Information Technology For Development Jobs in Carrollton, TX

• 
  
• General HR program/policy development, administration, and compliance.
  
• General business support.
  
• Employee hiring, onboarding, termination, and records maintenance.
  
• Employee and labor relations and communications.
  
• Rewards program coordination and/or administration.
  
• Relocation services (domestic and international).
  
• Immigration services.
  
• HR-related training. In some organizations, may also be accountable for HR Business Partnership (consulting and coaching), Mobility (strategy and design), Staffing and Recruiting, Talent and Organization Performance, Training and Development, and Human Resource Information Systems (HRIS).
  
• Execution of transactional core Human Resource (HR) processes (e.g. coordinate and conduct new associate orientation, unemployment claims processes, onboarding and exit interviews, transitional return to work, leave administration, OSHA reporting, etc.).
  
• Support hiring managers and Talent Acquisition to support recruitment and staffing plans.
  
• Aid Human Resource Business Partner (HRBP) to drive an inclusive and diverse culture.
  
• Administer programs to enhance employee engagement and satisfaction levels.
  
• Provides technical, customer relations, and general support for major initiatives and projects.
  
• Back, maintain and track compliance programs. Create and/or distribute communications (memos, emails, letters, presentations, spreadsheets, surveys, etc.).
  
• Track data and/or consolidate responses as requested and follow-up with others as needed to obtain information and identify insights.
  
• Administrative support for meetings, conference calls, video- conference calls, webinars/emeetings, new hire orientation, etc.
  
• Performs all other duties as assigned.
  

• 
  
• High school diploma.
  
• College degree or Certificate in Human Resources preferred
  
• Experience 2-3 years of Human Resources Generalist, Recruitment or Employee Relations experience or equivalent combination of education and experience.
  

• 
  
• Demonstrated ability to plan and organize your work activities.
  
• Analyze and disseminate numerical data.
  
• Manage work time efficiently.
  
• Follow procedures and policies.
  
• Perform basic mathematical calculations.
  
• Identify and solve problems.
  
• Maintain a file system to include alphabetical, numerical, and chronological filing activities. Must possess excellent interpersonal, communication, business writing, grammar, and verbal communication skills.
  
• Basic knowledge of State and Federal employment laws and be able to read and interpret policies, procedures, and laws.
  
• Ability to conduct training programs and make group presentations.
  
• Strong interpersonal, telephone, and written communication skills.
  
• Solid organization skills. Able to handle several tasks at the same time, with numerous interruptions, and must be able to keep the information confidential.
  
• Proficient in the use of PC including Windows, Microsoft Office, and Excel. * Capable of working independently.
  

• 
  
• Ability to provide quality, error free work in a fast-paced environment.
  
• Ability to work independently with minimal on-site supervision.
  
• Excellent phlebotomy skills to include pediatric and geriatric.
  
• Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime.
  
• Committed to all Policies & Procedures including Company dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.
  
• Must be able to make decisions based on established procedures and exercise good judgment.
  
• Must have reliable transportation, valid driver license, and clean driving record, if applicable.
  
• Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center/In-Office Phlebotomy locations with minimal notice.
  
• Capable of handling multiple priorities in a high-volume setting.
  
• Must demonstrate Superior Customer Focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change; and knowledge of our business.
  

SUMMARY

The Director of Clinical Services plans, coordinates, implements high quality care through analysis and evaluation of multiple methods and tools that measure quality, such as the Network Performance Measures, USRC Clinical Quality Reports, policies, procedures, and directives. This position assumes a proactive role in adhering to guidelines, policies, procedures, and directives and collaborates with Clinical Specialists, Facility Administrators, and clinic staff to ensure compliance with company policy, Federal and State agencies.

Essential Duties and Responsibilities include the following. Other duties and tasks may be assigned.

GROWTH

• 
  
• Oversight of guidance provided to the facility teams by the Clinical Specialists within assigned regions.
  
• Work with regional operations management to assist with the opening of denovo facilities and transitioning acquired facilities.
  
• Evaluate trends in clinical data and provide guidance to Clinical Specialists to prepare for educating the facility staff on the effective and efficient use of company resources, (i.e. supplies), safety and risk reduction, and the best methodologies to achieve.
  
• Evaluate readmissions, hospitalizations, and catheter rates to identify opportunities to improve treatment rates and decrease infections and missed treatments.
  
• Work with Clinical Specialists toward the achievement of monthly, quarterly and annual projections based on clinical outcomes and management objectives.
  

• 
  
• Develop, implement, and monitor quality of care processes for program regulatory compliance in accordance with Company goals.
  
• Ensure clinical processes in assigned USRC facilities are maintained in accordance to company policy and federal, state and local regulations. Review audits performed by Clinical Specialists in assigned facilities. Ensure findings are reported to the Facility Administrator and regional management teams and POC is developed and implemented appropriately. Report delays in the execution of the POC to the VP of Clinical Services and RVP as indicated.
  
• Assist with the development of quality goals and measures by reporting field requests and trends in data to the VP of Clinical Services. Responsible for positively impacting clinical outcomes by working collaboratively with the clinical and local management.
  
• Oversee Clinical Specialists in achieving program target goals for patient outcomes in accordance with quality patient care and Company goals at assigned clinics.
  

OPERATIONAL READINESS

• 
  
• Knowledge of and remain current with technology, federal, state, local laws and regulations.
  
• Knowledge of state specific education requirements. Collaborate with policy development committee with the purpose of developing state specific policies, where indicated.
  
• Assist Clinical Specialists as needed to support clinics with remaining in compliance with all applicable federal, state, and local laws and regulations by conducting internal clinical audits. Ensure audits are scheduled in an efficient manner taking travel, the clinic's regulatory health and required resources into consideration.
  

• 
  
• Provide guidance to local/regional teams and Clinical Specialists in the implementation of the ESRD Emergency Preparedness regulations.
  
• Provide written follow up on any deficiencies for all internal audits and state and federal surveys to Facility Administrator, RVP and VP of Clinical Services.
  
• Evaluate patient care data to ensure that care is provided in accordance with clinical guidelines and organizational performance standards. Report issues to Facility Administrators and regional management.
  
• May participate in Policy and Procedure committee to create and maintain clinical, education and QAPI policies.
  
• Review regional trends in Incident Reports and identify educational opportunities in response to identified patterns. Ensure the process for reporting events to the state(s) are effective, where indicated.
  
• Evaluate types, frequency and facilities required to complete Network projects. Ensure Clinical Specialists offer education to address if patterns exist.
  
• Participate in actual disaster planning and response team efforts as needed.
  
• Support Clinical Specialists and collaborate with Home department leadership to assess how the Clinical Services team can assist. Discuss need for policy/procedure revisions with VP of Clinical Services.
  
• Serve as the regional resource person for involuntary discharges (IVD) and managing grievances. Ensure VP of Clinical Services aware of all IVDs and grievances that cannot be resolved at the local level.
  
• Be familiar with emergency operational procedures.
  
• Use appropriate safety measures including personal protective equipment, as necessary.
  
• Be familiar with OSHA regulations.
  

• 
  
• Understand, lead, and promote the Company's mission and philosophy relating to ethics, integrity, safety, corporate responsibility and objectives.
  
• Communicate with VP of Clinical Services and regional management on a consistent basis regarding the status of each clinic in the region.
  
• Maintain collaborative working relationship with Facility Administrators and regional management. Partner with Facility Administrator(s) and regional management to ensure clinic needs are met.
  
• Acts as liaison with Medical Directors and physicians to coordinate quality patient care.
  
• Maintain a positive/collaborative relationship with physicians, state agencies and the community.
  
• Actively promote GUEST customer service standards; develop effective relationships at all levels of the organization.
  
• Respond effectively to inquiries or concerns.
  

• 
  
• Identify specific training needs of assigned region and communicate findings to VP of Clinical Services.
  
• Developed corporately and included in CS JD. Develop and implement clinic based in-service programs as directed or requested.
  
• Developed corporately and included in CS JD. Responsible for professional development of each Clinical Specialist in assigned region including appropriate orientation to the role upon hire.
  
• Supervise the hiring of clinical services staff as needed in collaboration with VP of Clinical Services and Human Resources Department.
  
• Maintain effective personnel management and employee relations, including evaluating the performance of all Clinical Specialist personnel; approving and submitting time worked and counseling and disciplining employees.
  
• Uphold management goals of corporation by leading staff in team concepts and promoting a team effort.
  
• Effectively communicates expectations; accepts accountability and holds others accountable for performance.
  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Requirements include:

• 
  
• Current RN or LVN/LPN license in applicable state. License must be maintained as current and in good standing.
  
• Minimum of two (2) to five (5) years prior clinical/dialysis management experience of a multi-site health care provider.
  
• Three (3) years' experience with performing adult education preferred; knowledge of creative solutions to the challenges of adult learning, education and continuing education is required.
  
• Must have extensive knowledge of dialysis industry standards and regulations governing ESRD facilities.
  
• CNN or CHN certification required within two (2) years of accepting position.
  
• CPR certification required within 90 days of hire.
  
• Valid driver' license in applicable state. License must be maintained as current, without restrictions and good driving record.
  
• Excellent leadership, team building and coaching skills.
  
• Strong public relations skills for dealing with physicians, agencies, surveyors, etc. are valuable.
  
• Demonstrated analytical and problem-solving skills are required. Ability to read, analyze and write reports.
  
• Ability to manage multiple projects and direct reports in multiple locations.
  
• Must have basic computer skills, including Microsoft Office (Word, Excel, Outlook); proficiency in all USRC clinical applications required within 90 days of hire.
  

All Full Time employees are eligible for the following benefits:
* Medical / Pharmacy
* Dental
* Vision
* Voluntary benefits
* 401k with employer match
* Virtual Care
* Life Insurance
* Voluntary Benefits
* PTO
All Part Time employees are eligible for the following benefits:
* 401k with employer match
* PTO

Wireless CCTV, LLC (“WCCTV”) located in Richardson, Texas, is a subsidiary of Wireless CCTV Ltd originally established and located in the UK. WCCTV is the market leader for rapid deployment, mobile surveillance systems specifically designed to deliver video securely and efficiently via 4G LTE networks. ( ).

The Company prides itself on developing innovative, customer-focused products and providing world-class customer support services. The Company's range of video surveillance solutions includes:

• Rapid deployment pole cameras
• Mobile surveillance trailers
• Time lapse video services

The Company is looking for an experienced Customer Service / Sales Order Administration Supervisor who is looking for a challenging and diverse role in a small but fast-growing business environment. You will enjoy a “hands on” role focused on providing best in class customer service by building strong customer relationships while maximizing the value of WCCTV’s products and services.

Full-time position with work hours of Monday through Friday, 8:00 am to 5:00 pm and located onsite at our U.S. headquarters in Richardson, TX.

Customer Onboarding / Sales Order Administration

• Supervise Customer Success Representatives responsible for the onboarding and ongoing support of all new and existing customers.
• Serves as the primary point of coordination between customers and internal teams to ensure a smooth, efficient onboarding experience. Ensure orders are reviewed, validated, and processed within defined SLA timeframes while maintaining a high level of accuracy and consistency.
• Ensure internal staff are clearly communicating to customers the onboarding process, timelines, and next steps after placing an order ensuring that they have access to all required systems, documentation, and support resources.
• Coordinate closely with Service, Production, and Operations to confirm site details, order requirements, deployment readiness, and scheduling.
• Ensure staff members communicate order updates and/or changes to both internal teams and customers in a clear and timely manner.
• Ensure customers are followed up the next day following installation.
• Ensure accurate records, reporting, and visibility into onboarding status, account activity, and SLA performance within the ticketing system.
• Identify and resolve onboarding issues that could impact deployment timelines or customer satisfaction and serve as point of escalation as required.
• Monitor customer feedback and onboarding metrics, using data to continuously improve the onboarding experience.
• Support continuous improvement of onboarding processes, workflows, and documentation to improve efficiency and client experience.
• Implement and refine customer success tools and technologies to enhance efficiency and effectiveness.

Ongoing Customer Support

• Ensure that internal staff respond to all incoming calls and emails from customers and timely assistance is provided on their WCCTV surveillance equipment.
• Monitor ticket queue ensuring internal staff are initiating action on all tickets, monitor closure and ensures compliance for ticket resolution and response times meet established SLAs.
• Evaluate common areas/topics where customer questions arise and identify additional support and/or refresher training as needed.
• Analyze customer inquiry data to identify trends and insights, driving improvements in customer support processes and strategies.
• Delivers customer feedback as a voice of the customer to internal teams identifying customer needs, ideas & challenges. Advocates for customer needs internally, influencing product development and service offerings.

Supervisory Responsibilities:

• Effectively train, manage, and develop staff ensuring successful delivery of the customer success function, including agreed KPI’s.
• Responsible for the hiring, discipline and training of assigned staff in conjunction with Department Manager.
• Review time off requests and ensure adequate staff levels are in place at all times.
• Monitors staff performance ensuring all customer service level agreements (SLAs) are met or exceeded.
• Establish KPIs for staff, evaluate performance against KPIs and job responsibilities and conduct quarterly performance reviews. Takes remedial action as required if an individual’s performance does not meet the required standards.
• Conducts regular team meetings and 1-2-1s with direct report lines.
• Identify & implement improvements within the team to ensure efficiencies within all processes.

Education and Experience Requirements:

• High school degree or equivalent required; Associate degree in Business, Management or related discipline preferred.
• Minimum of four to six years of customer call center or customer facing help desk experience supporting technology related products required. Previous customer onboarding experience preferred.
• Two to three years of previous supervisory experience within a help desk, call center or related operation required.
• Previous experience working cross-functionally with Sales, Operations, Production advocating for customers.
• Proven track record of successfully developing and executing customer success strategies.
• A passion for helping customers succeed and a commitment to delivering exceptional service.
• Strong leadership and supervisory skills, with experience leading high-performing teams.
• Effective computer skills to include Microsoft Office, service ticketing systems, knowledge base, ERP and related computer software required. Experience with Zoho preferred.
• Experience developing, tracking and evaluating customer success performance metrics.
• Ability to multi-task, demonstrate initiative and focus on delivering high quality results leading to improved customer satisfaction.
• Strong problem-solving skills, analytical, and a proactive approach to addressing customer needs.
• Strong time management, organization and problem-solving skills required. Ability to work under pressure and with shifting priorities is a must.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with employees, customers, and internal teams.

Compensation and Benefits:

• Competitive salary range of $60,000 to $63,000 per year depending upon experience.
• 10 days paid vacation (increases with length of service) + seven (7) paid Company holidays.
• Company provided medical, dental, vision, FSA and life/AD&D insurance plans.
• 401k Plan with Company match of up to 4% and immediate vesting.

WCCTV is committed to the success of its employees and demonstrates this through our development of people. The successful candidate can expect to receive comprehensive training, coaching and support as well as opportunities for advancement.

WCCTV is an Equal Opportunity Employer.

Who We Are:

Delta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and display, to nurture the development of smart manufacturing and sustainable cities. As a world-class corporate citizen guided by its mission statement, “To provide innovative, clean and energy-efficient solutions for a better tomorrow,” Delta leverages its core competence in high-efficiency power electronics and its ESG-embedded business model to address key environmental issues, such as climate change. Delta serves customers through its sales offices, R&D centers and manufacturing facilities spread over close to 200 locations across five continents. Delta has 158 sales offices, 72 R&D centers and 48 manufacturing facilities worldwide.

Throughout its history, Delta has received various global awards and recognition for its business achievements, innovative technologies, and dedication to ESG. Since 2011, Delta has been listed on the DJSI World Index of Dow Jones Sustainability™ Indices for 11 consecutive years. In 2021, Delta was also recognized by CDP with leadership level ratings for its substantial contribution to climate change and water security issues and named Supplier Engagement Leader for its continuous development of a sustainable value chain.

What you would be doing:

Ensures manufacturing and assembly processes/procedures utilized by Contract Manufacturers meet product quality and reliability requirements.

Tracks ongoing quality and yield performance to drive improvement activities.

Evaluates new product designs for manufacturability.

Assists Contract Manufacturers with problem identification, root cause analysis, and corrective action identification, verification, and implementation.

Implements quality plans for rapidly transitioning products into manufacture.

Determines acceptability of product from subcontractors and internal operations.

Supports quality system development and implementation to applicable codes and standards such as ISO9001, etc.

Performs, documents and track results of internal audits.

Generates, evaluates and tracks corrective action requests.

Inspects and evaluates material and product quality according to internal process and procedures.

Assists in training of company personnel.

Interfaces with customers for quality activities

.

What we require (Skills and Background):

• Bachelor’s degree in engineering, Electronics or related discipline or equivalent desired
• Four to six years of previous quality assurance experience in the electronics or power industry required.
• Previous experience working with an ISO-9001 quality assurance program required
• Automotive background experience (IATF 16949 Automotive Quality Management System in particular) to support EV business.
• Core Quality and Engineering Tools (QMS, PPAP, APQP, FMEA, SPC, MSA, QCP, PMP)
• Quality metrics and driving metrics improvement (Yield, Cpk, GR&R, Scrap, MRB, DPPM
• Knowledge of statistical techniques and demonstrated ability to review and approve test plans, qualification reports, drawings, documents
• Quality Control Analysis; conducting tests and inspections of products, services, or processes to evaluate quality or performance.
• Monitoring/ Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Demonstrated advance proficiency with computer software to include MS Office (Word and Excel) and e-mail

Desired Skills:

Auditor or Lead Auditor Certification or Certified Quality Engineer is preferred.

ISO14001:2015 Environmental Management Systems, ISO 45001 Health, and Safety Management is a plus.

Delta SQMS (Smart Quality Management System) experience

Smart IQC

MES (Manufacturing Execution System)

What you will experience at Delta:

You will be joining one of the world’s leaders in technology as they grow their presences in North America. This role offers a competitive salary package, comprehensive benefits, and the opportunity to work with a dynamic team in a fast-paced and innovative environment. If you are a self-starter with a passion for technology and a commitment to customer satisfaction, this is the job for you.

Who We Are:

Delta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and display, to nurture the development of smart manufacturing and sustainable cities. As a world-class corporate citizen guided by its mission statement, “To provide innovative, clean and energy-efficient solutions for a better tomorrow,” Delta leverages its core competence in high-efficiency power electronics and its ESG-embedded business model to address key environmental issues, such as climate change. Delta serves customers through its sales offices, R&D centers and manufacturing facilities spread over close to 200 locations across five continents. Delta has 158 sales offices, 72 R&D centers and 48 manufacturing facilities worldwide.

Throughout its history, Delta has received various global awards and recognition for its business achievements, innovative technologies, and dedication to ESG. Since 2011, Delta has been listed on the DJSI World Index of Dow Jones Sustainability™ Indices for 11 consecutive years. In 2021, Delta was also recognized by CDP with leadership level ratings for its substantial contribution to climate change and water security issues and named Supplier Engagement Leader for its continuous development of a sustainable value chain.

What you would be doing:

Responsible for safely Assemble quality products through the efficient use of manpower, materials, and equipment. The Production Assembly Line Supervisor, directs the activities to Production Assembly departments, promotes safe work practices, maintains production schedules and record keeping, and ensures quality standards are met. This position plans work, makes assignments, assists in the hiring process, trains new employees, and administers company policies consistently. Communicates well with Eng. Planning

• Production Schedule and work order:
• Close work order within 4hrs after return FG to Stock.
• Manufacturing experience, Power Electronics, (UPS, Switchboards, Panel Boards, Power Distribution Units)
• Accurately complete production reports; complete details of run time report.
• Communicate any material shortages
• Responsible of achieving the daily production requirements
• Assessing project and resource requirements.
• Train new employees utilizing the OI.
• Achieve monthly productivity KPI.
• Read, Review, Plan and organize production schedules. To meet OTD.

• 5S and Safety: Promote safety in the workplace on a daily basis; lead and direct Safety Program on a team as defined
• Lead safety discussions, training with employees, audit associate safety practices during walk around.
• Maintain Delta’s competence plan
• Ensure that all necessary PPE is being follow.
• Report all safety issues to manager.
• Maintain housekeeping standards 5S by inspecting each line, update line charts with data & comments.
• Perform periodic check-ins after Initial training.
• Teach employees to run 5S audits. And Follow Delta’s 5S Score Card.

• Training and Coach: Provide on-the-job training for associates in all areas of their job duties.
• Set Goals for employees & Make employees accountable.
• Share and review company mission and goals.
• Work on getting regular feedback from your team.

• WIP & Material Management: Maintain Scrap report
• Manage and report material with over usage/ over issue.
• Responsible for area inventory control for the area.
• Assess staffing levels, adhere to budgeted headcount numbers for work needs, and work with Production Manager and HR to fill.

• Work Quality: Follow SOP.
• Ready to work before and after shift starts.
• Manage team meetings, and attend additional management team meetings as necessary.
• Lead by example following the 3 basics rules, Safety, Quality and productivity.
• Comply with and consistently administer company policies.
• Accurate Safety, Production, Scrap, Quality an HR recordkeeping.

• Process & Continuous Improvement: Identify limiting factors of production and make recommendations for continual improvement.
• Maintain department procedure and work instructions and work with PE to update as necessary
• Maintain compliance with QMS system; QA Scrap & First Piece Approvals
• Schedule regular communication meetings to promote team building and improvement
• Ensure that the EMS conforms to ISO14001: 2015
• Ensure processes are delivering intended outcomes
• Report to Top Management on the performance of the EMS; on opportunities for improvement; on change requirements; on innovations
• Ensure the integrity of the EMS is maintained

What we require (Skills and Background):

• Bachelor’s Degree or equivalent (preferred) in electrical
• 5+ years of supervisory experience in high-Volume production and/or industrial industry.
• Strong organizational, Leadership & administrative Skills.
• Knowledge and understanding of fabrication, mechanical, electrical, and electronic principals,
• Must understand specific OSHA and EPA standards as they relate to the plant environment.
• Ability to interpret an extensive variety of technical instructions.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Computer literate – (MS Office) (ERP Systems – SAP)

What you will experience at Delta:

You will be joining one of the world’s leaders in technology as they grow their presences in North America. This role offers a competitive salary package, comprehensive benefits, and the opportunity to work with a dynamic team in a fast-paced and innovative environment. If you are a self-starter with a passion for technology and a commitment to customer satisfaction, this is the job for you.

Date Posted:

Country:

Location:

Position Role Type:

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

Security Clearance:

At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. Our team solves tough, meaningful problems that create a safer, more secure world. 

At Raytheons Optics Manufacturing Center, the Manufacturing Engineering team plays a critical role in sustaining our competitive edge in the design and production of complex optical components, assemblies, and systems. We are responsible for driving operational excellence—ensuring high-quality product delivery that meets schedule, cost, and safety targets.

The Manufacturing Engineering team at our facility in Richardson TX seeks a highly skilled and motivated Optics Manufacturing Engineer to join our team. Relocation benefits are available. This is a unique opportunity to contribute to the production of advanced optical elements using state-of-the-art grinding and polishing technologies.

( NOTE: This is high-precision optics technology, not eyeglasses / eyesight related)

What You Will Do:

• Provide engineering support for the fabrication and metrology of high-precision optical windows, lenses and prisms.
• Develop and document robust manufacturing process plans that meet complex optical and mechanical specifications, while optimizing for cost, throughput, quality, and yield.
• Interpret and verify conformance of engineering drawings, specifications, work instructions, and test procedures to applicable internal and external standards.
• Support bid and proposal efforts by estimating time and resources required for manufacturing activities.
• Drive continuous improvement initiatives through data analysis and process optimization.
• Collaborate closely with manufacturing technicians on the factory floor to resolve production issues in real time.
• Specify, procure, and validate production and metrology equipment required for optical manufacturing and testing.
• Lead root cause analysis and corrective action (RCCA) efforts for product or process failures using structured problem-solving tools such as 5 Whys and Fishbone.
• Interface with cross-functional teams, program management, and customers to provide technical guidance, ensure requirements compliance, and support key project milestones.
• First / day shift position.

Qualifications You Must Have:

• Bachelor’s degree in Science, Technology, Engineering, or Mathematics (STEM) or equivalent, with a minimum of 2 years of relevant engineering experience.
  • Relevant experience is providing engineering support in a precision optics manufacturing environment.
• Work history in optical manufacturing processes, including grinding, pitch polishing, and/or pad polishing techniques.
• Hands-on experience operating planetary and spindle polishing machines for optical fabrication.
• Proficiency in measuring and evaluating optical components using optical interferometry.

Qualifications We Prefer:

• Advanced degree (MS/PhD) in Mechanical Engineering, Precision Engineering, or a related field.
• Reading and interpreting engineering drawings that utilize GD&T standards and translating them into appropriate manufacturing steps.
• Hands-on expertise in operating and programming 3-axis and/or 5-axis CNC equipment using CAM software MasterCAM or comparable platforms.
• Setting up machines, executing initial runs, troubleshooting issues, and conducting post-machining inspections.
• Creating and evaluating CAD models using Creo, SolidWorks, or similar CAD software.
• Conducting root cause analysis and implementing effective corrective actions.
• Developing clear and detailed technical documentation to support manufacturing operations.
• Adapting work hours as needed to meet business and production demands.

What We Offer:

Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation. 

Relocation offered.

Learn more & apply now!

Please consider the following role type definition as you apply for this role. Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

#LI-Onsite

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

About the Role

Impact you will make

The Regional Customer Success Leader plays a pivotal role in driving FinThrive's mission to transform healthcare revenue management through technology and partnership. This leader ensures that our customers realize measurable financial and operational outcomes while maintaining strong executive relationships across their portfolio. By coaching and empowering a high-performing team of Customer Success Directors, this role directly influences revenue retention, client growth, and customer satisfaction. Acting as a strategic connector between our clients and internal teams, the Regional Leader helps shape FinThrive's reputation as a trusted partner and accelerates our success in an evolving healthcare landscape.

Regional Customer Success Leader

What You Will Do

• 
  
  
• Report to the SVP, Growth and lead a regional team of Customer Success Directors
  
  
• Coach, mentor, and develop Customer Success Directors to build a high-performance culture focused on proactive client engagement, strategic account planning, and measurable outcomes.
  
  
• Ensure execution of account strategies that drive revenue retention, client growth, NPS improvement, and achievement of customer success KPIs.
  
  
• Use data-driven insights to identify at-risk accounts, develop intervention plans, and align customer outcomes with FinThrive's strategic objectives.
  
  
• Partner cross-functionally with Sales, Product, Marketing, Implementation, Customer Support, IT, and Finance to ensure seamless customer experience and alignment on account strategy.
  
  
• Lead regular Executive Business Reviews (EBRs) and support escalation management to ensure client satisfaction and value realization.
  
  
• Drive adoption of FinThrive's full suite of revenue cycle technology solutions across your customer portfolio.
  
  
• Represent the voice of the customer internally and influence product roadmaps through structured feedback loops.
  
  
• Collaborate with leadership on forecasting, renewal planning, and upsell strategies to meet financial targets.
  
  
• Travel up to 50% to meet with customers, attend industry events, and strengthen executive relationships.
  
  

What You Will Bring

• 
  
  
• 10+ years of experience in healthcare technology, revenue cycle management, or SaaS-based customer success.
  
  
• 5+ years of leadership experience managing and developing regional or national customer success teams.
  
  
• Proven success in revenue retention, growth, and client satisfaction within complex healthcare organizations.
  
  
• Strong executive presence and communication skills, with the ability to influence at all levels of the client organization.
  
  
• Experience in account strategy, KPI management, and operational execution.
  
  
• Demonstrated ability to collaborate across functions and drive cross-departmental alignment.
  
  
• Excellent analytical, problem-solving, and organizational skills with a data-first mindset.
  
  
• Proficiency with Salesforce, Gainsight, Gong and other CRM or customer success tools.
  
  
• Bachelor's degree required; MBA or advanced degree preferred.
  
  
• Travel required: up to 50%.
  
  

What We Would Like to See

• 
  
  
• Prior experience with revenue cycle SAAS technology and service solutions
  
  
• Strong understanding of healthcare reimbursement, payer-provider workflows, and regulatory requirements.
  
  
• Demonstrated success driving NPS participation, EBR cadence, and customer engagement metrics.
  
  
• Commitment to FinThrive's core values - Customer Centric, Agile, Reliable, Engaged (CARE).
  
  

About FinThrive

FinThrive is advancing the healthcare economy.
For the most recent information on FinThrive's vision for healthcare revenue management visit /why-finthrive.

Award-winning Culture of Customer-centricity and Reliability

At FinThrive we're proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at careers#culture.

Our Perks and Benefits

FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. For the most up-to-date offerings visit /careers-benefits.

FinThrive's Core Values and Expectations

• 
  
  
• Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive's core values of being Customer-Centric, Agile, Reliable and Engaged, operate effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seek out continuous feedback and learning opportunities
  
  
• Support FinThrive's Compliance Program by adhering to policies and procedures pertaining to HIPAA, FCRA, GLBA and other laws applicable to FinThrive's business practices; this includes becoming familiar with FinThrive's Code of Ethics, attending training as required, notifying management or FinThrive's Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations
  
  

The physical demands and work environment characteristics described here are representative of those that a colleague must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Know Your Rights
Pay Transparency Notice

FinThrive is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations.
2024 FinThrive. All rights reserved. The FinThrive name, products, associated trademarks and logos are owned by FinThrive or related entities. RV092724TJO

| FinThrive Careers | FinThrive Benefits & Perks | Physical Demands

Delta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and display, to nurture the development of smart manufacturing and sustainable cities. As a world-class corporate citizen guided by its mission statement, “To provide innovative, clean and energy-efficient solutions for a better tomorrow,” Delta leverages its core competence in high-efficiency power electronics and its ESG-embedded business model to address key environmental issues, such as climate change. Delta serves customers through its sales offices, R&D centers and manufacturing facilities spread over close to 200 locations across five continents. Delta has 158 sales offices, 72 R&D centers and 48 manufacturing facilities worldwide.

Throughout its history, Delta has received various global awards and recognition for its business achievements, innovative technologies, and dedication to ESG. Since 2011, Delta has been listed on the DJSI World Index of Dow Jones Sustainability™ Indices for 11 consecutive years. In 2021, Delta was also recognized by CDP with leadership level ratings for its substantial contribution to climate change and water security issues and named Supplier Engagement Leader for its continuous development of a sustainable value chain.

Job Title: Technical Project Manager – Data Center Power/Thermal

Location: Plano, Department: Data Center SBP

We are looking for a skilled Technical Project Manager – Data Center Power/Thermal to lead power and cooling infrastructure projects, providing technical oversight, managing cross-functional teams, and ensuring project success from inception to completion.

Key Responsibilities:

• Project Leadership & Execution: Plan, manage, and oversee power/thermal infrastructure projects from inception to completion, ensuring timely delivery and quality standards are met.
• Technical Oversight: Apply expertise in power supply, power distribution, and thermal management to guide technical decisions, validate designs, and optimize system performance.
• Stakeholder Management: Serve as primary technical contact person for strategic customers and internal teams. Coordinate with sales, engineering, and service teams to drive project success.
• Site Management & Quality: Conduct site evaluations, oversee installation quality, and ensure compliance with specifications and standards. Position requires up to 30% travel.
• Financial Management: Develop and control project budgets, track expenses, maintain target margins, and implement risk mitigation strategies to ensure project success.
• Vendor Coordination: Build and manage supplier relationships, evaluate proposals, and optimize procurement strategies to enhance project efficiency and value.
• Project Controls: Maintain comprehensive project documentation, oversee technical submittals, and provide regular updates on project performance and financial metrics.

Required Qualifications:

• Education: Bachelor's degree in Mechanical or Electrical Engineering (or equivalent experience)
• Experience: 5 years or more managing power infrastructure or mission-critical facility projects
• Technical Knowledge: Demonstrated experience with:
• Power supply and power distribution
• Cooling systems and thermal management
• Energy efficiency optimization
• Data center operations
• Tools: MS Office Suite and proficiency in project management software (Procore, MS Project, Jira, or similar)
• Leadership: Proven ability to manage cross-functional teams and engage diverse stakeholders
• Skills: Strong analytical and problem-solving capabilities with ability to adapt to changing priorities

Preferred Qualifications:

• Experience in supporting colocation, hyperscale, enterprise data center business
• Professional Certifications: PMC, PE, DCEP, or ATD
• Knowledge: Familiarity with New Product Introduction (NPI) processes

Salary is within 120-150k along with Bonus

At ASSA ABLOY Global Solutions Hospitality, our strength resides in our ability to strategically deliver leading-edge products and support to those we serve. In this competitive market, we’re proud to set the standard for success within our industry. To further promote and advance our business, we are seeking to add an experienced Project Manager to our team. This individual will help drive success by ensuring excellence in project delivery and adherence to customer centric practices.

In this position, you will work collaboratively with multiple stakeholders, both internal and external partners, as well as the larger ASSA ABLOY organization. Our organizational structure is designed to ensure that our operational requirements are clearly defined, documented and implemented so that expected standards can be achieved and maintained, issues effectively managed to resolution and business risks are minimized via prompt and strategic action.

Job Summary

Project Manager works collaboratively with Key Account Stakeholders maintaining a concentrated focus on excellence in project delivery and the overall execution is in accordance with established Key Account Contractual stipulations.

ASSA Abloy Global Solution Projects are multi-faceted and comprise varying access solutions, including mobile access technology for a host of new hotel construction and renovation projects. Project will vary in size, scope and technological complexity.

There is a continual stream of new projects assigned to the PMO throughout the month. Thus, proactive communication by the assigned project manager is critical throughout the life cycle of each project. As part of the functional requirements of the role, the Project Manager will process a large number of system related transactions in various software programs utilized by the organization.

Our ideal candidate will be able to operate efficiently in a very fast paced environment, be a self-starter, possessing a high degree of initiative to learn, effective communicator, detail oriented and maintain efficient overall desk management.

Skill Requirements:

• Exceptional collaborative skill
• Client interface and coordination experience
• Adept at overall desk management and scheduling coordination
• Ability to manage multiple projects with competing priorities
• Possess exceptional time management skills
• Must possess excellent written and verbal communication ability
• Must be solutions oriented and have sound decision making ability
• Great interpersonal skills and culture fit

Education and/or Work Experience Requirements:

• Bachelor’s Degree or equivalent experience
• Previous experience as a Project Manager
• PMP Certified is a plus
• Experience with Microsoft Office Suite, Smartsheets and Teamwork is preferred

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 51,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.