Information Technology For Development Jobs in Meadows Illinois

About the Company

HSG Tech Inc. is an American Subsidiary of HSG Laser who is a fast-growing supplier in the global metal forming solution industry. We believe intelligent manufacturing changes future. Customers in 100+ countries have used and recognized our equipment and service. Please visit the web site for details about HSG: Function:

• Has overall responsibility for the strategic leadership and operational excellence of the service department.
• Builds scalable infrastructure, implements efficient processes, and fosters a culture of continuous improvement to support long-term customer relationships and business growth.
• Ensures the delivery of high-quality post-sale support through effective service request management, field service coordination, and customer satisfaction initiatives.

Primary Responsibilities:

Strategic Service Leadership

• Defines and execute a long-term vision for the service organization that aligns with company goals and customer expectations.
• Leads initiatives to improve service delivery, reduce equipment downtime, and enhance customer experience.
• Establish and monitor service performance metrics, driving accountability and operational excellence.

Service Operations Management

• Oversees the full lifecycle of service requests, ensuring timely, accurate, and professional resolution.
• Directs field service teams and technical support staff, optimizing scheduling, resource allocation, and responsiveness.
• Ensures compliance with warranty policies, service agreements, and industry regulations.

Customer Experience & Satisfaction

• Champions a customer-centric approach across all service functions.
• Implements feedback mechanisms, satisfaction surveys, and follow-up protocols to measure and improve service quality.
• Serves as a senior escalation point for complex service issues and high-value customer relationships.

Secondary Responsibilities:

Process & Infrastructure Development

• Designs and implements scalable service processes, workflows, and systems to support growth and efficiency.
• Builds infrastructure where gaps exist, creating structure in areas of ambiguity and evolving needs.
• Leads digital transformation efforts within the service department, including CRM and service management platforms.

Team Development & Leadership

• Recruits, trains, and mentors a high-performing service team, fostering technical expertise and leadership capabilities.
• Conducts performance evaluations, succession planning, and professional development initiatives.

Reporting & Analytics

• Delivers executive-level reporting on service performance, customer satisfaction, and operational trends.
• Uses data-driven insights to inform strategic decisions and continuous improvement efforts.

Cross-Functional Collaboration

• Partners with engineering, sales, and product teams to ensure service readiness for new product launches and customer feedback integration.
• Represents the service function in leadership meetings and strategic planning sessions.

Position Requirements:

Education & Experience

• Bachelor’s degree in Engineering, Business Administration, or related field desired.
• Minimum 10 years of experience in service operations, with at least 5 years in a senior leadership role within an OEM manufacturing or industrial environment as a Service Manager.
• Proven experience managing technical service teams and developing service infrastructure.

Skills & Competencies

• Strategic thinker with strong operational execution capabilities.
• Exceptional leadership, communication, and interpersonal skills.
• Proficiency in CRM, ERP, and service management platforms.
• Strong analytical skills and ability to interpret complex data sets.
• Deep understanding of machinery, industrial equipment, or technical service environments.

Other Requirements

• Ability to travel to customer sites, manufacturing facilities, and industry events as needed.
• Comfortable working in fast-paced, evolving environments and creating structure where ambiguity exists.
• Demonstrated resilience and adaptability in navigating change and leading through uncertainty.

HSG is committed to ensuring equal employment opportunities to all qualified persons without regard to race (including associated hairstyles), color, religion, sex, gender identity, sexual orientation, national origin, ancestry, citizenship status, age, marital status, genetic information, military status, unfavorable discharge from military service, order of protection status, pregnancy, arrest record, disability, or any other status protected by applicable law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. HSG participates in E-Verify and conducts pre-employment drug testing and background checks as part of our hiring process.

Bilingual Spanish - Quality Documentation Specialist

Employment Type: Contract to Direct Hire

Pay Offered: $3 per hour DOE

Location: Des Plaines, IL

Provides Technical support for Customers, Sales and Corporate, especially online systems.

Are you a detail-oriented professional with a passion for technical support and customer service? We’re seeking a dedicated Quality Service Specialist to be the crucial link between our oil division, customers, and internal teams. If you thrive in a dynamic environment, possess strong communication skills in both English and Spanish, and are eager to contribute to innovative projects, this is your opportunity to shine!

In this role, you'll provide vital support in creating and updating technical documents, ensuring regulatory compliance, reviewing product labels, and assisting with research and development initiatives. You'll work with cutting-edge platforms such as Trace Gains, Safefood360, Repositrak, and Intelex, playing a key part in maintaining our quality and food safety standards. Your expertise will help us deliver exceptional service and uphold our commitment to excellence in the oil division.

Required Skills:

• Bilingual fluency in Spanish and English
• Strong written and verbal communication skills
• Experience with technical document creation and editing
• Proficiency in Microsoft Outlook, Word, Excel, Power BI, and BC
• Ability to review and approve labels and vendor documents
• Exceptional attention to detail and organization
• Ability to prioritize tasks and meet deadlines
• Strong problem-solving and critical-thinking skills
• Customer-focused mindset and professional demeanor

Nice to Have Skills:

• Experience with online quality and food safety platforms (e.g., Trace Gains, Safefood360, Repositrak, Intelex)
• Knowledge of regulatory compliance in the global oil industry
• Past experience in research and development support
• Familiarity with employee training programs

Preferred Education and Experience:

• Bachelor’s degree or relevant certification in a related field
• Previous experience in a technical support or quality assurance role within the food, beverage, or oil industry

About Trova Advisory Group

Trova Advisory Group specializes in delivering a comprehensive array of staffing solutions tailored to meet the diverse needs of businesses across multiple sectors. Our expertise spans clerical, administrative, financial, and professional roles, offered through flexible arrangements including temporary, temp-to-hire, and direct hire services.

We pride ourselves on providing top-tier talent solutions that empower organizations to thrive in today’s competitive market.

Trova Advisory Group is proud to be an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status. We are committed to fostering an inclusive workplace where all individuals are welcomed and supported.

If you require reasonable accommodation during the application or interview process, please contact us at Include the nature of your request and your contact information.

Trova Advisory Group offers a comprehensive benefits package including medical and dental options for all eligible employees.

#ZR

#Trova

Customer Service Lead – Hoffman Estates, IL

$66,000–$76,000 Depending on Experience + Full Benefits, PTO, and More

For over 45 years, our team has supported customers by delivering high-quality products and reliable service they can count on. In manufacturing, timing, accuracy, and communication are critical, and our customer service team plays a key role in ensuring every order moves smoothly from production to delivery.

We are looking for a Customer Service Lead to guide our customer service team and help ensure seamless communication between customers, production, and internal departments. In this role, you’ll provide hands-on leadership, support your team’s development, and ensure customers receive accurate information, timely updates, and exceptional service.

This is a high-impact opportunity for someone who thrives in a fast-paced environment, enjoys solving problems, and naturally motivates others to perform at their best.

Responsibilities

• Lead, mentor, and support a customer service team, ensuring accurate and timely communication with customers regarding orders, production timelines, and delivery schedules.
• Serve as the liaison between customer service, production, logistics, and management to ensure smooth coordination and alignment.
• Assist with training, performance feedback, and professional development for team members.
• Monitor order processing and customer requests to ensure accuracy, efficiency, and on-time fulfillment.
• Identify opportunities to improve workflows, increase operational efficiency, and enhance the overall customer experience.
• Step in during high-volume periods to assist with order management, customer inquiries, and issue resolution.
• Oversee daily customer service operations including order entry, order tracking, invoicing, and communication regarding production status.
• Foster a collaborative, solutions-focused team environment that prioritizes responsiveness and reliability.

Qualifications

• 2+ years of corporate customer service experience - manufacturing/distribution environment preferred but not required.
• Strong communication, organizational, and problem-solving skills.
• Ability to coordinate with cross-functional teams including production, logistics, and sales.
• High-energy, positive leader who performs well in a fast-paced operational setting.
• Self-starter who adapts quickly, takes initiative, and leads by example.

Corporate Resources, on behalf of our client located in Hoffman Estates, is hiring a Customer Service Lead.

Aegis is partnered with a long-standing, family-owned manufacturer that is experiencing significant growth following a recent major facility expansion. This organization produces highly engineered metal components serving industries such as aerospace, medical, automotive, and industrial manufacturing.

They are seeking a Senior Quality Engineer to act as a key contributor in driving process improvements, supporting new product introductions, and leading quality initiatives across the organization. This is a highly visible role working cross-functionally with engineering, operations, and leadership teams.

Responsibilities:

• Lead continuous improvement initiatives focused on quality and production efficiency
• Apply statistical analysis tools to evaluate manufacturing processes and reduce variation
• Support new product introductions and quality planning activities
• Work directly with customers to resolve quality concerns and implement corrective actions
• Conduct internal, customer, and supplier audits
• Develop and implement quality procedures, documentation, and process controls
• Collaborate with cross-functional teams to drive root cause investigations and solutions
• Support inspection processes and material disposition decisions

Requirements:

• Bachelor’s degree in Engineering (Mechanical, Manufacturing, Industrial preferred)
• 5–8 years quality engineering experience in manufacturing
• Experience working in ISO-certified environments (AS9100 or IATF preferred)
• Strong experience with SPC tools such as PPAP, APQP, RCA, and gage R&R
• Experience leading process improvement or Lean initiatives
• Internal or external auditing experience preferred
• Six Sigma or ASQ certification strongly preferred

Ideal background: aerospace, automotive, medical device, heavy industrial, or high-volume precision manufacturing.

Company Overview

Medix is partnered with a leading manufacturer of high-precision orthopedic implants, delivering innovative solutions to improve patient outcomes. Their state-of-the-art CNC manufacturing operations require meticulous planning, coordination, and execution to ensure timely production and delivery of high-quality implants.

Position Summary

Medix partnered with this manufacturer to recruit a highly organized and analytical Master Planner to manage production planning, inventory, and supply chain scheduling for their CNC manufacturing operations. The Master Planner will work cross-functionally with engineering, manufacturing, and procurement teams to ensure the right materials and products are available at the right time, meeting both production and customer demand.

*** This is a 6 month contract with potential for conversion to a direct employee. ***

Key Responsibilities

• Develop, maintain, and execute master production and material plans to meet demand for orthopedic implants.
• Balance demand, capacity, and material constraints across production lines.
• Analyze historical data, forecasts, sales orders, and system reports to identify trends, bottlenecks, and improvement opportunities.
• Provide actionable recommendations to improve planning accuracy, throughput, and key performance metrics.
• Pull, interpret, and report key metrics to track and improve planning performance.
• Identify system and process gaps, support system “test drives,” and drive workflow optimization.
• Collaborate cross-functionally with engineering, manufacturing, and procurement to align production schedules with customer requirements and machine capacity.
• Communicate proactively with internal stakeholders regarding changes in demand, lead times, and production schedules.
• Support new product introductions (NPIs) by coordinating required materials, tooling, and production capacity.
• Utilize ERP/MRP systems (Connexus, Oracle preferred) to plan, schedule, and track production activities.
• Lead and guide a team of 3 planners on metrics, planning activities, and system improvements.
• Identify process improvement opportunities in planning, scheduling, and inventory management.

Required Experience & Skills

• 5+ years of experience in production planning, master scheduling, or supply chain planning
• Bachelor’s degree in Supply Chain, Operations Management, Business, or related field preferred.
• Experience with Connexus and Oracle ERP systems.
• Strong understanding of demand and supply planning, production planning, and manufacturing operations.
• Familiarity with validation processes, material movement, and machining environments (CNC experience a plus).
• CNC machining environment experience is preferred; knowledge of FDA/ISO regulations is a plus.
• Strong analytical, problem-solving, and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Role Focus

• Heavy emphasis on systems, data analysis, and process improvement.
• Not customer/account-facing.
• Involves planning and some financial decision-making.
• Supports a large machining operation with a focus on improving key performance metrics and overall planning efficiency.

About the Company

We are a dynamic and growing U.S. subsidiary of a leading Italian multinational manufacturing company. With a strong global presence and a commitment to innovation and excellence, we are seeking a Finance Manager to lead our financial operations in the U.S. and ensure alignment with the parent company’s financial strategy, reporting standards, and compliance requirements.

Position Summary

The Finance Manager will oversee all financial activities of the U.S. subsidiary, including budgeting, forecasting, financial reporting, compliance, and internal controls. This role requires strong collaboration with the Italian parent company to ensure accurate and timely consolidation of financial data, adherence to the U.S. GAAP, and alignment with global financial policies and international regulatory requirements.

Key Responsibilities

• Lead the monthly, quarterly, and annual financial close process.
• Prepare and analyze financial statements in accordance with U.S. GAAP
• Coordinate with the Italian parent company on group reporting, intercompany transactions, and transfer pricing.
• Develop and manage budgets, forecasts, and financial planning processes.
• Ensure compliance with local, state, federal, and international tax regulations, including reporting requirements and filings across multiple jurisdictions.
• Manage cash flow, banking relationships, and treasury functions.
• Implement and maintain internal controls, policies, and financial procedures.
• Liaise with external auditors, CPA firms, and other professional advisors to ensure compliance and support audits.
• Provide financial insights and recommendations to support strategic decision-making.
• Supervise and develop a small finance team.

Qualifications

• Bachelor’s degree in accounting, finance, or related field.
• 10+ years of progressive experience in finance or accounting, preferably in a multinational environment.
• Knowledge of U.S. GAAP, income tax and sales tax
• Excellent analytical, organizational, and communication skills.
• Ability to work cross-functionally and across cultures, especially with European counterparts.
• Proficiency in Italian is a plus but not required.

What We Offer

We offer a competitive and comprehensive benefits package, including:

• Competitive salary, with potential for annual performance-based bonus
• Comprehensive health insurance, including medical, dental, and vision coverage for employees and their dependents
• 401(k) retirement plan with company match, available after one year of employment with the Company
• Generous paid time off (PTO) and Paid Company Holidays
• Company-paid life and disability insurance
• Hybrid work options, depending on business needs
• Support for professional development, including training and continuing education opportunities
• Opportunity to work in a global environment with exposure to international finance
• Inclusive and collaborative workplace culture

Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. #inauto

Position: Cargo Handler

Pay Rate: $19.00 per hour

Schedule: 8:30am - 5pm Wed-Sun

Job Description:

Forward Air is seeking capable and career-oriented individuals to work in our fast-paced shipping/dock operation. Our Cargo Handlers are responsible for loading and unloading freight on our trailers in a safe and timely manner. Frequent lifting, pulling, pushing, and carrying of freight is required. All necessary training and materials for this position are provided.

Core Responsibilities & Duties:

• Responsible for the loading/unloading of 53 ft. commercial trailers and the operation of scanners
• Use handheld scanners to efficiently track and maneuver freight through our distribution network
• Accurately label boxes and prepare freight for shipment
• Safely load and unload trailers by utilizing equipment such as hand trucks/pallets jack and forklifts
• Must be able to obtain certification and safely operate forklift and other machinery as required
• Verify documentation and condition of freight to assure quality standards are achieved
• Must be able to frequently lift and/or move up to fifty (50) pounds
• Must be able to occasionally lift and/or move up to ninety (90) pounds
• Maintain a clean and safe working environment
• Other duties as assigned

Job Requirements & Qualifications:

• Excellent communication and problem solving skills
• Strong team player that thrives in a fast-paced environment
• Must be flexible to work weekends and overtime as needed
• Forklift and general freight handling knowledge is a plus
• Must be 18 or older

Forward Air is an Equal Opportunity employer.

Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated time-definite basis, delivering cargo at a specific time, but under less time-sensitive situations supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.

Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.

Ranked 3rd in Newsweeks 2022 \"Americas Most Trustworthy Companies\" publication

The Line Service Operations Supervisor is responsible for the day to day overall management of the FBO line service operations including the fuel farm, quality assurance, its personnel, inventories, properties, equipment, and the adherence to our company policies and procedures and safety standards for the departments staff and our clients and guests.

Primary Responsibilities

General

• Interact with others in a professional and respectful manner
• Follow up with other company departments and employees
• Recommend process and communication improvements
• Regular and prompt attendance
• Work with accuracy, clarity and an eye for detail

Additional Responsibilities

• On-call and overtime duties as required
• On the job training for new employees
• May require shifts at adjacent locations
• All other miscellaneous duties as assigned

Supervisory Responsibilities

Responsible for overseeing the performance of the Line Services personnel.

Qualifications

• High School graduate, some college preferred
• Minimum two (1) year of business aviation supervisor experience and/or relevant experience
• Five to ten years of business aviation and/or relevant experience
• National Air Transportation Association (NATA) Compliance Certification preferred
• Valid drivers license
• Basic reading, writing and arithmetic skills required
• Computer literate with the ability to learn new software as required
• Professional verbal/written communication skills required.
• Must pass all conducted drug/alcohol screens, background and security checks and prove eligibility for employment in the United States.
• Excellent listening and problem solving skills
• Ability to work as part of a team or independently
• Ability to effectively communicate and present information
• Ability to multitask
• Ability to act under pressure and be adaptable to change on a constant basis

Physical Demands

Driving occasional travel to suppliers, conferences, off-site meetings, as required

Working Conditions

Requires both working indoors and outdoors, with exposure to natures elements. Also, regular exposures to noise, exhaust fumes and fuel vapors, and fuel-to-skin contact.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Compensation details: 18-25 Hourly Wage

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