Information Technology For Development Jobs in Hackensack New Jersey

Why This Role Matters

Estate planning is something many people delay because it feels complicated or intimidating. At Client, we are changing that by making the process simple and accessible.

As part of our Customer Support and Legal Support team, you will play an important role in helping customers understand the estate planning process and navigate our platform with confidence.

Many of our users rely on our support team to guide them through the process and ensure their estate planning documents are completed correctly.

You won’t just be answering questions — you’ll be helping families protect their future.

Position Overview

We are seeking a Customer Support Specialist with an interest or background in law to help customers navigate the client platform and assist with questions related to estate planning documents and the document creation process.

This role is ideal for paralegals, legal assistants, legal studies graduates, or candidates with customer support experience in legal services.

Estate planning experience is a plus but not required.

This position also offers significant growth potential, including opportunities to move into leadership or management roles as the company expands.

Key Responsibilities

• Respond to customer inquiries via phone, email, screensharing and live chat

• Assist users in navigating the client platform and completing estate planning documents

• Help explain estate planning concepts in a clear, non-legalistic way

• Support customers with document-related questions and platform guidance

• Assist with account issues such as login problems, document downloads, and payments

• Escalate complex legal or technical questions to the appropriate internal team

• Document customer interactions in our CRM system

• Help improve FAQs, knowledge base articles, and customer resources

• Provide feedback to product and operations teams based on customer interactions

Qualifications

Preferred but not required:

• Paralegal certification or paralegal experience

• Legal assistant or law firm experience

• Background in legal studies or pre-law programs

• Experience in estate planning, trusts, or probate law

• Customer support experience, especially in legal, fintech, or SaaS environments

Strong candidates will have:

• Excellent communication and interpersonal skills

• Strong attention to detail

• Ability to explain complex topics in simple language

• Strong problem-solving ability

• Organizational and multitasking skills

• Interest in estate planning, legal services, or legal technology

• A positive attitude and willingness to learn

Who Thrives at client

The people who succeed in this role tend to be:

• Naturally curious and eager to learn

• Comfortable taking initiative and solving problems independently

• Strong communicators who enjoy helping people

• Interested in growing with a company and taking on more responsibility over time

• Excited about working in a fast-growing legal technology startup

If you enjoy helping people, learning about estate planning, and growing your career alongside a company, you’ll likely thrive here.

Career Growth Opportunity

This position offers significant growth potential as client expands.

Team members who demonstrate strong performance and leadership ability may have opportunities to move into roles such as:

• Customer Support Team Lead

• Customer Experience Manager

• Legal Operations Manager

• Product Support Specialist

We are looking for individuals who want to grow with the company and help shape the future of our support and legal operations teams.

Job Overview:

The Security Project Manager is responsible for leading and overseeing large-scale security projects, including the deployment of integrated security systems, surveillance, access control, and cybersecurity solutions. This role demands a deep understanding of security technologies, excellent project management skills, and the ability to manage multiple high-stake projects simultaneously.

Responsibilities:

Project Planning and Execution:

• Lead the planning, execution, and delivery of security projects, ensuring they meet client requirements, budget, and timelines.
• Develop comprehensive project plans, including scope definition, resource allocation, scheduling, and risk management.

Client Relationship Management:

• Act as the primary point of contact for clients, maintaining strong relationships and ensuring high levels of satisfaction.
• Communicate effectively with clients, providing regular updates and managing expectations throughout the project lifecycle.

Technical Oversight:

• Provide technical leadership and guidance on security system design, implementation, and integration.
• Ensure projects adhere to industry standards, best practices, and regulatory compliance.

Team Leadership and Development:

• Lead and mentor project teams, fostering a collaborative and productive environment.
• Oversee the work of project managers, coordinators, technicians, and subcontractors.

Financial Management:

• Manage project budgets, including tracking expenses, forecasting costs, and ensuring profitability.
• Approve purchase orders and invoices related to project materials and services.

Quality Assurance and Risk Management:

• Implement quality control procedures to ensure the highest standards of work.
• Identify and mitigate project risks, resolving issues as they arise.

Documentation and Reporting:

• Maintain accurate and comprehensive project documentation and records.
• Provide regular project reports and status updates to senior management and stakeholders.

The Security Manager is responsible for overseeing and managing all security operations to ensure the safety and protection of personnel, property, and assets across the Campus, which comprises several buildings within a half-square-mile area. This position leads the onsite security team, develops and enforces security policies and procedures, coordinates with law enforcement and emergency services, and ensures compliance with company standards and applicable regulations.

Key Responsibilities

• Supervise and coordinate daily security operations, including scheduling, post assignments, and personnel management.
• Train, mentor, and evaluate security staff to ensure professional performance and adherence to established policies and standards.
• Develop, implement, and maintain comprehensive security policies, procedures, and emergency response plans.
• Conduct regular inspections, audits, and incident reviews to identify potential risks and recommend corrective actions.
• Monitor and manage security systems (access control, CCTV, alarms), ensuring timely maintenance and upgrades as needed.
• Collaborate with property management, tenants, and vendors to address and resolve security-related issues.
• Maintain effective liaison with local law enforcement, fire departments, and emergency services.
• Coordinate and supervise security coverage for special events and emergency situations.
• Conduct and oversee campus investigations; review and categorize security incident reports and perform follow-up investigations.
• Respond promptly to emergencies and report significant incidents or conditions to the Vice President of Corporate Security.
• Provide coverage for open shifts or absences within the security team as needed.
• Perform other duties as assigned.

Qualifications

• Bachelor's degree in Criminal Justice, Security Management, or a related field preferred; equivalent professional experience may be considered.
• Minimum of 10 years of experience in security, law enforcement, or a related field, including at least 5 years in security operations and 2 years in a supervisory or management capacity.
• Demonstrated experience managing or supervising staff or contracted security personnel.
• Current and valid New York State Unrestricted Carry Permit required.
• Retired Law Enforcement Officer (local, state, or federal) with valid LEOSA credentials.
• Strong communication skills, with the ability to coordinate effectively across departments and with external partners.

Skills and Competencies

• Excellent leadership, communication, organizational, and problem-solving skills.
• Proficiency with security technology and software, including CCTV, access control, and incident reporting systems.
• Ability to manage confidential information and handle sensitive situations with discretion and professionalism.
• Thorough understanding of applicable laws, regulations, and best practices in the security industry.

Additional Comments on Working Environment

• Ability to perform routine office tasks that includes operating a computer for long periods of time, sitting, filing and communicating on the phone
• Must be comfortable with a combination of office and active security environments.
• Ability to walk job sites, climb stairs/ladders as required,
• Must be able to lift, carry, push, pull a maximum of 50 lbs.
• Must be available for after-hours emergencies, weekends, and special events, as needed.

Equal Employment Opportunity Requirements

It is the policy of Simone Development (SIMDEV) to provide equal employment opportunities to all qualified individuals without regard to race, color, creed, religion, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity or expression (including transgender status), age, marital status, familial status, citizenship status, disability or genetic information or handicap or status as a Vietnam-era or special disabled veteran in accordance with all applicable federal, state and local laws.

Why Zensar?

We’re a bunch of hardworking, fun-loving, people-oriented technology enthusiasts. We love what we do, and we’re passionate about helping our clients thrive in an increasingly complex digital world. Zensar is an organization focused on building relationships with our clients and with each other—and happiness is at the core of everything we do. In fact, we’re so into happiness that we’ve created a Global Happiness Council, and we send out a Happiness Survey to our employees each year. We’ve learned that employee happiness requires more than a competitive paycheck, and our employee value proposition—grow, own, achieve, learn (GOAL)—lays out the core opportunities we seek to foster for every employee. Teamwork and collaboration are critical to Zensar’s mission and success, and our teams work on a diverse and challenging mix of technologies across a broad industry spectrum. These industries include banking and financial services, high-tech and manufacturing, healthcare, insurance, retail, and consumer services. Our employees enjoy flexible work arrangements and a competitive benefits package, including medical, dental, vision, 401(k), among other benefits. If you are looking for a place to have an immediate impact, to grow and contribute, where we work hard, play hard, and support each other, consider joining team Zensar!

QA / Quality Engineering Delivery Lead

Location: Secaucus, NJ (Hybrid – 3 days onsite)

Employment Type: Full-time / Contract

Experience: 12–15 years

Domain: Retail

Role Overview

We are seeking a QA / Quality Engineering Delivery Lead to own end-to-end quality delivery while driving QE transformation and modernization initiatives, including AI-augmented testing and intelligent automation frameworks. This role demands a tool-agnostic automation mindset, strong leadership capabilities, and the ability to balance BAU delivery with future-ready QE transformation, leveraging GPT-based testing and AI-led quality practices.

Key Responsibilities:

• Own quality outcomes across programs, releases, and product lines
• Lead day-to-day BAU QA delivery, including:
• Test planning & execution
• Defect management
• Release validation and go/no-go readiness
• Drive QE assessments and build continuous improvement & transformation roadmaps
• Define and execute modern test automation strategies across:
• UI, API, Mobile, and End-to-End (E2E) automation
• Lead AI-augmented testing initiatives, including:
• GPT/LLM-based test case generation
• Intelligent test design and risk-based testing
• Self-healing automation and test optimization
• Promote shift-left and shift-right testing by partnering with:
• Product Management
• Engineering
• DevOps and SRE teams
• Embed quality early in the SDLC through CI/CD and cloud-native testing
• Establish and track quality metrics, KPIs, and dashboards
• Provide clear visibility into quality status, risks, and dependencies for senior stakeholders
• Mentor QA/QE teams and foster a continuous improvement and innovation culture.

Required Skills & Experience

Must Have

• 10–14 years of experience in QA / Quality Engineering
• Proven leadership experience managing QA/QE teams in Agile & DevOps environments
• Strong hands-on expertise in test automation frameworks, including:
• Selenium, Playwright, Cypress (any one or more)
• Exposure to Tricentis Tosca (preferred but not mandatory)
• Solid experience in:
• API & integration testing
• Test data management
• Defect lifecycle management
• Demonstrated experience conducting:
• QE maturity assessments
• Automation ROI analysis
• QE transformation planning
• Ability to manage BAU delivery alongside modernization and innovation initiatives
• Strong Retail domain experience (POS, eCommerce, supply chain, merchandising systems preferred)

AI-Augmented & Intelligent QE (Mandatory Focus)

• Hands-on or leadership experience with AI-driven QE practices, including:
• GPT / LLM-based test case & test scenario generation
• AI-assisted exploratory testing
• Intelligent test selection, prioritization, and impact analysis
• Experience building or adopting intelligent automation frameworks with:
• Self-healing capabilities
• Dynamic locators & adaptive scripts
• Familiarity with:
• Generative AI usage in QE pipelines
• Prompt engineering for test generation
• Ability to operationalize AI in QE, not just PoCs

Zensar believes that diversity of backgrounds, thought, experience, and expertise fosters the robust exchange of ideas that enables the highest quality collaboration and work product. Zensar is an equal opportunity employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Zensar is committed to providing veteran employment opportunities to our service men and women. Zensar is committed to providing equal employment opportunities for people with disabilities or religious observances, including reasonable accommodation when needed. Accommodation made to facilitate the recruiting process are not a guarantee of future or continued accommodation once hired.

All applicants must be legally authorized to work with Zensar. Visa sponsorship may be available for qualified applicants for certain positions.

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