Information Technology For Development Jobs in Brandermill Virginia

• Leading the Naval network warfare missions in developing tactics and procedures to realize tactical, strategic and business advantages afloat and ashore
• Driving interoperability with joint, allied and coalition partners
• Building professional excellence through education, training and certification and milestone qualifications
• Optimizing organizational effectiveness through cutting-edge technologies, knowledge management techniques and a culture of innovation
• Helping to develop and deploy information systems, command and control and space systems
• Serving as a key part of the Information Dominance Corps in its mission to gain a deep understanding of the inner workings of adversaries
• Overseeing the work of Information Systems Technicians - Enlisted Sailors (no degree required) who serve as specialists in information technology

• Serving as part of Battle Group staffs on ships at sea
• Working in C4I/Space/Surveillance on shore tours
• Serving on major Navy and joint staffs
• Serving in command of key communication and surveillance facilities around the globe

• Pursuing opportunities at institutions such as Naval Postgraduate School (NPS) or Navy War College (NWC)
• Completing Joint Professional Military Education (JPME) at one of the various service colleges

Talent Tech Manager

This role reports to the Director, Talent Development, and supports the strategy, design, project management and implementation of enterprise talent management activities. Additionally, the Manager of Talent Technology will manage and optimize the Talent Management System to ensure that functionality supports performance reviews and succession activities. The position partners directly with key stakeholders to implement training programs, leadership development programs, talent reviews and succession planning from implementation to ongoing maintenance. They have a customer service mindset, systems and project management expertise, and an understanding of key talent management principles and approaches.

Key Responsibilities:

• Lead Talent technology systems design, configuration and implementation in collaboration with HR leadership, HRIS, IT and other key stakeholders. This includes:
• Workday Talent Management System
• Systems selected as part of the Company's assessment, development and culture strategies
• Lead Performance Appraisal process system design and project management for the full enterprise, including scheduling key tasks, aggregating performance data and providing data-driven insights to shape organizational development initiatives.
• Consult and provide system and technology guidance for Talent Development and Training initiatives throughout the company
• Partner with the Learning Design and Development Team to resolve complex Learning Management System Issues
• Guide, teach, and train team members to ask the right questions, collect and interpret data, and translate data into recommendations and action which helps to drive root cause analysis and problem solving
• Manage system configuration, settings / modifications, and maintenance according to change management decisions.
• Serves as a support resource for users, providing hands-on direct troubleshooting expertise and guidance.
• Work with HRIS, vendors and IT to design and maintain vendor and internal interfaces and resolve any systems related issues.
• Manage vendor relationships and sourcing process for new technology
• Manage process documentation, audits of systems and identify areas for process improvement relating to the entry and maintenance of HR Data.
• Proactively identify opportunities for system enhancements, manage changes through the full development lifecycle and prepare organizational communications as needed.
• Closely collaborate with HR, business partners, and vendors in examining solution options and in planning and managing multiple systems development, maintenance and enhancement projects.
• Establish an ongoing measurement and continual improvement process to produce, analyze, and report metrics on Talent activities and training completion to the business.

Minimum Requirement:

• Bachelor's degree in business, IT, HR, OD, or similar field.
• Minimum of 6 years' professional experience

Critical Knowledge/Skills

• Workday Talent Management experience required
• Skilled with MS Office
• 6 years of experience in Human Resources and/or Talent Management.
• Vendor relationship and system implementation experience
• Prior experience in managing systems and customer service support to deliver on Talent Management strategies (i.e., talent reviews, succession planning, high potential development, etc.)
• Project management skills / detail orientation
• Communication skills, both verbal and written
• Strong customer service mindset and orientation

Additional Knowledge/Skills

• Strong analytical and problem-solving skills; able to accurately distill complex information and communicate the information in a concise and understandable manner
• Change Management experience
• Experienced at handling sensitive / confidential information and providing measurements of business outcomes
• Workday Learning Management and HRIS system experience preferred

Company Description

Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood.

• Energize the customer relationship:Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.

• Success starts with me:Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.

• Commit to learning:Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.

• Dare to innovate:We challenge the status quo with creativity and innovation as our true north.

• Better together:We check our egos at the door. We work together, so we win together.

About the Role

We're seeking avibrant and driven Business Development Associateto join our Inside Sales team. In this role, you'll be instrumental in generating new business opportunities by scheduling product demonstrations, initiating outreach, and supporting our Sales team focused on Health Plan clients. Press Ganey offers a comprehensive suite of Health Plan tools to include Voice of Customer, Regulatory, Stars & regulatory performance improvement, Provider & Network performance, and Clinical quality.

You'll thrive in a fast-paced environment, engaging confidently with prospects and contributing directly to our growth.

Key Responsibilities

• Strategic Prospecting:Research and qualify leads, initiate outreach, and build meaningful engagement with healthcare organizations.

• Lead Conversion:Overcome objections and secure meetings for Sales Executives using targeted messaging and follow-up.

• Outreach Execution:Leverage email and call campaigns to engage marketing-generated leads and drive interest.

• Pipeline Development:Collaborate with Sales Executives to move opportunities forward and sharpen your sales acumen.

• CRM Management:Maintain accurate records in Salesforce to ensure clean data and effective tracking.

• Performance Goals:Consistently meet or exceed monthly targets for qualified meetings and pipeline contribution.

Qualifications

• Minimum1 year of experiencein prospecting and pipeline generation

• Proficiency inCRM systems(Salesforce and preferred)

• Experience withEnterprise accountsandSaaS salesis a plus

• Background inhealthcare,inside sales, orclient-facing rolesis advantageous

• Experience working with or for a Health Plan would be a strong plus

• Strongwritten and verbal communicationskills

• Self-starter with excellenttime managementandcollaborationskills

• Ability tomultitaskand thrive in a quota-driven environment

• Bachelor's degree preferred

• 10% or less travel

Why Join Us?

• Be part of a mission-driven company improving healthcare experiences nationwide

• Work with cutting-edge technology and industry-leading data

• Collaborate with passionate, innovative professionals

Don't meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Additional Information for US based jobs:

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.

Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here:legal-privacy/

HRIS Analyst

Location: Virginia Beach, VA (FULLY ONSITE)

Compensation: $53/hr. to $60.10/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Must Haves:

• Bachelor's degree in relevant field

• Minimum of 5 years of progressive HRIS experience supporting enterprise-level HR systems

• Proven, hands-on experience with UKG and/or Workday HCM in a post‑production support or implementation capacity

• Strongly preferred experience with UKG/Workday Payroll and/or Time Tracking modules

• Demonstrated expertise with UKG and Workday integrations, including EIBs and Core Connectors; Studio experience is a plus

• Solid understanding of HR, payroll, and timekeeping business processes

Plusses:

• Experience working with APIs and related integration technologies

• UKG certification preferred

• Experience working within a higher‑education environment

• Background supporting HRIS implementations or major system transitions

• Familiarity with system controls, audit processes, and HR data‑governance best practices

• Ability to translate complex technical concepts into clear, business‑friendly language

Job Description

Insight Global is seeking a qualified Senior HRIS Analyst in support of one of our higher education clients in Virginia Beach VA. This candidate will be supporting and be responsible for serving as the critical bridge between HR business operations and HR technology, ensuring HRIS processes are accurate, scalable, secure, and aligned with organizational objectives. The day‑to‑day will include:

• Owning end‑to‑end functional process design

• Driving technical execution across HR, Payroll, Time, and Absence modules

• Overseeing data integrity and system governance, and leading both functional and technical workstreams during the UKG‑to‑Workday implementation.

• Support the HR team (currently under remapping with a new enrollment vendor) by managing daily HRIS and operational tasks.

• Source and collaborate with vendors to ensure daily reports run accurately and integrate correctly with operations and system platforms.

• Identify and reduce manual work by leveraging available automations within UKG and Workday.

• Participate in focus groups related to platform integration and help merge processes between Workday and the new system.

• Provide operational support, assisting both HR and Payroll leadership with recurring tasks and small integration projects.

• Work with the Payroll Director for each pay period to validate data, ensure correct system flows, and resolve access or security issues.

• Troubleshoot backend system issues, collaborating with help desk teams when technical problems arise.

• Monitor data flowing into and out of the system, ensuring accuracy, proper synchronization, and compliance.

• Prepare and deliver information for executives, ensuring data and reporting land correctly and professionally.

Information Security Manager

Norfolk, VA

About Titan America

Titan America LLC (NYSE: TTAM), a TITAN Group Company, is one of the premier producers of cement and building materials in the eastern United States and the North American subsidiary of the TITAN Group. With a history spanning over 100 years, Titan America has consistently delivered innovation, operational excellence, and sustainable solutions. Our comprehensive portfolio—including cement, aggregates, fly ash, ready-mix concrete, and specialty admixtures—serves diverse customer needs across commercial, industrial, and infrastructure markets.

We have an excellent opportunity within our IT department at our Corporate Office in Norfolk, VA.

Role Overview

The Information Security Manager is responsible for leading and executing the organization’s information security program with a strong focus on regulatory compliance, risk management, governance, and strategic enablement of the business. This role serves as the primary owner and stakeholder for IT and Information Security compliance initiatives, including SOX, U.S. Coast Guard regulatory requirements, and enterprise security governance, while providing leadership across mergers and acquisitions, internal audit engagement, and enterprise security communications.

The position balances hands-on program management, strategic planning, and people leadership, ensuring security initiatives align with organizational objectives, regulatory obligations, and evolving threat landscapes.

Key Responsibilities

Security Governance, Risk, and Compliance

• Own and manage IT and Information Security compliance tools and platforms (e.g., AuditBoard), ensuring effective evidence collection, control mapping, issue tracking, and reporting.
• Act as the primary IT/Information Security SOX Compliance Owner and Stakeholder, partnering with Finance, Internal Audit, and external auditors to ensure timely and effective control execution.
• Lead U.S. Coast Guard (USCG) cybersecurity and regulatory compliance efforts, ensuring adherence to applicable maritime, industrial, and critical infrastructure security requirements.
• Develop, maintain, and oversee information security policies, standards, procedures, and guidelines to ensure regulatory compliance and alignment with industry’s best practices.
• Provide oversight and coordination for Information Security internal and external audits, including remediation planning, validation, and executive reporting.

Mergers, Acquisitions, and Enterprise Risk

• Lead Information Security due diligence for mergers, acquisitions, divestitures, and integrations.
• Assess cybersecurity risk posture of target organizations and define remediation and integration roadmaps.
• Partner with Legal, Finance, IT, and business leadership to ensure security risks are identified, communicated, and managed throughout transaction lifecycles.

Strategic Planning and Program Execution

• Define and execute the Information Security strategic roadmap aligned to business objectives, regulatory requirements, and enterprise risk tolerance.
• Translate security strategy into measurable initiatives, roadmaps, and key performance indicators (KPIs).
• Serve as a trusted advisor to business leaders, enabling secure business operations, innovation, and growth.
• Provide Information Security program management oversight, including initiative prioritization, resource planning, and progress reporting.

Enterprise Communication and Stakeholder Engagement

• Lead and coordinate security communications across Titan Group / Titan America, ensuring consistent messaging, risk awareness, and executive-level visibility.
• Prepare and deliver security updates, risk summaries, and compliance status reports to senior leadership and key stakeholders.
• Partner with IT, Legal, HR, Compliance, and Operations to embed security into enterprise processes and culture.

People Leadership and Professional Development

• Build, mentor, and develop a high-performing Information Security team.
• Drive professional growth through targeted training, career development planning, and succession planning.
• Encourage and support attainment and maintenance of professional certifications and continuous learning.
• Foster a culture of accountability, collaboration, and continuous improvement.

Training and Awareness

• Oversee Information Security professional training programs and enterprise security awareness initiatives.
• Ensure employees, contractors, and third parties understand security responsibilities, regulatory obligations, and risk management practices.

Qualifications

Required

• A Bachelor's degree in Information Security, Computer Science, Information Systems, or a closely related field, or equivalent relevant experience, is required.
• 7+ years of progressive experience in Information Security, IT Risk, or Compliance roles.
• Demonstrated experience managing SOX IT controls, audits, and regulatory compliance programs.
• Strong knowledge of security governance frameworks (e.g., NIST, ISO 27001, CIS, SOC).
• Experience with GRC platforms such as AuditBoard or similar tools.
• Proven ability to manage complex, cross-functional initiatives and executive stakeholders.

Preferred

• Experience supporting U.S. Coast Guard or maritime/industrial regulatory environments.
• M&A cybersecurity due diligence and post-merger integration experience.
• Prior people management and team leadership experience.
• Strong understanding of enterprise risk management and internal audit practices.

Professional Certifications (Preferred or Supported)

• CISM, CISSP, CRISC, CISA
• GIAC certifications
• PMP or other program/project management certifications

Key Competencies

• Strategic thinking and execution
• Regulatory and audit leadership
• Risk-based decision making
• Executive communication and influence
• Program and portfolio management
• Talent development and team leadership

Success Measures

• Effective and timely completion of SOX, USCG, and regulatory audits with minimal findings
• Maturity and adoption of security governance and compliance processes
• Successful integration of security into M&A activities
• Improved security posture and risk visibility across the enterprise
• Growth and retention of a highly skilled Information Security team

Join us in shaping the future of building materials with innovation, excellence, and sustainability at our core. Explore more about Titan America's transformative impact by visiting

The Senior SharePoint Architect serves as the lead technical authority responsible for the planning, architecture, engineering, and modernization of DISA J6's SharePoint and Dynamics CRM platforms. This role supports both Platform Services and Operations and Maintenance Service Delivery, ensuring solutions are secure, scalable, and aligned to DISA's enterprise technology roadmap and cloud transition goals. The Sr. SharePoint Architect designs architecture to include the software, hardware, and communications to support the total requirements as well as provide for present and future cross-functional requirements and interfaces. Identifies, assesses, and presents options for meeting the functional and technical requirements including hardware and software updates or upgrades. Responsible for developing high level system design diagrams. Ensures these systems are compatible and in compliance with the standards for open systems architectures, the Open Systems Interconnection (OSI) and International Standards Organization (ISO) reference models, and profiles of standards - such as Institute of Electrical and Electronic Engineers (IEEE) Open Systems Environment (OSE) reference model - as they apply to the implementation and specification of Information Management (IM) solution of the application platform, across the application program interface (API), and the external environment/software application. Ensures that the common operating environment is compliant. Evaluates analytically and systematically problems of workflows, organization and planning and develops appropriate corrective action.

This is an onsite position located within the National Capital Region. Individuals must reside within a commutable distance in order to work onsite full time.

Responsibilities Include:

Architecture, Design, and Integration

• 
  
• Design, maintain, and evolve SharePoint and CRM architectures for both on-prem and cloud environments (DOD365-J).
  
• Develop and manage technical roadmaps aligned with J6's enterprise architecture.
  
• Serve as the lead integrator for enterprise-level planning, stability, and infrastructure design.
  
• Recommend, evaluate, and implement tools and technologies for system performance optimization.
  
• Lead migration planning for SharePoint and Dynamics CRM modernization into O365 environments.
  

Engineering and Operations

• 
  
• Provide Tier 3/4 engineering and Tier 2/3 operational support for SPO and Dynamics CRM.
  
• Maintain versioning, backups, and high availability of mission-critical systems.
  
• Design and maintain automated deployment pipelines across NIPR and SIPR environments.
  
• Coordinate and perform system monitoring, patching, and capacity management.
  
• Support certification and accreditation (C&A) and ATO processes through RMF compliance.
  

Technical Leadership and Innovation

• 
  
• Lead modernization from deprecated SharePoint features (InfoPath, classic workflows) to Power Platform-based solutions.
  
• Support Power Platform (Power Apps, Power Automate, Power BI, Power Pages) and Dataverse integrations.
  
• Provide expertise for integration testing, performance monitoring, and system resiliency.
  
• Produce architecture documentation, design diagrams, and governance records.
  
• Conduct demonstrations and training for government staff and administrators.
  

Required Skills, Qualifications and Experience:

• 
  
• Education/Experience: BA/BS in Information Systems, Computer Science, or related technical field.
  
• Citizenship and Clearance:
  
  • 
    
  • US Citizenship is required.
    
  • Must have and maintain a current DoD Secret clearance.
    
  
  
  
• Experience: Minimum 10 years of experience in SharePoint and Microsoft technology architecture, development, and operations within DoD or enterprise environments.
  
• Ability to manage competing priorities in a fast-paced, mission-critical environment.
  
• Supervise and mentor technical teams across SharePoint, CRM, and cloud migration efforts.
  
• Coordinate collaboration between architecture, engineering, and operations staff.
  

Preferred Qualifications:

• 
  
• Microsoft Certified: SharePoint Administrator (MS-301), Microsoft Certified: Power Platform Solution Architect Expert, Microsoft Certified: Azure Solutions Architect Expert (AZ-305), or other relevant SharePoint Architect certification
  
• IAM III certification preferred: CASP+, CISSP, CISM, or other 8140 IAM certification.
  

Compensation: $130,000 - $165,000

This position is part of a pipeline for a future opportunity supporting a DoD customer. Employment is contingent upon contract award and government customer approval. AGE Solutions is actively engaging talent ahead of award and encourages both current incumbents and new candidates to express interest.

At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally.

• 
  
• 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.
  
• Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.
  
• 401(k) with Match: We match 3% of your contributions with immediate vesting.
  
• Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.
  
• Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.
  
• Parental Leave: 15 days of fully paid leave for new parents, because family matters.
  
• Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving.
  
• Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.
  
• Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.
  

At AGE, you'll do work that matters, supported by a company that delivers for its people.

The SharePoint Analyst Lead analyzes user needs to determine functional and cross-functional requirements. Identifies resources required for each task. The SharePoint Analyst Lead is responsible for leading the functional and analytical aspects of the SharePoint Online (SPO) environment within the DOD365-J tenant. This role bridges the gap between business users, mission partners, and technical teams by analyzing user requirements, optimizing collaboration solutions, and ensuring operational continuity across SharePoint and integrated Microsoft platforms such as Power Automate, Power Apps, Power BI, and Dataverse. The SharePoint Analyst Lead supports modernization and migration efforts away from deprecated SharePoint features, provides Tier 2 and Tier 3 operational support, and ensures functional solutions comply with DISA and DoD policies. The position involves direct engagement with customers, developing and maintaining workflows, lists, and libraries, and driving user adoption of secure and efficient modern collaboration tools. This position plays a critical role in maintaining system performance, ensuring compliance with Service Level Agreements (SLAs), and providing actionable insights to leadership regarding system health, functional issues, and end-user experience.

This is an onsite position located within the National Capital Region. Individuals must reside within a commutable distance in order to work onsite full time.

Responsibilities Include:

• 
  
• Analyze user and mission partner requirements to determine functional and cross-functional SharePoint needs.
  
• Translate business requirements into functional site designs, workflows, and list/library structures within the modern SharePoint Online environment.
  
• Support the migration from deprecated SharePoint features (e.g., InfoPath, Classic Workflows, custom scripting) to modern SPO alternatives such as SPFx and the Power Platform (Power Automate, Power Apps, Power BI, Power Pages).
  
• Identify opportunities to leverage Microsoft's low-code/no-code tools to replace legacy processes and reduce reliance on custom applications.
  
• Document functional requirements, process flows, and configuration details to support governance, sustainment, and knowledge transfer.
  
• Ensure staffing aligns with customer requirements and that qualified personnel with appropriate clearances are assigned.
  
• Foster a culture of accountability, collaboration, and continuous improvement within the program team.
  
• Lead Tier 2 and Tier 3 functional support for SharePoint and Dynamics CRM service requests, incidents, and user inquiries (averaging ~90 tickets per month).
  
• Execute out-of-the-box customizations and configuration changes to support user needs, business intelligence dashboards, and workflow automation.
  
• Categorize service requests as Tier 2 support, new project work, or escalation candidates, and route accordingly.
  
• Manage ticket queue and ensure all tickets are assigned, acknowledged, and updated in compliance with SLAs.
  
• Communicate status updates to customers weekly (service requests) or every two business days (incidents) until closure.
  
• Resolve tickets within SLA timeframes and document all resolutions and lessons learned for inclusion in the knowledge base.
  
• Coordinate with the DISA J6 Tier I Service Desk, DEOS support teams, and higher-tier engineers when technical escalation is required.
  
• Maintain and update the list of all SharePoint site owners and points of contact (POCs) to ensure proper permissions management and accountability.
  
• Support performance monitoring of the SPO environment and assist in tracking metrics related to system availability, uptime, and user satisfaction.
  
• Participate in performance improvement initiatives, identifying functional or configuration-related bottlenecks and recommending corrective actions.
  
• Contribute to weekly and monthly reports with updates on service tickets, incidents, SLAs, and functional health metrics.
  
• Remediate functional-level IAVA findings in collaboration with security and architectural teams (e.g., addressing deprecated workflows or permissions risks).
  
• Collaborate with monitoring and operations teams to interpret system alerts related to SharePoint availability and proactively prevent downtime.
  
• Participate in meetings and reviews related to system performance, modernization initiatives, and process optimization.
  
• Promote adoption of modern SharePoint features, encouraging secure and efficient collaboration practices across the organization.
  
• Document and share best practices, standard operating procedures (SOPs), and configuration guides to support consistency and compliance.
  
• Act as the primary functional liaison between the business users, technical engineering teams, and governance stakeholders.
  

Required Skills, Qualifications and Experience:

• 
  
• Education/Experience: BA/BS in a technical or managerial discipline.
  
• Citizenship and Clearance:
  
  • 
    
  • US Citizenship is required.
    
  • Must have and maintain a current DoD Secret clearance.
    
  
  
  
• Experience: 5+ years of progressive experience in SharePoint functional analysis, administration, or solution delivery (with at least 2 years in SharePoint Online or DOD365-J environment).
  
• Demonstrated experience supporting end-users and mission partners with SharePoint configuration, Power Platform tools, and workflow development.
  
• Experience working in or supporting DoD environments preferred.
  
• Proficiency in designing and maintaining SharePoint lists, libraries, permissions, workflows, and site templates.
  

Preferred Qualifications:

• 
  
• ITIL Foundation or equivalent process management certification desirable.
  
• IAM III certification preferred: CASP+, CISSP, CISM, or other 8140 IAM certification.
  

Compensation: $110,000 - $130,000

This position is part of a pipeline for a future opportunity supporting a DoD customer. Employment is contingent upon contract award and government customer approval. AGE Solutions is actively engaging talent ahead of award and encourages both current incumbents and new candidates to express interest.

At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally.

• 
  
• 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.
  
• Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.
  
• 401(k) with Match: We match 3% of your contributions with immediate vesting.
  
• Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.
  
• Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.
  
• Parental Leave: 15 days of fully paid leave for new parents, because family matters.
  
• Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving.
  
• Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.
  
• Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.
  

At AGE, you'll do work that matters, supported by a company that delivers for its people.

About the Company

Bring your customer focus, analytical mindset, and operational coordination skills to Hermes Abrasives, a cutting-edge subsidiary of WALTER Surface Technologies. Since 1952, WALTER has built a reputation for high quality and innovation in surface treatment technologies and is a global leader in high-performance solutions for the metalworking industry. Our philosophy centers on empowering customers to work smarter and achieve excellence through superior technology, products, performance, safety, and durability—driving increased productivity and profitability.

About the Role

We are seeking a highly organized and customer-focused Customer Support & Internal Sales Representative to support North American Coated Abrasives operations. This hybrid role blends customer service excellence with internal sales, pricing analysis, and operational coordination. This position serves as a primary liaison between customers, Territory Sales Managers, Customer Service, Finance, and global manufacturing partners. Success in this role requires strong attention to detail, commercial awareness, and the ability to manage multiple priorities while protecting margin, ensuring order accuracy, and maintaining service standards. This is a cross-functional role with direct impact on customer satisfaction, pricing integrity, inventory management, and overall account health.

Responsibilities

• Order Management & Fulfillment
• Accurately enter, manage, and monitor customer orders in SAP.
• Coordinate production schedules, inventory levels, and delivery timelines.
• Expedite orders and coordinate air freight/import shipments when required.
• Track lost or damaged shipments and manage return logistics.
• Maintain open order and inventory forecast reports (P2D).
• Proactively communicate order updates, delays, and changes to customers.
• Pricing & Profitability Management
• Approve and analyze pricing requests within established guidelines.
• Evaluate margin impact using cost-of-goods data.
• Generate material numbers to determine cost structures.
• Prepare and maintain Competitive Pricing Reports (CPRs).
• Support special pricing arrangements and volume-based agreements.
• Provide historical cost and margin analysis to Territory Sales Managers.
• Customer & Account Management
• Serve as primary contact for customer and distributor inquiries.
• Oversee new account applications and evaluate credit worthiness.
• Maintain SAP account records and documentation.
• Resolve service issues, complaints, returns, and disputes.
• Provide invoices, delivery notes, and pricing documentation upon request.
• Inventory & Financial Support
• Monitor consignment and ABR inventory accounts.
• Prepare inventory count sheets and reconcile discrepancies.
• Support Accounts Receivable with past-due balances and disputes.
• Upload invoices to customer portals and assist with reconciliation requests.
• Sales & Operational Support
• Support Territory Sales Managers with profitability analysis and reporting.
• Prepare open order and sales activity reports.
• Coordinate international shipments and proforma invoices.
• Assist Customer Service with escalated issue resolution.

Qualifications

• Associate degree in Business, Marketing, or related field
• 2+ years of experience in Customer Service, Sales Support, or Inside Sales
• Proficiency in Microsoft Office (Excel, Word)
• D365 CRM experience
• Strong analytical and communication skills
• Authorized to work in the United States

Required Skills

• Customer Service Excellence: Responsive, solution-oriented, and professional
• Pricing & Margin Analysis: Understands cost drivers and profitability impact
• ERP & CRM Proficiency: Strong working knowledge of SAP and D365
• Supply Chain Coordination: Aligns production, logistics, and customer demand
• Financial Acumen: Cost awareness and margin sensitivity
• Organizational Agility: Manages multiple priorities under deadlines
• Attention to Detail: Ensures accuracy in orders, pricing, and documentation
• Cross-Functional Collaboration: Works effectively across Sales, Finance, and Operations

Preferred Skills

• Bachelor’s degree
• 3–5 years of experience in Sales Operations or Internal Sales
• SAP experience
• Experience in coated abrasives or industrial distribution
• Familiarity with pricing models and margin analysis

Pay range and compensation package

Hybrid office environment with cross-functional collaboration. Hourly / Non-Exempt (FLSA). Department: Internal Sales.

Equal Opportunity Statement

What Success Looks Like (First 12 Months)

• Orders are entered accurately with minimal rework or corrections
• Pricing approvals align with margin targets and company guidelines
• Customers receive proactive communication and timely resolution of issues
• Inventory and consignment accounts remain accurate and reconciled
• Territory Sales Managers receive reliable profitability and sales reporting
• Reduced disputes, improved on-time delivery, and strengthened customer relationships
• Consistent execution that protects both service standards and profitability