Information Technology For Development Jobs in None, IL
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Location: Chicago, IL (3 Days onsite a week)
Duration: 9+ Months
Job Summary:
We are seeking a skilled React Front-End Developer with expertise in React, TypeScript, Redux, Redux Toolkit (RTK), UI/UX standards, and micro front-end development. The ideal candidate will be responsible for developing and maintaining scalable, efficient, and user-friendly web applications. Your role will involve collaborating with cross-functional teams to deliver high-quality front-end solutions, ensuring seamless integration with back-end services, and contributing to the continuous improvement of our development processes.
Experience Level: 5-8 yrs
Key Responsibilities:
Front-End Development: Develop, test, and maintain responsive web applications using React, TypeScript, and Redux.
State Management: Implement robust state management solutions using Redux and Redux Toolkit (RTK), ensuring efficient data flow and performance optimization.
UI/UX Integration: Collaborate with UI/UX designers to translate design wireframes into high-quality code, adhering to modern UI/UX standards and best practices.
Micro Front-End Development: Design and implement micro front-end architectures, enabling modular and independent development of application features.
Performance Optimization: Optimize front-end performance by analyzing and improving page load times, reducing rendering times, and ensuring a smooth user experience.
Code Quality: Write clean, maintainable, and well-documented code. Conduct code reviews to ensure adherence to coding standards and best practices.
Collaboration: Work closely with back-end developers, product managers, and other stakeholders to ensure seamless integration of front-end and back-end functionalities.
Testing: Implement and maintain unit tests, integration tests, and end-to-end tests to ensure the stability and reliability of the application.
Continuous Improvement: Stay updated with the latest industry trends, tools, and technologies. Propose and implement improvements to the development process.
Required Skills and Qualifications:
Experience: 5+ yrs of experience in front-end development, particularly with React, Redux and TypeScript.
Technical Skills:
Strong proficiency in React.js and TypeScript.
In-depth knowledge of Redux and Redux Toolkit (RTK) for state management.
Experience with micro front-end architecture and its implementation.
Familiarity with UI/UX design principles and the ability to implement them effectively.
Proficiency in HTML5, CSS3, and JavaScript (ES6+).
Experience with RESTful APIs and integration with front-end applications.
Knowledge of version control systems like Git, NodeJs and package managers like npm or yarn
Soft Skills:
Strong problem-solving skills and attention to detail.
Excellent communication and collaboration abilities.
Ability to work in an agile development environment.
Eagerness to learn and adapt to new technologies and methodologies.
Preferred Qualifications:
Experience with other front-end frameworks and libraries (e.g., React, Angular, Vue.js).
Familiarity with testing frameworks like Jest, Enzyme, or Cypress.
Knowledge of CI/CD pipelines and deployment processes.
Understanding of web accessibility standards.
Experience with server-side rendering (SSR) and static site generation (SSG).
Education:
Masters or Bachelor's degree in Computer Science, Engineering, or a related field. [Optional: Relevant work experience can be substituted for a degree.
Duration: 12 Months
Location: Mettawa, IL 60045 (Hybrid)
PRIMARY FUNCTION / PRIMARY GOALS / OBJECTIVES
The Project Manager (I) is responsible for the planning, scheduling and execution of all projects (print and digital) within Ad Agency (A3). This role works closely with their assigned account manager to help coordinate daily activities within A3 and continue to develop the ongoing relationship with their respective brand teams to keep projects on schedule, on budget and on strategy.
PROJECT/PROCESS MANAGEMENT
* Develop project schedules, allocate resources and communicate project status and schedules to all key stakeholders and ensure deliverables and key milestones are met on time and within budget
* Conduct regular status meetings with internal teams and clients to review progress, identify risks, and develop mitigation strategies. Capture notes and distribute recaps with action items.
* Set up and manage routes for all projects through the internal agency approval process (Kantata, WorkFront)
* Understand the Medical/Legal/Regulatory (Veeva) review process and prepare all assets and documentation for submission and review in accordance with Promotional Material Review Process
* Coordinate interactive resources with studio/programming/creative leads
* Be the primary point of contact for all third-party development/deployment vendors providing regular updates, managing expectations, and addressing any issues or concerns
* Create, compile, and maintain project and department documentation as needed (technical documentation, server folder structure, spec sheets, estimate tracking, etc.)
FINANCIAL MANAGEMENT
* Track time on a daily basis.
* Assist with providing estimates.
* Assist with billing and ensure billing is completed on schedule.
* Adherence to all company-wide financial policies
KNOWLEDGE / SKILLS
* Understand promotional guidelines including, but not limited to, corporate branding, promotional material development, Veeva PromoMats review and corporate compliance
* Understand the Agency Workflow Process including project initiation and kickoff, collaboration, necessary approvals, production and archiving
* Demonstrate clear and concise written and verbal communication skills
* Demonstrate the ability to prioritize and multi-task to enhance productivity and manage workload
* Possess ability to work in a high-volume, rapidly paced environment
* Proficiency using the Microsoft Suite of products (Outlook, Word, Excel, PowerPoint, Teams, SharePoint) and other systems (Kantata/Mavenlink, Workfront)_
ACCOUNTABILITY / SCOPE
* Reports to their assigned Ad Agency account manager
* Partners with creative team on project initiatives
QUALIFICATIONS
* Bachelor degree required
* 1-4 years of ad agency experience required (minimum), project management and pharmaceutical experience a plus
* Strong attention to detail and excellent communications skills: verbal, presentation, written
* Understanding of print and digital project lifecycles and different project management methodologies/styles
* Familiarity with print production process, web technologies and digital trends
* High energy, positive, organized individual who is comfortable in a high-visibility role
* Great collaborator with ability to focus on both the big picture and small details
Client Engagement Coordinator
Client Engagement Operations & Sales Support (Onshore)
We are seeking a detail-oriented and proactive Client Engagement Coordinator to support client engagement operations, lead management, and sales execution. This role works closely with Client Partners and cross-functional teams to help track leads, maintain pipeline visibility, and ensure follow-through across client engagement activities.
This position is ideal for someone early to mid-career who is looking to grow in sales operations, client engagement, or consulting operations, and who thrives in an organized, execution-focused role.
This is an onshore, Chicago-based role reporting to the VP of Client Engagement, with a hybrid work model out of our Westmont, IL office. Client Engagement Manager Onsho…
Core Role Purpose
Support Client Engagement operations by coordinating leads, maintaining CRM accuracy, and assisting Client Partners with pipeline tracking and follow-ups.
Help ensure consistency, organization, and visibility across sales and client engagement activities.
Reduce administrative and operational burden on Client Partners so they can focus on client relationships and revenue growth.
Key Responsibilities
Lead Coordination & Pipeline Support
- Assist in managing incoming leads from various sources (marketing, partners, referrals, events, etc.).
- Support lead assignment, tracking, and status updates within Salesforce and HubSpot.
- Work with Client Partners to:
- Track follow-ups and next steps
- Monitor pipeline movement and aging
- Ensure activities and notes are properly logged
- Help maintain accurate CRM data to support reporting and forecasting.
Sales Operations & Reporting Support
- Assist with preparation of pipeline reports, dashboards, and scorecards.
- Support weekly and monthly pipeline review processes.
- Help identify gaps in follow-up, data quality, or process adherence.
- Provide administrative and analytical support to sales and engagement leadership.
SOW & Renewal Coordination (Support Role)
- Assist with the preparation and tracking of Statements of Work (SOWs).
- Help monitor renewal timelines and flag upcoming renewals.
- Coordinate documentation and approvals with Sales, Finance, Legal, and Delivery teams.
Pre-Sales & Proposal Support
- Support proposal development, pricing inputs, and deal coordination.
- Help gather inputs from internal teams and ensure timely submissions.
- Assist with staffing models and deal documentation.
RFP / RFI / RFQ Support
- Assist in coordinating RFP, RFI, and RFQ responses.
- Track deadlines, inputs, and submission requirements.
- Help ensure responses are complete and submitted on time.
Salesforce Hygiene & Process Support
- Support Salesforce data hygiene by:
- Updating lead and opportunity records
- Logging activities and notes
- Assisting with forecast updates
- Help maintain standard sales and engagement processes.
- Identify process gaps or inefficiencies and escalate opportunities for improvement.
Cross-Functional Coordination
- Act as a coordination point between Client Partners and internal teams including:
- Delivery & Practice Leaders
- Finance, Legal, Talent, and Operations
- Help ensure information flows smoothly across teams during sales and engagement cycles.
Required Qualifications
- 2-5 years of experience in sales operations, client engagement, account coordination, or a related role
- Experience working with CRM tools (Salesforce preferred)
- Strong organizational skills and attention to detail
- Comfortable working with data, tracking tasks, and managing follow-ups
- Strong written and verbal communication skills
- Interest in growing a career in client engagement, sales operations, or consulting
- Background or exposure to IT consulting, technology services, or B2B environments is a plus
- Local to Chicago, IL with ability to work hybrid from the Westmont office
Benefits
- 100% free medical insurance, including dental and vision
- 50% contribution for dependents
- 401K Option
- Paid holidays, Sick leaves, Accrued holidays etc.
Job Title: Packaging Design Engineer
Industry: Thermoformed Food Grade and Consumer Grade Packaging Products
Location: On-site in the DeKalb, IL Area
Position Brief:
The Chatham Group Advanced Materials and Technologies Recruiting Team is seeking highly qualified candidates for a Packaging Design Engineer for a client in the specialty packaging technology industry. This is a mid-junior level position that requires hands-on experience with rigid thermoformed packaging design concepts with experience in sustainable food grade and/or consumer packaging technology and manufacturing methods. You will work closely with the manufacturing engineering and quality assurance teams to deliver compliant and production ready packaging solutions for new and existing products.
Responsibilities:
- Design food device packaging systems from initial concept through testing and production using CAD programs, particularly SolidWorks
- Focus on Thermoforming technologies to develop portion-separated trays, blister packs, tubs, clamshells, etc
- Use CAD programs to develop 3D models and assemblies as well as 2D drawings for specification
- Evaluate various polymeric materials such as PET, HIPS, PVC, etc for their performance properties such as wall thickness, strength, rigidity, and more
- Create prototype products using new or existing tooling, and/or 3D printing technologies and conduct feasibility reviews for functional integrity, stackability, etc
- Lead the IQ/OQ/PQ product validation process and comply with ISO manufacturing quality standards
Requirements:
- BS in Packaging Engineering, Packaging Science, Mechanical Engineering, or other highly relevant field
- 3+ years of experience in packaging design preferably in thermoformed food grade or consumer packaging
- High proficiency with CAD programs, particularly SolidWorks
- Working knowledge of thin-gauge thermoformed packing design
- Understanding of product lifecycle and circularity in packaging design
- Ability to conduct market research and potentially attend trade shows
Compensation will be commensurate with experience and relocation may be provided to qualified candidates.
Duration: 9 months with possibility of extension
Location: Chicago, IL or Tempe, AZ - 3 days onsite per week
Position Overview:
We are seeking an experienced Snowflake Developer to join our data engineering team. The ideal candidate will have strong expertise in Snowflake data platform capabilities, with proven experience in designing and implementing robust data ingestion solutions across both file-based and streaming architectures on AWS and Azure cloud platforms.
Experience Level: Senior Level - 3
Required Qualifications
Technical Skills:
3+ years of hands-on experience with Snowflake data platform including advanced SQL, stored procedures, and performance optimization
Strong experience with data ingestion patterns including bulk loading, micro-batching, and streaming data processing
Proficiency with AWS services such as S3, Lambda, and CloudWatch Experience with Azure data services including Data Factory, Event Hubs, Blob Storage, and Azure Functions
Solid Python programming skills for data processing, API integrations, and automation scripts
Experience with data modeling concepts and dimensional modeling techniques
Understanding of data security, governance, and compliance best practices
Tasks & Responsibilities:
- Design, develop, and maintain scalable data pipelines using Snowflake as the core data warehouse platform
- Build and optimize data ingestion processes for both batch file-based loads and real-time streaming data from various sources
- Implement data transformation logic using Snowflake SQL, stored procedures, and Python integration Collaborate with data architects and analysts to understand business requirements and translate them into technical solutions
- Monitor and troubleshoot data pipeline performance, ensuring high availability and data quality
- Develop and maintain documentation for data processes, data models, and system architecture
- Work closely with DevOps teams to implement CI/CD practices for data pipeline deployments
Professional Experience:
- Bachelor's degree in Computer Science, Information Systems, or related technical field
- Minimum 4+ years of experience in data engineering or related roles
- Proven track record of delivering production-ready data solutions at scale
- Experience with version control systems (Git) and collaborative development practices
Preferred Qualifications:
- Snowflake certifications (SnowPro Core or Advanced certifications)
- Experience with Infrastructure as Code tools (Terraform, CloudFormation)
- Knowledge of containerization technologies (Docker, Kubernetes)
- Familiarity with data visualization tools and business intelligence platforms
- Experience with data quality frameworks and monitoring tools
Duration: 06 months - 3 days onsite per week
Location: Chicago, IL or Tempe, AZ
Project Overview:
These contractor resources will support a broad range of Workday integration initiatives across HR Technology, Finance, Procurement, and various business partners. Their efforts will span designing, enhancing, and maintaining integrations with multiple third party vendors, enabling new capabilities, optimizing existing data flows, and ensuring end to end data quality across upstream and downstream systems. They will contribute to solution design, field mapping, testing, troubleshooting, and deployment of Workday integration enhancements that improve operational efficiency, support evolving business requirements, and strengthen the overall Workday ecosystem.
Experience Level: 3 - Senior
Minimum qualifications:
- Bachelor's Degree in computer science or engineering
- 5+ years of work experience in in Workday, Integrations and API integration
Qualifications (must haves):
- Hands on work experience with Workday
- Experience with Workday Projects (preferably implementation experience)
- Able to write XSLT scripting both XSLT2.0/XSLT 3.0
- Hands on experience on Workday Studio
- Hands on experience in API integration either SOAP or Rest
- Hands on experience on PECI/WECI/PICOF and Core Connectors
- Understanding of Payroll data and Experience on US payroll and Global Payroll
- Ability to resolve issues/troubleshoot application in a high-pressure & time critical environment
- Experience using ITSM Service now tool
- Self-motivated to initiate actions and be responsible for consequent decisions.
- Good programming and debugging skills.
- Strong analytical, design thinking and problem solving skills.
- Strong written/verbal communications skills.
- Good team player and interpersonal skills.
Nice to Have:
- Hands on experience on ADO ( Azure Devops) .
- Exposure to Agile practices ( Scrum /Kanban) .
- Understanding of ITIL Process guidelines, with specific focus on Service Operations and Incident Management.
- Functional Knowledge of HR in finance business.
- ServiceNow Development
Tasks & Responsibilities:
- Resolve incidents/failures and ensure closure within the SLAs
- Development of New Integrations within HR Workstream
- Collaborate with business partners on new and ongoing Workday Projects
- Efficiently Debug issues in case of Production Failure
- Participate in root cause analysis and provide solution/work around for HR cases
- Debug issues , incidents and provide solutions for the same through hands on development
- Proactively identify & implement opportunities to increase efficiency through automation & process efficiencies
- Participate in engineering efforts for ETL solutions i.e. system design , build, deployment, best practices and testing
- Create well documented change requests and follow up for approvals
- Communicate with global stakeholders, other IT teams, and business areas
- Provide Level 3 Support during the time of Production Failures
- Should be flexible for upskilling in different skill sets
- Work with upstream and downstream application teams for any risks or potential issues
Work Location: Lake Forest, IL
Assignment Duration: 5 months (possibility of extension)
Work Arrangement: Onsite
Looking for a candidate with the following:
The position is responsible for aligning technological solutions with business strategies and working principally with DHS Global Delivery.
Key Responsibilities:
* Provides level 3 field support globally, including remote support and documentation.
* Partner with functional groups across the IT back-office organization to understand, communicate, and clarify business needs.
* Contribute to long-term system planning and ensure technology products and services align with evolving business strategies.
* Subject Matter Expert (SME) for technical content development and review.
* Maintain awareness of customer issues and proactively identify risks and improvement opportunities to enhance the overall customer experience.
* Service Documentation-Redlines and/or develops service/ quality documents with assistance from senior professionals.
* Analyze and support of inventory management solution utilizing EDI messages (X12 and EDIFACT standards)
* Configure and support EDI messages and interfaces across multiple systems, including SAP, BizManager, and Seeburger, etc.
* Collaborate with EDI providers/vendors to set up new EDI accounts and support onboarding activities.
* Guide cross-functional teams in implementing required workflows changes and generating inventory-related reports to support end-to-end ordering workflow.
* Utilize Symphony/SAP or other supply chain ERP systems to review and interpret EDI orders (e.g., 850, 856, and other applicable EDI messages).
* Demonstrate working knowledge of systems used in the supply chain domain, including SAP, BizLink, TraceLink, SGTIN, TIBCO, and warehouse management systems.
* Work cross-functionally to drive and implement system changes required to support order fulfillment and supply chain operations.
* Support application-related issues and manage back-office escalations.
* Assist with the installation, configuration, and ongoing support of web and mobile applications.
* Manage deliverables assigned, which includes due dates, resources and time needed, etc, as a member of a project team.
* Ensure all work adheres to relevant Corporate and Divisional policies and procedures.
Qualification & Experience:
* Strong verbal and written communication skills, with the ability to collaborate effectively across technical and business teams.
* Experience installing, configuring, and supporting web and mobile applications, preferably within the diagnostic medical equipment servicing, or related service or laboratory field.
* Hands-on experience supporting EDI messages and integrations of workflows with enterprise systems such as SAP and other back-office platforms.
* Experience working with warehouse or supply chain ERP systems to support product ordering, shipping, and related operations, including the ability to interpret and troubleshoot key EDI transactions (e.g., 850, 856, and similar documents) & Solid knowledge of EDI standards, specifically X12 and EDIFACT.
* Strong problem-solving and troubleshooting abilities, with a focus on root-cause analysis and continuous improvement.
* Network fundamentals (TCP/IP, DNS, DHCP, VPN)
* Experience with EDI interface design and implementation
* Knowledge of SAP ERP functionality
* Ticketing systems (ServiceNow, Jira, Freshservice)
* Understanding of supply chain processes and system integrations
Clinical Systems Analyst (Cerner Scheduling)
Chicago, IL (Hybrid Onsite role – it is primarily Onsite with a some flex, but still to average 3-4 days onsite.)
- Face to Face Onsite interview required.
Duration: long-term & open-ended (multiple years)
POSITION SUMMARY
Cerner PowerChart and Scheduling Analyst who reports directly to the Director of Health Information Technology, Interoperability Services and is responsible for the maintenance of the PowerChart and Scheduling functionality. Responsibilities also include providing immediate application and systems support and overseeing the completion of projects, system enhancements, applying vendor upgrades, application support and support of users.
JOB DUTIES (List in order of importance)
- Utilizing Cerner PowerChart and Scheduling the analyst will design, build and document application changes. Consult with end users on Scheduling module design and build changes.
- Tests software to detailed specifications.
- Trains less experienced personnel.
- Reports project activity and status to management.
- Learns new clinical applications and oversees the completion of tasks related to clinical system functions.
- Attend applicable vendor clinical application classes.
- Coordinate the resolution of User calls and determine appropriate action by investigating and analyzing reported hardware and software problems.
- Identify, analyze, track and report on project issues.
- Evaluate and assist senior management in the implementation of system upgrades.
- Analyzing functional requirements documentation, conducting interviews with key personnel and collecting information about the use of the current system.
- Assist in the preparation of documentation and development of interface and conversion specifications.
- Act as liaison between departments and external areas as required. Schedule periodic meetings with IS, Vendors and Users to ensure effective communications.
- Identify and encourage user department procedural changes.
- Conduct workflow sessions with end users.
- Demonstrate system to users.
- Perform system adaptations and modifications according to the prepared specifications.
- Function as a project implementation manager for clinical system related projects.
- Assist in developing departmental education and training materials.
- Monitor/review procedural materials.
- Refine sample test plans for conversion, interfaces and applications.
- Assist in the development of a Live Event Plan.
- Provide post-live application support.
- Work with Project Management to obtain sign-offs.
- Complete assigned work plan tasks.
- Maintain tables, files, profiles, codes sets, etc.
- Provide after-hours support of clinical applications per schedule.
- Learn and assist with other applications as directed.
Knowledge, Skills and Abilities
- Extensive experience with Cerner PowerChart and Scheduling module
- Experienced in Systems Development Life Cycle
- Project management and project management software skills
QUALIFICATIONS
- Minimum 5 years’ experience with Healthcare Information Systems is required. Implementation project management experience and hands on experience implementing vendor clinical application software, along with a strong desire to learn other technologies is required.
- Minimum 5 years’ build and maintenance experience with Cerner PowerChart and Scheduling is required.
- Exhibit the ability to communicate effectively in a customer service environment Develop and maintain a strong working relationship with both internal and external hospital contacts.
- Must have excellent verbal and written skills.
- Experience in the use of Client Server Clinical systems is preferred.
- The use of personal computer hardware and software packages, MS Office is required.
- Ability to complete project tasks and assignments on time is required. Applications programming experience a plus.
EDUCATION
A Bachelor of Science degree in business administration, healthcare administration, information systems, computer science degree
Remote working/work at home options are available for this role.
Role - Sr Servicenow Solution Architect
Location—Chicago, IL - Hybrid 6 days in a month
Contract Role
Only W2 profiles
Job Description
POSITION SUMMARY:
The Senior Solution Architect – ServiceNow is a senior-level technology leader responsible for setting the strategic vision and architectural direction for the ServiceNow platform across the organization. This individual will define how to best leverage ServiceNow to deliver business value, improve operational efficiency, and reduce total cost of ownership (TCO).
The ideal candidate is a highly skilled technical expert and visionary who can translate complex business requirements into scalable, secure, and sustainable platform solutions. They will drive platform governance, integration strategies, and architecture standards while collaborating with cross-functional teams and other enterprise architects to ensure a cohesive, connected IT ecosystem.
CORE JOB RESPONSIBILITIES:
- Define and lead the ServiceNow platform vision and strategy to align with enterprise goals and evolving business needs.
- Architect end-to-end ServiceNow solutions across modules (e.g., ITSM, ITOM, HRSD, CSM, SecOps, App Engine) ensuring scalability, maintainability, and integration with broader enterprise systems.
- Act as a trusted advisor and subject matter expert on ServiceNow capabilities, platform governance, and architectural best practices.
- Establish and enforce platform standards, guardrails, and frameworks to ensure consistent, secure, and high-quality implementations.
- Collaborate closely with business and IT stakeholders to gather requirements, assess current state, and design target state solutions.
- Drive platform maturity and innovation by identifying new modules, capabilities, and enhancements aligned with business priorities.
- Lead the evaluation, design, and implementation of new ServiceNow features, upgrades, and integrations.
- Ensure that data models, workflows, and user experiences are consistent, reusable, and optimized.
- Provide technical oversight to development teams and support project delivery across multiple ServiceNow workstreams.
- Partner with other Solution Architects to ensure the ServiceNow platform integrates effectively within the broader enterprise architecture.
- Define and evolve methodologies, processes, and tooling for platform design, delivery, and governance.
- Monitor technology trends, platform roadmaps, and emerging practices to recommend innovative uses of ServiceNow to the business.
REQUIREMENTS FOR CONSIDERATION
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field. Advanced degree or certifications preferred.
- 7+ years of experience in IT architecture, design, and development roles.
- 5+ years of experience architecting and delivering solutions on the ServiceNow platform.
- Deep expertise in multiple ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM, App Engine).
- Proven experience designing scalable, secure, and maintainable platform architectures.
- Demonstrated success in leading platform strategy, governance, and roadmapping efforts.
- Knowledge of integration patterns and experience with REST, SOAP, MID Servers, and other integration methods.
- Experience working in agile and DevOps environments.
- Excellent communication, presentation, and stakeholder engagement skills.
- Strong leadership and influencing capabilities, with the ability to drive alignment across diverse teams and levels.
- ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) certifications strongly preferred.
Experience in large-scale enterprise environments; retail or multi-business unit experience is a plus.
Thanks,
Rahul Gupta
Direct : (732) 743-7543
Location-: Chicago, IL
Duration-: 12 Months
Overview
We are seeking an associate level candidate to join our Global Business Support team who demonstrates the ability to think critically, exhibit sound judgment and thrive in a fast-paced environment. In this capacity, you will help maintain our current systems and processes so that our business can deliver optimal client service as well as project managing deliverables for the Shareholder Services organization.
OUR IMPACT
Clients Asset Management (GSAM) delivers innovative investment solutions through a global, multi-product platform. Client is one of the pre-eminent investment management organizations globally. Critical to the success of client is our ability to leverage a global team of talented professionals to define solutions and lead change across the operational infrastructure.
Within client, Shareholder Services is a global sales aligned service organization that provides high quality service and solutions to shareholders. Through their client service model, Shareholder Services enables distribution of Client investment products, provides consultative services, scale and controls, all with a focus on being accretive financially to the business.
Within Shareholder Services, the Global Business Support team associate is responsible for ensuring the continued operation of business process and system functionality across Shareholder Services globally including identification of system improvements and process enhancements, definition of business requirements, and communication with technology and other internal and external teams.
HOW YOU WILL FULFILL YOUR POTENTIAL
As a member of the Global Business Support team, you will be responsible for:
* 75% time allocation - Supporting Shareholder Services teams, vendors and clients with particular focus on system access/availability, data transmissions, and software/hardware upgrades.
* 25% time allocation - Oversee process improvement, maintenance and change initiatives throughout the entire project lifecycle including scoping definitions, requirements gathering, business requirement writing, process design, testing, and data analysis.
Primary Responsibilities:
* Resolve internal and vendor system issues that directly impact business operations and/or client interactions
* Oversee client FTP setup, testing, updates and resolve transmission issues
* Initiate vendor internal user setup for multiple vendor applications and banking portals
* Troubleshoot vendor application login issues
* Coordinate vendor hardware updates
* Recommend and drive process improvement to increase system robustness and mitigate risk of disruptions in operational workflows and client reporting
* Lead ad hoc projects within the Shareholder Services group
SKILLS & EXPERIENCE WE'RE LOOKING FOR
Basic Skills:
* Bachelor's degree required
* Exceptional communication, prioritization, organizational, time management and interpersonal skills
* Ability to work well under pressure, solve problems efficiently and multi-task in a deadline driven environment
* Demonstrates accountability and sense of urgency in achieving results/completing tasks
* Willingness to be a self-starter with excellent anticipation and strong analytical skills
* Attention to detail; strong Control/Risk mindset
* Exhibit sound judgment and integrity
* Exhibit a customer service mindset
* Flexible with hours (execute some after-hours testing)
Preferred Skills:
* Financial industry experience
* 1-3 years of financial services experience
* Project management experience
* Experience with business process improvement and business process design
* Familiarity with user acceptance testing methodologies
* Experience with Confluence, Jira, Excel, PowerPoint