust and inclement weather, marked changes in temperature and/or humidity, radiation, fumes/vapors, sharp instruments/tools, hazardous liquids, and operating devices

Must be able to hear speech, distinguish sounds, and speak.

Must have near vision, far vision, depth perception, and be able to distinguish colors.

Must have sensory ability to distinguish hot, cold, range of temperature, surfaces, fine motor skills, manual dexterity, and detect/distinguish odors.

Must be able to carry or lift up to 50 pounds routinely (50% of the time) and on occasion (5% of the time) up to 100 pounds.

Must be able to push or pull over 100 pounds frequently (20% of the time).

Maintains safe working environment for self, other associates, patients, visitors, and medical staff in accordance with applicable standards and procedures relevant to  job duties.

Must be able to travel to the various Trinity Health, Ministry Organizations, subsidiaries, and/or training facilities

Compensation:

Pay Range: $47.23-70.84 per hour

Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.

Trinity Health Benefits Summary

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Working within assigned areas, performs on-going Planned Maintenance (PM)and Corrective Maintenance (CM) of high-level diagnostic and therapeutic imaging equipment used throughout the healthcare facility.  Assists in the planning and installation of diagnostic and therapeutic imaging equipment.

ESSENTIAL FUNCTIONS

Knows, understands, incorporates and demonstrates the mission, vision and core values of Trinity Health and the Ministry Organization in leadership behaviors, practices and decisions.

Meets target objectives and standards for timeliness and quality of Planned Maintenance (PM) schedules and repairs of general and specialized clinical equipment. 

Responsible for maintenance, repair and servicing of specialized equipment in one or more of the following areas:  CT, MRI, PAC’s, nuclear medicine, ultrasound, angiography, and radiation therapy as assigned by Clinical Engineering (CE) Manager.

Orders parts and supplies, within established departmental guidelines, that are required for the emergency service and repair  of all radiological and general medical equipment. Recommend radiology related test equipment and spare equipment parts to the CE Manager.

Responsible for coordinating repairs with vendors and users when needed, this includes follow up paperwork and verification that issues are resolved.

Attends training session on imaging equipment maintenance and technology in order to keep up-to-date on technological and medical equipment advances.  Conducts in-service training sessions to radiology clinical/professional staff on proper use and safety of advanced radiology equipment.  Also, provides assistance and training to Biomedical Equipment Techs I, IIand  Senior Biomed as assigned.

Provides on-call service coverage after normal business hours on a rotating basis, as assigned.

Maintains high level of customer satisfaction as demonstrated by customer satisfaction surveys.

Participates in teamwork by:   Keeping others informed.  Initiating group decision-making. Working to accomplish team objectives and projects.  Seeking feedback about one’s effectiveness as a team member.

Assumes minor extra duties, including work normally assigned to Biomedical Equipment Technicians.

May be assigned duties as Lead Biomedical Equipment Technician or other duties as assigned or required.

Maintains a working knowledge of applicable Federal, State and local laws/regulations; the Trinity Health Integrity and Compliance Program and Code of Conduct; as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.

MINIMUM QUALIFICATIONS:  

Minimum of Associates of Applied Sciences Degree in related field of medical electronics, electronic technology, imaging service technology or equivalent related military training and experience.  Certified Radiology Equipment Service (CRES) preferred but not required.

Five or more years of equivalent experience performing corrective and planned maintenance on nuclear medicine, diagnostic x-ray, therapeutic x-ray, ultrasound, or radiation therapy equipment, including but not limited to, R/F, Vascular/Specials, CT SIM, Mammography Units, PACS, Nuclear Cameras, Cath Lab, CT, etc.  Related experience operating complex testing equipment, including but not limited to high Voltage Bleeder or Dynalyzer, Densitometer, Non-Invasive KVp meter, etc.

Must possess specialized training by manufacturer or third party equipment repair in such areas as CT, MRI, nuclear medicine, diagnostic x-ray, therapeutic x-ray, ultrasound, or radiation therapy equipment.

Must possess working knowledge of radiation physics, medical terminology, medical instrumentation, anatomy, physiology, imaging service techniques, 21 CFR (Code of Federal Regulations).

Must possess broad knowledge and understanding of OSHA, NFPA, The Joint Commission, EOC, FDA and other specific regulations and standards pertaining to clinical and radiology equipment service and repair.

Maintain up-to-date understanding of The Joint Commission and NFPA standards as well as state and federal regulations.

Ability to analyze and interpret complex information related to malfunctioning imagining equipment as described by clinical staff, then determines equipment operational condition.  Follow complex written instructions, perform tasks and document actions taken to restore service.

Must be comfortable operating in a collaborative, shared leadership environment.

Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with  ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health, Ministry Organization, and Clinical Engineering .

Strong communication and inter-personal skills are required  to interact positively with all levels of hospital personnel and vendors to achieve positive outcomes, including but not limited to physicists, physicians, administration, etc.

PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS

Must be physically able to balance, bend, climb, crawl, crouch, kneel, reach, sit, squat, stand, twist, and walk.

Ability to mentally concentrate while being subject to interruptions and changing work priorities.

Must be able to work and follow OSHA guidelines while in a hazardous environment(s) such as electrocution potentials, mechanical energies, bloodborne/airborne pathogens, dust and inclement weather, marked changes in temperature and/or humidity, radiation, fumes/vapors, sharp instruments/tools, hazardous liquids, and operating devices

Must be able to hear speech, distinguish sounds, and speak.

Must have near vision, far vision, depth perception, and be able to distinguish colors.

Must have sensory ability to distinguish hot, cold, range of temperature, surfaces, fine motor skills, manual dexterity, and detect/distinguish odors.

Must be able to carry or lift up to 50 pounds routinely (50% of the time) and on occasion (5% of the time) up to 100 pounds.

Must be able to push or pull over 100 pounds frequently (20% of the time).

Maintains safe working environment for self, other associates, patients, visitors, and medical staff in accordance with applicable standards and procedures relevant to  job duties.

Must be able to travel to the various Trinity Health, Ministry Organizations, subsidiaries, and/or training facilities

Compensation:

Pay Range: $47.23-70.84 per hour

Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.

Trinity Health Benefits Summary

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Working within assigned areas, performs on-going Planned Maintenance (PM)and Corrective Maintenance (CM) of high-level diagnostic and therapeutic imaging equipment used throughout the healthcare facility.  Assists in the planning and installation of diagnostic and therapeutic imaging equipment.

ESSENTIAL FUNCTIONS

Knows, understands, incorporates and demonstrates the mission, vision and core values of Trinity Health and the Ministry Organization in leadership behaviors, practices and decisions.

Meets target objectives and standards for timeliness and quality of Planned Maintenance (PM) schedules and repairs of general and specialized clinical equipment. 

Responsible for maintenance, repair and servicing of specialized equipment in one or more of the following areas:  CT, MRI, PAC’s, nuclear medicine, ultrasound, angiography, and radiation therapy as assigned by Clinical Engineering (CE) Manager.

Orders parts and supplies, within established departmental guidelines, that are required for the emergency service and repair  of all radiological and general medical equipment. Recommend radiology related test equipment and spare equipment parts to the CE Manager.

Responsible for coordinating repairs with vendors and users when needed, this includes follow up paperwork and verification that issues are resolved.

Attends training session on imaging equipment maintenance and technology in order to keep up-to-date on technological and medical equipment advances.  Conducts in-service training sessions to radiology clinical/professional staff on proper use and safety of advanced radiology equipment.  Also, provides assistance and training to Biomedical Equipment Techs I, IIand  Senior Biomed as assigned.

Provides on-call service coverage after normal business hours on a rotating basis, as assigned.

Maintains high level of customer satisfaction as demonstrated by customer satisfaction surveys.

Participates in teamwork by:   Keeping others informed.  Initiating group decision-making. Working to accomplish team objectives and projects.  Seeking feedback about one’s effectiveness as a team member.

Assumes minor extra duties, including work normally assigned to Biomedical Equipment Technicians.

May be assigned duties as Lead Biomedical Equipment Technician or other duties as assigned or required.

Maintains a working knowledge of applicable Federal, State and local laws/regulations; the Trinity Health Integrity and Compliance Program and Code of Conduct; as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.

MINIMUM QUALIFICATIONS:  

Minimum of Associates of Applied Sciences Degree in related field of medical electronics, electronic technology, imaging service technology or equivalent related military training and experience.  Certified Radiology Equipment Service (CRES) preferred but not required.

Five or more years of equivalent experience performing corrective and planned maintenance on nuclear medicine, diagnostic x-ray, therapeutic x-ray, ultrasound, or radiation therapy equipment, including but not limited to, R/F, Vascular/Specials, CT SIM, Mammography Units, PACS, Nuclear Cameras, Cath Lab, CT, etc.  Related experience operating complex testing equipment, including but not limited to high Voltage Bleeder or Dynalyzer, Densitometer, Non-Invasive KVp meter, etc.

Must possess specialized training by manufacturer or third party equipment repair in such areas as CT, MRI, nuclear medicine, diagnostic x-ray, therapeutic x-ray, ultrasound, or radiation therapy equipment.

Must possess working knowledge of radiation physics, medical terminology, medical instrumentation, anatomy, physiology, imaging service techniques, 21 CFR (Code of Federal Regulations).

Must possess broad knowledge and understanding of OSHA, NFPA, The Joint Commission, EOC, FDA and other specific regulations and standards pertaining to clinical and radiology equipment service and repair.

Maintain up-to-date understanding of The Joint Commission and NFPA standards as well as state and federal regulations.

Ability to analyze and interpret complex information related to malfunctioning imagining equipment as described by clinical staff, then determines equipment operational condition.  Follow complex written instructions, perform tasks and document actions taken to restore service.

Must be comfortable operating in a collaborative, shared leadership environment.

Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with  ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health, Ministry Organization, and Clinical Engineering .

Strong communication and inter-personal skills are required  to interact positively with all levels of hospital personnel and vendors to achieve positive outcomes, including but not limited to physicists, physicians, administration, etc.

PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS

Must be physically able to balance, bend, climb, crawl, crouch, kneel, reach, sit, squat, stand, twist, and walk.

Ability to mentally concentrate while being subject to interruptions and changing work priorities.

Must be able to work and follow OSHA guidelines while in a hazardous environment(s) such as electrocution potentials, mechanical energies, bloodborne/airborne pathogens, dust and inclement weather, marked changes in temperature and/or humidity, radiation, fumes/vapors, sharp instruments/tools, hazardous liquids, and operating devices

Must be able to hear speech, distinguish sounds, and speak.

Must have near vision, far vision, depth perception, and be able to distinguish colors.

Must have sensory ability to distinguish hot, cold, range of temperature, surfaces, fine motor skills, manual dexterity, and detect/distinguish odors.

Must be able to carry or lift up to 50 pounds routinely (50% of the time) and on occasion (5% of the time) up to 100 pounds.

Must be able to push or pull over 100 pounds frequently (20% of the time).

Maintains safe working environment for self, other associates, patients, visitors, and medical staff in accordance with applicable standards and procedures relevant to  job duties.

Must be able to travel to the various Trinity Health, Ministry Organizations, subsidiaries, and/or training facilities

Compensation:

Pay Range: $47.23-70.84 per hour

Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.

Trinity Health Benefits Summary

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

About the Company

HSG Tech Inc. is an American Subsidiary of HSG Laser who is a fast-growing supplier in the global metal forming solution industry. We believe intelligent manufacturing changes future. Customers in 100+ countries have used and recognized our equipment and service. Please visit the web site for details about HSG: Function:

• Has overall responsibility for the strategic leadership and operational excellence of the service department.
• Builds scalable infrastructure, implements efficient processes, and fosters a culture of continuous improvement to support long-term customer relationships and business growth.
• Ensures the delivery of high-quality post-sale support through effective service request management, field service coordination, and customer satisfaction initiatives.

Primary Responsibilities:

Strategic Service Leadership

• Defines and execute a long-term vision for the service organization that aligns with company goals and customer expectations.
• Leads initiatives to improve service delivery, reduce equipment downtime, and enhance customer experience.
• Establish and monitor service performance metrics, driving accountability and operational excellence.

Service Operations Management

• Oversees the full lifecycle of service requests, ensuring timely, accurate, and professional resolution.
• Directs field service teams and technical support staff, optimizing scheduling, resource allocation, and responsiveness.
• Ensures compliance with warranty policies, service agreements, and industry regulations.

Customer Experience & Satisfaction

• Champions a customer-centric approach across all service functions.
• Implements feedback mechanisms, satisfaction surveys, and follow-up protocols to measure and improve service quality.
• Serves as a senior escalation point for complex service issues and high-value customer relationships.

Secondary Responsibilities:

Process & Infrastructure Development

• Designs and implements scalable service processes, workflows, and systems to support growth and efficiency.
• Builds infrastructure where gaps exist, creating structure in areas of ambiguity and evolving needs.
• Leads digital transformation efforts within the service department, including CRM and service management platforms.

Team Development & Leadership

• Recruits, trains, and mentors a high-performing service team, fostering technical expertise and leadership capabilities.
• Conducts performance evaluations, succession planning, and professional development initiatives.

Reporting & Analytics

• Delivers executive-level reporting on service performance, customer satisfaction, and operational trends.
• Uses data-driven insights to inform strategic decisions and continuous improvement efforts.

Cross-Functional Collaboration

• Partners with engineering, sales, and product teams to ensure service readiness for new product launches and customer feedback integration.
• Represents the service function in leadership meetings and strategic planning sessions.

Position Requirements:

Education & Experience

• Bachelor’s degree in Engineering, Business Administration, or related field desired.
• Minimum 10 years of experience in service operations, with at least 5 years in a senior leadership role within an OEM manufacturing or industrial environment as a Service Manager.
• Proven experience managing technical service teams and developing service infrastructure.

Skills & Competencies

• Strategic thinker with strong operational execution capabilities.
• Exceptional leadership, communication, and interpersonal skills.
• Proficiency in CRM, ERP, and service management platforms.
• Strong analytical skills and ability to interpret complex data sets.
• Deep understanding of machinery, industrial equipment, or technical service environments.

Other Requirements

• Ability to travel to customer sites, manufacturing facilities, and industry events as needed.
• Comfortable working in fast-paced, evolving environments and creating structure where ambiguity exists.
• Demonstrated resilience and adaptability in navigating change and leading through uncertainty.

HSG is committed to ensuring equal employment opportunities to all qualified persons without regard to race (including associated hairstyles), color, religion, sex, gender identity, sexual orientation, national origin, ancestry, citizenship status, age, marital status, genetic information, military status, unfavorable discharge from military service, order of protection status, pregnancy, arrest record, disability, or any other status protected by applicable law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. HSG participates in E-Verify and conducts pre-employment drug testing and background checks as part of our hiring process.

Universal Beauty Products, Inc. has been dedicated to making the world's finest, high-quality products in the beauty and personal care industry. Our customers, both large and small, are based in countries all over the world, and as a company, we pride ourselves on our commitment to producing innovative and performance driven products. We are under new management and growing, so now is a great time to join our team. Please note this is an on-site position.

In addition to competitive pay and benefits, we provide a safe and inclusive work environment that appreciates diversity, promotes development and allows our associates to be their authentic selves.

This position will oversee and ensure timely, accurate completion of customer service and order processing duties

Job Responsibilities:

• Oversee key daily Customer Service tasks
• Order Entry
• Invoicing
• Timely Order Delivery
• Builds strong and cohesive relationships, promotes teamwork, and resolves conflict among customer service staff
• Escalation resource for customer complaint and order issue investigations and resolutions
• Ensure consistent and timely availability of requested daily activity/sales reports
• Monitor and review team performance metrics to ensure consistent task execution
• Develops and maintains thorough knowledge of EDI portals and other order processing/handling tools. and acts as a main resource for customer service staff
• Remains knowledgeable and up-to-date on product changes and developments
• Continually builds good customer relations
• Other duties may be assigned from time to time by the manager

Requirements:

• Strong written and verbal communication skills (English)
• Solid work ethic, ability to multi-task,
• Approachable, pleasant, and focused attitude. Results-oriented professional who respects and values team members
• Proficiency with Microsoft Office, SAP, and EDI processes and portal tools a plus

Qualifications

• Bachelor's degree or equivalent experience
• 1+ years' of customer service
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)

Our client is a globally recognized luxury fashion house specializing in high-end women’s apparel. Their collections are celebrated for their timeless elegance and have been worn by celebrities and people like yourself worldwide.

They are looking for a customer service specialist to be the primary point of contact for their customers across multiple digital platforms. The ideal candidate combines problem-solving ability with professional, empathetic communication, thriving in a fast-paced environment where customer satisfaction is paramount. This team incorporates innovative technology as well so being tech-savvy is a must!

Key Responsibilities

• Serve as the main point of contact for customers via email, phone, live chat, and social media.
• Handle escalated concerns with empathy, urgency, and professionalism to ensure loyalty.
• Manage inquiries related to orders, payments, shipping, returns, and exchanges.
• Operate across Shopify, Gorgias, and Mirakl to resolve issues and process transactions.
• Oversee end-to-end order processes, including refunds, exchanges, and third-party communication.
• Collaborate with fulfillment and warehouse teams to resolve discrepancies or inventory issues.
• Document and track customer feedback, providing insights for continuous improvement.
• Troubleshoot technical issues and support compliance with marketplace requirements.
• Contribute to ecommerce projects and initiatives as the brand continues to grow.

Skills & Competencies

• Strong working knowledge of Shopify, Gorgias, and Mirakl (or similar platforms).
• Excellent written and verbal communication, with a calm, empathetic approach.
• Proven problem-solving and decision-making skills under pressure.
• Adaptability to thrive in a fast-moving, multitasking environment.
• Strong collaborator across ecommerce, fulfillment, and operations.
• Bilingual or multilingual abilities are a plus but not required!

Education & Experience

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• 2+ years of customer service experience in ecommerce or retail.
• Experience managing escalated customer cases.
• Passion or background in fashion, apparel, or retail is highly valued.