Information Technology For Development Jobs in Mclean, VA

• Customer Interactions:
  • Manage inquiries in areas such as Member Services, Medicare, and Billing , assisting Spanish- and English-speaking customers.
  • Represent our client professionally by addressing and documenting all incoming queries, including complex calls related to specialized product lines.

• Quality Service:
  • Uphold the organization's philosophy of extraordinary customer relations.
  • Proactively engage with Health Plan, medical group, and facility personnel to gather relevant information for resolving member inquiries.

• Problem Resolution:
  • Analyze and evaluate customer issues to initiate and coordinate service recovery measures.
  • Document all member interactions meticulously following established procedures.

• Healthcare Knowledge
  • Demonstrate familiarity with health insurance terminology (copays, deductibles, claims, authorizations, etc.).
  • Understand Medicare/Medicaid plans and regulations, and explain plan benefits, provider networks, and coverage policies.

• Operational Excellence
  • Leverage a thorough understanding of company policies and processes to meet customer needs effectively.
  • Contribute to departmental goals and objectives while maintaining proficiency through ongoing training and use of required tools.

• Performance Metrics:
  • Monitor and achieve Contact Center KPIs, including call handling, first call resolution, and member retention.

• Compliance and Ethics:
  • Consistently uphold company compliance standards and Code of Conduct, ensuring privacy and confidentiality of member information.
  • Adhere to HIPAA regulations to protect personal health information (PHI) and maintain data security.

• Tools and Systems:
  • Use multiple systems/screens while assisting callers effectively
  • Navigate CRM, EMR/EHR, and ticketing platforms effectively

• Experience:
  • Fluency in both Spanish and English (spoken and written) is required.
  • Minimum of two (2) years of customer service or healthcare member-interaction experience.
  • Previous call center experience and/or prior experience in the health insurance industry (preferred).

• Education:
  • High School Diploma or GED required.

• Skills:
  • Outstanding written and verbal communication skills.
  • Proven analytical and problem-solving abilities.
  • Ability to respond concisely and clearly to customer queries.
  • Strong critical thinking and problem-solving skills.
  • Typing speed of at least 35 WPM with a 5% or lower error rate.

• To thrive in this remote role, you'll need:

• Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise.

• Ergonomics: A comfortable desk and chair setup that allows for the proper installation of necessary equipment.

• Reliable Internet Connection: Stable, high-speed internet with a minimum bandwidth of 20 Mbps downstream and 20 Mbps upstream.

• Quiet, Distraction-Free Workspace: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.

• Tech-Savvy: Comfort with technology and ability to learn new systems quickly.

• Self-motivation & Independence: Ability to stay productive and manage your time effectively in a remote environment.

• Communication Skills: Strong verbal and written communication skills, especially in a virtual setting.

• Adaptability: Ability to adapt to changing technologies and procedures while working remotely.

• Competitive Pay: Enjoy a competitive hourly rate with opportunities for performance-based increases.
• Comprehensive Benefits: Full health insurance coverage, including medical, dental, and vision plans.
• Work Environment: A supportive, engaging, and inclusive work environment with opportunities to grow and develop your skills.
• Career Growth: Abundant advancement opportunities within the organization.
• Inclusive Workplace: We are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.
• Unique Perks:
  • Cell Phone Benefits: $25/month per line for unlimited phone, text, and data (restrictions may apply).
  • Referral for Life Program™: Earn residual bonuses for referring employees who join the team and remain with the company.

Overview

The Director of Operations is responsible for leading a highly efficient, profitable duct cleaning operation that consistently delivers premium service to our customers. This leader will oversee a Service Manager and a team of 48 technicians across two locations, ensuring operational excellence, strong financial performance, and a culture of accountability and growth.

This role requires a hands-on, performance-driven leader who embraces a growth mindset, is not afraid of change, and thrives in building high-performing teams.

Join the region's largest and highest-rated duct cleaning company. We can't wait to meet you!

Responsibilities

Leadership & Team Development

o Lead, coach, and hold accountable the Service Manager and 48 field technicians

o Own all hiring, onboarding, training, performance management, and termination decisions

o Build a culture of accountability, professionalism, and continuous improvement

o Develop clear performance standards and measurable KPIs

Operational Excellence

o Optimize scheduling and routing to maximize technician productivity

o Standardize operating procedures across both locations

o Ensure consistent service quality and adherence to company standards

o Monitor and improve key metrics (gross profit margin, revenue per route, labor cost %, callback rate)

Financial Oversight

o Achieve and maintain target gross profit margins

o Manage labor costs through efficient staffing and scheduling

o Control operational expenses and identify cost-saving opportunities

o Collaborate with leadership on budgeting and forecasting

Service Quality

o Monitor customer satisfaction and online reputation

o Address escalated service issues quickly and professionally

Change Leadership

o Support expansion initiatives across both locations

o Implement systems and technology improvements

o Identify opportunities to scale operations efficiently

Qualifications

• 5+ years of management experience leading large field teams (20+ employees)
• Demonstrated success improving gross margins and operational efficiency
• Strong hiring, coaching, and performance management experience
• A growth mindset, with an innate desire to win
• Calm under pressure
• Strong communicator

Nice to Haves

• Experience managing multi-location operations
• Experience in HVAC, duct cleaning, restoration, or related trades
• Experience with ServiceTitan dispatch software

Senior Director, Corporate Counsel

Financial Services

Location: Bethesda, MD or New York, NY

We have an immediate need for a Senior Director, Corporate Counsel for a leading exchange traded fund firm that’s on the cutting edge of next generation financial products; including ETFs, commodity pools, crypto, mutual funds, and more!

This is an exciting opportunity for a Senior Director, Corporate Counsel to grow your career within the Financial Services vertical, while working with some of the most bleeding edge products in the industry!

About the Role:

The Senior Director, Corporate Counsel will report directly to the General Counsel. This role will work closely with senior management to provide legal guidance and support the ongoing business activities and strategic initiatives.

Specifically, this role will be a key member of the Legal Department responsible for providing sophisticated legal advice and support on a broad range of corporate and other matters, including drafting and negotiation of complex commercial contracts, advising on corporate structure and governance, managing legal aspects of strategic transactions and investments, and overseeing licensing and other intellectual property matters.

Responsibilities:

• Deliver timely, pragmatic, and business-oriented legal counsel to senior management and across all levels of the organization.
• Identify and evaluate legal and business risks to support strategic decision-making.
• Structure, draft, review, and negotiate a wide range of complex contracts, including key vendor and service provider agreements, licensing agreements, and technology agreements.
• Provide guidance on organizational structure and governance matters.
• Manage the legal aspects of special corporate transactions, potentially including strategic partnerships, acquisitions, restructurings and financings.
• Working closely with the CFO and tax counsel, provide guidance on federal and state tax issues impacting the business.
• Provide legal guidance to the CHRO on employment, compliance, and other corporate matters.
• Draft and negotiate ISDA, FCM, repo, securities lending, and related collateral account agreements.
• Oversee the intellectual property portfolio, including negotiation of index and data license agreements, and support of the trademark, copyright, and patent filings.
• Support business development and product development initiatives by providing proactive legal input and guidance.
• Independently initiate projects, drive process improvements, and enhance the Legal Department’s efficiency and effectiveness.
• Manage and coordinate with outside counsel to optimize resources and achieve favorable outcomes.

Qualifications:

• Juris Doctor (JD) degree and membership in good standing with a state bar.
• 15+ years of relevant legal experience in the asset management industry in a sophisticated in-house environment or law firm.
• Demonstrated expertise in structuring, drafting and negotiating complex commercial contracts.
• Demonstrated expertise in corporate governance and transactions.
• Proven ability to creatively resolve complex legal issues in a proactive manner that fosters business interests and advances company goals.
• Experience managing and leveraging internal and external resources to maximize outcomes.

Knowledge, Skills and Abilities:

• Sound judgment with the ability to assess legal Issues and business risk.
• Exceptional written and verbal communication skills.
• Ability to meet deadlines and adjust priorities for multiple clients based on changing needs.
• Ability to manage multiple projects simultaneously, ability to multi-task with attention to detail.
• Excellent planning, organizational and analytical skills and ability to follow through independently.

MedStar Georgetown University Hospital — a proud Magnet® designated academic medical center — is seeking experienced and passionate experienced nurses to join the MedStar Georgetown Transplant Institute.  This is an exciting opportunity to join a nationally recognized abdominal transplant program and to be a part of making a huge difference in patient’s lives and developing expertise in transplant.

About the Role

The Transplant Nurse Coordinator provides patient care for transplant patients following established standards and practices. Functions to advance the clinical mission and goals of the MedStar Georgetown Transplant Institute through collaborative relationships within the Medical Center.

We are currently seeking experienced nurses interested in 

• Pre Kidney Transplant
• Post Kidney Transplant
• Post Liver Transplant

 Key responsibilities include

• Communicates with potential transplant candidates and/or referring physicians.
• Facilitates the evaluation of both pre- and post-transplant patients by interfacing with referring physicians, Transplant hepatologists, Transplant nephrologists, Transplant surgeons, scheduling coordinators, consultants, insurance coordinators, and social workers. Primary responsibility for the planning implementation and evaluation of this process.
• Coordinates evaluation with the patient/family and appropriate members of the hospital, the transplant team, the patient's primary care physician and cardiologist and clinical consultants.
• Assess patients for placement on the transplant waiting list.
• Coordinates the complex management and education of patients' pre- and post-transplants. Communicates with the United Network for Organ Sharing (UNOS) to maintain an accurate and current patient waiting list.
•  Participate in clinical rounds meetings, conferences consultations and educational programs designed to increase knowledge and to improve patient care and staff performance; serve as a consultant to physicians and staff members regarding services in the specialty area

Qualifications

• Bachelor’s degree in nursing required. 
• Active DC RN License and Basic Life Support for Healthcare providers required (AHA or American Red Cross)
• 3-4 years professional nursing experience required
• Previous transplant, hepatology, outpatient or dialysis experience preferred
• CCTC - Certified Clinical Transplant Coordinator preferred

 What We Offer

• Culture- Collaborative, inclusive, diverse, and supportive work environment.
• Career growth- Career mentoring to help you pursue your passions and gain skills to enhance your value.
• Wellbeing- Competitive salary and Total Rewards benefits to help keep you happy and healthy.
• Reputation- Regional & National recognition, advanced technology, and leading medical innovations. Magnet® Recognition.

Join Us

If you are inspired to work in a nationally recognized abdominal transplant program, make a huge impact in your patients and their family’s life, elevate clinical practice and be a part of cutting edge transplant treatment, we invite you to apply and make a meaningful impact at MedStar Georgetown.

General Summary of Position
Professional care provider who assesses plans implements and evaluates the nursing care of patients from admission through discharge. In collaboration with the patient and family provides theory-based professional nursing care and coordinates care delivery with various members of the interdisciplinary team

Primary Duties and Responsibilities

• Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards safety standards and MedStar SPIRIT Values. Complies with governmental and accreditation regulations.
• Collects and analyzes significant patient's information that pertains to physical psychological socio-cultural economic spiritual and life-style behaviors and efficiently leveraging available technology.
• Functions autonomously providing relationship-based care that promotes continuous consistent efficient and accountable delivery of nursing care using the nursing process with a favorable focus on patient experience.
• Identifies current and potential complex problems of specific patient populations critically analyzes trends and changes in patient status and plans appropriate interventions.
• Incorporates evidence-based practice and research into patient care delivery with a focus on quality and safety.
• Serves as a patient advocate by independently communicating clinical concerns including ethical decisions in a timely manner to other members of the interdisciplinary team.
• Practices within legal boundaries of nurse practice act and possesses a theoretical understanding of the universal ethical principles. Recognizes ethical discourse in practice and may seek other resources in advocacy for support and counsel.
• Individualizes patients plan of care focusing on short and long-range goals and effectively uses a variety of teaching resources to meet the learning needs of patients and families.
• Communicates patient information clearly and accurately in verbal and written format.
• Maintains a safe and therapeutic environment. Identifies actual and potential patient safety issues and acts accordingly while incorporating HRO quality and safety principles.
• Demonstrates effective leadership behaviors. Establishes priorities and delegates tasks to peers and ancillary staff as appropriate to scope of practice and unit requirements.
• Effectively uses problem identification and resolution skills focusing on the clinical scenario to resolve the apparent concern. Follows the chain of command by consulting with other healthcare professionals and seeks assistance as needed.
• Independently communicates concerns in a timely manner and makes suggestions to members of the interdisciplinary team by seeking and using resources effectively.
• Evaluates the patient's response to treatment and progress toward short and long-range goals and revises nursing interventions as appropriate.
• Identifies patient and family needs prior to discharge. Initiates and monitors discharge planning activities in collaboration with other members of the interdisciplinary team.
• Independently identifies resources and strategies to enhance professional growth and development and commits to life-long learning.
• Supports and contributes to the unit department entity and organizational goals inclusive of the mission vision and values.
• Participates in meetings and on committees and represents the department and hospital in community outreach efforts.
• Participates in multi-disciplinary quality and service improvement teams.

Minimal Qualifications
Education

• Associate's degree in Nursing from an accredited academic nursing program required
• Bachelor's degree in Nursing (BSN) from an accredited academic nursing program preferred
• If prepared at the associate degree in nursing level required to enroll in a BSN program within 12 months of hire date and completion within 4 years of hire date.

Experience

• 1-2 years RN experience required

Licenses and Certifications

• RN - Registered Nurse - State Licensure and/or Compact State Licensure in the state or jurisdiction of the facility seeking employment required
• CPR - Cardiac Pulmonary Resuscitation (includes BLS and NRP) for healthcare providers from either the American Heart Association (AHA) or American Red Cross within 90 Days required
• Additional unit/specialty certifications may vary by department or business unit.
• C-EFM - Electronic Fetal Monitoring from the National Certification Corporation (NCC) is required for Perinatal nurses (labor and delivery antepartum antenatal testing) within 12 months from date of hire. New graduate nurses or new to specialty nurses (labor and delivery antepartum antenatal testing) will have 15 months from date of hire to obtain the EFM certification.

Knowledge Skills and Abilities

• Basic math skills
• Verbal and written communication skills
• Basic computer skills

MedStar Georgetown University Hospital is proud to be among the top 2% of hospitals with a five-time Magnet® designation. Join our Beacon Award® Winning nursing team on one of our four specialty Intermediate Care Units.

Why Join Our Intermediate Care Teams:

• New Cutting-Edge Facility: The recently inaugurated Verstandig Pavilion, situated on Georgetown University's campus, is equipped with all-private inpatient rooms and state-of-the-art medical equipment, ensuring an environment that prioritizes excellence in patient care.
• Seamless Patient Throughput: Each specialized IMC shares a floor with its own Intensive Care Unit (ICU), promoting seamless patient care between acuities for our Neuroscience, Transplant, Medical, and Surgical patients.
• Convenient Amenities: With a three-level parking structure on-site and 6 acres of expansive green space, our facility offers accessibility and a serene environment for both patients and healthcare professionals.
• Reputation: Regional & National recognition, advanced technology, and leading medical innovations. Awarded the first ANCC Well-Being Excellence™ credential. Beacon Award for Excellence by the American Association of Critical Care Nurses. Magnet® Designation. 
• Scheduling: Full-time Rotating Day/Night Shift and Fixed Night Shift positions available. Limited PRN positions available (PRN positions require two years of IMC/PCU/Step-down RN experience). 6-week electronic self-scheduling.

Key Responsibilities

As a Clinical Nurse, you will provide skilled, compassionate care to patients and families across a spectrum of needs—from routine to highly complex. You will assess evolving patient conditions, identify actual and potential health concerns, and develop appropriate care plans. Interventions may be delivered directly or coordinated through collaboration with other members of the nursing team.

Nursing Benefits

• Nationally recognized nurse wellbeing resources
• Comprehensive health benefit plans
• Generous paid time off and flex scheduling options
• Retirement plans with match
• Tuition assistance to advance your education
• Systemwide referral bonus program—up to $6,000 for each RN and up to $4,000 for each LPN that joins MedStar Health
• Relocation assistance up to $5,000
• Free parking for associates

Qualifications

• ADN, BSN, MSN, or CNL from an accredited School of Nursing required.
• At least one year of hospital-based RN experience required.
• Telemetry experience required. IMC/Stepdown experience preferred.
• Active DC RN License and Basic Life Support for Healthcare providers required (AHA or American Red Cross).

Are you ready to take your nursing career to the next level? MedStar Georgetown University Hospital’s Neurology & Stroke Intermediate Care Unit (S3-2) is looking for passionate and skilled nurses to join our team in the state-of-the-art Verstandig Pavilion—the newest and most advanced addition to our hospital, located on Georgetown University’s campus. *Full-Time Rotating Shift, Night Shift, and PRN positions available*

Why Join Us?

Cutting-Edge Facility: Work in an innovative environment with all-private inpatient rooms and advanced medical technology, ensuring the highest quality of patient care.

Seamless Neuro Care: Our unit is directly connected to a dedicated Neuro Intensive Care Unit (ICU), streamlining patient transitions and enhancing specialized neuro care.

Nationally Recognized Stroke Care: As a Joint Commission-certified Comprehensive Stroke Center, MedStar Georgetown is among an elite group of only 156 hospitals nationwide with this distinction—solidifying our reputation as a leader in stroke treatment and neurological care.

Diverse & Dynamic Patient Population: Our 28-bed Neuro IMC specializes in caring for Ischemic Stroke patients, post-acute Hemorrhagic Stroke patients, and Neurology/Neurosurgery patients requiring telemetry monitoring, keeping your skills sharp and your work engaging every day.

Key Responsibilities

As a Clinical Nurse, you will provide skilled, compassionate care to patients and families across a spectrum of needs—from routine to highly complex. You will assess evolving patient conditions, identify actual and potential health concerns, and develop appropriate care plans. Interventions may be delivered directly or coordinated through collaboration with other members of the nursing team.

Nursing Benefits

• Nationally recognized nurse wellbeing resources
• Comprehensive health benefit plans
• Generous paid time off and flex scheduling options
• Retirement plans with match
• Tuition assistance to advance your education
• Systemwide referral bonus program—up to $6,000 for each RN and up to $4,000 for each LPN that joins MedStar Health
• Relocation assistance up to $5,000
• Free parking for associates

Qualifications

• ADN, BSN, MSN, or CNL from an accredited School of Nursing required.
• At least one year of hospital-based RN experience required.
• Telemetry experience required. IMC/PCU/Step-down experience preferred.
• Active DC RN License and Basic Life Support for Healthcare providers required (AHA or American Red Cross).

General Summary of Position
Professional care provider who assesses plans implements and evaluates the nursing care of patients from admission through discharge. In collaboration with the patient and family provides theory-based professional nursing care and coordinates care delivery with various members of the interdisciplinary team.

Primary Duties and Responsibilities

• Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards safety standards and MedStar SPIRIT Values. Complies with governmental and accreditation regulations.
• Collects and analyzes significant patient's information that pertains to physical psychological socio-cultural economic spiritual and life-style behaviors and efficiently leveraging available technology.
• Functions autonomously providing relationship-based care that promotes continuous consistent efficient and accountable delivery of nursing care using the nursing process with a favorable focus on patient experience.
• Identifies current and potential complex problems of specific patient populations critically analyzes trends and changes in patient status and plans appropriate interventions.
• Incorporates evidence-based practice and research into patient care delivery with a focus on quality and safety.
• Serves as a patient advocate by independently communicating clinical concerns including ethical decisions in a timely manner to other members of the interdisciplinary team.
• Practices within legal boundaries of nurse practice act and possesses a theoretical understanding of the universal ethical principles. Recognizes ethical discourse in practice and may seek other resources in advocacy for support and counsel.
• Individualizes patients plan of care focusing on short and long-range goals and effectively uses a variety of teaching resources to meet the learning needs of patients and families.
• Communicates patient information clearly and accurately in verbal and written format.
• Maintains a safe and therapeutic environment. Identifies actual and potential patient safety issues and acts accordingly while incorporating HRO quality and safety principles.
• Demonstrates effective leadership behaviors. Establishes priorities and delegates tasks to peers and ancillary staff as appropriate to scope of practice and unit requirements.
• Effectively uses problem identification and resolution skills focusing on the clinical scenario to resolve the apparent concern. Follows the chain of command by consulting with other healthcare professionals and seeks assistance as needed.
• Independently communicates concerns in a timely manner and makes suggestions to members of the interdisciplinary team by seeking and using resources effectively.
• Evaluates the patient's response to treatment and progress toward short and long-range goals and revises nursing interventions as appropriate.
• Identifies patient and family needs prior to discharge. Initiates and monitors discharge planning activities in collaboration with other members of the interdisciplinary team.
• Independently identifies resources and strategies to enhance professional growth and development and commits to life-long learning.
• Supports and contributes to the unit department entity and organizational goals inclusive of the mission vision and values.
• Participates in meetings and on committees and represents the department and hospital in community outreach efforts.
• Participates in multi-disciplinary quality and service improvement teams.

Minimal Qualifications
Education

• Associate's degree in Nursing from an accredited academic nursing program required
• Bachelor's degree in Nursing (BSN) from an accredited academic nursing program preferred
• If prepared at the associate degree in nursing level required to enroll in a BSN program within 12 months of hire date and completion within 4 years of hire date.

Experience

• 1-2 years RN experience required

Licenses and Certifications

• RN - Registered Nurse - State Licensure and/or Compact State Licensure in the state or jurisdiction of the facility seeking employment required
• CPR - Cardiac Pulmonary Resuscitation (includes BLS and NRP) for healthcare providers from either the American Heart Association (AHA) or American Red Cross within 90 Days required
• Additional unit/specialty certifications may vary by department or business unit.
• C-EFM - Electronic Fetal Monitoring from the National Certification Corporation (NCC) is required for Perinatal nurses (labor and delivery antepartum antenatal testing) within 12 months from date of hire. New graduate nurses or new to specialty nurses (labor and delivery antepartum antenatal testing) will have 15 months from date of hire to obtain the EFM certification. required

Knowledge Skills and Abilities

• Basic math skills.
• Verbal and written communication skills.
• Basic computer skills required